3,891 Technical Expertise jobs in India

Senior Customer Support Specialist - Technical & Product Expertise

390001 Vadodara, Gujarat ₹50000 Annually WhatJobs

Posted 16 days ago

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Job Description

full-time
Our client is a rapidly growing technology company seeking a dedicated and technically adept Senior Customer Support Specialist for their fully remote team. This role is essential in providing outstanding technical assistance and product guidance to our diverse customer base. You will be the frontline of support, addressing complex inquiries, troubleshooting product issues, and ensuring a positive customer experience. The ideal candidate will possess exceptional problem-solving skills, a deep understanding of our products, and excellent communication abilities. You will work closely with engineering and product development teams to escalate issues, provide feedback, and contribute to product improvements. This is a fantastic opportunity to grow your career in a supportive, remote-first environment, making a real impact on customer satisfaction and retention. We value proactive problem-solving and a commitment to customer success.

Responsibilities:
  • Provide expert-level technical support to customers via phone, email, and chat.
  • Troubleshoot and resolve complex customer issues related to software, hardware, and services.
  • Educate customers on product features, functionalities, and best practices.
  • Document customer interactions, issues, and resolutions accurately in the CRM system.
  • Escalate unresolved issues to appropriate internal teams (e.g., Engineering, Product Management) with detailed information.
  • Contribute to the development and maintenance of the knowledge base and support documentation.
  • Identify trends in customer inquiries and provide feedback to improve product usability and support resources.
  • Train and mentor junior support specialists on product knowledge and troubleshooting techniques.
  • Proactively identify opportunities to enhance the customer support experience.
  • Participate in product beta testing and provide feedback from a customer support perspective.
  • Ensure customer satisfaction through timely, effective, and empathetic support.
  • Manage multiple support tickets simultaneously, prioritizing effectively.
  • Stay up-to-date with product updates, new features, and industry best practices.
  • Collaborate with cross-functional teams to resolve customer issues and improve processes.
  • Assist in creating support-related training materials for internal teams.
Qualifications:
  • Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
  • Minimum of 4-6 years of experience in technical customer support or a similar role.
  • Proven ability to troubleshoot and resolve complex technical issues for software products.
  • Excellent communication, interpersonal, and customer service skills.
  • Strong understanding of operating systems (Windows, macOS, Linux) and common software applications.
  • Experience with CRM software (e.g., Salesforce, Zendesk) and ticketing systems.
  • Ability to explain technical concepts clearly to both technical and non-technical users.
  • Self-motivated with the ability to work independently in a remote setting.
  • Strong organizational and time-management skills.
  • Experience in SaaS support is highly desirable.
  • Demonstrated ability to adapt to new technologies and learn quickly.
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Technical Support

Maharashtra, Maharashtra Danaher Corporation

Posted 2 days ago

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Job Description

Bring more to life.
Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?
At Pall Corporation, one of Danaher's ( 15+ operating companies, our work saves lives-and we're all united by a shared commitment to innovate for tangible impact.
You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact - innovating at the speed of life.
As a global leader in high-tech filtration, separation, and purification, Pall Corporation thrives on helping our customers solve their toughest challenges. Our products serve diverse, global customer needs across a wide range of applications to advance health, safety and environmentally responsible technologies. From airplane engines to hydraulic systems, scotch to smartphones, OLED screens to paper-everyday Pall is there, helping protect critical operating assets, improve product quality, minimize emissions and waste, and safeguard health. For the exponentially curious, Pall is a place where you can thrive and amplify your impact on the world. Find what drives you on a team with a more than 75-year history of discovery, determination, and innovation.
Learn about the Danaher Business System ( which makes everything possible.
The Technical Support Specialist is responsible for delivering state-of-the-art technical support to customers. This includes:
+ Technical involvement in filter sizing, defining technical requirements, and optimizing existing process parameters.
+ Providing expert guidance to internal associates.
+ Collaborating cross-functionally with Field Sales, Sales Managers, Customer Service, SLS, Supply Chain, Global Systems, and external suppliers.
This position reports to the Global Technical Support Manager and is part of our Food & Beverage SLS team located in Pune and will be an on-site role.
In this role, you will have the opportunity to:
+ Give technical advice and product recommendation to A/B customers and outside Sales associates as well as processing and answering technical requests related to base products
+ Selecting and sizing filters considering all technical requirements for A/B accounts
+ Directing inquiries and assignments of work to subcontractors
+ Checking/approval of technical drawings and compiling project-related technical documentation in consultation with the Manager
+ Solving straightforward technical problems and analyzing possible solutions using standard procedures
Travel, Motor Vehicle Record & Physical/Environment Requirements:
+ Ability to travel is expected by 10%
+ Must have a valid driver's license with an acceptable driving record
The essential requirements of the job include:
+ B.E/B.Tech (Food Science, Mechanical or equivalent)
+ Minimum 4-6 years' experience in a technical environment or proven experience in a similar technical sales-based role
+ Comprehensive commercial understanding of processes, sales objectives, and sales tools (e.g. SAP, Sales Force, Power Bi) is mandatory
+ Overall understanding of the supply-chain process
+ Proficient and fluent in English and German OR French language
It would be a plus if you also possess previous experience in:
+ Highly developed customer first mind-set
+ Excellent communication skills and being a team player
Pall Corporation, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.
Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit .
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Technical support

Pune, Maharashtra Radical Technologies

Posted today

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Job Description

Appy Before

Position: Technical support
Location:  Pune
Experience: 1 year
CTC  Details: It would be disclosed after the HR round as depends on the performance.

Requirements:
Qualification: Any Graduate
Certification:  Microsoft Azure/Cisco/AWS/red hat/Cybersecurity/MCSA
Department: Technical Department
Employment Type: Full Time, Permanent
Shift: Night Shift
Gender: Male Only

Responsibilities:

Network Support:
1. Monitor network performance to ensure optimal uptime and availability.
2. Troubleshoot and resolve network issues, including LAN, WAN, and WLAN problems.
3. Manage and configure network devices such as routers, switches, firewalls, and load
balancers.
4. Perform network maintenance and system upgrades including service packs, patches,
hot fixes, and security configurations.
5. Assist in the design and implementation of network solutions and improvements.
Server Support:
1. Monitor server performance and ensure system availability and reliability.
2. Manage and support physical and virtual server environments (e.g., VMware, Hyper-V).
3. Perform regular backup operations and implement appropriate processes for data
protection, disaster recovery, and failover procedures.
4. Install, configure, and maintain operating systems, software, and hardware.
5. Troubleshoot server issues related to hardware, software, and network configurations.
6. Collaborate with L1 support and other IT teams to resolve complex issues.
Security and Compliance:
1. Implement and maintain security protocols to protect network and server infrastructure.
Ensure compliance with organizational policies and regulatory requirements.
2. Conduct regular security audits and vulnerability assessments.
3. Respond to security incidents and provide resolutions.
Documentation and Reporting:
1. Maintain accurate documentation of network and server configurations, processes, and
procedures.
2. Generate regular reports on system performance, issues, and resolutions.
3. Provide training and support to L1 support staff and end-users as needed.

.aol-progress{background-color: #ddd} .aol-progress-count{background-color: # } .aol-progress-counter{color: # } *Full NamePhoneEmailCurrent Employment Status?Year Of PassoutTotal year Of ExperienceRelevant Year Of ExperienceCurrent Annual salaryPrimary SkillSecondary SkillEducationResume UploadMessage

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Technical Support

Thiruvananthapuram, Kerala CONNECTING 2 WORK

Posted today

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Job Description

Responsibilities:

▪ Identifying hardware and software solutions.

▪ Troubleshooting technical issues.

▪ Diagnosing and repairing faults.

▪ Resolving network issues.

▪ Installing and configuring hardware and software.

▪ Speaking to customers to quickly get to the root of their problem.

▪ Providing timely and accurate customer feedback.

▪ Talking customers through a series of actions to resolve a problem.

▪ Following up with clients to ensure the problem is resolved.

▪ Replacing or repairing the necessary parts.

▪ Supporting the roll-out of new applications.

▪ Providing support in the form of procedural documentation.

▪ Managing multiple cases at one time.

▪ Testing and evaluating new technologies.

▪ Conducting electrical safety checks on equipment.

Technical Support Requirements:

▪ Degree in Computer Science or Information Technology.

▪ Certification in Microsoft, Linux, or Cisco is advantageous.

▪ Prior experience in tech support, desktop support, or a similar role.

▪ Proficiency in Windows/Linux/Mac OS.

▪ Experience with remote desktop applications and help desk software.

▪ Attention to detail and good problem-solving skills.

▪ Excellent interpersonal skills.

▪ Good written and verbal communication.

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Technical Support

New Delhi, Delhi Brainwork Technologies

Posted today

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An individual would be responsible to monitor the network of a client remotely through network management systems (NMS tools). The concerned person has to keep a check on the performance of the network and notify alerts to the technical team. The support is to be provided through emails to the networking team of the client.Job Responsibilities:
  • The candidate need to possess a very logical thinking in order to handle the technical issues
  • Should have active thinking capabilities to alert the team on emergency issues without any delay.
  • Writing and reading skills to send alerts to the technical team
  • Coordinating and team skills are required between the engineers of the same level in order to issues.
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    Technical Support

    Pune, Maharashtra White Force

    Posted today

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    Job Description

    Job description



    Responsibilities:
    List the responsibilities, these should be the roles KPIs that we would measure
    on
    Essential functions and duties:
    1. Takes ownership of technical issues and works towards getting them
    resolved to closure with a minimum TAT.
    2. Works with existing team members to successfully triage tech support
    tickets
    3. Provides responsive and exceptional support to customers
    4. Resolves escalated customer complaints without the need for team lead
    intervention
    5. Documents troubleshooting and problem resolution steps
    6. Participates in providing training to customers if required
    7. Gathers performance metrics
    8. Performs other related duties and responsibilities as assigned
    Requirements:
    For the Type role activities we have identified the required skills, this list must
    cover all of them along with educational and other qualifications
    1. Bachelor's degree in engineering preferably CS/IT required
    2. Experience/ Keen interest with relational Database systems such as Jira
    and MySQL preferred
    3. Excellent communication skills in English
    4. Customer centric and a proactive mindset
    5. An inquisitive and analytical mind & troubleshooting skill
    6. A hunger to acquire technical knowledge
    7. Must have strong collaborative skills coupled with the ability to question
    8. Must have an understanding of standard business practices
    9. Must have good writing skills (for documenting the process)
    10.Must have strong communication and presentation skills



    interested candidates can contact on 
    /

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    Technical Support

    600001 Chennai, Tamil Nadu Sisco Jobs

    Posted 362 days ago

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    Job Description

    Permanent
    Job Title: Technical Support - Dental EquipmentLocation: Pan India (Travel Required)Salary: Up to ₹35,000 Net per monthExperience: Minimum 2 - 5 years of experienceQualification: Graduate Job Responsibilities :Perform the installation of dental chairs and related equipment at various dental clinics and hospitals.Handle the regular maintenance and servicing of dental chairs to ensure optimal functioning.Conduct routine checks and troubleshoot any issues related to dental chairs.Provide service and repair for dental products such as dental engines, physio units, dental implant handpieces, implant motors, etc.Diagnose problems and implement effective repair solutions.Utilize expertise in Dental Cone Beam Computed Tomography (CBCT) to provide technical support and troubleshoot related issues.Be ready and available to travel across India for on-site installations, repairs, and service requests as per client needs.Be prepared to work on holidays or outside regular working hours as required by client demands.RequirementsStrong technical knowledge in dental equipment installation, repair, and maintenance.Proficiency in handling and repairing a wide range of dental products including dental engines, physio units, dental implant hand pieces, and motors.Expertise in Dental CBCT (X-ray) systems and ability to troubleshoot issues.Ability to work independently and manage multiple tasks in a fast-paced environment.Excellent problem-solving skills and attention to detail.Strong communication skills to interact with clients effectively and provide technical support. Additional Requirements :Willingness to travel Pan India as required.Flexibility to work on holidays and outside of regular business hours. Other Benefits :Provided for travel-related expenses.Coverage for business-related phone expenses.Provident Fund and Medical Insurance coverage included.
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    Technical Support Engineering

    Bangalore, Karnataka Microsoft Corporation

    Posted today

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    Job Description

    With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
    Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
    In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.
    This role is flexible in that you can work up to 100% from home.
    Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
    **Responsibilities**
    - Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
    - Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
    - You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
    - Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.
    **Qualifications**
    Required Qualifications:
    -  Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience
    o  OR 5+ years of technical support, technical consulting experience, or information technology experience.
    o  OR equivalent experience
    Language Qualification
    English Language: fluent in reading, writing and speaking.
    CyberDefender Mindset: A CyberDefender Mindset is a proactive, collaborative, and customer-centric approach adopted by technical support teams to anticipate, prevent, and mitigate cybersecurity threats-shifting from purely reactive issue resolution to active partnership in safeguarding organizational and customer security.
    Preferred Qualifications:
    CISSP, Comptia Security +, ISC2 CC, BTL1/2, GSIF/GCIC/GCED/GSEC, PSAA, Kepner-Tregoe or equivalent certification
    Customer Service Foundations (LinkedIn Learning) or other Customer Service Training/Experience
    Ability to effectively communicate with customer managers and executives on technical and business issues.
    Organization, time management, project management, and negotiation skills.
    3+ years of experience providing support for enterprise level premier customers.
    Compliance:
    - Working knowledge of Purview Compliance (eDiscovery, Auditing, Data Loss Prevention (DLP), Secure Labels, etc.).
    - 2+ years of experience with Exchange or Office 365 (Exchange Online and Purview Compliance).
    Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
    Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
    This advertiser has chosen not to accept applicants from your region.

    Manager, Technical Support

    Bengaluru, Karnataka Automation Anywhere, Inc.

    Posted 2 days ago

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    Job Description

    **About Us**
    Automation Anywhere is the leader in Agentic Process Automation (APA), transforming how work gets done with AI-powered automation. Its APA system, built on the industry's first Process Reasoning Engine (PRE) and specialized AI agents, combines process discovery, RPA, end-to-end orchestration, document processing, and analytics-all delivered with enterprise-grade security and governance. Guided by its vision to fuel the future of work, Automation Anywhere helps organizations worldwide boost productivity, accelerate growth, and unleash human potential.
    **About Automation Anywhere**
    Automation Anywhere is a global leader in intelligent automation, empowering customers to automate end-to-end business processes with AI-powered bots. We help organizations transform their operations and unlock new levels of productivity.
    **Our Opportunity**
    We are seeking a dynamic and experienced **Manager, Technical Support,** to lead a team of skilled support engineers in a 24x7 Enterprise Support environment. This role is critical in ensuring world-class customer experiences by driving timely resolution of technical issues, fostering a culture of continuous improvement, and collaborating cross-functionally to enhance product supportability. This role requires flexibility in working hours based on business needs.
    **You will make an impact by being responsible for:**
    + Lead and mentor a team of technical support engineers across multiple time zones.
    + Ensure timely and high-quality resolution of customer issues, meeting SLAs and CSAT goals.
    + Collaborate with Engineering, Product Management, and Customer Success teams to drive product improvements and customer satisfaction.
    + Analyze support trends and metrics to identify areas for process and product improvement.
    + Develop and maintain knowledge base articles and support documentation.
    + Drive operational excellence through automation, tooling, and process optimization.
    + Participate in hiring, onboarding, and performance management of team members.
    **You will be a great fit if you have:**
    + 8+ years of experience in technical support, with at least 3 years in a leadership role.
    + Strong understanding of enterprise software, SaaS platforms, and cloud technologies.
    + Experience with automation, RPA, or AI-based platforms is a plus.
    + Excellent problem-solving, communication, and interpersonal skills.
    + Proven ability to manage escalations and work under pressure.
    + Bachelor's degree in computer science, Engineering, or a related field.
    **Preferred Skills**
    + Familiarity with tools like Salesforce, Jira, Confluence, and monitoring platforms.
    + ITIL certification or experience with ITSM frameworks.
    + Experience working in a global support environment.
    All unsolicited resumes submitted to any @automationanywhere.com email address, whether submitted by an individual or by an agency, will not be eligible for an agency fee.
    **Automation Anywhere is the leader in Agentic Process Automation (APA), transforming how work gets done with AI-powered automation. Its APA system, built on the industry's first Process Reasoning Engine (PRE) and specialized AI agents, combines process discovery, RPA, end-to-end orchestration, document processing, and analytics-all delivered with enterprise-grade security and governance. Guided by its vision to fuel the future of work, Automation Anywhere helps organizations worldwide boost productivity, accelerate growth, and unleash human potential.**
    Equal Opportunity Employer Automation Anywhere is an equal opportunity employer - M/F/D/V. We want to have the best available persons in every job. We will not discriminate in our employment practices due to an applicant's race, color, creed, gender, religion, marital status, age, national origin and ancestry, physical or mental disability, medical condition, sex, genetic information, sexual orientation, military and veteran status or any other category protected by law.
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    Technical Support Engineering

    Hyderabad, Andhra Pradesh Microsoft Corporation

    Posted 3 days ago

    Job Viewed

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    Job Description

    With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
    Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
    In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.
    This role is flexible in that you can work up to 50% from home.
    Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
    **Responsibilities**
    - Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
    - Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
    - You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
    - Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.
    **Qualifications**
    Required Qualifications:
    - Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 5 years of technical support, technical consulting experience, or information technology experience
    o OR 4+ years of technical support, technical consulting experience, or information technology experience.
    o OR equivalent experience
    Language Qualification
    English Language: fluent in reading, writing and speaking.
    Preferred Qualifications:
    - Demonstrable troubleshooting skills and strong analytical, problem solving and decision-making skills.
    - Strong communications skills - fluent in spoken and written English
    - Azure Fundamentals certification, familiarity with Azure and/or compete cloud products.
    - Knowledge of Excel: pivot tables, filters & look-up function.
    - Leadership - handling challenging and politically charged customer situations.
    - Ability to conduct effective, polished interactions with customers to gather information quickly & comprehend issues; explain customer responsibilities in resolving issues; communicate next steps and status; and inspire confidence.
    - Cross-team collaboration
    - Passion for technology and customer focus.
    Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
    Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
    This advertiser has chosen not to accept applicants from your region.
     

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