8,544 Technical Compliance jobs in India

Vacancy NameJunior Technical Compliance Specialist Vacancy NoVN14901 Location CountryIndia Work LocationChennai Who are V?As a global leader in ship management and marine services, we add value to a vessel’s operations. Operating around the clock and around the world, V. gives every client the quality and efficiency they need in every sector. Covering crew management and recruitment, quality ship management and technical services, together with supporting management and commercial services, V. has an unrivalled industry knowledge with performance assured. Our values, We Care, We Collaborate, We Challenge, We are Consistent, We Commit and Deliver, are at the heart of everything we do and they support our strategy of Investing in Talent. We are always interested in making contact with talented individuals - people who will demonstrate our values and deliver great service, for internal and external stakeholders. Overall Purpose of The JobTo provide consistent support to Ship Management colleagues in monitoring and compliance with our technical processes on managed vessels, therefore ensuring the highest standards fabric condition and reliability are maintained. j_id0__j_id1__j_id51__j_id181__j_id182__j_id191__j_id192__6__j_id193__j_id199 = window.onload; window.onload=function() { if (j_id0__j_id1__j_id51__j_id181__j_id182__j_id191__j_id192__6__j_id193__j_id199!= null) j_id0__j_id1__j_id51__j_id181__j_id182__j_id191__j_id192__6__j_id193__j_id199();}; Key Responsibilities and TasksSafety
Safety is our priority, and the Technical Compliance Specialist has the responsibility of ensuring managed vessels are being maintained to Company requirements, including the management of Critical Defects and Planned Maintenance adherence.

Customer  
The Technical Compliance Specialist shall ensure Customers of the Operations Centre fully benefit from the operational performance of their vessels.

Ownership
Overall accountability for the vessel’s safety management remains with the ISM DoC holding office.

Monitor
Monitor the compliance readiness of allocated vessels in, 

1) Non-Critical PMS routines 
2) Vessel Inspection Report (VIR) Monitoring 
3) Certification Monitoring – Trading Certificates 
4) Certification Monitoring – PMS Certificates
5) Fuel Oil Analysis Monitoring 
6) Lube Oil Analysis Monitoring 
7) Technical Month End Returns 

Any compliance gaps shall be highlighted to the process owner for action.

Reporting 
Keep all internal stakeholders updated on statutory defects and other issues which may be detriment to the vessel’s performance under port state control inspection.

Risk management
Utilise Operational Risk Analysers, Technical Dashboards, Sentinel, and other Shipsure compliance tools to prioritise vessels for Ops Centre support. Maintain records of support actions taken, including action items for follow up by the ship management office.
j_id0__j_id1__j_id51__j_id181__j_id182__j_id191__j_id192__7__j_id193__j_id199 = window.onload; window.onload=function() { if (j_id0__j_id1__j_id51__j_id181__j_id182__j_id191__j_id192__7__j_id193__j_id199!= null) j_id0__j_id1__j_id51__j_id181__j_id182__j_id191__j_id192__7__j_id193__j_id199();}; What can I expect in return?V. Group can offer you a market leading salary and benefits package, in addition to significant opportunities for career growth and personal development. This a great opportunity to join a true leader in the maritime sector - a company that has exciting plans for future growth. Essential• Seagoing experience pursuant to the STCW, with not less than 2 years’ experience,

Or
• Practical experience in technical ship management operations with not less than 2 years’ experience. 


Personal Skills:
• Good communication (oral and written) skills Good organizational and planning skills
• Good analytical and problem-solving skills
• Good interpersonal skills with the ability to engage and interact with people at all levels.
j_id0__j_id1__j_id51__j_id181__j_id182__j_id191__j_id192__9__j_id193__j_id199 = window.onload; window.onload=function() { if (j_id0__j_id1__j_id51__j_id181__j_id182__j_id191__j_id192__9__j_id193__j_id199!= null) j_id0__j_id1__j_id51__j_id181__j_id182__j_id191__j_id192__9__j_id193__j_id199();}; Desirable4th Engineer or 3rd Officer Certificate of Competency. j_id0__j_id1__j_id51__j_id181__j_id182__j_id191__j_id192__10__j_id193__j_id199 = window.onload; window.onload=function() { if (j_id0__j_id1__j_id51__j_id181__j_id182__j_id191__j_id192__10__j_id193__j_id199!= null) j_id0__j_id1__j_id51__j_id181__j_id182__j_id191__j_id192__10__j_id193__j_id199();};

Job Summary

• The Technical Regulations Analyst is responsible to evaluate and document relevance of Legal Technical Regulations, Standards for Group Sector and/or BA product portfolio in alignment with affected Segments, Markets, Products and/or Projects.
• If required, the TRA also enriches the analysis documentation according to organizational, product, project and/or process specific needs.
• This can also be, for example, a singularization of certain relevant requirements and make them usable Requirements Objects with relevance for a specific Product, Project and/or Process.
• The TRA leads the prevention of risks for the entire corporation and all employees from potential technical non-Compliances ( license to operate ).
• They also deal with growing regulatory complexity for products and product-related services in all relevant markets by analyzing relevant LTRs/ Standards.
• Process & IT know- how in Engineering, Sales & Marketing, Supplier Quality Mgmt., Product Verification & Validation, Product Homologation & Certification
• Experience in using expert systems which support Requirements Elicitation and Analysis
• Advanced knowledge of the subject Legal Technical Regulations and National and International Standards
• Analytical and structured workstyle, model compliance with administration rules
• Business fluency in English mandatory (any additional language is appreciated)
• Academic Degree in Science or Engineering or adequate experience in Chemistry and Mechanics
• > 5 years working experience in the area of R&D or Quality in the area of Mobility and/ or Material
• Experiences in the analysis of technical regulations dealing with Product Safety/ Product Conformity/ Product Cyber Security& Privacy / Product Environmental Compliance or related field

Skills Required
product safety

Senior Consultant - Delivery (Technical Compliance Coordinator)

Date posted 03/14/ Location Bengaluru | India, Pune | India Company Worldline

This  is  Worldline

We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape .

The O pportunity

At Worldline, our technology addresses persistent challenges of the payment world. We design and operate leading digital payment and transactional solutions that enable sustainable economic growth and reinforce trust and security in our societies. We are searching for technical compliance coordinator who will Manage all internal audits for the department Business Infrastructure Open System (BI OS) and Global PCI DSS Linux reference.As part of BI OS Department, the technical Compliance Coordinator is responsible for coordinating incoming audits and PCI DSS for Linux and Unix. The Compliance Coordinator acts in this compliance context as one of the interfaces between auditors (internal and external) and technical Linux experts. For the global PCI DSS coordination the person will be in charge of all Linux topics for Worldline. Here he will be the PCI DSS reference for Worldline's Linux topics.

Day-to-Day Responsibilities

Coordination of incoming audit and compliance related topics for the department.

Supporting the initiation to analyze and ultimately implement new regulatory requirements for Linux/Unix.

Monitoring and delivery in time of our evidences and reports to our stakeholders (internal and external) as part of the regulatory requirements for our BI OS services.

For PCI DSS, interface between PCI stakeholders and « all » WL system teams

Coordination and monitoring of self-assessments at our infrastructure.

Who Are We Looking For

We look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:

High level in English in written and spoken form

Good communication skills in a proactive way

Experience in PCI DSS v3 and good understanding of v4

Able to read compliance and audit documents and translate these into an action plan

Good experience as auditor or coordinator

Nice to have

French language

Technical background for Linux

Experience as system engineer

Shape the evolution

We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18, innovators and shape a tomorrow that is yours to own.

This  is  Worldline

We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce.  And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution .

The O pportunity

At Worldline, our technology addresses persistent challenges of the payment world. We design and operate leading digital payment and transactional solutions that enable sustainable economic growth and reinforce trust and security in our societies. We are searching for technical compliance coordinator who will Manage all internal audits for the department Business Infrastructure Open System (BI OS) and Global PCI DSS Linux reference.As part of BI OS Department, the technical Compliance Coordinator is responsible for coordinating incoming audits and PCI DSS for Linux and Unix. The Compliance Coordinator acts in this compliance context as one of the interfaces between auditors (internal and external) and technical Linux experts. For the global PCI DSS coordination the person will be in charge of all Linux topics for Worldline. Here he will be the PCI DSS reference for Worldline's Linux topics.

Day-to-Day Responsibilities

• Coordination of incoming audit and compliance related topics for the department.
• Supporting the initiation to analyze and ultimately implement new regulatory requirements for Linux/Unix.
• Monitoring and delivery in time of our evidences and reports to our stakeholders (internal and external) as part of the regulatory requirements for our BI OS services.
• For PCI DSS, interface between PCI stakeholders and « all » WL system teams
• Coordination and monitoring of self-assessments at our infrastructure.

Who Are We Looking For

We look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:

High level in English in written and spoken form

• Good communication skills in a proactive way
• Experience in PCI DSS v3 and good understanding of v4
• Able to read compliance and audit documents and translate these into an action plan
• Good experience as auditor or coordinator

Nice to have

• French language
• Technical background for Linux
• Experience as system engineer

Shape the evolution

We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.

Learn more about life at Worldline at careers.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.

Senior Consultant - Delivery (Technical Compliance Coordinator)

Date posted 03/14/ Location Bengaluru | India, Pune | India Company Worldline

This  is  Worldline

We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape .

The O pportunity

At Worldline, our technology addresses persistent challenges of the payment world. We design and operate leading digital payment and transactional solutions that enable sustainable economic growth and reinforce trust and security in our societies. We are searching for technical compliance coordinator who will Manage all internal audits for the department Business Infrastructure Open System (BI OS) and Global PCI DSS Linux reference.As part of BI OS Department, the technical Compliance Coordinator is responsible for coordinating incoming audits and PCI DSS for Linux and Unix. The Compliance Coordinator acts in this compliance context as one of the interfaces between auditors (internal and external) and technical Linux experts. For the global PCI DSS coordination the person will be in charge of all Linux topics for Worldline. Here he will be the PCI DSS reference for Worldline's Linux topics.

Day-to-Day Responsibilities

Coordination of incoming audit and compliance related topics for the department.

Supporting the initiation to analyze and ultimately implement new regulatory requirements for Linux/Unix.

Monitoring and delivery in time of our evidences and reports to our stakeholders (internal and external) as part of the regulatory requirements for our BI OS services.

For PCI DSS, interface between PCI stakeholders and « all » WL system teams

Coordination and monitoring of self-assessments at our infrastructure.

Who Are We Looking For

We look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:

High level in English in written and spoken form

Good communication skills in a proactive way

Experience in PCI DSS v3 and good understanding of v4

Able to read compliance and audit documents and translate these into an action plan

Good experience as auditor or coordinator

Nice to have

French language

Technical background for Linux

Experience as system engineer

Shape the evolution

We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18, innovators and shape a tomorrow that is yours to own.

Senior Consultant - Delivery (Technical Compliance Coordinator)

Date posted 03/14/ Location Bengaluru | India, Pune | India Company Worldline

This  is  Worldline

We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape .

The O pportunity

At Worldline, our technology addresses persistent challenges of the payment world. We design and operate leading digital payment and transactional solutions that enable sustainable economic growth and reinforce trust and security in our societies. We are searching for technical compliance coordinator who will Manage all internal audits for the department Business Infrastructure Open System (BI OS) and Global PCI DSS Linux reference.As part of BI OS Department, the technical Compliance Coordinator is responsible for coordinating incoming audits and PCI DSS for Linux and Unix. The Compliance Coordinator acts in this compliance context as one of the interfaces between auditors (internal and external) and technical Linux experts. For the global PCI DSS coordination the person will be in charge of all Linux topics for Worldline. Here he will be the PCI DSS reference for Worldline's Linux topics.

Day-to-Day Responsibilities

Coordination of incoming audit and compliance related topics for the department.

Supporting the initiation to analyze and ultimately implement new regulatory requirements for Linux/Unix.

Monitoring and delivery in time of our evidences and reports to our stakeholders (internal and external) as part of the regulatory requirements for our BI OS services.

For PCI DSS, interface between PCI stakeholders and « all » WL system teams

Coordination and monitoring of self-assessments at our infrastructure.

Who Are We Looking For

We look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:

High level in English in written and spoken form

Good communication skills in a proactive way

Experience in PCI DSS v3 and good understanding of v4

Able to read compliance and audit documents and translate these into an action plan

Good experience as auditor or coordinator

Nice to have

French language

Technical background for Linux

Experience as system engineer

Shape the evolution

We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18, innovators and shape a tomorrow that is yours to own.

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Senior Technical Risk & Compliance Analyst (Gurgaon-Based)

Corporate Functions

Our Corporate Functions are made up of teams that support Expedia Group, including Employee Communications, Finance, Legal, People Team, Inclusion and Diversity, and Global Social Impact and Sustainability.

Would you like the ability to interact with a unique set of stakeholders each day? Would you like to help Expedia Group move forward on important business objectives and directly support business partners who are making the decisions that drive our business? Come join the SOX Compliance Team!

The Sr. Technical Risk and Compliance Analyst performs the tactical end-to-end execution of risk management, associated with our SOX Compliance Program. This includes scoping, planning, discovery, fieldwork, development/design of recommendations, report writing, tracking of findings, and verification of management remediation action plans, under the guidance/direction of managers.

This individual will collaborate with functions such as Internal Audit, Information Security, Legal, Product & Technology, Brands and Corporate Shared Services functions to drive continued progression of our risk management practices in support of our SOX Compliance Program.

In this role, you will :

• Acquire a solid understanding of how the department operates and fits into the larger organization, including the unique aspects of various functions/organizations within the broader enterprise 

• Demonstrate awareness of the policies, practices, trends, and information that impact the organization and its customers 

• Prepare supporting risk and controls documentation for business initiatives and projects, including (but not limited to) risk and controls matrices, process flows, and various checklists 

• Design controls for new or changed business and/or technology processes/tools and train control owners on control execution and supporting evidence 

• Report to senior leadership on project status, including any blockers where support is needed to push forward 

• Review overarching project timelines and develop a schedule of tasks to achieve project milestones, including mechanisms to keep relevant stakeholders informed on progress or significant changes to timelines 

• Work with more experienced team members to help identify all resources required to support any project 

• Assist team members in the creation of routine technical communication materials (e.g., policies & procedures, guidelines, presentations, messages) 

• Support the development of risk mitigation strategies and remediation plans for audit findings 

Experience and Qualification:

• Hold a bachelor's degree in accounting, finance, audit, or information systems; or 2+ years of equivalent experience in IT Risk Management, Technical SOX Compliance, Audit or other similar IT SOX consulting or risk advisory functions 

• Naturally inquisitive and committed to staying abreast of the latest risk management, SOX Compliance, and industry and technology trends 

• Ability to quickly adapt to changes in project direction, requirements, and team procedures 

• Experience in navigating between technical and non-technical audiences 

• Solid understanding of risk and compliance management frameworks such as ISO and COSO 

• Previous experience in one or more of the following areas: 

• IT General Controls 

• Cloud operations 

• Data governance 

• Artificial Intelligence/Machine Learning 

• Strong analytical, organizational, communication, and critical thinking skills 

• CIA, CPA, CISA, CCSK, CISM, CRISC (or similar) certifications preferred 

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the .

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

Key Responsibilities

Understand and apply Technology Control Framework based on industry standards to establish, promote and manage governance, risk compliance.

Implement security controls, risk assessment framework, and program that align to best practices and regulatory requirements.

Ensure and monitor effective implementations of the policies and procedures.

Inform and align decision making for information technology planning, policy and operations to meet business objectives.

Communicate the governance activities, policies and decisions with the IT Management and Business Leadership and keep them informed of IT governance decisions that will affect IT services and projects.

Work with different stakeholders to maintain up-to-date documentation for scoping, testing and remediation of technology controls

Assess audit findings / gaps including control weaknesses in coordination with different stakeholders and assist with development of management action plans.

Assess efficacy of security controls, document and report control failures and gaps to stakeholders. Provide remediation guidance and prepare management reports to track remediation activities.

Ability to communicate a deep understanding of the business and a broad knowledge of existing risk evaluation practices is expected in this role.

Carefully maintain complaint and nonconformance processing through records and tracking systems, including root cause and corrective actions.

Execute strategy for dealing with increasing number of audits, compliance checks and internal assessment processes for Ameriprise standard compliance framework/practices.

Lead the identification, assessment, and mitigation of risks across all operational, strategic, and regulatory domains.

Oversee the governance controls across technology business units, ensuring effective governance structures, executive performance evaluations, and compliance with corporate governance codes.

Work closely with senior management to define risk tolerance levels, ensuring that appropriate mitigation measures are in place.

Maintain strong relationships with key internal and external stakeholders, including the Board, senior management, regulators, auditors, and business leaders.

Provide regular updates to the Board and senior management on governance, risk, and assurance matters, including risk exposures, compliance status, and audit outcomes.

Lead the preparation of comprehensive risk and governance reports, including annual governance reports, risk assessments, and assurance reviews for the Board and senior management.

Preferred Qualifications

Foundational knowledge of Cloud Computing Technologies (AWS, Microsoft Azure, GCP etc.).

Possess strong oral and written communication skills along with refined presentation skills and the ability to work with other departments and varying levels of management, including senior leadership.

Be able to engage at all levels of the organization to organize, drive and communicate results.

Good understanding of industry standards for compliance such as ISO 27001:2013, PCI DSS, and SSAE 18 SOC 1 / SOC 2 attestation standards.

Defining problems, collecting, and analyzing data, establishing facts, and drawing valid conclusions

Questions status quo and navigates through roadblocks.

About Our Company
Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U.S. based financial planning company headquartered in Minneapolis with a global presence. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So if you're talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP.

Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law.

Full-Time/Part-Time

Full time

Timings

(2:00p-10:30p)

India Business Unit

AWMPO AWMP&S President's Office

Job Family Group

Technology

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency.
This role is flexible in that you can work up to 100% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
- Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.
- Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
- You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
- Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.
**Qualifications**
**Required Qualifications:**
- Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 5+ years of technical support, technical consulting experience, or information technology experience
- OR equivalent experience
CyberDefender Mindset: A CyberDefender Mindset is a proactive, collaborative, and customer-centric approach adopted by technical support teams to anticipate, prevent, and mitigate cybersecurity threats-shifting from purely reactive issue resolution to active partnership in safeguarding organizational and customer security.
Technical skills and hands on experience in development or related.
**Technical requirements:**
- Proficiency writing and/or debugging applications in a programming language like C#, C++, JavaScript, Java, or similar.
- Proficiency writing and/or debugging applications which make use of REST APIs, and/or the Microsoft Graph.
- Proficiency with network debugging or tracing using tools like WireShark.
**Preferred Qualifications:**
- Relevant Cybersecurity certifications are preferent (CISSP, Comptia Security +, ISC2 CC, BTL1/2, GSIF/GCIC/GCED/GSEC, PSAA, )
- Customer Service Foundations (LinkedIn Learning) or other Customer Service Training/Experience
- Ability to effectively communicate with customer managers and executives on technical and business issues.
- Organization, time management, project management, and negotiation skills.
- 3+ years of experience providing support for enterprise level premier customers.
- Working knowledge of Purview Compliance (eDiscovery, Auditing, Data Loss Prevention (DLP), Secure Labels, etc.).
- 2+ years of experience with Exchange or Office 365 (Exchange Online and Purview Compliance).
- Cross-platform experience on Windows, Linux, Mac, or mobile.
- Service Fabric or Cloud Service experience.
**Language Qualification:**
English Language: confident in reading, writing and speaking.
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .