3,011 Technical Advisor jobs in India

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Position:Activity Coordinator / Gatekeeper /Technical Advisor
Primary Location:Sriperumbudur (IND), Tamil Nadu, India
Schedule:Full time
Date Posted:10/15/2025
Job Number:R
Position Type:Regular
Workplace Type:Onsite
At Dow, we believe in putting people first and we're passionate about delivering integrity, respect and safety to our customers, our employees and the planet.
Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We're a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you're looking for a challenge and meaningful role, you're in the right place.
About you and the role:
As anActivity Coordinator / Gatekeeper /Technical Advisoryou will works with plant personnel and expertise centres to coordinate, prioritize and schedule Plant activities. Ensures that value added and complete service requests are generated. Understands the plant/department strategy, budget, business objectives, value added criteria and day to day operations. Enables seamless integration between operations and service providers. Typically has responsibility for a small or medium plant/facility. Requires full proficiency in a range of technical, operational, or analytical/scientific processes and procedures through job-related training and considerable on the job experience to perform a variety of work assignments. Acts as an informal resource for team members with less experience.
Responsibilities / Duties
+ Provides Task List and Operating the Plant Role utilization data and timing into the Operations Dashboard (OPD)for use in determining normal staffing.
+ Ensures operational tasks are value added, clearly defined, scheduled and completed. Determines if procedures and plans for new service requests are aligned.
+ Reviews work status with service providers and work originators., Coordinates work from functional support organizations to be performed by operations personnel.
+ Ensures appropriate operational resources are allocated to perform operational tasks and activities. Utilizes, updates and adjusts the OPD-Task List to schedule plant activities that impact operations.
+ Closely work with Maintenance Function for Development and Monitoring of Maintenance budget and Ensure Plant specific compliance activities are completed and compliance maintained
Qualifications
+ A Diploma / Bachelor's degree in Process Technology or related field plus process operations, manufacturing or other related experience preferred.
+ In lieu of Diploma / Degree, equivalent years of experience require
+ A minimum of 3-5 years of experience is required
Key Skills
+ Task Orientation
+ Standard Operating Procedures
+ Collaborative Spirit
+ Time Management
+ Budget Management
+ Strategic Planning
+ Scheduling
+ Team Management
Additional Notes
+ No Relocation support is provided for this role.
Benefits - What Dow offers you
We invest in you.
Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent, and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.
Here are just a few highlights of what you would be offered as a Dow employee:
+ Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives.
+ Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need.when you need it.
+ Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals.
+ Employee stock purchase programs (availability varies depending on location).
+ Student Debt Retirement Savings Match Program (U.S. only).
+ Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees' Savings Plan (401(k)), helping employees reach the Company match.
+ Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs. Travel insurance is also available in certain countries/locations.
+ Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building.
+ Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs.
+ Competitive yearly vacation allowance.
+ Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).
+ Paid time off to care for family members who are sick or injured.
+ Paid time off to support volunteering and Employee Resource Group's (ERG) participation.
+ Wellbeing Portal for all Dow employees, our one-stop shop to promote wellbeing, empowering employees to take ownership of their entire wellbeing journey.
+ On-site fitness facilities to help stay healthy and active (availability varies depending on location).
+ Employee discounts for online shopping, cinema tickets, gym memberships and more.
+ Additionally, some of our locations might offer:
+ Transportation allowance (availability varies depending on location)
+ Meal subsidiaries/vouchers (availability varies depending on location)
+ Carbon-neutral transportation incentives e.g. bike to work (availability varies depending on location)
Join our team, we can make a difference together.
About Dow Chemical International Pvt Ltd
Dow Chemical International Private Limited (Dow India) aims to be the most innovative, sustainable, inclusive customer-centric materials science company. The company is committed to delivering the right solutions to its customers' challenges. With broadest technology sets spanning performance materials, industrial intermediates, and plastics Dow India delivers differentiated science-based products and solutions in high-growth segments, such as packaging, infrastructure, automobile, and consumer care.
A Great Place to Work® Certified company with approximately over 1000 employees, its operations comprise of manufacturing sites, innovation center, established centers of excellence, and commercial office. As a responsible corporate, the company supports its Corporate Social Responsibility (program) with technology expertise and employee volunteerism. Dow India works with non-profit partners towards the empowerment of differently abled, women, and children in communities where it operates. The company aims to redefine the societal blueprint, by supporting holistic sustainability and circular economy initiatives.
As part of our dedication to inclusion, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available on

Title:
Process Technical Advisor - Phenol and Cumene
Role Overview:
As a Lead Process Engineer, under broad direction, supervises and leads a group of engineers. Provides technical direction over a group and is responsible for employee performance appraisals and for coaching and developing junior professionals. Plans, budgets, organizes, and controls an important segment of a very extensive and highly diversified engineering program or an entire engineering program of moderate scope. Job role is responsible for a measurable asset such as an assigned staff and budget.
Key Responsibilities:
+ Develops Process Design Basis and Design Philosophies based on scope of work.
+ Phenol and Cumene experience to execute FEED jobs Petrochemical field.
+ Reviews / Performs Process Simulations and Guides Process Engineers to perform Process Simulations and develop Heat & Mass Balance as required.
+ Experience in development of PFDs, PSFDs, P&IDs, C&EDs, Safe charts.
+ Proven skills in routine process calculations (hydraulics and sizing) and use of process software and in-house developed spreadsheets.
+ Experience in Process control configurations and ESD systems, equipment designs such as separators, pumps, compressors, gas treatment units.
+ Experience in engineering and design of facilities involving Fired Heaters, Heat Exchangers, Columns is preferred.
+ Experience with Steam, Instrument air, Plant air, Nitrogen, Fuel gas/oil systems, Water systems (Cooling water, Chilled water, Potable water treatments, DM water, Wastewater) Design
+ Should be familiar with Steam balance
+ Should be conversant with Compressor hydraulics
+ Experience in performing relief valve and flare load calculations.
+ Develops utility balance, UFD and summary for all utilities of a process plant.
+ Knowledge in offsites which includes tank farm, boilers and power generation.
+ Knowledge of engineering practices, calculation methods, international standards, codes, specifications, and procedures.
+ Carry out all the planning, scheduling and coordination required to execute a project.
+ Coordinate with peers and sub-ordinates involved from other engineering Depts.
+ Identify and mitigate risks related to performance guarantees, vendor packages scope etc Review of vendor offers, preparation of technical bid analysis.
+ Evaluates Vendor / Consultant/Licensor offers for Process Packages / Equipment, Specialized Process Engineering Studies etc.
+ Should be familiar with routine safety studies like HAZOP, HAZID, SIL etc.
+ Knowledge of Pre commissioning/Commissioning/Operations is an added advantage.
+ Should have good report writing skills
Qualifications and Skills:
+ Bachelor's degree in Chemical Engineering with 15 to 20 years of experience
+ Proficient in process engineering softwares (HYSYS, Flarenet, Pipenet, Pipesim) is required.
+ Excellent communication, and interpersonal skills.
+ Experience in the fields of Oil & Gas, Petrochemical, refinery, Offshore and Utilities & Offsites related to industry.

Our client is seeking a dedicated and technically proficient Customer Support Specialist to provide exceptional assistance to their user base. In this hybrid role, you will be a crucial point of contact, resolving customer inquiries and technical issues with efficiency and professionalism. Your responsibilities will include responding to customer queries via phone, email, and chat, troubleshooting software and hardware problems, and guiding users through product features and functionalities. You will maintain detailed records of customer interactions and resolutions in our CRM system. The ideal candidate possesses excellent communication and interpersonal skills, with the ability to explain technical concepts in a clear and concise manner to users of varying technical backgrounds. A strong understanding of common IT issues, operating systems, and networking principles is essential. Experience with helpdesk software and ticketing systems is required. You should be patient, empathetic, and committed to providing a positive customer experience. This role requires strong problem-solving abilities and the capacity to work effectively both independently and as part of a team. You will contribute to improving customer satisfaction by providing timely and accurate support. Located in the scenic city of Dehradun, Uttarakhand, IN , this hybrid position offers a blend of in-office collaboration and remote flexibility, allowing for a balanced work-life approach. We are looking for a motivated individual who is passionate about technology and helping others succeed.

Our client is seeking a motivated and customer-focused Customer Support Specialist to provide exceptional technical assistance. This role involves resolving customer issues with our client's products and services via phone, email, and chat. You will be responsible for troubleshooting technical problems, guiding customers through product usage, and ensuring a positive support experience. The ideal candidate possesses excellent communication skills, a patient demeanor, and a strong aptitude for understanding technical concepts. You will maintain detailed records of customer interactions and resolutions in our CRM system. This position requires the ability to work independently and efficiently in a remote setting, adhering to established support protocols and service level agreements. A key aspect of this role is escalating complex issues to the appropriate teams while ensuring follow-up and resolution for the customer. You should be adept at using various support tools and knowledge bases to provide accurate and timely information. This is a critical role in maintaining customer satisfaction and loyalty. The ability to multitask, manage your time effectively, and maintain a positive attitude under pressure is essential. This role is based in Kochi, Kerala, IN but is a fully remote position, allowing you to contribute from your home.

Key Responsibilities:

• Provide timely and accurate technical support to customers via multiple channels.
• Troubleshoot and resolve product-related issues efficiently.
• Guide customers through product setup, installation, and usage.
• Maintain detailed records of customer interactions and resolutions in the CRM system.
• Escalate unresolved issues to senior support staff or relevant departments.
• Contribute to the knowledge base by documenting solutions and common issues.
• Ensure high levels of customer satisfaction through empathetic and effective communication.
• Meet or exceed key performance indicators (KPIs) for response time and resolution rates.
• Stay updated on product knowledge and support procedures.
• Collaborate with team members to share best practices.

Qualifications:

• High school diploma or equivalent; a Bachelor's degree is a plus.
• Minimum of 1-2 years of experience in customer support or technical helpdesk roles.
• Strong understanding of common computer hardware and software issues.
• Excellent verbal and written communication skills.
• Proficiency with CRM software and helpdesk ticketing systems.
• Ability to multitask and manage time effectively.
• Patient and empathetic approach to customer interactions.
• Ability to work independently and as part of a remote team.

Our client is seeking a dedicated and technically adept Customer Support Specialist to join their fully remote support team. This role is vital for providing exceptional technical assistance and resolving customer inquiries related to our client's software products and services. The ideal candidate will possess excellent communication skills, strong problem-solving abilities, and a genuine passion for helping customers succeed. As a remote position, you will need to be self-motivated, organized, and proficient in managing your time effectively while working from home.

Key Responsibilities:

• Respond to customer inquiries via email, chat, and phone, providing timely and accurate technical support.
• Diagnose and troubleshoot software issues, guiding customers through step-by-step solutions.
• Escalate complex technical problems to higher-level support or engineering teams when necessary, ensuring thorough documentation.
• Document customer interactions, technical issues, and resolutions in the CRM system accurately.
• Assist customers with product setup, configuration, and usage questions.
• Develop and maintain a deep understanding of our client's products and services.
• Create and update knowledge base articles, FAQs, and user guides to empower customers and internal teams.
• Gather customer feedback and insights to identify areas for product or service improvement.
• Proactively identify potential issues and suggest solutions to prevent future customer problems.
• Collaborate with team members and other departments to share knowledge and best practices.
• Maintain a high level of customer satisfaction through excellent service and problem resolution.
• Adhere to established service level agreements (SLAs) and performance metrics.
• Participate in ongoing training to stay current with product updates and support procedures.

Qualifications:

• High school diploma or equivalent. An associate's or bachelor's degree in a relevant field is a plus.
• Minimum of 2-3 years of experience in customer support, technical support, or a similar role, preferably in a remote environment.
• Strong technical aptitude and ability to quickly learn new software and technologies.
• Excellent problem-solving and analytical skills.
• Exceptional written and verbal communication skills, with the ability to explain technical concepts clearly and concisely.
• Proficiency in using customer support software, CRM systems, and ticketing platforms.
• Ability to work independently, manage time effectively, and maintain productivity in a remote setting.
• Patience, empathy, and a customer-centric attitude.
• Experience with troubleshooting common operating systems and web applications.
• Ability to multitask and prioritize tasks in a fast-paced environment.

This remote role offers the flexibility to work from anywhere while contributing to a supportive and innovative team. Our client offers a competitive salary, benefits package, and opportunities for growth within the customer support domain.

Our client is looking for a dedicated and experienced Customer Support Lead to manage their customer service operations in Chandigarh, Chandigarh, IN . This hybrid role will require a combination of on-site presence for team leadership and training, alongside remote work flexibility. You will be responsible for guiding a team of customer support representatives, ensuring the delivery of exceptional service and timely resolution of customer inquiries and issues. The ideal candidate will possess strong leadership abilities, excellent communication skills, and a deep understanding of customer service best practices, particularly in technical support. Responsibilities include training and mentoring support staff, monitoring service quality, handling escalated customer complaints, and contributing to the development of support processes and documentation. You will also collaborate with other departments to identify recurring issues and implement solutions that improve the overall customer experience. A proven track record of successfully managing a customer support team and a passion for customer satisfaction are essential. A Bachelor's degree in a related field is preferred, along with at least 3 years of experience in customer service, with a significant portion in a leadership or supervisory capacity. If you are a motivated individual committed to providing outstanding customer support and leading a high-performing team, we encourage you to apply.
Responsibilities:

• Lead and mentor a team of customer support representatives.
• Ensure the delivery of high-quality customer service and technical support.
• Handle escalated customer inquiries and resolve complex issues.
• Monitor team performance and provide regular feedback and coaching.
• Develop and implement customer support processes and procedures.
• Create and maintain knowledge base articles and support documentation.
• Collaborate with product and engineering teams to address customer feedback.
• Analyze customer support data to identify trends and areas for improvement.
• Maintain customer satisfaction at a high level.

Qualifications:

• Proven experience as a Customer Support Lead or Supervisor.
• Strong leadership and team management skills.
• Excellent communication, problem-solving, and interpersonal abilities.
• Experience in technical support or a related customer-facing role.
• Proficiency in customer relationship management (CRM) software.
• Ability to handle challenging customer situations effectively.
• Strong organizational skills and attention to detail.
• Bachelor's degree in a relevant field or equivalent experience.

Our client is looking for a dedicated and empathetic Customer Support Specialist to join their growing support team. This is a fully remote position, providing crucial technical assistance and customer service to a diverse user base. You will be the first point of contact for customers, resolving issues, answering inquiries, and ensuring a positive customer experience. This role requires excellent communication skills, technical aptitude, and a passion for helping others.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Troubleshoot and resolve technical issues related to the company's products or services.
• Provide clear and concise instructions and guidance to customers.
• Document all customer interactions, issues, and resolutions in the CRM system.
• Identify recurring customer issues and provide feedback to the product development team.
• Escalate complex issues to senior support staff or relevant departments when necessary.
• Assist in developing and updating knowledge base articles and FAQs.
• Educate customers on product features and best practices.
• Maintain a high level of customer satisfaction.
• Adhere to all company policies and procedures.

Qualifications:

• High school diploma or equivalent; associate's or bachelor's degree preferred.
• Proven experience in a customer service or technical support role.
• Excellent verbal and written communication skills.
• Strong problem-solving and troubleshooting abilities.
• Patience, empathy, and a customer-centric attitude.
• Ability to work independently and manage time effectively in a remote setting.
• Proficiency with helpdesk software and CRM systems.
• Basic understanding of (Specify relevant technology, e.g., software applications, hardware).
• Ability to learn new products and technologies quickly.
• Strong organizational skills and attention to detail.

This remote opportunity, aligned with opportunities in Vadodara, Gujarat, IN , offers a supportive team environment, competitive salary, and the chance to make a real difference in customer satisfaction.

Our client is looking for a dedicated and empathetic Customer Support Specialist to provide exceptional technical assistance. This is a fully remote position, allowing you to contribute to our client's success from the comfort of your home. You will be the first point of contact for customers experiencing technical issues with our client's products or services. Your role is crucial in ensuring customer satisfaction by providing timely, accurate, and friendly support.

Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a prompt and professional manner.
• Diagnose and troubleshoot technical issues, guiding customers through step-by-step solutions.
• Escalate complex issues to appropriate internal teams when necessary.
• Maintain accurate records of customer interactions, issues, and resolutions in the CRM system.
• Educate customers on product features and functionalities to enhance their experience.
• Identify recurring customer issues and provide feedback to the product development team for improvements.
• Stay up-to-date with product knowledge and support procedures.
• Contribute to the creation and maintenance of a comprehensive knowledge base and FAQ section.
• Adhere to established service level agreements (SLAs) for response and resolution times.
• Proactively identify opportunities to improve the customer support process.
• Provide a positive and reassuring experience for every customer interaction.
• Document troubleshooting steps and resolutions for internal training and knowledge sharing.
• Follow communication protocols and company guidelines.

Qualifications:

• High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
• Proven experience in a customer service or technical support role.
• Strong understanding of common technical issues and troubleshooting methodologies.
• Excellent communication skills, both written and verbal, with a clear and concise speaking voice.
• Patience, empathy, and a customer-centric attitude.
• Proficiency in using helpdesk software and CRM systems.
• Ability to multitask and manage time effectively in a remote environment.
• Strong problem-solving skills and the ability to think critically.
• Reliable internet connection and a dedicated quiet workspace.
• Comfortable navigating various software applications and operating systems.
• Adaptability to learn new products and technologies quickly.
• Experience working remotely is advantageous.
• Familiarity with our client's industry is a plus.

This remote customer support role is vital for maintaining high customer satisfaction and loyalty. If you are passionate about helping people and possess strong technical aptitude, this is an excellent opportunity to grow your career.

Our client is seeking a compassionate and skilled Customer Support Specialist to join their dedicated team in Indore, Madhya Pradesh, IN . This role focuses on providing exceptional technical assistance and resolving customer inquiries related to their software products. The ideal candidate will be patient, empathetic, and possess strong problem-solving abilities to ensure a positive customer experience.

Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate and effective technical support for software-related issues.
• Troubleshoot and diagnose customer problems, guiding them through step-by-step solutions.
• Document all customer interactions, issues, and resolutions in the CRM system.
• Escalate complex technical issues to higher-level support teams when necessary.
• Educate customers on product features and best practices to enhance their user experience.
• Gather customer feedback and report trends to the product and development teams.
• Maintain a high level of customer satisfaction by resolving issues efficiently and effectively.
• Follow communication protocols, guidelines, and policies.
• Stay up-to-date with product updates and new features to provide accurate information.
• Assist in developing knowledge base articles and FAQs to empower customers.
• Contribute to a positive and collaborative team environment.
• Handle customer complaints and resolve them with empathy and professionalism.
• Identify opportunities to improve customer service processes and tools.

Qualifications:

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• 1-3 years of experience in customer service or technical support roles.
• Excellent communication skills, both written and verbal, with the ability to explain technical concepts clearly.
• Strong problem-solving and troubleshooting abilities.
• Proficiency with customer support software and CRM systems.
• Patience, empathy, and a customer-centric attitude.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Experience with (Specific Software Product/Industry) is a plus.
• Ability to work independently and as part of a team.
• A genuine desire to help customers and provide excellent service.
• Familiarity with remote support tools.