6,657 Technical Products jobs in India

Our client is seeking an experienced and customer-centric Remote Customer Support Lead to manage a dedicated team supporting technical products. This fully remote role involves providing exceptional customer service, resolving complex technical issues, and ensuring a positive user experience. You will be responsible for leading a team of customer support representatives, setting performance standards, providing training, and monitoring team performance. Key duties include developing and refining support processes, managing support tickets, and identifying trends in customer issues to provide feedback to product development teams. The ideal candidate will have a strong technical aptitude, excellent problem-solving skills, and a proven ability to lead and motivate a remote team. Experience with CRM systems and customer support ticketing platforms is essential. You should be adept at handling escalated customer issues with empathy and efficiency. We are looking for a highly organized individual with outstanding communication skills, who can effectively manage customer inquiries and complaints, ensuring timely and satisfactory resolutions. This role is perfect for someone passionate about customer success and skilled in managing remote operations to deliver world-class support. Join us to build and lead a high-performing remote customer support function.

Responsibilities:

• Lead and manage a remote team of customer support representatives.
• Provide Tier 2/3 technical support for complex customer issues.
• Develop and implement customer support strategies and best practices.
• Monitor and analyze support metrics to ensure team performance targets are met.
• Train and mentor new and existing support team members.
• Manage customer inquiries via various channels (email, chat, phone).
• Identify opportunities for process improvement in customer support.
• Document customer issues and resolutions, contributing to the knowledge base.
• Liaise with product and engineering teams to report and resolve product bugs.
• Ensure high levels of customer satisfaction and retention.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 5 years of experience in customer support, with at least 2 years in a lead or supervisory role.
• Proven experience supporting technical products or software.
• Demonstrated experience managing and leading remote teams.
• Excellent technical troubleshooting and problem-solving skills.
• Proficiency with CRM software and helpdesk ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
• Strong communication, interpersonal, and de-escalation skills.
• Ability to work independently and manage time effectively in a remote environment.

Our client is seeking a highly skilled and empathetic Senior Customer Support Specialist to join their dedicated team in Dehradun. This role focuses on providing exceptional technical support for our client's innovative software solutions. You will be the primary point of contact for customers experiencing technical difficulties, responsible for diagnosing issues, troubleshooting problems, and providing effective solutions in a timely manner. This involves understanding complex technical concepts, guiding customers through troubleshooting steps via phone, email, and chat, and documenting all interactions and resolutions accurately in the CRM system. The ideal candidate will possess a strong technical aptitude, excellent problem-solving skills, and a deep understanding of software applications and operating systems. You will also be responsible for escalating complex issues to the engineering or development teams when necessary, ensuring clear communication and follow-up. As a Senior Specialist, you will also contribute to training junior support staff, developing knowledge base articles, and identifying recurring customer issues to suggest product improvements. Your ability to explain technical information clearly and concisely to users with varying levels of technical expertise is crucial. This role requires strong analytical skills to identify root causes of problems and a commitment to delivering outstanding customer service. You will be working within a supportive team environment at our Dehradun office, contributing to a positive customer experience and the overall success of the company. A passion for technology and a genuine desire to help customers succeed with our products are key attributes.

Key Responsibilities:

• Provide advanced technical support to customers via phone, email, and chat.
• Diagnose, troubleshoot, and resolve complex software and hardware issues.
• Guide customers through step-by-step solutions and product usage.
• Document all customer interactions, issues, and resolutions in the CRM system.
• Escalate unresolved issues to relevant departments with detailed information.
• Create and maintain knowledge base articles and FAQs.
• Train and mentor junior customer support representatives.
• Identify trends in customer issues and provide feedback for product improvement.
• Contribute to improving customer satisfaction and retention metrics.
• Ensure timely and efficient resolution of all customer inquiries.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 4 years of experience in technical customer support or a similar role.
• Strong understanding of software troubleshooting and computer systems.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to explain technical concepts to non-technical users.
• Experience with CRM software and ticketing systems.
• Customer-centric approach with a passion for service excellence.

Our client is seeking a dedicated and technically adept Senior Customer Support Specialist for their rapidly growing tech company, based in **Thane, Maharashtra, IN**. This role is integral to ensuring customer satisfaction by providing expert technical assistance and resolving complex inquiries efficiently. The ideal candidate will have a strong understanding of software applications and hardware, excellent problem-solving abilities, and a customer-centric approach.

Responsibilities:

• Provide advanced technical support to customers via phone, email, and chat for a range of software and hardware products.
• Troubleshoot and diagnose complex technical issues, identifying root causes and implementing effective solutions.
• Guide customers through step-by-step solutions and product usage instructions.
• Escalate unresolved issues to appropriate internal teams (e.g., engineering, product development) while maintaining ownership.
• Document all customer interactions, issues, and resolutions accurately in the CRM system.
• Develop and maintain a comprehensive knowledge base of product information and support procedures.
• Identify trends in customer issues and provide feedback to product and development teams for continuous improvement.
• Assist in training and mentoring junior customer support representatives.
• Contribute to the improvement of support processes and customer satisfaction metrics.
• Participate in team meetings and collaborate with colleagues to share knowledge and best practices.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related technical field.
• Minimum of 4 years of experience in technical customer support or helpdesk roles.
• Proven ability to troubleshoot and resolve complex technical hardware and software issues.
• Excellent communication, active listening, and interpersonal skills.
• Proficiency with CRM software and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
• Strong understanding of operating systems, networking concepts, and common software applications.
• Ability to explain technical concepts clearly to non-technical users.
• Demonstrated ability to work effectively in a hybrid environment, balancing remote responsibilities with occasional office presence in **Thane, Maharashtra, IN**.
• Adept at managing multiple customer inquiries simultaneously and prioritizing effectively.
• Customer-focused mindset with a commitment to delivering exceptional service.

Join our client's team and play a key role in delivering outstanding customer experiences in **Thane, Maharashtra, IN**.

Our client is looking for a highly experienced Senior Customer Support Specialist to provide exceptional technical assistance for their range of innovative products. This is a fully remote position, allowing you to deliver outstanding service from the comfort of your home. You will be the primary point of contact for customers facing technical challenges, responsible for troubleshooting issues, guiding users through product setup and operation, and resolving complex problems efficiently and effectively. Key duties include responding to customer inquiries via phone, email, and chat, documenting customer interactions and solutions in a CRM system, escalating issues when necessary, and providing feedback to product development teams based on customer insights. The ideal candidate will possess a deep understanding of technical products, excellent communication and active listening skills, and a patient, empathetic approach to customer service. Proven experience in a customer support or technical helpdesk role, with a strong track record of customer satisfaction, is essential. This role demands problem-solving prowess and the ability to manage multiple customer cases simultaneously in a remote setting.

Key Responsibilities:

• Provide high-level technical support and troubleshooting for complex customer issues.
• Respond promptly and professionally to customer inquiries via multiple channels (phone, email, chat).
• Guide customers through product features, installation, and usage.
• Diagnose and resolve technical problems related to hardware, software, and connectivity.
• Document all customer interactions, issues, and resolutions accurately in the CRM system.
• Escalate unresolved issues to appropriate internal teams (e.g., Tier 2 support, engineering) with detailed information.
• Contribute to the knowledge base by creating and updating FAQs, troubleshooting guides, and tutorials.
• Identify trends in customer issues and provide feedback to product and engineering teams for improvement.
• Maintain a high level of customer satisfaction through effective problem-solving and communication.
• Mentor and assist junior customer support representatives.

Qualifications:

• High school diploma or equivalent; Bachelor's degree in a relevant field is a plus.
• Minimum of 3 years of experience in customer support, technical helpdesk, or a similar role, preferably supporting technical products.
• Strong technical aptitude and ability to understand complex product functionalities.
• Excellent problem-solving, analytical, and troubleshooting skills.
• Exceptional communication (verbal and written) and interpersonal skills.
• Proficiency in using CRM software and ticketing systems.
• Ability to work independently, manage time effectively, and handle multiple tasks in a remote environment.
• Patience, empathy, and a customer-centric attitude.
• Experience with (specific product type, e.g., software, electronics) support is highly desirable.

Our client, a rapidly growing technology company specializing in innovative software solutions, is seeking an experienced and highly motivated Remote Senior Customer Support Specialist. This is a fully remote position, perfect for individuals passionate about technology and dedicated to providing exceptional customer service. You will be the first point of contact for customers experiencing technical issues, guiding them towards resolutions and ensuring a positive support experience. This role requires excellent problem-solving skills, technical aptitude, and outstanding communication abilities.

Key Responsibilities:

• Provide advanced technical support to customers via email, chat, and phone, troubleshooting software issues, and guiding them through solutions.
• Respond to customer inquiries promptly and professionally, demonstrating empathy and a commitment to customer satisfaction.
• Diagnose and resolve complex technical problems, escalating issues to appropriate internal teams when necessary, and ensuring timely follow-up.
• Document customer interactions, issues, and resolutions accurately in the CRM system.
• Create and maintain comprehensive knowledge base articles, FAQs, and troubleshooting guides to empower customers and support team members.
• Identify recurring customer issues and provide feedback to product development and engineering teams for product improvement.
• Assist in training and mentoring junior support specialists, sharing best practices and technical knowledge.
• Proactively monitor support channels and identify potential trends or widespread issues.
• Gather customer feedback and insights to help improve the overall customer experience and support processes.
• Stay up-to-date with product updates, new features, and industry best practices in customer support and technology.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 4-5 years of experience in customer support, technical support, or a similar client-facing role, preferably with software products.
• Proven ability to troubleshoot and resolve complex technical issues efficiently.
• Strong understanding of software applications, operating systems, and common IT infrastructure.
• Excellent written and verbal communication skills, with the ability to explain technical concepts clearly to non-technical users.
• Exceptional active listening, problem-solving, and customer de-escalation skills.
• Experience with CRM software (e.g., Salesforce, Zendesk) and helpdesk ticketing systems.
• Ability to work independently, manage time effectively, and thrive in a remote work environment.
• Patience, empathy, and a genuine desire to help customers succeed.
• A proactive approach to learning new technologies and product features.

Join our dedicated remote team and play a vital role in ensuring our customers receive outstanding support for our cutting-edge technical products.

• Identify and engage with potential SMB corporate accounts.
• Map the accounts and validate their business potential.
• Develop and maintain direct relationships with high-potential customers.
• Engage with all relevant stakeholders to explore cross-selling and up-selling opportunities within assigned accounts.
• Meet annual, quarterly, and monthly targets for unit sales (boxes) and revenue.
• Maintain a healthy sales funnel in terms of both quality and quantity.
• Qualify prospects by meeting customers daily to uncover requirements and position appropriate products and solutions.
• Ensure a robust funnel through consistent daily activities to achieve monthly revenue and unit targets.
• Conduct effective product demos and proof of concepts (POCs).
• Follow proper processes for order execution and ensure customer expectations are met regarding deliveries.
• Coordinate with service, logistics, and sales administration to ensure timely machine installation and payment collection.
• Ensure customer commitments are met in terms of deliverables.
• Meet with and convince end customers to promote KM products and solutions.
• Address RFPs and RFQs with the help of SI/OPS partners and ensure proposal submissions within deadlines.
• Collaborate cross-functionally to drive results and maintain a healthy, synergistic work environment.
• Ensure consistent CRM updates, accurate maintenance, and timely reporting of relevant sales data.
• Provide timely feedback on competitive activities within defined accounts.
• Deliver results in line with company objectives without compromising on policies.

Skills Required
B2b Sales, Corporate Sales, Enterprise Sales

Job description

Account Manager / Senior Account Manager - Housing.com Apply for job

Full Time

Broker Acquisition 7 hours ago

What does this role hold for you

Accountable for the entire process of lead management, sales, and business

development for the region.

Data management to ensure 100% coverage in assigned territory and tracking other key parameters.

Client acquisition campaigns and lead generation to build a flagship brand for property services in the respective region.

Accountable for service delivery and ensuring client retention.

Providing market intelligence, data analytics and insights to Marketing team to launch the right promotional and customer communication initiatives.

Accountable for achieving targets in the designated areas.

Mapping new projects & new brokers in designated territories and acquisition of new projects and new brokers to ensure coverage across designated territory.

Relationship Management with existing clients to ensure 100% coverage of new projects launched by them.

Skills Required
Relationship Management, Lead Generation, Service Delivery

Tektronix is a leader in Test and Measurements and continues to build Test solutions for latest technologies that are shaping the world and making it a better place every day. As an Account Manager, you educate and provide consultation to prospective customers on how to build a test solution for their upcoming technology products. You help them accelerate their innovation cycle and hence make them successful as a Trusted T&M advisor. You continue to expand your influence inside customers hence creating a win-win relationship between Tektronix and the customers.
At Tektronix and Fortive we believe in hiring the best talent and developing our talent throughout the organizations. Being part of the Fortive Group opens a world of opportunities for you.
**Responsibilities:**
+ Be a constant learner willing to understand and talk about emerging technologies.
+ Engage with customers and consult to solve their Test and Measurement challenges and build long lasting loyalty.
+ As a brand ambassador of Tektronix's products and solutions demonstrate our leadership in Testing solutions to customers.
+ Develop business plans for the assigned territory and execute the same to deliver strong business results.
+ Consistently drive to improvise daily and be the voice of customers in evolving our products and solutions.
+ Leverage the functions in the organization and exceed revenue objectives as one team!
+ Develop oneself consistently to take on newer roles and responsibilities in the organization.
**Qualifications**
+ 4+ years of technical sales or application engineering experience.
+ BE/B.Tech/M.Tech/MBA with good communication skills
+ Expertise in power electronics domain will be added advantage
**Key Skills:**
+ Strong with Basic engineering concepts
+ Good problem-solving skills
+ Ability to build strong relationships with customers.
+ Good Skills exploring social content and prospecting.
+ Being a self-starter with a can-do attitude.
+ People and Networking Skills
+ Proven ability to shape and lead collaborative, cross-functional teams, engaging the right people to support the account strategy.
+ Lead Management, forecasting, negotiation and deal closing.
**Ralliant Corporation Overview**
Ralliant, originally part of Fortive, now stands as a bold, independent public company driving innovation at the forefront of precision technology. With a global footprint and a legacy of excellence, we empower engineers to bring next-generation breakthroughs to life - faster, smarter, and more reliably. Our high-performance instruments, sensors, and subsystems fuel mission-critical advancements across industries, enabling real-world impact where it matters most. At Ralliant we're building the future, together with those driven to push boundaries, solve complex problems, and leave a lasting mark on the world.
We Are an Equal Opportunity Employer
Ralliant Corporation and all Ralliant Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Ralliant and all Ralliant Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at
**About Tektronix**
Tektronix, a wholly owned subsidiary of Ralliant Corporation, is a place where people are challenged to explore the boundaries of what's possible, bringing the digital future one step closer every day. Through precision-engineered measurement solutions, we work with our customers to eliminate the barriers between inspiration and realization of world-changing technologies. We believe that cultivating a deeper sense of loyalty and belonging is key to how we attract and retain our best people. This reality inspires our Inclusion & Diversity vision, We Are More Together, and guides our approach as we all work toward creating great places where our teams work and thrive. Realize your true potential at Tektronix - join us in revolutionizing a better tomorrow!
We Are an Equal Opportunity Employer. Ralliant Corporation and all Ralliant Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Ralliant and all Ralliant Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at
**Bonus or Equity**
This position is also eligible for bonus as part of the total compensation package.

Changing lives. Building Careers.
Joining us is a chance for you to do important work that creates change and shapes the future of healthcare. Thinking differently is what we do best. To us, change equals opportunity. Every day, more than 4,000 of us are challenging what's possible and making headway to help improve outcomes.
Responsibilities:
The Account Manager will be a responsible for Integra's Neurosurgery product line and solely responsible for sales of these products within a defined territory. Primary responsibility will be to achieve or exceed defined territory sales revenue targets through strategic planning, relationship building, new account targeting, extensive product knowledge and exceptional customer service. The Account Manager will work across Integra functional areas to ensure customer satisfaction. The Account Manager will work with their team to ensure that regional/corporate financial goals are met.
* Customer development planning (incl. sales planning and forecasting)
* Lead and opportunity management
* Offer evaluation and negotiation
* Customer management.
* Territory: North India ( Delhi Based) / West India (Mumbai Based)
* Develop new business with customers and accounts previously not sold to
* Attain monthly and quarterly sales objectives as defined by regional manager and corporate senior management
* Develop a formal business plan at the beginning of each fiscal year to be followed by subsequent monthly and quarterly territory reports aimed at achieving territory sales goals
* Work with peers when called up to support case coverage and inventory requests
* Take initiative to identify new business opportunities
* Identify product improvement opportunities for sales, marketing and product development teams.
* Maintain high level of technical, product and disease state knowledge
* Provide product demonstrations and training to customers.
* Provide a consultative role in the OR environment in accordance with specific product indications
* Operate within defined budgets and strictly with in accordance with Corporate policies and procedures
* Strictly adhere to the policies and procedures within Integra and the respective country Codes of Conducts
* Perform sales administrative duties in a timely manner and as defined by management.
* Ability to travel extensively within the assigned territory.
Qualifications:
* Bachelor's Degree or an equivalent combination of education and/or experience is required; business or science-related degree preferred
* Minimum two years' experience business-to-business sales (or similar)
* Two years surgical device or other medical sales preferred
* Excellent analytical, written and verbal skills.
* Confidence to communicate with established physicians and other surgical personnel
* Strong negotiation and selling skills.
* Interpersonal and political savvy within hospital setting
* Track record of developing sales plans and executing
* Team player
* Physically capable of standing for long hours in the Operating Room during cases.
* Highly competitive with a strong track record of success
DISCLAIMER
The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.