7,429 Technical Assistance jobs in India
Technical Support Engineer - Voice
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Job Description
Movate (formerly known as CSS Corp) is a global customer experience and technology consulting services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models. It has emerged as a compelling alternative to the traditional IT and support service providers with its premium service offerings and differentiated value propositions that solve clients’ critical business problems proactively. The company is a digital transformation partner of choice for its clients, which include the world’s top innovators across industries, from mid-market players to large enterprises. Its diverse team of over 11,700 customer-centric thinkers, collaborators, and co-creators across 20 global locations, is passionate about helping clients succeed through intelligent automation-led outcomes.
Designation : Engineer
Job Location : Chennai
Shift :Night shift
Job Responsibilities:
- The Technical Support Agent role is responsible for providing upbeat customer service as a contact center representative to assist current voice and high-speed internet customers.
- Troubleshoots service-related issues including hardware and software configurations. All contacts are inbound and are technical support only.
- Works with customers to identify service-related needs and offers the most appropriate solutions while providing world-class customer service.
- Diagnoses and resolves basic network and modem functionality issues, including landline troubleshooting.
- Walks customers through common phone hardware and software configurations to maximize service functionality.
- Provides solutions and resolution resources for customer repair problems.
- Interfaces with customers over the phone providing status updates and ensuring service has been restored.
- Schedules a technician dispatch for on-site service calls when necessary.
- Escalates appropriate technical issues to upper-level technical support when needed.
Technical skills:
- Ability to multi-task in a Microsoft Windows environment and utilize multiple programs for troubleshooting.
- Requires customer contact and the ability to effectively communicate over the phone with both internal and external customers.
- Must be a consistently flexible, independent, self-motivated problem solver who enjoys working in a fast-paced environment.
- Demonstrated strong interpersonal communication skills when working with both internal and external customers.
- Ability to work flexible hours including evenings, weekends, holidays, and overtime is required. Experience with common internet software is preferred.
- 12 – 18 months experience in technical support, help desk, and/or contact centers.
- Energy & passion to achieve service results while demonstrating the “Spirit of Service” for Lumen customers and co-workers
- An ability to probe, problem solve and offer the right product solutions to our customers.
- Strong typing and computer navigation skills with knowledge of Windows.
- Proficient in working with several computer applications and databases, managing through multiple systems programs and screens simultaneously.
- Experience in complaint handling and resolution.
- Exemplary oral and written communication skills in English.
- Strong communication and comprehension skills speaks clearly, strong vocabulary skills, pleasant delivery, pleasant tone & temperament.
Other Competencies
- Innovation & Agility
- Ownership & Accountability
- Communication & Self Awareness
- Customer First
- Urgency & Courage
- Collaboration & Alignment
- Celebration & Have Fun
- Effective Decisions
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Technical Assistance Center Representative
Posted today
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Job Description
Responsibilities
:Qualifications:
Education:
Company Benefits & Perks:
* Depending upon the shifts.
**The benefits package is subject to change at the management's discretion.
Help Desk Support
Posted 1 day ago
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Job Description
- Ensure the daily attendance of all location engineer and onsite Engineers availability during service window
- Monitor and respond quickly to incoming requests related to IT issues from Factory users
- follow up with engineer and users to ensure complete resolution of issues
- Identify and escalate situations requiring urgent attention
- Prepare daily, weekly, monthly reports and send it to the reporting managers
- Keep inventory of all equipment, software, and license and provide data when required
**Age below** - 35 years
**Salary**:
- 14 to 18 kk
**Gender** - male only
**Experience** -2 to 4 years
**Job location** - Nashik
**Salary**: ₹14,000.00 - ₹18,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
Ability to commute/relocate:
- Nashik, Maharashtra: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- total work: 1 year (preferred)
**Speak with the employer**
Help Desk Support
Posted 1 day ago
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Job Description
**Location: Kolkata**
**Experience: 2 - 5 Years**
**Qualification: Any Degree/Diploma/Mastes**
**Roles & Responsibilities**:
- Strong computer skills.
- Excellent verbal and written communication skills.
- Excellent customer service skills.
- Strong leadership skills.
- Ability to work well in a team environment.
- Strong organizational skills.
- Strong time management skills.
- Strong planning skills.
- Receiving and evaluating customer requests and complaints.
- Understanding customer needs and providing the best service possible.
- Commitment to delivering customer service excellence and high-quality work.
- Strong Internet navigation skills along with a working knowledge of Microsoft Office.
**Job Types**: Full-time, Regular / Permanent
**Salary**: ₹17,000.00 - ₹25,000.00 per month
Schedule:
- Day shift
- Rotational shift
Help Desk Support
Posted 1 day ago
Job Viewed
Job Description
- knowledge of MS Office, Excel, Power point and Many More.
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and resolve basic technical issues
- Proficiency in English and Hindi
- Customer-oriented and cool-tempered
- BSc/BA in IT, Computer Science or relevant field.
**Salary**: Up to ₹200,000.00 per year
**Benefits**:
- Provident Fund
Schedule:
- Day shift
Ability to commute/relocate:
- Chandigarh, Chandigarh: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- total work: 1 year (preferred)
**Speak with the employer**
Help Desk Support Engineer
Posted 11 days ago
Job Viewed
Job Description
Job Title - Helpdesk Support Engineer
Years of Experience - 4 - 12 Years
Level - Mid / Senior Level
Location - Bengaluru
About the Role
As global investment firms continue to expand their technology footprint, providing reliable, responsive, and high-quality end-user support has become mission-critical. The Helpdesk Support Engineer will play a key role in delivering outstanding customer service and technical support to a diverse global user base.
This position is part of a technology infrastructure team responsible for building and supporting the foundational platforms and end-user technologies that power critical business operations. The team thrives in a fast-paced, dynamic, and collaborative environment, continually innovating to improve the employee experience and productivity across regions.
What You’ll Do
- Deliver outstanding remote customer service and technical support to employees globally.
- Utilize ticketing platforms (e.g., Jira Service Management) to log, track, and manage incidents, problems, and requests.
- Diagnose and resolve hardware, software, and connectivity issues efficiently, providing clear guidance and advice.
- Escalate complex issues to other support and engineering teams when necessary.
- Manage and prioritize support requests effectively to ensure timely resolution.
- Educate and empower users through self-service portals and training on new tools and processes.
- Create and maintain knowledge-base articles for recurring issues and solutions.
- Collaborate with local and off-site technology service providers to enhance service delivery.
- Provide clear documentation, updates, and root cause analysis on support issues to management as required.
What’s Required
- Minimum 4 years of experience in client service, desktop support, or technical support roles.
- Bachelor’s degree in Technology, Computer Science, or a related field.
- Proficiency in troubleshooting Microsoft Windows, Apple MacBook systems, and Microsoft Office tools.
- Familiarity with market data and electronic trading platforms (e.g., Bloomberg, Neovest) preferred.
- Ability to work independently and collaboratively across global teams, maintaining composure in high-pressure environments.
- Strong scripting and automation skills (PowerShell, Splunk) are advantageous.
- Commitment to the highest ethical standards.
Help Desk Support Engineer
Posted 4 days ago
Job Viewed
Job Description
Job Title - Helpdesk Support Engineer
Years of Experience - 4 - 12 Years
Level - Mid / Senior Level
Location - Bengaluru
About the Role
As global investment firms continue to expand their technology footprint, providing reliable, responsive, and high-quality end-user support has become mission-critical. The Helpdesk Support Engineer will play a key role in delivering outstanding customer service and technical support to a diverse global user base.
This position is part of a technology infrastructure team responsible for building and supporting the foundational platforms and end-user technologies that power critical business operations. The team thrives in a fast-paced, dynamic, and collaborative environment, continually innovating to improve the employee experience and productivity across regions.
What You’ll Do
- Deliver outstanding remote customer service and technical support to employees globally.
- Utilize ticketing platforms (e.g., Jira Service Management) to log, track, and manage incidents, problems, and requests.
- Diagnose and resolve hardware, software, and connectivity issues efficiently, providing clear guidance and advice.
- Escalate complex issues to other support and engineering teams when necessary.
- Manage and prioritize support requests effectively to ensure timely resolution.
- Educate and empower users through self-service portals and training on new tools and processes.
- Create and maintain knowledge-base articles for recurring issues and solutions.
- Collaborate with local and off-site technology service providers to enhance service delivery.
- Provide clear documentation, updates, and root cause analysis on support issues to management as required.
What’s Required
- Minimum 4 years of experience in client service, desktop support, or technical support roles.
- Bachelor’s degree in Technology, Computer Science, or a related field.
- Proficiency in troubleshooting Microsoft Windows, Apple MacBook systems, and Microsoft Office tools.
- Familiarity with market data and electronic trading platforms (e.g., Bloomberg, Neovest) preferred.
- Ability to work independently and collaboratively across global teams, maintaining composure in high-pressure environments.
- Strong scripting and automation skills (PowerShell, Splunk) are advantageous.
- Commitment to the highest ethical standards.
Help desk support engineer
Posted 1 day ago
Job Viewed
Job Description
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Help Desk Support I
Posted today
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Job Description
Job Description – Help Desk Support I System Soft Technologies is a leading technology company that provides innovative technical solutions and consulting services to enhance innovation, business value, and competitiveness.
For over 24 years, our focus on becoming a trusted partner to each client has allowed us to become a $230MM+ company with a pool of over 1900 associates who cover the full spectrum of IT expertise.
We are distinguished by our ability to anticipate the unique needs of our clients and deliver a level of quality that far exceeds their expectations.
Why System Soft Technologies?
At System Soft Technologies, we are a family unit powered by diversity, inclusion, transparency, respect, integrity and passion for our clients and our people.
Our business growth depends on your professional development, as we collaborate, share ideas and innovation, and invest in our future.
By forging a meaningful partnership with our people, we come together with the same purpose, exceeding our goals.
This keeps us nimble, ahead of the competition, and on top of our industry.
Our continued success begins with you.
Job Summary: We are looking for a competent Help Desk Support I to provide fast and useful technical assistance on computer systems.
You will answer queries on basic technical issues and offer advice to solve them.
An excellent Help Desk Technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.
They must also be customer-oriented and patient to deal with difficult customers.
The goal is to create value for clients that will help preserve the company’s reputation and business.
Responsibilities: Serve as the first point of contact for customers seeking technical assistance over the phone or email Perform remote troubleshooting through diagnostic techniques and pertinent questions Determine the best solution based on the issue and details provided by customers Walk the customer through the problem-solving process Direct unresolved issues to the next level of support personnel Provide accurate information on IT products or services Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback or suggestions by customers to the appropriate internal team Identify and suggest possible improvements on procedures Qualifications: Proven experience as a help desk technician or other customer support role Tech savvy with working knowledge of office automation products, databases and remote control Good understanding of computer systems, mobile devices and other tech products Ability to diagnose and resolve basic technical issues Proficiency in English Excellent communication skills Customer-oriented and cool-tempered BSc/BA in IT, Computer Science or relevant field System Soft Technologies is a proud equal employment opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, sexual orientation, or any other characteristic protected by law.
We are committed to the full inclusion of all qualified individuals.
If you are an individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability.
You can request reasonable accommodations by contacting us at
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Help Desk Support Engineer
Posted today
Job Viewed
Job Description
Job Title - Helpdesk Support Engineer
Years of Experience - 4 - 12 Years
Level - Mid / Senior Level
Location - Bengaluru
About the Role
As global investment firms continue to expand their technology footprint, providing reliable, responsive, and high-quality end-user support has become mission-critical. The Helpdesk Support Engineer will play a key role in delivering outstanding customer service and technical support to a diverse global user base.
This position is part of a technology infrastructure team responsible for building and supporting the foundational platforms and end-user technologies that power critical business operations. The team thrives in a fast-paced, dynamic, and collaborative environment, continually innovating to improve the employee experience and productivity across regions.
What You’ll Do
- Deliver outstanding remote customer service and technical support to employees globally.
- Utilize ticketing platforms (e.g., Jira Service Management) to log, track, and manage incidents, problems, and requests.
- Diagnose and resolve hardware, software, and connectivity issues efficiently, providing clear guidance and advice.
- Escalate complex issues to other support and engineering teams when necessary.
- Manage and prioritize support requests effectively to ensure timely resolution.
- Educate and empower users through self-service portals and training on new tools and processes.
- Create and maintain knowledge-base articles for recurring issues and solutions.
- Collaborate with local and off-site technology service providers to enhance service delivery.
- Provide clear documentation, updates, and root cause analysis on support issues to management as required.
What’s Required
- Minimum 4 years of experience in client service, desktop support, or technical support roles.
- Bachelor’s degree in Technology, Computer Science, or a related field.
- Proficiency in troubleshooting Microsoft Windows, Apple MacBook systems, and Microsoft Office tools.
- Familiarity with market data and electronic trading platforms (e.g., Bloomberg, Neovest) preferred.
- Ability to work independently and collaboratively across global teams, maintaining composure in high-pressure environments.
- Strong scripting and automation skills (PowerShell, Splunk) are advantageous.
- Commitment to the highest ethical standards.
Help Desk Support Engineer
Posted 11 days ago
Job Viewed
Job Description
Job Title - Helpdesk Support Engineer
Years of Experience - 4 - 12 Years
Level - Mid / Senior Level
Location - Bengaluru
About the Role
As global investment firms continue to expand their technology footprint, providing reliable, responsive, and high-quality end-user support has become mission-critical. The Helpdesk Support Engineer will play a key role in delivering outstanding customer service and technical support to a diverse global user base.
This position is part of a technology infrastructure team responsible for building and supporting the foundational platforms and end-user technologies that power critical business operations. The team thrives in a fast-paced, dynamic, and collaborative environment, continually innovating to improve the employee experience and productivity across regions.
What You’ll Do
- Deliver outstanding remote customer service and technical support to employees globally.
- Utilize ticketing platforms (e.g., Jira Service Management) to log, track, and manage incidents, problems, and requests.
- Diagnose and resolve hardware, software, and connectivity issues efficiently, providing clear guidance and advice.
- Escalate complex issues to other support and engineering teams when necessary.
- Manage and prioritize support requests effectively to ensure timely resolution.
- Educate and empower users through self-service portals and training on new tools and processes.
- Create and maintain knowledge-base articles for recurring issues and solutions.
- Collaborate with local and off-site technology service providers to enhance service delivery.
- Provide clear documentation, updates, and root cause analysis on support issues to management as required.
What’s Required
- Minimum 4 years of experience in client service, desktop support, or technical support roles.
- Bachelor’s degree in Technology, Computer Science, or a related field.
- Proficiency in troubleshooting Microsoft Windows, Apple MacBook systems, and Microsoft Office tools.
- Familiarity with market data and electronic trading platforms (e.g., Bloomberg, Neovest) preferred.
- Ability to work independently and collaboratively across global teams, maintaining composure in high-pressure environments.
- Strong scripting and automation skills (PowerShell, Splunk) are advantageous.
- Commitment to the highest ethical standards.