7 Technical Issues jobs in India
Customer Support Specialist - Technical Issues
201001 Noida, Uttar Pradesh
₹30000 Annually
WhatJobs
Posted 7 days ago
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Job Description
Our client, a rapidly growing technology firm, is looking for a dedicated and technically proficient Customer Support Specialist to provide exceptional assistance to their user base. This is a fully remote position, allowing you to work from the comfort of your home, with the requirement to be based within or able to work from Ghaziabad, Uttar Pradesh, IN or surrounding regions. You will be the first point of contact for customers experiencing technical difficulties with our client's software products. Your primary responsibility will be to troubleshoot, diagnose, and resolve a wide range of technical issues through various channels, including email, chat, and phone. The ideal candidate possesses strong analytical skills, a patient and empathetic approach to customer service, and a solid understanding of common software troubleshooting techniques. You should be adept at explaining complex technical concepts in a clear and concise manner to users with varying levels of technical expertise. Key duties include managing support tickets, escalating complex issues to senior technical teams when necessary, documenting solutions, and contributing to the knowledge base. We are seeking individuals who are proactive, detail-oriented, and committed to delivering outstanding customer satisfaction. A Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience, is required. Prior experience in a technical support role is highly desirable. You must have a reliable internet connection, a quiet workspace, and the ability to work independently within a remote team environment. This role offers a fantastic opportunity to grow your career in a supportive and innovative tech company, contributing directly to customer success and product improvement. Your problem-solving abilities and dedication will be highly valued.
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0
Senior Customer Support Specialist - Technical Issues
600001 Chennai, Tamil Nadu
₹450000 Annually
WhatJobs
Posted 3 days ago
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Job Description
Our client is seeking a highly proficient and empathetic Senior Customer Support Specialist to join their team in Chennai, Tamil Nadu . This role is critical for providing exceptional technical assistance and resolving complex customer issues related to our client's innovative software products. The ideal candidate will possess a strong technical aptitude, outstanding problem-solving skills, and a proven ability to deliver a superior customer experience. You will be a key point of contact for customers facing intricate technical challenges, requiring in-depth troubleshooting and clear communication.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Provide advanced technical support to customers via phone, email, and chat, addressing complex inquiries and issues related to our software products.
- Diagnose, troubleshoot, and resolve technical problems efficiently and effectively, escalating issues when necessary.
- Document all customer interactions, troubleshooting steps, and resolutions accurately in the CRM system.
- Develop and maintain a deep understanding of our product suite, including features, functionalities, and potential technical issues.
- Create and update knowledge base articles, FAQs, and troubleshooting guides to empower customers and internal teams.
- Identify recurring technical issues and provide feedback to the product development and engineering teams for continuous improvement.
- Mentor and guide junior support specialists, sharing knowledge and best practices.
- Proactively identify opportunities to improve the customer support process and enhance customer satisfaction.
- Manage customer expectations and communicate technical solutions in a clear and understandable manner.
- Contribute to a positive team environment and foster collaboration.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 4 years of experience in technical customer support, with a focus on software troubleshooting.
- Strong understanding of operating systems, networking concepts, and common software applications.
- Demonstrated ability to diagnose and resolve complex technical problems.
- Excellent written and verbal communication skills, with the ability to explain technical information to non-technical users.
- Proficiency with CRM software and ticketing systems.
- Ability to work independently and as part of a team in a fast-paced environment.
- Strong analytical and problem-solving skills.
- Customer-centric mindset with a commitment to exceptional service.
- Experience in (mention a relevant software/tech field, e.g., SaaS, cloud computing, specific programming languages) is a significant advantage.
This advertiser has chosen not to accept applicants from your region.
1
Remote Customer Support Specialist - Technical Issues
560001 Bangalore, Karnataka
₹40000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client, a fast-growing SaaS company, is looking for dedicated and empathetic Remote Customer Support Specialists to provide exceptional technical assistance to their global user base. This is a fully remote opportunity, allowing you to work from anywhere while making a real difference in customer satisfaction. You will be the first point of contact for customers experiencing technical difficulties with our client's software products. Your primary responsibility will be to diagnose, troubleshoot, and resolve a wide range of technical issues via phone, email, and chat support. This involves active listening, clear communication, and the ability to explain complex technical concepts in a user-friendly manner. You will document all customer interactions and resolutions in a CRM system, ensuring accurate record-keeping. Escalating unresolved issues to higher support tiers or relevant departments, while providing comprehensive case notes, will be crucial. A key aspect of this role is to identify trends in customer issues and provide feedback to the product development team to help improve the software. Providing training and guidance to customers on product features and best practices will also be part of your duties. The ideal candidate will have a passion for technology and a strong aptitude for problem-solving. Previous experience in technical support or a customer service role, preferably in the software industry, is highly desirable. Excellent verbal and written communication skills are essential. You should be patient, empathetic, and possess a customer-centric mindset. Familiarity with common operating systems, web browsers, and troubleshooting methodologies is required. Experience with helpdesk software and ticketing systems is a plus. As a remote employee, you must be highly self-motivated, reliable, and able to manage your time effectively in a home-based environment. A stable internet connection and a quiet workspace are necessary. Join a supportive team committed to delivering outstanding customer experiences and contribute to the success of a dynamic tech company.
This advertiser has chosen not to accept applicants from your region.
2
Senior Customer Support Specialist - Technical Issues
122001 Gurgaon, Haryana
₹50000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client, a leading provider of innovative SaaS solutions, is seeking a dedicated and empathetic Senior Customer Support Specialist to join their dynamic support team. This role is vital for ensuring our clients receive timely, accurate, and effective resolutions to their technical inquiries and issues. You will be a primary point of contact for customers, providing exceptional support via phone, email, and chat. The ideal candidate will possess strong technical aptitude, excellent communication skills, and a passion for customer service. This position offers a hybrid work model, combining remote work flexibility with essential on-site collaboration and training opportunities. You will play a key role in troubleshooting complex technical problems and contributing to customer satisfaction and retention.
Key Responsibilities include:
Key Responsibilities include:
- Respond to customer inquiries and resolve technical issues via phone, email, and chat in a timely and professional manner.
- Troubleshoot and diagnose software-related problems, guiding customers through step-by-step solutions.
- Escalate complex technical issues to appropriate internal teams (e.g., development, QA) when necessary, and follow up to ensure resolution.
- Document all customer interactions, issues, and resolutions accurately in the ticketing system.
- Provide clear and concise explanations of technical concepts and product features to customers with varying levels of technical expertise.
- Contribute to the development and maintenance of the knowledge base, creating FAQs and troubleshooting guides.
- Identify trends in customer issues and provide feedback to product development and engineering teams for product improvements.
- Proactively identify opportunities to enhance the customer support experience and improve service delivery.
- Mentor and train junior support staff on best practices, troubleshooting techniques, and product knowledge.
- Participate in ongoing training sessions to stay updated on product updates and new features.
This advertiser has chosen not to accept applicants from your region.
3
Senior Customer Support Specialist - Technical Issues
390001 Vadodara, Gujarat
₹30000 Monthly
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
We are seeking a highly motivated and technically proficient Senior Customer Support Specialist to join our fully remote team, providing exceptional assistance to our valued clients. This role focuses on resolving complex technical issues for our software products. You will be responsible for troubleshooting user problems, providing in-depth product support, escalating issues when necessary, and documenting solutions for our knowledge base. The ideal candidate possesses outstanding communication skills, patience, and a strong ability to explain technical concepts clearly to users with varying levels of technical expertise. A proven track record in customer support, particularly within the IT or software industry, is essential. Proficiency in diagnosing and resolving software-related issues, understanding of ticketing systems (e.g., Zendesk, ServiceNow), and experience with remote support tools are required. You should be adept at managing multiple inquiries simultaneously and maintaining a high level of customer satisfaction. A Bachelor's degree in a related field or equivalent practical experience is preferred. Minimum of 3 years of experience in a technical customer support role is required. This is a fully remote position, offering flexibility and the opportunity to work from anywhere while being a critical part of our client success team. We are looking for a dedicated individual passionate about helping users and contributing to a positive customer experience. Location: Vadodara, Gujarat, IN .
This advertiser has chosen not to accept applicants from your region.
4
Senior Customer Support Specialist - Technical Issues
226001 Lucknow, Uttar Pradesh
₹700000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and highly skilled Senior Customer Support Specialist to join their global support team. This fully remote position requires a proactive approach to resolving complex technical issues for a diverse customer base. You will be the primary point of contact for customers facing challenging problems with our products or services, ensuring their satisfaction and retention.
The ideal candidate will possess exceptional troubleshooting skills, a comprehensive understanding of our product offerings, and a passion for delivering outstanding customer service. Responsibilities include analyzing customer issues, diagnosing technical problems, providing clear and concise solutions, and escalating unresolved issues to appropriate internal teams. You will be expected to maintain detailed records of customer interactions and resolutions within our CRM system. Developing and contributing to our knowledge base with FAQs, troubleshooting guides, and best practices will be a key aspect of this role.
We are looking for a patient, empathetic, and resilient individual who can handle high-pressure situations with professionalism. Strong communication skills, both written and verbal, are essential, as you will be interacting with customers through various channels, including email, chat, and phone. The ability to work independently, manage your time effectively, and collaborate with remote team members is crucial. Experience in a similar technical support role, particularly within a SaaS or technology-driven environment, is highly desirable. If you are passionate about problem-solving and committed to providing unparalleled customer support, we invite you to apply for this exciting remote opportunity.
Responsibilities:
The ideal candidate will possess exceptional troubleshooting skills, a comprehensive understanding of our product offerings, and a passion for delivering outstanding customer service. Responsibilities include analyzing customer issues, diagnosing technical problems, providing clear and concise solutions, and escalating unresolved issues to appropriate internal teams. You will be expected to maintain detailed records of customer interactions and resolutions within our CRM system. Developing and contributing to our knowledge base with FAQs, troubleshooting guides, and best practices will be a key aspect of this role.
We are looking for a patient, empathetic, and resilient individual who can handle high-pressure situations with professionalism. Strong communication skills, both written and verbal, are essential, as you will be interacting with customers through various channels, including email, chat, and phone. The ability to work independently, manage your time effectively, and collaborate with remote team members is crucial. Experience in a similar technical support role, particularly within a SaaS or technology-driven environment, is highly desirable. If you are passionate about problem-solving and committed to providing unparalleled customer support, we invite you to apply for this exciting remote opportunity.
Responsibilities:
- Provide advanced technical support and troubleshooting for customer issues.
- Analyze and diagnose complex technical problems related to our products/services.
- Communicate solutions clearly and effectively to customers via email, chat, and phone.
- Escalate unresolved issues to engineering or product teams with detailed information.
- Maintain accurate and comprehensive records of customer interactions and resolutions in the CRM.
- Develop and update knowledge base articles, FAQs, and troubleshooting guides.
- Identify trends in customer issues and provide feedback to product development teams.
- Ensure high levels of customer satisfaction and timely issue resolution.
- Collaborate with remote team members to share knowledge and best practices.
- Contribute to process improvements within the customer support function.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 4 years of experience in customer support, with a strong focus on technical issue resolution.
- Proven ability to troubleshoot and resolve complex technical problems.
- Excellent communication, interpersonal, and problem-solving skills.
- Proficiency with CRM systems and support ticketing software.
- Familiarity with SaaS products or software applications.
- Ability to work independently and manage time effectively in a remote setting.
- Patience, empathy, and a customer-centric approach.
- Experience in a senior or lead support role is a plus.
This advertiser has chosen not to accept applicants from your region.
5
Remote Customer Support Specialist - Technical Issues
390001 Vadodara, Gujarat
₹400000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is looking for dedicated and empathetic Customer Support Specialists to provide exceptional technical assistance to their valued customers. This is a fully remote position, offering you the flexibility to work from the comfort of your home. You will be the first point of contact for customers experiencing issues with our products or services, responsible for diagnosing problems, troubleshooting technical challenges, and providing timely and effective solutions. Your primary goal will be to ensure customer satisfaction by delivering outstanding support and resolving inquiries efficiently. This role requires excellent communication skills, both written and verbal, the ability to explain technical concepts clearly to non-technical users, and a patient, customer-centric approach. You will utilize various support channels, including phone, email, and chat, to assist customers. A strong understanding of common technical issues and troubleshooting methodologies is essential. We are seeking individuals who are problem-solvers, quick learners, and possess a genuine desire to help others. Training on our specific products and systems will be provided, but a background in IT support, helpdesk operations, or a related technical field is highly advantageous. You must have a reliable internet connection and a quiet workspace conducive to providing excellent customer service. If you are passionate about technology and committed to delivering superior customer experiences, this is the perfect opportunity for you. Join our growing remote team and make a real difference in our customers' lives.
Key Responsibilities:
Key Responsibilities:
- Provide high-quality technical support to customers via phone, email, and chat.
- Diagnose and troubleshoot customer issues with products and services.
- Guide customers through step-by-step solutions for technical problems.
- Escalate complex issues to appropriate internal teams when necessary.
- Maintain accurate records of customer interactions and resolutions in the CRM system.
- Educate customers on product features and best practices.
- Contribute to the development of knowledge base articles and support documentation.
- Identify recurring customer issues and provide feedback to product and development teams.
- Strive to achieve and exceed customer satisfaction targets.
- Stay updated on product knowledge and support procedures.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- 1-3+ years of experience in customer service, technical support, or helpdesk roles.
- Strong understanding of computer hardware, software, and networking concepts.
- Excellent problem-solving and troubleshooting skills.
- Exceptional verbal and written communication skills.
- Ability to explain technical information clearly and concisely.
- Patience, empathy, and a customer-first attitude.
- Proficiency with CRM software and ticketing systems.
- Ability to work independently and manage time effectively in a remote setting.
- Must have a reliable high-speed internet connection and a dedicated workspace.
This advertiser has chosen not to accept applicants from your region.
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