4,353 Technical Advisory jobs in India

Position Overview

Autodesk is a leading global technology company that creates software products and services for the architecture, engineering, construction, manufacturing, automotive, media and entertainment industries.

As we rapidly expand our Technical Advisory operations through APAC, we are seeking a talented Manager, based in Bangalore, India, to join our dynamic team. You will report directly to the Senior Manager for Technical Advisory (Professional Services) for Asia Pacific, based in Australia.

The Autodesk Technical Advisory practice works closely with our clients to develop their digital strategies, define criteria for success, assess current process and project performance, create business value justification for initiatives, and prepares to implement solutions that produce meaningful business results. As a leader of this business function this role requires a skilled senior manager to focus on:

Growing the teams impact in presenting compelling customer investment proposals

Growing the teams impact in designing business transformation solutions that will solve business challenges

Growing the size of the team through effective hiring practices, finding excellent candidates

Developing new and improved strategies for consulting practices

Oversee and lead commercial proposal developments

Create and maintain high value client relationships based on your ability to solve their business challenges

Responsibilities

Motivate and manage an expanding team of Business Consultants. Direct the activities and manage their performance, setting expectations and providing guidance and direction as needed

Provide regular reporting on customer engagement progress and health

Interface with the Sales team to provide support in winning new work

Utilize solution selling techniques to position and articulate the value of our solutions and services

Preparatory efforts to execute against net new consulting engagements

Ensure compliance with consulting delivery policies

Collaborate with clients to understand their business objectives and challenges

Conduct analysis of client needs and industry trends to develop innovative solutions

Oversee customer digital transformation initiatives, leveraging Autodesk technologies to drive efficiency and growth

Demonstrate competence in strategic thinking and planning, communications, and leading boldly for results

Counsel clients on strategic transformation and innovation initiatives

Minimum Qualifications

Education: Bachelor's degree or above preferably in a related field of study

At least 10 years of hands-on experience in relevant industries

Minimum of 5 years experience in managing a team

Strong communication skills with customer, partners and internal stakeholder

Willing to travel approximately 30% of the time

#LI-SV2

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About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.

Sales Careers

Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here:

Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here:

Are you an existing contractor or consultant with Autodesk?

Please search for open jobs and apply internally (not on this external site).

We are seeking an experienced and highly skilled Senior Commissioning Engineer with over 12 years of hands-on experience in the commissioning of steam turbines and generators in thermal power plants. The role focuses on supercritical and ultra-supercritical units ranging from 210MW to 800MW , including both turbine and generator systems. Candidates must be proficient in managing complex commissioning operations such as steam blowing , lube and seal oil flushing , SCCW system commissioning , hydrogen gas filling/purging , and full generator readiness procedures.

Key Responsibilities:

Turbine Commissioning:

Execute complete steam turbine commissioning activities (Subcritical, Supercritical & Ultra-Supercritical units).

Conduct steam blowing of main and auxiliary steam lines, evaluate target plates, and ensure pipeline cleanliness.

Perform lube oil flushing of turbine bearings and control systems as per NAS/ISO cleanliness standards.

Supervise governing system logic checks , actuator stroking, and turbine rolling preparations.

Monitor critical parameters during turbine first rolling , including axial displacement, vibration, and temperature rise.

Support coupling alignment, turning gear operation, barring system functionality, and thermal growth observations.

Generator Commissioning:

Commission the Seal Oil System , including flushing, pressure control, and interlock verification.

Manage SCCW (Stator Coil Cooling Water) system commissioning , including pump operation, flow regulation, conductivity checks, and interlocks.

Coordinate Air-to-CO₂ and CO₂-to-H₂ gas purging using standard OEM safety protocols.

Handle H₂ gas filling for generator cooling, maintaining gas purity, pressure regulation, and gas leak checks.

Oversee generator excitation system checks , rotor and stator IR, PI tests, and field flashing.

Carry out generator synchronization , load test , and stability runs ensuring all protection systems function properly.

Supervise cleaning and commissioning of generator gas coolers , and inspect fan operation and ducting.

Ensure generator grounding , shaft voltage monitoring, and neutral grounding resistor commissioning (if applicable).

General & Interface Activities:

Coordinate closely with control & instrumentation, electrical, and mechanical teams for logic implementation, loop checks, and equipment readiness.

Prepare and maintain detailed commissioning protocols, test reports, and punch point closures.

Adhere to all HSE (Health, Safety & Environment) and LOTO standards during high-energy commissioning activities.

Interface with OEM engineers, consultants, and third-party QA/QC during test procedures and certification.

Technical Skills & Competencies:

Strong expertise in supercritical turbine and generator systems .

In-depth understanding of steam blowing techniques , thermodynamic behavior, and pipe stress management.

Practical knowledge of oil flushing , flow dynamics, temperature management, and filter system configurations.

Proficiency in gas handling systems – purging, filling, and maintaining gas-cooled generator safety.

Familiarity with SCCW system operations , conductivity control, and system interlocks.

Understanding of protection relays, synchronizing schemes , and excitation control.

Experience with OEM standards – Siemens, MHI, GE, BHEL, Doosan, etc.

Educational & Professional Requirements:

Bachelor’s / Diploma in Mechanical, Electrical, or Instrumentation Engineering.

Minimum 12 years of field commissioning experience in turbine-generator sets of ≥210MW.

OEM certifications or training in turbine/generator commissioning (preferred).

Familiarity with international standards (IEC, IEEE, ANSI, ISO) and OEM procedures.

Soft Skills:

Strong leadership with the ability to manage cross-functional site teams.

Proactive problem-solving and critical decision-making under pressure.

Excellent documentation, communication, and stakeholder coordination skills.

We are looking for a highly skilled and experienced Senior Instrumentation Engineer with over 12 years of expertise in Mitsubishi Heavy Industries (MHI) Turbines , field instrumentation , and turbine supervisory instrumentation (TSI) . The ideal candidate will also bring working knowledge of thermal power plant processes , DCS/PLC systems , governing valve tuning , and logic implementation , with added exposure to Yokogawa or Emerson control systems and a solid understanding of generator-related instrumentation .

Key Responsibilities:

Lead instrumentation activities for MHI turbine systems , including installation, calibration, troubleshooting, and maintenance of critical TSI systems (vibration, axial displacement, differential expansion, bearing metal temperature, etc.).

Manage and maintain field instrumentation across the plant (pressure, temperature, flow, level transmitters, control valves, and analyzers).

Execute governing valve tuning , feedback loop calibration, and dynamic response analysis for optimized turbine control.

Conduct logic review, validation, and implementation for safety interlocks, process control sequences, and automation logic in DCS/PLC platforms.

Work hands-on with Yokogawa or Emerson DCS systems for graphics, logic configuration, and tuning of control loops.

Collaborate with OEMs, consultants, and cross-functional teams during turbine overhauls, commissioning, and routine operation phases.

Monitor generator parameters and support instrumentation activities related to generator protection, excitation system, and temperature monitoring (RTDs, thermocouples, etc.).

Prepare and maintain documentation, loop diagrams, P&IDs, instrument index, and calibration records in compliance with ISO and power industry standards.

Lead RCA (Root Cause Analysis) and implement CAPA for instrumentation failures or process deviations.

Ensure compliance with HSE standards and promote a culture of safe working practices.

Core Competencies & Skills:

Proven hands-on experience with MHI Turbine Instrumentation and Supervisory Instrumentation (TSI) .

Strong field experience in installation, calibration, and maintenance of process instruments.

Deep understanding of thermal power plant operations , especially Boiler-Turbine-Generator (BTG) systems.

Expertise in governing valve control , actuator tuning, and PID loop optimization.

Proficient in DCS/PLC systems – with working knowledge in Yokogawa CENTUM VP and/or Emerson Ovation/DeltaV platforms.

Understanding of logic diagrams , interlock matrices, and sequence control strategies.

Exposure to generator instrumentation – stator/rotor temperature, hydrogen/oil seal systems, and protection devices.

Strong analytical, troubleshooting, and documentation skills.

Additonal requirements (Preferred)

Knowledge of international instrumentation standards (ISA, IEC, IEEE). 

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
We are looking for an individual who is a service delivery focused subject matter expert. You will be responsible for frontline engineer or delivery partner support staff technical readiness and process compliance. You will provide in-depth technical & subject matter expertise for one or more products, services, or scenarios all while driving delivery excellence in a collaborative environment to achieve superior customer outcomes. Your primary accountability is to the support staff and managers on the teams you work with. This opportunity enables and promotes career growth as a recognized technical SME.
**This role is Microsoft onsite only.**
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
Reviews complex issues and contacts customers to understand issue. Acts as an advisor to the customer and handles complex, repeatable, or escalated cases that may become politically charged. Performs complex product troubleshooting and remediation when needed. Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve complex customer issues. Implements end-to-end readiness programs and contributes to the content and readiness strategy. Provides feedback to more senior engineers or serviceability team on functionality of products based on engagements with customers. Engages with engineering team to investigate product bugs, provides business impact, and collaborates with appropriate stakeholders and senior team members on fixes. Contributes to and/or develops automation techniques and diagnostic tools to improve cross-group effectiveness. Translates feedback and creates processes and workflows for case resolution. Participates in case triage meetings and/or case discussions to share knowledge with other engineers and contribute to more rapid customer solutions. Implements strategic business decisions with customers, partners, and teams to increase market share.
**Business Integration:**
- Implements strategic business decisions with customers, partners, and teams to increase market share. Influences peers to implement strategy.
**Product/Process Improvement:**
- Contributes to and/or develops automation techniques and diagnostic tools to improve cross-group effectiveness.
- Provides feedback to more senior engineers or serviceability team on functionality of products based on engagements with customers. Provides feedback to the product group for product improvement. Leverages overall product knowledge to determine if and when features require enhancements.
- Participates in case triage meetings and/or case discussions to share knowledge with other engineers and contribute to more rapid customer solutions. Utilizes learnings from triage meetings to identify and communicate readiness needs to manager or readiness team.
- Engages with engineering team to investigate product bugs, provides business impact, and collaborates with appropriate stakeholders and senior team members on fixes.
- Translates feedback and creates processes and workflows for case resolution.
**Readiness:**
- Implements end-to-end readiness programs (e.g., mentoring, leading triages, content creation, brown bag sessions, blogs, quality assurance checks, writes technical articles) and contributes to the content and readiness strategy. Mentors Technical Support Engineers or members from other teams outside of Customer Service and Support (CSS). develops expert level competence on support topics.
**Response and Resolution:**
- Acts as an advisor to the customer and handles complex, repeatable, or escalated cases that may become politically charged. Creates technical articles or knowledge base (e.g., edits or creates news/ knowledge-base articles) that is internal or customer facing for better customer understand. Provides best practices and education to ensure customer understands the problem in order to proactively resolve potential issues in the future.
- Performs complex product troubleshooting and remediation when needed. Works alongside the development teams to drive incident resolution for configuration, code, or other service deficiencies impacting customers. Analyzes patterns of problems and identifies workflows to optimize support engineering delivery for a team or region level.
- Reviews complex issues (e.g., multiple components of a product) and contacts customers to understand issue. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues.
- Collaborates on cross-team and cross-product technical issues by working with resources from other groups including support engineering groups, product groups, services team, and account team as needed to resolve complex customer issues.
**Qualifications**
**Required Qualifications:**
- Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience OR 5+ years of technical support, technical consulting experience, or information technology experience.
- Ability to read, write and speak fluent English
**Other:**
_Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter._
**Preferred Qualifications:**
- Understanding about Azure platforms (storage, networking, compute, identity and access management, monitoring)
- Experience working in a customer service environment, retail, sales, etc
- Experience in using innovative technologies such as AI in every day life.
- Experience working in a dynamic team environment.
- Experience with problem solving and providing solutions to customers
- Microsoft Technology Certifications
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
Supports delivery partners and/or teams, enhances support readiness, and ensures timely resolution by developing others. Performs thorough case reviews and customer wellness checks; ensures progression of cases to help solve increasingly complex technical issues. Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve customer issues. Contributes to Partner Technical Advisor (PTA) advocate/agent and engineer communities through knowledge sharing. Collaborates with internal teams, and sometimes external teams, for product and process feedback.
This role is flexible in that you can work up to 50% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
1. Case Management (Delivery Excellence)
- Conducts in-depth case reviews and wellness checks to ensure case progression and resolution.
- Acts as an escalation point and unblocks service delivery challenges.
- Provides process and technical feedback to improve case handling.
- Leads case triage meetings to share knowledge and optimize support.
2. Managing Collaboration Activities
- Facilitates cross-team collaboration to resolve complex technical issues.
- Manages the swarming process to bring the right resources together quickly.
- Coaches engineers on internal collaboration and community-building.
- Works with stakeholders to drive top priority issue resolution.
3. Process Improvement
- Gathers and shares feedback to enhance support processes and tools.
- Partners with managers and SDMs to plan and implement continuous improvements.
- Identifies process flaws early and advocates for necessary changes.
- Updates knowledge bases and evangelizes process best practices.
4. Readiness Development
- Assesses skill gaps and designs training plans for delivery partners and internal teams.
- Supports readiness initiatives including mentoring, documentation, and knowledge sharing.
- Collaborates with multiple stakeholders to implement readiness programs.
5. Supportability Activities
- Shares knowledge in internal communities and responds to engineering queries.
- Engages in reactive/proactive collaboration via swarming and issue management.
- Helps build communities across support roles to drive operational excellence.
- Drives quality and efficiency improvements in partnership with delivery leaders.
**Qualifications**
Required Qualifications:
- 4+ years in system development, network operations, software support, IT, consulting or technical troubleshooting experience
o OR Bachelor's degree in Information Technology (IT), Computer Science, Business Administration, Electrical Engineering, or Business Leadership AND 3+ years in system development, network operations, software support, IT, consulting or technical troubleshooting experience.
- 3+ years of prior product, customer support and/or technical support experience
o OR equivalent experience
Language Qualification
English Language: fluent in reading, writing and speaking.
Preferred Qualifications:
Azure Fundamentals (Cloud Concepts, Azure Networking - E.g. Creating subnets, Azure Compute - E.g. creating / provisioning Azure Virtual Machines)
Azure Resource Management: Subscriptions / Licenses, Role Based Access Control, User / Administrator Roles
Azure Active Directory Fundamentals (eg: User, Group, Domain Management).
Azure Active Directory Collaboration Solutions (B2B, B2C)
Managed Identity (Password Hash Sync / Pass Through Authentication) vs Federated Identity
Hybrid Identity Solutions
Windows Active Directory Services (including ADDS, Auth Protocols, FSMO Roles, Replications, Group Policies, User Profiles, etc.)
Windows Networking (TCP/IP Fundamentals, DNS Zones, DHCP, etc)
Office 365 Management
AAD Connect / DirSync / MIM / FIM/
Active Directory Federation Services (or any other 3rd party federation)
Privileged Identity Management
Provisioning to SaaS Applications
PowerShell scripting and commands
Tools (Network trace - netmon /wireshark, Fiddler)
Experience on Additional Technologies (good to have):
Microsoft Windows Servers and Client Operating Systems
Exchange Server
SQL
Graph API
Modern Auth Protocols (SAML, oAUTH etc.)
Seamless Single Sign On
ADAL/MSAL libraries
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
We are looking for an individual who is a service delivery focused subject matter expert. You will be responsible for frontline engineer or delivery partner support staff technical readiness and process compliance. You will provide in-depth technical & subject matter expertise for one or more products, services, or scenarios all while driving delivery excellence in a collaborative environment to achieve superior customer outcomes. Your primary accountability is to the support staff and managers on the teams you work with. This opportunity enables and promotes career growth as a recognized technical SME.
This role is Microsoft onsite only.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
- Team Readiness & Development: You will ensure timely case resolution by driving engineer readiness based on skills-gap analysis and product needs.
- Case Management (Delivery Excellence): You will perform case reviews and customer wellness checks; ensure process compliance and progression of cases to help solve increasingly complex technical issues.
- Managing Collaborative Activities: Mentor engineers to be more effective collaborators (cross-team and cross-technologies/lines of business).
- Supportability Activities: You will contribute to customer self-help and volume deflection initiatives through activities like input on top pain areas and producing troubleshooting guides/readiness content to help with volume deflection.
- Process Improvement: Collaborate with stakeholder teams to provide product and process improvement feedback.
**Qualifications**
Required Qualifications:
- 4+ years in system development, network operations, software support, IT, consulting or technical troubleshooting experience
o OR Bachelor''s degree in Information Technology (IT), Computer Science, Business Administration, Electrical Engineering, or Business Leadership AND 3+ years in system development, network operations, software support, IT, consulting or technical troubleshooting experience.
- 3+ years of prior product, customer support and/or technical support experience
o OR equivalent experience
Language Qualification
English Language: fluent in reading, writing and speaking.
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

Overview

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.

We are looking for an individual who is a service delivery focused subject matter expert. You will be responsible for frontline engineer or delivery partner support staff technical readiness and process compliance. You will provide in-depth technical & subject matter expertise for one or more products, services, or scenarios all while driving delivery excellence in a collaborative environment to achieve superior customer outcomes. Your primary accountability is to the support staff and managers on the teams you work with. This opportunity enables and promotes career growth as a recognized technical SME.

This role is Microsoft onsite only.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Qualifications

Required Qualifications:
• Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience OR 5+ years of technical support, technical consulting experience, or information technology experience.

• Ability to read, write and speak fluent English

Other:
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Preferred Qualifications:

• Understanding about Azure platforms (storage, networking, compute, identity and access management, monitoring)

• Experience working in a customer service environment, retail, sales, etc 

• Experience in using innovative technologies such as AI in every day life.

• Experience working in a dynamic team environment.

• Experience with problem solving and providing solutions to customers

• Microsoft Technology Certifications

Responsibilities

Reviews complex issues and contacts customers to understand issue. Acts as an advisor to the customer and handles complex, repeatable, or escalated cases that may become politically charged. Performs complex product troubleshooting and remediation when needed. Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve complex customer issues. Implements end-to-end readiness programs and contributes to the content and readiness strategy. Provides feedback to more senior engineers or serviceability team on functionality of products based on engagements with customers. Engages with engineering team to investigate product bugs, provides business impact, and collaborates with appropriate stakeholders and senior team members on fixes. Contributes to and/or develops automation techniques and diagnostic tools to improve cross-group effectiveness. Translates feedback and creates processes and workflows for case resolution. Participates in case triage meetings and/or case discussions to share knowledge with other engineers and contribute to more rapid customer solutions. Implements strategic business decisions with customers, partners, and teams to increase market share.

Business Integration: • Implements strategic business decisions with customers, partners, and teams to increase market share. Influences peers to implement strategy.Product/Process Improvement: • Contributes to and/or develops automation techniques and diagnostic tools to improve cross-group effectiveness.• Provides feedback to more senior engineers or serviceability team on functionality of products based on engagements with customers. Provides feedback to the product group for product improvement. Leverages overall product knowledge to determine if and when features require enhancements.• Participates in case triage meetings and/or case discussions to share knowledge with other engineers and contribute to more rapid customer solutions. Utilizes learnings from triage meetings to identify and communicate readiness needs to manager or readiness team.• Engages with engineering team to investigate product bugs, provides business impact, and collaborates with appropriate stakeholders and senior team members on fixes.• Translates feedback and creates processes and workflows for case resolution.Readiness: • Implements end-to-end readiness programs (e.g., mentoring, leading triages, content creation, brown bag sessions, blogs, quality assurance checks, writes technical articles) and contributes to the content and readiness strategy. Mentors Technical Support Engineers or members from other teams outside of Customer Service and Support (CSS). develops expert level competence on support topics.Response and Resolution: • Acts as an advisor to the customer and handles complex, repeatable, or escalated cases that may become politically charged. Creates technical articles or knowledge base (e.g., edits or creates news/ knowledge-base articles) that is internal or customer facing for better customer understand. Provides best practices and education to ensure customer understands the problem in order to proactively resolve potential issues in the future.• Performs complex product troubleshooting and remediation when needed. Works alongside the development teams to drive incident resolution for configuration, code, or other service deficiencies impacting customers. Analyzes patterns of problems and identifies workflows to optimize support engineering delivery for a team or region level.• Reviews complex issues (e.g., multiple components of a product) and contacts customers to understand issue. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues.• Collaborates on cross-team and cross-product technical issues by working with resources from other groups including support engineering groups, product groups, services team, and account team as needed to resolve complex customer issues.Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.Industry leading healthcareEducational resourcesDiscounts on products and servicesSavings and investmentsMaternity and paternity leaveGenerous time awayGiving programsOpportunities to network and connect

Overview

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.

Supports delivery partners and/or teams, enhances support readiness, and ensures timely resolution by developing others. Performs thorough case reviews and customer wellness checks; ensures progression of cases to help solve increasingly complex technical issues. Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve customer issues. Contributes to Partner Technical Advisor (PTA) advocate/agent and engineer communities through knowledge sharing. Collaborates with internal teams, and sometimes external teams, for product and process feedback.

This role is flexible in that you can work up to 50% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Qualifications

Required Qualifications:
• 4+ years in system development, network operations, software support, IT, consulting or technical troubleshooting experience
o OR Bachelor's degree in Information Technology (IT), Computer Science, Business Administration, Electrical Engineering, or Business Leadership AND 3+ years in system development, network operations, software support, IT, consulting or technical troubleshooting experience.
• 3+ years of prior product, customer support and/or technical support experience
o OR equivalent experience

Language Qualification
English Language: fluent in reading, writing and speaking.

Preferred Qualifications:

Azure Fundamentals (Cloud Concepts, Azure Networking – E.g. Creating subnets, Azure Compute – E.g. creating / provisioning Azure Virtual Machines)
Azure Resource Management: Subscriptions / Licenses, Role Based Access Control, User / Administrator Roles
Azure Active Directory Fundamentals (eg: User, Group, Domain Management).
Azure Active Directory Collaboration Solutions (B2B, B2C)
Managed Identity (Password Hash Sync / Pass Through Authentication) vs Federated Identity
Hybrid Identity Solutions
Windows Active Directory Services (including ADDS, Auth Protocols, FSMO Roles, Replications, Group Policies, User Profiles, etc.)
Windows Networking (TCP/IP Fundamentals, DNS Zones, DHCP, etc)
Office 365 Management

AAD Connect / DirSync / MIM / FIM/
Active Directory Federation Services (or any other 3rd party federation)
Privileged Identity Management
Provisioning to SaaS Applications
PowerShell scripting and commands
Tools (Network trace – netmon /wireshark, Fiddler)
Experience on Additional Technologies (good to have):

Microsoft Windows Servers and Client Operating Systems
Exchange Server
SQL
Graph API
Modern Auth Protocols (SAML, oAUTH etc.)
Seamless Single Sign On
ADAL/MSAL libraries

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Responsibilities

1. Case Management (Delivery Excellence) • Conducts in-depth case reviews and wellness checks to ensure case progression and resolution. • Acts as an escalation point and unblocks service delivery challenges. • Provides process and technical feedback to improve case handling. • Leads case triage meetings to share knowledge and optimize support.2. Managing Collaboration Activities • Facilitates cross-team collaboration to resolve complex technical issues. • Manages the swarming process to bring the right resources together quickly. • Coaches engineers on internal collaboration and community-building. • Works with stakeholders to drive top priority issue resolution.3. Process Improvement • Gathers and shares feedback to enhance support processes and tools. • Partners with managers and SDMs to plan and implement continuous improvements. • Identifies process flaws early and advocates for necessary changes. • Updates knowledge bases and evangelizes process best practices.4. Readiness Development • Assesses skill gaps and designs training plans for delivery partners and internal teams. • Supports readiness initiatives including mentoring, documentation, and knowledge sharing. • Collaborates with multiple stakeholders to implement readiness programs.5. Supportability Activities • Shares knowledge in internal communities and responds to engineering queries. • Engages in reactive/proactive collaboration via swarming and issue management. • Helps build communities across support roles to drive operational excellence. • Drives quality and efficiency improvements in partnership with delivery leaders.Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.Industry leading healthcareEducational resourcesDiscounts on products and servicesSavings and investmentsMaternity and paternity leaveGenerous time awayGiving programsOpportunities to network and connect

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
We are looking for an individual who is a service delivery focused subject matter expert. You will be responsible for frontline engineer or delivery partner support staff technical readiness and process compliance. You will provide in-depth technical & subject matter expertise for one or more products, services, or scenarios all while driving delivery excellence in a collaborative environment to achieve superior customer outcomes. Your primary accountability is to the support staff and managers on the teams you work with. This opportunity enables and promotes career growth as a recognized technical SME.
This role is flexible in that you can work up to 100% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
Response and Resolution:
You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.
Readiness:
You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
Product/Process Improvement:
You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements
**Qualifications**
**Preferred Qualifications, Abilities and Experience**
+ Basic understanding of O365 concepts and SaaS concepts a must.
+ Experience in working on Microsoft Exchange Serve 2007/2010/2013/2016.
+ Experience in working on Microsoft Exchange Server 2007/2010/2013/2016 Hybrid Environment Setup with Exchange Online.
+ Command over client server integration and mail flow concepts.
+ Networking (DNS/Routing/Netmon ), AD Concepts 2003/2008, Federation
+ Good to have experience in working on O365 and knowledge of Windows Azure ADconnect.
+ Passionate about cloud technology.
+ Effectively communicating with customers and stakeholders via, phone, email or any other available means
+ Demonstrate strong interpersonal and communication skills, while working with diverse audiences including highly technical IT professionals, developers, architects, and executive management.
+ Demonstrate leadership through personal responsibility, accountability and teamwork.
+ Manage crisis situations that may involve technically challenging issues and diverse audiences.
+ Own and resolve technically complex mission critical or politically hot customer issues
+ Maintain strong working knowledge of released products, take ownership for product improvement, and participate in pre-release activities and BETA programs.
+ Interact with other engineers to provide technical action plans or take ownership of cases that require escalation.
+ Share knowledge with others through solution documents, contribute to social media, engage technical communities, build automated self-help solutions and create training.
**Required/Minimum Qualifications**
+ 3+ years prior product, customer support and/or technical support experience.
+ Language Qualification: English Language: fluent in reading, writing, and speaking.
+ 7+ years prior product, customer support and/or technical support experience
+ Experience in working on Microsoft Exchange Server 2007/2010/2013/2016.
+ Experience in working on Microsoft Exchange Server 2007/2010/2013/2016 Hybrid Environment Setup with Exchange Online.
+ Command over client server integration and mail flow concepts.
+ Networking (DNS/Routing/Netmon ), AD Concepts 2003/2008, Federation
+ Good to have experience in working on O365 and knowledge of Windows Azure ADconnect.
+ Passionate about cloud technology.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .