6,708 Tech Support Mocc jobs in India
Tech Support (MOCC)
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Act as conference operator for high profile calls.
First line trouble shooting if problems are reported using diagnostic techniques.
Translate user requirements to system for event execution.
Resolve booking issues and ensure latest information is made available for event setup.
Remote setup and tear down of Audio Visual events including VCs as per the user requirements.
Supporting the client in the use of AV Systems.
Supporting Video Conferencing calls.
Liaising with stakeholders to ensure successful execution of events
Co-ordinate preventative maintenance to AV equipment.
Troubleshoot AV / Event related issues during set up or during the actual call, as and when it arises
Escalation when problems persist.
Promote and adhere to the Company's policy and procedures.
Running metric reports.
Any other responsibilities as requested by the lead and / or any designated member from the team
Should be flexible to work in any of the 24 x 7 shift.
Customer Support Executive, Customer Support
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1+ year of mandatory experience in inbound calls
**Languages**: Hindi and English
Experience in eCommerce domain a must - voice / non-voice processes - managing customer queries on their own
Job summary
GlowRoad is a social commerce company that sells products to customers at wholesale prices and helps them resell on Facebook and WhatsApp. It also provides them with all reselling services like logistics network, e-commerce website, and the ability to collect cash.
Key job responsibilities
Handling Inbound /Outbound calls and ensuring that all valid customer concerns are being dealt with immediately.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Identify and assess customers’ needs to achieve satisfaction
Identifying the issues in the system and highlighting them to managers
Taking the extra mile to engage customers
Coordinating with internal team members for fast resolution of customer query
Ability to handle about 90-100 inbound calls per day
Additional language - Tamil Malayalam kannada Telugu
Customer Support Executive, Customer Support
Posted today
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1+ year of mandatory experience in inbound calls
**Languages**: Hindi and English
Experience in eCommerce domain a must - voice / non-voice processes - managing customer queries on their own
Job summary
GlowRoad is a social commerce company that sells products to customers at wholesale prices and helps them resell on Facebook and WhatsApp. It also provides them with all reselling services like logistics network, e-commerce website, and the ability to collect cash.
Key job responsibilities
Handling Inbound /Outbound calls and ensuring that all valid customer concerns are being dealt with immediately.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Identify and assess customers’ needs to achieve satisfaction
Identifying the issues in the system and highlighting them to managers
Taking the extra mile to engage customers
Coordinating with internal team members for fast resolution of customer query
Ability to handle about 90-100 inbound calls per day
Additional language - Tamil Malayalam kannada Telugu
Technical Customer Support, II
Posted 5 days ago
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Overview:
At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer's and partner's needs and solve their challenges.
Being a part of Zebra Nation means being seen, heard, valued, and respected. Drawing from our diverse perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries to redefine the work of tomorrow for organizations, their employees, and those they serve.
You have opportunities to learn and lead at a forward-thinking company, defining your path to a fulfilling career while channeling your skills toward causes that you care about - locally and globally. We've only begun reimaging the future - for our people, our customers, and the world.
Let's create tomorrow together.
Resolves problems with customers via telephone, email or chat sessions using technical product knowledge and strong interpersonal skills. Troubleshoots problems with appropriate applications, products and vendors. Identifies and documents customer issues, and escalates complex issues. Understands multiple applications and platforms.
Responsibilities:
+ Communicates varied technical solutions to customers via multiple channels using effective communication, listening and comprehension skills.
- Fully documents customer interactions in real-time; may author content for review.
- Solves problems in a timely manner using full understanding of the product functions and features and customer environment.
- Analyzes and corrects product issues/ malfunctions with intermittent supervision on day-to-day work and general supervision on new assignments.
- Works on a full range of problems of moderate scope that require selection and/or modification of existing procedures and processes,
- Manages multiple tickets related a spectrum of technical problems.
- Collaborates with fellow technicians and supervisor to solve complex problems.
- Demonstrates the ability to articulate technical issues in simple to understand terms to both management and customers.
- Demonstrates leadership qualities.
- Demonstrates strong customer service, communication and problem solving skills.
Qualifications:
Minimum Education: High School or equivalent vocational qualification / experience
Minimum Work Experience (years) : 1-2 years of experience
Key Skills and Competencies:
- Intermediate level skills in Microsoft business applications including Word, Excel and Outlook
- Customer service values / orientation
- Solid professional work behaviors (attendance, teamwork, time management)
- Strong Communication skills (listening, providing clear and concise information, using proper language and grammar)
- Full knowledge of job related knowledge and procedures
Position Specific Information
Travel Requirements: Up to 10%
Able to Telework? Yes - hybrid work approach
To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com ( email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.
Technical Customer Support Lead
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#Hiring : Technical Customer Support Lead (5+Years Experience) | Chennai |
Location: Chennai
Experience: 5+ Years
Notice period: Immediate to 1 Week
Skills Highlighted: Customer Support, Advance Excel, SQL, JQL, SLA
• Self-motivated and proactive, with a strong sense of ownership and a passion for improving customer support processes and outcomes
• Excellent written and verbal communication skills, with the ability to convey technical concepts clearly and professionally
• Highly organized and able to manage multiple priorities in a fast-paced, dynamic environment
• Strong analytical skills with intermediate to advanced proficiency in Excel; experienced in working with large data sets to identify trends and resolve complex issues
• Skilled at identifying root causes and structuring logical, data-backed recommendations for operational improvements
• Detail-oriented with a commitment to accuracy, quality, and data security
• Comfortable working cross-functionally and across time zones, with partial overlap with US business hours
• Intermediate understanding of technical systems, APIs, and SQL
• Experience working with support ticketing systems such as Jira Service Desk; reporting and project configuration experience is a plus
• Familiarity with customer invoicing, billing, or finance operations in a SaaS or B2B environment is preferred
• 5 to 7 years of experience in SaaS technical support, customer operations, or similar project focused roles
If interested kindly share your updated CV to
Please reach out to me in WhatsApp for more details: +91 95855 56448
Technical Customer Support Lead
Posted today
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Job Description
#Hiring: Technical Customer Support Lead (5+Years Experience) | Chennai |
Location: Chennai
Experience: 5+ Years
Notice period: Immediate to 1 Week
Skills Highlighted: Customer Support, Advance Excel, SQL, JQL, SLA
#Key_Requirements:
• Self-motivated and proactive, with a strong sense of ownership and a passion for improving customer support processes and outcomes
• Excellent written and verbal communication skills, with the ability to convey technical concepts clearly and professionally
• Highly organized and able to manage multiple priorities in a fast-paced, dynamic environment
• Strong analytical skills with intermediate to advanced proficiency in Excel; experienced in working with large data sets to identify trends and resolve complex issues
• Skilled at identifying root causes and structuring logical, data-backed recommendations for operational improvements
• Detail-oriented with a commitment to accuracy, quality, and data security
• Comfortable working cross-functionally and across time zones, with partial overlap with US business hours
• Intermediate understanding of technical systems, APIs, and SQL
• Experience working with support ticketing systems such as Jira Service Desk; reporting and project configuration experience is a plus
• Familiarity with customer invoicing, billing, or finance operations in a SaaS or B2B environment is preferred
• 5 to 7 years of experience in SaaS technical support, customer operations, or similar project focused roles
If interested kindly share your updated CV to
Please reach out to me in WhatsApp for more details: +91 95855 56448
Technical Customer Support Lead
Posted today
Job Viewed
Job Description
#Hiring : Technical Customer Support Lead (5+Years Experience) | Chennai |
Location: Chennai
Experience: 5+ Years
Notice period: Immediate to 1 Week
Skills Highlighted: Customer Support, Advance Excel, SQL, JQL, SLA
• Self-motivated and proactive, with a strong sense of ownership and a passion for improving customer support processes and outcomes
• Excellent written and verbal communication skills, with the ability to convey technical concepts clearly and professionally
• Highly organized and able to manage multiple priorities in a fast-paced, dynamic environment
• Strong analytical skills with intermediate to advanced proficiency in Excel; experienced in working with large data sets to identify trends and resolve complex issues
• Skilled at identifying root causes and structuring logical, data-backed recommendations for operational improvements
• Detail-oriented with a commitment to accuracy, quality, and data security
• Comfortable working cross-functionally and across time zones, with partial overlap with US business hours
• Intermediate understanding of technical systems, APIs, and SQL
• Experience working with support ticketing systems such as Jira Service Desk; reporting and project configuration experience is a plus
• Familiarity with customer invoicing, billing, or finance operations in a SaaS or B2B environment is preferred
• 5 to 7 years of experience in SaaS technical support, customer operations, or similar project focused roles
If interested kindly share your updated CV to
Please reach out to me in WhatsApp for more details: +91 95855 56448
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Technical customer support-Fresher
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Job Details:
Designation: Process Executive
CTC: INR 3.5 LPA
Job Location: Hyderabad
Roles and Responsibilities:
Response, diagnosis, resolution and tracking by phone, email, Chat (Highest %) and social media of customer support queries.
Knowledge of Workspace/cloud product.
Maintain response and resolution speed as defined by SLOs.
Keep high customer satisfaction scores and follow quality standards in 90% of cases.
Use existing knowledge base to provide a customer facing root cause assessment.
Provide customer facing bug progress summary using available tools and platforms.
Handle escalations raised by customers and partners.
Handle consults from the lower tier to assist in case resolution.
Ability to work in a rich diverse environment, handle cultural and language differences and an effective communicator
Interview Details:
Mode: Virtual
Level 1: HR Screening
Level 2: HR Discussion
Level 3: SHL Result
Eligibility Criteria:
* 2020, 2021 & 2022, 2023 batch of any degree.
* Consistent academic record of 50% in 10th, 12th, UG.
* Maximum of 2 years of gap in education and not beyond year experience candidates.
* Strong written and verbal communication.
* Excellent problem-solving and analytical skills, combined with impeccable business judgment and industry knowledge
Link :
Technical Customer Support Professional
Posted today
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Job Title: Technical Customer Support Professional
Location: Chennai
Division: O&PS
Shift Hours: 12 PM to 9 PM (subject to change based on daylight saving)
Position Overview:
The Support Analyst is the first point of contact for users of Trimble products and is responsible for troubleshooting and resolving reported hardware, software and field service issues. The Support Analyst ensures that incident response and resolution is accomplished in a timely, accurate and customer-centric manner and within established service level agreements (SLAs).When required, the Support Analyst will escalate service incidents to L2 / L3 Support. The Support Analyst will continue to operate as the point-of-contact to the customer until the incident is resolved.
Key Responsibilities:
Receive client inquiries via phone, chat, systems or email and follow defined processes for managing support cases through resolution, within agreed SLA timescales
Manage support cases through effective troubleshooting and escalation as necessary in order to meet or exceed client expectations.
Professional and proactive communication
Maintain regular client communication through case resolution.
Develop and build expert knowledge on Trimble UFS products, tools and solutions including known limitations and workarounds that can be effectively utilized to solve reported problems.
Adhere to support tracking/classifying and service-level enforcement processes.
Coordinate on-site service with Field Technicians and customers via email and/or phone calls and ensure timely scheduling for satisfactory delivery of service.
Receive phone calls from Installers onsite and provide remote troubleshooting to assist the Installer with successful install or service.
Partner with the different groups (Operations, Field Service, and engineering and product management) to resolve customer issues.
Function with a high level of customer centricity and act as an advocate for the customer.
Able to perform with minimal supervision.
Required Qualification
1 to 3 years’ experience in technical support or customer service with an emphasis on networking, database and or desktop support is desired
Excellent communication skills, both verbal and written(Must Have).
Experience with Microsoft Word and Excel and Google Suite of products
Experience using is desired
Self-motivated, with a proven ability to learn quickly, multi-task and work well as part of a team
Excellent organizational, time management and follow up skills
Preferred Skills, Abilities & Experience:
Basic understanding of Oracle Database & Unix/Linux
Desire to learn and acquire new skills
About the Team
Trimble Owner & Public Sector (O&PS )
Trimble Owner & Public Sector (O&PS) provides digital asset and infrastructure lifecycle management solutions for electric, gas, district heating, communications and water utilities and local governments. Through a broad portfolio of cloud software, IoT and mobile solutions, Trimble empowers utilities and local governments with accurate data defining the digital twin as well as predictive model capabilities and analytics. These solutions enable optimal asset management and allow our customers to achieve resilient and sustainable utility networks and communities. Trimble’s O&PS brands include Cityworks, AgileAssets, e-Builder, Taskforce and GeoManager.
Information to Review:
The following links are recommended in order to better your understanding of Trimble, and the products available within this particular division.
Our Company
Trimble is an exciting, entrepreneurial company, with a history of exceptional growth coupled with a disciplined and strategic focus on being the best. While GPS is at our core, we have grown beyond this technology to embrace other sophisticated positioning technologies and, in doing so; we are changing the way the world works. Our solutions are used in over 150 countries and we have incredibly diverse lines of business.
Our employees represent this diversity and can be found in over 30 countries, working closely with their colleagues around the world. Due to our geographic, product and customer reach, there is plenty of room at Trimble for exceptional people to grow. Come position yourself with an innovative industry leader and position yourself for success.
Trimble is transforming the way the world works by delivering products and services that connect the physical and digital worlds. Core technologies in positioning, modeling, connectivity, and data analytics enable customers to improve productivity, quality, safety, and sustainability. From purpose-built products to enterprise lifecycle solutions, Trimble software, hardware, and services are transforming a broad range of industries such as agriculture, construction, geospatial and transportation, and logistics.
Manager, Technical Customer Support
Posted today
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Essential Job Duties and Responsibilities
Education and Experience Requirements
Technical Skills and Relevant Technologies
Soft Skills and Cultural Fit