17,947 Technical Analyst jobs in India

Role title – Technical Support Analyst

Organization

Cigna is multinational organisation and a leading global health services Provider, dedicated to helping people improve their health, wellbeing and sense of security.

You'll be joining a global team with offices located India. Cigna are now primarily following a hybrid work model with Production Support teams located in America, Europe, India & Malysia.

Role

The Technical Support Analyst role will join our Production Support team responsible for supporting a portfolio of applications, portals and services predominantly using Java and React native. Responsible for the oversight of day-to-day activities of the production environments.

The Production Support team provides several services for International Health (IH) including:

• Application Support
• 24/7 Production Support
• Monitoring, triage, defect identification and remediation
• Configuration updates, data fixes, ad-hoc reporting requests
• Incident Management
• Release Management
• Change Management
• Collaborate across multiple interconnected teams to provide quick resolution to customer impacting incidents
  
  

The successful candidate must have an appetite to own the day-to-day delivery against Service Level Agreements (SLA) and provide a high level of customer satisfaction. The motivation to drive change towards modernisation and automation across the team's processes and practices.

The role will be responsible for working with business and IT Partners across the company to manage the services and provide technical support to the IT and business teams.

The primary focus of this role will be supporting new Mobile & Web portals written using REACT native. Frontend (App & Web) troubleshooting skills and a basic understanding of IOS & Android development concepts will be essential for success.

This role requires a good balance between providing technical guidance/analysis, resolving technical and data related tasks, and ensuing solution(s) align with Cigna best practices ways of working to exceed SLAs.

Working with our development teams to identify and agree remediation for identified defects, supporting the release process as required.

Candidate profile

Cigna is specifically looking for a dynamic, seasoned, experienced Technical Support Analyst with strong Java and React (React Native) skills and demonstrable experience of supporting React Native mobile & web portals, you will be comfortable with Frontend troubleshooting, backend & API debugging, understand how APIs function and have the ability to use tools such as Postman to test API functionality. Mobile App specific troubleshooting and an understanding of the App stores submission and release issues, the ability to troubleshoot firebase (FCM) or Apple push notifications (APNs), Github actions understanding CI/CD pipelines for deployments.

An IT professional with strong skills in Production Support, Application Management & Support processes, Insurance or Financial services background would be a strong advantage.

Must have confidence to quickly learn the technical and functional aspects of a complex service.

Ability to communicate with technical and operations (non-technical) team member

Behaviours

Strong Communication Skills

Self-Motivated

Problem Solver

Autonomous

Process Minded

Continuous Improvement Driven

Skills And Experience

Candidates must have strong experience in the following areas:

• Troubleshooting Production Incidents
• Incident Management Skills
• Proven track record in day-to-day Production Support
• React Native – debugging mobile specific issues (IOS, Android)
• React.js able to identify issues in the web application
• JavaScript/TypeScript
• Log Analysis & Monitoring
• Handling Authentication issues, OAUTH, JWT and OKTA
• Strong analytical and troubleshooting skills
• Maintains process and troubleshooting documentation to be utilized by the team
  
  

Cigna uses the following tools, experience in the following is desirable:

• ServiceNow
• AWS Cloud Watch
• Dynatrace & Splunk
• OKTA
• Confluence
  
  

About The Cigna Group

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Skills Required
Java, Oauth, Servicenow, Jwt, Okta, Typescript, Javascript, Confluence, Dynatrace, React Native, Splunk, react.js

Job description

A Senior Technical Support Analyst should have a solid understanding of best practices and can execute on tasks without supervision from others. Individuals will create advance level insight and recommendations in their area of expertise. Senior Technical Support Analyst are subject matter experts in their domain. Individuals in this role lead the tier two support effort with high complexity, mostly independently

Perform The Following

• Responsibilities At a Senior Level. As per Technical Support Analyst role. +. Assist intermediate and associate level colleagues in the delivery of assigned work
• Provide technical and subject matter guidance
• Shape and define work priorities and stakeholder deliverables. Be a contributor to the successful delivery of identified tasks
• Act as day-to-day point of contact for clients/vendors/partners and as a escalation point for team members, managers and external stakeholders/partners(as applicable)
• Mentor and train associate and intermediate colleagues as assigned. Act as a good example for colleagues to emulate
• Assist business development team with pre-sales activities and RFPs
• Stay up-to-date on industry and job-related trends and best practices to maintain alignment with product vision. Other duties as assigned
• Technical / L2
• Guide clients through troubleshooting deployment and environmental issues in their network environments.

Role:  IT Support - Other

Industry Type:  IT Services & Consulting

Department:  IT & Information Security

Employment Type:  Full Time, Permanent

Role Category:  IT Support

Education

UG:  Any Graduate

PG:  Any Postgraduate

Skills Required
System Administration, Application Support, Incident Management, Active Directory

Responsibilities:

• Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a high complexity

• Consult on server/network/application problems and provide suitable solutions

• Enter commands and observe system functioning to verify correct operations and detect errors

• Maintain full documentation of communication transactions, problems and remedial actions taken, or other solution activities

• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support

Skills:

• Excellent communication and interpersonal skills

• Strong knowledge of procedures used for installations, modification, maintenance and repair of IT hardware and software

Experience/Education: 

• Bachelor’s degree in computer related field or equivalent training required

• Verbal and written communication skills, problem solving skills, customer service and interpersonal skills

• Basic ability to work independently and manage one’s time • Experience in 3rd line or specialist support

• Experience in Hyper-V or VMWare support • Experience supporting Microsoft 365, Active Directory, Windows 10, Strong network experience

Job Title: Production Support Technical Analyst
Job Overview: The Production Support Technical Analyst is responsible for providing technical support for production systems, troubleshooting and resolving production issues, implementing configuration changes, and ensuring the quality of software applications. This role involves collaborating with various teams to plan, implement, and test new releases into production systems environments.
Essential Functions:
- Modifies application programs based on specifications. Automates, codes, tests, debugs, documents, and maintains these programs
- Under minimal supervision, assists in the development and maintenance of software applications and servers, requiring general knowledge and access to business expertise
- Collaborates with analysts, developers, and project managers to determine requirements and necessary modifications for applications and systems design specifications
- Partners and collaborates with various stakeholders throughout the SDLC
- Writes SQL views, completes programming, performs testing and debugging of applications
- Participates in deployments phases with additional focus on smoke tests and Hypercare
- Completes documentation and procedures for installation and maintenance
- Participates in audits and TDA reviews
- May identify and implement root cause fixes for program, system and application errors
- Provides technical training to production support teams on SQL, Alteryx, etc.
- Serve as the first line of technical support for customers and internal business partners
- Document and work to resolve all problems; devise improvements to current procedures and develop models of possible future configurations
- Perform workflow analysis and recommend quality improvements
- Establish software quality standards for life cycle, documentation, development methods, testing, and maintenance
- Collaborate with the Product Development team, clients, and Release Management team to plan, implement, and test new releases into production systems environments
- Implement scalable, repeatable processes to deliver support services in areas such as software configuration, data feed management, quality assurance, automation, serviceability, and performance
Qualifications:
- Extensive working knowledge of Automations
- Advantageous to have development skills in using Alteryx, MS SQL, Change Data Capture (CDC), DNS Certificate updates, TIBCO EBX, Snowflake, Visual Studio, Power BI
- Bachelor's Degree in Computer Science, a related field, or equivalent experience
- Working knowledge of software development processes and methodologies
- Extensive experience in application programming / maintenance
- Excellent verbal and written communication skills, with proven technical writing abilities
- Strong analytical skills, problem-solving ability, and logical thinking capabilities
- Excellent interpersonal skills, working in collaboration with onshore and offshore teams
- Proven ability to work independently and productively
- Adaptive for change and implementing new technologies and processes
- Proactive with a zeal to learn and have an inquisitive attitude
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.
To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
EEO Minorities/Females/Protected Veterans/Disabled

**Job Description**
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Cloud Services. You will play a key role in delivering reliable and secure connectivity solutions for our customers as a member of the Network support Team within Oracle's Cloud Infrastructure (OCI) organization
You'll be working closely with OCI customers to resolve complex network challenges, ensuring they can run their cloud services smoothly and without disruption, ultimately supporting the seamless operation of their businesses.
**Responsibilities**
As a Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Your primary task will be to provide support to customers who contact the Oracle Solution Center and maintain high level of customer satisfaction while meeting guidelines (mostly through electronic means).
We are looking for an experienced network support engineer with a strong technical background. As a Network Engineer, you will be responsible for the delivery and operation of critical customers connectivity services. You will work with peers, management, and project managers to deliver solutions, maintain network services, and provide escalation support for the Escalations team. You should be comfortable working in a fast-moving environment that requires agility and the drive to deliver. You should be comfortable taking on new challenges that develop your skills.
You should:
-Have a data-driven mindset/passion
-Enable Oracle support to resolve customer issues through sharing best practices, training, tooling and directly resolving escalations.
-Build and maintain excellent relationships with customers and achieve the highest level of customer satisfaction.
-Act on behalf of the customer as their cloud support(technical) team, partnering with engineering, platform operations, and customer service teams to restore customer availability and drive the goal of being proudly serviced by Oracle.
-Proactively monitor customer issues until they are fully resolved, keeping the customer informed along the way of the ticket lifecycle
Resolve support/incidents & customer issues by troubleshooting, diagnosing, and resolving hardware, software, and other network and system problems
-Document key learnings and other relevant details as part of the support you provide.
-Continually improve skills through work experience and training(s)
-Identify opportunities to automate responses to common operational problems and requests
-Ensure compliance, configuration and data quality levels are maintained
-Work with internal stakeholders, external network, and security vendors
-Document work instructions or procedures
-Be wiling to work in rotational shifts to support customers globally
Career Level - IC2
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling +1 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

**Job Description**
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Cloud Services. You will play a key role in delivering reliable and secure connectivity solutions for our customers as a member of the Network support Team within Oracle's Cloud Infrastructure (OCI) organization
You'll be working closely with OCI customers to resolve complex network challenges, ensuring they can run their cloud services smoothly and without disruption, ultimately supporting the seamless operation of their businesses.
**Responsibilities**
As a Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Your primary task will be to provide support to customers who contact the Oracle Solution Center and maintain high level of customer satisfaction while meeting guidelines (mostly through electronic means).
We are looking for an experienced network support engineer with a strong technical background. As a Network Engineer, you will be responsible for the delivery and operation of critical customers connectivity services. You will work with peers, management, and project managers to deliver solutions, maintain network services, and provide escalation support for the Escalations team. You should be comfortable working in a fast-moving environment that requires agility and the drive to deliver. You should be comfortable taking on new challenges that develop your skills.
You should:
-Have a data-driven mindset/passion
-Enable Oracle support to resolve customer issues through sharing best practices, training, tooling and directly resolving escalations.
-Build and maintain excellent relationships with customers and achieve the highest level of customer satisfaction.
-Act on behalf of the customer as their cloud support(technical) team, partnering with engineering, platform operations, and customer service teams to restore customer availability and drive the goal of being proudly serviced by Oracle.
-Proactively monitor customer issues until they are fully resolved, keeping the customer informed along the way of the ticket lifecycle
Resolve support/incidents & customer issues by troubleshooting, diagnosing, and resolving hardware, software, and other network and system problems
-Document key learnings and other relevant details as part of the support you provide.
-Continually improve skills through work experience and training(s)
-Identify opportunities to automate responses to common operational problems and requests
-Ensure compliance, configuration and data quality levels are maintained
-Work with internal stakeholders, external network, and security vendors
-Document work instructions or procedures
-Be wiling to work in rotational shifts to support customers globally
Career Level - IC2
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling +1 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

**Job Description**
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Cloud Services. You will play a key role in delivering reliable and secure connectivity solutions for our customers as a member of the Network support Team within Oracle's Cloud Infrastructure (OCI) organization
You'll be working closely with OCI customers to resolve complex network challenges, ensuring they can run their cloud services smoothly and without disruption, ultimately supporting the seamless operation of their businesses.
**Responsibilities**
As a Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Your primary task will be to provide support to customers who contact the Oracle Solution Center and maintain high level of customer satisfaction while meeting guidelines (mostly through electronic means).
We are looking for an experienced network support engineer with a strong technical background. As a Network Engineer, you will be responsible for the delivery and operation of critical customers connectivity services. You will work with peers, management, and project managers to deliver solutions, maintain network services, and provide escalation support for the Escalations team. You should be comfortable working in a fast-moving environment that requires agility and the drive to deliver. You should be comfortable taking on new challenges that develop your skills.
You should:
-Have a data-driven mindset/passion
-Enable Oracle support to resolve customer issues through sharing best practices, training, tooling and directly resolving escalations.
-Build and maintain excellent relationships with customers and achieve the highest level of customer satisfaction.
-Act on behalf of the customer as their cloud support(technical) team, partnering with engineering, platform operations, and customer service teams to restore customer availability and drive the goal of being proudly serviced by Oracle.
-Proactively monitor customer issues until they are fully resolved, keeping the customer informed along the way of the ticket lifecycle
Resolve support/incidents & customer issues by troubleshooting, diagnosing, and resolving hardware, software, and other network and system problems
-Document key learnings and other relevant details as part of the support you provide.
-Continually improve skills through work experience and training(s)
-Identify opportunities to automate responses to common operational problems and requests
-Ensure compliance, configuration and data quality levels are maintained
-Work with internal stakeholders, external network, and security vendors
-Document work instructions or procedures
-Be wiling to work in rotational shifts to support customers globally
Career Level - IC2
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling +1 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

**Job Description**
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
Career Level - IC3
**Responsibilities**
As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.
RESPONSIBILITIES:
To manage and resolve Service Requests logged by customers (internal and external) on Oracle products and contribute to proactive support activities according to product support strategy and model
Owning and resolving problems and managing customer expectations throughout the Service Request lifecycle in accordance with global standards
Working towards, adopting and contributing to new processes and tools (diagnostic methodology, health checks, scripting tools, etc.)
Contributing to Knowledge Management content creation and maintenance
Working with development on product improvement programs (testing, SRP, BETA programs etc) as required
Operating within Oracle business processes and procedures
Respond and resolve customer issues within Key Performance Indicator targets
Maintaining product expertise within the team
Maintain an up-to-date and in-depth knowledge of new products released in the market for supported product
QUALIFICATIONS:
Bachelor's degree in Computer Science, Engineering or related technical field
5+ years of proven professional and technical experience in Big Data Appliance (BDA), Oracle Cloud Infrastructure (OCI), Linux OS and within areas like Cloudera distribution for Hadoop (CDH), HDFS, YARN, Spark, Hive, Sqoop, Oozie and Intelligent Data Lake.
Excellent verbal and written skills in English
SKILLS & COMPETENCIES:
Minimum technical skills:
As a member of the Big Data Appliance (BDA), the focus is to troubleshoot highly complex technical issues related to the Big Data Appliance and within areas like Cloudera distribution for Hadoop (CDH), HDFS, YARN, Spark, Hive, Sqoop, Oozie and Intelligent Data Lake.
Have good hands on experience in Linux Systems, Cloudera Hadoop architecture, administration and troubleshooting skills with good knowledge of different technology products/services/processes.
Responsible for resolving complex issues for BDA (Big Data Appliance) customers. This would include resolving issues pertaining to Cloudera Hadoop, Big Data SQL, BDA upgrades/patches and installs. The candidate will also collaborate with other teams like Hardware, development, ODI, Oracle R, etc to help resolve customer's issues on the BDA machine. The candidate will also be responsible for interacting with customer counterparts on a regular basis and serving as the technology expert on the customer's behalf.
Experience in multi-tier architecture environment required.
Fundamental understanding of computer networking, systems, and database technologies.
Personal competencies:
Desire to learn, or expand knowledge, about Oracle database and associated products
Customer focus
Structured Problem Recognition and Resolution
Experience of contributing to a shared knowledge base
Experience of Support level work, like resolving customer problems and managing customer expectations, and escalations.
Communication
Planning and organizing
Working globally
Quality
Team Working
Results oriented
Career Level - IC3
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling +1 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.