17,029 Team Operations jobs in India
Senior Operations Process Improvement Engineer
452001 Indore, Madhya Pradesh
₹70000 month
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a highly analytical and results-oriented Senior Operations Process Improvement Engineer to join their industrial operations team in Indore. This role is crucial for optimizing manufacturing processes, reducing waste, and enhancing overall operational efficiency. You will leverage your expertise in Lean Manufacturing, Six Sigma, and other process improvement methodologies to identify bottlenecks, streamline workflows, and implement sustainable solutions. The ideal candidate will have a strong understanding of industrial engineering principles and a proven track record of driving significant operational improvements.
Responsibilities:
Responsibilities:
- Analyze existing manufacturing processes to identify areas for improvement, efficiency gains, and cost reduction.
- Design, develop, and implement new processes and systems to optimize production flow, quality, and safety.
- Utilize Lean Manufacturing and Six Sigma methodologies (e.g., DMAIC, Kaizen) to drive continuous improvement initiatives.
- Develop and maintain process documentation, standard operating procedures (SOPs), and work instructions.
- Conduct process audits and performance monitoring to ensure adherence to standards and identify deviations.
- Lead cross-functional teams in process improvement projects, providing technical expertise and guidance.
- Develop and implement key performance indicators (KPIs) to measure process effectiveness and track progress.
- Train production staff on new processes and best practices.
- Utilize data analysis tools and techniques to support decision-making and identify root causes of problems.
- Collaborate with engineering, quality assurance, and production departments to ensure seamless integration of process improvements.
- Evaluate and recommend new technologies or equipment to enhance operational efficiency.
- Bachelor's degree in Industrial Engineering, Manufacturing Engineering, or a related field.
- Minimum of 5 years of experience in process improvement, operations, or manufacturing environments.
- Black Belt or Green Belt certification in Six Sigma is highly preferred.
- Strong knowledge of Lean Manufacturing principles and tools.
- Proficiency in process mapping, data analysis, and statistical software (e.g., Minitab).
- Excellent problem-solving, analytical, and critical thinking skills.
- Proven experience in leading cross-functional project teams.
- Strong understanding of manufacturing operations and supply chain principles.
- Excellent communication and presentation skills.
- Ability to manage multiple projects and deadlines effectively.
This advertiser has chosen not to accept applicants from your region.
0
Data Operations & Process Improvement Specialist
Confidential
Posted today
Job Viewed
Job Description
Description
Amazon's Product Lifecycle Support (PLS) offers relevant post-purchase product support to customers, and empowers them to make the most of the products purchased on Amazon. By solving post-purchase product issues, we prevent avoidable returns and help the planet by extending the life of products, thereby generating positive financial and environmental impacts.
PLS first launched in Q4 2015 featuring a warranty repair option for Samsung laptops surfaced during the returns process in the Online Return Center (ORC). Since then, PLS has grown substantially, and now offers customers eight product support options - (1) Live call & chat with Amazon product support agent available up to 6 months, (2) Live call & chat with the brand product support agent available up to 2 years, (3) contact the manufacturer yourself by accessing brand phone number and/ support website available up to 2 years, (4) access free warranty repair services available up to 2 years, (5) accessing free replacement parts available until return window, (6) access other sustainable end-of-life options such as trade-in, resell, refill, recycle, donate etc. available up to 2 years, (7) help yourself by watching step-by-step video instructions provided by the brand, and (8) help yourself by following step-by-step instructions provided by the brand.
The Product Lifecycle Support (PLS) team at Amazon is seeking a highly motivated Process Improvement & Reporting Specialist to drive automated reporting, data pipeline optimization, and metric-driven insights. This role will be critical in identifying coverage gaps, quality gaps, and delivering actionable data to help leadership make key business decisions.
You will partner closely with cross-functional teams, including Product, Operations, and Tech, to develop scalable solutions that enhance visibility into PLS program performance across regions. The ideal candidate will have a passion for process improvement, a keen eye for detail, and a data-driven approach to problem-solving.
Key job responsibilities
- Build and automate reporting pipelines to track PLS coverage gaps, content quality gaps, and other key business metrics.
- Develop and maintain dashboards and self-service reporting tools to provide stakeholders with real-time insights.
- Analyze data to identify trends and areas of improvement in coverage, content quality, and seller enrollment performance.
- Partner with Ops, Product, and Tech teams to design and implement scalable data solutions.
- Create SOPs and documentation for processes and reporting mechanisms to ensure consistency and reliability.
- Support the 3YP (Three-Year Plan) by providing timely and accurate data to inform strategic decisions.
- Continuously improve data collection, validation, and reporting processes to ensure data accuracy and integrity.
- Work with international teams to support EU and US PLS coverage parity goals.
Basic Qualifications
- 2+ YOE in reporting, data analytics, or process improvement roles.
- Strong proficiency in SQL and Excel (pivot tables, v-lookups, advanced formulas).
- Experience building and maintaining automated reporting pipelines and dashboards (e.g., QuickSight, Tableau, or similar).
- Analytical mindset with the ability to translate data into actionable insights.
- Excellent communication and stakeholder management skills.
- Strong attention to detail and a high level of ownership.
- Ability to work in a fast-paced, ambiguous environment.
Preferred Qualifications
- Experience working in content quality, product lifecycle management, or seller support domains.
- Knowledge of AWS tools (Redshift, S3, Athena) and ETL pipelines.
- Experience with process improvement methodologies (Lean, Six Sigma).
- Familiarity with EU and US retail or seller ecosystems.
- Previous experience supporting cross-functional global teams.
Skills Required
Data Analytics, Sql, Data Visualization
This advertiser has chosen not to accept applicants from your region.
1
Senior Process Improvement Engineer - Remote Operations
500001 Shaikpet, Andhra Pradesh
₹1350000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client is seeking a highly analytical and experienced Senior Process Improvement Engineer to join their organization in a fully remote capacity. This critical role involves optimizing manufacturing and operational processes through the application of Lean, Six Sigma, and other continuous improvement methodologies. You will be responsible for identifying inefficiencies, developing data-driven solutions, and implementing changes that enhance productivity, reduce costs, and improve overall quality. As a remote team member, you will collaborate extensively with global teams, utilizing virtual tools to drive process excellence.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Analyze existing operational processes to identify bottlenecks, inefficiencies, and areas for improvement.
- Design, develop, and implement process improvement initiatives using methodologies such as Lean Manufacturing, Six Sigma, and Total Quality Management (TQM).
- Develop and utilize data analysis tools and techniques to measure process performance and identify root causes of problems.
- Create process maps, value stream maps, and flowcharts to visualize and understand current and future states.
- Lead cross-functional teams in implementing process changes and ensuring successful adoption.
- Develop and deliver training programs on continuous improvement tools and techniques to employees.
- Establish key performance indicators (KPIs) and metrics to track the effectiveness of implemented improvements.
- Benchmark best practices and incorporate them into organizational processes.
- Document standard operating procedures (SOPs) and work instructions for new or improved processes.
- Collaborate with IT and engineering teams to leverage technology for process automation and optimization.
- Manage process improvement projects from initiation to completion, ensuring timely delivery and achievement of objectives.
- Communicate findings, recommendations, and project status to management and stakeholders.
- Champion a culture of continuous improvement throughout the organization.
- Conduct pre-implementation assessments and post-implementation reviews.
- Facilitate problem-solving sessions and workshops.
- Identify opportunities for waste reduction and cost savings.
- Ensure compliance with all relevant industry standards and regulations.
Qualifications:
- Bachelor's degree in Industrial Engineering, Mechanical Engineering, Chemical Engineering, or a related discipline.
- A Master's degree or certification in Lean Six Sigma (e.g., Black Belt, Green Belt) is highly desirable.
- A minimum of 7 years of experience in process engineering, operations improvement, or a related role.
- Proven track record of successfully implementing process improvements that yield measurable results.
- Strong analytical and problem-solving skills with a data-driven approach.
- Proficiency in statistical analysis software (e.g., Minitab, JMP) and process simulation tools.
- Excellent communication, facilitation, and stakeholder management skills.
- Ability to work independently and manage projects effectively in a remote environment.
- Experience with project management methodologies.
- Familiarity with various manufacturing systems and ERP solutions.
- Adept at using virtual collaboration tools for team management and project execution.
This advertiser has chosen not to accept applicants from your region.
2
Process Improvement Lead
Bengaluru, Karnataka
GKN Automotive
Posted 2 days ago
Job Viewed
Job Description
. **Process Improvement Lead**
**The Role:**
We are seeking a Process Improvement Lead who will support GKN Automotive Engineering business process development.
Key responsibilities include:
+ Define Process & Tools improvement strategy at the Organizational level with the approval from Senior Management and monitor / report the Process/Tools improvement strategy as per the defined periodicity.
+ Process improvement lead shall have good exposure to System Engineering, Mechanical Engineering and Software Engineering and associated methods and tools to define and implement the relevant methods in the tools based on the agreed processes.
+ To ensure the processes are released in the Landscape STAGES according to the ASPICE, ISO 21434, ISO 26262 and ensuring compliance within the Engineering Organization.
+ To ensure the process and our tools are aligned. The Process lead shall have a good understanding of Method Park STAGES, Enterprise Architect, Business Intelligence tools (PowerBI, Grafana) and also the Application Life cycle management tools (Windchill RV&S or Code beamer or Polarion etc.,)
+ Act as interface between Process and Tools team and the other engineering domains to define the right methods for the processes.
+ Support ASPICE L2 topic across the engineering organization, to define, implement the objectives together with the Process Manager.
+ Process improvement lead is responsible with Process Manager to define the requirements needed for ISO standards / ASPICE and the team from Safety / Security needs to review the defined processes before release to the Process landscape
+ Create & provide training in case of identified training needs to support implementation of processes and tools (Identification of trainings needs itself is from the responsible manager of the employee and the HR).
+ Leading the Process & Tools CCB meetings to ensure the processes defined and the implementation in the tools match each other.
**Who you'll be:**
To be successful in this position, you will have proven experience in Automotive domain and hands on experience in Process Development, Process modeling, Tools know-how especially in the complete V-model development.
**Essential Skills**
+ Engineering or Post Graduate Engineering degree
+ 3 to 8 years of relevant experience in Automotive domain
+ Experience in Process modeling & Process architecture
+ Strong in ASPICE and basic concepts about Fusa & Cybersecurity
+ Good functional consultant skills bridging process and tools
+ Good Problem solving skills
+ Python programming & Database scripting will be added advantage.
**Tool Skills**
+ STAGES (Process Modeling)
+ Windchill RV&S, RV&S Source PTC Integrity / Code Beamer / Polarion
+ Enterprise Architect or any equivalent SW design tool knowledge.
+ Business Intelligence tools like Grafana or PowerBI
+ Activity management tools like EasyRedmine or JIRA
**Language Skills**
Must be fluent in English
**Travel Requirements**
Local Infrequent. Role is based in GKN Bangalore office
GKN Driveline provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, age, genetic information, pregnancy, or disability.
**The Role:**
We are seeking a Process Improvement Lead who will support GKN Automotive Engineering business process development.
Key responsibilities include:
+ Define Process & Tools improvement strategy at the Organizational level with the approval from Senior Management and monitor / report the Process/Tools improvement strategy as per the defined periodicity.
+ Process improvement lead shall have good exposure to System Engineering, Mechanical Engineering and Software Engineering and associated methods and tools to define and implement the relevant methods in the tools based on the agreed processes.
+ To ensure the processes are released in the Landscape STAGES according to the ASPICE, ISO 21434, ISO 26262 and ensuring compliance within the Engineering Organization.
+ To ensure the process and our tools are aligned. The Process lead shall have a good understanding of Method Park STAGES, Enterprise Architect, Business Intelligence tools (PowerBI, Grafana) and also the Application Life cycle management tools (Windchill RV&S or Code beamer or Polarion etc.,)
+ Act as interface between Process and Tools team and the other engineering domains to define the right methods for the processes.
+ Support ASPICE L2 topic across the engineering organization, to define, implement the objectives together with the Process Manager.
+ Process improvement lead is responsible with Process Manager to define the requirements needed for ISO standards / ASPICE and the team from Safety / Security needs to review the defined processes before release to the Process landscape
+ Create & provide training in case of identified training needs to support implementation of processes and tools (Identification of trainings needs itself is from the responsible manager of the employee and the HR).
+ Leading the Process & Tools CCB meetings to ensure the processes defined and the implementation in the tools match each other.
**Who you'll be:**
To be successful in this position, you will have proven experience in Automotive domain and hands on experience in Process Development, Process modeling, Tools know-how especially in the complete V-model development.
**Essential Skills**
+ Engineering or Post Graduate Engineering degree
+ 3 to 8 years of relevant experience in Automotive domain
+ Experience in Process modeling & Process architecture
+ Strong in ASPICE and basic concepts about Fusa & Cybersecurity
+ Good functional consultant skills bridging process and tools
+ Good Problem solving skills
+ Python programming & Database scripting will be added advantage.
**Tool Skills**
+ STAGES (Process Modeling)
+ Windchill RV&S, RV&S Source PTC Integrity / Code Beamer / Polarion
+ Enterprise Architect or any equivalent SW design tool knowledge.
+ Business Intelligence tools like Grafana or PowerBI
+ Activity management tools like EasyRedmine or JIRA
**Language Skills**
Must be fluent in English
**Travel Requirements**
Local Infrequent. Role is based in GKN Bangalore office
GKN Driveline provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, age, genetic information, pregnancy, or disability.
This advertiser has chosen not to accept applicants from your region.
3
Process Improvement Lead
Bangalore, Karnataka
GKN Automotive
Posted 2 days ago
Job Viewed
Job Description
. **Process Improvement Lead**
**The Role:**
We are seeking a Process Improvement Lead who will support GKN Automotive Engineering business process development.
Key responsibilities include:
+ Define Process & Tools improvement strategy at the Organizational level with the approval from Senior Management and monitor / report the Process/Tools improvement strategy as per the defined periodicity.
+ Process improvement lead shall have good exposure to System Engineering, Mechanical Engineering and Software Engineering and associated methods and tools to define and implement the relevant methods in the tools based on the agreed processes.
+ To ensure the processes are released in the Landscape STAGES according to the ASPICE, ISO 21434, ISO 26262 and ensuring compliance within the Engineering Organization.
+ To ensure the process and our tools are aligned. The Process lead shall have a good understanding of Method Park STAGES, Enterprise Architect, Business Intelligence tools (PowerBI, Grafana) and also the Application Life cycle management tools (Windchill RV&S or Code beamer or Polarion etc.,)
+ Act as interface between Process and Tools team and the other engineering domains to define the right methods for the processes.
+ Support ASPICE L2 topic across the engineering organization, to define, implement the objectives together with the Process Manager.
+ Process improvement lead is responsible with Process Manager to define the requirements needed for ISO standards / ASPICE and the team from Safety / Security needs to review the defined processes before release to the Process landscape
+ Create & provide training in case of identified training needs to support implementation of processes and tools (Identification of trainings needs itself is from the responsible manager of the employee and the HR).
+ Leading the Process & Tools CCB meetings to ensure the processes defined and the implementation in the tools match each other.
**Who you'll be:**
To be successful in this position, you will have proven experience in Automotive domain and hands on experience in Process Development, Process modeling, Tools know-how especially in the complete V-model development.
**Essential Skills**
+ Engineering or Post Graduate Engineering degree
+ 3 to 8 years of relevant experience in Automotive domain
+ Experience in Process modeling & Process architecture
+ Strong in ASPICE and basic concepts about Fusa & Cybersecurity
+ Good functional consultant skills bridging process and tools
+ Good Problem solving skills
+ Python programming & Database scripting will be added advantage.
**Tool Skills**
+ STAGES (Process Modeling)
+ Windchill RV&S, RV&S Source PTC Integrity / Code Beamer / Polarion
+ Enterprise Architect or any equivalent SW design tool knowledge.
+ Business Intelligence tools like Grafana or PowerBI
+ Activity management tools like EasyRedmine or JIRA
**Language Skills**
Must be fluent in English
**Travel Requirements**
Local Infrequent. Role is based in GKN Bangalore office
GKN Driveline provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, age, genetic information, pregnancy, or disability.
**The Role:**
We are seeking a Process Improvement Lead who will support GKN Automotive Engineering business process development.
Key responsibilities include:
+ Define Process & Tools improvement strategy at the Organizational level with the approval from Senior Management and monitor / report the Process/Tools improvement strategy as per the defined periodicity.
+ Process improvement lead shall have good exposure to System Engineering, Mechanical Engineering and Software Engineering and associated methods and tools to define and implement the relevant methods in the tools based on the agreed processes.
+ To ensure the processes are released in the Landscape STAGES according to the ASPICE, ISO 21434, ISO 26262 and ensuring compliance within the Engineering Organization.
+ To ensure the process and our tools are aligned. The Process lead shall have a good understanding of Method Park STAGES, Enterprise Architect, Business Intelligence tools (PowerBI, Grafana) and also the Application Life cycle management tools (Windchill RV&S or Code beamer or Polarion etc.,)
+ Act as interface between Process and Tools team and the other engineering domains to define the right methods for the processes.
+ Support ASPICE L2 topic across the engineering organization, to define, implement the objectives together with the Process Manager.
+ Process improvement lead is responsible with Process Manager to define the requirements needed for ISO standards / ASPICE and the team from Safety / Security needs to review the defined processes before release to the Process landscape
+ Create & provide training in case of identified training needs to support implementation of processes and tools (Identification of trainings needs itself is from the responsible manager of the employee and the HR).
+ Leading the Process & Tools CCB meetings to ensure the processes defined and the implementation in the tools match each other.
**Who you'll be:**
To be successful in this position, you will have proven experience in Automotive domain and hands on experience in Process Development, Process modeling, Tools know-how especially in the complete V-model development.
**Essential Skills**
+ Engineering or Post Graduate Engineering degree
+ 3 to 8 years of relevant experience in Automotive domain
+ Experience in Process modeling & Process architecture
+ Strong in ASPICE and basic concepts about Fusa & Cybersecurity
+ Good functional consultant skills bridging process and tools
+ Good Problem solving skills
+ Python programming & Database scripting will be added advantage.
**Tool Skills**
+ STAGES (Process Modeling)
+ Windchill RV&S, RV&S Source PTC Integrity / Code Beamer / Polarion
+ Enterprise Architect or any equivalent SW design tool knowledge.
+ Business Intelligence tools like Grafana or PowerBI
+ Activity management tools like EasyRedmine or JIRA
**Language Skills**
Must be fluent in English
**Travel Requirements**
Local Infrequent. Role is based in GKN Bangalore office
GKN Driveline provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, age, genetic information, pregnancy, or disability.
This advertiser has chosen not to accept applicants from your region.
4
Process Improvement Manager
Hyderabad, Andhra Pradesh
CBRE
Posted 2 days ago
Job Viewed
Job Description
Process Improvement Manager
Job ID
224588
Posted
18-Jun-2025
Service line
Corporate Segment
Role type
Full-time
Areas of Interest
Accounting/Finance
Location(s)
Hyderabad - Telangana - India
**Why CBRE Business Services Organization (BSO):**
When you join CBRE Business services Organization (BSO), you become part of a global leader in commercial real estate and investment services that help businesses and people thrive.
At CBRE- Business services Organization (BSO), We are dynamic problem solvers and forward-thinking professionals who create significant impact.
CBRE Business Services Organization (BSO), Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people and you have the opportunity to realize your full potential.
**Job Title - Process Improvement Manager**
**About the Role:**
As a CBRE Operations Management Manager, you will be responsible for overseeing a team responsible for planning, managing, and directing business operations for a small to medium sized client or region.
We are seeking a highly skilled and experienced Black Belt professional (at least 8 years experience, Minimum 2 years as Black Belt) to join our organization. As a Black Belt, you will be responsible for leading and implementing continuous improvement initiatives and projects within our company.
**What You'll Do:**
+ Process discovery and transformation - perform process discovery and identify improvement opportunities in the areas of process transformation, automation, robotics (RPA), analytics, risk management and quality using statistical analysis and Lean Six Sigma tools/techniques.
+ Business risk identification - Identify key business process risks and act to mitigate them.
+ Process standardization and management -
+ Propose an approach that supports stable, standardized processes, disciplined and systematic process management and data-driven decision-making, aligned with business priorities, business outcomes and cost to serve efficiencies.
+ Manage a detailed project/program plan to track progress and perform risk management to mitigate the risks.
+ Work closely with operational teams to prioritize the identified opportunities and drive them to completion either through coordination or direct implementation.
+ Process documentation - Map and document processes targeted for transformation.
+ Training and Coaching - Train and coach operations in the use of Lean Six Sigma, continuous improvement and/or automation tools and practices, aiming to stabilize and maintain the delivered changes.
+ Communication Management -
+ Work with and communicate effectively to all levels of the organization (Board Members, Associate Directors, Managers, Continuous Improvement Champions, Operations Specialists, etc).
+ Collaborate with cross-functional teams to develop and implement improvement initiatives.
**What You'll Need:**
+ Master's degree in a related field
+ Demonstrated experience in Finance BPO/outsourcing while working in a similar role
+ Very strong project management and stakeholder management skills, ability to influence stakeholders to ensure project success
+ Excellent English language and strong communication and presentation skills.
+ Proactive problem solver, able to work independently on multiple assignments and comfortable working in a team spread across geographies
+ Demonstrated portfolio of successful medium-large projects and hard savings
+ Strong knowledge and understanding of Lean Six Sigma methodologies and tools
+ Excellent analytical and problem-solving skills
+ Ability to effectively collaborate and influence cross-functional teams
+ Preferred Experience:
+ Peoplesoft
+ ServiceNow
+ Yardi
+ Coupa
+ HighRadius
+ Preferred Qualifications:
+ Certification as a Lean Six Sigma Black Belt
+ Experience in implementing Lean Six Sigma in a real estate industry
+ Experience using statistical software and tools for data analysis.
**Company Perks and benefits:**
Health Care: Health Insurance to Self, Immediate family & Parents/In-laws
Accident & Term life Insurance for all employees Accident & Term life Insurance for all employees.
Food & Snacks: Free Meals & snacks are provided in all shifts.
Mental Wellbeing: A confidential service that provides facility of counselling to keep you emotionally & mentally well while dealing with the challenges.
Child Care: We partner with Klay day care and CBRE employees get 100% waiver on admission fee. This Day school is in our HYD campus.
Entertainment: On floor - Chess, Carrom board, Table tennis, Foosball.
**Our Values in Hiring:**
At CBRE, we are committed to fostering a culture where everyone feels they belong.
We value diverse perspectives and experiences, and we welcome all applications.
**CBRE Business Services Organisation (BSO) is a part of CBRE Group, Inc. (NYSE:CBRE):**
CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world's largest commercial real estate services and investment firm (based on 2023 revenue). The company has more than 130,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves a diverse range of clients with an integrated suite of services, including facilities, transaction, and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services. Please visit our website at We routinely post important information on our website, including corporate and investor presentations and financial information. We intend to use our website as a means of disclosing material, non-public information and for complying with our disclosure obligations under Regulation FD. Such disclosures will be included in the Investor Relations section of our website at Accordingly, investors should monitor such portion of our website, in addition to following our press releases, Securities and Exchange Commission filings and public conference calls and webcasts.
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
Job ID
224588
Posted
18-Jun-2025
Service line
Corporate Segment
Role type
Full-time
Areas of Interest
Accounting/Finance
Location(s)
Hyderabad - Telangana - India
**Why CBRE Business Services Organization (BSO):**
When you join CBRE Business services Organization (BSO), you become part of a global leader in commercial real estate and investment services that help businesses and people thrive.
At CBRE- Business services Organization (BSO), We are dynamic problem solvers and forward-thinking professionals who create significant impact.
CBRE Business Services Organization (BSO), Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people and you have the opportunity to realize your full potential.
**Job Title - Process Improvement Manager**
**About the Role:**
As a CBRE Operations Management Manager, you will be responsible for overseeing a team responsible for planning, managing, and directing business operations for a small to medium sized client or region.
We are seeking a highly skilled and experienced Black Belt professional (at least 8 years experience, Minimum 2 years as Black Belt) to join our organization. As a Black Belt, you will be responsible for leading and implementing continuous improvement initiatives and projects within our company.
**What You'll Do:**
+ Process discovery and transformation - perform process discovery and identify improvement opportunities in the areas of process transformation, automation, robotics (RPA), analytics, risk management and quality using statistical analysis and Lean Six Sigma tools/techniques.
+ Business risk identification - Identify key business process risks and act to mitigate them.
+ Process standardization and management -
+ Propose an approach that supports stable, standardized processes, disciplined and systematic process management and data-driven decision-making, aligned with business priorities, business outcomes and cost to serve efficiencies.
+ Manage a detailed project/program plan to track progress and perform risk management to mitigate the risks.
+ Work closely with operational teams to prioritize the identified opportunities and drive them to completion either through coordination or direct implementation.
+ Process documentation - Map and document processes targeted for transformation.
+ Training and Coaching - Train and coach operations in the use of Lean Six Sigma, continuous improvement and/or automation tools and practices, aiming to stabilize and maintain the delivered changes.
+ Communication Management -
+ Work with and communicate effectively to all levels of the organization (Board Members, Associate Directors, Managers, Continuous Improvement Champions, Operations Specialists, etc).
+ Collaborate with cross-functional teams to develop and implement improvement initiatives.
**What You'll Need:**
+ Master's degree in a related field
+ Demonstrated experience in Finance BPO/outsourcing while working in a similar role
+ Very strong project management and stakeholder management skills, ability to influence stakeholders to ensure project success
+ Excellent English language and strong communication and presentation skills.
+ Proactive problem solver, able to work independently on multiple assignments and comfortable working in a team spread across geographies
+ Demonstrated portfolio of successful medium-large projects and hard savings
+ Strong knowledge and understanding of Lean Six Sigma methodologies and tools
+ Excellent analytical and problem-solving skills
+ Ability to effectively collaborate and influence cross-functional teams
+ Preferred Experience:
+ Peoplesoft
+ ServiceNow
+ Yardi
+ Coupa
+ HighRadius
+ Preferred Qualifications:
+ Certification as a Lean Six Sigma Black Belt
+ Experience in implementing Lean Six Sigma in a real estate industry
+ Experience using statistical software and tools for data analysis.
**Company Perks and benefits:**
Health Care: Health Insurance to Self, Immediate family & Parents/In-laws
Accident & Term life Insurance for all employees Accident & Term life Insurance for all employees.
Food & Snacks: Free Meals & snacks are provided in all shifts.
Mental Wellbeing: A confidential service that provides facility of counselling to keep you emotionally & mentally well while dealing with the challenges.
Child Care: We partner with Klay day care and CBRE employees get 100% waiver on admission fee. This Day school is in our HYD campus.
Entertainment: On floor - Chess, Carrom board, Table tennis, Foosball.
**Our Values in Hiring:**
At CBRE, we are committed to fostering a culture where everyone feels they belong.
We value diverse perspectives and experiences, and we welcome all applications.
**CBRE Business Services Organisation (BSO) is a part of CBRE Group, Inc. (NYSE:CBRE):**
CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world's largest commercial real estate services and investment firm (based on 2023 revenue). The company has more than 130,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves a diverse range of clients with an integrated suite of services, including facilities, transaction, and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services. Please visit our website at We routinely post important information on our website, including corporate and investor presentations and financial information. We intend to use our website as a means of disclosing material, non-public information and for complying with our disclosure obligations under Regulation FD. Such disclosures will be included in the Investor Relations section of our website at Accordingly, investors should monitor such portion of our website, in addition to following our press releases, Securities and Exchange Commission filings and public conference calls and webcasts.
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
This advertiser has chosen not to accept applicants from your region.
5
Process Improvement Lead
Noida, Uttar Pradesh
TELUS Digital
Posted 4 days ago
Job Viewed
Job Description
Job Location: Noida Sec 135
Work Timings: Fully Night Shifts - All 5 Days WFO (Mandate)
Certification: Six Sigma (Mandate)
About the Role:
As an innovation leader, you'll be the central coordinator of several innovation initiatives for clients operations & processes, ensuring objective alignment and systematic execution. You'll be responsible for providing actionable insights, compelling narratives, and to propose and drive business transformation initiatives for clients.
Key Responsibilities:
- Synthesize data analysis into compelling narratives for different stakeholders (internal/external).
- Partner with the client success leader to identify and prioritize innovation opportunities across clients CX operations
- Lead and mentor a team of 3–4 business analysts, setting priorities and ensuring quality and consistency of insights
- Champion continuous-improvement initiatives by developing business cases, estimating ROI, and driving execution with cross-functional teams
- Collaborate with operations, process excellence, and technology teams to implement recommendations and track outcomes
Skills and Qualifications:
- 7–12 years of experience in analytics, consulting, or process-improvement roles within BPO/CRM environments
- Deep understanding of contact-center metrics (CSAT, FCR, AHT) and customer-journey mapping
- Proven track record of leading teams, influencing C-suite stakeholders, and delivering measurable business impact
- Comfortable operating in a global, multi-geography delivery model, liaising across NA, EU, APAC sites
- Strong analytical acumen for interpreting complex data patterns and conducting root-cause analysis
- Exceptional storytelling, presentation, and consulting skills for executive-level communication.
- Proficiency in BI tools (Power BI, Tableau), Excel, SQL, and familiarity with analytics software or AI platforms
- Project management and leadership capabilities, including stakeholder influence and cross-team coordination
- Process-improvement expertise and intellectual curiosity to drive testing and actionable change
TELUS Values:
TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:
- We passionately put our customers and communities first
- We embrace change and innovate courageously
- We grow together through spirited teamwork
At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.
About TELUS Digital: TELUS Digital (NYSE: TIXT) focuses on the value of human connection to design, build and deliver high-tech, high-touch customer experiences powered by next-gen digital solutions. With almost 50,000 team members and delivery centers across 25 countries in the Americas, Europe and Asia, TELUS International empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first. The company's solutions cover customer experience, content moderation, digital transformation, IT lifecycle, advisory and digital consulting, risk management, and back-office support. Fueling any stage of company growth, TELUS International partners with some of the world’s most disruptive brands from fast-growing tech, financial services and fintech, games, travel and hospitality, healthcare, and ICT industries. The company serves clients in over 50 languages. Learn more at: telusdigital.com
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6
Process Improvement Lead
Noida, Uttar Pradesh
TELUS Digital
Posted today
Job Viewed
Job Description
Job Location: Noida Sec 135
Work Timings: Fully Night Shifts - All 5 Days WFO (Mandate)
Certification: Six Sigma (Mandate)
About the Role:
As an innovation leader, you'll be the central coordinator of several innovation initiatives for clients operations & processes, ensuring objective alignment and systematic execution. You'll be responsible for providing actionable insights, compelling narratives, and to propose and drive business transformation initiatives for clients.
Key Responsibilities:
- Synthesize data analysis into compelling narratives for different stakeholders (internal/external).
- Partner with the client success leader to identify and prioritize innovation opportunities across clients CX operations
- Lead and mentor a team of 3–4 business analysts, setting priorities and ensuring quality and consistency of insights
- Champion continuous-improvement initiatives by developing business cases, estimating ROI, and driving execution with cross-functional teams
- Collaborate with operations, process excellence, and technology teams to implement recommendations and track outcomes
Skills and Qualifications:
- 7–12 years of experience in analytics, consulting, or process-improvement roles within BPO/CRM environments
- Deep understanding of contact-center metrics (CSAT, FCR, AHT) and customer-journey mapping
- Proven track record of leading teams, influencing C-suite stakeholders, and delivering measurable business impact
- Comfortable operating in a global, multi-geography delivery model, liaising across NA, EU, APAC sites
- Strong analytical acumen for interpreting complex data patterns and conducting root-cause analysis
- Exceptional storytelling, presentation, and consulting skills for executive-level communication.
- Proficiency in BI tools (Power BI, Tableau), Excel, SQL, and familiarity with analytics software or AI platforms
- Project management and leadership capabilities, including stakeholder influence and cross-team coordination
- Process-improvement expertise and intellectual curiosity to drive testing and actionable change
TELUS Values:
TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:
- We passionately put our customers and communities first
- We embrace change and innovate courageously
- We grow together through spirited teamwork
At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.
About TELUS Digital: TELUS Digital (NYSE: TIXT) focuses on the value of human connection to design, build and deliver high-tech, high-touch customer experiences powered by next-gen digital solutions. With almost 50,000 team members and delivery centers across 25 countries in the Americas, Europe and Asia, TELUS International empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first. The company's solutions cover customer experience, content moderation, digital transformation, IT lifecycle, advisory and digital consulting, risk management, and back-office support. Fueling any stage of company growth, TELUS International partners with some of the world’s most disruptive brands from fast-growing tech, financial services and fintech, games, travel and hospitality, healthcare, and ICT industries. The company serves clients in over 50 languages. Learn more at: telusdigital.com
This advertiser has chosen not to accept applicants from your region.
7
Process Improvement Engineer
110001 Delhi, Delhi
₹70000 month
WhatJobs
Posted today
Job Viewed
Job Description
Our client is looking for a forward-thinking Process Improvement Engineer to drive efficiency and optimize operational workflows across the organization. This fully remote role allows you to apply your expertise in industrial engineering principles and methodologies from anywhere in India. You will be instrumental in analyzing existing processes, identifying bottlenecks and inefficiencies, and implementing data-driven solutions to enhance productivity and reduce costs. Responsibilities include mapping current processes, collecting and analyzing performance data, developing and implementing improvement initiatives (e.g., Lean, Six Sigma), and monitoring the impact of these changes. You will collaborate with various departments, working closely with team members to foster a culture of continuous improvement. The ideal candidate will have a strong analytical mindset, excellent problem-solving skills, and a deep understanding of process optimization techniques. Proficiency in process modeling software and data analysis tools is essential. We are seeking a proactive individual who can lead change initiatives, communicate effectively with stakeholders at all levels, and deliver measurable results in a remote work setting. This is an excellent opportunity to leverage your industrial engineering skills and make a significant impact on business operations.
This advertiser has chosen not to accept applicants from your region.
8
Process Improvement Engineer
248001 Dehradun, Uttarakhand
₹65000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Dehradun, Uttarakhand, IN
Our client is seeking a highly analytical and results-oriented Process Improvement Engineer to join their team in Dehradun, Uttarakhand, IN . This role is critical for identifying inefficiencies and implementing innovative solutions to optimize our operational processes. The ideal candidate will have a strong background in industrial engineering principles, methodologies like Lean and Six Sigma, and a proven ability to drive significant improvements in productivity, quality, and cost reduction. Responsibilities include analyzing existing workflows, identifying bottlenecks and areas for improvement, developing process models, and implementing changes that enhance operational effectiveness. You will work closely with various departments, gathering data, conducting root cause analyses, and collaborating with teams to implement and sustain process enhancements. Experience with process mapping software, statistical analysis tools, and project management is essential. This position requires excellent problem-solving skills, strong communication abilities to engage stakeholders at all levels, and a proactive approach to continuous improvement. This is an exciting opportunity to contribute to operational excellence and make a tangible impact on the business.
Key Responsibilities:
Our client is seeking a highly analytical and results-oriented Process Improvement Engineer to join their team in Dehradun, Uttarakhand, IN . This role is critical for identifying inefficiencies and implementing innovative solutions to optimize our operational processes. The ideal candidate will have a strong background in industrial engineering principles, methodologies like Lean and Six Sigma, and a proven ability to drive significant improvements in productivity, quality, and cost reduction. Responsibilities include analyzing existing workflows, identifying bottlenecks and areas for improvement, developing process models, and implementing changes that enhance operational effectiveness. You will work closely with various departments, gathering data, conducting root cause analyses, and collaborating with teams to implement and sustain process enhancements. Experience with process mapping software, statistical analysis tools, and project management is essential. This position requires excellent problem-solving skills, strong communication abilities to engage stakeholders at all levels, and a proactive approach to continuous improvement. This is an exciting opportunity to contribute to operational excellence and make a tangible impact on the business.
Key Responsibilities:
- Analyze current operational processes to identify inefficiencies and areas for improvement.
- Develop and implement process improvement strategies using Lean, Six Sigma, and other methodologies.
- Design and map new workflows to enhance productivity and reduce costs.
- Conduct root cause analyses for process-related issues.
- Collaborate with cross-functional teams to implement changes and ensure adoption.
- Measure and monitor the effectiveness of implemented improvements.
- Develop standard operating procedures (SOPs) for optimized processes.
- Present findings and recommendations to management and stakeholders.
- Drive a culture of continuous improvement throughout the organization.
- Bachelor's degree in Industrial Engineering, Mechanical Engineering, or a related field.
- Proven experience in process improvement, operations analysis, or quality management.
- Certification in Lean or Six Sigma (Green Belt or Black Belt preferred).
- Strong understanding of process mapping and analytical tools.
- Excellent data analysis and statistical skills.
- Proficiency in project management methodologies.
- Strong communication, presentation, and interpersonal skills.
- Ability to work effectively in a team and independently.
This advertiser has chosen not to accept applicants from your region.
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