8,291 Technical Agent jobs in India

• Respond to customer support requests via phone, email, and live chat in a timely and professional manner.
• Diagnose and troubleshoot technical issues related to our software, hardware, and network connectivity.
• Guide customers through product features, usage, and troubleshooting steps.
• Escalate complex or unresolved issues to Tier 2 support or relevant technical teams.
• Maintain accurate and detailed records of customer interactions, issues, and resolutions in the CRM system.
• Contribute to the internal knowledge base by documenting solutions and creating support articles.
• Identify recurring issues and provide feedback to the product development team for improvement.
• Ensure high levels of customer satisfaction by providing effective and empathetic support.
• Adhere to all company policies, procedures, and service level agreements (SLAs).
• Proactively identify opportunities to enhance the customer experience.

• Previous experience in technical support, customer service, or a similar role is essential.
• Strong technical aptitude and a good understanding of common software and hardware issues.
• Excellent verbal and written communication skills, with the ability to explain technical concepts clearly.
• Proficiency in using support ticketing systems and remote access tools.
• Ability to multitask, prioritize, and manage time effectively in a remote work environment.
• A dedicated home office setup with reliable high-speed internet is mandatory.
• Customer-centric approach with a passion for delivering exceptional service.
• High school diploma or equivalent; a degree or certification in a relevant technical field is a plus.

Customer Support Executive is responsible for developing customer relationships that promote retention and loyalty. Their job is to work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction Responsibilities of the Customer Support Executive will include a broad range of tasks such as 

● Build relationships with assigned customers, help them with issues, and continually delight them with a positive, customer-centric attitude. Provide proactive strategy with their assigned customer accounts 

● Work with customers to ensure they are leveraging effectively and finding value in our services 

● Work closely with Sales, academics, operations and other technical teams to ensure an exceptional customer experience and take care of any customer issues 

● Be a customer advocate while capturing customer feedback and reporting requests to Product Management and Development 

● Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth 

● Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes 

● Maintain a revenue base by managing account retention and renewal 

● Maintaining ongoing customer trainer relationships and Communication. 

● Implementing success programs, contributing to sales, onboarding parents. 

● Owning the complete life cycle of the customer engagement. 

● Ensuring customer satisfaction at all touchpoints 

● Analysing customer data to improve customer experience

Desired abilities: 

● Successful candidates must be social, analytical, possess an aptitude for learning, and be able to communicate clearly and effectively. 

● You should also be able to provide insights on customer-to-business interactions, improve customer experience through product support, and handle customer complaints and requests. 

● Possess strong phone, written and verbal communication skills with excellent presentation skills 

● Confident, high energy, self-motivated and a true team player 

● Demonstrated ability and desire to work and excel in fast-paced environment 

● Well-organized, with a high attention to detail and ability to prioritize 

● Sustain business growth and profitability by maximizing value

Hiring for Customer Support Analyst

With Good communication skills

Interviews will conducted Face to Face

6 days of working and 1 week off

rotational shifts and rotational week off's

work from office

Contact Number -

Email id - (HIDDEN TEXT)

• Excellent Communication Skills in English
• Pursuing degree, graduate or postgraduate
• Personable, attentive, and active listener
• Good interpersonal skills and communication skills in English and Tamil
• Confident, assertive approach and resiliency
• Customer centric approach to go extra mile to keep up the user experience
• Pleasant voice with pleasing telephonic etiquettes
• Ability to work efficiently under pressure.
• Pleasant voice with telephone etiquette that creates a positive interaction.
• Working knowledge of computers, coupled with the ability to comprehend and follow instructions.
• Adept at typing with accuracy and speed.

Roles & Responsibilities:

• Handling the Callers diligently and providing the required information promptly over the phone.
• Listen to the callers concerns, Issues, and queries (if any) respond & direct them appropriately.
• Refer escalations & questions to respective team, if required for prompt closure.
• Maintain a positive attitude and calmly respond to the callers.
• Understand the process, execute, and maintain SLA in Certain Metrics.

Company Overview

GOVIAFLY CARGO AND LOGISTICS PRIVATE LIMITED is a dynamic company headquartered in Bangalore, operating within the transportation, logistics, supply chain, and storage industry. With a workforce of 11-50 employees, the company is committed to providing exceptional services in cargo and logistics. Learn more at viaflylogistics.com .

Job Overview

We are seeking a motivated Customer Support professional to join our team in Bangalore Urban. This is a full-time position with opportunities for internships as well. The ideal candidate is a fresher with 0 to 1 year of experience, ready to contribute immediately in a dynamic work environment. You will work from our Banaswadi or Indiranagar office during the dayshift hours.

Qualifications and Skills

• Customer service skills are mandatory as they are essential for addressing and resolving customer inquiries effectively.
• Strong problem-solving skills to quickly identify and resolve issues that arise in operations or customer service.
• Experience with order processing to efficiently handle customer orders and ensure fulfillment.
• Proficiency in data entry for maintaining accurate and detailed records of transactions and interactions.
• Skills in logistics coordination to effectively manage and streamline the movement of goods and services.
• Experience in onboarding, ensuring new customers or clients are well integrated into our processes and systems.
• Ability to communicate effectively in English, Kannada, and Hindi to cater to a diverse customer base.
• Familiarity with HR operations is beneficial for supporting daily activities and contributing to team success.

Roles and Responsibilities

• Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.
• Process customer orders accurately and efficiently, coordinating with other departments as necessary.
• Maintain organized records of customer interactions, transactions, and other relevant information.
• Coordinate logistics by managing shipments, tracking orders, and ensuring timely delivery.
• Assist in the customer onboarding process to ensure a smooth and positive experience for new clients.
• Support HR operations, including data management and employee relations, to enhance workplace effectiveness.
• Engage in continuous communication with team members and departments to ensure alignment and service quality.
• Contribute to team-building events and initiatives to promote a positive work environment and employee engagement.

contact at

• Respond to and resolve all customer inquiries (via phone, e-mail, WebEx). Communicate in a courteous and professional manner that inspires confidence in your ability to troubleshoot and resolve issues
• Act as knowledge champion helping improve the quality of Knowledge Base.
• Utilize the internal BMC systems during the technical support process and find new, innovative ways to make the process more efficient.
• Act as a resource of knowledge in your area(s) of expertise, whether it is an BMC Module, solution knowledge, or other experience.
• Positively impacting high value account(s) / customers through working on critical issues.
• Identifies areas of business improvements and thus solving them with minimum direction
• Shares knowledge as a process, mentors team members and invests time in helping the whole team perform better

QUALIFICATION:

• Bachelor s Degree (BE/B.Tech/BCA/MCA/B.Sc) with 3-5 years of hands-on experience in IT. Minimum 3 years in a Technical Support Role with software product.
• Linux/Unix Certification is a plus
• Strong knowledge on one of the UNIX/Linux operating systems.
• Basic knowledge of windows and experience on application/production server.
• Knowledge and understanding of basic networking concepts and Shell Scripting
• Have exposure in handling global enterprise customers.
• Added Advantage
• Database (Basics of PL SQL, DB-log analysis, system activity report, etc)
• Windows Administration Active Directory, Domain controllers.
• Knowledge of Cloud, Dockers, Kubernetes
• Virtualization (VM Hypervisors, VM Administration, HyperV, LDOM)
• Powershell and Kerberos Authentication
• Hands-on experience of troubleshooting on operating systems.
• Excellent Communication skills experience on working with global customers.
• Good troubleshooting skills and Flexible with work hours.
• Ready to work in rotational shift and/or weekend shift.

DESIRED AND REQUIRED SKILLS:

• Experience in BMC Discovery/ADDM 11.x, 12.x., 21.x, 22.x, 23.x, 24.x
• Basic knowledge of TPL Programming and Application Modelling
• Experience integrating BMC Discovery with CMDB and/or ServiceNow.
• ITIL Foundation Certification is a plus
• Bmc Discovery, Networking, Customer Queries

Roles & Responsibilities: 

 - Managing end to end bookings, service and operations 

 - Responsible for supply generation by onboarding and training new partners 

 - Accountable for ensuring a consistent pipeline and development of partners in the designated region

 - Handling customer queries and complaints in a timely manner 

 - Call potential partners to explain business product and service offerings 

 - Coordinate with clients, vendors and supply team 

 - Collaborating with other departments to enhance the company's products and processes

 - Define and analyze metrics and KPIs to efficiently track progress 

Perks: 

- Rewards, Incentives & Bonuses 

- Special Meals & Food Trials 

- Full of Learning’s 

Other Details: 

- Seeking individuals who are energetic, confident, and possess strong street smarts

- Great communication and soft skills 

- Foodies are preferred

Company: Microvista Technologies Pvt Ltd.

Job Title: Support Executive

Job Location: 909-910, Zion Z-1, Sindhu Bhavan Marg, nr. Maple County Road, Bodakdev, Ahmedabad, Gujarat 380054

Job Type: Full Time

Role Overview:

As a Support Executive, you will be the primary point of contact for customers seeking assistance. Your key responsibilities will include addressing customer queries, troubleshooting issues, and ensuring a high level of customer satisfaction. You will work closely with the support team to resolve issues and ensure smooth operations.

Key Responsibilities:

• Handle inbound and outbound customer inquiries via phone, email, or chat.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Troubleshoot technical issues and assist customers in resolving product/service concerns.
• Ensure timely resolution of customer complaints, escalating issues when necessary.
• Maintain records of customer interactions, transactions, and issues.
• Assist in improving customer service processes and solutions.
• Collaborate with cross-functional teams (e.g., technical, sales) to ensure seamless service delivery.
• Follow up with customers to ensure their issues have been resolved to satisfaction.
• Monitor and track performance metrics (e.g., response time, resolution time) and work to meet targets.

Skills & Qualifications:

• Proven customer support experience or experience as a client service representative.
• Strong communication skills (both verbal and written).
• Excellent problem-solving skills.
• Patience and empathy when dealing with customers.
• Basic technical knowledge, depending on the industry or service offered.
• Ability to work effectively in a team-oriented environment.
• Time management and multitasking abilities.

Educational Requirements:

• Bachelors degree or equivalent experience (preferred).