25 Team jobs in Patna

Job Description:

Job Title: Team Lead- Power BI

Shift Timings:

Should be able to work until 10:30 PM IST

Location: PAN INDIA Remote, Work from Home

Experience Required:7 - 15 Years

Note- Please ensure the Power BI Desktop App is installed on your laptop/system in advance of the interview.

• Strong expertise in Power BI, DAX, SQL, Data Modelling, PowerBi services,
• Should have good experience in Data visualization, SQL, query optimization,DAX functions, PowerBI Service,Data Modelling
• In-depth understanding of data modeling and relational databases.
• Collaborate with stakeholders to understand requirements and translate them into effective solutions.
• Excellent problem-solving, communication, and interpersonal skills.
• Should be able to work directly with onshore team members.
• Should have good experience in handling a team lead.

• Lead, train, and mentor a team of customer service representatives to deliver exceptional support.
• Monitor team performance, set performance goals, and conduct regular performance reviews.
• Handle escalated customer inquiries and complex issues, providing timely and effective solutions.
• Develop and implement customer support policies and procedures to improve efficiency and customer satisfaction.
• Analyze customer feedback and support metrics to identify trends and areas for improvement.
• Collaborate with other departments to resolve customer issues and improve product/service offerings.
• Ensure adherence to service level agreements (SLAs) and quality standards.
• Manage workforce scheduling and resource allocation to meet customer demand.
• Report on team performance and customer satisfaction metrics to senior management.
• Foster a positive and supportive team environment that encourages professional growth and high performance.

• High school diploma or equivalent; Bachelor's degree preferred.
• Minimum of 3-5 years of experience in customer service, with at least 1-2 years in a supervisory or team lead role.
• Proven ability to lead and motivate a team.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong understanding of customer support principles and best practices.
• Experience with customer relationship management (CRM) software and helpdesk ticketing systems.
• Ability to handle stressful situations and de-escalate customer complaints effectively.
• Proficiency in relevant software applications.
• Prior experience in the service industry is a plus.

• Lead, coach, and mentor a team of customer support representatives to achieve service level agreements (SLAs) and performance goals.
• Oversee daily operations of the customer support function, ensuring timely and effective resolution of customer inquiries.
• Monitor customer interactions across various channels (phone, email, chat, social media) and provide constructive feedback.
• Develop and implement training programs to enhance agent skills, product knowledge, and service quality.
• Analyze customer support metrics and KPIs to identify areas for improvement and implement corrective actions.
• Manage escalations and resolve complex customer issues with professionalism and efficiency.
• Collaborate with other departments to address systemic customer issues and improve overall customer experience.
• Contribute to the development and refinement of customer support policies and procedures.
• Maintain a positive and motivating team environment, fostering collaboration and knowledge sharing.
• Ensure adherence to company standards for customer service quality and data privacy.
• Onboard new team members and provide comprehensive training.
• Report on team performance, key trends, and customer feedback to management.
• Champion a customer-centric culture within the team and the organization.
• Stay informed about industry best practices and emerging trends in customer support.
• Participate in strategic planning for the customer support department.

• High school diploma or equivalent; a Bachelor's degree in a related field is preferred.
• Minimum of 3 years of experience in customer service or support, with at least 1 year in a team lead or supervisory role.
• Proven ability to lead and motivate a remote team.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong understanding of customer support principles and best practices.
• Proficiency in CRM software and helpdesk ticketing systems.
• Ability to manage multiple tasks and priorities effectively in a fast-paced remote environment.
• Strong analytical skills and experience with performance metrics.
• A passion for customer advocacy and service excellence.
• Experience with performance management and coaching.
• Must be comfortable working entirely remotely from Patna, Bihar, IN or surrounding areas.

• Lead, train, and mentor a team of customer support representatives.
• Set performance targets for the team and monitor individual and team performance.
• Handle and resolve escalated customer inquiries and complaints effectively.
• Develop and implement customer support policies and procedures.
• Analyze customer feedback and support data to identify trends and areas for improvement.
• Collaborate with other departments to ensure seamless resolution of customer issues.
• Foster a positive and motivating team environment.
• Ensure adherence to service level agreements (SLAs) and quality standards.
• Identify training needs and conduct regular team training sessions.
• Contribute to the continuous improvement of customer support operations.

• Bachelor's degree in Business Administration or a related field.
• 5+ years of experience in customer support, with at least 2 years in a team lead or supervisory role.
• Proven leadership and team management skills.
• Excellent communication, interpersonal, and problem-solving abilities.
• Strong understanding of customer service principles and best practices.
• Experience with CRM software and customer support platforms.
• Ability to handle difficult customer situations with professionalism and empathy.
• Strong organizational and time management skills.
• Adaptability and ability to work in a fast-paced environment.

Job Title: Team Lead – Mine Planning

Employment Type: Full-Time / Permanent

Experience : 10-15 Years

Job Summary:

We are looking for an experienced Mine Planning Lead to manage the planning and design of our mining operations. You’ll be responsible for preparing both short-term and long-term mining plans, ensuring work is done safely, efficiently, and as per the approved Mining Plan. You’ll also guide a team of mining professionals and work with other departments to meet production targets.

Key Responsibilities:

• Lead the mine planning team to prepare daily, weekly, and monthly mining plans.
• Make sure all mining work follows the approved Mining Plan .
• Check and match the quantity and quality of ore mined with production data.
• Ensure mining operations are safe, cost-effective, and efficient .
• Use SURPAC software to create and update mine designs, block models, and excavation plans.
• Prepare blend plans and excavation schedules using SURPAC.
• Train junior engineers and geologists in using SURPAC and other planning tools.

Required Qualifications:

• B.E./B.Tech in Mining Engineering from a recognized university.
• First Class Mines Manager Certificate of Competency (preferred).

Experience:

• Minimum 10 years of experience in open-pit mining and mine planning .
• At least 5 years of hands-on experience using SURPAC software .

Key Skills:

• Strong knowledge of mine design and scheduling .
• Skilled in SURPAC software .
• Good leadership, communication, and training abilities.
• Ability to work safely and manage multiple tasks efficiently.