3,437 Technical Maintenance jobs in India

Services Technical Manager - Maintenance

Shahjahanpur, Rajasthan Wabtec Corporation

Posted 2 days ago

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Job Description

It's not just about your career or job title. It's about who you are and the impact you will make on the world. Because whether it's for each other or our customers, we put People First. When our people come together, we Expand the Possible and continuously look for ways to improve what we create and how we do it. If you are constantly striving to grow, you're in good company. We are revolutionizing the way the world moves for future generations, and we want someone who is ready to move with us.
**Role Summary/Purpose**
Provide leadership role in diesel shed and technical guidance to the teams engaged in maintenance of 4500 HP and 6000 HP locomotives.
The STM will be responsible to plan and execute all work related to Locomotive maintenance to achieve best operational performance levels.
Will ensure that all the activities being performed under scheduled, unscheduled maintenance including heavy maintenance and Wreck Repair of locomotives are as per documented procedure and practices, within timelines, cost and quality including documentation and sign off.
Ensure all work performed follow safe and environment friendly practices including highest levels of 5S in the shed. STM will be responsible for any unsafe act / unsafe condition during the shift operation.
Responsible for implementation of LEAN Flow activities for schedule maintenance & also promote Kaizen culture.
**Qualifications/Requirements**
Diploma/Bachelor's in Engineering with 12+ years applicable operations experience in maintenance of Locomotives, and/or transportation/rolling stock equipment.
Willingness to work in 24x7 operations - different shifts, various days.
Experience/exposure to IT tools for the purposes of planning and executing work.
Ability lead teams in a shop environment.
Good communication skills with aptitude for managing teams & multiple functional stakeholders.
Prior experience in the transportation industry is added advantage
**Desired Characteristics**
Work experience of managing diesel locomotive / rolling stock maintenance shed and should be technical proficient in understanding and maintaining locomotive system level and sub-systems level.
Ability to analyze locomotive performance data, records, reports including loco self-test data
Should be capable to adopt and effectively implement IT systems related to monitoring & maintaining Locomotives
Ability to promote safe & environmentally compliant work practices
+ Additional Job Description
Additional Job Description
**Posted Position Title**
Services Technical Manager - Maintenance
**Role Summary/Purpose**
Provide leadership role in diesel shed and technical guidance to the teams engaged in maintenance of 4500 HP and 6000 HP locomotives.
The STM will be responsible to plan and execute all work related to Locomotive maintenance to achieve best operational performance levels.
Will ensure that all the activities being performed under scheduled, unscheduled maintenance including heavy maintenance and Wreck Repair of locomotives are as per documented procedure and practices, within timelines, cost and quality including documentation and sign off.
Ensure all work performed follow safe and environment friendly practices including highest levels of 5S in the shed. STM will be responsible for any unsafe act / unsafe condition during the shift operation.
Responsible for implementation of LEAN Flow activities for schedule maintenance & also promote Kaizen culture.
**Qualifications/Requirements**
Diploma/Bachelor's in Engineering with 12+ years applicable operations experience in maintenance of Locomotives, and/or transportation/rolling stock equipment.
Willingness to work in 24x7 operations - different shifts, various days.
Experience/exposure to IT tools for the purposes of planning and executing work.
Ability lead teams in a shop environment.
Good communication skills with aptitude for managing teams & multiple functional stakeholders.
Prior experience in the transportation industry is added advantage
**Desired Characteristics**
Work experience of managing diesel locomotive / rolling stock maintenance shed and should be technical proficient in understanding and maintaining locomotive system level and sub-systems level.
Ability to analyze locomotive performance data, records, reports including loco self-test data
Should be capable to adopt and effectively implement IT systems related to monitoring & maintaining Locomotives
Ability to promote safe & environmentally compliant work practices
**Who are we?**
Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems.
Wabtec is focused on performance that drives progress and unlocks our customers' potential by delivering innovative and lasting transportation solutions that move and improve the world. We are lifelong learners obsessed with making things better to drive exceptional results. Wabtec has approximately 27K employees in facilities throughout the world. Visit our website to learn more! Commitment to Embrace Diversity:**
Wabtec is a global company that invests not just in our products, but also our people by embracing diversity and inclusion. We care about our relationships with our employees and take pride in celebrating the variety of experiences, expertise, and backgrounds that bring us together. At Wabtec, we aspire to create a place where we all belong and where diversity is welcomed and appreciated.
To fulfill that commitment, we rely on a culture of leadership, diversity, and inclusion. We aim to employ the world's brightest minds to help us create a limitless source of ideas and opportunities. We have created a space where everyone is given the opportunity to contribute based on their individual experiences and perspectives and recognize that these differences and diverse perspectives make us better.
We believe in hiring talented people of varied backgrounds, experiences, and styles. People like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.
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Services Technical Manager - Maintenance

Shahjahanpur, Uttar Pradesh Wabtec

Posted today

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Job Description

Description

Posted Position Title

Services Technical Manager - Maintenance

Role Summary/Purpose

Provide leadership role in diesel shed and technical guidance to the teams engaged in maintenance of 4500 HP and 6000 HP locomotives. 

The STM will be responsible to plan and execute all work related to Locomotive maintenance to achieve best operational performance levels.

Will ensure that all the activities being performed under scheduled, unscheduled maintenance including heavy maintenance and Wreck Repair of locomotives are as per documented procedure and practices, within timelines, cost and quality including documentation and sign off. 

Ensure all work performed follow safe and environment friendly practices including highest levels of 5S in the shed. STM will be responsible for any unsafe act / unsafe condition during the shift operation.

Responsible for implementation of LEAN Flow activities for schedule maintenance & also promote Kaizen culture.

Qualifications/Requirements

Diploma/Bachelor’s in Engineering with 12+ years applicable operations experience in maintenance of Locomotives, and/or transportation/rolling stock equipment.

Willingness to work in 24x7 operations - different shifts, various days. 

Experience/exposure to IT tools for the purposes of planning and executing work. 

Ability lead teams in a shop environment. 

Good communication skills with aptitude for managing teams & multiple functional stakeholders. 

Prior experience in the transportation industry is added advantage

Desired Characteristics

Work experience of managing diesel locomotive / rolling stock maintenance shed and should be technical proficient in understanding and maintaining locomotive system level and sub-systems level.

Ability to analyze locomotive performance data, records, reports including loco self-test data

Should be capable to adopt and effectively implement IT systems related to monitoring & maintaining Locomotives

Ability to promote safe & environmentally compliant work practices

Who are we?

Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems.

Wabtec is focused on performance that drives progress and unlocks our customers’ potential by delivering innovative and lasting transportation solutions that move and improve the world. We are lifelong learners obsessed with making things better to drive exceptional results. Wabtec has approximately 27K employees in facilities throughout the world. Visit our website to learn more!

Our Commitment to Embrace Diversity:

Wabtec is a global company that invests not just in our products, but also our people by embracing diversity and inclusion. We care about our relationships with our employees and take pride in celebrating the variety of experiences, expertise, and backgrounds that bring us together. At Wabtec, we aspire to create a place where we all belong and where diversity is welcomed and appreciated.

To fulfill that commitment, we rely on a culture of leadership, diversity, and inclusion. We aim to employ the world’s brightest minds to help us create a limitless source of ideas and opportunities. We have created a space where everyone is given the opportunity to contribute based on their individual experiences and perspectives and recognize that these differences and diverse perspectives make us better.

We believe in hiring talented people of varied backgrounds, experiences, and styles… People like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.

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Technical Support

Thiruvananthapuram, Kerala CONNECTING 2 WORK

Posted today

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Job Description

Responsibilities:

▪ Identifying hardware and software solutions.

▪ Troubleshooting technical issues.

▪ Diagnosing and repairing faults.

▪ Resolving network issues.

▪ Installing and configuring hardware and software.

▪ Speaking to customers to quickly get to the root of their problem.

▪ Providing timely and accurate customer feedback.

▪ Talking customers through a series of actions to resolve a problem.

▪ Following up with clients to ensure the problem is resolved.

▪ Replacing or repairing the necessary parts.

▪ Supporting the roll-out of new applications.

▪ Providing support in the form of procedural documentation.

▪ Managing multiple cases at one time.

▪ Testing and evaluating new technologies.

▪ Conducting electrical safety checks on equipment.

Technical Support Requirements:

▪ Degree in Computer Science or Information Technology.

▪ Certification in Microsoft, Linux, or Cisco is advantageous.

▪ Prior experience in tech support, desktop support, or a similar role.

▪ Proficiency in Windows/Linux/Mac OS.

▪ Experience with remote desktop applications and help desk software.

▪ Attention to detail and good problem-solving skills.

▪ Excellent interpersonal skills.

▪ Good written and verbal communication.

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Technical Support

New Delhi, Delhi Brainwork Technologies

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An individual would be responsible to monitor the network of a client remotely through network management systems (NMS tools). The concerned person has to keep a check on the performance of the network and notify alerts to the technical team. The support is to be provided through emails to the networking team of the client.Job Responsibilities:
  • The candidate need to possess a very logical thinking in order to handle the technical issues
  • Should have active thinking capabilities to alert the team on emergency issues without any delay.
  • Writing and reading skills to send alerts to the technical team
  • Coordinating and team skills are required between the engineers of the same level in order to issues.
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    Technical support

    Pune, Maharashtra Radical Technologies

    Posted today

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    Job Description

    Appy Before 27-06-2025

    Position: Technical support
    Location:  Pune
    Experience: 1 year
    CTC  Details: It would be disclosed after the HR round as depends on the performance.

    Requirements:
    Qualification: Any Graduate
    Certification:  Microsoft Azure/Cisco/AWS/red hat/Cybersecurity/MCSA
    Department: Technical Department
    Employment Type: Full Time, Permanent
    Shift: Night Shift
    Gender: Male Only

    Responsibilities:

    Network Support:
    1. Monitor network performance to ensure optimal uptime and availability.
    2. Troubleshoot and resolve network issues, including LAN, WAN, and WLAN problems.
    3. Manage and configure network devices such as routers, switches, firewalls, and load
    balancers.
    4. Perform network maintenance and system upgrades including service packs, patches,
    hot fixes, and security configurations.
    5. Assist in the design and implementation of network solutions and improvements.
    Server Support:
    1. Monitor server performance and ensure system availability and reliability.
    2. Manage and support physical and virtual server environments (e.g., VMware, Hyper-V).
    3. Perform regular backup operations and implement appropriate processes for data
    protection, disaster recovery, and failover procedures.
    4. Install, configure, and maintain operating systems, software, and hardware.
    5. Troubleshoot server issues related to hardware, software, and network configurations.
    6. Collaborate with L1 support and other IT teams to resolve complex issues.
    Security and Compliance:
    1. Implement and maintain security protocols to protect network and server infrastructure.
    Ensure compliance with organizational policies and regulatory requirements.
    2. Conduct regular security audits and vulnerability assessments.
    3. Respond to security incidents and provide resolutions.
    Documentation and Reporting:
    1. Maintain accurate documentation of network and server configurations, processes, and
    procedures.
    2. Generate regular reports on system performance, issues, and resolutions.
    3. Provide training and support to L1 support staff and end-users as needed.

    .aol-progress{background-color: #ddd} .aol-progress-count{background-color: #222} .aol-progress-counter{color: #888} *Full NamePhoneEmailCurrent Employment Status?Year Of PassoutTotal year Of ExperienceRelevant Year Of ExperienceCurrent Annual salaryPrimary SkillSecondary SkillEducationResume UploadMessage

    Fields with (*) are compulsory.

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    Technical Support

    Pune, Maharashtra White Force

    Posted today

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    Job Description

    Job description



    Responsibilities:
    List the responsibilities, these should be the roles KPIs that we would measure
    on
    Essential functions and duties:
    1. Takes ownership of technical issues and works towards getting them
    resolved to closure with a minimum TAT.
    2. Works with existing team members to successfully triage tech support
    tickets
    3. Provides responsive and exceptional support to customers
    4. Resolves escalated customer complaints without the need for team lead
    intervention
    5. Documents troubleshooting and problem resolution steps
    6. Participates in providing training to customers if required
    7. Gathers performance metrics
    8. Performs other related duties and responsibilities as assigned
    Requirements:
    For the Type role activities we have identified the required skills, this list must
    cover all of them along with educational and other qualifications
    1. Bachelor's degree in engineering preferably CS/IT required
    2. Experience/ Keen interest with relational Database systems such as Jira
    and MySQL preferred
    3. Excellent communication skills in English
    4. Customer centric and a proactive mindset
    5. An inquisitive and analytical mind & troubleshooting skill
    6. A hunger to acquire technical knowledge
    7. Must have strong collaborative skills coupled with the ability to question
    8. Must have an understanding of standard business practices
    9. Must have good writing skills (for documenting the process)
    10.Must have strong communication and presentation skills



    interested candidates can contact on 
    /

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    Technical Support

    600001 Chennai, Tamil Nadu Sisco Jobs

    Posted 329 days ago

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    Job Description

    Permanent
    Job Title: Technical Support - Dental EquipmentLocation: Pan India (Travel Required)Salary: Up to ₹35,000 Net per monthExperience: Minimum 2 - 5 years of experienceQualification: Graduate Job Responsibilities :Perform the installation of dental chairs and related equipment at various dental clinics and hospitals.Handle the regular maintenance and servicing of dental chairs to ensure optimal functioning.Conduct routine checks and troubleshoot any issues related to dental chairs.Provide service and repair for dental products such as dental engines, physio units, dental implant handpieces, implant motors, etc.Diagnose problems and implement effective repair solutions.Utilize expertise in Dental Cone Beam Computed Tomography (CBCT) to provide technical support and troubleshoot related issues.Be ready and available to travel across India for on-site installations, repairs, and service requests as per client needs.Be prepared to work on holidays or outside regular working hours as required by client demands.RequirementsStrong technical knowledge in dental equipment installation, repair, and maintenance.Proficiency in handling and repairing a wide range of dental products including dental engines, physio units, dental implant hand pieces, and motors.Expertise in Dental CBCT (X-ray) systems and ability to troubleshoot issues.Ability to work independently and manage multiple tasks in a fast-paced environment.Excellent problem-solving skills and attention to detail.Strong communication skills to interact with clients effectively and provide technical support. Additional Requirements :Willingness to travel Pan India as required.Flexibility to work on holidays and outside of regular business hours. Other Benefits :Provided for travel-related expenses.Coverage for business-related phone expenses.Provident Fund and Medical Insurance coverage included.
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    Backup Technical Support

    Mumbai, Maharashtra Kyndryl

    Posted today

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    Job Description

    **Who We Are**
    At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
    **The Role**
    Are you ready to embark on a technical adventure and become a hero to our external and internal users? As Technical Support at Kyndryl, you'll be part of an elite team that provides exceptional technical assistance, enabling our clients to achieve their desired business outcomes.
    You'll be a troubleshooter extraordinaire, diagnosing and repairing complex equipment, software, and systems with ease. Nothing will be too challenging for you to solve as you respond to escalated issues, report critical design flaws, reliability and maintenance problems, and bugs.
    You'll be the go-to person for our customers who require assistance with highly technical or sophisticated products, as well as for customer installations and training. With your passion for technology, you'll provide world-class support that exceeds customer expectations.
    As Technical Support, you'll perform varying degrees of problem determination and resolution of desktop hardware and software issues using your technical expertise and available resources to ensure that our customers' issues are resolved efficiently and effectively. You'll also have the opportunity to perform installs, moves, adds, and changes (IMAC) activities, as well as data backup and restore on certain accounts for clients, ensuring that all related administrative duties are completed within Service Level Agreement objectives.
    You will develop a deep understanding of the local and regional infrastructure, as well as key contacts in other competencies, which will enable you to ensure that the proper team is aware of - and taking action on the problem.
    If you're a technical wizard, a customer service superstar, and have an unquenchable thirst for knowledge, we want you to join our team.
    **Key Responsibilities:**
    + **Backup Infrastructure Management:**
    + Manage and maintain backup solutions in Dell Networker tool, and associated hardware (e.g., tape libraries, disk arrays).
    + Oversee the configuration, testing, and monitoring of backup systems.
    + Ensure efficient backup performance, reducing backup windows and improving data throughput.
    + **Data Integrity & Compliance:**
    + Verify the integrity and consistency of backup data to prevent data corruption or loss.
    + Ensure compliance with regulatory requirements (e.g., GDPR, HIPAA, etc.) for data retention and protection.
    + Audit and document backup processes to ensure they meet internal security and operational standards.
    + **Troubleshooting and Support:**
    + Provide expert-level support for backup-related issues, including troubleshooting failed backups and recovery operations.
    + Resolve complex issues with backup software, hardware, and network connectivity.
    + Assist with root cause analysis of backup failures, working with vendors and internal teams for resolution.
    Your Future at Kyndryl
    Imagine being part of a dynamic team that values your growth and development. As Technical Support at Kyndryl, you'll receive an extensive and diverse set of technical trainings, including cloud technology, and free certifications to enhance your skills and expertise. You'll have the opportunity to pursue a career in advanced technical roles and beyond - taking your future to the next level. With Kyndryl, the sky's the limit.
    **Who You Are**
    You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
    **Required Professional and Technical Expertise** **:**
    + Minimum of 4 years of experience in system Dell Networker backup administration, disaster recovery, and data protection
    + Should Have technical experience in Dell Networker.
    + Proven experience with Dell Networker enterprise-grade backup solutions
    + Extensive experience in managing backup and restore processes for critical business applications, databases, and virtualized environments (VMware, Hyper-V).
    + Design, implement, and maintain comprehensive backup and recovery strategies for on-premises, hybrid, and cloud environments.
    + Ensure backup solutions meet business requirements for data protection, security, and compliance.
    + Lead efforts to automate backup processes and integrate with disaster recovery solutions.
    + Implement and manage backup monitoring tools to proactively identify backup failures, missed jobs, and performance bottlenecks.
    + Generate and review backup performance and status reports, providing actionable insights to management.
    + Establish alerting systems for failed backups or incomplete backup jobs.
    + Create and maintain detailed documentation on backup and recovery procedures, schedules, and architecture.
    + Review and improve backup processes to ensure scalability, reliability, and efficiency.
    + Maintain disaster recovery documentation for business continuity planning.
    **Preferred Professional and Technical Expertise:**
    + Deep understanding of backup and recovery methodologies (full, incremental, differential, etc.).
    + Strong knowledge of disaster recovery planning, business continuity, and high availability solutions.
    + Experience with cloud backup solutions (e.g., AWS Backup, Azure Backup, or similar).
    + Familiarity with database backups (e.g., SQL Server, Oracle, MySQL) and application-specific backup strategies.
    + Proficiency in scripting and automation tools (e.g., PowerShell, Bash, Python).
    + Knowledge of storage technologies (SAN, NAS, DAS) and virtualization platforms.
    + Experience with backup performance tuning, such as optimizing storage utilization and reducing backup windows.
    + Excellent written and verbal communication skills, with the ability to present technical information to non-technical stakeholders.
    + Strong attention to detail and ability to manage multiple priorities.
    + Ability to work independently as well as in a collaborative team environment.
    + Capacity to mentor junior team members and share best practices.
    **Being You**
    Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
    **What You Can Expect**
    With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
    **Get Referred!**
    If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
    Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
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    Technical Support Engineering

    Microsoft Corporation

    Posted 1 day ago

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    Job Description

    With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
    Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
    In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency.
    This role is flexible in that you can work up to 50% from home.
    Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
    **Responsibilities**
    - Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.
    - Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
    - You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
    - Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.
    **Qualifications**
    Required Qualifications:
    **7+ years of robust experience across technology domains including support, training, consulting, solution architecture, software development, networking, data centre operations, and IT administration.**
    **Proven expertise in designing, implementing, and supporting enterprise-grade solutions with a strong focus on Authentication, Identity and access management.**
    **Demonstrated technical depth in Azure Active Directory, Microsoft Entra, and hybrid identity models, alongside advanced knowledge of authentication and authorization technologies such as Kerberos, PKI, OAuth, SAML, WS-Fed, and MFA.**
    **7+ Years of Experience with authentication and authorization concepts, including:**
    **o Single Sign-On (SSO), Seamless SSO**
    **o Multi-Factor Authentication (MFA) / Password less authentication**
    **o Conditional Access Policies**
    **Experience with Identity Synchronization Technologies (Dirsync, AAD Connect, FIM.etc), Active Directory Federation Services (ADFS) - or similar 3rd party experience (Shibboleth, CA SiteMinder, Okta, PING etc), Identity and Access Management, Office 365 Identity Management, Cloud Domain Management, Cloud User Management and configuration.**
    *** Hands-on exposure to Azure AD Connect, Hybrid Identity configuration, and troubleshooting account mgmt/authentication/sync issues**
    ***Deep Understanding of Azure AD Cloud Sync, Azure AD App Proxy, ADFS&WAP, Device Registration, B2B, B2C, PTA, PHS, RBAC((Role-Based Access Control)**
    ***Knowledge of PKI and Authentication protocols**
    *** Proven expertise in Application integration with Azure AD**
    *** Deep Understanding of identity federation technologies (ADFS, SAML, OAuth, OpenID Connect)**
    *** Ability to analyze and troubleshoot complex issues on Azure AD in an Enterprise environment**
    ***Good coding/ software development skills are a plus**
    *** Proven ability to diffuse highly visible escalations and drive them to resolution**
    ***Proven Ability to lead a set of team members aligned technically and oversee their overall Technical Development**
    *** Proven ability to partner with Management , Global Stakeholders and lead Business / Operational initiatives**
    *** Proven ability to lead initiatives at Cluster/Org/Global leve** l
    Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
    Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
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    Technical Support Engineering

    Hyderabad, Andhra Pradesh Microsoft Corporation

    Posted 1 day ago

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    Job Description

    With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
    Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
    In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.
    This role is flexible in that you can work up to 50% from home.
    Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
    **Responsibilities**
    - Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
    - Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
    - You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
    - Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.
    **Qualifications**
    Required Qualifications:
    - Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience
    o OR 3+ years of technical support, technical consulting experience, or information technology experience.
    o OR equivalent experience
    Language Qualification:
    English Language: fluent in reading, writing and speaking.
    Azure Identity - Skill Requirements
    - Strong foundational knowledge including Azure Active Directory, Microsoft Entra, and hybrid identity models
    - Experience with authentication and authorization concepts, including:
    o Single Sign-On (SSO), Seamless SSO
    o Multi-Factor Authentication (MFA) / Password less authentication
    o Conditional Access Policies
    - Hands-on exposure to Azure AD Connect, Hybrid Identity configuration, and troubleshooting account mgmt/authentication/sync issues
    - Understanding of Azure AD Cloud Sync, Azure AD App Proxy, ADFS&WAP, Device Registration, B2B, B2C, PTA, PHS
    - Application integration with Azure AD
    - Understanding of identity federation technologies (ADFS, SAML, OAuth, OpenID Connect)
    - Ability to analyze and troubleshoot login failures, token issues, and account lockout scenarios.
    - Knowledge of RBAC (Role-Based Access Control) and Good coding/ software development skills are a plus
    - Knowledge of PKI and Authentication protocols
    - Comfortable with PowerShell scripting and commands.
    Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
    Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
    This advertiser has chosen not to accept applicants from your region.
     

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