16 Team Leader jobs in Nagpur

At Birdeye, we empower businesses to attract, engage, and retain customers by listening to feedback and turning it into growth opportunities. To take this mission further, we're looking for a Business Insights Leader who will build the future of data-driven decision-making across our global Marketing and Sales organization.

This is a high-impact, high-visibility role where you will own analytics, forecasting, and advanced modeling to optimize revenue growth, marketing efficiency, and pipeline strategy. You will work closely with our global leadership team, aligning to US working hours, and play a pivotal role in shaping how Birdeye grows worldwide.

What You'll Do

Data Strategy & Architecture

• Define and implement a global analytics ecosystem (data ingestion → warehousing → modeling → visualization → governance).
• Partner with engineering to enhance data pipelines and marts in Snowflake/SQL.
• Establish data governance standards for accuracy and consistency across reports.

Marketing Funnel & Revenue Insights

• Own end-to-end funnel reporting: lead gen, pipeline velocity, CAC, ROAS, conversion rates, and payback periods.
• Identify inefficiencies in the funnel and design data-backed solutions with Marketing & Sales leadership.
• Continuously measure campaign ROI, connecting top-of-funnel spend to bottom-line revenue.

Forecasting & Predictive Modeling

• Lead global forecasting processes, ensuring accuracy in pipeline and revenue projections.
• Build ML/statistical models to predict ROI, pipeline creation, and campaign outcomes.
• Run scenario simulations to guide marketing spend allocation and growth vs. efficiency trade-offs.

Applied AI/ML & Advanced Analytics

• Apply ML/AI frameworks to optimize lead scoring, churn prediction, and customer lifetime value (LTV).
• Automate insights delivery using Python, SQL, and AI APIs (OpenAI, Google Gemini, etc.).
• Explore advanced use cases: attribution modeling, sentiment analysis, hyper-personalization.

Business Partnering & Leadership

• Act as the analytical partner to global Marketing & Sales leadership.
• Present insights in executive-ready, narrative-driven formats.
• Collaborate cross-functionally with Finance, Product, and Customer Success to create a holistic growth view.

Visualization & Self-Serve Analytics

• Lead the design of real-time executive dashboards (Tableau, Power BI).
• Build scalable, reusable BI assets and empower teams with self-serve analytics.
• Partner with BI engineering to ensure dashboard optimization and performance.

Ad-Hoc & Strategic Analytics

• Conduct deep-dive analyses on campaign effectiveness, regional pipeline trends, and sales productivity.
• Deliver rapid-turnaround insights to support C-suite decisions.
• Create benchmarking frameworks against SaaS industry best practices.

What Will You Bring:

Technical Skills

• 8+ years in Business Insights, Marketing Analytics, GTM Analytics, or Marketing Operations.
• Advanced proficiency in:
• SQL & Python for data manipulation, automation, and modeling.
• BI & Visualization Tools: Tableau, Power BI (Sigma BI a plus).
• CRM Platforms: Salesforce (campaign analytics, pipeline management).
• Familiarity with MarTech stacks, attribution tools, and marketing automation platforms.
• Experience applying ML/AI for marketing, including lead scoring, churn modeling, and campaign ROI prediction.
• Ability to integrate and analyze large-scale, multi-source datasets across Sales, Marketing, Finance, and Product systems.

Business Acumen

• Strong understanding of SaaS GTM models, marketing funnels, CAC/LTV frameworks, and revenue attribution.
• Experience designing and measuring ROI, CAC payback, and LTV models.
• Familiarity with working in US-based multinational SaaS or B2B organizations preferred.

Leadership & Influence

• Ability to translate complex data into strategic, executive-ready narratives.
• Proven track record of cross-functional stakeholder management across geographies and cultures.
• Experience influencing decision-making at both operational and strategic levels.

Personal Attributes

• Results-oriented, detail-driven, and highly analytical.
• Thrives in fast-paced, high-growth environments with shifting priorities.
• Self-motivated problem-solver with a bias toward action and automation.
• Excellent verbal and written communication skills, with a talent for storytelling with data.

Key Responsibilities

• Drive new client acquisition through field sales.
• Manage sales operations across assigned territory.
• Lead business growth through channel sales & direct client handling.
• Build strong customer relationships to ensure repeat business.
• Achieve monthly revenue and sales growth targets.
• Identify local business opportunities in Nagpur and surrounding areas.

Requirements

• Graduate with 1–3 years of sales/marketing experience (BFSI preferred).
• Strong communication and negotiation skills.
• Local candidates preferred.

Kevisha Lathiya |

Job Types: Full-time, Permanent

Pay: ₹275, ₹400,000.00 per year

Work Location: In person

Key to success in this role is leading and motivating a team of Business Development Executives. Strong leadership with sales experience, excellent coaching skills, and the ability to drive team performance are essential requirements.

Responsibilities include:

• Team Leadership & Management: Recruit, train and onboard new Business Development Executives, provide ongoing coaching and performance feedback to the team, conduct regular one-on-one meetings and team meetings to review progress and challenges, set clear performance goals for each team member and the team, monitor individual and team performance against targets.
• Strategy & Planning: Develop strategies to achieve business development targets, collaborate with senior management to refine sales processes, analyze sales data to make informed decisions.
• Sales & Business Development: Support BDEs in their sales efforts, maintain a deep understanding of products/services, potentially manage key accounts or strategic partnerships.
• Reporting & Communication: Prepare and present reports on team performance, foster effective communication within the team.

Qualifications include:

• Bachelor's degree in Business, Marketing or a related field.
• Minimum 8 years of experience in business development or sales.
• Proven track record of meeting sales targets.
• Strong understanding of sales methodologies and CRM software.
• Excellent leadership, communication and interpersonal skills.

Business Intelligence experts shape the future of data-driven decision-making across global organizations. We seek a visionary leader to own analytics, forecasting, and modeling, optimizing revenue growth and pipeline strategy.

This is a high-impact role where you will work closely with our leadership team and play a pivotal role in shaping how we grow worldwide.

• Define a global analytics ecosystem, from data ingestion to visualization and governance.
• Partner with engineering teams to enhance data pipelines and marts in Snowflake/SQL.
• Establish data governance standards for accuracy and consistency.

• Owning end-to-end funnel reporting: lead generation, pipeline velocity, conversion rates, and payback periods.
• Identify inefficiencies in the funnel and design solutions with Marketing & Sales leadership.
• Measure campaign ROI and connect top-of-funnel spend to bottom-line revenue.

• Lead global forecasting processes, ensuring accuracy in pipeline and revenue projections.
• Build ML/statistical models to predict ROI, pipeline creation, and campaign outcomes.
• Run scenario simulations to guide marketing spend allocation and growth vs. efficiency trade-offs.

• Apply ML/AI frameworks to optimize lead scoring and customer lifetime value.
• Automate insights delivery using Python, SQL, and AI APIs.
• Explore advanced use cases: attribution modeling and sentiment analysis.

• Act as the analytical partner to global Marketing & Sales leadership.
• Present insights in executive-ready formats.
• Collaborate cross-functionally with Finance and Customer Success to create a holistic growth view.

• Lead the design of real-time executive dashboards.
• Build scalable BI assets and empower teams with self-serve analytics.
• Partner with BI engineering to ensure dashboard optimization.

• Conduct deep-dive analyses on campaign effectiveness and regional pipeline trends.
• Deliver rapid-turnaround insights to support C-suite decisions.
• Create benchmarking frameworks against industry best practices.

A successful candidate will have 8+ years of experience in Business Intelligence or Marketing Analytics, with advanced proficiency in SQL, Python, and BI tools like Tableau and Power BI.

Job Title: Team Leader – Voice Process (International BPO)

Location: Anywhere in India

Job Type: Full-Time

Role Summary:

The Team Leader – Voice Process is responsible for managing a team of customer service representatives handling inbound and outbound voice calls. The role demands strong leadership, performance management, and customer service skills to ensure high-quality service delivery and team efficiency.

Key Responsibilities:

Team Management & Supervision

Oversee daily operations of the voice process team.

Monitor attendance, adherence, and productivity.

Conduct daily briefings and team meetings.

Performance & Quality Monitoring

Track KPIs and SLAs to ensure targets are met.

Provide coaching and feedback to improve agent performance.

Handle escalations and ensure resolution with customer satisfaction.

Training & Development

Facilitate onboarding and ongoing training for team members.

Identify skill gaps and organize refresher sessions.

Process Improvement

Recommend and implement process enhancements.

Share best practices across teams to improve efficiency.

Reporting & Communication

Prepare performance reports and present to management.

Communicate updates, policies, and changes effectively.

Employee Engagement

Foster a positive work environment.

Motivate team through recognition and incentives.

Required Skills & Qualifications:

Bachelor’s degree (preferred).

5–12 years of BPO experience, with at least 3 years in a team lead role.

Strong verbal and written communication skills.

Proficiency in CRM tools, dialers, and MS Office.

Ability to coach, mentor, and lead a diverse team.

Analytical and problem-solving mindset.

Willingness to work flexible shifts (including US/UK hours).

Preferred Attributes:

Experience with international voice processes.

Knowledge of customer service metrics and call center operations.

High emotional intelligence and conflict resolution skills.

Job Title: Team Leader – Voice Process (International BPO)

Location: Anywhere in India

Job Type: Full-Time

Role Summary:

The Team Leader – Voice Process is responsible for managing a team of customer service representatives handling inbound and outbound voice calls. The role demands strong leadership, performance management, and customer service skills to ensure high-quality service delivery and team efficiency.

Key Responsibilities:

Team Management & Supervision

Oversee daily operations of the voice process team.

Monitor attendance, adherence, and productivity.

Conduct daily briefings and team meetings.

Performance & Quality Monitoring

Track KPIs and SLAs to ensure targets are met.

Provide coaching and feedback to improve agent performance.

Handle escalations and ensure resolution with customer satisfaction.

Training & Development

Facilitate onboarding and ongoing training for team members.

Identify skill gaps and organize refresher sessions.

Process Improvement

Recommend and implement process enhancements.

Share best practices across teams to improve efficiency.

Reporting & Communication

Prepare performance reports and present to management.

Communicate updates, policies, and changes effectively.

Employee Engagement

Foster a positive work environment.

Motivate team through recognition and incentives.

Required Skills & Qualifications:

Bachelor’s degree (preferred).

5–12 years of BPO experience, with at least 3 years in a team lead role.

Strong verbal and written communication skills.

Proficiency in CRM tools, dialers, and MS Office.

Ability to coach, mentor, and lead a diverse team.

Analytical and problem-solving mindset.

Willingness to work flexible shifts (including US/UK hours).

Preferred Attributes:

Experience with international voice processes.

Knowledge of customer service metrics and call center operations.

High emotional intelligence and conflict resolution skills.

Location: Mumbai / Pune / Remote

Experience: 15+ Years

Function: Digital Marketing Solutioning & Presales

About eClerx

eClerx is a leading provider of business process management, data-driven solutions, and digital transformation services for global Fortune 500 clients. We combine deep domain expertise with cutting-edge technology to deliver impactful, scalable solutions.

Role Overview

We are seeking a seasoned Digital Marketing & Martech Solutioning Leader to spearhead our Digital Marketing Solutioning vertical for Presales . The individual will play a critical role in conceptualizing, designing, and presenting end-to-end digital marketing and martech solutions to global clients. This is a senior client-facing role that requires a strong blend of marketing technology expertise, solution design, presales consulting, and stakeholder management skills.

Key Responsibilities

• Lead the solutioning and presales function for Digital Marketing and Martech engagements across global clients.
• Understand client business objectives and translate them into scalable, innovative, and ROI-driven digital marketing solutions.
• Build solution frameworks across areas like:
• Customer Data Platforms (CDP), Marketing Automation, Campaign Management
• Personalization, Journey Orchestration, CRM & Loyalty, Digital Analytics
• SEO, SEM, Social Media, Content Marketing, Performance Marketing.
• Partner with sales and account teams to create compelling RFP/RFI responses, proposals, and solution presentations.
• Engage with senior client stakeholders (CMOs, Digital Heads, CIOs) to position eClerx’s digital marketing and martech capabilities.
• Collaborate with cross-functional teams (delivery, product, technology, analytics) to design comprehensive GTM solutions.
• Stay ahead of industry trends in digital marketing, AI/ML in Martech, personalization, and data-driven marketing.
• Develop thought leadership content and represent eClerx in industry forums, events, and client discussions.

Required Skills & Experience

• 15+ years of experience in Digital Marketing, Martech, or Marketing Consulting, with at least 5+ years in solutioning/presales.
• Strong knowledge of leading Martech platforms (Adobe, Salesforce, Oracle, Google Marketing Platform, HubSpot, etc.).
• Proven expertise in solutioning complex digital marketing ecosystems for large global enterprises.
• Deep understanding of customer journey mapping, omnichannel engagement, personalization strategies, and campaign management.
• Exceptional communication, storytelling, and presentation skills to influence senior stakeholders.
• Experience in pre-sales consulting, deal solutioning, RFP/RFI response management, and client workshops.
• Strong business acumen, consultative mindset, and ability to balance strategy with execution feasibility.
• Global exposure and prior client-facing experience across BFSI, Retail, CPG, Technology, or Telecom verticals preferred.

At Birdeye , we empower businesses to attract, engage, and retain customers by listening to feedback and turning it into growth opportunities. To take this mission further, we’re looking for a Business Insights Leader who will build the future of data-driven decision-making across our global Marketing and Sales organization.

This is a high-impact, high-visibility role where you will own analytics, forecasting, and advanced modeling to optimize revenue growth, marketing efficiency, and pipeline strategy. You will work closely with our global leadership team, aligning to US working hours , and play a pivotal role in shaping how Birdeye grows worldwide.

What You’ll Do

Data Strategy & Architecture

• Define and implement a global analytics ecosystem (data ingestion → warehousing → modeling → visualization → governance).
• Partner with engineering to enhance data pipelines and marts in Snowflake/SQL .
• Establish data governance standards for accuracy and consistency across reports.

Marketing Funnel & Revenue Insights

• Own end-to-end funnel reporting: lead gen, pipeline velocity, CAC, ROAS, conversion rates, and payback periods.
• Identify inefficiencies in the funnel and design data-backed solutions with Marketing & Sales leadership.
• Continuously measure campaign ROI, connecting top-of-funnel spend to bottom-line revenue.

Forecasting & Predictive Modeling

• Lead global forecasting processes, ensuring accuracy in pipeline and revenue projections.
• Build ML/statistical models to predict ROI, pipeline creation, and campaign outcomes.
• Run scenario simulations to guide marketing spend allocation and growth vs. efficiency trade-offs.

Applied AI/ML & Advanced Analytics

• Apply ML/AI frameworks to optimize lead scoring, churn prediction, and customer lifetime value (LTV).
• Automate insights delivery using Python, SQL, and AI APIs (OpenAI, Google Gemini, etc.) .
• Explore advanced use cases: attribution modeling, sentiment analysis, hyper-personalization.

Business Partnering & Leadership

• Act as the analytical partner to global Marketing & Sales leadership.
• Present insights in executive-ready, narrative-driven formats.
• Collaborate cross-functionally with Finance, Product, and Customer Success to create a holistic growth view.

Visualization & Self-Serve Analytics

• Lead the design of real-time executive dashboards (Tableau, Power BI ).
• Build scalable, reusable BI assets and empower teams with self-serve analytics.
• Partner with BI engineering to ensure dashboard optimization and performance.

Ad-Hoc & Strategic Analytics

• Conduct deep-dive analyses on campaign effectiveness, regional pipeline trends, and sales productivity.
• Deliver rapid-turnaround insights to support C-suite decisions.
• Create benchmarking frameworks against SaaS industry best practices.

What Will You Bring:

Technical Skills

• 8+ years in Business Insights, Marketing Analytics, GTM Analytics, or Marketing Operations .
• Advanced proficiency in:
• SQL & Python for data manipulation, automation, and modeling.
• BI & Visualization Tools: Tableau, Power BI (Sigma BI a plus).
• CRM Platforms: Salesforce (campaign analytics, pipeline management).
• Familiarity with MarTech stacks, attribution tools, and marketing automation platforms .
• Experience applying ML/AI for marketing , including lead scoring, churn modeling, and campaign ROI prediction.
• Ability to integrate and analyze large-scale, multi-source datasets across Sales, Marketing, Finance, and Product systems.

Business Acumen

• Strong understanding of SaaS GTM models, marketing funnels, CAC/LTV frameworks, and revenue attribution .
• Experience designing and measuring ROI, CAC payback, and LTV models .
• Familiarity with working in US-based multinational SaaS or B2B organizations preferred.

Leadership & Influence

• Ability to translate complex data into strategic, executive-ready narratives .
• Proven track record of cross-functional stakeholder management across geographies and cultures.
• Experience influencing decision-making at both operational and strategic levels .

Personal Attributes

• Results-oriented, detail-driven, and highly analytical.
• Thrives in fast-paced, high-growth environments with shifting priorities.
• Self-motivated problem-solver with a bias toward action and automation .
• Excellent verbal and written communication skills, with a talent for storytelling with data .

A leading capacity-building organisation in the non-profit sector is seeking a Senior Leader to guide its next phase of growth and impact.

The organization is looking for a passionate, dynamic and collaborative leader with over 15 years of total experience, including at least 5 years in the social sector. The ideal individual must have independent leadership experience, demonstrated ability to lead teams, manage senior stakeholders, and have an inspiring persona. Experience in business development and program management is required. The right candidate will bring a balance of visionary thinking, sectoral expertise, and executional rigour. Prior consulting experience - whether in the corporate or development sector, will be considered an advantage.