790 Systems Director jobs in India

Health Systems Director - East Region (Field Based)

Summary: 

The Health Systems Director is a key leadership position within Sun’s Commercial business. This role will be responsible for strategically leading a regional team dedicated to supporting the Nation’s leading IDN’s. The position is responsible for Strategic Planning and Tactical Sales Execution directed toward the Oncology, Immunology, and Dermatology therapeutic departments as well as the administrative, Pharmacy, and C-Suite groups. In addition, they will be responsible for developing strategies to drive Sun brand performance across Hospital & Channel accounts (IDNs, standalone hospitals, and organized customer accounts). Collaborate with cross-functional brand team and critical business partners to develop and execute national sales and marketing strategies and tactics for the portfolio to exceed revenue expectations across brands. This position is a field based position.

Key Responsibilities:

Demonstrate a firm grasp of industry trends, understand market conditions, and develop strategies to stay ahead of the competition. They will capitalize on opportunities within the dynamic marketplace. This role will make the customer central to all thinking for self and the team. Works with Marketing / Brand teams and strategic partners to develop a plan of action that optimizes promotional impact and takes advantage of current and future market opportunities. 

 Work to translate brand strategies into actionable tactics for the health system managers and develop standards across regions to measure success. They will work with Commercial Sales leadership and key field business partners / home office partners to develop regional field business plans that will meet or exceed brand objectives.

Collaborate with business partners to develop an overarching health system strategy, communicate and set account objectives, and develop Management by Objective (MBO) goals and a sales incentive plan. This individual will work cross-functionally to ensure comprehensive organizational approach to account management.

Deliver business results through alignment with brand strategies and in accordance with SUN Compliance guidelines. They will analyze sales and operations data to monitor sales progress and develop corrective plans to improve sales force effectiveness/efficiency. The role will analyze financial metrics of sales organization effectiveness, including budgeting, allocation/deployment of resources, return on investment strategies, etc. 

Create a high-performance work environment in which they build accountability at all levels of the organization through inclusion, empowerment, involvement, and collaboration. In alignment with our Company policies, the Sr. Director of Health Systems will drive efforts in attracting, developing/advancing, and retaining talent of all backgrounds and experience, contributing to an inclusive environment and workplace. They will champion for positive change and improvement and create an environment where new ideas, alternative strategies, and innovative thinking are valued and explored while remaining compliant with Company standards. 

Drive mastery of requisite skills (business, selling skills, account management, therapeutic understanding, etc.) of the sales organization by partnering with Sales Training by identifying key areas for development and developing an appropriate curriculum. It will provide leadership for field management to ensure the recruitment, retention, and development of a diverse pool of talent at all levels of sales management. 

Position will appropriately support complex business conversations around ASP, Buy and Bill process, Class of trade, and contracting where applicable.

Ensure field force has completed appropriate training to ensure compliance to Sun training standards.

Education and Qualifications: 

Bachelor's Degree Required, Higher Education preferred, I.E. MBA

Extensive health care or related experience required.

Minimum 10 years of diverse cross-functional experience in key Commercial/Sales Leadership roles (ex. Sales, Marketing, Strategic Marketing, Payer/Access experience, Analytics, International experience, NBD) including at least four years Marketing and/or Strategic Marketing experience.

Minimum of 4 years of direct people management/leadership experience, including prior experience leading management level teams; Proven ability to lead, develop, coach and engage and inspire high performing, diverse teams.

Experience working in Integrated Delivery Networks/Health Systems, Institutions, GPOs, and/or Government/Federal accounts.

Very strong demonstrated leadership skills.

Demonstrated a high level of commercial capabilities and track record of success in prior commercial roles. Ability to maximize business opportunities and insights. Strong ability to innovate, collaborate, and deliver results.

Preferences:

Prior experience in Sales as either a professional sales representative, District Manager, or Regional Business Director strongly preferred.

Account management experience is strongly preferred.

Pharmaceutical experience is strongly preferred.

Oncology and Immunology experience is preferred.

Demonstrated capabilities and traits for career path versatility to progress to other key roles.

The presently-anticipated base compensation pay range for this position is $, to $,. Actual base compensation may vary based on a number of factors, including but not limited to geographical location and experience. In addition, this position is part of IC Commission Planand may be eligible for the Receipt of Company Vehicle. Employees are eligible to participate in Company employee benefit programs which include medical, dental and vision coverage; life insurance; disability insurance; (k) savings plan; flexible spending accounts; and the employee assistance program. Employees also receive various paid time off benefits, including vacation time and sick time.

The compensation and benefits described above are subject to the terms and conditions of any governing plans, policies, practices, agreements, or other materials or documents as in effect from time to time, including but not limited to terms and conditions regarding eligibility. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company, or individual department/team performance, and market factors.

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees as assigned to this job. Nothing herein shall preclude the employer from changing these duties from time to time and assigning comparable duties or other duties commensurate with the experience and background of the incumbent(s).

We provide equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, military or veteran status, generic predisposing characteristics or any other basis prohibited by law.

Notice to Agency and Search Firm Representatives:

Sun Pharmaceuticals (Sun) is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Sun employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Sun. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral.

ABOUT AMGEN
Amgen harnesses the best of biology and technology to fight the world's toughest diseases, and make people's lives easier, fuller and longer. We discover, develop, manufacture and deliver innovative medicines to help millions of patients. Amgen helped establish the biotechnology industry more than 40 years ago and remains on the cutting-edge of innovation, using technology and human genetic data to push beyond what's known today.
ABOUT THE ROLE
Role Description:
The Director, Information Systems is responsible for leading and charting the course for Reporting, BI, and Sensing products and services team that builds and transforms technology capabilities that positively impact business outcomes. This individual will be responsible for developing and leading a highly talented team that is built for delivering high-end and innovative technologies.
The ideal candidate will have a proven track record of leadership in technology-driven environments for the Enterprise Sensing area and has a passion for fostering innovation and excellence in the biotechnology industry. Additionally, collaboration with cross-functional and global teams is required to ensure seamless integration and operational excellence. The ideal candidate will have a strong background in Analytics Solutions, the end-to-end software development lifecycle and a Scaled Agile practitioner, coupled with leadership and transformation experience. This role demands the ability to drive and deliver against key organizational strategic initiatives, foster a collaborative environment, and deliver high-quality results in a matrixed organizational structure.
Roles & Responsibilities:
+ Maintain strategic relationships and strong communication with the leadership team about IS services and service roadmaps to ensure that all stakeholders feel informed and engaged.
+ Lead and manage large, diverse teams within a matrixed organization.
+ Collaborate with geographically dispersed teams, including those in the US and other international locations.
+ Oversee the software development lifecycle for effective execution and delivery.
+ Develop and implement strategic plans for technology and workforce.
+ Follow global standards and practices set up at Amgen.
+ Foster a culture of collaboration, innovation, and continuous improvement.
+ Attract and recruit top talent as part of an extensive Technology organization to be hired within India.
+ Develop talent, motivate the team, delegate effectively, champion diversity within the team, and act as a role model of servant leadership.
+ Responsible for managing, growing, and developing the Amgen Technology team in India, ensuring global ways of working are embedded in the local organization.
+ Understand the decision-making process, workflows, and business and information needs of business partners and stakeholders.
+ Contribute and define business outcomes + requirements, technology solutions, and services.
+ Improve activities being measured by crafting, monitoring, and optimizing relevant feedback loops through 'test & learn' activities.
+ Work with Product Owners, Service Owners, and/or delivery teams to ensure that delivery matches commitments, acting as an escalation point and facilitating communication when service commitments are not met.
+ Ensure communication of key performance metrics and analysis of unmet needs.
+ Participate in stakeholder and other leadership meetings, working with other parts of the organization, and functional groups to ensure successful delivery.
+ Ensure ongoing alignment with strategy, compliance, and regulatory requirements for technology investments and services.
+ Facilitate best practice sharing, ensuring ongoing alignment with the Technology & Digital strategy.
+ Oversee operating budgets and product team budgets, ensuring regular review of actuals and latest estimates, managing according to agreed governance.
+ Ensure alignment of Technology service plans across the organization.
+ Remain accountable for ensuring overall organizational compliance to quality/compliance requirements such as GXP and Privacy.
Basic Qualifications and Experience:
+ **18 to 23** years of experience with 8+ years of managerial experience directly managing people and/or leadership experience leading teams, projects, programs or directing the allocation of resources AND
+ **Doctorate Degree / Master's degree / Bachelor's degree** in Business, Engineering, IT, or related field
Functional Skills:
**Leadership:**
+ **Influences through Collaboration** : Builds direct and behind-the-scenes support for ideas by working collaboratively with others.
+ **Strategic Thinking** : Anticipates downstream consequences and tailors influencing strategies to achieve positive outcomes.
+ **Transparent Decision-Making** : Clearly articulates the rationale behind decisions and their potential implications, continuously reflecting on successes and failures to enhance performance and decision-making.
+ **Adaptive Leadership** : Recognizes the need for change and actively participates in technical strategy planning.
**Must-Have Skills:**
+ Demonstrated experience in managing technology initiatives and teams with a track record of successful innovation. Specifically, teams leveraging Business Intelligence tools, software engineering, and leveraging AI in analytics.
+ Experience in people management and leading matrixed teams, and passion for mentorship, culture, and fostering the development of talent.
+ Must be flexible and able to manage multiple activities and priorities with minimal direction in a rapidly changing and demanding environment.
+ Exceptional collaboration, communication, and interpersonal skills to effectively manage stakeholder relationships and build new partnerships.
+ Experience in applying technology best practice methodologies: Scaled Agile (SAFe), ITIL, etc.
+ Have strong business acumen. Can demonstrate deep understanding of industry, therapy, and product.
**Good-to-Have Skills:**
+ Experience in a leadership role within a pharmaceutical or technology organization.
+ Extensive experience in the software development lifecycle.
+ Experience using and adoption of Scaled Agile Framework (SAFe).
+ Strong analytic/critical-thinking and decision-making abilities.
+ Ability to work effectively in a fast-paced, dynamic environment.
+ Established business partnerships and IS governance practices involving senior business stakeholders.
+ Broad working knowledge of key IS domains and layers.
Professional Certifications (please mention if the certification is preferred or mandatory for the role):
+ ITIL (preferred)
+ Scaled Agile Framework (SAFe) for Teams
Soft Skills:
+ Excellent leadership and team management skills.
+ Strong transformation and change management experience.
+ Exceptional collaboration and communication skills.
+ High degree of initiative and self-motivation.
+ Ability to manage multiple priorities successfully.
+ Team-oriented with a focus on achieving team goals.
+ Strong presentation and public speaking skills.
+ Excellent analytical and troubleshooting skills.
+ Strong verbal and written communication skills.
+ Ability to work effectively with global, virtual teams.
Shift Information:
+ This position requires you to work a later shift and may be assigned a second or third shift schedule. Candidates must be willing and able to work during evening or night shifts, as required based on business requirements.
EQUAL OPPORTUNITY STATEMENT
Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

Roles & Responsibilities:

• Maintain strategic relationships and strong communication with the leadership team about IS services and service roadmaps to ensure that all stakeholders feel informed and engaged.
• Lead and manage large, diverse teams within a matrixed organization.
• Collaborate with geographically dispersed teams, including those in the US and other international locations.
• Oversee the software development lifecycle for effective execution and delivery .
• Develop and implement strategic plans for technology and workforce.
• Follow global standards and practices set up at Amgen .
• Foster a culture of collaboration, innovation, and continuous improvement.
• Attract and recruit top talent as part of an extensive Technology organization to be hired within India.
• Develop talent, motivate the team, delegate effectively, champion diversity within the team, and act as a role model of servant leadership.
• Responsible for managing, growing, and developing the Amgen Technology team in India, ensuring global ways of working are embedded in the local organization.
• Understand the decision-making process, workflows, and business and information needs of business partners and stakeholders.
• Contribute and define business outcomes + requirements, technology solutions, and services.
• Improve activities being measured by crafting, monitoring, and optimizing relevant feedback loops through test & learn activities.
• Work with Product Owners, Service Owners, and/or delivery teams to ensure that delivery matches commitments, acting as an escalation point and facilitating communication when service commitments are not met.
• Ensure communication of key performance metrics and analysis of unmet needs.
• Participate in stakeholder and other leadership meetings, working with other parts of the organization, and functional groups to ensure successful delivery.
• Ensure ongoing alignment with strategy, compliance, and regulatory requirements for technology investments and services.
• Facilitate best practice sharing, ensuring ongoing alignment with the Technology & Digital strategy.
• Oversee operating budgets and product team budgets, ensuring regular review of actuals and latest estimates , managing according to agreed governance.
• Ensure alignment of Technology service plans across the organization.
• Remain accountable for ensuring overall organizational compliance to quality/compliance requirements such as GXP and Privacy.

Basic Qualifications and Experience :

• 18 to 23  years of experience with 8 + years of managerial experience directly managing people and/or leadership experience leading teams, projects, programs or directing the allocation of resources AND
• Doctorate Degree / Master s degree / Bachelor s degree  in Business, Engineering, IT, or related field

Functional Skills:

Leadership:

• Influences through Collaboration  : Builds direct and behind-the-scenes support for ideas by working collaboratively with others.
• Strategic Thinking  : Anticipates downstream consequences and tailors influencing strategies to achieve positive outcomes.
• Transparent Decision-Making  : Clearly articulates the rationale behind decisions and their potential implications, continuously reflecting on successes and failures to enhance performance and decision-making.
• Adaptive Leadership  : Recognizes the need for change and actively participates in technical strategy planning.

Must-Have Skills:

• Demonstrated experience in managing technology initiatives and teams with a track record of successful innovation. Specifically, teams leveraging Business Intelligence tools, software engineering, and leveraging AI in analytics.
• Experience in people management and leading matrixed teams, and passion for mentorship, culture, and fostering the development of talent.
• Must be flexible and able to manage multiple activities and priorities with minimal direction in a rapidly changing and demanding environment.
• Exceptional collaboration, communication, and interpersonal skills to effectively manage stakeholder relationships and build new partnerships.
• Experience in applying technology best practice methodologies: Scaled Agile ( SAFe ), ITIL, etc.
• Have strong business acumen. Can demonstrate deep understanding of industry, therapy, and product.

Good-to-Have Skills:

• Experience in a leadership role within a pharmaceutical or technology organization.
• Extensive experience in the software development lifecycle.
• Experience using and adoption of Scaled Agile Framework ( SAFe ).
• Strong analytic/critical-thinking and decision-making abilities.
• Ability to work effectively in a fast-paced, dynamic environment.
• Established business partnerships and IS governance practices involving senior business stakeholders.
• Broad working knowledge of key IS domains and layers.

Professional Certifications (please mention if the certification is preferred or mandatory for the role):

• ITIL (preferred)
• Scaled Agile Framework ( SAFe ) for Teams

Soft Skills:

• Excellent leadership and team management skills.
• Strong transformation and change management experience.
• Exceptional collaboration and communication skills.
• High degree of initiative and self-motivation.
• Ability to manage multiple priorities successfully.
• Team-oriented with a focus on achieving team goals.
• Strong presentation and public speaking skills .
• Excellent analytical and troubleshooting skills.
• Strong verbal and written communication skills .
• Ability to work effectively with global, virtual teams.

Shift Information :

• This position requires you to work a later shift and may be assigned a second or third shift schedule. Candidates must be willing and able to work during evening or night shifts, as required based on business requirements.
• We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation .

Skills Required
Cloud Computing, Cybersecurity, Data Analytics, Project Management, Network Architecture, Database Management

WHAT YOU DO AT AMD CHANGES EVERYTHING We care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products that accelerate next-generation computing experiences – the building blocks for the data center, artificial intelligence, PCs, gaming and embedded. Underpinning our mission is the AMD culture. We push the limits of innovation to solve the world’s most important challenges. We strive for execution excellence while being direct, humble, collaborative, and inclusive of diverse perspectives. AMD together we advance_ THE ROLE: As a Wired System Architect, you will be responsible for participating in standards bodies and understanding wired comms technology trends, defining products (silicon, IP, boards), defining system reference designs & implementation, system architecture engagement with customers, ecosystem partner engagements for solution development, and sales & field enablement for AMD technology adoption. This role requires prior experience in system architecture, systems engineering, design & implementation, test & validation, performance benchmarking preferably at leading OEMs for comms infrastructure segments such as packet/ optical networks, security – data & control path, datacenter interconnect, enterprise/ service provider broadband access, and emerging AI ML model inference applications in wired networks. THE PERSON: The ideal person has outstanding problem-solving skills, analytical skills, attention to design details, creative & out of box thinking, interpersonal skills at driving collaboration across cross-functional teams for common goals, penchant for listening to/ learning from peers, persistence & perseverance at the face of obstacles, patience to iterate for optimal solution, and ability to document & share best design practices. AMD culture of execution excellence while being direct, humble, collaborative, and inclusive of diverse perspectives is critical for success in this role. KEY RESPONSIBILITIES: Specify product roadmaps for FPGA/SoC, IP, custom ASIC aligned with technological trends and emerging use cases Identify customer system requirements, develop system architecture proposals to help customer differentiate, lower cost, power, and TTM Contributing to business strategy & successful execution of strategy to fruition, sales and field training/ enablement and demand generation Identify Define system design requirements, design & implementation of system reference designs Guide/ mobilize/ and work with internal engineering teams and partner ecosystem for timely execution of IP and system reference designs Collaborate with Silicon and Tools marketing teams for alignment and execution on product/ market requirements Enable sales and field to drive AMD technology adoption for successful execution on business, revenue, and profitability goals PREFERRED EXPERIENCE: 15+ years of experience in design and development of wired subsystems at leading OEM vendors using FPGA/ SoC and/ or ASICs Deep knowledge of Ethernet protocols and associated security standards, packet/ optical networks, and broadband access technologies Expert levels skills in RTL design, FPGA tools and/or ASIC design methodologies Experience in wired subsystem design performance benchmarking, power optimization, and system thermal design considerations Ability to operate effectively in a fast-paced environment with changing deadlines Strong project management, process management, analytical and consulting skills ACADEMIC CREDENTIALS: Bachelor’s in engineering is a must. Master’s or PhD degree is a plus #LI-NS2 Benefits offered are described: AMD benefits at a glance. AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective laws throughout all stages of the recruitment and selection process.THE ROLE: As a Wired System Architect, you will be responsible for participating in standards bodies and understanding wired comms technology trends, defining products (silicon, IP, boards), defining system reference designs & implementation, system architecture engagement with customers, ecosystem partner engagements for solution development, and sales & field enablement for AMD technology adoption. This role requires prior experience in system architecture, systems engineering, design & implementation, test & validation, performance benchmarking preferably at leading OEMs for comms infrastructure segments such as packet/ optical networks, security – data & control path, datacenter interconnect, enterprise/ service provider broadband access, and emerging AI ML model inference applications in wired networks. THE PERSON: The ideal person has outstanding problem-solving skills, analytical skills, attention to design details, creative & out of box thinking, interpersonal skills at driving collaboration across cross-functional teams for common goals, penchant for listening to/ learning from peers, persistence & perseverance at the face of obstacles, patience to iterate for optimal solution, and ability to document & share best design practices. AMD culture of execution excellence while being direct, humble, collaborative, and inclusive of diverse perspectives is critical for success in this role. KEY RESPONSIBILITIES: Specify product roadmaps for FPGA/SoC, IP, custom ASIC aligned with technological trends and emerging use cases Identify customer system requirements, develop system architecture proposals to help customer differentiate, lower cost, power, and TTM Contributing to business strategy & successful execution of strategy to fruition, sales and field training/ enablement and demand generation Identify Define system design requirements, design & implementation of system reference designs Guide/ mobilize/ and work with internal engineering teams and partner ecosystem for timely execution of IP and system reference designs Collaborate with Silicon and Tools marketing teams for alignment and execution on product/ market requirements Enable sales and field to drive AMD technology adoption for successful execution on business, revenue, and profitability goals PREFERRED EXPERIENCE: 15+ years of experience in design and development of wired subsystems at leading OEM vendors using FPGA/ SoC and/ or ASICs Deep knowledge of Ethernet protocols and associated security standards, packet/ optical networks, and broadband access technologies Expert levels skills in RTL design, FPGA tools and/or ASIC design methodologies Experience in wired subsystem design performance benchmarking, power optimization, and system thermal design considerations Ability to operate effectively in a fast-paced environment with changing deadlines Strong project management, process management, analytical and consulting skills ACADEMIC CREDENTIALS: Bachelor’s in engineering is a must. Master’s or PhD degree is a plus #LI-NS2
Benefits offered are described: AMD benefits at a glance. AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective laws throughout all stages of the recruitment and selection process.

**ABOUT AMGEN**
Amgen harnesses the best of biology and technology to fight the world's toughest diseases, and make people's lives easier, fuller and longer. We discover, develop, manufacture and deliver innovative medicines to help millions of patients. Amgen helped establish the biotechnology industry more than 40 years ago and remains on the cutting-edge of innovation, using technology and human genetic data to push beyond what's known today.
**ABOUT THE ROLE**
**Role Description:**
Amgen is seeking a Director of Information Systems to serve as the Product Manager for the ServiceNow platform, overseeing the end-to-end lifecycle of the enterprise-wide implementation, strategy, and expansion of the platform. This role also holds executive accountability for Amgen's ITIL-aligned service delivery processes, including performance optimization, innovation, and governance of incident, request, change, problem, knowledge, and asset/configuration management.
As a senior leader, the Director will be responsible for the growth, development, and performance of senior managers leading the ServiceNow product development team and ITSM process owners. This includes defining and evolving the vision for platform scalability, automation, integration, and value delivery across business functions. This position collaborates extensively with executive stakeholders, product teams, compliance leaders, and global delivery organizations to ensure Amgen's service management platforms support digital transformation, compliance, and operational excellence goals.
**Roles & Responsibilities:**
+ Serve as the **Product Manager and strategic owner** for the ServiceNow platform across Amgen, including expansion, innovation, and lifecycle management.
+ Own and evolve the roadmap for ServiceNow platform capabilities, aligning with enterprise architecture, business goals, and service delivery performance needs.
+ Provide strategic leadership over core ITIL processes including Incident, Request, Change, Problem, Knowledge, CMDB, and Asset Management.
+ Lead and mentor a high-performing team of Senior Managers responsible for ServiceNow development, ITSM process ownership, platform governance, and delivery operations.
+ Champion a product-led operating model and support platform agility through implementation of SAFe/Agile best practices.
+ Drive automation and platform integration opportunities across business functions to enhance self-service, reduce manual operations, and improve response/resolution metrics.
+ Partner with compliance, audit, security, and quality teams to ensure adherence to regulatory frameworks, data integrity, and internal policy standards.
+ Oversee platform performance metrics, customer satisfaction, and operational KPIs, using data insights to continuously improve service value and speed.
+ Represent the ServiceNow function in enterprise-level leadership forums, communicating strategic priorities, risks, and value propositions to executive stakeholders.
+ Own budget planning, vendor partnerships, contract negotiations, and capacity management across platform and process portfolios.
+ Promote a culture of continuous learning, innovation, and inclusion within the platform and process teams.
**Basic Qualifications and Experience:**
+ Doctorate degree and 14 years of Computer Science, IT or related field experience OR
+ Master's degree and 16years of Computer Science, IT or related field experience OR
+ Bachelor's degree and 18 years of Computer Science, IT or related field experience
with 4 years of managerial experience directly managing people and/or leadership experience leading teams, projects, programs or directing the allocation of resources
**Functional Skills:**
**Must-Have Skills:**
+ **ServiceNow Platform Leadership:** Deep experience owning or leading ServiceNow implementations, including enterprise architecture, governance, and cross-platform integration.
+ **ITSM Process Accountability:** Executive-level knowledge of ITIL-aligned processes and experience embedding governance, compliance, and operational excellence frameworks.
+ **People Leadership & Talent Development:** Proven ability to grow, inspire, and retain high-performing teams of senior managers and technical leaders.
+ **Product Strategy & Visioning:** Skilled at defining product roadmaps, setting long-term strategic goals, and aligning platform capabilities with enterprise objectives.
**Good-to-Have Skills:**
+ **Financial & Vendor Management:** Experience managing multi-million-dollar budgets, vendor contracts, and license strategies for enterprise software platforms.
+ **Enterprise Integration Experience:** Understanding of enterprise system integrations and data management strategies to optimize platform usage across functions.
+ **Regulatory Environment Awareness:** Familiarity with compliance in regulated industries such as biotech or pharmaceuticals (e.g., GxP, SOX, ISO).
+ **Digital Transformation Leadership:** Experience leading platforms that contribute to enterprise agility, automation, and modernization initiatives.
**Professional Certifications:**
+ ITIL v3/4 Managing Professional or Strategic Leader Certification (preferred)
+ ServiceNow Certified System Administrator & Implementation Specialist (preferred)
+ SAFe Program Consultant (SPC) or Product Owner/Product Manager (POPM) (preferred)
+ PMP or equivalent leadership/project management certifications (nice to have)
**Soft Skills:**
+ **Strategic Vision & Execution:** Able to set and communicate a clear vision for platform success while aligning teams to deliver results that support long-term business goals.
+ **Executive Communication:** Strong verbal and written communication skills; confident presenting complex ideas and roadmaps to senior leaders and cross-functional stakeholders.
+ **Change Agility:** Comfortable leading large-scale change initiatives and navigating ambiguity with clarity, structure, and empathy.
+ **Data-Driven Decision Making:** Leverages data and performance insights to assess effectiveness, forecast capacity, and prioritize roadmap investments.
+ **Influence & Stakeholder Management:** Skilled in aligning diverse perspectives, negotiating priorities, and driving consensus among senior-level stakeholders.
+ **Team Development & Inclusion:** Invests in people through coaching, empowerment, and inclusive leadership practices that support individual and team growth.
+ **Cross-Functional Collaboration:** Experienced in working across departments and geographies to drive global consistency and shared success.
+ **Operational Excellence:** Maintains a strong focus on quality, compliance, and continuous improvement across service delivery and platform outcomes.
**EQUAL OPPORTUNITY STATEMENT**
Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

Job Description

Summary:

The Regional IT Director is responsible for the overall planning, implementation, and maintenance of IT infrastructure and systems across the assigned region. This role ensures the smooth operation of technology services, supports business objectives, and maintains a secure and efficient IT environment in alignment with global IT policies and practices. The Regional IT Director will lead a team of IT professionals and collaborate with other teams within the global corporate IT organization to deliver effective IT solutions and support users in his region.

Essential Duties and Responsibilities:

Leadership & Management:

1. Supervise, mentor, and develop a team of IT professionals within the region.
2. Conduct performance reviews, set goals, and provide ongoing feedback to team members.
3. Foster a positive and collaborative team environment, focusing on internal customer experience.
4. Manage IT budgets and resources for the region.
5. Delegate tasks effectively and monitor progress.
6. Maintain a customer-centric and service-oriented culture across the IT functions
7. Act as Change leader and advocate for Digital transformation initiatives

Infrastructure Management:

1. Oversee installation, configuration, and maintenance of network infrastructure (LAN/WAN, Wi-Fi), servers, laptops, and other IT equipment and services within the region, adhering to corporate standards and in collaboration with the global IT infrastructure teams.
2. Ensure the availability, reliability, and security of IT systems.
3. Manage and troubleshoot network connectivity issues.
4. Implement and maintain disaster recovery and business continuity plans as required.

Security & Compliance:

1. Enforce corporate IT security standards and practices across the region. Implement and enforce IT security policies and procedures.
2. Assist in the monitoring of network and endpoint security and response to security incidents.
3. Ensure compliance with relevant corporate policies, regulations, and industry standards (e.g., HIPAA, PCI DSS).
4. Manage user access and permissions, following corporate Identity and Access Management policies and procedures.

Project Management:

• Manage IT projects within the region, including planning, execution, and implementation.
• Develop project timelines and budgets.
• Drive alignment of regional projects with corporate IT roadmaps and digital transformation goals.Track project progress and report to management.

Vendor & Partner Management

• Manage relationships with local IT vendors, oversee contract execution performance.
• Assist the corporate purchasing team in negotiating contracts and service level agreements.

Communication & Collaboration:

1. Communicate effectively with IT staff, end-users, and management.
2. Partner with other organizations in the region to understand their IT needs and ensure appropriate solutions are provided.
3. Work very closely as an integrated team with global IT management to provide regular updates on corporate and regional IT initiatives and issues, handle incident management in the scope of responsibility.

Continuous Improvement:

1. Stay up-to-date with the latest IT trends and technologies.
2. Identify opportunities to improve IT effectiveness and efficiency.
3. Recommend and implement new technologies and solutions, working in collaboration with the corporate IT infrastructure teams to guarantee the delivery of standard solutions within a common operating model.

Total Experience Expected: 20-24 years

Qualifications

1. Master’s degree in computer science, Information Systems, or a related field. 
2. Minimum of 10 years of proven experience in IT management, in a multi-national context (Europe, USA), with experience in a multi-site or regional scope.
3. Excellent leadership, communication, and interpersonal skills, including in a multi-cultural environment.
4. Strong experience in budgeting, resource and project management.
5. Knowledge of relevant technologies and platforms (e.g., Windows, MacOS, Mobile devices, Office 365, Windows Server, Linux, storage, cloud computing, networking, cybersecurity). A prior operational experience in any of those area is required
6. Relevant certifications (e.g., CompTIA Security+, MCSE, CCNA) are a plus.

Preferred Skills:

1. Experience in the High Tech industry. Prior experience in Software Development or IT operations in a software product oriented organization would be a appreciated.
2. Knowledge of ITIL or other IT service management frameworks.
3. Experience with end user devices (laptops, mobile devices, related management tools) would be appreciated.

Experience with cloud computing platforms (e.g., AWS, Azure, GCP) would be a plus

Additional Information

Secondary Location: Noida Campus

At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.

All of our positions are open to people with disabilities.

**Description**
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
**How will you make an impact in this role?**
Do you have a passion for business efficiencies whether it be through process optimization or the use of modern stack technologies? Are you looking for ways to drive additional value for the enterprise? The Finance Automation COE team is responsible for identifying and delivering results on highly critical projects and initiatives leveraging process automation and the use of advanced technologies.
We are looking for someone who is collaborative and passionate about transforming processes using new and emerging technologies and the drive to solve difficult business issues.
This position is responsible for leading and motivating a diverse team of India-based automation specialists accountable for delivering against a pipeline of process improvements that have been identified from the Finance Organization. Responsibilities include leading the assessment of opportunities, aligning with Process Owners and driving results using existing and new capabilities, while ensuring that all compliance, audit and legal requirements are adhered to. This position is also responsible for developing a collaborative and effective business relationship with various business and technical partners and will be tasked with working with partners across all Finance functions to support the implementation of the organization's automation goals. A strong focus on process optimization Finance Domain knowledge and driving results is required.
**Key Accountabilities:**
+ Enhance the process for identifying, analyzing, and prioritizing new process opportunities, and assessing automation feasibility
+ Management of Finance automation roadmap, driving accountability across stakeholders in Technology and Finance functions (Controllership, Business CFO, Corporate Planning, Tax and Treasury), from ideation through implementation
+ Educating stakeholders across Finance on automation capabilities and future opportunities
+ Collaborate and discuss strategy with Enterprise Process Automation groups for standardization and applicability of solutions
+ Implementing Process Automation communication plan to ensure all requestors/stakeholders are updated on status
+ Responsible for maintaining automation solution documentation including all associated system controls
+ Problem solving issues that arise during development, collaborating with stakeholders to resolve, and providing timely responses and solutions as required
+ Envision and define the evolving future state of Finance process automation products and services, focusing on deployments that deliver strong business value in the shortest amount of time
+ Optimize delivery by leveraging the existing suite of tools available including learning from prior deployments
+ Driving both quantitative and qualitative benefit by eliminating repetitive manual processes and repurpose skilled resources across the Finance organization
+ Partner with the Technologies organization on enhancements to various enterprise capabilities, Oracle EBS (GL, SL. HFR. HFM. DRM), eDocumentum, Enterprise Balance & Control Application, IRIS Reconciliations, various others.
+ Other duties as required
**Minimum Qualifications**
+ Proven experience leading a local team with global responsibilities
+ Strong working knowledge of automation capabilities and techniques, including OCR, RPA, NLP, NLG, Machine Learning and Workflow based logic
+ 5 years of substantial business process improvement experience
+ Proven ability to influence without authority working with difficult stakeholders
+ Proven ability to work independently with ambiguity driving technical implementations
+ Demonstrated strategic thought leadership; ability to assess business objectives/strategies and define/implement appropriate strategies
+ Innovative mindset with a track record in the successful delivery and support of improving existing processes with the use of technology
+ Excellent communication and written skills, with the ability to present technical details to a non-technical audience
+ 5 years of strong working knowledge of agile methodologies, an ability to coordinate multiple priorities at once and an ability to work in a dynamic, time-critical environment
+ Historical background in driving reengineering and in delivering automation capabilities and large technology programs
+ Proven ability to build and leverage relationships and influence and inspire key partners to drive collaboration and alignment
+ Superior problem-solving and analytical skills, strong learning agility, curiosity and willingness to embrace new challenges
+ Experienced leader with strong ability to coach, engage, develop and provide feedback to team members
+ Indirectly lead and motivate others to work through complexity and road-blocks to drive results
+ Proactive and collaborative work style
+ Strong executive presence and comfort presenting to all levels of the organization
**Preferred Qualifications**
+ Emerging Techology experience in assessing and implementing new solutions
+ 2 years' experience in other AI tools critical - Generative AI, Agentic AI
+ Knowledge of Rally, Jira, Confluence and other project management and productivity tools.
+ 10 years knowledge of Finance Domain including Tax, Treasury, Finance Operations, Management Reporting, Regulatory Reporting and strong Control & Compliance background
+ Knowledge of enterprise capabilities, Oracle EBS (GL, SL. HFR. HFM. DRM), eDocumentum, Enterprise Balance & Control, IRIS Reconciliations, various others.
+ Bachelor's degree or equivalent in related field
**Qualifications**
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Finance
**Primary Location:** India-Haryana-Gurgaon
**Schedule** Full-time
**Req ID:** 25015359

At American Express, our culture is built on a 175-year history of innovation, shared and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Do you have a passion for business efficiencies whether it be through process optimization or the use of modern stack technologies? Are you looking for ways to drive additional value for the enterprise? The Finance Automation COE team is responsible for identifying and delivering results on highly critical projects and initiatives leveraging process automation and the use of advanced technologies.

We are looking for someone who is collaborative and passionate about transforming processes using new and emerging technologies and the drive to solve difficult business issues. 

This position is responsible for leading and motivating a diverse team of India-based automation specialists accountable for delivering against a pipeline of process improvements that have been identified from the Finance Organization. Responsibilities include leading the assessment of opportunities, aligning with Process Owners and driving results using existing and new capabilities, while ensuring that all compliance, audit and legal requirements are adhered to. This position is also responsible for developing a collaborative and effective business relationship with various business and technical partners and will be tasked with working with partners across all Finance functions to support the implementation of the organization’s automation goals. A strong focus on process optimization Finance Domain knowledge and driving results is required.

Key Accountabilities:

Enhance the process for identifying, analyzing, and prioritizing new process opportunities, and assessing automation feasibility

Management of Finance automation roadmap, driving accountability across stakeholders in Technology and Finance functions (Controllership, Business CFO, Corporate Planning, Tax and Treasury), from ideation through implementation

Educating stakeholders across Finance on automation capabilities and future opportunities

Collaborate and discuss strategy with Enterprise Process Automation groups for standardization and applicability of solutions

Implementing Process Automation communication plan to ensure all requestors/stakeholders are updated on status

Responsible for maintaining automation solution documentation including all associated system controls

Problem solving issues that arise during development, collaborating with stakeholders to resolve, and providing timely responses and solutions as required

Envision and define the evolving future state of Finance process automation products and services, focusing on deployments that deliver strong business value in the shortest amount of time

Optimize delivery by leveraging the existing suite of tools available including learning from prior deployments

Driving both quantitative and qualitative benefit by eliminating repetitive manual processes and repurpose skilled resources across the Finance organization

Partner with the Technologies organization on enhancements to various enterprise capabilities, Oracle EBS (GL, SL. HFR. HFM. DRM), eDocumentum, Enterprise Balance & Control Application, IRIS Reconciliations, various others.

Other duties as required 

Minimum Qualifications

Proven experience leading a local team with global responsibilities

Strong working knowledge of automation capabilities and techniques, including OCR, RPA, NLP, NLG, Machine Learning and Workflow based logic

5+ years of substantial business process improvement experience

Proven ability to influence without authority working with difficult stakeholders

Proven ability to work independently with ambiguity driving technical implementations

Demonstrated strategic thought leadership; ability to assess business objectives/strategies and define/implement appropriate strategies

Innovative mindset with a track record in the successful delivery and support of improving existing processes with the use of technology

Excellent communication and written skills, with the ability to present technical details to a non-technical audience

5+ years of strong working knowledge of agile methodologies, an ability to coordinate multiple priorities at once and an ability to work in a dynamic, time-critical environment

Historical background in driving reengineering and in delivering automation capabilities and large technology programs

Proven ability to build and leverage relationships and influence and inspire key partners to drive collaboration and alignment

Superior problem-solving and analytical skills, strong learning agility, curiosity and willingness to embrace new challenges

Experienced leader with strong ability to coach, engage, develop and provide feedback to team members

Indirectly lead and motivate others to work through complexity and road-blocks to drive results

Proactive and collaborative work style

Strong executive presence and comfort presenting to all levels of the organization

Preferred Qualifications

Emerging Techology experience in assessing and implementing new solutions

2+ years’ experience in other AI tools critical - Generative AI, Agentic AI

Knowledge of Rally, Jira, Confluence and other project management and productivity tools.

10+ years knowledge of Finance Domain including Tax, Treasury, Finance Operations, Management Reporting, Regulatory Reporting and strong Control & Compliance background

Knowledge of enterprise capabilities, Oracle EBS (GL, SL. HFR. HFM. DRM), eDocumentum, Enterprise Balance & Control, IRIS Reconciliations, various others.

Bachelor’s degree or equivalent in related field

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries 

Bonus incentives 

Support for financial-well-being and retirement 

Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 

Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 

Generous paid parental leave policies (depending on your location) 

Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 

Free and confidential counseling support through our Healthy Minds program 

Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Job Description

Work Location Options:

Hybrid

At American Express, our culture is built on a 175-year history of innovation, shared and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Do you have a passion for business efficiencies whether it be through process optimization or the use of modern stack technologies? Are you looking for ways to drive additional value for the enterprise? The Finance Automation COE team is responsible for identifying and delivering results on highly critical projects and initiatives leveraging process automation and the use of advanced technologies.

We are looking for someone who is collaborative and passionate about transforming processes using new and emerging technologies and the drive to solve difficult business issues.

This position is responsible for leading and motivating a diverse team of India-based automation specialists accountable for delivering against a pipeline of process improvements that have been identified from the Finance Organization. Responsibilities include leading the assessment of opportunities, aligning with Process Owners and driving results using existing and new capabilities, while ensuring that all compliance, audit and legal requirements are adhered to. This position is also responsible for developing a collaborative and effective business relationship with various business and technical partners and will be tasked with working with partners across all Finance functions to support the implementation of the organizations automation goals. A strong focus on process optimization Finance Domain knowledge and driving results is required.

Key Accountabilities:

Enhance the process for identifying, analyzing, and prioritizing new process opportunities, and assessing automation feasibility

Management of Finance automation roadmap, driving accountability across stakeholders in Technology and Finance functions (Controllership, Business CFO, Corporate Planning, Tax and Treasury), from ideation through implementation

Educating stakeholders across Finance on automation capabilities and future opportunities

Collaborate and discuss strategy with Enterprise Process Automation groups for standardization and applicability of solutions

Implementing Process Automation communication plan to ensure all requestors/stakeholders are updated on status

Responsible for maintaining automation solution documentation including all associated system controls

Problem solving issues that arise during development, collaborating with stakeholders to resolve, and providing timely responses and solutions as required

Envision and define the evolving future state of Finance process automation products and services, focusing on deployments that deliver strong business value in the shortest amount of time

Optimize delivery by leveraging the existing suite of tools available including learning from prior deployments

Driving both quantitative and qualitative benefit by eliminating repetitive manual processes and repurpose skilled resources across the Finance organization

Partner with the Technologies organization on enhancements to various enterprise capabilities, Oracle EBS (GL, SL. HFR. HFM. DRM), eDocumentum, Enterprise Balance & Control Application, IRIS Reconciliations, various others.

Other duties as required

Minimum Qualifications

Proven experience leading a local team with global responsibilities

Strong working knowledge of automation capabilities and techniques, including OCR, RPA, NLP, NLG, Machine Learning and Workflow based logic

5+ years of substantial business process improvement experience

Proven ability to influence without authority working with difficult stakeholders

Proven ability to work independently with ambiguity driving technical implementations

Demonstrated strategic thought leadership; ability to assess business objectives/strategies and define/implement appropriate strategies

Innovative mindset with a track record in the successful delivery and support of improving existing processes with the use of technology

Excellent communication and written skills, with the ability to present technical details to a non-technical audience

5+ years of strong working knowledge of agile methodologies, an ability to coordinate multiple priorities at once and an ability to work in a dynamic, time-critical environment

Historical background in driving reengineering and in delivering automation capabilities and large technology programs

Proven ability to build and leverage relationships and influence and inspire key partners to drive collaboration and alignment

Superior problem-solving and analytical skills, strong learning agility, curiosity and willingness to embrace new challenges

Experienced leader with strong ability to coach, engage, develop and provide feedback to team members

Indirectly lead and motivate others to work through complexity and road-blocks to drive results

Proactive and collaborative work style

Strong executive presence and comfort presenting to all levels of the organization

Preferred Qualifications

Emerging Techology experience in assessing and implementing new solutions

2+ years experience in other AI tools critical - Generative AI, Agentic AI

Knowledge of Rally, Jira, Confluence and other project management and productivity tools.

10+ years knowledge of Finance Domain including Tax, Treasury, Finance Operations, Management Reporting, Regulatory Reporting and strong Control & Compliance background

Knowledge of enterprise capabilities, Oracle EBS (GL, SL. HFR. HFM. DRM), eDocumentum, Enterprise Balance & Control, IRIS Reconciliations, various others.

Bachelors degree or equivalent in related field

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries

Bonus incentives

Support for financial-well-being and retirement

Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

Generous paid parental leave policies (depending on your location)

Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

Free and confidential counseling support through our Healthy Minds program

Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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