8,275 Team Performance jobs in India

Position Name: Manager Site Manex

Qualification:

- Mechanical or Industrial Engineering degree, MS or MBA preferred

Experience:

- 5+ years of Consumer Goods manufacturing & Process Improvement experience.

Knowledge & skills:

- Thorough knowledge of Manufacturing Excellence principles.

- Strong focus on Process Improvement, Waste Reduction, Efficiency Optimization & Excellence Problem Solving Skills.

- Strong influencing skill and should persuade senior stakeholders, using data, that the investment of resources in their improvement plans will deliver the correct results.

- Effectively manages relationships, internal and external to achieve world class performance outcome.

- Demonstrates great leadership to drive people performance to consistently deliver results & sustain culture change Performance governance:

- Develop and drive the implementation of the site ManEx master plan for IMFL packaging hall & departmental level.

- As part of the site leadership team, set objectives and priorities and lead the change management processes for the department.

- Work to maintain alignment between all parts of the site's supply chain by coordinating all departments to work together in ManEx deployment.

- Lead and support all departments in implementing MMS practices to meet their broad plans.

- As part of the site steering committee and implementation task forces, coaches managers to develop teams at all levels to produce performance results through the ManEx practices.

People Management:

- Demonstrate Managerial leadership to develop team against role capabilities.

- Ensures effective implementation of ManEx training & development programmes by aligning site /line management.

- Coordinate ManEx TOT and evaluation programmes to maintain consistency of approach and ensure alignment with Diageo Capability programme.

Focused Improvement:

- Provide pert loss & waste leadership and coaching to operational teams.

- Participate in and lead as required improvement projects using the DMAIC methodology.

- Develop specific manufacturing performance improvement initiatives to optimize cost, eliminate waste

and improve operational flexibility.

- Engage with the Daily Operational Review meetings to provide expert analysis of performance

improvement opportunities.

- Engage with the Daily Operational Review meetings to provide expert analysis of performance

improvement opportunities.

- Practice Maturity Assessments - Develop & implement a Practice Maturity improvement ManEx strategy

for site and conduct regular assessments.

Team meetings & Communications:

- Implement weekly/ monthly/ quarterly communications to drive the engagement and momentum of

the ManEx journey.

- Support the Task Forces and Shift Based teams in their deployment of ManEx through their regular

meetings and their communication of activities.

Flexible Working Statement:

Flexibility is key to our success. Talk to us about what flexibility means to you so that you’re supported to manage your wellbeing and balance your priorities from day one.

Diversity statement:

Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this. We embrace diversity in the broadest possible sense. This means that you’ll be welcomed and celebrated for who you are just by being you. You’ll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more. Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world.

The Quality Analyst is responsible for monitoring, evaluating, and improving the quality of customer interactions in a call center. This role involves analyzing calls, providing feedback to agents, identifying trends, and collaborating with teams to enhance overall customer satisfaction and operational efficiency.

KEY RESPONSIBILITIES:

Call Monitoring and Evaluation

• Monitor live or recorded calls to evaluate agent performance against quality standards.
• Assess agent adherence to scripts, protocols, and company policies.
• Evaluate the accuracy, professionalism, empathy, and resolution provided during calls.

Feedback and Coaching

• Provide constructive feedback to agents based on quality assessments.
• Collaborate with team leaders and trainers to address performance gaps and training needs.
• Conduct one-on-one coaching sessions to help agents improve their skills.

Reporting and Analysis

• Prepare detailed reports on quality metrics, trends, and areas of improvement.
• Track agent performance over time and provide actionable insights to management.
• Identify recurring issues and recommend process improvements.

Compliance and Standards

• Ensure that all customer interactions comply with company policies, industry standards, and regulatory requirements.
• Monitor for potential risks and escalate compliance concerns promptly.

Continuous Improvement

• Participate in the development of quality guidelines and standards.
• Suggest enhancements to call scripts, processes, and tools to improve customer satisfaction and efficiency.
• Stay updated on industry best practices and emerging trends in customer support.

PREFERRED QUALIFICATIONS & REQUIRED SKILLS:

• Bachelor’s degree is mandatory.
• 2+ years of experience in quality analyst role in a call center.
• Proficiency in quality monitoring tools and CRM systems.
• Strong analytical and reporting skills, with knowledge of MS Excel, Google Sheets, or equivalent.
• Excellent communication and interpersonal skills.
• Strong attention to detail and analytical mindset.
• Ability to provide constructive feedback and motivate team members.
• Time management and multitasking skills.

PERKS OF JOINING:

The Culture: most companies talk about their values, we live them.

• Supportive Culture: We value teamwork, mentorship, and professional development, and we show it by providing top-notch employee experience and training programs, and incentivizing team growth.
• Work-Life Balance: We support a hybrid work model and encourage our employees to create a healthy balance between personal and professional life.
• Rewards and Recognitions: Competitive compensation, annual and spot bonuses, and a focus on recognizing hard work with well-earned rewards are part of our DNA.
• Innovative Work: Contribute to cutting-edge solutions for e-commerce and SaaS businesses.

The Work: stability of a market leader with the hunger for innovation and growth of a start-up

• Impactful & Broad Role: You will have a seat at the table when it comes to key management decisions, drive critical marketing strategy and decisions, and have a voice in key product and user experience decisions.
• Growth Opportunities: Learn and grow from market veterans, take advantage of a fast-paced, collaborative environment, and enjoy the ability to move up the ladder when you earn it.
• Competitive Benefits: Access comprehensive insurance for health (incl. parents), life and personal accident.

ABOUT SILVERMINE GROUP:

Silvermine Group is the largest & most trusted provider of regulatory compliance services for the heavy trucking and transportation industries. Our compliance automation platform is secure, cloud-based, and certified by the IRS - helping over 100,000 customers every year file federally required documents - such as IRS Form 2290, Form 8849, and MCS-150 - accurately, securely, and on time. Our technology, highly skilled customer support, and relentless focus on product improvement and growth ensures that our customers’ equipment stays on the road and their businesses keep humming.

Website: Silvermine Group Products: eform2290 and emcs150

Apply on : Location: Bangalore

• Analyzing complex business problems and identifying root causes of inefficiencies.
• Developing and implementing data-driven strategies for performance improvement.
• Leading client engagements, managing project timelines, and ensuring timely delivery of high-quality outputs.
• Facilitating workshops and stakeholder meetings to gather insights and drive change adoption.
• Designing and optimizing core business processes across functions such as operations, supply chain, and finance.
• Conducting benchmarking studies and recommending best practices.
• Developing key performance indicators (KPIs) and monitoring progress towards strategic goals.
• Mentoring junior consultants and fostering a collaborative team environment.
• Preparing comprehensive reports, presentations, and actionable recommendations for clients.
• Staying abreast of industry trends and emerging best practices in performance management.

Opportunity

The candidate will play a pivotal role in driving transformation projects across voice, chat, and digital channels, with a focus on self-service, AI enablement, and cloud migration. The role is part of large-scale "Change the Bank" initiatives, aimed at modernizing customer engagement and contact center operations.

Key Responsibilities

• Collaborate with stakeholders to elicit and document business requirements across IVR simplification, automation, and AI-led customer service initiatives.
• Define and validate use cases for ID&V enhancements like CLI/ANI, OTP, Voice ID.
• Analyze and map current vs. future state processes for contact center technology migrations (e.g., CRM to Genesys).
• Create detailed requirements for WFM forecasting, scheduling, and reporting tools.
• Support implementation of AI/GenAI-enabled agent-assist solutions and knowledge management systems.
• Collaborate with data teams to define real-time and historical reporting requirements (BI, sentiment, intent).
• Manage user stories, backlogs, and lead sprint ceremonies across agile projects.
• Facilitate business readiness and process reengineering for CaaS implementation and cloud-based routing/queuing strategies.

Essentials

Domain Knowledge

• Strong understanding of Contact Center architecture and technologies (IVR, Bots, Routing Engines, Voice ID).
• Experience in enterprise cloud migration projects ideally with platforms like Genesys, Amazon Connect, or MS Teams.
• Working knowledge of real-time data migration and analytics for contact centers.
• Familiarity with Private Banking or Retail Banking processes is a plus.

Skills

• Strong communication and stakeholder engagement abilities.
• Proven analytical and problem-solving skills.
• Agile/Scrum proficiency, including story mapping and backlog management.
• Proficient in Confluence, JIRA, PowerPoint, Excel, and Visio

Academic Qualifications

MBA (preferably from a Tier 1 institute with a good academic background)

Experience

• 6+ years of relevant post-MBA experience in transformation/technology projects.
• Contact Center or Banking domain exposure preferred.

Certifications

• Agile Certification (CSPO, Scrum Master)
• CBAP preferred
• Exposure to tools like Genesys, Amazon Connect, or NICE a plus

Systems / Tooling experience

Confluence, Jira, Kanban boards, Excel, PowerPoint, Visio

Job Location

Bangalore/ Pune/ Hyderabad

Job Type & Nature

Full Time, Hybrid

Since 1994, Arise Virtual Solutions Inc. has created a disruptive technology platform that connects the world’s biggest brands with the largest network of gig-economy Service Partners in the BPO industry. Owned by Warburg Pincus, one of the world’s largest Private Equity Firms, Arise is the work-from-home pioneer and now the CX Transformation trailblazer. We are changing the way the world WORKS with every major brand that we support. Come be a part of the revolution as a regular-full-time employee of Arise Virtual Solutions!

Our Core Values:

Relentlessly Pursue Excellence

Empower People & Partners

Make a Difference

No Boundaries

Embrace Possibilities

Our Performance excellence team at Arise is looking for a Performance Improvement Analyst who will report into the Manager. This position will build the governance and structure for performance improvement supporting the global operations. This is your opportunity to join this dynamic team and leave your mark on Arise and the booming gig-economy.

Responsibilities:

Qualifications:

When smart, creative and passionate people get together, the results are astounding and the opportunities limitless! Achieve your potential at Arise.

Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V

Since 1994, Arise Virtual Solutions Inc. has created a disruptive technology platform that connects the world’s biggest brands with the largest network of gig-economy Service Partners in the BPO industry. Owned by Warburg Pincus, one of the world’s largest Private Equity Firms, Arise is the work-from-home pioneer and now the CX Transformation trailblazer. We are changing the way the world WORKS with every major brand that we support. Come be a part of the revolution as a regular-full-time employee of Arise Virtual Solutions!

Our Core Values:

Relentlessly Pursue Excellence

Empower People & Partners

Make a Difference

No Boundaries

Embrace Possibilities

Our Performance excellence team at Arise is looking for a Performance Improvement Manager who will report into the Director. This position will build the governance and structure for performance improvement supporting the global operations. This is your opportunity to join this dynamic team and leave your mark on Arise and the booming gig-economy.

Responsibilities:

Qualifications:

When smart, creative and passionate people get together, the results are astounding and the opportunities limitless! Achieve your potential at Arise.

Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V

Job Title: Performance and Talent Management Executive

Location: Bangalore, Karnataka

Experience Required: 3–5 Years

Job Summary:

We are seeking a dynamic and analytical Performance and Talent Management Executive to join our HR team. The ideal candidate will be responsible for driving performance management processes, talent development initiatives, and data-driven decision-making. This role requires a strong understanding of HR processes, analytical tools, and emerging technologies in the HR domain.

Key Responsibilities:

Performance Management

• Drive end-to-end performance management cycles including goal setting, quarterly reviews, and annual appraisals.
• Partner with business leaders to ensure alignment of performance goals with organizational objectives.
• Analyze performance data to identify trends, gaps, and opportunities for improvement.
• Support calibration sessions and ensure fairness and consistency in performance ratings.

Talent Management

• Assist in succession planning, talent reviews, and career development frameworks.
• Collaborate with Learning & Development to identify skill gaps and recommend training interventions.
• Maintain talent dashboards and provide insights to leadership on talent health and readiness.

Data & Analytics

• Leverage data to generate actionable insights on employee performance, engagement, and retention.
• Build and maintain dashboards using tools like Power BI , Power Apps , and other analytical platforms.
• Utilize AI-driven tools to enhance predictive analytics in talent management.

Qualifications & Skills:

Technical Skills

• Bachelor’s degree in human resources, Business Administration, or a related field.
• 3–5 years of experience in performance and talent management.
• Strong analytical and problem-solving skills.
• Hands-on experience with Power BI , Power Apps , Oracle HCM and other analytical tools is a plus.
• Exposure to AI capabilities in HR tech is an added advantage.

Soft Skills

• Strong communication skills – able to convey complex ideas clearly and effectively across all levels.
• Stakeholder management – build trust and collaborate with cross-functional teams and leadership.
• Attention to detail – ensure accuracy in data, reporting, and documentation.
• Adaptability – thrive in a fast-paced, evolving environment with changing priorities.
• Critical thinking – approach challenges with a strategic and solution-oriented mindset.
• Empathy and interpersonal skills – understand employee perspectives and foster a positive work culture.
• Project management – ability to manage multiple initiatives and meet deadlines efficiently.
• Discretion and integrity – handle sensitive employee data and performance information with confidentiality.