3,387 Technical Guidance jobs in India

Helpdesk Associate - L1 Technical Guidance

Bengaluru, Karnataka NTT DATA

Posted today

Job Viewed

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Job Description

Job Description

Req ID:  319104 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Helpdesk Associate - L1 Technical Guidance to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

Requirements:

  • Helpdesk Associate at Grade-4 position in Service Desk
  • Must be a Graduate.
  • Good communication skills with 6+ months of international calling experience
  • Ability to work independently
  • Adhere to organizational policies and procedures
  • Must possess excellent customer handling skills
  • Should be comfortable to work in rotational shift.
  • Excellent Verbal Communication skills.
  • Good communication (demonstrate strong reading comprehension, writing and verbal skills) in English and Polish.
  • Job description:

  • Provide L1 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat.
  • Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure.
  • Good troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc.
  • About NTT DATA

    NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

    NTT DATA endeavors to make to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

    Apply

    Listen to the story of Employee Voice

    Annette Barnabas

    Business Analysis Associate Director

    India

    Read more

    Vanathi Asok

    Director – Project and Application Services

    India

    Read more

    Swathi Sujir

    Business Operations Supervisor

    India

    Read more

    Apply Back to search results
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    Helpdesk Associate - L1 Technical Guidance

    Noida, Uttar Pradesh Confidential

    Posted today

    Job Viewed

    Tap Again To Close

    Job Description

    NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

    We are currently seeking a Helpdesk Associate - L1 Technical Guidance to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

    Requirements –

    • Min 1-3 years of relevant experience in a technical support role & 12 months on the current grade

    • Working Knowledge of Operating Systems such as Windows 10 & 11 • Knowledge of identifying and troubleshooting issues related to System Configuration, Software & COTS applications

    • Working knowledge of MS Office suite & Skype for business

    • Fair understanding of ITIL practices in Incident Management, Request Management & Problem Management.

    Detailed roles and responsibilities:

    • Associate is responsible to perform diagnostics, resolve problems, and implement corrective actions when an end user has been unsuccessful working under the direction of the Level 1 Customer

    • Service Desk. Incidents that are not resolved at the L1 will be routed to the deskside support team for resolution or as per the KBA defined (for outside the scope of Deskside)

    • Resolve Incidents and Problems associated with End User Devices and End User Software, and provide break/fix support, advice, and assistance to Authorized Users. Associates would ultimately be responsible for resolving all Incidents and Problems associated with failure or degradation of Services related to End User Devices and End User Software.

    • Contact the end user via phone to schedule the remote session call and coordinate with onsite assistance if required.

    • Route / reassign calls to other levels of support, as required if miss-assignment occurs Work with Level 2 and 3 Support staff and onsite vendors (as appropriate) to resolve Problems and Service Requests.

    • Update the ITSM Tool fields upon successful resolution of the Incident.

    • Utilize Provider's remote tool to enable remote takeover sessions.

    • Attempt to resolve certain Incident Types by remotely taking control of the End User Device, provided the End User's system is accessible

    • Utilize remote controls to manage and update desktop system Software, and to maintain configuration of systems and applications.

    • Request end-user approval for remote takeover of system in support of incident resolution or request fulfillment

    • Escalate repeat issues to the appropriate service organization to allow root cause analysis to be performed and resolution to be driven.

    • Work from office is mandatory.


    Skills Required
    Operating System, Itil, Service Desk Support
    This advertiser has chosen not to accept applicants from your region.

    Helpdesk Associate - L1 Technical Guidance

    Bengaluru, Karnataka Confidential

    Posted today

    Job Viewed

    Tap Again To Close

    Job Description

    • Helpdesk Associate at Grade-4 position in Service Desk
    • Must be a Graduate.
    • Good communication skills with 6+ months of international calling experience
    • Ability to work independently
    • Adhere to organizational policies and procedures
    • Must possess excellent customer handling skills
    • Should be comfortable to work in rotational shift.
    • Excellent Verbal Communication skills.
    • Good communication (demonstrate strong reading comprehension, writing and verbal skills) in English and Polish.

    Job description:

    • Provide L1 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat.
    • Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure.
    • Good troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc

    Skills Required
    Pc Hardware, Customer Support, Comunication Skills
    This advertiser has chosen not to accept applicants from your region.

    Helpdesk Associate - L1 Technical Guidance

    Noida, Uttar Pradesh NTT DATA

    Posted today

    Job Viewed

    Tap Again To Close

    Job Description

    Job Description

    Req ID:  318510 

    NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

    We are currently seeking a Helpdesk Associate - L1 Technical Guidance to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

    Requirements – 
    • Min 1-3 years of relevant experience in a technical support role & 12 months on the current grade
    • Working Knowledge of Operating Systems such as Windows 10 & 11 • Knowledge of identifying and troubleshooting issues related to System Configuration, Software & COTS applications 
    • Working knowledge of MS Office suite & Skype for business
    • Fair understanding of ITIL practices in Incident Management, Request Management & Problem Management.

    Detailed roles and responsibilities:
    • Associate is responsible to perform diagnostics, resolve problems, and implement corrective actions when an end user has been unsuccessful working under the direction of the Level 1 Customer
    • Service Desk. Incidents that are not resolved at the L1 will be routed to the deskside support team for resolution or as per the KBA defined (for outside the scope of Deskside)
    • Resolve Incidents and Problems associated with End User Devices and End User Software, and provide break/fix support, advice, and assistance to Authorized Users. Associates would ultimately be responsible for resolving all Incidents and Problems associated with failure or degradation of Services related to End User Devices and End User Software.
    • Contact the end user via phone to schedule the remote session call and coordinate with onsite assistance if required.
    • Route / reassign calls to other levels of support, as required if miss-assignment occurs Work with Level 2 and 3 Support staff and onsite vendors (as appropriate) to resolve Problems and Service Requests.
    • Update the ITSM Tool fields upon successful resolution of the Incident.
    • Utilize Provider’s remote tool to enable remote takeover sessions.
    • Attempt to resolve certain Incident Types by remotely taking control of the End User Device, provided the End User’s system is accessible
    • Utilize remote controls to manage and update desktop system Software, and to maintain configuration of systems and applications.
    • Request end-user approval for remote takeover of system in support of incident resolution or request fulfillment
    • Escalate repeat issues to the appropriate service organization to allow root cause analysis to be performed and resolution to be driven.

    • Work from office is mandatory.

    About NTT DATA

    NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

    NTT DATA endeavors to make to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

    Apply

    Listen to the story of Employee Voice

    Annette Barnabas

    Business Analysis Associate Director

    India

    Read more

    Vanathi Asok

    Director – Project and Application Services

    India

    Read more

    Swathi Sujir

    Business Operations Supervisor

    India

    Read more

    Apply Back to search results
    This advertiser has chosen not to accept applicants from your region.

    Helpdesk Associate - L1 Technical Guidance

    Noida, Uttar Pradesh NTT DATA

    Posted today

    Job Viewed

    Tap Again To Close

    Job Description

    Job Description

    Req ID:  320143 

    NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

    We are currently seeking a Helpdesk Associate - L1 Technical Guidance to join our team in NOIDA, Uttar Pradesh (IN-UP), India (IN).

  • Requirements – 
    • Min 1-3 years of relevant experience in a technical support role & 12 months on the current grade
    • Working Knowledge of Operating Systems such as Windows 10 & 11
    • Knowledge of identifying and troubleshooting issues related to System Configuration, Software & COTS applications 
    • Working knowledge of MS Office suite & Skype for business
    • Fair understanding of ITIL practices in Incident Management, Request Management & Problem Management.

    Detailed roles and responsibilities:
    • Associate is responsible to perform diagnostics, resolve problems, and implement corrective actions when an end user has been unsuccessful working under the direction of the Level 1 Customer
    • Service Desk. Incidents that are not resolved at the L1 will be routed to the deskside support team for resolution or as per the KBA defined (for outside the scope of Deskside)
    • Resolve Incidents and Problems associated with End User Devices and End User Software, and provide break/fix support, advice, and assistance to Authorized Users. Associates would ultimately be responsible for resolving all Incidents and Problems associated with failure or degradation of Services related to End User Devices and End User Software.
    • Contact the end user via phone to schedule the remote session call and coordinate with onsite assistance if required.
    • Route / reassign calls to other levels of support, as required if miss-assignment occurs Work with Level 2 and 3 Support staff and onsite vendors (as appropriate) to resolve Problems and Service Requests.
    • Update the ITSM Tool fields upon successful resolution of the Incident.
    • Utilize Provider’s remote tool to enable remote takeover sessions.
    • Attempt to resolve certain Incident Types by remotely taking control of the End User Device, provided the End User’s system is accessible
    • Utilize remote controls to manage and update desktop system Software, and to maintain configuration of systems and applications.
    • Request end-user approval for remote takeover of system in support of incident resolution or request fulfillment
    • Escalate repeat issues to the appropriate service organization to allow root cause analysis to be performed and resolution to be driven.
  • Work from Office is Mandatory
  • About NTT DATA

    NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

    NTT DATA endeavors to make to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

    Apply

    Listen to the story of Employee Voice

    Annette Barnabas

    Business Analysis Associate Director

    India

    Read more

    Vanathi Asok

    Director – Project and Application Services

    India

    Read more

    Swathi Sujir

    Business Operations Supervisor

    India

    Read more

    Apply Back to search results
    This advertiser has chosen not to accept applicants from your region.

    Helpdesk Senior Associate - L2 technical guidance

    Noida, Uttar Pradesh NTT America, Inc.

    Posted 3 days ago

    Job Viewed

    Tap Again To Close

    Job Description

    **Req ID:** 334864
    NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
    We are currently seeking a Helpdesk Senior Associate - L2 technical guidance to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).
    Position Overview :
    At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring, the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.
    NTT DATA, Inc. currently seeks an "Helpdesk Sr Associate" to join our team in "Noida".
    **About NTT DATA**
    NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com ( possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, .
    **_NTT DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**
    This advertiser has chosen not to accept applicants from your region.

    Helpdesk Senior Associate - L2 technical guidance

    Noida, Uttar Pradesh NTT America, Inc.

    Posted 3 days ago

    Job Viewed

    Tap Again To Close

    Job Description

    **Req ID:** 334546
    NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
    We are currently seeking a Helpdesk Senior Associate - L2 technical guidance to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).
    Requirements -
    - Min 2-3 years of relevant experience in a technical support role & 12 months on the current grade
    - Working Knowledge of Operating Systems such as Windows 7 & 10
    - Knowledge of identifying and troubleshooting issues related to System Configuration, Software & COTS applications
    - Working knowledge of MS Office suite & Skype for business
    - Fair understanding of ITIL practices in Incident Management, Request Management & Problem Management.
    Detailed roles and responsibilities:
    - RRT Associate is responsible to perform diagnostics, resolve problems, and implement corrective actions
    when an end user has been unsuccessful working under the direction of the Level 1 Customer
    Service Desk. Incidents that are not resolved at the RRT will be routed to the deskside support
    team for resolution or as per the KBA defined (for outside the scope of Deskside)
    - Resolve Incidents and Problems associated with End User Devices and End User Software, and
    provide break/fix support, advice, and assistance to Authorized Users. Associates would ultimately
    be responsible for resolving all Incidents and Problems associated with failure or degradation of
    Services related to End User Devices and End User Software.
    - Contact the end user via phone to schedule the remote session call and coordinate
    with onsite assistance if required.
    - Route / reassign calls to other levels of support, as required if miss-assignment occurs
    Work with Level 2 and 3 Support staff and onsite vendors (as appropriate) to resolve Problems
    and Service Requests.
    - Update the ITSM Tool fields upon successful resolution of the Incident.
    - Utilize Provider's remote tool to enable remote takeover sessions.
    - Attempt to resolve certain Incident Types by remotely taking control of the End User Device,
    provided the End User's system is accessible
    - Utilize remote controls to manage and update desktop system Software, and to maintain
    configuration of systems and applications.
    - Request end-user approval for remote takeover of system in support of incident resolution or
    request fulfillment
    - Escalate repeat issues to the appropriate service organization to allow root cause analysis to be
    performed and resolution to be driven.
    **About NTT DATA**
    NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com ( possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, .
    **_NTT DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**
    This advertiser has chosen not to accept applicants from your region.
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    Helpdesk Senior Associate - L2 technical guidance

    Noida, Uttar Pradesh NTT DATA North America

    Posted 3 days ago

    Job Viewed

    Tap Again To Close

    Job Description

    **Req ID:** 334546
    NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
    We are currently seeking a Helpdesk Senior Associate - L2 technical guidance to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).
    Requirements -
    - Min 2-3 years of relevant experience in a technical support role & 12 months on the current grade
    - Working Knowledge of Operating Systems such as Windows 7 & 10
    - Knowledge of identifying and troubleshooting issues related to System Configuration, Software & COTS applications
    - Working knowledge of MS Office suite & Skype for business
    - Fair understanding of ITIL practices in Incident Management, Request Management & Problem Management.
    Detailed roles and responsibilities:
    - RRT Associate is responsible to perform diagnostics, resolve problems, and implement corrective actions
    when an end user has been unsuccessful working under the direction of the Level 1 Customer
    Service Desk. Incidents that are not resolved at the RRT will be routed to the deskside support
    team for resolution or as per the KBA defined (for outside the scope of Deskside)
    - Resolve Incidents and Problems associated with End User Devices and End User Software, and
    provide break/fix support, advice, and assistance to Authorized Users. Associates would ultimately
    be responsible for resolving all Incidents and Problems associated with failure or degradation of
    Services related to End User Devices and End User Software.
    - Contact the end user via phone to schedule the remote session call and coordinate
    with onsite assistance if required.
    - Route / reassign calls to other levels of support, as required if miss-assignment occurs
    Work with Level 2 and 3 Support staff and onsite vendors (as appropriate) to resolve Problems
    and Service Requests.
    - Update the ITSM Tool fields upon successful resolution of the Incident.
    - Utilize Provider's remote tool to enable remote takeover sessions.
    - Attempt to resolve certain Incident Types by remotely taking control of the End User Device,
    provided the End User's system is accessible
    - Utilize remote controls to manage and update desktop system Software, and to maintain
    configuration of systems and applications.
    - Request end-user approval for remote takeover of system in support of incident resolution or
    request fulfillment
    - Escalate repeat issues to the appropriate service organization to allow root cause analysis to be
    performed and resolution to be driven.
    **About NTT DATA**
    NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com ( possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, .
    **_NTT DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**
    This advertiser has chosen not to accept applicants from your region.

    Helpdesk Senior Associate - L2 technical guidance

    Noida, Uttar Pradesh NTT DATA North America

    Posted 3 days ago

    Job Viewed

    Tap Again To Close

    Job Description

    **Req ID:** 334864
    NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
    We are currently seeking a Helpdesk Senior Associate - L2 technical guidance to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).
    Position Overview :
    At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring, the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.
    NTT DATA, Inc. currently seeks an "Helpdesk Sr Associate" to join our team in "Noida".
    **About NTT DATA**
    NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com ( possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, .
    **_NTT DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**
    This advertiser has chosen not to accept applicants from your region.

    Helpdesk Senior Associate - L2 technical guidance

    Bengaluru, Karnataka NTT DATA

    Posted today

    Job Viewed

    Tap Again To Close

    Job Description

    Job Description

    Req ID:  314540 

    NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

    We are currently seeking a Helpdesk Senior Associate - L2 technical guidance to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

    Position's Overview

    At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring, the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.

    NTT DATA, Inc. currently seeks an “Help Desk SR.Associate ” to join our team in “Bangalore”.

    Position's General Duties and Tasks

    In these roles you will be responsible for:

  • Provide exceptional IT Service Desk support, guidance and training to end-users for various IT devices, applications or processes.
  • Record, Update and Escalate Support issues to the next level in a timely manner.
  • Support all IT onboarding activities for end-users
  • Work with our internal IT Teams on system testing, integration and maintenance.
  • Engage in the discovery of new IT business tools, to support our business users as well as our internal IT Team.
  • Seek, Suggest, Evaluate and implement process and technology improvements.
  • Willing to learn & grow in other IT Business areas
  • Requirements for this role include:

    Excellent English is written and verbal communication skills. • Exceptional customer service skills. • Great Team player • Great communication skills, comfortable working with various stakeholders

    4,50,000• Strong troubleshooting skills, bug finding, and resolution • Ability to work independently within a diverse global team • IT software and hardware troubleshooting knowledge and skills (Win 10, macOS, iOS, Android, Google Suite and Microsoft Environment)

    In addition, preferable skills and behaviours include: • Knowledge in First Level Support for Business applications such as Oracle, Workday, BI, Agile, etc. • Knowledge in Desktop Support • Familiar with ITIL Concepts and Processes. Possesses knowledge of Microsoft Applications like MS Visio MS Excel & MS PowerPoint etc.

    About NTT DATA

    NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

    NTT DATA endeavors to make to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

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