1,214 Technical Products jobs in India
Customer Support Lead - Technical Products
411001 Pune, Maharashtra
₹600000 Annually
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Posted today
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Job Description
Our client is looking for a motivated and experienced Customer Support Lead to manage and enhance their technical product support operations in Pune, Maharashtra, IN . This leadership role is vital in ensuring customer satisfaction by leading a team of support specialists, resolving complex customer issues, and improving support processes. You will be responsible for setting performance standards, providing training and mentorship, and acting as a point of escalation for challenging customer inquiries. The ideal candidate possesses a strong understanding of technical products, exceptional communication skills, and a proven track record in customer service management. You will collaborate closely with product development, sales, and marketing teams to provide feedback and drive product improvements. This role demands excellent problem-solving abilities and a commitment to delivering outstanding customer experiences. The position requires hands-on involvement in handling support tickets and actively contributing to team goals. We are seeking an individual who can inspire a team, foster a positive support environment, and consistently exceed customer expectations. Your insights will be crucial in shaping the future of our client's customer support strategy.
Key Responsibilities:
Key Responsibilities:
- Lead, train, and mentor a team of customer support representatives.
- Manage and resolve escalated customer issues and complaints promptly and effectively.
- Develop and implement customer support policies and procedures.
- Monitor customer support metrics and KPIs to ensure service quality and efficiency.
- Identify trends in customer issues and provide feedback to product and development teams.
- Ensure timely and accurate communication with customers regarding their issues.
- Maintain a deep understanding of the company's technical products and services.
- Develop and deliver training materials for the support team.
- Collaborate with other departments to ensure a seamless customer experience.
- Contribute to the continuous improvement of customer support processes.
- Bachelor's degree in a relevant field or equivalent experience.
- 3+ years of experience in customer support, with at least 1 year in a lead or supervisory role.
- Strong technical aptitude and ability to understand complex products.
- Excellent communication, interpersonal, and problem-solving skills.
- Experience with CRM software and helpdesk ticketing systems.
- Proven ability to manage a team and drive performance.
- Customer-centric mindset with a passion for service excellence.
- Ability to work under pressure and manage multiple priorities.
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Customer Support Specialist - Technical Products
682001 Kochi, Kerala
₹30000 Annually
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Posted 5 days ago
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Job Description
Our client is seeking a dedicated and technically adept Customer Support Specialist to provide exceptional assistance to users of our innovative technical products. Based in Kochi, Kerala, IN , this role requires a proactive individual with excellent communication skills and a strong aptitude for troubleshooting complex issues. You will be the primary point of contact for customers, guiding them through product usage, resolving technical challenges, and ensuring a high level of customer satisfaction. The ideal candidate is patient, resourceful, and committed to delivering outstanding support services.
Key Responsibilities:
Required Qualifications:
This is a hybrid role, involving regular on-site work at our Kochi, Kerala, IN office for team collaboration and specific technical requirements, with the possibility of some remote work flexibility.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Diagnose and troubleshoot technical issues related to our products, providing clear and concise solutions.
- Guide customers through product setup, configuration, and usage.
- Escalate complex technical problems to appropriate internal teams (e.g., engineering, development) when necessary.
- Document all customer interactions, issues, and resolutions in our CRM system.
- Develop and maintain a comprehensive knowledge base of product features, troubleshooting steps, and common user issues.
- Identify trends in customer inquiries and provide feedback to product development and quality assurance teams.
- Assist in the creation of customer support documentation, FAQs, and tutorials.
- Ensure a positive customer experience by demonstrating empathy, patience, and a solution-oriented approach.
- Collaborate with team members to share knowledge and best practices in customer support.
- Meet or exceed key performance indicators (KPIs) for response time, resolution rate, and customer satisfaction.
- Stay updated on product updates and new features to provide accurate support.
Required Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree in a technical field is a plus.
- Minimum of 3 years of experience in customer support, preferably in a technical or IT-related role.
- Strong understanding of software, hardware, or technical products.
- Excellent verbal and written communication skills in English.
- Proficiency in using customer support software and CRM systems.
- Ability to explain technical concepts clearly to non-technical users.
- Strong problem-solving skills and attention to detail.
- Ability to remain calm and professional under pressure.
- Willingness to work flexible hours, including occasional weekends, in Kochi, Kerala, IN .
- Team player with a positive attitude and strong work ethic.
- Familiarity with troubleshooting common operating system and network issues is advantageous.
This is a hybrid role, involving regular on-site work at our Kochi, Kerala, IN office for team collaboration and specific technical requirements, with the possibility of some remote work flexibility.
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1
Customer Support Lead - Technical Products
520001 Krishna, Andhra Pradesh
₹750000 Annually
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Posted 17 days ago
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Job Description
Our client is seeking a highly motivated and experienced Customer Support Lead to manage their dedicated support team. This position is fully remote, offering the flexibility to work from anywhere. The Customer Support Lead will be responsible for overseeing daily support operations, ensuring the timely and effective resolution of customer inquiries and technical issues related to our product suite. You will lead, train, and mentor a team of customer support representatives, setting performance standards and fostering a customer-centric culture. Key responsibilities include developing and implementing support processes and policies, analyzing support metrics to identify areas for improvement, and escalating complex issues to appropriate departments. The ideal candidate will have a Bachelor's degree in a related field, with a minimum of 5 years of experience in customer service or technical support, including at least 2 years in a leadership or supervisory role. A strong understanding of customer support best practices, excellent problem-solving skills, and the ability to manage a remote team effectively are essential. Proficiency in CRM software (e.g., Salesforce, Zendesk) and experience with ticketing systems are required. You should possess exceptional communication, interpersonal, and conflict-resolution skills. The ability to remain calm under pressure and provide empathetic and efficient support is crucial. This role offers a fantastic opportunity to shape the customer experience for a growing technology company and contribute to customer satisfaction and loyalty in a fully remote capacity. Your leadership will be instrumental in maintaining high standards of service and ensuring our customers receive outstanding support. Vijayawada, Andhra Pradesh, IN serves as your operational nexus, but your work is entirely remote.
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2
Customer Support Specialist - Technical Products
110062 Delhi, Delhi
₹350000 Annually
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Posted 19 days ago
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Job Description
Our client is seeking a motivated and technically adept Customer Support Specialist to join their growing support team in Delhi, Delhi, IN . This role is focused on providing exceptional technical assistance and troubleshooting for a range of sophisticated products. You will be the first point of contact for customers experiencing issues, requiring a strong aptitude for problem-solving and clear communication. The ideal candidate is patient, empathetic, and has a genuine desire to help customers succeed. This position offers a blend of on-site and remote work, providing flexibility while maintaining team collaboration.
Responsibilities:
Responsibilities:
- Respond to customer inquiries via phone, email, and chat, providing timely and accurate technical support.
- Diagnose and resolve complex technical issues related to product functionality, installation, and integration.
- Guide customers through troubleshooting steps and provide clear, concise instructions.
- Escalate unresolved issues to appropriate internal teams (e.g., engineering, product management) and follow up until resolution.
- Document customer interactions, issues, and resolutions in the CRM system.
- Create and update knowledge base articles and FAQs to empower customers and internal teams.
- Identify trends in customer issues and provide feedback to product development for continuous improvement.
- Proactively identify opportunities to enhance the customer experience.
- Maintain a high level of customer satisfaction.
- Participate in training sessions to stay updated on product features and support processes.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 2 years of experience in a technical customer support or helpdesk role.
- Strong understanding of software applications, hardware, and basic networking concepts.
- Excellent problem-solving and analytical skills.
- Exceptional verbal and written communication skills.
- Patient, empathetic, and customer-focused attitude.
- Ability to manage multiple tasks and prioritize effectively in a dynamic environment.
- Experience with CRM software and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Familiarity with troubleshooting remote access and desktop support issues.
- Must be comfortable working in a hybrid model, splitting time between remote and on-site work in Delhi, Delhi, IN .
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3
Remote Customer Support Specialist - Technical Products
248001 Dehradun, Uttarakhand
₹400000 Annually
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Posted 1 day ago
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Job Description
Our client is seeking a dedicated and empathetic Remote Customer Support Specialist to join their expanding customer service team. This is a fully remote position, perfect for individuals who excel at problem-solving and providing exceptional support. You will be the primary point of contact for customers, assisting them with inquiries, technical issues, and product-related questions through various channels, including email, chat, and phone. Responsibilities include troubleshooting technical problems, guiding users through product features, resolving complaints efficiently, and escalating complex issues to appropriate departments. The ideal candidate possesses excellent communication and interpersonal skills, with a patient and customer-centric approach. Previous experience in customer support or a related field, particularly with technical products, is highly desirable. A strong aptitude for learning new technologies and software quickly is essential. You should be comfortable working independently, managing your time effectively, and meeting performance metrics in a remote work environment. A reliable internet connection and a dedicated workspace are required. We are looking for individuals who are passionate about helping others, possess strong problem-solving abilities, and are committed to delivering outstanding customer experiences. This role offers a fantastic opportunity to grow within a supportive and innovative company, contributing directly to customer satisfaction and product success from the comfort of your home.
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4
Customer Support Team Lead - Technical Products
395007 Surat, Gujarat
₹600000 Annually
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Posted 4 days ago
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Job Description
Our client, a forward-thinking technology company specializing in innovative technical products, is seeking a dynamic and experienced Customer Support Team Lead to manage their remote support operations. This is a fantastic opportunity for a leader passionate about customer satisfaction and proficient in guiding a distributed team to provide exceptional service. You will be responsible for ensuring prompt, accurate, and empathetic support to a global customer base, resolving complex technical issues and fostering a positive customer experience.
Key responsibilities include:
The ideal candidate will possess a Bachelor's degree or equivalent practical experience, with a minimum of 5 years in customer support, including at least 2 years in a team lead or supervisory role. Strong technical aptitude and experience supporting complex software or hardware products are essential. Excellent communication, problem-solving, and interpersonal skills are critical. Experience with remote team management, ticketing systems (e.g., Zendesk, Intercom), and CRM software is required. This is a fully remote position, requiring self-discipline, excellent time management, and a proven ability to work effectively in a virtual environment.
Key responsibilities include:
- Leading, mentoring, and motivating a remote team of customer support representatives, fostering a collaborative and high-performance culture.
- Setting performance goals and KPIs for the team, monitoring performance, and conducting regular one-on-one coaching sessions to ensure service excellence.
- Developing and implementing best practices for customer support, ensuring efficient ticket resolution, response times, and customer satisfaction.
- Handling escalated customer issues and complex technical problems, providing timely and effective solutions.
- Training new team members on product knowledge, support processes, and company policies.
- Analyzing customer feedback and support metrics to identify areas for improvement in products and services.
- Collaborating with product development and engineering teams to relay customer feedback and contribute to product enhancements.
- Maintaining comprehensive documentation of support procedures, FAQs, and troubleshooting guides.
- Ensuring adherence to service level agreements (SLAs) and quality standards across the team.
- Managing team schedules and workload to ensure adequate coverage and prompt response to customer inquiries across different time zones.
The ideal candidate will possess a Bachelor's degree or equivalent practical experience, with a minimum of 5 years in customer support, including at least 2 years in a team lead or supervisory role. Strong technical aptitude and experience supporting complex software or hardware products are essential. Excellent communication, problem-solving, and interpersonal skills are critical. Experience with remote team management, ticketing systems (e.g., Zendesk, Intercom), and CRM software is required. This is a fully remote position, requiring self-discipline, excellent time management, and a proven ability to work effectively in a virtual environment.
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5
Senior Customer Support Specialist - Technical Products
302001 Jaipur, Rajasthan
₹500000 Annually
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Posted 5 days ago
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Job Description
Our client is looking for an experienced and empathetic Senior Customer Support Specialist to join their thriving, remote-first customer service team. This role is critical in ensuring our customers receive exceptional technical support for our range of innovative products. You will be responsible for handling complex customer inquiries, troubleshooting technical issues, and providing timely and accurate resolutions. The ideal candidate possesses outstanding problem-solving abilities, excellent communication skills, and a deep understanding of technical product support. This position allows you to work entirely from your home office.
Responsibilities:
Responsibilities:
- Provide advanced technical support to customers via multiple channels, including phone, email, chat, and ticketing systems.
- Troubleshoot and resolve complex technical issues related to our products, guiding customers through step-by-step solutions.
- Escalate unresolved issues to appropriate internal teams (e.g., engineering, product development) and follow up to ensure resolution.
- Document all customer interactions, issues, and resolutions accurately in the CRM or support system.
- Develop and maintain comprehensive knowledge base articles, FAQs, and troubleshooting guides.
- Identify trends in customer issues and provide feedback to the product and engineering teams for continuous improvement.
- Train and mentor junior customer support representatives.
- Proactively engage with customers to ensure satisfaction and identify opportunities for upselling or cross-selling relevant products.
- Contribute to improving customer support processes and workflows.
- Ensure adherence to service level agreements (SLAs) and customer support policies.
- Minimum of 4 years of experience in customer support, with at least 2 years in a senior or lead role, preferably supporting technical products.
- Demonstrated ability to troubleshoot and resolve complex technical hardware and software issues.
- Excellent communication, active listening, and interpersonal skills.
- Proficiency with helpdesk software and ticketing systems (e.g., Zendesk, ServiceNow).
- Strong understanding of common operating systems, network protocols, and basic IT principles.
- Ability to explain technical concepts clearly and concisely to non-technical users.
- Patience, empathy, and a customer-centric approach.
- Proven ability to manage time effectively and work independently in a remote environment.
- High school diploma or equivalent required; Associate's or Bachelor's degree in a related field is a plus.
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6
Remote Customer Support Lead - Technical Products
226001 Lucknow, Uttar Pradesh
₹80000 Monthly
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Posted 5 days ago
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Job Description
Our client is seeking a highly experienced and customer-centric Remote Customer Support Lead to manage and mentor a team of support specialists. This fully remote position requires a leader with a strong technical aptitude, excellent problem-solving skills, and a proven ability to deliver exceptional customer service. You will be responsible for ensuring that customer inquiries related to our client's technical products are resolved efficiently, accurately, and with a high degree of customer satisfaction. The ideal candidate will have experience in team leadership and a deep understanding of customer support best practices within a technology-focused environment.
Responsibilities:
Qualifications:
Responsibilities:
- Lead, train, and mentor a remote team of customer support representatives, fostering a positive and productive work environment.
- Oversee daily support operations, ensuring timely and effective resolution of customer inquiries via phone, email, chat, and ticketing systems.
- Develop and implement customer support strategies and processes to enhance efficiency and customer satisfaction.
- Monitor key performance indicators (KPIs) such as response time, resolution time, customer satisfaction scores (CSAT), and first contact resolution (FCR).
- Analyze customer feedback and support trends to identify areas for product improvement and service enhancement.
- Act as a point of escalation for complex customer issues, providing expert guidance and resolution.
- Create and maintain comprehensive support documentation, knowledge base articles, and FAQs.
- Collaborate with product development and engineering teams to relay customer feedback and identify product bugs or usability issues.
- Ensure adherence to company policies and procedures, and maintain a high standard of service quality.
- Conduct regular performance reviews and provide constructive feedback to team members.
- Stay current with product updates and technical advancements to provide accurate support.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.
- Minimum of 5 years of experience in customer support, with at least 2 years in a team leadership or supervisory role.
- Proven experience supporting technical products or software.
- Strong understanding of customer support principles, CRM systems (e.g., Zendesk, Salesforce Service Cloud), and ticketing platforms.
- Excellent problem-solving, analytical, and troubleshooting skills.
- Exceptional communication, interpersonal, and conflict-resolution abilities.
- Ability to effectively manage and motivate a remote team.
- Proficiency in using virtual collaboration tools and remote work technologies.
- A customer-centric mindset with a passion for delivering outstanding service.
- Demonstrated ability to work independently and manage multiple priorities in a fast-paced environment.
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7
Lead Customer Support Specialist - Technical Products
800001 Patna, Bihar
₹45000 Annually
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Posted 11 days ago
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Job Description
Our client, a rapidly growing consumer electronics company, is seeking a highly motivated and experienced Lead Customer Support Specialist to join their team in Patna, Bihar, IN . This role requires a passion for helping customers, a knack for troubleshooting technical issues, and the ability to guide and mentor a team of support agents. You will be instrumental in ensuring a positive customer experience and driving customer loyalty.
Key Responsibilities:
Key Responsibilities:
- Provide expert-level technical support to customers via phone, email, and chat regarding product issues and inquiries.
- Diagnose and resolve complex technical problems efficiently and effectively.
- Lead and mentor a team of customer support representatives, providing guidance, training, and performance feedback.
- Develop and maintain comprehensive knowledge base articles, FAQs, and troubleshooting guides.
- Monitor support queues and ensure timely resolution of customer tickets.
- Analyze customer feedback and support trends to identify areas for product and service improvement.
- Escalate complex issues to higher technical teams or product development as needed.
- Assist in the onboarding and training of new customer support agents.
- Ensure adherence to company policies, procedures, and service level agreements (SLAs).
- Contribute to process improvements within the customer support department.
- Handle customer escalations and de-escalate challenging situations with professionalism.
- Track and report on key customer support metrics (e.g., response time, resolution rate, customer satisfaction).
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8
Senior Customer Support Lead - Technical Products
560001 Bangalore, Karnataka
₹700000 Annually
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Posted 11 days ago
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Job Description
Our client, a rapidly growing technology company, is seeking a highly motivated and experienced Senior Customer Support Lead to manage their fully remote customer service team. This is an exceptional opportunity to lead and mentor a team of support specialists from anywhere, ensuring exceptional customer experiences. You will be responsible for overseeing daily support operations, developing and implementing support strategies, and ensuring adherence to service level agreements (SLAs). Your role will involve handling escalated customer issues, analyzing support trends to identify areas for improvement, and collaborating with product and engineering teams to resolve technical problems. The ideal candidate will have a strong background in customer support management, excellent leadership and communication skills, and a deep understanding of technical products and services. Proficiency with CRM systems (e.g., Salesforce, Zendesk) and ticketing software is essential. You will be instrumental in building a positive and supportive team culture, driving customer satisfaction, and contributing to the overall success of the company. This position requires a proactive problem-solver with a passion for delivering outstanding service in a remote-first environment. We are committed to providing flexible work opportunities and fostering a collaborative team atmosphere. While our operations are globally distributed, the innovative spirit of **Bengaluru, Karnataka, IN** is reflected in our cutting-edge approach to customer care. We are looking for individuals who are dedicated to exceeding customer expectations and possess strong analytical and problem-solving capabilities.
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