84 Taj Group Of Hotels jobs in India

Company Description

Shilton Hospitality Pvt Ltd is a diversified hospitality company offering business hotels, resto-bars, catering services, music festivals, and leisure resorts. Our company is committed to providing exemplary service and memorable experiences for our guests. We pride ourselves on our attention to detail and dedication to hospitality excellence.

Role Description

This is a full-time on-site role for a Guest Services Associate located in Bengaluru. The Guest Services Associate will be responsible for providing outstanding customer service, managing reservations, and ensuring guest satisfaction. Daily tasks include greeting guests, handling inquiries, making reservations, and coordinating with other departments to meet guest needs.

Qualifications

• Guest Services and Guest Service skills
• Customer Service and Reservations experience
• Strong Communication skills
• Excellent interpersonal and problem-solving skills
• Ability to work collaboratively in a team environment
• High School diploma or equivalent; higher education in hospitality or related field is a plus
• Prior experience in the hospitality industry is preferred

#Hiring Alert for a Luxury Hotel in Bengaluru

Are you a passionate, driven hospitality professional ready to create unforgettable guest experiences?

We are looking for:

A guest-first mindset with strong communication skill

s A positive attitude and team spir

it Passion for making every guest feel val

u

ed

Apply now or send me a direct message to know mo

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Role:- Guest Services Associate/ F&B Steward

location:- Jawai, Pali, Rajasthan

Company:- Moustache Escapes

Experience:- 1-3 year

Overview:

As a Guest Service Associate / Steward, you will play a vital role in ensuring an exceptional experience for our guests. Your responsibilities will include maintaining cleanliness and organization in guest areas, assisting with food and beverage service, and providing excellent customer service. You will work closely with the hospitality team to uphold the standards of service and ensure guest satisfaction.

Key Responsibilities:

1. Cleanliness and Organization:

• Ensure cleanliness and tidiness in all guest areas including dining spaces, restrooms, and common areas.

• Regularly inspect and clean surfaces, furniture, and fixtures to maintain a high standard of cleanliness.

• Arrange tables, chairs, and other furniture to optimize space and enhance the guest experience.

2. Food and Beverage Assistance:

• Assist in the setup and breakdown of dining areas before and after meal service.

• Support food and beverage staff with tasks such as serving, clearing tables, and refilling beverages.

• Communicate guest requests and preferences to the appropriate staff members promptly and accurately.

3. Customer Service:

• Greet guests warmly and assist them with seating arrangements and any inquiries they may have.

• Anticipate guest needs and proactively address them to ensure a seamless and enjoyable experience.

• Handle guest complaints or concerns professionally and escalate issues to management when necessary.

4. Team Collaboration:

• Collaborate effectively with other team members to deliver excellent service and maintain a positive work environment.

• Communicate efficiently with kitchen staff, servers, and management to coordinate tasks and ensure smooth operations.

• Assist colleagues during busy periods and offer support wherever needed to uphold service standards.

5. Health and Safety Compliance:

• Adhere to all health and safety regulations, including proper sanitation procedures and food handling practices.

• Report any safety hazards or maintenance issues to the appropriate personnel immediately.

• Participate in training sessions on safety protocols and maintain knowledge of emergency procedures.

Qualifications:

• High school diploma or equivalent in Hospitality or Hotel management.

• Previous experience in a customer service or hospitality role preferred.

• Strong communication and interpersonal skills.

• Ability to work efficiently in a fast-paced environment.

• Attention to detail and a commitment to maintaining cleanliness standards.

• Flexibility to work evenings, weekends, and holidays as required.

• Basic knowledge of food safety and sanitation practices is desirable.

As a Guest Service Associate / Steward, you will have the opportunity to contribute to creating memorable experiences for our guests while developing valuable skills in the hospitality industry. Your dedication to providing exceptional service and maintaining a welcoming environment will be instrumental in ensuring guest satisfaction and fostering repeat business.

Job Types: Full-time, Permanent

Pay: ₹12, ₹14,000.00 per month

Benefits:

• Food provided
• Health insurance
• Provident Fund

Experience:

• total: 1 year (Preferred)

Work Location: In person

Job Title: Receptionist & Front Desk Executive

Location: Marine Drive, Mumbai

Experience: 5-8 Years

Budget: 6-9 LPA

Key Responsibilities:

Client Servicing & Relationship Management

 Attend and respond to all client phone inquiries received via marketing campaigns, newspaper inserts, advertisements, references, or other channels.

Validate client information as per company criteria and record accurately in the internal database/CRM.

chedule appointments for client visits to the Experience Centre, warmly welcome them upon arrival, and ensure a premium hosting experience.

erve as the first point of contact between clients and the team to capture initial requirements.

ive tours of the Experience Centre, ensuring an engaging and informative experience if required.

ollow up with client's post-visit, reschedule meetings if required, and keep relevant teams updated.

nsure no client call goes unanswered, promptly return any missed calls.

Coordination & Reporting

aintain structured and up-to-date records of all appointments, meetings, visits, and follow-ups in the CRM.

repare daily and weekly reports on client interactions, appointments, and follow-ups for internal review.

oordinating with the design team to ensure timely meetings and a seamless handover once initial expectations are captured.

hare client preferences, feedback, and special requests with internal teams proactively.

Premium Service & Brand Representation

aintain a luxury environment at the Experience Centre, ensuring it reflects the brand's high standards.

ocument client feedback to improve services and offerings.

upport marketing by sharing lead quality insights and client interaction trends.

ssist in organizing exclusive events, shoots, or client days, ensuring every detail is executed flawlessly for a high-touch experience.

Administrative & Facility Management

anage housekeeping, pantry, drivers, security, office boys, and runner boys — maintaining accurate attendance, leave, and personnel records (both soft and hard copies by security).

 as the go-to person for all matters related to inventory. Be resourceful. Maintain a list of all contacts and places to procure office related materials, products and services.

nsure workplace safety, readiness of first aid, and availability of emergency supplies.

onitor relevant news or local updates for any potential safety or operational concerns.

lan and coordinate festivities/events in collaboration with HR, ensuring budget adherence.

aintain ambience standards — plants, flowers, décor, pantry, safety, and housekeeping arrangements.

 L se with external vendors, agencies, and consultants to ensure smooth operations and immediate resolution of disruptions.

Education

achelor's or Master's degree in a relevant field

+ years of experience in client relations, preferably in the luxury sector (hospitality, aviation, premium retail)

Please share your CV

Company Description

Brij Hotels is a collection of bespoke hotels offering heartwarming hyperlocal experiences. Inspired by Babu Brijpal Das Ji's life's work, his great-grandchildren Udit and Anant Kumar founded Brij Hotels at unmatched locations providing unique local experiences. Guests can enjoy activities like tea with flamingos, kayaking in private lakes, or picnics on summits. Each property delivers uniquely curated stays that immerse guests in the local culture.

Role Description

This is a full-time on-site role for a Guest Services Associate located in Varanasi. The Guest Services Associate will be responsible for creating a welcoming and exceptional experience for guests. Day-to-day tasks include handling reservations, providing customer service, and ensuring guest satisfaction. The role also involves effective communication with guests and coordinating with other departments to meet guest needs.

Qualifications

• Guest Services and Guest Service skills
• Customer Service and Reservations skills
• Strong Communication skills
• Excellent interpersonal and problem-solving skills
• Ability to work independently and in a team
• Experience in the hospitality industry is a plus
• Bachelor's degree in Hospitality Management or related field

Guest Services Assistant – Front Office | Jaipur

At The Innkeeping Co.
, our intimate luxury hotels in India's most evocative destinations are defined by the people who bring them to life. We are looking for a 
Guest Services Assistant
 to be the warm, professional face of our Jaipur property.

In this role, you'll create seamless first impressions, ensure smooth check-ins and check-outs, respond to guest needs, and support day-to-day front office operations. Your goal: make every guest feel truly at home while keeping our operations running effortlessly behind the scenes.

What You'll Do:

• Welcome and assist guests with warmth and professionalism.
• Manage check-ins, check-outs, and reservations efficiently.
• Handle guest inquiries and resolve issues gracefully.
• Support administrative tasks, maintain records, and operate office equipment.
• Contribute to a smooth, organized, and inviting front office environment.

What We're Looking For:

• Strong interpersonal and communication skills.
• Experience with clerical/administrative tasks; hospitality experience is a plus.
• Ability to multitask and stay calm in high-pressure situations.
• High school diploma or equivalent; love for people and service excellence is essential.
• Join us and help create hotel experiences that are authentic, effortless, and impossible to forget.

Job Title: Guest Service Associate (GSA)

Department: Food & Beverage Service

Location: Mumbai (Various Outlets – China Bistro, Glocal Junction, and other Foodlink brands)

Company: Foodlink F&B Holdings India Ltd.

Job Summary:

The Guest Service Associate is responsible for providing excellent customer service to guests in the restaurant, ensuring their dining experience is memorable, comfortable, and up to the company’s standards. The GSA plays a key role in maintaining the restaurant’s service quality, cleanliness, and guest satisfaction.

Key Responsibilities:

• Greet guests warmly and assist them with seating arrangements.
• Present menus, take accurate food and beverage orders, and ensure timely service.
• Maintain complete knowledge of menu items, ingredients, and daily specials.
• Ensure tables are properly set up and the dining area is clean and organized.
• Serve food and beverages in a courteous and professional manner.
• Check with guests to ensure satisfaction with each course and overall service.
• Handle guest complaints and feedback politely, escalating to supervisors when necessary.
• Coordinate with kitchen and bar staff to ensure smooth service flow.
• Assist in clearing tables, resetting for the next guests, and maintaining hygiene standards.
• Follow all company policies, SOPs, and hygiene/safety procedures.

Qualifications and Experience:

• Minimum 1–2 years of experience in a similar role in a restaurant or hotel.
• Diploma or certification in Hotel Management or F&B Service preferred.
• Good communication and interpersonal skills.
• Positive attitude, grooming standards, and guest-focused approach.
• Ability to work in a fast-paced environment and flexible with shift timings.

Key Skills:

️ Guest Handling & Service

Communication & Interpersonal Skills

Additional Information

Job Number

Job CategoryRooms & Guest Services Operations

LocationJW Marriott Hotel Bengaluru, 24/1 Vittal Mallya Road, Bengaluru, Karnataka, India,

ScheduleFull Time

Located Remotely?N

Position Type Non-Management

POSITION SUMMARY

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.

Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

About Us

We're Extenteam, a dynamic company revolutionizing the short term vacation rental industry. Our proven business model has generated consistent revenue, and we are now expanding from a professional services model to a scalable tech-based subscription-first model.

As a scaling stage startup, we aim to grow our Monthly Recurring Revenue (MRR) to double our revenue by January 2026 by providing an AI assisted SaaS platform that works for all short term rental businesses regardless of their size.

Extenteam is on a mission to streamline and support vacation rental businesses by providing top-notch solutions, including guest communication and property management support.

We generate revenue through two primary streams:

• Dedicated Team Members: Providing trained overseas talent with a recurring premium model, replacing one-time recruitment fees.
• Tailwind - SaaS Platform: A guest communication Software blended with our shared services team, supporting smaller operators typically with less than 50 units - helping Extenteam increase profitability while growing our product market fit and expanding TAM and service levels.

Extenteam is a small but mighty team of 50 consisting of Sales, Partner Success, Marketing, HR & Recruiting, Engineering, Product and Admin (IT, Data etc). We are spread out across the world but we have hubs in Miami, LA, Medellin, and actively expanding into Europe. Our 50 people core team is supported by 400+ DTMs (dedicated team members) that are servicing our customers.

Our Values:

• Commitment to Excellence: Continuously raising the bar and setting new standards in guest communications and service delivery.
• Exceptional Collaboration:Thriving in a fast-paced, high-performance environment built on clear communication and teamwork.
• Unified Purpose: Aligning behind a shared mission to drive success with an intense focus. One shared consciousness.
• Data-Driven Decision-Making:Prioritizing data and results over emotions when making objective, professional decisions.
• Emphasis on Details:Details matter at every level. Leaders are expected to have a deep understanding of the specifics and adopt a hands-on management style.

Our Leadership Philosophy

Our company embraces a management style inspired by the ideals of "founder mode," as championed by Airbnb's Brian Chesky. This means a hands-on, visionary approach to leadership, with a relentless focus on innovation, product excellence, and customer-centric decision-making. We encourage proactive problem-solving, direct involvement in key initiatives, and a collaborative, high-performance culture.

To learn more about the "founder mode" philosophy and how it shapes our operations, you can explore this link. Understanding this mindset will provide valuable context for how we operate and what we value in our team members.

About the Role – Tailwind

You'll be joining our Tailwind team, supporting smaller short-term rental operators with outstanding guest communication and property management services. Tailwind combines smart technology with real people to deliver 24/7 support — helping our partners provide an exceptional guest experience while growing their businesses. This role blends technology, customer service, and problem-solving in a fast-paced, remote environment.

Key Responsibilities:

• Respond promptly and professionally to guest inquiries via email, phone, and OTA messaging.
• Provide accurate information regarding bookings, services, policies, and other inquiries.
• Handle and resolve guest complaints and issues efficiently, ensuring guest satisfaction.
• Assist with booking and confirming reservations. Assisting with reservations sales
• Coordinate with internal teams | Property Managers | Property Owners to ensure guest requests and special arrangements are met.
• Create, update, and maintain guest communication templates and FAQs.
• Ensure all communications reflect the partner's voice and guidelines.
• Attend occasional virtual meetings and training sessions.
• Provide constant feedback to the team regarding partner issues / suggestions to improve processes.
• Vendor liaison for HVAC, plumbing, electrical, etc. - dispatch, invoicing, etc.

Foundational Requirements:

• Excellent written and verbal English skills for phone, text, and email communication.
• Must be located in Tamil Nadu.
• Previous experience in guest services, reservations, or a related field.
• Strong organizational and multitasking abilities.
• Ability to work independently in a remote work environment.
• Attention to detail and commitment to providing exceptional service.
• Ability to show empathy, exhibit patience, and have a customer-centric mindset
• Possess critical thinking and problem-solving skills.
• Ability to learn new software quickly and efficiently.
• Willingness to ask questions when unclear about a task or process.
• Short-term vacation rental experience, such as working at a property management company, in a guest communication service, or directly for a platform like Airbnb or VRBO is a must
• PMS experience in the short term rental industry

The payment will be USD per hour / 40 hours weekly

TECHNICAL REQUIREMENTS:

• Internet speed minimum 30mbps: Needs to be Wired (Buy a dongle if no LAN port)
• i5 8th Gen or higher
• Windows 10 / MacOS Catalina or higher
• Minimum of 8 GB RAM
• Private and quiet dedicated home office area (no roosters, dogs, children's noises in the background)
• Back-ups in case of power or internet provider interruptions
• Good headset and webcam (preferably noise-canceling headset)