4 Team Leader jobs in Nagpur

Job Title: Team Leader – Voice Process (International BPO)

Location: Anywhere in India

Job Type: Full-Time

Role Summary:

The Team Leader – Voice Process is responsible for managing a team of customer service representatives handling inbound and outbound voice calls. The role demands strong leadership, performance management, and customer service skills to ensure high-quality service delivery and team efficiency.

Key Responsibilities:

Team Management & Supervision

Oversee daily operations of the voice process team.

Monitor attendance, adherence, and productivity.

Conduct daily briefings and team meetings.

Performance & Quality Monitoring

Track KPIs and SLAs to ensure targets are met.

Provide coaching and feedback to improve agent performance.

Handle escalations and ensure resolution with customer satisfaction.

Training & Development

Facilitate onboarding and ongoing training for team members.

Identify skill gaps and organize refresher sessions.

Process Improvement

Recommend and implement process enhancements.

Share best practices across teams to improve efficiency.

Reporting & Communication

Prepare performance reports and present to management.

Communicate updates, policies, and changes effectively.

Employee Engagement

Foster a positive work environment.

Motivate team through recognition and incentives.

Required Skills & Qualifications:

Bachelor’s degree (preferred).

5–12 years of BPO experience, with at least 3 years in a team lead role.

Strong verbal and written communication skills.

Proficiency in CRM tools, dialers, and MS Office.

Ability to coach, mentor, and lead a diverse team.

Analytical and problem-solving mindset.

Willingness to work flexible shifts (including US/UK hours).

Preferred Attributes:

Experience with international voice processes.

Knowledge of customer service metrics and call center operations.

High emotional intelligence and conflict resolution skills.

Job Title: Team Leader – Voice Process (International BPO)

Location: Anywhere in India

Job Type: Full-Time

Role Summary:

The Team Leader – Voice Process is responsible for managing a team of customer service representatives handling inbound and outbound voice calls. The role demands strong leadership, performance management, and customer service skills to ensure high-quality service delivery and team efficiency.

Key Responsibilities:

Team Management & Supervision

Oversee daily operations of the voice process team.

Monitor attendance, adherence, and productivity.

Conduct daily briefings and team meetings.

Performance & Quality Monitoring

Track KPIs and SLAs to ensure targets are met.

Provide coaching and feedback to improve agent performance.

Handle escalations and ensure resolution with customer satisfaction.

Training & Development

Facilitate onboarding and ongoing training for team members.

Identify skill gaps and organize refresher sessions.

Process Improvement

Recommend and implement process enhancements.

Share best practices across teams to improve efficiency.

Reporting & Communication

Prepare performance reports and present to management.

Communicate updates, policies, and changes effectively.

Employee Engagement

Foster a positive work environment.

Motivate team through recognition and incentives.

Required Skills & Qualifications:

Bachelor’s degree (preferred).

5–12 years of BPO experience, with at least 3 years in a team lead role.

Strong verbal and written communication skills.

Proficiency in CRM tools, dialers, and MS Office.

Ability to coach, mentor, and lead a diverse team.

Analytical and problem-solving mindset.

Willingness to work flexible shifts (including US/UK hours).

Preferred Attributes:

Experience with international voice processes.

Knowledge of customer service metrics and call center operations.

High emotional intelligence and conflict resolution skills.

Your main responsibilities

Key responsibilities include:

 • Plan and distribute work assignment in the team in charge in accordance with both demand and company procedures.

• Supervise and control the execution of new installation and modernizations works, methods, materials and documentation.

• Develop resource planning including objectives, costs, scheduling, resource and capacity, quality and safety assurance. • Manage customer communication and compliance with Fulfillment Plus process.

• Manage tasks to achieve the objectives on time and within the cost target by strictly enforcing quality, safety, and customer satisfaction throughout the entire duration of the works. 

What you bring

For the Supervisor position, Schindler seeks people with:

Expertise Desired experience in elevator and escalator industry for overall 10 years and preferably 3 years in leading teams and installation.

Knowledge and Skills Desired E&E product knowledge, safety procedures knowledge, organization and planning skills, people management skills, customer oriented behavior, Schindler Leadership Framework behaviors required.

Education Bachelor’s degree in Technical, Mechanical, Electrical or Electronics Engineering. MBA (preferred) 

What’s in it for you?

We Elevate… Your Career

Become part of our team, help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow.

Are you ready to embark on a new journey? Join #TeamSchindler! Discover more on our .