1,955 Team Services jobs in India
Administrative Services Supervisor
Posted today
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+ Lead and mentor a team of Administrative and Queue Management Specialists.
+ Oversee daily queue operations and ensure accurate case categorization and timely allocation.
+ Monitor SLA adherence and proactively address potential breaches.
+ Collaborate with site leads and cross-functional teams to ensure seamless workload distribution.
+ Analyze queue data and generate reports for leadership review.
+ Identify and implement process improvements to enhance operational efficiency.
+ Conduct regular team meetings, performance reviews, and coaching sessions.
+ Serve as the escalation point for complex or high-priority queue issues.
+ Ensure compliance with data privacy and confidentiality standards.
+ Support hiring, onboarding, and training of new team members.
**About The Cigna Group**
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
Administrative Services Representative
Posted today
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At CIGNA Healthcare we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
CIGNA Healthcare believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at CIGNA Healthcare will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!
**Job Title** : Administration and Queue Specialist
**Department** : GIH
**Reports To** : Senior Team Leader
**Job Summary** :
We are seeking a highly organized and detail-oriented Administrative Specialist to join our growing team. In this role, you will play a crucial role in ensuring the smooth and efficient case management. Your primary responsibilities will include triaging cases, accurately routing them to the appropriate queues, and verifying case alignment with relevant policies and entities. Additionally, you will be responsible for the efficient allocation of work to the claims/customer services team based on TAT.
**Key Responsibilities** :
+ Accurately assess and categorize cases based on their nature and urgency.
+ Sorting, processing, and vetting of claims firsthand for claims payment and ensuring they are accurately assigned.
+ File management and classification of data and supporting reporting compilation.
+ Electronic transfer of received claims to the various platforms.
+ Route cases to the correct queues within the case management system.
+ Ensure efficient and timely case assignment to the appropriate claims handlers.
+ Verify that each case is handled in accordance with established company policies and procedures ensuring there are no data breaches.
+ Identify and escalate any potential policy exceptions or discrepancies.
+ Monitor case volume and workload within the claims team.
+ Maintain accurate and up-to-date records within the system.
+ Generate reports and analyse data as needed.
+ Collaborate effectively with other departments within the organization.
+ Identify opportunities for process improvement within the case management workflow.
+ Participate in team meetings and contribute to discussions on improving team efficiency and effectiveness.
**Requirements:**
+ 1-3 years of experience in an administrative or case management role.
+ Preferred: Prior experience in the healthcare industry.
+ Strong attention to detail and accuracy.
+ Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
+ Experience with case management software (preferred but not required).
+ Strong communication and interpersonal skills.
+ Ability to work independently and as part of a team.
+ Problem-solving and critical thinking skills.
+ Excellent time management skills with ability to continuously prioritize set tasks accordingly.
+ Upholds utmost discretion when handling confidential information.
**Education:** Any Graduation.
**Job Location** : Bangalore
+ **Work Timings** : Morning, Noon, and Night shifts on a rotational basis
Weekend availability may be required
Holiday support as required.
**Note** : This job description is intended to provide a general overview of the position. It is not intended to be an exhaustive list of duties and responsibilities.
**Disclaimer** :
This job description may be subject to change at any time due to business needs.
**About The Cigna Group**
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
Administrative Services Manager
Posted 22 days ago
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Key responsibilities include managing office operations, including space planning, vendor management, and procurement of office supplies and equipment. You will oversee the maintenance and upkeep of the office facilities, ensuring a safe and comfortable working environment. The Administrative Services Manager will also be responsible for developing and implementing administrative policies and procedures, optimizing workflows, and ensuring compliance with company standards. Supervision and training of administrative assistants and support staff will be a key aspect of the role, ensuring high levels of performance and customer service.
The ideal candidate will possess a Bachelor's degree in Business Administration, Management, or a related field. A minimum of 5 years of experience in office management, facilities management, or a related administrative role is required. Proven experience in staff supervision and team leadership is essential. Strong organizational skills, excellent time management abilities, and proficiency in Microsoft Office Suite are mandatory. The ability to multitask, prioritize effectively, and solve problems efficiently is crucial. Excellent communication and interpersonal skills are necessary for interacting with staff, vendors, and external stakeholders.
This role is based at our office in Thiruvananthapuram, Kerala, IN , and requires a dedicated individual committed to maintaining a seamless operational flow. If you are a results-oriented administrator with a passion for creating an efficient and positive workplace, we encourage you to apply and contribute to our client's success.
Operations Manager - Administrative Services
Posted 5 days ago
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As the Operations Manager, you will be responsible for directing and coordinating the activities of various administrative departments, including facilities management, procurement, human resources support, and general office operations. You will develop and implement operational policies and procedures to enhance efficiency and streamline workflows. Budget management, resource allocation, and vendor negotiation will be key responsibilities. You will ensure compliance with all relevant regulations and organizational policies. Leading and motivating a team of administrative staff, fostering a positive work environment, and conducting performance reviews will be essential. Furthermore, you will oversee the implementation of new administrative systems and technologies to improve operational effectiveness. Continuous process improvement and risk management will be central to your role.
The successful candidate will have a Bachelor's degree in Business Administration, Management, or a related field, with a minimum of 7-10 years of experience in operations management or a senior administrative role. A Master's degree or relevant professional certification is a plus. Proven experience in managing budgets, overseeing multiple departments, and implementing operational improvements is required. Excellent leadership, communication, negotiation, and problem-solving skills are essential. Strong analytical abilities and proficiency in using office productivity software and management information systems are necessary. The ability to multitask, prioritize effectively, and thrive in a fast-paced environment is crucial. This is an excellent opportunity for a seasoned professional to make a significant impact on the operational success of a dynamic organization.
Remote Administrative Services Manager
Posted 6 days ago
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Job Description
Responsibilities:
- Oversee and manage a remote team of administrative assistants and support staff.
- Develop, implement, and refine administrative policies and procedures to enhance operational efficiency.
- Manage a wide range of administrative tasks, including scheduling, correspondence, record-keeping, and travel arrangements for senior leadership.
- Ensure the smooth operation of virtual office environments, including IT support coordination and office supply management.
- Act as a key liaison between departments, facilitating seamless communication and workflow.
- Manage vendor relationships and contracts related to administrative services.
- Develop and manage departmental budgets, ensuring cost-effectiveness and efficient resource allocation.
- Implement and oversee systems for document management, data security, and compliance.
- Conduct performance reviews and provide ongoing coaching and development for the administrative team.
- Identify and implement process improvements to streamline operations and enhance productivity.
- Maintain a high level of professionalism and confidentiality in all administrative matters.
Qualifications:
- Bachelor's degree in Business Administration, Management, or a related field.
- Minimum of 5 years of experience in administrative management or office operations, with at least 2 years in a supervisory role.
- Proven experience managing remote teams and distributed operations.
- Excellent organizational, time management, and multitasking abilities.
- Strong understanding of administrative best practices and office management systems.
- Exceptional written and verbal communication skills, with the ability to interact professionally with all levels of staff and external stakeholders.
- Proficiency in using virtual collaboration tools, project management software, and standard office productivity suites (e.g., Microsoft Office, Google Workspace).
- Demonstrated ability to work independently, exercise sound judgment, and solve problems proactively.
- A commitment to fostering a positive and productive remote work environment.
- Experience with budget management and vendor negotiations is highly desirable.
This remote role provides a significant opportunity to lead and shape the administrative backbone of a growing company. Your strategic approach and dedication to excellence will be critical to our success, supporting our operations from anywhere, including potentially your base in Gurugram, Haryana, IN .
Operations Manager - Administrative Services
Posted 6 days ago
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Job Description
Responsibilities:
- Oversee and manage all administrative functions, including office management, facilities, and vendor relations.
- Develop and implement administrative policies and procedures to enhance operational efficiency.
- Manage the procurement of office supplies, equipment, and services, ensuring cost-effectiveness.
- Supervise and mentor the administrative support team, providing guidance and performance management.
- Ensure compliance with all relevant company policies, regulations, and legal requirements.
- Manage the office budget, track expenses, and prepare financial reports related to administrative operations.
- Oversee the maintenance and upkeep of office facilities, ensuring a safe and productive work environment.
- Coordinate travel arrangements and logistics for staff as needed.
- Implement and manage systems for document management and record-keeping.
- Liaise with other departments to ensure seamless administrative support across the organization.
- Identify opportunities for process improvements and implement solutions to enhance efficiency.
- Manage relationships with external service providers and contractors.
- Support HR functions such as onboarding, payroll coordination, and employee records management.
Qualifications:
- Bachelor's degree in Business Administration, Management, or a related field.
- Minimum of 6 years of experience in operations management or a similar administrative leadership role.
- Proven experience in managing diverse administrative functions, including facilities, procurement, and compliance.
- Strong understanding of office operations, business processes, and best practices.
- Excellent leadership, team management, and interpersonal skills.
- Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook) and experience with ERP or administrative software.
- Strong organizational, multitasking, and time management skills.
- Excellent problem-solving and decision-making abilities.
- Effective communication and negotiation skills.
- Experience in budget management and financial reporting.
- Ability to work effectively in a fast-paced environment and adapt to changing priorities.
This is an excellent opportunity for a motivated professional to take on a key role within our client's organization. We offer a competitive salary and a comprehensive benefits package.
Operations Manager - Administrative Services
Posted 12 days ago
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Job Description
Responsibilities:
- Oversee the planning, execution, and optimization of all administrative support functions, including office management, facilities coordination, and vendor relations for remote teams.
- Develop, implement, and refine operational policies and procedures to enhance efficiency and ensure compliance.
- Manage and mentor a team of administrative assistants and support staff, fostering a high-performance culture.
- Develop and manage the administrative budget, ensuring cost-effectiveness and accurate financial reporting.
- Oversee vendor selection and management, negotiating contracts and service level agreements.
- Implement and manage systems for effective record-keeping, document management, and information flow.
- Identify opportunities for process improvements and technological solutions to streamline administrative tasks.
- Coordinate with IT, HR, and Finance departments to ensure integrated operational support.
- Plan and execute special projects as assigned, ensuring timely and successful completion.
- Ensure a positive and productive working environment for all employees, adapting strategies for a remote workforce.
- Act as a key liaison between leadership and administrative teams, ensuring clear communication and alignment.
- Monitor operational performance metrics and provide regular reports to senior management.
Qualifications:
- Bachelor's degree in Business Administration, Operations Management, or a related field. Master's degree preferred.
- Minimum of 7 years of progressive experience in operations management, with at least 4 years in a leadership role focused on administrative services.
- Proven experience in managing and leading remote teams.
- Strong understanding of operational best practices, process improvement methodologies, and budget management.
- Excellent organizational, planning, and problem-solving skills.
- Exceptional communication, interpersonal, and stakeholder management abilities.
- Proficiency in relevant software and tools, including project management and office productivity suites.
- Ability to multitask, prioritize effectively, and adapt to changing business needs.
- Experience in the technology sector is a significant advantage.
- Demonstrated ability to drive efficiency and implement strategic initiatives.
This is a key leadership opportunity within a growing company, offering the chance to significantly impact operational excellence and team productivity in a dynamic, fully remote setting.
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Operations Manager, Administrative Services
Posted 12 days ago
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Job Description
Responsibilities:
- Oversee and manage all aspects of daily office operations, ensuring efficiency and cost-effectiveness.
- Develop, implement, and enforce administrative policies and procedures.
- Manage and supervise administrative support staff, including receptionists, administrative assistants, and office clerks.
- Oversee office budget, including procurement of supplies, equipment, and services.
- Manage vendor relationships and contract negotiations for services such as maintenance, cleaning, and security.
- Ensure the facility is well-maintained, safe, and compliant with all relevant regulations.
- Plan and coordinate office moves, renovations, and space management.
- Implement and manage systems for record-keeping, filing, and information management.
- Develop and deliver training programs for administrative staff.
- Serve as a point of contact for employee inquiries regarding administrative policies and procedures.
- Contribute to strategic planning for administrative services to support organizational goals.
- Manage corporate travel arrangements and expense reporting processes.
- Implement and maintain health and safety procedures within the office environment.
- Oversee event planning and coordination for internal and external meetings.
- Continuously seek opportunities to improve administrative processes and introduce innovative solutions.
Qualifications:
- Minimum of 5 years of experience in administrative management or operations management.
- Proven track record of successfully managing office operations and administrative teams.
- Strong understanding of budgeting, procurement, and vendor management.
- Excellent leadership, team management, and motivational skills.
- Exceptional organizational and time management abilities.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other office management software.
- Strong communication, interpersonal, and problem-solving skills.
- Experience with facility management and health and safety regulations.
- Ability to work independently and make sound decisions.
- Bachelor's degree in Business Administration, Management, or a related field is preferred.
- Experience in a hybrid work environment is advantageous.
- Ability to adapt to changing priorities and manage multiple tasks effectively.
- A proactive approach to identifying and resolving operational challenges.
Operations Manager - Administrative Services
Posted 22 days ago
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Job Description
- Overseeing daily administrative operations and ensuring smooth office functioning.
- Managing facilities, including maintenance, security, and space planning.
- Developing and implementing administrative policies and procedures.
- Managing vendor relationships and negotiating contracts for services and supplies.
- Overseeing procurement processes and managing office inventory.
- Leading and mentoring a team of administrative professionals.
- Managing the administrative budget and controlling expenses.
- Ensuring a safe, secure, and efficient work environment.
- Implementing process improvements to enhance operational efficiency.
- Coordinating office events and employee engagement activities.
- Bachelor's degree in Business Administration, Management, or a related field.
- Minimum of 4-6 years of experience in administrative operations management or office management.
- Proven experience in facilities management, procurement, and vendor management.
- Strong leadership and team management skills.
- Excellent organizational, problem-solving, and decision-making abilities.
- Proficiency in MS Office Suite and other relevant administrative software.
- Strong communication and interpersonal skills.
- Experience in a hybrid work setup, balancing in-office and remote team coordination.
Operations Manager - Administrative Services
Posted 22 days ago
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