304 Team Collaboration jobs in India
Senior Collaboration Engineer
Posted 4 days ago
Job Viewed
Job Description
**We're the first software business in the world to have our sustainability targets validated by the SBTi, and we've been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We've also recently been named as one of the world's most innovative companies.**
**If you're a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you! Find out more at AVEVA Careers ( .**
**For more information about our privacy policy and how to manage cookies, visit our** **Privacy Policy ( **.**
**Job Title: Senior Collaboration Engineer**
**Location: Kuala Lumpar**
**Employment Type:** Full Time
**The job**
As part of a global Unified Communications and Collaborations team of 8, this candidate will serve as a subject matter expert in Microsoft 365 collaboration and productivity tools with a focus on SharePoint services and data governance across the M365 ecosystem.
You will collaborate regularly with business stakeholders and other cross-functional teams with a goal to generate more value from our collaboration solutions. You will play an important role in continuously improving our service delivery model for Microsoft 365 services.
**Key responsibilities**
+ Reporting to the Director of UCC services, the Senior Collaboration Engineer is a seasoned SharePoint Administrator that will serve as a Microsoft 365 Collaboration SME alongside other Senior and Junior UC & Collaboration Engineers.
+ Contribute to M365 service improvement projects including design & planning, change management, and implementation efforts throughout the project life cycle.
+ With your well-rounded skills in SharePoint, Teams, OneDrive, Exchange and other M365 productivity tools, you will serve as an escalation point of contact for the APAC and EMEA regions/
+ Create and maintain M365 governance standards, policies, & guidelines for the collaboration platform so that they are in line with best practices and respective service owner expectations in Security Operations, Digital Delivery Team, and other key stakeholders.
**Essential requirements**
+ Bachelor's degree in Computer Science or equivalent.
+ Proven ability to create SharePoint constructs using classic/modern site design including site content, document libraries, custom lists, web parts, and workflows using Power Apps, and other tools as required by the business.
+ Advanced skills in SharePoint workflows, scripting, web technologies (HTML, CSS, JavaScript), and Microsoft Graph APIs
+ 5+ years of experience in a hybrid Entra AD environment, Purview administration,, and general M365 administration
+ Excellent English speaking and documentation skills
+ Must be willing to work outside of local business hours occasionally to meet with Business stakeholders, attend team meetings, and respond to emergencies.
**Desired skills**
+ Experience with AvePoint Backup for M365 and Control Suite Governance Suite or similar governance tools.
+ Good understanding of data protection methods including Insider Risk Management, DLP Policies, and zero trust architecture.
+ Good understanding of Project methodologies such as Waterfall and Agile project management methodologies.
+ Strong ability to take a consultative approach to solving business driven requirements.
+ Strong customer focus and ability to communicate with both technical and non-technical team members.
+ Must work well independently and with others as part of a larger team and be able to collaborate on cross-functional teams.
**IT at AVEVA**
Our global team of 300+ IT professionals is responsible for the systems and platforms that keep AVEVA running. By empowering our colleagues and ensuring the smooth operation of the company, we help keep the business healthy and productivity high. We also provide key support for the transformation and modernisation efforts globally.
We pride ourselves on a collaborative, inclusive and authentic culture that provides a framework allowing for autonomy, whilst always being available for support and guidance. We respect the differences that each team member brings and seek to include those perspectives in our solutions for our business functions. The energy and sense of purpose is evident when talking to team members, you will feel part of something special from the first day you join.
Find out more: requires all successful applicants to undergo and pass a comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria.**
**AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.**
**Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world.**
Empowering you with pioneering tech
AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life - such as energy, infrastructure, chemicals and minerals - safely, efficiently and more sustainably.
We're the first software business in the world to have our sustainability targets validated by the SBTi, and we've been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We've also recently been named as one of the world's most innovative companies.
If you're a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you! Find out more at AVEVA Careers ( .
For more information about our privacy policy and how to manage cookies, visit our Privacy Policy ( .
Cisco Collaboration Engineer
Posted 5 days ago
Job Viewed
Job Description
We have openings for Sr Cisco Collaboration Engineer professionals at Bangalore location.
Total Experience: 6+ yrs
Role: Cisco Collaboration Engineer
Work Location: Bangalore (Manyata Tech park)
Mode of Work: 5 Days Working from Office
Salary: Case to case basis
Company Profile:
Black Box is a Global Solution Integrator delivering technology solutions in Unified Communications, Network Infrastructure, Data Centre /Virtualization & Enterprise Applications and Cyber Security . Our mission is to accelerate our customers’ business by valuing relationships with our team members, clients and stakeholders. By continuously growing our knowledge, we remain relevant in the market and are in a superior position to help customers design, deploy and manage their IT infrastructure. Through our values, such as innovation, ownership, transparency, respect and open-mindedness, we deliver high-value products and services through our global presence and 4,000+ team members in 30 countries and growing
In collaboration with global technology partners like Avaya, Cisco, HP, Juniper, Microsoft, Netapp and Polycom among others, Black Box delivers domain – focused, flexible and customized technology solutions and seamless services to accelerate our customer’s business. Black Box Networks is an Essar Enterprise.
Job description :
Primary Roles & Responsibilities:
- Install, configure and troubleshoot Cisco Unified Communications products including Unified Communications Manager, Unity and Unity Connection, Presence, Contact Center Express, Cisco Webex and Cisco Webex Contact Center.
- Install and configure voice gateways as part of the Collaboration solutions
- Install and configure LAN switches and networking components
- Establish QOS policies
- Install and configure SIP border solutions (CUBE and other SBC’s)
- Strong understanding of security and privacy controls for voice systems and the ability to design and configure according to the current standards.
- Troubleshoot integrated technology issues and maintain an accurate issues list.
- Provide systems administration training to clients
- Learn to understand the customer environment (technical and political) and when to escalate.
- Work with Account Managers to identify new opportunities (cross selling and up selling while on projects)
- Participate in the modification and continual improvement of the both the professional services project documentation and the project implementation processes
- Assist support technicians in troubleshooting client installation
- Continuously develop and enhance knowledge, skills and abilities through various learning channels to expand technical and non-technical capabilities. Ensure further expansion of skill-set in the products & services that Black Box supports.
- Actively and consistently recommend and support all efforts to improve, simplify, automate and enhance day to day service delivery operations and the client experience.
- Foster and contribute toward collaborative working relationships within NACS operations and across all levels and departments of the organization to execute service desk functions and company priorities.
- Perform other duties as assigned
Education / Experience Requirements
- CCNP Voice/Collaboration or equivalent experience. (CCIE Voice/Collaboration strongly preferred)
- Bachelors degree and/or equivalent work/military experience (5+ years).
- This position requires Senior level experience with implementation, configuration, and troubleshooting in the following applications: Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC), Cisco IM and Presence (Jabber), Unified Contact Center Express (UCCX), Cisco Emergency Responder (CER), Expressway/Collaboration Edge as well as Cisco Cloud Collaboration portfolio.
- Experience designing collaboration solutions given client requirements and goals
- Strong understanding of TCP/IP and ability to install and troubleshoot LANs and WANs
- Strong understanding of cloud and virtualization technologies
- Automation, orchestration and/or development experience a plus
- Ability to manage and coordinate multiple projects
- Excellent communications and documentation skills
if interested, please do share below details along with your profile to
Solution Architect-Collaboration
Posted 13 days ago
Job Viewed
Job Description
JD- Solution Architect- Collaboration
Location-Mumbai
Exp-7 + years
Job overview:
Executive – Voice is responsible for consulting, analysis, and implementation support for Collaboration Project. Handle multiple projects, can manage team of engineers. An individual implement & guide engineers during projects.
Primary Responsibilities and Activities:
- He/She should have worked in Tele presence & Video Conferencing Technologies and solutions
- Responsible for designing of IPT solutions from pre sales & post sales perspective.
- Need to Handle escalations from Voice implementation Team.
- Designing Bill of Material for IPT based on the requirement of the customer
- Preparing Low Level & High Level Document for the implementations
- Implementation of Cisco Unified Communication Manager 8.5 Cluster on UCS Server
- Implementation of Cisco Unity Connection 8.5 on UCS Server
- Implementation of Cisco Unified Communication Manager 7.1
- Integration of Cisco IP contact Center Express with CUCM.
- Implementation of Cisco Unified Communication Manager Express
- Implementation of Cisco Unity Express
- Implementation of Voice Gateways
- Configuration of 6900, 7900, 9900 Series IP Phones
- Implementation of Tandberg and Polycom Video Endpoints
- Implemented Cisco Routers and Switches
Preferred knowledge and skill set:
- WAN and LAN, QoS
- Excellent client management/resolution, problem solving, debugging/troubleshooting skills
- Excellent oral, written & presentation communications skills
- CCVP / CCIE – or Higher Cisco Certification or any other CISCO certification would be an advantage
- Required Expertise on following Technology
- Cisco call manager (current and past versions)
Research Collaboration Associate
Posted today
Job Viewed
Job Description
- Key Responsibilities:
As a research volunteer, you will assist in literature scans and prepare concise evidence memos.
Additionally, you will help design surveys/interview guides; support data collection (remote).
You will also analyse findings (basic quant/qual) and draft policy briefs & research notes.
Furthermore, you will map sectoral use-cases (law, education, health, gig work, public services, etc.).
You should have a strong background or interest in public policy, economics, sociology, law, education, AI & society.
Excellent writing and synthesis skills are essential; comfort with Google Docs/Sheets is a plus.
Bonus: R/Python or STATA; fieldwork experience; proficiency in an Indian language in addition to English would be advantageous.
A curious mindset about equity—perspectives from marginalized communities are especially valued.
By participating in this program, you will receive a Certificate of Contribution.
You will also get Named credit; authorship on select outputs that meet contribution thresholds.
Furthermore, you will enjoy mentorship, weekly check-ins, and access to our research templates/toolkits.
Join us in making a meaningful impact through collaborative research efforts.
Cisco Collaboration Engineer
Posted today
Job Viewed
Job Description
Total Experience: 6+ yrs
Role: Cisco Collaboration Engineer
Work Location: Bangalore (Manyata Tech park)
Mode of Work: 5 Days Working from Office
Salary: Case to case basis
Company Profile:
Black Box is a Global Solution Integrator delivering technology solutions in Unified Communications, Network Infrastructure, Data Centre /Virtualization & Enterprise Applications and Cyber Security. Our mission is to accelerate our customers’ business by valuing relationships with our team members, clients and stakeholders. By continuously growing our knowledge, we remain relevant in the market and are in a superior position to help customers design, deploy and manage their IT infrastructure. Through our values, such as innovation, ownership, transparency, respect and open-mindedness, we deliver high-value products and services through our global presence and 4,000+ team members in 30 countries and growing
In collaboration with global technology partners like Avaya, Cisco, HP, Juniper, Microsoft, Netapp and Polycom among others, Black Box delivers domain – focused, flexible and customized technology solutions and seamless services to accelerate our customer’s business. Black Box Networks is an Essar Enterprise.
Job description:
Primary Roles & Responsibilities:
- Install, configure and troubleshoot Cisco Unified Communications products including Unified Communications Manager, Unity and Unity Connection, Presence, Contact Center Express, Cisco Webex and Cisco Webex Contact Center.
- Install and configure voice gateways as part of the Collaboration solutions
- Install and configure LAN switches and networking components
- Establish QOS policies
- Install and configure SIP border solutions (CUBE and other SBC’s)
- Strong understanding of security and privacy controls for voice systems and the ability to design and configure according to the current standards.
- Troubleshoot integrated technology issues and maintain an accurate issues list.
- Provide systems administration training to clients
- Learn to understand the customer environment (technical and political) and when to escalate.
- Work with Account Managers to identify new opportunities (cross selling and up selling while on projects)
- Participate in the modification and continual improvement of the both the professional services project documentation and the project implementation processes
- Assist support technicians in troubleshooting client installation
- Continuously develop and enhance knowledge, skills and abilities through various learning channels to expand technical and non-technical capabilities. Ensure further expansion of skill-set in the products & services that Black Box supports.
- Actively and consistently recommend and support all efforts to improve, simplify, automate and enhance day to day service delivery operations and the client experience.
- Foster and contribute toward collaborative working relationships within NACS operations and across all levels and departments of the organization to execute service desk functions and company priorities.
- Perform other duties as assigned
Education / Experience Requirements
- CCNP Voice/Collaboration or equivalent experience. (CCIE Voice/Collaboration strongly preferred)
- Bachelors degree and/or equivalent work/military experience (5+ years).
- This position requires Senior level experience with implementation, configuration, and troubleshooting in the following applications: Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC), Cisco IM and Presence (Jabber), Unified Contact Center Express (UCCX), Cisco Emergency Responder (CER), Expressway/Collaboration Edge as well as Cisco Cloud Collaboration portfolio.
- Experience designing collaboration solutions given client requirements and goals
- Strong understanding of TCP/IP and ability to install and troubleshoot LANs and WANs
- Strong understanding of cloud and virtualization technologies
- Automation, orchestration and/or development experience a plus
- Ability to manage and coordinate multiple projects
- Excellent communications and documentation skills
if interested, please do share below details along with your profile to
Solution Architect-Collaboration
Posted 3 days ago
Job Viewed
Job Description
Location-Mumbai
Exp-7 + years
Job overview:
Executive – Voice is responsible for consulting, analysis, and implementation support for Collaboration Project. Handle multiple projects, can manage team of engineers. An individual implement & guide engineers during projects.
Primary Responsibilities and Activities:
He/She should have worked in Tele presence & Video Conferencing Technologies and solutions
Responsible for designing of IPT solutions from pre sales & post sales perspective.
Need to Handle escalations from Voice implementation Team.
Designing Bill of Material for IPT based on the requirement of the customer
Preparing Low Level & High Level Document for the implementations
Implementation of Cisco Unified Communication Manager 8.5 Cluster on UCS Server
Implementation of Cisco Unity Connection 8.5 on UCS Server
Implementation of Cisco Unified Communication Manager 7.1
Integration of Cisco IP contact Center Express with CUCM.
Implementation of Cisco Unified Communication Manager Express
Implementation of Cisco Unity Express
Implementation of Voice Gateways
Configuration of 6900, 7900, 9900 Series IP Phones
Implementation of Tandberg and Polycom Video Endpoints
Implemented Cisco Routers and Switches
Preferred knowledge and skill set:
WAN and LAN, QoS
Excellent client management/resolution, problem solving, debugging/troubleshooting skills
Excellent oral, written & presentation communications skills
CCVP / CCIE – or Higher Cisco Certification or any other CISCO certification would be an advantage
Required Expertise on following Technology
Cisco call manager (current and past versions)
Collaboration Platform Administrator
Posted today
Job Viewed
Job Description
SharePoint (On-Prem and Online) Administration
Location: Hyderabad
Experience: 8-15 years
Immediate Joiners.
Kindly share resume to with Sub of "SharePoint" along with notice period.
The Collaboration Lead is responsible for managing and optimizing enterprise collaboration platforms, including Microsoft SharePoint (On-Prem & Online), Microsoft Teams, and associated governance and lifecycle tools such as Teams Manager, ShareGate, and HYCU.
This role will oversee configuration, governance, and lifecycle management to ensure secure, compliant, and efficient collaboration across digital and physical environments. The ideal candidate will have a deep understanding of Microsoft 365 ecosystem administration, governance frameworks, and collaboration technology planning.
Responsibilities
1. SharePoint (On-Prem and Online) Administration
- Oversee configuration and lifecycle management of SharePoint communication, team, and hub sites.
- Define and enforce governance and permissions models aligned with organizational policies.
- Support site creation, archival, and retirement processes with proper documentation.
- Ensure configuration-only management;
customizations require Client approval. - Manage content lifecycle and compliance policies in accordance with IT governance standards.
2. Microsoft Teams Administration
- Manage the configuration and lifecycle of Teams, channels, templates, and policies aligned with Microsoft best practices.
- Oversee integration with Microsoft 365 services such as Planner, OneNote, Stream, and SharePoint.
- Define and enforce standards for team creation, naming conventions, and archival processes.
- Administer compliance, retention, and data loss prevention (DLP) configurations.
- Maintain and monitor HYCU backup and restore processes for Teams data.
3. Teams Manager
- Configure and manage Teams Manager provisioning workflows and templates.
- Enforce naming conventions, lifecycle policies, and approval workflows.
- Integrate Teams Manager with Active Directory and Microsoft Teams for automation and compliance.
4. ShareGate Administration
- Utilize ShareGate for migration, governance, and reporting activities across SharePoint and Teams.
- Plan and execute migrations, clean-ups, and restructuring efforts.
- Generate and analyze reports for usage analytics, orphaned sites, and permissions audits.
- Ensure governance reporting is aligned with compliance and audit requirements.
5. HYCU Backup & Recovery
- Manage HYCU for backup and recovery of Outlook, SharePoint, and Teams data.
- Perform regular backup testing and validation to ensure data integrity.
- Generate periodic reports on backup usage, success rates, and compliance posture.
- Ensure all backup and retention processes adhere to Client policies and data protection standards.
6. Collaboration Spaces (Physical & Virtual)
- Oversee planning and support for collaboration spaces, including AV systems, conference tools, and booking systems.
- Coordinate with Facilities and IT for equipment lifecycle planning, refresh cycles, and budgeting.
- Ensure seamless integration of physical collaboration technologies with Microsoft 365 services.
- Maintain asset inventory and refresh timelines for all collaboration hardware.
7. Platform Governance & Standards
- Develop and maintain governance policies for creation, usage, and lifecycle of Teams and SharePoint sites.
- Ensure all configurations adhere strictly to organizational and Microsoft best practices.
- Implement automation for lifecycle and governance enforcement where applicable.
- Review and document all customizations, extensions, and configuration changes for audit readiness.
8. Upgrades & Release Management
- Manage tool upgrades (Teams, SharePoint, ShareGate, Teams Manager, HYCU) in line with vendor release cycles.
- Perform pre-upgrade testing and post-upgrade validation in non-production environments.
- Ensure zero downtime during production upgrades.
- Communicate planned changes, timelines, and impacts to stakeholders and end users.
9. License & Usage Management
- Oversee license management for M365, Teams Manager, ShareGate, and collaboration technologies.
- Monitor active and inactive users to optimize license utilization.
- Track usage and adoption metrics (e.G., active Teams, SharePoint site usage, meeting utilization).
- Recommend license adjustments and cost optimizations based on usage analytics.
10. Budget Forecasting for Collaboration Spaces
- Lead annual and quarterly budget forecasting for collaboration technology hardware and software.
- Plan for equipment refresh cycles, AV upgrades, and new installations.
- Collaborate with Finance, Facilities, and IT to align capital and operational budgets.
- Maintain asset inventories, refresh timelines, and vendor contracts for collaboration spaces.
Qualifications we seek in you!
Minimum Qualifications
- Experience in Digital Workplace / Collaboration / IT Infrastructure roles.
- Strong technical expertise in Microsoft 365 administration (Teams, SharePoint Online, OneDrive).
- Experience with SharePoint On-Prem (2016/2019) and hybrid environments.
- Hands-on experience with Teams Manager, ShareGate, and HYCU backup platforms.
- Proven experience in governance, lifecycle management, and compliance administration.
- Knowledge of Active Directory, Azure AD, Exchange Online, and Power Platform integrations.
- Familiarity with AV conferencing technologies and room system integration with M365.
- Strong analytical, troubleshooting, and documentation skills.
- Excellent communication and stakeholder management abilities.
Preferred Qualifications/ Skills
- Microsoft 365 Certified: Teams Administrator Associate or SharePoint Administrator Associate.
- ITIL Foundation certification (for process and governance alignment).
- Experience managing enterprise-scale collaboration environments.
- Familiarity with automation scripting (PowerShell, Graph API).
- Exposure to governance and compliance frameworks (e.G., ISO 27001, SOC2).
- Strong leadership and collaboration skills.
- Ability to coordinate cross-functional teams (IT, Security, Facilities, Finance).
- High accountability, attention to detail, and focus on service excellence.
- Proactive mindset for identifying process improvements and automation opportunities.
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Cisco Collaboration Engineer
Posted today
Job Viewed
Job Description
We have openings for Sr Cisco Collaboration Engineer professionals at Bangalore location.
Total Experience: 6+ yrs
Role: Cisco Collaboration Engineer
Work Location: Bangalore (Manyata Tech park)
Mode of Work: 5 Days Working from Office
Salary: Case to case basis
Company Profile:
Black Box is a Global Solution Integrator delivering technology solutions in Unified Communications, Network Infrastructure, Data Centre /Virtualization & Enterprise Applications and Cyber Security . Our mission is to accelerate our customers’ business by valuing relationships with our team members, clients and stakeholders. By continuously growing our knowledge, we remain relevant in the market and are in a superior position to help customers design, deploy and manage their IT infrastructure. Through our values, such as innovation, ownership, transparency, respect and open-mindedness, we deliver high-value products and services through our global presence and 4,000+ team members in 30 countries and growing
In collaboration with global technology partners like Avaya, Cisco, HP, Juniper, Microsoft, Netapp and Polycom among others, Black Box delivers domain – focused, flexible and customized technology solutions and seamless services to accelerate our customer’s business. Black Box Networks is an Essar Enterprise.
Job description :
Primary Roles & Responsibilities:
- Install, configure and troubleshoot Cisco Unified Communications products including Unified Communications Manager, Unity and Unity Connection, Presence, Contact Center Express, Cisco Webex and Cisco Webex Contact Center.
- Install and configure voice gateways as part of the Collaboration solutions
- Install and configure LAN switches and networking components
- Establish QOS policies
- Install and configure SIP border solutions (CUBE and other SBC’s)
- Strong understanding of security and privacy controls for voice systems and the ability to design and configure according to the current standards.
- Troubleshoot integrated technology issues and maintain an accurate issues list.
- Provide systems administration training to clients
- Learn to understand the customer environment (technical and political) and when to escalate.
- Work with Account Managers to identify new opportunities (cross selling and up selling while on projects)
- Participate in the modification and continual improvement of the both the professional services project documentation and the project implementation processes
- Assist support technicians in troubleshooting client installation
- Continuously develop and enhance knowledge, skills and abilities through various learning channels to expand technical and non-technical capabilities. Ensure further expansion of skill-set in the products & services that Black Box supports.
- Actively and consistently recommend and support all efforts to improve, simplify, automate and enhance day to day service delivery operations and the client experience.
- Foster and contribute toward collaborative working relationships within NACS operations and across all levels and departments of the organization to execute service desk functions and company priorities.
- Perform other duties as assigned
Education / Experience Requirements
- CCNP Voice/Collaboration or equivalent experience. (CCIE Voice/Collaboration strongly preferred)
- Bachelors degree and/or equivalent work/military experience (5+ years).
- This position requires Senior level experience with implementation, configuration, and troubleshooting in the following applications: Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC), Cisco IM and Presence (Jabber), Unified Contact Center Express (UCCX), Cisco Emergency Responder (CER), Expressway/Collaboration Edge as well as Cisco Cloud Collaboration portfolio.
- Experience designing collaboration solutions given client requirements and goals
- Strong understanding of TCP/IP and ability to install and troubleshoot LANs and WANs
- Strong understanding of cloud and virtualization technologies
- Automation, orchestration and/or development experience a plus
- Ability to manage and coordinate multiple projects
- Excellent communications and documentation skills
if interested, please do share below details along with your profile to
Cisco Collaboration Engineer
Posted 5 days ago
Job Viewed
Job Description
We have openings for Sr Cisco Collaboration Engineer professionals at Bangalore location.
Total Experience: 6+ yrs
Role: Cisco Collaboration Engineer
Work Location: Bangalore (Manyata Tech park)
Mode of Work: 5 Days Working from Office
Salary: Case to case basis
Company Profile:
Black Box is a Global Solution Integrator delivering technology solutions in Unified Communications, Network Infrastructure, Data Centre /Virtualization & Enterprise Applications and Cyber Security . Our mission is to accelerate our customers’ business by valuing relationships with our team members, clients and stakeholders. By continuously growing our knowledge, we remain relevant in the market and are in a superior position to help customers design, deploy and manage their IT infrastructure. Through our values, such as innovation, ownership, transparency, respect and open-mindedness, we deliver high-value products and services through our global presence and 4,000+ team members in 30 countries and growing
In collaboration with global technology partners like Avaya, Cisco, HP, Juniper, Microsoft, Netapp and Polycom among others, Black Box delivers domain – focused, flexible and customized technology solutions and seamless services to accelerate our customer’s business. Black Box Networks is an Essar Enterprise.
Job description :
Primary Roles & Responsibilities:
- Install, configure and troubleshoot Cisco Unified Communications products including Unified Communications Manager, Unity and Unity Connection, Presence, Contact Center Express, Cisco Webex and Cisco Webex Contact Center.
- Install and configure voice gateways as part of the Collaboration solutions
- Install and configure LAN switches and networking components
- Establish QOS policies
- Install and configure SIP border solutions (CUBE and other SBC’s)
- Strong understanding of security and privacy controls for voice systems and the ability to design and configure according to the current standards.
- Troubleshoot integrated technology issues and maintain an accurate issues list.
- Provide systems administration training to clients
- Learn to understand the customer environment (technical and political) and when to escalate.
- Work with Account Managers to identify new opportunities (cross selling and up selling while on projects)
- Participate in the modification and continual improvement of the both the professional services project documentation and the project implementation processes
- Assist support technicians in troubleshooting client installation
- Continuously develop and enhance knowledge, skills and abilities through various learning channels to expand technical and non-technical capabilities. Ensure further expansion of skill-set in the products & services that Black Box supports.
- Actively and consistently recommend and support all efforts to improve, simplify, automate and enhance day to day service delivery operations and the client experience.
- Foster and contribute toward collaborative working relationships within NACS operations and across all levels and departments of the organization to execute service desk functions and company priorities.
- Perform other duties as assigned
Education / Experience Requirements
- CCNP Voice/Collaboration or equivalent experience. (CCIE Voice/Collaboration strongly preferred)
- Bachelors degree and/or equivalent work/military experience (5+ years).
- This position requires Senior level experience with implementation, configuration, and troubleshooting in the following applications: Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC), Cisco IM and Presence (Jabber), Unified Contact Center Express (UCCX), Cisco Emergency Responder (CER), Expressway/Collaboration Edge as well as Cisco Cloud Collaboration portfolio.
- Experience designing collaboration solutions given client requirements and goals
- Strong understanding of TCP/IP and ability to install and troubleshoot LANs and WANs
- Strong understanding of cloud and virtualization technologies
- Automation, orchestration and/or development experience a plus
- Ability to manage and coordinate multiple projects
- Excellent communications and documentation skills
if interested, please do share below details along with your profile to
Solution Architect-Collaboration
Posted 13 days ago
Job Viewed
Job Description
JD- Solution Architect- Collaboration
Location-Mumbai
Exp-7 + years
Job overview:
Executive – Voice is responsible for consulting, analysis, and implementation support for Collaboration Project. Handle multiple projects, can manage team of engineers. An individual implement & guide engineers during projects.
Primary Responsibilities and Activities:
- He/She should have worked in Tele presence & Video Conferencing Technologies and solutions
- Responsible for designing of IPT solutions from pre sales & post sales perspective.
- Need to Handle escalations from Voice implementation Team.
- Designing Bill of Material for IPT based on the requirement of the customer
- Preparing Low Level & High Level Document for the implementations
- Implementation of Cisco Unified Communication Manager 8.5 Cluster on UCS Server
- Implementation of Cisco Unity Connection 8.5 on UCS Server
- Implementation of Cisco Unified Communication Manager 7.1
- Integration of Cisco IP contact Center Express with CUCM.
- Implementation of Cisco Unified Communication Manager Express
- Implementation of Cisco Unity Express
- Implementation of Voice Gateways
- Configuration of 6900, 7900, 9900 Series IP Phones
- Implementation of Tandberg and Polycom Video Endpoints
- Implemented Cisco Routers and Switches
Preferred knowledge and skill set:
- WAN and LAN, QoS
- Excellent client management/resolution, problem solving, debugging/troubleshooting skills
- Excellent oral, written & presentation communications skills
- CCVP / CCIE – or Higher Cisco Certification or any other CISCO certification would be an advantage
- Required Expertise on following Technology
- Cisco call manager (current and past versions)