410 Technical Documentation jobs in India

Technical Documentation Specialist

Bengaluru, Karnataka Siemens

Posted today

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Job Description

Hello Visionary!

We know that the only way a business thrive is if our people are growing. That’s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?

We are looking fora Technical Documentation Specialist

Qualification : BE/B. Tech (Electrical Electronics Instrumentation Computer Science, Information Technology)

Experience : 4-6 years of experience in the field of Technical Documentation.

You’ll make a difference by:

  • Technical Writing expertise – knowledge of end-user documentation/product documentation/technical documentation/Video Documentation
  • Proficiency in working with XML editor, authoring and other graphics related tools
  • Responsible for authoring tasks, creation, and integration of printed or electronic end user documentation, creating videos
  • Working knowledge of any Content Management System which is based on single sourcing concept
  • Planning and tracking status of project requirements, adhering to standard processes and ensuring on-time delivery of deliverables
  • Understanding needs of the domain, end customers, and orienting operations towards meeting these needs
  • Driving collaboration with stakeholders across all locations, conducting meetings, reporting status, ensuring partner satisfaction, and enabling best practice sharing
  • Standardize content across platforms, media, and write supporting documents for products
  • Must be result focused, process and quality oriented
  • You’ll win us over by:

  • Excellent technical writing, verbal, and written communication skills necessary
  • Knowledge of Energy Automation products (Optional)
  • Determine the needs of end users of technical documentation
  • Awareness of Content Management System and video making tools
  • Knowledge of Software Development process and familiarity with Lean/Agile development is preferable
  • Use diagrams, screenshots and charts that increase user’s understanding
  • Good interpersonal skills, with an ability to negotiate and moderate with stakeholders from different groups
  • Should be able to multi-task, managing multiple project activities and organizational responsibilities effectively
  • Ability to work as Individual Contributor and take ownership
  • Energy management domain experience is an added asset
  • Summary :

  • Determine the needs of end users of technical documentation
  • Usage of product specific terminology in manuals
  • Work closely with technical staff to make products easier to use
  • Ensure quality of technical documentation and its delivery
  • Use diagrams, screenshots and charts that increase user’s understanding
  • Experience working with European partners, and flexible to work across partner time zones to suit work requirements
  • Standardize content across platforms and media
  • Knows state-of-art regarding authoring tools, documentation standards and rules.
  • Create a better #TomorrowWithUs!

    This role, based in Bangalore, is an individual contributor position. You may be required to visit other locations within India and internationally. In return, you'll have the opportunity to work with teams shaping the future.

    At Siemens, we are a collection of over 312,000 minds building the future, one day at a time, worldwide. We are dedicated to equality and welcome applications that reflect the diversity of the communities we serve. All employment decisions at Siemens are based on qualifications, merit, and business need.

    Bring your curiosity and imagination, and help us shape tomorrow


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    Technical Documentation Writer

    Bengaluru, Karnataka Banyan Cloud

    Posted 16 days ago

    Job Viewed

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    Job Description

    Who are we?


    About US


    Honest Data technologies Pvt Ltd, is a wholly owned subsidiary of Banyan Cloud, USA, the Cyber Security Product Company, headquartered in San Jose, California, USA, owning the SaaS product “Banyan Cloud”, first of its kind Cyber Security CNAP Platform that simplifies the code to cloud security for multi cloud & On-premises environments.


    It's a once-in-a-lifetime opportunity to join our rocket ship start-up run by a world-class executive team. We are looking for candidates that aspire to be a part of the cutting-edge solutions and services we offer that address next generation technological challenges.



    Job Description Summary:


    · Develop comprehensive documentation that meets organizational standards

    · Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content

    · Write user-friendly content that meets the needs of the target audience, turning insights language that sets our users up for success

    · Research, outline, write, and edit new and existing content, working closely with various departments to understand project requirements

    · Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation

    · Work with development and support leads to identify all documentation repositories, revise, and edit, and determine the best solution for data compilation and centralized storage

    · Research, create, and maintain information architecture templates that uphold organizational and legal standards, and allow for easy data migration

    · Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation


    Key Skills & Qualifications:


    · Bachelor’s degree in relevant technical field

    · 2-4 years’ industry experience as an effective technical writer

    · Proven ability to quickly learn and understand complex topics

    · Previous experience writing documentation and procedural materials for multiple audiences

    · Superior written and verbal communication skills, with a keen eye for detail

    · Experience working with engineering to improve user experience: design, UI and help refine content and create visuals and diagrams for technical support content

    · Proven ability to handle multiple projects simultaneously, with an eye for prioritization

    · Firm understanding of the systems development life cycle (SDLC)

    · Previous software development experience

    · Certification through the Society for Technical Communicators

    · Experience using XML tools to create documentation



    Banyan Cloud provides equal employment opportunity (EEO)

    Banyan cloud provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at

    This advertiser has chosen not to accept applicants from your region.

    Technical Documentation Writer

    Bengaluru, Karnataka Banyan Cloud

    Posted 2 days ago

    Job Viewed

    Tap Again To Close

    Job Description

    Who are we?

    About US

    Honest Data technologies Pvt Ltd, is a wholly owned subsidiary of Banyan Cloud, USA, the Cyber Security Product Company, headquartered in San Jose, California, USA, owning the SaaS product “Banyan Cloud”, first of its kind Cyber Security CNAP Platform that simplifies the code to cloud security for multi cloud & On-premises environments.

    It's a once-in-a-lifetime opportunity to join our rocket ship start-up run by a world-class executive team. We are looking for candidates that aspire to be a part of the cutting-edge solutions and services we offer that address next generation technological challenges.

    Job Description Summary:

    · Develop comprehensive documentation that meets organizational standards

    · Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content

    · Write user-friendly content that meets the needs of the target audience, turning insights language that sets our users up for success

    · Research, outline, write, and edit new and existing content, working closely with various departments to understand project requirements

    · Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation

    · Work with development and support leads to identify all documentation repositories, revise, and edit, and determine the best solution for data compilation and centralized storage

    · Research, create, and maintain information architecture templates that uphold organizational and legal standards, and allow for easy data migration

    · Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation

    Key Skills & Qualifications:

    · Bachelor’s degree in relevant technical field

    · 2-4 years’ industry experience as an effective technical writer

    · Proven ability to quickly learn and understand complex topics

    · Previous experience writing documentation and procedural materials for multiple audiences

    · Superior written and verbal communication skills, with a keen eye for detail

    · Experience working with engineering to improve user experience: design, UI and help refine content and create visuals and diagrams for technical support content

    · Proven ability to handle multiple projects simultaneously, with an eye for prioritization

    · Firm understanding of the systems development life cycle (SDLC)

    · Previous software development experience

    · Certification through the Society for Technical Communicators

    · Experience using XML tools to create documentation

    Banyan Cloud provides equal employment opportunity (EEO)

    Banyan cloud provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at

    This advertiser has chosen not to accept applicants from your region.

    Technical Documentation Writer

    Bangalore, Karnataka Banyan Cloud

    Posted today

    Job Viewed

    Tap Again To Close

    Job Description

    Who are we?

    About US

    Honest Data technologies Pvt Ltd, is a wholly owned subsidiary of Banyan Cloud, USA, the Cyber Security Product Company, headquartered in San Jose, California, USA, owning the SaaS product “Banyan Cloud”, first of its kind Cyber Security CNAP Platform that simplifies the code to cloud security for multi cloud & On-premises environments.

    It's a once-in-a-lifetime opportunity to join our rocket ship start-up run by a world-class executive team. We are looking for candidates that aspire to be a part of the cutting-edge solutions and services we offer that address next generation technological challenges.

    Job Description Summary:

    · Develop comprehensive documentation that meets organizational standards

    · Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content

    · Write user-friendly content that meets the needs of the target audience, turning insights language that sets our users up for success

    · Research, outline, write, and edit new and existing content, working closely with various departments to understand project requirements

    · Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation

    · Work with development and support leads to identify all documentation repositories, revise, and edit, and determine the best solution for data compilation and centralized storage

    · Research, create, and maintain information architecture templates that uphold organizational and legal standards, and allow for easy data migration

    · Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation

    Key Skills & Qualifications:

    · Bachelor’s degree in relevant technical field

    · 2-4 years’ industry experience as an effective technical writer

    · Proven ability to quickly learn and understand complex topics

    · Previous experience writing documentation and procedural materials for multiple audiences

    · Superior written and verbal communication skills, with a keen eye for detail

    · Experience working with engineering to improve user experience: design, UI and help refine content and create visuals and diagrams for technical support content

    · Proven ability to handle multiple projects simultaneously, with an eye for prioritization

    · Firm understanding of the systems development life cycle (SDLC)

    · Previous software development experience

    · Certification through the Society for Technical Communicators

    · Experience using XML tools to create documentation

    Banyan Cloud provides equal employment opportunity (EEO)

    Banyan cloud provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at

    This advertiser has chosen not to accept applicants from your region.

    Technical Documentation Writer

    Bengaluru, Karnataka Banyan Cloud

    Posted today

    Job Viewed

    Tap Again To Close

    Job Description

    Who are we?


    About US


    Honest Data technologies Pvt Ltd, is a wholly owned subsidiary of Banyan Cloud, USA, the Cyber Security Product Company, headquartered in San Jose, California, USA, owning the SaaS product “Banyan Cloud”, first of its kind Cyber Security CNAP Platform that simplifies the code to cloud security for multi cloud & On-premises environments.


    It's a once-in-a-lifetime opportunity to join our rocket ship start-up run by a world-class executive team. We are looking for candidates that aspire to be a part of the cutting-edge solutions and services we offer that address next generation technological challenges.



    Job Description Summary:


    · Develop comprehensive documentation that meets organizational standards

    · Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content

    · Write user-friendly content that meets the needs of the target audience, turning insights language that sets our users up for success

    · Research, outline, write, and edit new and existing content, working closely with various departments to understand project requirements

    · Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation

    · Work with development and support leads to identify all documentation repositories, revise, and edit, and determine the best solution for data compilation and centralized storage

    · Research, create, and maintain information architecture templates that uphold organizational and legal standards, and allow for easy data migration

    · Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation


    Key Skills & Qualifications:


    · Bachelor’s degree in relevant technical field

    · 2-4 years’ industry experience as an effective technical writer

    · Proven ability to quickly learn and understand complex topics

    · Previous experience writing documentation and procedural materials for multiple audiences

    · Superior written and verbal communication skills, with a keen eye for detail

    · Experience working with engineering to improve user experience: design, UI and help refine content and create visuals and diagrams for technical support content

    · Proven ability to handle multiple projects simultaneously, with an eye for prioritization

    · Firm understanding of the systems development life cycle (SDLC)

    · Previous software development experience

    · Certification through the Society for Technical Communicators

    · Experience using XML tools to create documentation



    Banyan Cloud provides equal employment opportunity (EEO)

    Banyan cloud provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at

    This advertiser has chosen not to accept applicants from your region.

    Technical Documentation Writer

    Bangalore, Karnataka Banyan Cloud

    Posted 14 days ago

    Job Viewed

    Tap Again To Close

    Job Description

    Who are we?


    About US


    Honest Data technologies Pvt Ltd, is a wholly owned subsidiary of Banyan Cloud, USA, the Cyber Security Product Company, headquartered in San Jose, California, USA, owning the SaaS product “Banyan Cloud”, first of its kind Cyber Security CNAP Platform that simplifies the code to cloud security for multi cloud & On-premises environments.


    It's a once-in-a-lifetime opportunity to join our rocket ship start-up run by a world-class executive team. We are looking for candidates that aspire to be a part of the cutting-edge solutions and services we offer that address next generation technological challenges.



    Job Description Summary:


    · Develop comprehensive documentation that meets organizational standards

    · Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content

    · Write user-friendly content that meets the needs of the target audience, turning insights language that sets our users up for success

    · Research, outline, write, and edit new and existing content, working closely with various departments to understand project requirements

    · Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation

    · Work with development and support leads to identify all documentation repositories, revise, and edit, and determine the best solution for data compilation and centralized storage

    · Research, create, and maintain information architecture templates that uphold organizational and legal standards, and allow for easy data migration

    · Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation


    Key Skills & Qualifications:


    · Bachelor’s degree in relevant technical field

    · 2-4 years’ industry experience as an effective technical writer

    · Proven ability to quickly learn and understand complex topics

    · Previous experience writing documentation and procedural materials for multiple audiences

    · Superior written and verbal communication skills, with a keen eye for detail

    · Experience working with engineering to improve user experience: design, UI and help refine content and create visuals and diagrams for technical support content

    · Proven ability to handle multiple projects simultaneously, with an eye for prioritization

    · Firm understanding of the systems development life cycle (SDLC)

    · Previous software development experience

    · Certification through the Society for Technical Communicators

    · Experience using XML tools to create documentation



    Banyan Cloud provides equal employment opportunity (EEO)

    Banyan cloud provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at

    This advertiser has chosen not to accept applicants from your region.

    Technical Documentation Writer

    Bengaluru, Karnataka Banyan Cloud

    Posted today

    Job Viewed

    Tap Again To Close

    Job Description

    Who are we?


    About US


    Honest Data technologies Pvt Ltd, is a wholly owned subsidiary of Banyan Cloud, USA, the Cyber Security Product Company, headquartered in San Jose, California, USA, owning the SaaS product “Banyan Cloud”, first of its kind Cyber Security CNAP Platform that simplifies the code to cloud security for multi cloud & On-premises environments.


    It's a once-in-a-lifetime opportunity to join our rocket ship start-up run by a world-class executive team. We are looking for candidates that aspire to be a part of the cutting-edge solutions and services we offer that address next generation technological challenges.



    Job Description Summary:


    · Develop comprehensive documentation that meets organizational standards

    · Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content

    · Write user-friendly content that meets the needs of the target audience, turning insights language that sets our users up for success

    · Research, outline, write, and edit new and existing content, working closely with various departments to understand project requirements

    · Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation

    · Work with development and support leads to identify all documentation repositories, revise, and edit, and determine the best solution for data compilation and centralized storage

    · Research, create, and maintain information architecture templates that uphold organizational and legal standards, and allow for easy data migration

    · Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation


    Key Skills & Qualifications:


    · Bachelor’s degree in relevant technical field

    · 2-4 years’ industry experience as an effective technical writer

    · Proven ability to quickly learn and understand complex topics

    · Previous experience writing documentation and procedural materials for multiple audiences

    · Superior written and verbal communication skills, with a keen eye for detail

    · Experience working with engineering to improve user experience: design, UI and help refine content and create visuals and diagrams for technical support content

    · Proven ability to handle multiple projects simultaneously, with an eye for prioritization

    · Firm understanding of the systems development life cycle (SDLC)

    · Previous software development experience

    · Certification through the Society for Technical Communicators

    · Experience using XML tools to create documentation



    Banyan Cloud provides equal employment opportunity (EEO)

    Banyan cloud provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at

    This advertiser has chosen not to accept applicants from your region.
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    Senior Technical Documentation Specialist

    Pune, Maharashtra Mastercard

    Posted 15 days ago

    Job Viewed

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    Job Description

    **Our Purpose**
    _Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
    **Title and Summary**
    Senior Technical Documentation Specialist
    Job Title: Senior Technical Documentation Specialist, Priceless Platform, Pune, India
    Overview
    Are you passionate about creating clear and precise technical documentation? We're looking for someone who can collaborate with internal and external teams to create technical and customer facing documentation as well as troubleshoot technical issues. If you thrive in a high-growth, fast-paced startup-like organization within Mastercard, we want to hear from you.
    The Priceless Platform was created by a Silicon Valley startup that Mastercard acquired. We are experiencing significant growth, and we are looking for a seasoned Technical Support Engineer in Europe, with experience in troubleshooting technical issues.
    An e-commerce like workflow platform, Priceless Platform is Mastercard's premium B2B2C platform. It delivers experiences and benefits to banks and partners globally, for their customers. Even after becoming part of Mastercard, we continue to run at high velocity, and drive impact. Our portfolio is expanding significantly, and we need to flawlessly execute to grow the business, while also designing and building for scale.
    Role
    We are looking for a Technical Writer who will work closely with our engineers to create software documentation that reflects the software or system for the end-users. This includes both user-facing documentation, such as technical manuals and tutorials, and internal engineering documentation including code diagrams and API references.
    The Technical Writer serves as a crucial link, translating complex technical jargon into comprehensible language for stakeholders, facilitating seamless communication between engineers, developers, and business units. By ensuring that both user-facing and internal documentation are precise and clear, this role aids in aligning technical capabilities with business objectives, thereby driving efficiency and innovation across the organization.
    This position will report to the manager in San Francisco, US.
    Responsibilities
    - Disseminate technical information in easy-to-understand language for a non-technical audience
    - Have technical accuracy in writing user documentation
    - Create software documentation after a thorough collaboration with subject matter experts and technical staff
    - Help others in creating documentation when needed
    - Ability to take existing and potential content and improve it
    - Convert complex documentation to easy language for multiple audiences
    - Create product manuals with screenshots and tutorials
    - Write documentation for internal teams such as developers and programmers as well as external - customer facing
    - Communicate complex ideas in a concise manner
    - Actively participate in internal initiatives within the support organization.
    - Creating runbooks
    - Take ownership of, investigate and resolve technical issues with a focus on maximizing customer satisfaction
    Your background and experience
    - 5+ years of proven experience in writing technical documentation
    - Experience with debugging websites on mobile and desktop.
    - Excellent verbal and written communication skills in English, any other languages considered as an advantage
    - Ability to understand front-end technologies such as HTML/CSS/PHP/JavaScript. Experience in reading and comprehending code is beneficial for this role.
    - Familiarity with relational databases and ability to write SQL queries for data validation.
    - Troubleshooting and problem-solving experience with REST API, front-end and back-end web technologies
    - Excellent problem-solving and analytical skills with keen attention to detail.
    - Understand and explain complex technical concepts
    - Effective communication skills, both verbal and written, with strong relationship, collaborative, and organization skills.
    - Knowledge of software development lifecycle (SDLC) and agile methodologies.
    - Experience working with technologies like Markdown, Swagger / OpenAPI
    Bonus:
    - Solid understanding of software testing methodologies, principles, and best practices.
    - Experience with continuous integration and delivery (CI/CD) pipelines, version control systems (e.g., Git) and build tools (e.g., Jenkins, BitBucket).
    - Self-motivated and able to work independently as well as in a team environment.
    - Proficiency in test automation tools and frameworks would be beneficial for the role (e.g. Playwright, Selenium WebDriver, Appium, TestNG, Junit, Cucumber etc.)
    - Previous developer or QE experience is a plus
    Education:
    Bachelor or Master's Degree in Computer Science or equivalent
    Who is Mastercard?
    Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that helps everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
    **Corporate Security Responsibility**
    All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
    + Abide by Mastercard's security policies and practices;
    + Ensure the confidentiality and integrity of the information being accessed;
    + Report any suspected information security violation or breach, and
    + Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
    This advertiser has chosen not to accept applicants from your region.

    Senior Technical Documentation Specialist

    Bengaluru, Karnataka Tekion

    Posted today

    Job Viewed

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    Job Description

    About Tekion:

    Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting-edge technology, big data, machine learning, and AI to seamlessly bring together OEMs, retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities, Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3,000 people across North America, Asia and Europe.

    Job Description

    Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting-edge technology, big data, machine learning, and AI to seamlessly bring together OEMs, retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities, Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3,000 people across North America, Asia and Europe.

    We are looking for a seasoned technical documentation specialist with a passion for crafting clear, concise, and comprehensive content that helps our customers understand and maximize the value of our products.

    Key Responsibilities

    • Work independently to develop comprehensive and precise product documentation, including how-to articles, FAQs, overview articles, troubleshooting guides, user guides, and release notes.
    • Collaborate with product managers and product experts to understand new features and product updates and develop effective documentation for each release.
    • Work closely with the Product & Engineering Teams to create developer API documentation for Tekion’s partner-facing APIs, webhooks, and SDKs.
    • Collaborate with Product Managers and solution engineers to capture various use cases catered to by the APIs and document them using sequence diagrams, activity diagrams, etc.
    • Conduct regular reviews and quality assurance checks of existing documentation to ensure accuracy and relevance. 
    • Efficiently plan and manage multiple documentation projects simultaneously.
    • Organize information effectively and structure documents to provide better usability and accessibility.
    • You will work with the product marketing team to review all published content to meet the Tekion standards for publishable content.

    Skills and Experience

    • Bachelor’s degree in Computer Science, Technical Communication, or a relevant field. 
    • 5+ years of experience in technical writing, preferably in a SaaS company.
    • Excellent written and verbal communication skills.
    • Strong understanding of APIs, SDKs, Webhooks, Open Authentication, and web-app concepts.
    • Attention to detail to ensure accuracy and consistency in all technical content.
    • Excellent writing and editing skills to explain complex technical concepts clearly and concisely.
    • Ability to navigate ambiguity, support multiple projects, and meet deadlines in a fast-paced environment.
    • Ability to quickly learn new technologies and products. 
    • Ability to conduct in-depth research, gather information from technical sources, and synthesize it into understandable content.
    • Possess strong interpersonal and communication skills to convey complex concepts to both technical and non-technical audiences.
    • Should have a zeal to learn with a growth mindset.
    • Passionate about writing.

    Perks and Benefits

    • Competitive compensation
    • Generous stock options
    • Medical Insurance coverage
    • Work with some of the brightest mindsfrom Silicon Valley’smost dominant and successful Companies
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