4,160 Technical Roles jobs in India
Technical Author (multiple roles and seniority levels)
Posted today
Job Viewed
Job Description
Our ambition is to set a standard of excellence in the industry for technical documentation and documentation practice. This is your chance to be a part of that, as a Technical Author at Canonical.
We are building documentation capacity at scale. We have dozens of positions available, for products and teams across the organisation, at all levels from Graduate to Senior Staff.
All applications and candidates are handled through this one entry-point. We'll be able to discuss seniority levels, suitable teams and more later in the process, to help place you in the most suitable role for you.
The role of a Technical Author
A Technical Author leads the documentation efforts of an engineering team, typically focused on a product or family of products. You'll help the team develop documentation that serves the needs of the product's users, embracing the principles of the Diátaxis documentation framework. You will have a broad impact on - and responsibility for - the quality of the user experience with the product, and will contribute towards the long-term success of the project itself.
These are not traditional technical writer roles. As a Technical Author, you will participate in development of product strategy. You will have input into product design and user experience. You will combine technical expertise with leadership in documentation, collaborating with colleagues across the company to establish documentation as a first-class engineering discipline. Even the most junior Technical Authors will have the opportunity to develop and demonstrate technical authority.
As well as your role in an engineering team, you will also be a part of Canonical's documentation practice team, that includes all the company's Technical Authors. Here, you'll be amongst other documentation experts, who collaborate to define documentation excellence and drive the development of documentation practice and theory, across the company and in the open-source software community.
Location: These are fully remote roles, open to candidates across the globe.
The role entails
- Create, maintain and improve software documentation
- Work with engineering team members, to help them make effective documentation contributions
- Influence the development of the product, as an expert user of the product, who has important opinions about its function and design
- Engage with user communities to ensure that our documentation meets their needs
- Encourage and support community engagement in and contribution to documentation
- Help standardise the structure, presentation, style and language of content across products
- Collaborate with documentation peers to advance the state of the art in documentation at Canonical
- Challenge and advance documentation understanding and best-practice, as part of a disciplinary team
What we are looking for in you
- Cares deeply about functional written communication
- Is a technical writer with a programmer's mindset, or a programmer with a record of producing excellent documentation
- Has a record of community engagement, in open-source software, documentation, research or other disciplines
- Is sympathetic to the needs and challenges of open-source software and its communities
- Demonstrates technical curiosity, and is fascinated by software technology and its challenges
- Has demonstrable documentation skills, insight and enthusiasm
- Has experience of software development contexts; is familiar with: Linux, working on the command line, application deployment, system operations, and infrastructure management, Git, documentation markup languages
- Has excellent written and verbal communication skills
- Holds a BSc/BA degree or equivalent
- Is able to travel twice a year for up to two weeks for events
Nice-to-have skills
- Deep technical domain knowledge
- Open-source community leadership and management
- User-experience, interaction or visual design
What we offer you
We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
- Distributed work environment with twice-yearly team sprints in person
- Personal learning and development budget of USD 2,000 per year
- Annual compensation review
- Recognition rewards
- Annual holiday leave
- Maternity and paternity leave
- Employee Assistance Programme
- Opportunity to travel to new locations to meet colleagues
- Priority Pass, and travel upgrades for long haul company events
About Canonical
Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.
Canonical is an equal opportunity employer
We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
Skills Required
Documentation Skills, Git, Infrastructure Management
Technical Author (multiple roles and seniority levels)
Posted today
Job Viewed
Job Description
Our ambition is to set a standard of excellence in the industry for technical documentation and documentation practice. This is your chance to be a part of that, as a Technical Author at Canonical.
We are building documentation capacity at scale. We have dozens of positions available, for products and teams across the organisation, at all levels from Graduate to Senior Staff.
All applications and candidates are handled through this one entry-point. We'll be able to discuss seniority levels, suitable teams and more later in the process, to help place you in the most suitable role for you.
The role of a Technical Author
A Technical Author leads the documentation efforts of an engineering team, typically focused on a product or family of products. You'll help the team develop documentation that serves the needs of the product's users, embracing the principles of the Diátaxis documentation framework. You will have a broad impact on - and responsibility for - the quality of the user experience with the product, and will contribute towards the long-term success of the project itself.
These are not traditional technical writer roles. As a Technical Author, you will participate in development of product strategy. You will have input into product design and user experience. You will combine technical expertise with leadership in documentation, collaborating with colleagues across the company to establish documentation as a first-class engineering discipline. Even the most junior Technical Authors will have the opportunity to develop and demonstrate technical authority.
As well as your role in an engineering team, you will also be a part of Canonical's documentation practice team, that includes all the company's Technical Authors. Here, you'll be amongst other documentation experts, who collaborate to define documentation excellence and drive the development of documentation practice and theory, across the company and in the open-source software community.
Location: These are fully remote roles, open to candidates across the globe.
The role entails
- Create, maintain and improve software documentation
- Work with engineering team members, to help them make effective documentation contributions
- Influence the development of the product, as an expert user of the product, who has important opinions about its function and design
- Engage with user communities to ensure that our documentation meets their needs
- Encourage and support community engagement in and contribution to documentation
- Help standardise the structure, presentation, style and language of content across products
- Collaborate with documentation peers to advance the state of the art in documentation at Canonical
- Challenge and advance documentation understanding and best-practice, as part of a disciplinary team
What we are looking for in you
- Cares deeply about functional written communication
- Is a technical writer with a programmer's mindset, or a programmer with a record of producing excellent documentation
- Has a record of community engagement, in open-source software, documentation, research or other disciplines
- Is sympathetic to the needs and challenges of open-source software and its communities
- Demonstrates technical curiosity, and is fascinated by software technology and its challenges
- Has demonstrable documentation skills, insight and enthusiasm
- Has experience of software development contexts; is familiar with: Linux, working on the command line, application deployment, system operations, and infrastructure management, Git, documentation markup languages
- Has excellent written and verbal communication skills
- Holds a BSc/BA degree or equivalent
- Is able to travel twice a year for up to two weeks for events
Nice-to-have skills
- Deep technical domain knowledge
- Open-source community leadership and management
- User-experience, interaction or visual design
What we offer you
We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
- Distributed work environment with twice-yearly team sprints in person
- Personal learning and development budget of USD 2,000 per year
- Annual compensation review
- Recognition rewards
- Annual holiday leave
- Maternity and paternity leave
- Employee Assistance Programme
- Opportunity to travel to new locations to meet colleagues
- Priority Pass, and travel upgrades for long haul company events
Skills Required
Git, Linux, Documentation
Technical Specialist
Posted 2 days ago
Job Viewed
Job Description
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Networking Managed Services Engineer (L3) is a seasoned engineering role, responsible for providing a managed service to clients by proactively identifying and resolving technical incidents and problems.
Through pre-emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role maintains a high level of service to clients.
The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions and is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems.
This position uses considerable judgment and independent analysis within defined policies and practices and applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions.
The Networking Managed Services Engineer (L3) may also contribute to / support on project work as and when required.
**What you'll be doing**
**Key Responsibilities:**
+ Advanced Troubleshooting: Resolve complex network issues that L1 and L2 engineers cannot handle, using deep knowledge of SD-WAN technologies and protocols.
+ Network Design and Architecture: Design and implement advanced network architectures, ensuring scalability, reliability, and security.
+ Performance Optimization: Analyze network performance data to identify bottlenecks and optimize the network for better performance and efficiency.
+ Security Management: Implement and manage advanced security measures within the SD-WAN environment, including firewalls, VPNs, and intrusion detection systems.
+ Policy Management: Develop and enforce network policies, including QoS (Quality of Service) and traffic management policies.
+ Collaboration and Leadership: Work closely with other IT teams, provide guidance to L1 and L2 engineers, and lead network projects.
+ Vendor Management: Coordinate with SD-WAN vendors for support, updates, and new implementations.
+ Documentation and Reporting: Maintain detailed documentation of network configurations, changes, and performance reports.
+ These responsibilities ensure that the SD-WAN infrastructure is robust, secure, and capable of meeting the demands of modern network environments.
+ Inventory , SOP creation, Diagram Inventory and Audit and compliance
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Technical Specialist
Posted 2 days ago
Job Viewed
Job Description
Fiserv – DocPlus
Job Description
- Serve as a subject matter expert for banking application or similar customer communicator management product to design and create letters/correspondence.
- Knowledge of basic JavaScript, XML, Library files, Variables, SQL with the familiarity in programming skills and Jira/Service-Now.
- Interact with business users to understand new business requirements and enhancement requests.
- Excellent analytical and problem-solving abilities, with a proactive approach to identifying and resolving technical issues.
- Excellent communication skills, both written and verbal, able to communicate tactfully and effectively with business users and team members.
- Need to work with the QA team to get the sign-off.
- Responsible to write unit test cases of business requirement.
- Should have ability to create a release document and prepare user manuals.
Required Technical Skills:
- Overall 6-8 years of experience in IT industry.
- Minimum of 4-5 years of experience in banking systems and/or operations, with a focus on Fiserv core banking systems.
- Experience in design and/or development with .NET technologies like, C#, JScript, and SQL Server.
- Expertise in JavaScript.
- Experience in writing SQL queries in DB2 database, Jira and Service-Now.
- Understanding of Agile methodologies.
- Good hands-on experience in version control (Git commands) and Bitbucket (edit/stage/commit process in branches, pull requests etc. ).
It would be beneficial to have experience with
- Fiserv core banking applications - DocPlus for Signature (Prism Software).
Technical Specialist
Posted 2 days ago
Job Viewed
Job Description
JOB RESPONSIBILITIES:
An energetic person who is capable of leading Validation and Systems testing of New product development and/or sustaining programs. Deliver the product with quality.
- QA Engineer supporting the continued design, development, and quality delivery of firmware & software applications for the Fire Team .
- Knowledge on Fire Domain is must. Candidate must have experience with Testing/ Commissioning /Technically supporting Fire Panels and devices.
- Basic knowledge on Hardware Simulators
- Good at manual and automated test execution in embedded and software systems. Good understanding of SDLC, defect life cycle
- Experience in understanding requirements traceability matrix & and validate system interface at consumer level
- Experience in automation testing and hands-on in developing automation framework
- Experience in testing different communication protocols such as CID, SIA, TAP, CMS, I2C, SPI, RS232, RS485, TCP/IP, BACnet, Modbus etc.
- Good Working knowledge of Test Management Tools Ex. HPQC/IBM/Jira
- Good experiences in Performing Regression Testing to verify and uncover new errors in legacy code after changes have been made
- Create Manual test cases/automation test scripts, Document and Execute the test cases that conform to the technical and functional specifications for firmware and Software applications
- Document and present test results as per the QA policies and procedures
- Contributes ideas on product and process improvements. Participates in design review sessions
- Implements appropriate automation technologies to meet the short- and long-term goals of the company including test frameworks
- Adhere to the Automation Framework for Fire domain products and enhancements
EDUCATION PREFERRED:
BE/ME or B.Tech./M.Tech. in Electronics/Communication/Electrical Engineering
EXPERIENCE PREFERRED:
Minimum 10 years software quality assurance experience required as below:
- Essential Competencies:
- Experience in Embedded Software Quality Assurance SQA.
- Experience in System Testing from End to End.
- Experience in Cloud based Connected Solutions is value add.
- Experience in testing different communication protocols such as, I2C, SPI, RS232, RS485, TCP/IP, BACnet, Modbus etc.
- Cross-platform embedded QA experience with Microcontrollers and tool chains.
- Understanding of functional and non-functional requirements.
- Experience utilizing Agile Software Process Techniques
- Relentless root cause/troubleshooting experience.
- Desirable Competencies:
- Involved in different phases of product development life cycle, including requirements gathering, backlog grooming, risk analysis, planning, scheduling, test strategy, test environment, test execution, defect management, test reporting, deployment support and production issue analysis support.
- Experience in embedded software quality assurance for Fire applications from concept through to production.
- Working knowledge on IBM Rational Tool chain; DNG, RTC, RQM or HPQC or Jira
- Knowledge of Hardware related testing
- Knowledge of end to end test Management process including Python scripting
- Knowledge of IoT or data analytics
OTHER COMPETENCIES:
- Candidate must conduct business in an ethical manner, self-motivated, detail-oriented, and able to work independently with little supervision. Know how/where to get answers and overcomes obstacles. Highly driven, strong communicator who is able to understand customer requirements and project goals and is able to balance multiple priorities. Work in a team environment when required and produce results in a timely manner. Possess a positive attitude, show enthusiasm, take pride in the work, be results driven, keen to learn, creative and efficient.
About Kidde Global Solutions (KGS)
Kidde Global Solutions (KGS) is a leading manufacturer of residential and commercial fire and life safety products. With a strong legacy of innovation, we provide advanced solutions to protect people and property from fire and related hazards worldwide. Our products are found in homes and businesses globally, bringing together the most trusted brands in safety and security. By leveraging our expertise and experience, we deliver cutting-edge solutions that ensure safety across various applications worldwide.
Technical Specialist
Posted 3 days ago
Job Viewed
Job Description
Come create the technology that helps the world act together
Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world. We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.
What we offer
Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.
Description
As a Technical Support Specialist within Nokia's CDO EICS Networks team, you will play a critical role in managing the lifecycle and performance of our network services, including firewalls, DNS, and secure connectivity for our global offices and partners. Working in a dynamic 24x7 environment, you will troubleshoot complex network issues, coordinate with cross-functional teams, and ensure reliable operation of IT network security services.
Responsibilities
- Provide expert technical support for incident, problem, and change management across IT network technologies.
- Analyze and resolve production network issues while coordinating with cross-functional technical teams.
- Administer service requests and execute network changes for escalated or priority incidents.
- Own incident resolution processes, ensuring timely updates and thorough root cause analysis documentation.
- Design, deploy, and manage advanced firewall and SASE solutions to enhance network security.
- Conduct regular security assessments to maintain compliance with industry standards and propose preventive actions.
- Mentor junior team members and provide technical guidance in network security practices.
- Collaborate with external service providers and OEMs for complex issue resolution and remote implementation support.
Required Skills
You have:
- Bachelor's degree in Telecommunications, Information Technology, Computer Science, or equivalent with
- 10+ years of experience in network services and operation management in complex environments
- Strong knowledge of TCP/IP, VRRP, DNS, ARP, STP, and other networking technologies
- Hands-on experience with FortiGate Firewalls and proxy solutions
- Excellent problem-solving skills with a keen attention to detail
- Proficient in standard routing protocols such as OSPF, ISIS, BGP, and MPLS
- Strong communication and teamwork skills with a focus on customer service
- Understanding of ITIL processes and experience in network monitoring tools
It would be nice if you also had:
- Relevant certifications (e.g., Fortinet NSE, CISSP, CISM)
- Experience with Zscaler SASE solutions and support
- Knowledge of scripting and automation tools for network management
- Familiarity with enterprise WAN, LAN, wireless networking, and virtualization technologies
- Ability to gather requirements and document technical processes
- Ability to learn Nokia Router product knowledge and CLI quickly
Technical Specialist
Posted 4 days ago
Job Viewed
Job Description
Role: Technical Specialist
Location: Coimbatore
Key Responsibilities:
- Perform linear and nonlinear static structural simulations using Ansys Mechanical for Mechanical systems
- Conduct Modal Analysis to determine natural frequencies and mode shapes for critical components.
- Execute Vibration Resistance Analysis (harmonic, random, and response spectrum)
- Carry out Fatigue Life Estimation using stress-life / strain-life approaches for components under cyclic loading.
- Perform Shock analysis to assess component survivability under abrupt dynamic loading conditions.
- Develop and execute Multibody Dynamics (MBD) simulations to model motion and contact interactions between moving components like actuators and linkages.
- Define and apply appropriate material models, boundary conditions, loads, and mesh strategies based on component service conditions (fluid pressure, thermal, mechanical).
- Interface with design, materials, and test teams to correlate simulation results with physical test data.
- Document all simulations in formal engineering reports and support design review presentations.
- Coordinate with Stake holders to obtain approval from approving authorities / Agencies
- Stay up to date with industry standards (API, ASME, ISO) relevant to component design and performance validation.
Required Skills and Qualifications:
- Bachelor's/Master’s in Mechanical Engineering, Aerospace Engineering or related field.
- Minimum 5 years of experience in FEA for mechanical components, preferably in Valves, powertrain, or heavy equipment industries.
- Proven expertise in Ansys Workbench (Mechanical, Implicit/ Explicit Dynamics, Fluent/CFX).
- Strong grasp of failure theories, fatigue mechanics, vibration, and fluid dynamics.
- Hands-on experience with complex assemblies, contact modelling, and convergence management.
- Ability to interpret and correlate FEA results with experimental validation.
- Good technical documentation and communication skills.
Preferred Competencies:
- Understanding of component design and applications (defence)
- Familiarity with Multiphysics simulations (e.g., fluid-structure interaction, thermal-fluid coupling).
- Interpret FEA/CFD results to recommend design changes for improving performance, durability, or manufacturability.
- Programming/scripting knowledge (Python) for simulation automation.
- Familiarity with design tools like Creo for CAD integration into Ansys.
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Technical Specialist
Posted today
Job Viewed
Job Description
Fiserv – DocPlus
Job Description
- Serve as a subject matter expert for banking application or similar customer communicator management product to design and create letters/correspondence.
- Knowledge of basic JavaScript, XML, Library files, Variables, SQL with the familiarity in programming skills and Jira/Service-Now.
- Interact with business users to understand new business requirements and enhancement requests.
- Excellent analytical and problem-solving abilities, with a proactive approach to identifying and resolving technical issues.
- Excellent communication skills, both written and verbal, able to communicate tactfully and effectively with business users and team members.
- Need to work with the QA team to get the sign-off.
- Responsible to write unit test cases of business requirement.
- Should have ability to create a release document and prepare user manuals.
Required Technical Skills:
- Overall 6-8 years of experience in IT industry.
- Minimum of 4-5 years of experience in banking systems and/or operations, with a focus on Fiserv core banking systems.
- Experience in design and/or development with .NET technologies like, C#, JScript, and SQL Server.
- Expertise in JavaScript.
- Experience in writing SQL queries in DB2 database, Jira and Service-Now.
- Understanding of Agile methodologies.
- Good hands-on experience in version control (Git commands) and Bitbucket (edit/stage/commit process in branches, pull requests etc. ).
It would be beneficial to have experience with
- Fiserv core banking applications - DocPlus for Signature (Prism Software).
Technical Specialist
Posted today
Job Viewed
Job Description
JOB RESPONSIBILITIES:
An energetic person who is capable of leading Validation and Systems testing of New product development and/or sustaining programs. Deliver the product with quality.
- QA Engineer supporting the continued design, development, and quality delivery of firmware & software applications for the Fire Team .
- Knowledge on Fire Domain is must. Candidate must have experience with Testing/ Commissioning /Technically supporting Fire Panels and devices.
- Basic knowledge on Hardware Simulators
- Good at manual and automated test execution in embedded and software systems. Good understanding of SDLC, defect life cycle
- Experience in understanding requirements traceability matrix & and validate system interface at consumer level
- Experience in automation testing and hands-on in developing automation framework
- Experience in testing different communication protocols such as CID, SIA, TAP, CMS, I2C, SPI, RS232, RS485, TCP/IP, BACnet, Modbus etc.
- Good Working knowledge of Test Management Tools Ex. HPQC/IBM/Jira
- Good experiences in Performing Regression Testing to verify and uncover new errors in legacy code after changes have been made
- Create Manual test cases/automation test scripts, Document and Execute the test cases that conform to the technical and functional specifications for firmware and Software applications
- Document and present test results as per the QA policies and procedures
- Contributes ideas on product and process improvements. Participates in design review sessions
- Implements appropriate automation technologies to meet the short- and long-term goals of the company including test frameworks
- Adhere to the Automation Framework for Fire domain products and enhancements
EDUCATION PREFERRED:
BE/ME or B.Tech./M.Tech. in Electronics/Communication/Electrical Engineering
EXPERIENCE PREFERRED:
Minimum 10 years software quality assurance experience required as below:
- Essential Competencies:
- Experience in Embedded Software Quality Assurance SQA.
- Experience in System Testing from End to End.
- Experience in Cloud based Connected Solutions is value add.
- Experience in testing different communication protocols such as, I2C, SPI, RS232, RS485, TCP/IP, BACnet, Modbus etc.
- Cross-platform embedded QA experience with Microcontrollers and tool chains.
- Understanding of functional and non-functional requirements.
- Experience utilizing Agile Software Process Techniques
- Relentless root cause/troubleshooting experience.
- Desirable Competencies:
- Involved in different phases of product development life cycle, including requirements gathering, backlog grooming, risk analysis, planning, scheduling, test strategy, test environment, test execution, defect management, test reporting, deployment support and production issue analysis support.
- Experience in embedded software quality assurance for Fire applications from concept through to production.
- Working knowledge on IBM Rational Tool chain; DNG, RTC, RQM or HPQC or Jira
- Knowledge of Hardware related testing
- Knowledge of end to end test Management process including Python scripting
- Knowledge of IoT or data analytics
OTHER COMPETENCIES:
- Candidate must conduct business in an ethical manner, self-motivated, detail-oriented, and able to work independently with little supervision. Know how/where to get answers and overcomes obstacles. Highly driven, strong communicator who is able to understand customer requirements and project goals and is able to balance multiple priorities. Work in a team environment when required and produce results in a timely manner. Possess a positive attitude, show enthusiasm, take pride in the work, be results driven, keen to learn, creative and efficient.
About Kidde Global Solutions (KGS)
Kidde Global Solutions (KGS) is a leading manufacturer of residential and commercial fire and life safety products. With a strong legacy of innovation, we provide advanced solutions to protect people and property from fire and related hazards worldwide. Our products are found in homes and businesses globally, bringing together the most trusted brands in safety and security. By leveraging our expertise and experience, we deliver cutting-edge solutions that ensure safety across various applications worldwide.
Technical Specialist
Posted today
Job Viewed
Job Description
Come create the technology that helps the world act together
Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world. We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.
What we offer
Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.
Description
As a Technical Support Specialist within Nokia's CDO EICS Networks team, you will play a critical role in managing the lifecycle and performance of our network services, including firewalls, DNS, and secure connectivity for our global offices and partners. Working in a dynamic 24x7 environment, you will troubleshoot complex network issues, coordinate with cross-functional teams, and ensure reliable operation of IT network security services.
Responsibilities
- Provide expert technical support for incident, problem, and change management across IT network technologies.
- Analyze and resolve production network issues while coordinating with cross-functional technical teams.
- Administer service requests and execute network changes for escalated or priority incidents.
- Own incident resolution processes, ensuring timely updates and thorough root cause analysis documentation.
- Design, deploy, and manage advanced firewall and SASE solutions to enhance network security.
- Conduct regular security assessments to maintain compliance with industry standards and propose preventive actions.
- Mentor junior team members and provide technical guidance in network security practices.
- Collaborate with external service providers and OEMs for complex issue resolution and remote implementation support.
Required Skills
You have:
- Bachelor's degree in Telecommunications, Information Technology, Computer Science, or equivalent with
- 10+ years of experience in network services and operation management in complex environments
- Strong knowledge of TCP/IP, VRRP, DNS, ARP, STP, and other networking technologies
- Hands-on experience with FortiGate Firewalls and proxy solutions
- Excellent problem-solving skills with a keen attention to detail
- Proficient in standard routing protocols such as OSPF, ISIS, BGP, and MPLS
- Strong communication and teamwork skills with a focus on customer service
- Understanding of ITIL processes and experience in network monitoring tools
It would be nice if you also had:
- Relevant certifications (e.g., Fortinet NSE, CISSP, CISM)
- Experience with Zscaler SASE solutions and support
- Knowledge of scripting and automation tools for network management
- Familiarity with enterprise WAN, LAN, wireless networking, and virtualization technologies
- Ability to gather requirements and document technical processes
- Ability to learn Nokia Router product knowledge and CLI quickly