25 Technical Documentation jobs in India

Who are we?

About US

Honest Data technologies Pvt Ltd, is a wholly owned subsidiary of Banyan Cloud, USA, the Cyber Security Product Company, headquartered in San Jose, California, USA, owning the SaaS product “Banyan Cloud”, first of its kind Cyber Security CNAP Platform that simplifies the code to cloud security for multi cloud & On-premises environments.

It's a once-in-a-lifetime opportunity to join our rocket ship start-up run by a world-class executive team. We are looking for candidates that aspire to be a part of the cutting-edge solutions and services we offer that address next generation technological challenges.

Job Description Summary:

· Develop comprehensive documentation that meets organizational standards

· Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content

· Write user-friendly content that meets the needs of the target audience, turning insights language that sets our users up for success

· Research, outline, write, and edit new and existing content, working closely with various departments to understand project requirements

· Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation

· Work with development and support leads to identify all documentation repositories, revise, and edit, and determine the best solution for data compilation and centralized storage

· Research, create, and maintain information architecture templates that uphold organizational and legal standards, and allow for easy data migration

· Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation

Key Skills & Qualifications:

· Bachelor’s degree in relevant technical field

· 2-4 years’ industry experience as an effective technical writer

· Proven ability to quickly learn and understand complex topics

· Previous experience writing documentation and procedural materials for multiple audiences

· Superior written and verbal communication skills, with a keen eye for detail

· Experience working with engineering to improve user experience: design, UI and help refine content and create visuals and diagrams for technical support content

· Proven ability to handle multiple projects simultaneously, with an eye for prioritization

· Firm understanding of the systems development life cycle (SDLC)

· Previous software development experience

· Certification through the Society for Technical Communicators

· Experience using XML tools to create documentation

Banyan Cloud provides equal employment opportunity (EEO)

Banyan cloud provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at

Who are we?

About US

Honest Data technologies Pvt Ltd, is a wholly owned subsidiary of Banyan Cloud, USA, the Cyber Security Product Company, headquartered in San Jose, California, USA, owning the SaaS product “Banyan Cloud”, first of its kind Cyber Security CNAP Platform that simplifies the code to cloud security for multi cloud & On-premises environments.

It's a once-in-a-lifetime opportunity to join our rocket ship start-up run by a world-class executive team. We are looking for candidates that aspire to be a part of the cutting-edge solutions and services we offer that address next generation technological challenges.

Job Description Summary:

· Develop comprehensive documentation that meets organizational standards

· Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content

· Write user-friendly content that meets the needs of the target audience, turning insights language that sets our users up for success

· Research, outline, write, and edit new and existing content, working closely with various departments to understand project requirements

· Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation

· Work with development and support leads to identify all documentation repositories, revise, and edit, and determine the best solution for data compilation and centralized storage

· Research, create, and maintain information architecture templates that uphold organizational and legal standards, and allow for easy data migration

· Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation

Key Skills & Qualifications:

· Bachelor’s degree in relevant technical field

· 2-4 years’ industry experience as an effective technical writer

· Proven ability to quickly learn and understand complex topics

· Previous experience writing documentation and procedural materials for multiple audiences

· Superior written and verbal communication skills, with a keen eye for detail

· Experience working with engineering to improve user experience: design, UI and help refine content and create visuals and diagrams for technical support content

· Proven ability to handle multiple projects simultaneously, with an eye for prioritization

· Firm understanding of the systems development life cycle (SDLC)

· Previous software development experience

· Certification through the Society for Technical Communicators

· Experience using XML tools to create documentation

Banyan Cloud provides equal employment opportunity (EEO)

Banyan cloud provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at

Who are we?

About US

Honest Data technologies Pvt Ltd, is a wholly owned subsidiary of Banyan Cloud, USA, the Cyber Security Product Company, headquartered in San Jose, California, USA, owning the SaaS product “Banyan Cloud”, first of its kind Cyber Security CNAP Platform that simplifies the code to cloud security for multi cloud & On-premises environments.

It's a once-in-a-lifetime opportunity to join our rocket ship start-up run by a world-class executive team. We are looking for candidates that aspire to be a part of the cutting-edge solutions and services we offer that address next generation technological challenges.

Job Description Summary:

· Develop comprehensive documentation that meets organizational standards

· Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content

· Write user-friendly content that meets the needs of the target audience, turning insights language that sets our users up for success

· Research, outline, write, and edit new and existing content, working closely with various departments to understand project requirements

· Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation

· Work with development and support leads to identify all documentation repositories, revise, and edit, and determine the best solution for data compilation and centralized storage

· Research, create, and maintain information architecture templates that uphold organizational and legal standards, and allow for easy data migration

· Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation

Key Skills & Qualifications:

· Bachelor’s degree in relevant technical field

· 2-4 years’ industry experience as an effective technical writer

· Proven ability to quickly learn and understand complex topics

· Previous experience writing documentation and procedural materials for multiple audiences

· Superior written and verbal communication skills, with a keen eye for detail

· Experience working with engineering to improve user experience: design, UI and help refine content and create visuals and diagrams for technical support content

· Proven ability to handle multiple projects simultaneously, with an eye for prioritization

· Firm understanding of the systems development life cycle (SDLC)

· Previous software development experience

· Certification through the Society for Technical Communicators

· Experience using XML tools to create documentation

Banyan Cloud provides equal employment opportunity (EEO)

Banyan cloud provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at

Description

The Program Manager – Technical Documentation roles leads the implementation and ongoing management of our industrial equipment documentation content management system. This strategic role will transform how technical information is created, managed, and delivered across our organization, significantly improving equipment maintenance efficiency and customer satisfaction. The ideal candidate will blend technical knowledge of industrial equipment with expertise in content management, digital transformation, and program leadership.

Key Responsibilities

Education and Experience

Key Skills

Position Type:

This is a regular, full-time position with the understanding that a regular workweek will require extended days and hours as needed to meet business needs.

Travel:

Occasional domestic and/or global travel may be required for this position up to 15%.

What is in for you ?

This role is more than just a job. It’s an opportunity to be part of a global team that values people excellence, innovative solutions, and operational excellence. Barry-Wehmiller provides a unique environment where you can grow your skills, work on impactful projects, and collaborate with some of the brightest minds in the industry.

Disclaimer:

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It’s not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this job. This job description is subject to change at any time.

#LI-NN1

Company:

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Technical Documentation Specialist

Job Title: Senior Technical Documentation Specialist, Priceless Platform, Pune, India

Overview
Are you passionate about creating clear and precise technical documentation? We're looking for someone who can collaborate with internal and external teams to create technical and customer facing documentation as well as troubleshoot technical issues. If you thrive in a high-growth, fast-paced startup-like organization within Mastercard, we want to hear from you.
The Priceless Platform was created by a Silicon Valley startup that Mastercard acquired. We are experiencing significant growth, and we are looking for a seasoned Technical Support Engineer in Europe, with experience in troubleshooting technical issues.
An e-commerce like workflow platform, Priceless Platform is Mastercard’s premium B2B2C platform. It delivers experiences and benefits to banks and partners globally, for their customers. Even after becoming part of Mastercard, we continue to run at high velocity, and drive impact. Our portfolio is expanding significantly, and we need to flawlessly execute to grow the business, while also designing and building for scale.

Role
We are looking for a Technical Writer who will work closely with our engineers to create software documentation that reflects the software or system for the end-users. This includes both user-facing documentation, such as technical manuals and tutorials, and internal engineering documentation including code diagrams and API references.
The Technical Writer serves as a crucial link, translating complex technical jargon into comprehensible language for stakeholders, facilitating seamless communication between engineers, developers, and business units. By ensuring that both user-facing and internal documentation are precise and clear, this role aids in aligning technical capabilities with business objectives, thereby driving efficiency and innovation across the organization.
This position will report to the manager in San Francisco, US.

Responsibilities
• Disseminate technical information in easy-to-understand language for a non-technical audience
• Have technical accuracy in writing user documentation
• Create software documentation after a thorough collaboration with subject matter experts and technical staff
• Help others in creating documentation when needed
• Ability to take existing and potential content and improve it
• Convert complex documentation to easy language for multiple audiences
• Create product manuals with screenshots and tutorials
• Write documentation for internal teams such as developers and programmers as well as external - customer facing
• Communicate complex ideas in a concise manner
• Actively participate in internal initiatives within the support organization.
• Creating runbooks
• Take ownership of, investigate and resolve technical issues with a focus on maximizing customer satisfaction
Your background and experience
• 5+ years of proven experience in writing technical documentation
• Experience with debugging websites on mobile and desktop.
• Excellent verbal and written communication skills in English, any other languages considered as an advantage
• Ability to understand front-end technologies such as HTML/CSS/PHP/JavaScript. Experience in reading and comprehending code is beneficial for this role.
• Familiarity with relational databases and ability to write SQL queries for data validation.
• Troubleshooting and problem-solving experience with REST API, front-end and back-end web technologies
• Excellent problem-solving and analytical skills with keen attention to detail.
• Understand and explain complex technical concepts
• Effective communication skills, both verbal and written, with strong relationship, collaborative, and organization skills.
• Knowledge of software development lifecycle (SDLC) and agile methodologies.
• Experience working with technologies like Markdown, Swagger / OpenAPI
Bonus:
• Solid understanding of software testing methodologies, principles, and best practices.
• Experience with continuous integration and delivery (CI/CD) pipelines, version control systems (e.g., Git) and build tools (e.g., Jenkins, BitBucket).
• Self-motivated and able to work independently as well as in a team environment.
• Proficiency in test automation tools and frameworks would be beneficial for the role (e.g. Playwright, Selenium WebDriver, Appium, TestNG, Junit, Cucumber etc.)
• Previous developer or QE experience is a plus
Education:
Bachelor or Master’s Degree in Computer Science or equivalent

Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that helps everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Job description:  

·    Diploma/B.Tech/B.E in Electronics or a related discipline. 

·    Strong technical writing and editing skills, with attention to detail and accuracy. 

·    Experience in project management and coordinating with cross-functional teams. 

·    Good understanding of engineering and production processes. 

·    Excellent communication skills, both written and verbal.

·    Strong in Design drawing tool(AutoCAD Electrical) for system design documents.

·    Willing to travel across India for the purpose of Documentation.