Consulting Support Services

Ernakulam, Kerala ₹900000 - ₹1200000 Y EY

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Job Description

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

EY – Consulting support service (CSS) – Reporting – Intern

As part of our CSS - COO Strategy office, you will support key areas of business operations reporting requirements. This role involves assisting in the development of new dashboards and reports based on business needs while maintaining high standards of data competency and accuracy. You will work within a respected team that emphasizes attention to detail and timely delivery, providing valuable insights to support business leaders, including Partners and Senior Management. The role should have Basic knowledge of MS Excel and PowerPoint; familiarity with Power BI is a plus.The role also requires good communication & analytical skills with a willingness to learn and adapt.

The opportunity

As an intern in our CSS - COO Strategy office, you will gain hands-on experience in business operations reporting and support our team in various analytical tasks. This role is an excellent opportunity for students or recent graduates looking to develop their skills in data analysis, reporting, and business operations within a leading firm.

Your key responsibilities

  • Support data-related projects by identifying user needs, collecting data, perform data analysis & interpretation and visualization of both time series process data, and manufacturing/operational data.
  • Report insights and help users to make decisions and find improvement opportunities.
  • Working with cross-functional teams to understand their data needs and support data-driven decision-making.
  • Perform data cleaning and data wrangling for analysis and analytics modelling.
  • Update operational dashboards.Tools included will be from Power platforms.
  • Assisting with various data-related projects, contributing to their successful completion.
  • Presenting findings and recommendations to stakeholders, clearly explaining complex data concepts.

Skills and attributes for success

  • Strong analytical skills with a willingness to learn and adapt.
  • Basic knowledge of MS Excel and PowerPoint; familiarity with Power BI is a plus.
  • Ability to work independently and as part of a team in a collaborative environment.
  • Good communication skills, both written and verbal.
  • Detail-oriented with a focus on accuracy and quality in work.

To qualify for the role, you must have

Currently pursuing or recently completed a Bachelor's degree in technology or Master's degree in Accounting, Finance, Business Administration, or a related field.

A strong interest in data analysis and reporting.

Ideally, you'll also have

Experience with data visualization tools (e.g., Power BI) is a plus.

Previous internship or project experience in business operations or reporting.

What working at EY offers

At EY, we're dedicated to helping our clients, from start–ups to Fortune 500 companies — and the work we do with them is as varied as they are.

You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer:

  • Support, coaching and feedback from some of the most engaging colleagues around
  • Opportunities to develop new skills and progress your career
  • The freedom and flexibility to handle your role in a way that's right for you

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

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Talent Consulting - Enablement Services

Kochi, Kerala EY

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The opportunity

You will be responsible for supporting the Talent agenda for a business unit in EY GDS and will be the key point of contact for employees, counselors (managers) and business unit leadership on a range of talent-related matters. You will drive and implement the engagement agenda, work closely with other members of the team to provide change leadership, increase workforce capability and talent management. You will build a deep understanding of business unit direction and Talent related topics/issues to ensure successful implementation of key projects and processes.

You will need to be collaborative, influential, and work across functions to execute on attracting, assimilate, develop, engaging and retain key talent. You will drive project management for various HR (Human Resource) initiatives, including Workforce Planning, Performance Management, Talent transformation, Talent Development and Reward & Recognition etc.

Your key responsibilities

  • Support the Strategic Talent Consultant in designing a sustainable and scalable engagement framework for the business unit and take ownership for the delivery
  • Provide support to the business leaders and counsellors in the implementation of engagement initiatives across the business unit
  • Anticipate issues and needs within the business unit and address these effectively
  • Provide insight on people issues, particularly ER (Employee Relations) cases within business unit, provide a robust point of view on business decisions and their impact upon people
  • Ensure that all necessary people management and development activity required to support the business unit is delivered in the most professional and effective manner
  • Execute innovative HR programs
  • Ensure resolution of HR related issues and handle these effectively within the given timeline, involving the Employee Relation Talent function where required or expected
  • Facilitate change and support the implementation and successful adoption of special projects and initiatives in the business unit, for example: Performance Management, Talent transformation, Talent Development and Reward exercises
  • Ensure compliance to local regulations and manage risks (, performance management risk)
  • Skills and attributes for success

  • Strong business acumen and commercial awareness, ability to develop clear, actionable plans in support of an overall business unit strategy
  • Ability to engage and influence others, with good change management skills and a desire to act as a change agent
  • Strong clients focus with the ability to build good relationships with multiple stakeholders across the organisation at all levels
  • Strong Employee Relations experience of complex disciplinary, grievance and performance management activities, especially with employees in senior management/leadership level
  • Develop strong relationship with other Talent Centre of Excellence teams to ensure that centrally developed products and initiatives meet the requirements of the business unit
  • Ability to work with ambiguity and build consensus across diverse, often global, groups
  • To qualify for the role, you must have

  • Graduate or a post graduate qualification in a Business or Human Resource discipline is desirable.
  • 6-8 years of proven HR generalist experience (, performance management, employee relations
  • Relevant working experience in delivering / managing talent initiatives
  • Ideally, you’ll also have

  • Experience working in a consulting organization or in a similar professional services environment
  • Experience of working in a cross-border, virtual environment would be beneficial
  • What we look for

  • Keen interest to invest time for self-learning, seeking opportunities to work on cross-functional HR projects
  • Working collaboratively in a team environment
  • A self-starter, independent-thinker, curious and creative person with desire and passion
  • What we offer

    EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland, and the UK (United Kingdom) – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We will introduce you to an ever-expanding ecosystem of people, learning, skills, and insights that will stay with you throughout your career.

  • Continuous learning: You will develop the mindset and skills to navigate whatever comes next.
  • Success as defined by you: We will provide the tools and flexibility, so you can make a meaningful impact, your way.
  • Transformative leadership: We will give you the insights, coaching and confidence to be the leader the world needs.
  • Diverse and inclusive culture: You will be embraced for who you are and empowered to use your voice to help others find theirs.
  • EY | Building a better working world 

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    Senior Account Manager - Technology Solutions

    682001 Kochi, Kerala ₹800000 annum (plus WhatJobs

    Posted 7 days ago

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    Job Description

    full-time
    Our client, a rapidly expanding technology solutions provider, is looking for a motivated and results-driven Senior Account Manager to join their sales team in Kochi, Kerala, IN . This hybrid role offers the opportunity to build and nurture strong client relationships, drive revenue growth, and expand market share within the technology sector. You will be responsible for managing a portfolio of key accounts, understanding their business needs, and proposing tailored solutions that leverage our client's cutting-edge products and services. The ideal candidate will have a proven track record in enterprise sales, exceptional communication skills, and a deep understanding of the technology landscape. Key responsibilities include developing strategic account plans, identifying new business opportunities, negotiating contracts, and ensuring high levels of customer satisfaction. You will work closely with pre-sales engineers and support teams to deliver comprehensive solutions and exceptional service. This position requires a proactive approach to business development, excellent presentation skills, and the ability to thrive in a dynamic and competitive environment. We are seeking an ambitious individual who is passionate about technology and possesses a strong commercial acumen. The hybrid nature of this role allows for flexibility, combining remote work with essential in-office collaboration and client meetings. Join our client and become a vital part of their success story in the vibrant Kochi market.

    Responsibilities:
    • Manage and grow a portfolio of key client accounts within the technology sector.
    • Develop and execute strategic account plans to achieve sales targets and expand business.
    • Identify and pursue new business opportunities within existing and prospective accounts.
    • Understand client needs and propose effective technology solutions and services.
    • Conduct compelling sales presentations and product demonstrations.
    • Negotiate contract terms and close deals to meet revenue objectives.
    • Build and maintain strong, long-lasting relationships with key stakeholders at client organizations.
    • Collaborate with internal pre-sales, technical support, and customer success teams.
    • Provide regular sales forecasts and performance reports to management.
    • Stay updated on industry trends, market activities, and competitor strategies.
    Qualifications:
    • Bachelor's degree in Business Administration, Marketing, Computer Science, or a related field.
    • Minimum of 5 years of experience in B2B sales, preferably in technology solutions or SaaS.
    • Proven track record of consistently meeting or exceeding sales quotas.
    • Excellent understanding of enterprise software, cloud solutions, and IT infrastructure.
    • Exceptional communication, negotiation, and interpersonal skills.
    • Strong presentation skills and ability to articulate complex technical concepts.
    • Experience working in a hybrid remote/office environment.
    • Ability to travel as required for client meetings and business development.
    • Proactive, self-motivated, and results-oriented mindset.
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    Senior Sales Director, Technology Solutions

    695001 Thiruvananthapuram, Kerala ₹150000 Annually WhatJobs

    Posted 10 days ago

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    Job Description

    full-time
    Our client is searching for a results-oriented and highly motivated Senior Sales Director, Technology Solutions, to spearhead their sales efforts in a fully remote capacity. This position offers unparalleled flexibility and the opportunity to build and manage a high-performing sales team from the ground up, regardless of your physical location. You will be responsible for developing and executing strategic sales plans, driving revenue growth, and expanding market share within the technology solutions sector. Your leadership, strategic vision, and proven sales acumen will be key to this role's success.

    Key Responsibilities:
    • Develop and implement comprehensive sales strategies to achieve and exceed revenue targets.
    • Lead, mentor, and motivate a remote sales team to foster a high-performance culture.
    • Identify and pursue new business opportunities through effective lead generation and pipeline management.
    • Build and maintain strong, long-lasting relationships with key clients and strategic partners.
    • Understand client needs and articulate how our client's technology solutions can address their challenges.
    • Conduct market research and competitive analysis to identify market trends and opportunities.
    • Develop and deliver compelling sales presentations and proposals.
    • Collaborate with marketing and product development teams to align sales strategies with market demands.
    • Monitor sales performance metrics, analyze data, and provide regular reports to senior management.
    • Stay abreast of industry advancements and continuously refine sales approaches.
    • Effectively manage a remote team, ensuring clear communication, accountability, and shared success.

    Qualifications:
    • Bachelor's degree in Business Administration, Marketing, or a related field; MBA preferred.
    • Minimum of 10 years of experience in sales, with at least 5 years in a leadership or management role within the technology solutions sector.
    • Proven track record of consistently exceeding sales targets and driving significant revenue growth.
    • Demonstrated experience in building, managing, and motivating remote sales teams.
    • Exceptional negotiation, communication, and interpersonal skills.
    • Strong strategic thinking and business development capabilities.
    • Proficiency in CRM software (e.g., Salesforce) and sales enablement tools.
    • Ability to thrive in a fast-paced, remote-first work environment.
    • Excellent presentation skills, with the ability to engage and influence diverse audiences.
    • Deep understanding of current technology trends and their business implications.
    This role offers an exciting opportunity to shape the future of technology sales for our client, providing a dynamic and rewarding career path.
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    Enterprise Account Manager - Technology Solutions

    695010 Thiruvananthapuram, Kerala ₹1300000 annum + inc WhatJobs

    Posted 10 days ago

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    full-time
    Our client is seeking a dynamic and experienced Enterprise Account Manager to manage and grow key strategic accounts within the technology sector. This role demands a strong understanding of enterprise-level solutions, exceptional relationship-building skills, and a proven ability to drive revenue growth within a portfolio of high-value clients. You will be responsible for nurturing long-term partnerships with existing enterprise customers, understanding their evolving business needs, and identifying opportunities to expand the adoption of our client's technology solutions. This involves developing and executing strategic account plans, setting clear objectives, and collaborating with internal technical and sales teams to ensure client satisfaction and success. The Enterprise Account Manager will act as the primary point of contact for their accounts, addressing concerns, facilitating communication, and ensuring seamless service delivery. Strong negotiation skills are required to manage contract renewals, upsell opportunities, and resolve any potential issues that may arise. You will be expected to stay abreast of industry trends and competitor activities to provide strategic insights and recommendations to clients. Regular reporting on account health, sales forecasts, and pipeline development to senior management is a key responsibility. The ideal candidate possesses a deep understanding of the technology landscape, particularly in areas such as cloud computing, cybersecurity, or software solutions. Excellent presentation and communication skills are essential for engaging with C-level executives and key stakeholders within client organizations. This hybrid role requires a balance of on-site engagement for critical meetings and client events in **Thiruvananthapuram, Kerala, IN**, and remote work for day-to-day management and client communication. We are looking for a proactive, results-oriented professional with a passion for client success and a strategic mindset to drive significant business growth.
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    Key Account Manager - Technology Solutions

    695001 Thiruvananthapuram, Kerala ₹600000 Annually WhatJobs

    Posted 10 days ago

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    Job Description

    full-time
    Our client, a leading provider of innovative technology solutions, is seeking a results-driven Key Account Manager to join their sales team in Thiruvananthapuram, Kerala, IN . This role is responsible for managing and growing relationships with a portfolio of high-value clients, ensuring their satisfaction and driving revenue growth through the sale of our advanced technology products and services. You will serve as the primary point of contact for your assigned accounts, deeply understanding their business needs and challenges, and proposing tailored solutions that address them. The ideal candidate will possess a strong sales acumen, excellent communication and negotiation skills, and a deep understanding of the technology landscape. You will be responsible for developing strategic account plans, forecasting sales, and collaborating with internal pre-sales, technical support, and customer success teams to deliver exceptional client experiences. Building long-term, trust-based relationships is paramount. This role requires proactive engagement with clients, identifying opportunities for upselling and cross-selling, and ensuring high levels of customer retention. The ability to effectively present complex technical solutions to diverse audiences is essential. This is a fantastic opportunity to contribute to a dynamic sales environment and drive significant business impact.
    Responsibilities:
    • Manage and nurture relationships with a portfolio of key enterprise clients.
    • Develop and execute strategic account plans to achieve sales targets and expand market share within existing accounts.
    • Identify client needs and pain points, and propose appropriate technology solutions.
    • Conduct regular client meetings to review performance, gather feedback, and identify new opportunities.
    • Collaborate with internal pre-sales, technical, and customer success teams to ensure seamless client engagement.
    • Negotiate contracts and close agreements to maximize profitability.
    • Upsell and cross-sell additional products and services to existing clients.
    • Provide accurate sales forecasts and report on account status.
    • Serve as the primary advocate for clients, addressing their concerns and ensuring their success.
    • Stay informed about industry trends and competitor offerings.
    Qualifications:
    • Bachelor's degree in Business Administration, Marketing, Computer Science, or a related field.
    • Minimum of 4-6 years of experience in enterprise sales, account management, or business development, preferably within the technology sector.
    • Proven track record of meeting and exceeding sales quotas.
    • Strong understanding of IT solutions, software, or hardware products.
    • Excellent communication, negotiation, and interpersonal skills.
    • Ability to build and maintain strong, long-lasting client relationships.
    • Proficiency in CRM software (e.g., Salesforce) and sales methodologies.
    • Strategic thinking and proactive problem-solving abilities.
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    Key Account Manager - Technology Solutions

    682001 Kochi, Kerala ₹750000 Annually WhatJobs

    Posted 10 days ago

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    Job Description

    full-time
    Our client is seeking a dynamic and results-oriented Key Account Manager to drive sales and build strong relationships with major clients in the technology solutions sector. This is a fully remote position, enabling you to manage your territory and client interactions from your home office. You will be responsible for developing and executing strategic account plans to achieve sales targets, expand business opportunities, and ensure exceptional customer satisfaction. Your primary focus will be on understanding client needs, presenting tailored technology solutions, and closing complex deals. Key responsibilities include identifying and prospecting potential key accounts, building rapport with key stakeholders, negotiating contracts, and managing the entire sales cycle from lead generation to deal closure. You will act as the primary point of contact for your assigned accounts, ensuring ongoing client success and identifying opportunities for upselling and cross-selling. The ideal candidate possesses a proven track record in B2B sales, specifically within the technology or software industry, and excellent negotiation and communication skills. Experience with CRM software and sales methodologies is essential. We are looking for a motivated self-starter with a deep understanding of technology trends and the ability to articulate value propositions effectively. You will work collaboratively with internal technical and support teams to ensure client needs are met. Success in this role hinges on your ability to build trust, deliver value, and foster long-term partnerships.

    Responsibilities:
    • Develop and implement strategic sales plans for key accounts.
    • Identify and pursue new business opportunities within assigned accounts.
    • Build and maintain strong, long-lasting relationships with key client stakeholders.
    • Understand client needs and effectively present technology solutions.
    • Negotiate contracts and close sales agreements.
    • Manage the entire sales cycle from prospecting to deal closure.
    • Achieve and exceed sales targets and revenue goals.
    • Act as the primary point of contact for key clients.
    • Collaborate with internal technical and support teams.
    • Provide regular sales forecasts and account status reports.
    Qualifications:
    • Bachelor's degree in Business Administration, Marketing, or a related field.
    • Minimum of 5 years of experience in B2B sales, with a focus on technology solutions.
    • Proven track record of meeting or exceeding sales quotas.
    • Excellent negotiation, communication, and presentation skills.
    • Strong understanding of technology products and services.
    • Proficiency with CRM software (e.g., Salesforce, HubSpot).
    • Ability to build rapport and establish trust with clients.
    • Self-motivated, proactive, and able to work independently.
    • Strong organizational and time management skills.
    • Experience in account management and strategic selling.
    This remote sales leadership opportunity offers a competitive compensation package and the chance to represent innovative technology solutions. If you are a driven sales professional ready to conquer new markets, apply today.
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    People Consulting-Managed Learning Services-Staff

    Kochi, Kerala EY

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    The opportunity

    We are looking for Managed Learning Services- Consultant with expertise in managing and executing the deployment of large-scale global learning programs/system implementations. This is a fantastic opportunity to be part of a leading global professional services organisation whilst being instrumental in growth of the GDS PC team.

    Your key responsibilities

  • Comprehensive understanding of the MLS processes, encompassing the entire taxonomy of pre-event, on-event and post event activities
  • Learning management system administration including creating and updating courses. Scheduling, managing participant rosters, communications and compliance
  • Responsible to support the MLS framework in accordance to the established processes with strict adherence to the defined Service Level Agreements (SLAs)
  • Manage the learning activities by adhering to the agreed guidelines and TATs
  • Quality compliance with the standardized global process model, with no deviations from the agreed-upon MLS processes
  • Proactively identify and communicate service delivery risks and issues to the appropriate stakeholders
  • Recognize potential areas for process enhancement and propose recommendations for improvement
  • Engage in effective communication and collaboration to build strong relationships with clients and other project team members
  • Skills and attributes for success

  • Proficient in understanding learning requirements across various domains
  • Exceptional attention to detail, which is critical for processing a large volume of transactions
  • Skilled in managing ambiguity and taking proactive measures
  • Excellent communication and presentation skills
  • Strong interpersonal skills with a client-centric approach
  • Awareness of and sensitivity to cross-cultural dynamics
  • High levels of energy, agility, and adaptability
  • Open to travel for client projects in accordance with EY and country-specific travel advisory guidelines.
  • To qualify for the role, you must have

  • Bachelor's degree or higher in Human Resources, Business Administration, Education, or a related field is required.
  • 2 to 4 years of relevant experience in learning and development or an administrative role
  • Familiarity with learning management systems such as SuccessFactors, Oracle/Workday is preferred
  • Proficient writing skills (grasp and command over English)
  • Ability to work independently as well as collaboratively within a team
  • Ability to articulate solutions and offer suggestions
  • Proficiency in Microsoft Office Suite - MS PowerPoint and MS Excel
  • It would be a significant advantage if you have proficiency with course authoring and learning tools such as SAP EnableNow, Articulate Storyline, Adobe Captivate, WalkMe, Camtasia, Vyond and VideoScribe. Additionally, experience in creating various digital learning materials, including web-based learning modules, videos, interactive PDFs, webcasts, podcasts, nano-learning modules, and virtual instructor-led training (VILT), is highly desirable
  • What working at EY offers

    At EY, we’re dedicated to helping our clients, from start–ups to Fortune 500 companies — and the work we do with them is as varied as they are.

    You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees, and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer:

  • Support, coaching and feedback from some of the most engaging colleagues around
  • Opportunities to develop new skills and progress your career
  • The freedom and flexibility to handle your role in a way that’s right for you
  • EY | Building a better working world 

    This advertiser has chosen not to accept applicants from your region.

    Business Consulting

    Kanayannur, Kerala ₹900000 - ₹1200000 Y EY

    Posted today

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    Job Description

    At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

    EY Business Consulting – Supply Chain - Consultant 2/3
    Our objective is to assist clients in transforming and optimizing their supply chain operations through data-driven insights and analytics. The role involves executing specialist tasks, contributing to project delivery, and advising stakeholders to enhance operational efficiency. The client base spans across companies operating in oil & gas, power & utilities, real estate & construction, etc

    The opportunity
    We are seeking a highly skilled and experienced professional with experience in end-to-end supply chain knowledge to join our Supply Chain & Operations consulting team. The ideal candidate should have expertise in analytics and visualization tools like Alteryx, Power BI, Python, and a strong understanding of supply chain operating models, supplier management, and contract management practices followed in leading industries.

    Key Responsibilities

    • As a Senior consultant, you will be part of a team of professionals with extensive Supply Chain consulting and industry experience.
    • Specific responsibilities include but are not limited to:
    • Assist in the delivery of supply chain transformation projects across planning, procurement, logistics, and inventory management
    • Apply analytics tools and techniques to assess supply chain performance and identify improvement opportunities
    • Support the development and implementation of supply chain strategies using frameworks and digital tools
    • Collaborate with cross-functional teams to gather data, conduct analysis, and present findings
    • Participate in client workshops, interviews, and alignment sessions to understand business objectives and challenges
    • Document and report on project progress, risks, and outcomes in accordance with EY's standards.
    • Contribute to internal knowledge sharing and capability building within the Supply Chain & Operations team

    Skills And Attributes For Success

    • Bachelor's degree in Supply Chain Management, Engineering, Business Analytics, or a related field
    • Experience in supply chain consulting, analytics, or operations
    • Proficiency in data analysis tools (e.g., Alteryx, Power BI, SQL, Python) and familiarity with ERP systems
    • Strong problem-solving skills and ability to interpret complex data sets
    • Excellent communication and presentation skills
    • Ability to work independently and as part of a team in a fast-paced environment
    • Exposure to supply chain strategy, segmentation, or diagnostics tools is a plus

    To qualify for the role, you must have

    • A bachelor's degree in Supply Chain Management, Engineering, Business Analytics, or a related field
    • 1–3 years of relevant experience in supply chain analytics
    • Familiarity with ERP systems (e.g., SAP, Oracle, etc) is an added advantage
    • Exceptional communication and interpersonal skills, with the ability to work effectively in a team environment
    • Ability to travel as needed to meet project requirements
    • Willingness to travel to the Middle East and work according to a Sunday to Thursday working week and support MENA timings (11 AM – 8:30 PM), as preferred (supporting Middle East Clients)

    Ideally, you'll also have

    • Customer handling, Report writing, Strong interpersonal communication skills and experience in usage of analytical tools/ representations

    What We Look For

    • A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment
    • An opportunity to be a part of market-leading, multi-disciplinary team of business consultant professionals, in the integrated global business worldwide.
    • Opportunities to work with EY Business Consulting practices regionally/globally with leading businesses across a range of industries

    What Working At EY Offers
    At EY, we're dedicated to helping our clients, from start–ups to Fortune 500 companies — and the work we do with them is as varied as they are.

    You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees, and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer:

    • Support, coaching and feedback from some of the most engaging colleagues around
    • Opportunities to develop new skills and progress your career
    • The freedom and flexibility to handle your role in a way that's right for you

    EY | Building a better working world
    EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

    Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

    Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

    This advertiser has chosen not to accept applicants from your region.

    EY - GDS Consulting - AI And DATA - Managed Services - Manager

    Kochi, Kerala EY

    Posted today

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    Job Description

    At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

    EY GDS – Data and Analytics (D&A) –Managed services- Manager

    We’re looking for candidates who can fullfil the role of Service Delivery Manager (SDM) to work as part of the of the AI&Data Team, and is tasked with a pivotal leadership role in the management and oversight of contracted services within the account. The SDM will act as the operational owner of the Statement of Work (SoW), ensuring that all service delivery aligns with Service Level Agreements (SLAs).

    This role requires an individual with strong data and analytics background, third party vendor management skills, expertise in cloud-related technologies, and a results-driven mindset focused on operational excellence, continuous improvement, and commercial accountability.

    Your key responsibilities

  • Oversee Support Operations: Ensure the efficiency and effectiveness of all support operations within the Account.
  • Collaborate with Stakeholders: Engage in regular discussions with clients, internal teams, and external partners to align on support strategies.
  • Issue Resolution Management: Proactively identify and escalate application-related issues to vendors and stakeholders to ensure timely resolution.
  • Service Level Assurance: Monitor and maintain service continuity to meet agreed-upon service levels.
  • Performance Reporting: Generate and present periodic reports on support function performance, including metrics on service delivery and financial health.
  • Incident Management: Act as the escalation point for support incidents, ensuring swift resolution and communication.
  • Team Leadership: Lead and mentor the support team, fostering a culture of high performance and continuous improvement.
  • Offshore Support Coordination: Manage the offshore support process, ensuring seamless delivery of services across locations.
  • Escalation Management: Identify, escalate, and resolve issues as they arise, ensuring minimal disruption to service.
  • Resource Management: Oversee resource induction, allocation, effort tracking, and staff development to optimize team performance.
  • Risk Assessment: Regularly review and manage risks associated with support operations to enable proactive decision-making.
  • Leadership Development: Cultivate a high-performance work culture through effective leadership and people management practices.
  • Second-Level Support: Serve as the second-level point of contact for offshore support, providing guidance and assistance as needed.
  • Proactive Issue Management: Implement strategies for risk and issue management to mitigate potential disruptions in service delivery.
  • Customer Satisfaction Oversight: Monitor customer feedback and satisfaction levels to ensure high-quality support services.
  • Training and Development: Develop and implement training programs for support staff to enhance their skills and knowledge.
  • Process Improvement: Identify areas for process improvement within the support function and implement best practices.
  • Budget Management: Manage the budget for the support team, ensuring resources are allocated effectively and efficiently.
  • Technology Utilization: Leverage technology and tools to streamline support processes and improve service delivery.
  • Support Documentation: Ensure that all support processes and procedures are well-documented and accessible to the team.
  • Performance Metrics Analysis: Analyze performance metrics to identify trends and areas for improvement in support operations.
  • Crisis Management: Develop and implement crisis management plans to address potential service disruptions.
  • Vendor Management: Manage relationships with third-party vendors and service providers to ensure quality support services.
  • Compliance and Standards: Ensure that support operations comply with industry standards and regulatory requirements.
  • Workforce Planning: Plan and forecast staffing needs based on support demand and service level agreements.
  • Conflict Resolution: Address and resolve conflicts within the support team or with customers to maintain a positive work environment.
  • Reporting and Analytics: Create detailed reports and analytics on support performance for management review.
  • Onboarding New Team Members: Develop and implement a structured onboarding program for new support staff to ensure they are equipped with the necessary knowledge and skills.
  • Offboarding Process: Develop and manage a structured offboarding process for departing team members to ensure a smooth transition.
  • Transition : Facilitate comprehensive knowledge transfer sessions between the development and support teams to ensure proper handshaking.
  • Skills and Attributes for Success

  • High level of stakeholder management, with the ability to influence without authority.
  • Critical thinking and structured problem-solving under pressure.
  • Strong contract interpretation and vendor governance capabilities.
  • Effective communicator—capable of translating between business, legal, and technical teams.
  • Skills and Attributes for Success

  • High level of stakeholder management, with the ability to influence without authority.
  • Critical thinking and structured problem-solving under pressure.
  • Strong contract interpretation and vendor governance capabilities.
  • Effective communicator—capable of translating between business, legal, and technical teams.
  • To Qualify for the Role, You Must Have

  • 10-15 years of experience in service delivery management or similar roles in data and analytics.
  • Demonstrates the ability to work across multiple shifts and during off-office hours, ensuring availability and responsiveness to meet organizational needs and support service delivery requirements.
  • Possesses strong expertise and in-depth knowledge of both cloud and traditional technology stacks, including but not limited to Azure, AWS, DBX, MSBI, Tableau, Power BI, and BODS.
  • Strong understanding of ITIL/ITSM practices, SLA tracking, and service management frameworks.
  • EY | Building a better working world 

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