8,910 Team Management jobs in India
Management Trainee-Contract Management
Posted today
Job Viewed
Job Description
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Management Trainee, Contract Management
In this role, Analyst will be responsible for Pricing operations/ Research and Rebates. Ensure the timely and accurate set up of agreements on the systems, accurate rebate calculation and timely payout, response to queries, emails, ensure that there is internal and external stakeholder management, operational metrics are followed and reported. Ensuring compliance to customer agreements for on-invoice price, pricing overrides. Develop system and departmental subject matter expertise. Uses critical thinking, data analysis, research and contract compliance knowledge to provide exceptional customer service and operational excellence.
Responsibilities
• Load and maintain Supplier Agreements/ Rebates and perform research in ERP.
• Add/Change/Delete (ACD) Load Distribution Agreements
• ACD Tier Alignment
• ACD Load Products
• Calculate Rebates manually using MS excel formulas
• Variance trend analysis and seek alignment with business on comments
• Work exception reports on a daily basis and utilize reporting to identify possible quality issues.
• Proactively work with suppliers to ensure compliance with agreements, specifically the timeliness and completeness of information. Responsible for the escalation of compliance issues.
• Ensure that service level expectations are met or exceeded.
• Utilize systems and software to perform complex research assignments.
Qualifications we seek in you!
Minimum Qualifications
• Any Graduate, commerce preferred
• Ability to work on multiple ERP, masterdata and workflow solutions
• Strong English language skills (verbal and written)
Preferred Qualifications/ Skills
• Relevant years related business experience in Financial Services, OTC, Accounting, Financial, or Wholesale Drug industry.
• Uses critical thinking, data analysis, research and contract compliance knowledge to provide exceptional customer service and operational excellence.
• Knowledge of SAP and advanced excel would be an added advantage.
Incident Management - Service Management
Posted today
Job Viewed
Job Description
Technical Support EngineerJob Description: Python and Shell Scripting Support SpecialistPosition: Python and Shell Scripting Support Specialist Location: We are seeking a talented Python and Shell Scripting Support Specialist to join our team. The ideal candidate will possess strong general computer skills, proficiency in scripting languages such as Python and Shell, and experience with Jira.Requirements:1.Bachelor's degree in Computer Science, Information Technology, or related field.2.Proficient in Linux/Unix commands and troubleshooting. .3.Strong technical skills in SQL and scripting languages required.4.Detailed knowledge of clinical trial phases and clinical data management flow is desirable.5.Familiarity with the statistical analysis flow and protocol authorization process is desirable. 6.Domain knowledge of metadata components and metadata management is desirable. 7.Familiarity with software development methodologies and best practices.8.Strong problem-solving skills and attention to detail.9.Experience with Jira administration, including user management, workflows, and customizations.10.Excellent communication and interpersonal skills and Ability to work independently and as part ofa team in a fast-paced environment.11.Prior experience in providing technical support or help desk support is a plus.12.Knowledge of other scripting languages and technologies is desirable.
Management Trainee - Order Management
Posted today
Job Viewed
Job Description
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Management Trainee - Order Management!
In this role, the shortlisted candidate will be responsible for delivering services in area of Sales Support and will be handling processes related to Order entry and management, Order fulfillment, Contract management, Master data management, Territory manager support and Reporting and Analysis. The candidate will also be encouraged to perform regular operation as individual contributor in performing above mentioned tasks.
The role requires very close co-ordination with Sales teams, Product teams, Field support team, IT teams, vendors / suppliers, and transporter / freight forwarder to enable revenue maximization for the organization.
We will prefer people with some analytical skills who are able to understand the process and follow the same rigorously.
Responsibilities
• Lead a team working in Sales support area and own a smooth operation.
• Responsible for team outcome (efficiency / critical metric / SLA) and reporting of critical metric / SLA
• Act as subject matter specialist and resolve / support team in achieving the business objectives.
• Own customer / third party relationship and governance to drive surprise free operation and revenue maximization.
• Resolve process issues by co-ordination internally (with partners) and externally with relevant parties.
• Drive governance and relationship with customer and front face any critical issues from customer and perform corrective action and preventive action planning.
• Perform following activities as part of individual contributor role;
a. Booking and validation of Contract Orders in the ERP system and corresponding updating to Contracts in the ERP
b. Building a relation with clients and sales representatives and becoming a point-of-contact for Customer / Sales inquiries
c. Coordinate (phone / emails) with Service technicians, Logistics teams, and Sales to ensure the right delivery, installation, and confirmation to customers for the orders placed
d. Bring together details from customers and sometimes service technicians for accurate invoicing (including CN / DN notes) and ensure to have complete the billing / invoicing timely as per the contractual agreements
• Administration of customer contracts i.e. update contracts, fixed and variable billing computation as per contact terms
• Ensure resolution to customer requests for any queries on Contracts / order status and billing/invoicing corrections
• Follow-up on pending items with Logistics / Supply chain team for order delivery status
• Periodical and ad-hoc Report preparation for internal (sales, Business Controllers, etc.) and external (Customers)
• Archival of the right set of documents for audit and compliance purposes
• Updating ERP regarding Customer Master details, order details, supplies, pricing, etc.
• Capturing information from logistics partners and advising customers regarding availability and deliveries
• Offering resolutions for internal updating requests: credit/ debit notes, reimbursements, rebates, etc.
• Checking and solving potential issues between client purchase orders (PO) and system information;
• Presenting with the warehouse and forwarders and efficiently own the delivery process to ensure return of goods to the final recipient
• Preparing the relevant documents for the orders - Export documents (LoC, etc.), Pro forma invoices, customs documents, etc. and coordinate with internal teams for smooth order delivery
• Daily supervising the assigned orders and exceptions validations
• Accurate categorization of customer issues in the system and corresponding responses on ERP systems for various disputes arising from customers in terms of damaged goods, shipment delayed, etc.
Qualifications we seek in you!
Minimum qualifications
• Graduate
• SAP ERP experience
Preferred qualifications
• Excellent communications skills – both verbal and written. Consistent track record of client handling skills and ability to establish trust with clients.
• In this role the candidate may have to at time work during global hours in order to connect with other teams working in different time zones. There may also be possibilities for any business travels locally or outside the country.
Associate-Experience Management-Resource Management
Posted today
Job Viewed
Job Description
The opportunity
EY Global Delivery Services (EY GDS) is a dynamic and global service delivery network of over 50,000 professionals working across borders, to provide innovative and strategic business solutions to EY member firms and EY clients globally. Experience Management plays a vital role in the firm’s Next Wave strategy and it’s purpose of building a better working world.
We offer a great place to work for every person joining EY. At GDS, you will have the opportunity to develop your professional skills in a truly global environment. You will learn and gain experiences from industry leading WFM professionals and a path breaking leadership team.
We invest in your learning and development. We’ll help you develop the technical and soft skills you need. We support your professional development with a combination of learning, networking, experiences, and coaching. As part of a 300+ member team, supporting 4 unique Service Lines, you will always have opportunities to showcase your skills and contribute to the firm’s strategic initiatives.
Your key responsibilities
As an Experience Management Associate, you will be responsible for managing staffing demands, monitor the demand intake channels, review demand projections, schedule individuals on projects, optimize employee utilization and bench management.
Some of your key responsibilities include:
Skills and attributes for success
Graduates with 0-1 year of relevant workforce management experience. Non-resource management professionals with 1 year of general work experience in any field of work, that display required skillset competencies can also be hired as Associate in resource management team.
To qualify for the role, you must have
Ideally, you’ll also have
Experience on workforce management concepts, resource deployment and scheduling.
What we look for
We are looking for go-getters with a solution oriented and analytical mindset. Someone who is passionate about numbers and has the willingness to learn. The successful candidate will be one who combines computer skills and mathematical ability with a working knowledge of the business and the negotiation skills of a salesman.
What we offer
EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.
EY | Building a better working world
Software Asset Management (Vendor Management)
Posted today
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Job Description
Job Purpose
Job Responsibility
Role Requirements
Client Relationship Management / Account Management
Posted 503 days ago
Job Viewed
Job Description
Log Management
Posted 1 day ago
Job Viewed
Job Description
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
Are you ready to embark on a technical adventure and become a hero to our external and internal users? As Technical Support at Kyndryl, you'll be part of an elite team that provides exceptional technical assistance, enabling our clients to achieve their desired business outcomes.
You'll be a troubleshooter extraordinaire, diagnosing and repairing complex equipment, software, and systems with ease. Nothing will be too challenging for you to solve as you respond to escalated issues, report critical design flaws, reliability and maintenance problems, and bugs.
You'll be the go-to person for our customers who require assistance with highly technical or sophisticated products, as well as for customer installations and training. With your passion for technology, you'll provide world-class support that exceeds customer expectations.
As Technical Support, you'll perform varying degrees of problem determination and resolution of desktop hardware and software issues using your technical expertise and available resources to ensure that our customers' issues are resolved efficiently and effectively. You'll also have the opportunity to perform installs, moves, adds, and changes (IMAC) activities, as well as data backup and restore on certain accounts for clients, ensuring that all related administrative duties are completed within Service Level Agreement objectives.
You will develop a deep understanding of the local and regional infrastructure, as well as key contacts in other competencies, which will enable you to ensure that the proper team is aware of - and taking action on the problem.
If you're a technical wizard, a customer service superstar, and have an unquenchable thirst for knowledge, we want you to join our team.
**Key Responsibilities:**
**1. Infrastructure Management & Maintenance**
+ Manage, maintain, and optimize the Elastic-based log management infrastructure to ensure stability, performance, and scalability.
+ Perform routine maintenance such as cluster health checks, node management, and index lifecycle management.
+ Ensure high availability and fault tolerance of the Elastic Stack components.
**2. Customer Support & Onboarding**
+ Assist customers with onboarding new data sources and configuring ingestion pipelines.
+ Create and manage basic dashboards tailored to customer needs.
+ Provide technical support for log ingestion, dashboard visualization, and performance troubleshooting.
**3. Log Ingestion & Integration**
+ Design, configure, and maintain log ingestion pipelines using Logstash and Beats.
+ Ensure seamless integration of custom log formats and various data sources into the Elastic Stack.
+ Optimize ingestion pipelines for performance and reliability.
**4. Monitoring & Operations**
+ Monitor the health and performance of the Elastic Stack components (Elasticsearch, Kibana, Logstash, Beats).
+ Proactively detect and resolve performance bottlenecks and failures.
+ Maintain platform security, including access control and data protection policies.
**5. Template & Index Management**
+ Develop and maintain index templates and mappings for efficient data structuring.
+ Implement strategies for index rollover and lifecycle management.
**6. Automation & Scripting**
+ Leverage automation tools (Terraform, Puppet, Shell) for deployment and configuration management.
+ Develop scripts for automation of log ingestion, system monitoring, and dashboard provisioning.
**7. Consulting & Best Practices**
+ Advise internal stakeholders on log analytics strategies, visualizations, and best practices.
+ Provide input for system improvement and log analysis frameworks using SIEM and machine learning.
**8. Operational Excellence**
+ Ensure Admin On Duty (AOD) coverage for uninterrupted service and SLA compliance.
+ Document Standard Operating Procedures (SOPs) and adhere to organization-wide rules and standards.
+ Provide RCA documentation for P1/P2 incidents and actively contribute to problem management.
**Soft Skills:**
+ Strong communication and interpersonal skills
+ Ability to multitask and perform under pressure in a 24/7 operational environment
+ Customer-centric attitude and problem-solving mindset
**Your Future at Kyndryl**
Imagine being part of a dynamic team that values your growth and development. As Technical Support at Kyndryl, you'll receive an extensive and diverse set of technical trainings, including cloud technology, and free certifications to enhance your skills and expertise. You'll have the opportunity to pursue a career in advanced technical roles and beyond - taking your future to the next level. With Kyndryl, the sky's the limit.
**Who You Are**
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
**Required Technical and Professional Expertise:**
+ Minimum 6+ years of experience.
+ Expert-level experience with **Elastic Stack** : Elasticsearch, Kibana, Logstash, Beats
+ Strong knowledge of **log ingestion pipeline** design and optimization
+ Proficient in **SIEM integration** and **machine learning** for log analytics
+ Advanced scripting skills in **Shell** , **Puppet** , and **Terraform**
+ Experience using and integrating **automation APIs**
+ Hands-on experience with **system monitoring/log analysis tools**
+ Knowledge of **platform security, compliance** , and **performance tuning**
**Preferred Technical and Professional Experience:**
+ Familiarity with **Agile** practices (e.g., Scrum)
+ Knowledge of **CI/CD** pipelines for log platform deployment and updates
**Required Certifications:**
+ Elastic Stack certification (Elastic Certified Engineer or Analyst)
+ Certifications in automation tools (Terraform, Puppet)
+ SIEM tool certification (Splunk, QRadar, Elastic SIEM) - preferred
+ Cloud platform certifications (AWS, Azure) - optional
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
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Log Management
Posted 1 day ago
Job Viewed
Job Description
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
Are you ready to embark on a technical adventure and become a hero to our external and internal users? As Technical Support at Kyndryl, you'll be part of an elite team that provides exceptional technical assistance, enabling our clients to achieve their desired business outcomes.
You'll be a troubleshooter extraordinaire, diagnosing and repairing complex equipment, software, and systems with ease. Nothing will be too challenging for you to solve as you respond to escalated issues, report critical design flaws, reliability and maintenance problems, and bugs.
You'll be the go-to person for our customers who require assistance with highly technical or sophisticated products, as well as for customer installations and training. With your passion for technology, you'll provide world-class support that exceeds customer expectations.
As Technical Support, you'll perform varying degrees of problem determination and resolution of desktop hardware and software issues using your technical expertise and available resources to ensure that our customers' issues are resolved efficiently and effectively. You'll also have the opportunity to perform installs, moves, adds, and changes (IMAC) activities, as well as data backup and restore on certain accounts for clients, ensuring that all related administrative duties are completed within Service Level Agreement objectives.
You will develop a deep understanding of the local and regional infrastructure, as well as key contacts in other competencies, which will enable you to ensure that the proper team is aware of - and taking action on the problem.
If you're a technical wizard, a customer service superstar, and have an unquenchable thirst for knowledge, we want you to join our team.
**Key Responsibilities:**
**1. Infrastructure Management & Maintenance**
+ Manage, maintain, and optimize the Elastic-based log management infrastructure to ensure stability, performance, and scalability.
+ Perform routine maintenance such as cluster health checks, node management, and index lifecycle management.
+ Ensure high availability and fault tolerance of the Elastic Stack components.
**2. Customer Support & Onboarding**
+ Assist customers with onboarding new data sources and configuring ingestion pipelines.
+ Create and manage basic dashboards tailored to customer needs.
+ Provide technical support for log ingestion, dashboard visualization, and performance troubleshooting.
**3. Log Ingestion & Integration**
+ Design, configure, and maintain log ingestion pipelines using Logstash and Beats.
+ Ensure seamless integration of custom log formats and various data sources into the Elastic Stack.
+ Optimize ingestion pipelines for performance and reliability.
**4. Monitoring & Operations**
+ Monitor the health and performance of the Elastic Stack components (Elasticsearch, Kibana, Logstash, Beats).
+ Proactively detect and resolve performance bottlenecks and failures.
+ Maintain platform security, including access control and data protection policies.
**5. Template & Index Management**
+ Develop and maintain index templates and mappings for efficient data structuring.
+ Implement strategies for index rollover and lifecycle management.
**6. Automation & Scripting**
+ Leverage automation tools (Terraform, Puppet, Shell) for deployment and configuration management.
+ Develop scripts for automation of log ingestion, system monitoring, and dashboard provisioning.
**7. Consulting & Best Practices**
+ Advise internal stakeholders on log analytics strategies, visualizations, and best practices.
+ Provide input for system improvement and log analysis frameworks using SIEM and machine learning.
**8. Operational Excellence**
+ Ensure Admin On Duty (AOD) coverage for uninterrupted service and SLA compliance.
+ Document Standard Operating Procedures (SOPs) and adhere to organization-wide rules and standards.
+ Provide RCA documentation for P1/P2 incidents and actively contribute to problem management.
**Soft Skills:**
+ Strong communication and interpersonal skills
+ Ability to multitask and perform under pressure in a 24/7 operational environment
+ Customer-centric attitude and problem-solving mindset
**Your Future at Kyndryl**
Imagine being part of a dynamic team that values your growth and development. As Technical Support at Kyndryl, you'll receive an extensive and diverse set of technical trainings, including cloud technology, and free certifications to enhance your skills and expertise. You'll have the opportunity to pursue a career in advanced technical roles and beyond - taking your future to the next level. With Kyndryl, the sky's the limit.
**Who You Are**
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
**Required Technical and Professional Expertise:**
+ Minimum 6+ years of experience.
+ Expert-level experience with **Elastic Stack** : Elasticsearch, Kibana, Logstash, Beats
+ Strong knowledge of **log ingestion pipeline** design and optimization
+ Proficient in **SIEM integration** and **machine learning** for log analytics
+ Advanced scripting skills in **Shell** , **Puppet** , and **Terraform**
+ Experience using and integrating **automation APIs**
+ Hands-on experience with **system monitoring/log analysis tools**
+ Knowledge of **platform security, compliance** , and **performance tuning**
**Preferred Technical and Professional Experience:**
+ Familiarity with **Agile** practices (e.g., Scrum)
+ Knowledge of **CI/CD** pipelines for log platform deployment and updates
**Required Certifications:**
+ Elastic Stack certification (Elastic Certified Engineer or Analyst)
+ Certifications in automation tools (Terraform, Puppet)
+ SIEM tool certification (Splunk, QRadar, Elastic SIEM) - preferred
+ Cloud platform certifications (AWS, Azure) - optional
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Log Management
Posted 1 day ago
Job Viewed
Job Description
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
Are you ready to embark on a technical adventure and become a hero to our external and internal users? As Technical Support at Kyndryl, you'll be part of an elite team that provides exceptional technical assistance, enabling our clients to achieve their desired business outcomes.
You'll be a troubleshooter extraordinaire, diagnosing and repairing complex equipment, software, and systems with ease. Nothing will be too challenging for you to solve as you respond to escalated issues, report critical design flaws, reliability and maintenance problems, and bugs.
You'll be the go-to person for our customers who require assistance with highly technical or sophisticated products, as well as for customer installations and training. With your passion for technology, you'll provide world-class support that exceeds customer expectations.
As Technical Support, you'll perform varying degrees of problem determination and resolution of desktop hardware and software issues using your technical expertise and available resources to ensure that our customers' issues are resolved efficiently and effectively. You'll also have the opportunity to perform installs, moves, adds, and changes (IMAC) activities, as well as data backup and restore on certain accounts for clients, ensuring that all related administrative duties are completed within Service Level Agreement objectives.
You will develop a deep understanding of the local and regional infrastructure, as well as key contacts in other competencies, which will enable you to ensure that the proper team is aware of - and taking action on the problem.
If you're a technical wizard, a customer service superstar, and have an unquenchable thirst for knowledge, we want you to join our team.
**Key Responsibilities:**
**1. Infrastructure Management & Maintenance**
+ Manage, maintain, and optimize the Elastic-based log management infrastructure to ensure stability, performance, and scalability.
+ Perform routine maintenance such as cluster health checks, node management, and index lifecycle management.
+ Ensure high availability and fault tolerance of the Elastic Stack components.
**2. Customer Support & Onboarding**
+ Assist customers with onboarding new data sources and configuring ingestion pipelines.
+ Create and manage basic dashboards tailored to customer needs.
+ Provide technical support for log ingestion, dashboard visualization, and performance troubleshooting.
**3. Log Ingestion & Integration**
+ Design, configure, and maintain log ingestion pipelines using Logstash and Beats.
+ Ensure seamless integration of custom log formats and various data sources into the Elastic Stack.
+ Optimize ingestion pipelines for performance and reliability.
**4. Monitoring & Operations**
+ Monitor the health and performance of the Elastic Stack components (Elasticsearch, Kibana, Logstash, Beats).
+ Proactively detect and resolve performance bottlenecks and failures.
+ Maintain platform security, including access control and data protection policies.
**5. Template & Index Management**
+ Develop and maintain index templates and mappings for efficient data structuring.
+ Implement strategies for index rollover and lifecycle management.
**6. Automation & Scripting**
+ Leverage automation tools (Terraform, Puppet, Shell) for deployment and configuration management.
+ Develop scripts for automation of log ingestion, system monitoring, and dashboard provisioning.
**7. Consulting & Best Practices**
+ Advise internal stakeholders on log analytics strategies, visualizations, and best practices.
+ Provide input for system improvement and log analysis frameworks using SIEM and machine learning.
**8. Operational Excellence**
+ Ensure Admin On Duty (AOD) coverage for uninterrupted service and SLA compliance.
+ Document Standard Operating Procedures (SOPs) and adhere to organization-wide rules and standards.
+ Provide RCA documentation for P1/P2 incidents and actively contribute to problem management.
**Soft Skills:**
+ Strong communication and interpersonal skills
+ Ability to multitask and perform under pressure in a 24/7 operational environment
+ Customer-centric attitude and problem-solving mindset
**Your Future at Kyndryl**
Imagine being part of a dynamic team that values your growth and development. As Technical Support at Kyndryl, you'll receive an extensive and diverse set of technical trainings, including cloud technology, and free certifications to enhance your skills and expertise. You'll have the opportunity to pursue a career in advanced technical roles and beyond - taking your future to the next level. With Kyndryl, the sky's the limit.
**Who You Are**
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
**Required Technical and Professional Expertise:**
+ Minimum 6+ years of experience.
+ Expert-level experience with **Elastic Stack** : Elasticsearch, Kibana, Logstash, Beats
+ Strong knowledge of **log ingestion pipeline** design and optimization
+ Proficient in **SIEM integration** and **machine learning** for log analytics
+ Advanced scripting skills in **Shell** , **Puppet** , and **Terraform**
+ Experience using and integrating **automation APIs**
+ Hands-on experience with **system monitoring/log analysis tools**
+ Knowledge of **platform security, compliance** , and **performance tuning**
**Preferred Technical and Professional Experience:**
+ Familiarity with **Agile** practices (e.g., Scrum)
+ Knowledge of **CI/CD** pipelines for log platform deployment and updates
**Required Certifications:**
+ Elastic Stack certification (Elastic Certified Engineer or Analyst)
+ Certifications in automation tools (Terraform, Puppet)
+ SIEM tool certification (Splunk, QRadar, Elastic SIEM) - preferred
+ Cloud platform certifications (AWS, Azure) - optional
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.