4,600 Technical Service jobs in India

Looking for an experienced and energetic professional interested in joining a fast-growing and diverse team aimed at provide better Smart Energy solutions to our customers. The individual should be self-driving, responsible, a quick learner and a problem solver. If you are this unique individual, we’d love to meet you.

【Location】: Jaipur/Koltotta/Indore are preferred

In this role you will:

The role and responsibility of Technical Service personnel includes but not limited to the following:

1. Inverter installation instruction and maintenance training;
2. Answering consulting phone call, Reply the e-mails for customer support;
3. Remote or on-site inverter troubleshooting. Inverter replacement, defect inverter troubleshooting and able to do site visit when needed.
4. Collect clear after-sales support cases Data and report to leader.
5. Other team work assigned from team leader.
6. Having knowledge of String Inverter, Hybrid Inverter and Utility Based Projects adding advantage.
7. Responsible for after sales support activity in Particular Region.

We are looking for:

• Bachelor or above holders in Electronics and Electrical or other related majors

• Self-motivator with a minimum of 5 years related experience in the solar industry is a must

• Energetic professional who may travel 50% or above per year

• Good communicator with fluent English

Who We Are:

Shenzhen SOFARSOLAR Co., LTD. , founded in 2013, is a high-tech enterprise integrating R&D, manufacturing, sales and marketing. The core products cover a wide range of inverters including grid-tied inverters (1kW-255KW), hybrid inverters (3-20KW), and multiple green power storage solutions. We own three R&D centers respectively located in Shanghai, Shenzhen, and Wuhan and two major manufacturing bases. Our PV&storage products are sold in more than 80 regions worldwide.

Rewards:

• The TOP 5 string inverter for the Chinese enterprise brand

• Chinese Distributed Photovoltaic Outstanding Contribution Enterprise

• The world's leading energy storage system solutions provider

• The "TOP Brand PV Inverter" issued by EUPD in multiple countries

Create clean energy and lead a green life. Welcome to join us!

Hi

Pidilite is hiring for Key Account Sales Executive

Location : Bangalore

Skill and Designation : Key Account Sales Executive ( Project Sales )

Exp : 3 to 13 years exp in Project Sales ( Good exposure in builder segment in Jaipur location )

Note : Its Individual contributor role

Education : Any graduate

Communication : Excellent communication

Industry Exp : Cement ,Construction Chemical ,Building Material ,Plywood, Laminate, Tiles, Ceramics ,Bath fitting

Job description

Responsibilities:-

A person who has worked in cement / paint industry /Building Material with 4-5 years min work ex and has worked with builders to activate them is criteria 1

Candidates who have worked with key accounts (small size)

Candidates who have an exposure to retail management are preferred than pure project profile as mentioned in point 2

Interested please share updated resume to or please contact to given no.

Regards

Sabita Roy

Company Overview

Doshion Poly Science Pvt Ltd, a leading vertical of the Doshion Group, specializes in the manufacturing of ion exchange resins, pharma polymers, and membrane performance chemicals. With operations across India and exports to over 40 countries, the company has been offering turn-key solutions for water and wastewater treatment for over 50 years. Headquartered in Ahmedabad, Doshion Poly Science operates within the manufacturing industry and employs up to 50 professionals.

Job Overview

Doshion Poly Science Pvt Ltd is seeking a mid-level Executive for Technical Service Development in Ahmedabad. This full-time position requires a maximum of 6 years of work experience. The role involves providing technical support to the marketing department, conducting process calculations, and performing PG tests with mandatory skills in these areas, alongside a diverse set of additional required skills.

Role & Responsibilities

Tender documentation:

• Read and understand all technical and techno commercial terms in tender document
• Prepare technical check list
• Check specifications and match our product
• Prepare customer specific technical datasheets as per guidance from seniors
• Do the process calculations for OBR requirement , resin volumes, chemical consumption,

waste water generation, etc., as per tender requirement

• Submit all technical datasheet, MSDS, process calculations, etc., to tender dept. for

filling in technical bid.

• Coordination with tender dept for matters related to live tenders for timely submission and

meeting all technical requirement as per tender.

Providing Technical support to Marketing dept

• Receive the inquiry from marketing dept for products, applications etc.
• Check and suggest our equivalent product / suitable product as per customer

requirement.

• Provide technical datasheets of products
• Provide process calculation as per customer requirement
• Provide timely response to marketing people who are in field for their all type of technical

support requirement in consultation with VP-Technical

Preparing New Technical Documents

• Technical datasheets
• Training modules on different subjects for new joinees, dealers & OEMs
• Technical manuals
• Technical presentation
• Technical reports trials taken for new applications, new products etc

P erformance Guarantee Tests at customer location

• Visit customer site after supply of resins as per their purchase order.
• Attend the performance test runs for 3 to 7 cycles as per purchase order terms and

conditions and monitor the same.

• Ensure that satisfactory performance is achieved in test runs
• Make minutes of meeting with customer representative and do the satisfactory

completion of work.

Training to New employee joining, Dealers & OEMs

• To conduct technical training program on ion exchange resins, its applications
• To conduct the training program on different technical subjects as per marketing

requirement for dealers and OEMs

New application development from existing products

• Literature survey
• Competitor products information for same application
• Plan for trials on lab scale
• Conduct trials with the help of R&D and sanand QC team.
• Tabulate and analyze data and prepare report on new application trials

Prototype / Demo models plants for exhibition

• Work with project and purchase team for design, procurement of small prototypes / demo plant for exhibition purpose.
• Carry out trials runs on the same with Sanand team.

Literature preparation for social media

• Small videos of our product features, application, comparison with other market products, photographs, etc.,

Qualification

• Graduate in Chemistry or Chemical Engineering with relevant work experience

Location: Navi Mumbai

Experience: 15-20 years

Employment Type: Full-Time

Reports To: Delivery Head / Program Director

We are looking for an experienced Account Manager with a strong background in technical service delivery to manage internal technology teams and ensure end-to-end client satisfaction. The ideal candidate will have experience across ERP, DevOps, Databases, Cloud (including Azure), and Automation platforms and possess strong communication, coordination, and leadership skills.

   Act as a single point of contact for clients for delivery and escalations.

   Build and maintain strong relationships with enterprise customers.

   Ensure SLA, KPI, and compliance reporting is delivered on time.

   Lead cross-functional internal teams (ERP, DevOps, DBAs, Cloud including Azure, Automation).

   Support team members in RCA, JIRA ticketing, change management, and performance reviews.

   Oversee delivery for ongoing projects in Oracle ERP, IBM BPM/BAW, DB2, CouchDB, NodeJS, and Docker.

   Drive improvements in DevOps pipelines, monitoring, and deployment practices.

   Provide guidance on upgrades, migrations, patch planning, and system performance tuning.

   Collaborate with technology SMEs and client-side architects.

   Track new technology trends and recommend adoption where beneficial.

   18+ years of IT experience, including service delivery and client engagement roles.

   Strong experience managing technical teams across Oracle ERP, DB2, Exadata, SQL Server, Docker, NodeJS, and Azure Cloud.

   Background in banking, insurance, and enterprise services is a plus.

   Experience with IBM BPM/BAW, DevOps practices, and compliance reporting.

   Excellent communication, stakeholder management, and escalation handling skills.

   Bachelors degree in Computer Science / Engineering / BSc or equivalent.

   Certifications in VMware, Automation, Cloud (especially Azure) are preferred.

   High emotional intelligence and stakeholder empathy.

   Ability to work under pressure and handle cross-region teams.

   Detail-oriented with a focus on quality and process adherence.

At Nouryon, our global team of Changemakers takes positive action every day, to reach higher goals collectively and individually. We create innovative and sustainable solutions for our customers to answer society’s needs – today and in the future.

Purpose/Key Objectives of the Job

• Identifying and creating new business development opportunities through product development /application with hydrocolloids.
• Foster and build business relationships with potential & existing customers, distributors, and all appropriate business channels. Enhancing customer experience.
• Coordinate internal interface between Customers, sales support and the Sales and Marketing Team.
• Developing and maintaining relationships with related key stake holders in the industry for the promotion of Nouryon innovative and sustainable solutions.
• Ensures that all technical & product development activities in strict compliance with Nouryon’s Business and Anti-Competition Principles.
• Competitive Market Intelligence, market mapping and watch Market development.

About the job (Job Responsibilities)

• Responsible for conducting trials with Nouryon products for Ice cream and frozen desserts customers.
• Handling customer NPD projects end to end from product development to plant trials and commercial launch.
• Understanding of various hydrocolloids blend formulation & stabilizer for fruit juices, dairy & nondairy products, plant-based products, bakery & culinary applications.
• Experience of setting up an application lab for food & beverage industry.
• Work in accordance with Nouryon global and regional business strategies.
• Development of new functional solution blend for gaining market share in food & beverage industry.
• Liaise with Sales Support / Customer Support / Technical Service and address needs of Customers through visits & trials.

We believe you bring (Education & Experience)

• Graduate or post graduate degree in food technology and dairy technology.
• Minimum of 7 years of Technical experience in the food ingredient & additive industry.

Knowledge, Skills & Abilities

• Result driven
• Ability to influence stakeholders (Internal and External)
• Ability to work as part of a team and good interpersonal skills.
• Be willing to develop and support company policies, procedures, and initiatives

Please apply via our online recruitment system. We will not accept applications via e-mail. Once it's with us we will review to see if we have a match between your skills and the role! For more information about our hiring process, visit: nouryon.com/careers/how-we-hire/

We look forward to receiving your application!

We kindly ask our internal candidates to apply with your Nouryon email via Success Factors.

We’re looking for tomorrow’s Changemakers, today.

If you’re looking for your next career move, apply today and join Nouryon’s worldwide team of Changemakers in providing essential solutions that our customers use to manufacture everyday products such as personal care, cleaning, paints and coatings, agriculture and food, pharmaceuticals, and building products. Our employees are driven by the wish to make an impact and actively drive positive change. If that describes you, we will gladly make way for your ambitions. From day one we support you with your personal growth, through challenging positions and comprehensive learning and development opportunities, in a dynamic, international, diverse, and proactive working environment.

Visit our website and follow us on LinkedIn .

#WeAreNouryon #Changemakers .

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Diagnose and resolve technical issues related to our software and hardware products.
• Provide clear and concise instructions and guidance to customers.
• Escalate complex issues to higher-level support teams when necessary.
• Document all customer interactions, issues, and resolutions in the CRM system.
• Educate customers on product features, troubleshooting steps, and best practices.
• Identify trends in customer issues and provide feedback to product development and quality assurance teams.
• Contribute to the creation and maintenance of our knowledge base and FAQ sections.
• Achieve and maintain customer satisfaction targets.
• Proactively identify opportunities to improve the customer support process.

• High school diploma or equivalent; Associate's or Bachelor's degree in a related field is a plus.
• Proven experience in customer service, technical support, or a similar role.
• Strong understanding of common software and hardware troubleshooting techniques.
• Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.
• Patience, empathy, and a customer-centric attitude.
• Proficiency in using helpdesk software and CRM systems.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Adept at learning new technologies and software quickly.
• Experience in the **Surat, Gujarat** region is an advantage but not required for this remote role.
• Ability to work flexible hours, including weekends and holidays, as needed.

• Lead, train, and motivate a team of customer service and technical support representatives.
• Develop and implement customer support policies, procedures, and service standards.
• Monitor customer interactions across various channels (phone, email, chat) to ensure quality and consistency.
• Handle escalated customer inquiries and complex technical issues, providing timely and effective resolutions.
• Analyze customer feedback and support data to identify trends, areas for improvement, and training needs.
• Collaborate with product development and engineering teams to resolve recurring technical problems.
• Manage support team schedules and workload to ensure adequate coverage.
• Prepare regular reports on team performance, key support metrics (e.g., response time, resolution rate), and customer satisfaction.
• Contribute to the development of knowledge base articles and self-help resources.
• Ensure compliance with company policies and service level agreements (SLAs).
• Identify opportunities to improve customer experience and drive customer loyalty.
• On-site presence for team supervision and important meetings, with remote work for other administrative tasks and follow-ups.
• Assist in the recruitment and onboarding of new support staff.

• Proven experience in a customer service or technical support role, with at least 3 years in a leadership or supervisory capacity.
• Strong understanding of customer support principles and best practices.
• Excellent technical troubleshooting skills for software and/or hardware.
• Exceptional communication, interpersonal, and problem-solving abilities.
• Ability to lead and inspire a team.
• Experience with customer support software (e.g., Zendesk, Salesforce Service Cloud) and CRM systems.
• Familiarity with hybrid work models and managing distributed teams.
• Ability to work independently and effectively manage time.
• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Knowledge of ticketing systems and reporting tools.

• Lead and manage a team of customer service and technical support representatives.
• Provide Tier 2/3 technical support for complex customer issues.
• Develop and implement customer service policies and procedures.
• Train new support agents and provide ongoing coaching and performance feedback.
• Monitor support queues and ensure timely and effective resolution of customer inquiries.
• Analyze support metrics and identify trends to improve service quality and efficiency.
• Develop and maintain comprehensive knowledge base articles and FAQs.
• Collaborate with product and engineering teams to address customer feedback and product bugs.
• Manage customer escalations and ensure customer satisfaction.
• Utilize CRM and ticketing systems to track and manage customer interactions.
• Foster a positive and supportive team environment.
• Stay up-to-date with product updates and technical advancements.

• Bachelor's degree in Computer Science, Information Technology, Business, or a related field.
• Minimum of 4 years of experience in customer service and technical support roles.
• At least 2 years of experience in a team lead or supervisory capacity.
• Proven ability to troubleshoot and resolve a wide range of technical issues.
• Strong understanding of customer relationship management (CRM) software and helpdesk ticketing systems.
• Excellent communication, listening, and problem-solving skills.
• Demonstrated leadership and coaching abilities.
• Ability to work effectively in a fast-paced, high-volume environment.
• Patience, empathy, and a customer-centric attitude.
• Familiarity with SaaS products and cloud-based solutions is a plus.
• This is a fully remote position, enabling you to contribute from anywhere, while our operational hub is located in Visakhapatnam, Andhra Pradesh, IN .

• Lead and manage a team of customer service and technical support representatives, providing guidance, coaching, and performance management.
• Oversee the daily operations of the customer support department, ensuring efficient and timely handling of customer inquiries via phone, email, and chat.
• Develop and implement best practices for customer service and technical support processes.
• Troubleshoot and resolve complex technical issues reported by customers, escalating to higher tiers when necessary.
• Monitor customer satisfaction metrics and implement strategies to improve service quality and response times.
• Train new support staff on products, services, and support procedures.
• Collaborate with product development and engineering teams to identify and address recurring technical issues and provide feedback for product improvement.
• Develop and maintain comprehensive knowledge base articles and support documentation.
• Manage relationships with third-party support vendors if applicable.
• Analyze support data to identify trends, insights, and opportunities for process optimization.

• Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.
• Minimum of 4-6 years of experience in customer service or technical support roles, with at least 2 years in a supervisory or leadership capacity.
• Strong understanding of software, hardware, and cloud technologies relevant to our client's products.
• Excellent problem-solving, analytical, and diagnostic skills.
• Exceptional communication, interpersonal, and de-escalation skills.
• Proven ability to lead and motivate a team.
• Experience with customer support software (e.g., Zendesk, Salesforce Service Cloud) and ticketing systems.
• Ability to work effectively in a fast-paced, dynamic environment.
• A customer-centric approach and a passion for delivering outstanding service.
• Experience in developing training materials and knowledge bases.