2,567 Technical Solutions jobs in India
Technical Solutions Architect
Posted 2 days ago
Job Viewed
Job Description
Apply ( Location:New Delhi, India
+ Area of InterestSales - Product
+ Job TypeProfessional
+ Technology InterestAI or Artificial Intelligence, Cloud and Data Center, Security and Observability
+ Job Id
**Meet the Team**
Join Cisco's India & SAARC Solutions Engineering team-a vibrant, high-impact group dedicated to designing and delivering next-generation digital resilience solutions across India's leading enterprises. Our team partners with top customers in Financial Services, Retail, Logistics, Oil & Gas, Manufacturing, Conglomerates, and Government, empowering organizations to build secure foundations for communication and application delivery in an ever-evolving digital landscape.
**Your Impact**
As a Technical Solutions Architect - Digital Resilience (SE III), you will play a pivotal role in enabling our customers' digital transformation journeys. You will act as a trusted advisor, collaborating with both account teams and customers to deliver advanced architectural guidance, recommend solutions, and drive business relevance for Cisco's broad portfolio. This is an exciting opportunity to lead strategic engagements, work with cutting-edge technologies, and shape the future of cybersecurity and observability for our clients.
+ Serve as a dedicated technical advisor to a key customer, delivering in-depth technical information and design guidance.
+ Provide advanced architectural leadership across the Cisco portfolio, including software and services, ensuring alignment with customer business goals.
+ Collaborate with sales, engineering, and specialist teams to develop and propose innovative solutions.
+ Lead strategic and complex opportunities, coordinating additional resources as needed to deliver optimal outcomes.
+ Mentor, coach, and sponsor talent development, fostering a culture of innovation and collaboration within the team.
**Minimum Qualifications**
+ Bachelor's degree in Engineering or equivalent.
+ 15+ years of field technical sales experience (e.g., Systems Engineer, Solutions Architect, Solutions Sales Specialist).
+ Advanced technical expertise in Cyber Security, Assurance, Observability, and Security Operations.
+ Demonstrated experience working with large Financial Services customers.
+ Experience formulating and communicating solution visions to both technical and executive stakeholders.
**Preferred Qualifications**
+ CCIE (Cisco Certified Internetwork Expert) certification preferred.
+ Proven relationship-building and stakeholder management skills.
+ Demonstrated ability to act as a thought leader, mentor, and coach across teams.
+ Strong business acumen and ability to align technical solutions with business strategy.
+ Self-starter with a track record of driving innovation and achieving results with integrity.
**#WeAreCisco**
#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.
Our passion is connection-we celebrate our employees' diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.
We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer-80 hours each year-allows us to give back to causes we are passionate about, and nearly 86% do!
Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!
**Message to applicants applying to work in the U.S. and/or Canada:**
When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.
U.S. employees haveaccess ( to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.
Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco's flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco's Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter. Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.
Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:
.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.
For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.
Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.
Technical Solutions Architect
Posted 10 days ago
Job Viewed
Job Description
Unified Infotech is a 14-year-old, multi-award winning digital transformation partner. We turbocharge business growth for Fortune 500 companies, multinational corporations (MNCs), small and medium-sized enterprises (SMEs), and Startups using emerging tech and streamlined digital processes.
We’re your go-to partner for:
· Digital Transformation, Custom Web, Mobile, and Desktop Software Development
· Digital Customer Experience - UX/UI Research & Design
· SaaS and Software Product Development
· IT Consulting & Staff Augmentation
· Software Modernization & Cloud Migration
· Data and Analytics
· Cloud Engineering
You can get more details about us from our website
Position Overview
We are looking for a highly skilled and experienced Solution Architect to join our team.
This role is responsible for delivering both technical and functional expertise to clients
across various projects. The ideal candidate will have a strong background in designing,
implementing, and optimizing scalable and highly available cloud (SaaS) services and
solutions. This role involves collaborating closely with business development, account
management, and executive leadership teams to ensure that technical solutions align
with business goals and are implemented seamlessly.
Key Responsibilities
• Solution Design & Development: Analyze client requirements and functional
specifications, and collaborate with development teams to design and implement
scalable, distributed cloud-based solutions (SaaS).
• Cloud Architecture: Lead the design and implementation of highly available,
resilient, and efficient cloud architectures. Build complex distributed systems from
the ground up with a focus on minimizing downtime, ensuring failproof
deployments, and maintaining data integrity.
• Stakeholder Collaboration: Work closely with business development, account
managers, and executive management to align technical solutions with business
goals and increase overall company productivity and profitability.
• Database Expertise: Provide expertise in SQL and NoSQL databases such as
MySQL, Oracle, MongoDB, Cassandra, Redis, and Neo4J to design efficient data
models and schemas.
• Continuous Improvement: Evaluate and recommend improvements to current
technologies and processes within the organization to drive greater efficiency and
performance.
• Mentorship & Best Practices: Mentor development teams by guiding them in best
practices for coding, architecture design, and software development
methodologies.
• Version Control & CI/CD: Implement and manage version control systems (e.g.,
Git) and Continuous Integration/Continuous Deployment (CI/CD) pipelines to
ensure smooth, efficient development workflows.
• Security & Compliance: Ensure that all solutions adhere to security best practices
and comply with relevant standards to protect data and systems.
• Agile Methodology: Participate in Agile/Scrum development processes,
collaborating with cross-functional teams to deliver high-quality solutions on time.
• Strategic Planning: Contribute to long-term architectural strategy, identifying areas
for improvement and ensuring solutions meet business requirements and
performance goals.
Desired Candidate Profile
• Experience: Proven experience in solution architecture, design, and
implementation of scalable cloud-based solutions (SaaS). Hands-on experience
with high availability and distributed systems is essential.
• Technical Skills:
o Strong proficiency in SQL and NoSQL databases (e.g., MySQL, MongoDB,
Cassandra, Neo4J, Redis).
o Expertise in cloud architectures, distributed systems, and high-performance
computing.
o Proficient in version control systems, particularly Git.
o Familiarity with CI/CD processes and pipeline automation.
o Understanding of web application security principles.
• Programming & Frameworks: Experience with technologies and frameworks such
as NodeJS, Laravel, Spring, Angular, React, or similar frameworks is highly desirable.
• Leadership & Mentorship: Strong ability to mentor and guide technical teams in
adopting best practices and delivering high-quality solutions.
• Methodology: Practical experience in Agile/Scrum development methodologies
with a collaborative approach to team success.
• Communication: Excellent communication skills, with the ability to effectively
present complex technical concepts to both technical and non-technical
stakeholders.
Technical Solutions Architect II
Posted 2 days ago
Job Viewed
Job Description
**Do you enjoy working with a diverse multinational team of engineering talents?**
**Join the Technical Solutions Architect team**
Akamai is working to simplify the way people work in the cloud. The team's mission is to accelerate innovation by making computing simple, scalable, accessible, and affordable for all. We provide the infrastructure and services that enable developers to build next generation applications.
**Shape the future of the Internet**
As a presales solutions engineer (TSA), you'll define Cloud/Linode solutions during the sales lifecycle. You'll guide customers through strategic and technical Cloud transformation decisions while driving Linode service adoption. You'll serve as a thought-leader in cloud computing within Akamai and externally.
As a Technical Solutions Architect II, you will be responsible for:
+ Driving Linode opportunities as a cloud pre-sales engineer, supporting accounts, and owning technical sales efforts.
+ Ensuring customer success and Linode consumption within the integrated account team.
+ Driving innovation in solutions and products while promoting trends and influencing the global product roadmap.
+ Building technical expertise in Cloud Computing/Linode to support Akamai's overall business growth.
**Do what you love**
To be successful in this role you will:
+ Possess extensive professional experience including relevant experience in customer-facing technical roles with cloud-related organizations.
+ Demonstrate extensive experience in architecting IaaS solutions for customers. Hold professional certifications from AWS/GCP/Azure/Oracle and/or CNCF.
+ Show hands-on expertise in Kubernetes, cloud networking, database, storage, AI, IaC, gaming, or media.
+ Show expertise and practical skills in open-source software like Apache, MySQL, PostgreSQL, Redis, Nginx, Terraform.
+ Communicate complex technical content effectively through writing, speaking, and presenting to diverse audiences.
**Work in a way that works for you**
FlexBase, Akamai's Global Flexible Working Program, is based on the principles that are helping us create the best workplace in the world. When our colleagues said that flexible working was important to them, we listened. We also know flexible working is important to many of the incredible people considering joining Akamai. FlexBase, gives 95% of employees the choice to work from their home, their office, or both (in the country advertised). This permanent workplace flexibility program is consistent and fair globally, to help us find incredible talent, virtually anywhere. We are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply.
Learn ( what makes Akamai a great place to work
Connect with us on social and see what life at Akamai is like!
**We power and protect life online, by solving the toughest challenges, together.**
At Akamai, we're curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you'll thrive here.
**Working for you**
At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:
+ Your health
+ Your finances
+ Your family
+ Your time at work
+ Your time pursuing other endeavors
Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.
**About us**
Akamai powers and protects life online. Leading companies worldwide choose Akamai to build, deliver, and secure their digital experiences helping billions of people live, work, and play every day. With the world's most distributed compute platform from cloud to edge we make it easy for customers to develop and run applications, while we keep experiences closer to users and threats farther away.
**Join us**
Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!
Senior Technical Solutions Architect
Posted 2 days ago
Job Viewed
Job Description
**Do you enjoy working with a diverse multinational team of engineering talents?**
**Join the Technical Solutions Architect team**
Akamai is working to simplify the way people work in the cloud. The team's mission is to accelerate innovation by making computing simple, scalable, accessible, and affordable for all. We provide the infrastructure and services that enable developers to build next generation applications.
**Shape the future of the Internet**
As a presales solutions engineer (TSA), you'll define Cloud/Linode solutions during the sales lifecycle. You'll guide customers through strategic and technical Cloud transformation decisions while driving Linode service adoption. You'll serve as a thought-leader in cloud computing within Akamai and externally.
As a Technical Solutions Architect II, you will be responsible for:
+ Driving Linode opportunities as a cloud pre-sales engineer, supporting accounts, and owning technical sales efforts.
+ Ensuring customer success and Linode consumption within the integrated account team.
+ Driving innovation in solutions and products while promoting trends and influencing the global product roadmap.
+ Building technical expertise in Cloud Computing/Linode to support Akamai's overall business growth.
**Do what you love**
To be successful in this role you will:
+ Possess extensive professional experience including relevant experience in customer-facing technical roles with cloud-related organizations.
+ Demonstrate extensive experience in architecting IaaS solutions for customers. Hold professional certifications from AWS/GCP/Azure/Oracle and/or CNCF.
+ Show hands-on expertise in Kubernetes, cloud networking, database, storage, AI, IaC, gaming, or media.
+ Show expertise and practical skills in open-source software like Apache, MySQL, PostgreSQL, Redis, Nginx, Terraform.
+ Communicate complex technical content effectively through writing, speaking, and presenting to diverse audiences.
**Work in a way that works for you**
FlexBase, Akamai's Global Flexible Working Program, is based on the principles that are helping us create the best workplace in the world. When our colleagues said that flexible working was important to them, we listened. We also know flexible working is important to many of the incredible people considering joining Akamai. FlexBase, gives 95% of employees the choice to work from their home, their office, or both (in the country advertised). This permanent workplace flexibility program is consistent and fair globally, to help us find incredible talent, virtually anywhere. We are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply.
Learn ( what makes Akamai a great place to work
Connect with us on social and see what life at Akamai is like!
**We power and protect life online, by solving the toughest challenges, together.**
At Akamai, we're curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you'll thrive here.
**Working for you**
At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:
+ Your health
+ Your finances
+ Your family
+ Your time at work
+ Your time pursuing other endeavors
Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.
**About us**
Akamai powers and protects life online. Leading companies worldwide choose Akamai to build, deliver, and secure their digital experiences helping billions of people live, work, and play every day. With the world's most distributed compute platform from cloud to edge we make it easy for customers to develop and run applications, while we keep experiences closer to users and threats farther away.
**Join us**
Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!
Senior Technical Solutions Architect
Posted 2 days ago
Job Viewed
Job Description
**Do you enjoy working with a diverse multinational team of engineering talents?**
**Join the Technical Solutions Architect team**
Akamai is working to simplify the way people work in the cloud. The team's mission is to accelerate innovation by making computing simple, scalable, accessible, and affordable for all. We provide the infrastructure and services that enable developers to build next generation applications.
**Shape the future of the Internet**
As a Technical Solutions Architect, you'll support the sales lifecycle by defining Cloud/Linode solutions as presales engineer. You will guide customers' Cloud transformation journey strategically and technically, driving adoption and consumption of Linode services. In addition, you'll also be the thought-leader in cloud computing both outside and within Akamai.
As a Senior Technical Solutions Architect, you will be responsible for:
+ Driving Linode opportunities as a public cloud pre-sales engineer.
+ Owning Linode accounts and sales opportunities from the technical side, working closely with assigned sales counterparts.
+ Driving customer success and consumption of Linode, as part of the integrated account team.
+ Bringing cloud professional service delivery experience will be added advantage.
+ Driving solution innovation by evangelizing new use cases, shaping trends, and influencing roadmaps with global product managers.
+ Building technical thought-leadership in Cloud Computing/Linode to support overall Akamai business growth.
**Do what you love**
To be successful in this role you will:
+ Have 7+ years' professional experience, including 5+ years in customer-facing technical roles with cloud vendors or integrators.
+ Demonstrate expertise in architecting IaaS solutions and hold professional-level certifications from AWS, GCP, Azure, Oracle, or CNCF.
+ Demonstrate hands-on expertise across at least three domains, including Kubernetes, cloud networking, databases, AI/GPU, or media stacks.
+ Demonstrate knowledge and hands-on skills in common open-source software such as Apache, MySQL/PostgreSQL, Redis, Nginx, Terraform, etc.
+ Demonstrate excellent written, verbal, and presentation skills, effectively communicating complex technical content to technical and non-technical audiences.
**Work in a way that works for you**
FlexBase, Akamai's Global Flexible Working Program, is based on the principles that are helping us create the best workplace in the world. When our colleagues said that flexible working was important to them, we listened. We also know flexible working is important to many of the incredible people considering joining Akamai. FlexBase, gives 95% of employees the choice to work from their home, their office, or both (in the country advertised). This permanent workplace flexibility program is consistent and fair globally, to help us find incredible talent, virtually anywhere. We are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply.
Learn ( what makes Akamai a great place to work
Connect with us on social and see what life at Akamai is like!
**We power and protect life online, by solving the toughest challenges, together.**
At Akamai, we're curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you'll thrive here.
**Working for you**
At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:
+ Your health
+ Your finances
+ Your family
+ Your time at work
+ Your time pursuing other endeavors
Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.
**About us**
Akamai powers and protects life online. Leading companies worldwide choose Akamai to build, deliver, and secure their digital experiences helping billions of people live, work, and play every day. With the world's most distributed compute platform from cloud to edge we make it easy for customers to develop and run applications, while we keep experiences closer to users and threats farther away.
**Join us**
Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!
Technical Solutions Engineer
Posted 2 days ago
Job Viewed
Job Description
Company Description
Arista Networks pioneered software-driven, cognitive cloud networking for large-scale
datacenter and campus environments. Arista's award-winning platforms, ranging in
Ethernet speeds from 10 to 400 gigabits per second, redefine scalability, agility and
resilience. Arista has shipped more than 20 million cloud networking ports worldwide
with CloudVision and EOS, an advanced network operating system. Committed to open
standards, Arista is a founding member of the 25/50G consortium. Arista Networks
products are available worldwide directly and through partners.
Going far beyond the standard call center or tiered support position, the Technical Solutions Engineer at Arista Networks is a top level engineer, equivalent to a Tier 3 or Escalation Engineer in most support organizations.
The TSE works in a non-silo environment, supporting all of Arista’s products and the many network protocols and features covered by EOS. He or she will work directly with both the customer and (when needed) the software and hardware development teams. The TSE team also performs all their own recreates in a dedicated lab environment.
Giving customers direct access to a high-level engineer streamlines the support process and raises customer satisfaction.
Job Description
Responsibilities:
- Respond to customer product inquiries via telephone or in written, internet-based email.
- Resolve customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
- Interpersonal skills and product knowledge and expertise are critical to responding to daily customer-centric activities.
- Troubleshoot problems with hardware equipment and software applications and recommends corrective action.
- Document customer communication and recurring technical issues to support product quality programs and product development.
Required Product Knowledge and Technical Skills:
- Working knowledge of networking industry, products, and protocols
- Minimum of 1-5 years hands-on experience and a combination of the following; designing, deploying, configuring, supporting, trouble shooting, debugging and administering the following network protocols and technologies:
- AAA/TACACS , ACL , ARP , BGP (RFC 4271) , DHCP , 1G/10G Ethernet (IEEE 802.3ab & IEEE 802.3ae) , Flow Control , ICMP , IGMP , IPv4 & IPv6 , LACP , LLDP , MPLS , NAT , Open Flow , OSPF (RFC 2328) , PIM , QOS , RIP , Sflow , SNMP , STP /RSTP /MST (IEEE 802.1d) , VARP /VRRP , VLAN (IEEE 802.1q) , VRF
- Experience with troubleshooting tools such as IXIA, tcpdump, and Wireshark (or similar packet generation and analysis tools) is highly desired
- A strong comfort level with Linux is highly desired
- Familiarity with programming/scripting (C++, Java, Python, Perl, JavaScript, shell) a plus.
Qualifications
The ideal candidate possesses the ability to troubleshooting complex and dynamic customer environments while balancing the communications needs of each case. A strong analytical mind is required, as is the ability to triage. As we are continually releasing new features and products, a high aptitude for both learning and teaching are required.
Our engineers work closely with other members of Customer Engineering as well as both Software and Hardware development—both in diagnosing problems as well as communicating them in multiple technical contexts. Thus, excellent written and verbal communication skills are a must, as is a collaborative approach.
Education:
Minimum education is a MS in a technical field (CS/EE/ITP preferred). Industry certifications preferred. Prior TAC experience preferred.
EDI - Technical Solutions Manager
Posted 2 days ago
Job Viewed
Job Description
Bengaluru
**Summary:**
Cleo Support Technical Solution Manager will manage an assigned group of Managed services accounts. The Technical Solution Manager will be the client's primary point of contact and owns the client's service delivery and experience. The Technical Solution Manager manages general Service Delivery functions while ensuring service levels agreements and contract expectations are met, follow-up items are addressed, and successful delivery and coordination occurs across all stakeholders.
**Duties & Responsibilities**
+ **Service Delivery**
+ Provides a single point of contact and accountability to the customers for all Managed Services related matters.
+ Proactively works with the customer to provide a seamless service.
+ Ensures all services are delivered according to the contract
+ Handles escalations for delivery and acts as a client advocate to ensure consistent service and ongoing satisfaction with standard processes.
+ **Project Management**
+ Technical Solution Manager manages all the onboarding and change requests to ensure continuity and communications.
+ Managed the project from scope, cost and time management standpoint.
+ Assigns tasks for timesheet entry and timesheet approval.
+ **Client Meetings/Communications**
+ Technical Solution Managers are responsible for communicating effectively to the client and facilitating structured meetings.
+ Organize client meetings at mutually agreed upon times and frequency to:
+ Discuss new and existing change requests and onboardings.
+ Discuss any issues with the delivery process and corrective actions.
+ Consult clients on potential and new projects
+ Ensure contract compliancy
+ They should also communicate effectively to internal teams:
+ Keep Sales/Customer Success Managers informed of important activities going on within the account such as new business opportunities, service issues, and any other impacting events.
+ Keep internal teams informed of upcoming activities that may impact resource plans, production processing, staffing, etc.
+ **Reporting**
+ Deliver standard and/or contractual SLA reports to customers
+ Manage the operational aspects of monthly/quarterly Business Reviews with clients:
+ Problem trends, strategic direction
+ Change Request performance
+ **Escalation Management**
+ Technical Solution Managers are responsible for ensuring the client's solution is running as expected. They are the client advocate, and the initial escalation point for the customer if the normal process fails.
+ Act as an advocate for the client by getting the right level of attention brought to the client's issue
+ Put together improvement plans to resolve recurring issues on the customer's behalf
+ **Client Satisfaction**
+ Technical Solution Managers are responsible for ensuring the client's overall satisfaction. This is a critical evaluation point for each DM.
+ Ensures client response to Cleo surveys.
+ Works with client to clarify any issues or manage expectations.
+ Works across Cleo cross-functional organizations to develop and manage action plans for any negative survey items.
**Requirements**
+ Bachelor's degree in computer science, Management Information Systems, or related field
+ 5+ years of delivery management or project management experience, preferably with any of the EDI integration products. Overall 10+ years of experience.
+ Good understanding of support systems and working of a support organization.
+ Project Management Professional (PMP) certification preferred
+ Must be well organized and detail oriented
+ Demonstrated experience delivering cloud-based technology solutions
+ Exceptional stakeholder management and executive presentation skills
+ Skilled with interacting and coordinating across multiple business and technical teams
+ Ability to manage a portfolio of multiple customers concurrently
+ Ability to build strong, long term client relationships
+ Strong communication and client facing skills
+ Analytical and problem-solving skills
_Cleo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances._
Create a Job Alert
Interested in building your career at Cleo (India) ? Get future opportunities sent straight to your email.
Be The First To Know
About the latest Technical solutions Jobs in India !
Cloud Technical Solutions Engineer, Compute
Posted today
Job Viewed
Job Description
_corporate_fare_ Google _place_ Bengaluru, Karnataka, India; Gurugram, Haryana, India; +3 more; +2 more
**Mid**
Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area.
_info_outline_
XThis role requires you to work in a shift pattern or non-standard work hours as required. This may include weekend work.Note: By applying to this position you will have an opportunity to share your preferred working location from the following: **Bengaluru, Karnataka, India; Gurugram, Haryana, India; Hyderabad, Telangana, India; Pune, Maharashtra, India** .
**Minimum qualifications:**
+ Bachelor's degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
+ 6 years of experience with writing code in one or more general purpose programming languages (e.g., C++, Java, Python, Go, etc).
+ Experience with Linux/Unix systems with debugging issues across the hardware/software boundary on enterprise-grade server infrastructure.
+ Experience in troubleshooting for customer needs, and triaging technical issues across the stack (e.g., hardware faults, networking, virtualization, kernel drivers, firmware, performance).
**Preferred qualifications:**
+ Experience in working with distributed systems with the knowledge of common solutions, design patterns, or best practices.
+ Experience in working with Artificial Intelligence/Machine Learning (AI/ML) computing hardware, including Graphics Processing Unit (GPUs) or other accelerators.
+ Experience with containerization and orchestration technologies like Kubernetes or Slurm.
+ Experience with ML frameworks (e.g., TensorFlow, Pytorch), with the knowledge of the AI/ML training and inference lifecycle.
+ Excellent troubleshooting and communication skills with attention to details.
**About the job**
The Google Cloud team helps companies, schools, and government seamlessly make the switch to Google products and supports them along the way. You listen to the customer and swiftly problem-solve technical issues to show how our products can make businesses more productive, collaborative, and innovative. You work closely with a cross-functional team of web developers and systems administrators, not to mention a variety of both regional and international customers. Your relationships with customers are crucial in helping Google grow its Cloud business and helping companies around the world innovate.
In this role, you will own customer issues and provide specialized support to other teams. You will be a part of a global team that provides support to ensure customers can deploy their Artificial Intelligence (AI) and Machine Learning (ML) workloads on AI Infrastructure products. You will troubleshoot technical problems with hardware and software debugging, networking, Linux system administration, coding/scripting, and updating documentation. You will help the customer's success in the AI/ML space by making improvements to the product, internal tools, processes, and documentation. You will help drive business growth by recognizing and advocating for the customers' tests related to AI deployments.
**Responsibilities**
+ Manage customer's problems through diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on AI/ML infrastructure.
+ Develop an understanding of AI/ML workloads and underlying hardware architectures by troubleshooting, reproducing, determining the root cause for customer reported issues, and building tools for diagnosis.
+ Act as a consultant and subject matter expert for internal stakeholders in Engineering, Business, and customer organizations to resolve deployment and operational obstacles in AI infrastructure environments.
+ Work with multiple Product and Engineering teams to find ways to improve the product, and interact with our Site Reliability Engineering (SRE) teams to drive production.
+ Be available for non-standard work hours or shifts which may include weekends as needed.
Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google'sApplicant and Candidate Privacy Policy (./privacy-policy) .
Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See alsoGoogle's EEO Policy ( ,Know your rights: workplace discrimination is illegal ( ,Belonging at Google ( , andHow we hire ( .
If you have a need that requires accommodation, please let us know by completing ourAccommodations for Applicants form ( .
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also and If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form:
Cloud Technical Solutions Engineer, Compute
Posted today
Job Viewed
Job Description
_corporate_fare_ Google _place_ Bengaluru, Karnataka, India; Gurugram, Haryana, India; +3 more; +2 more
**Mid**
Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area.
_info_outline_
XThis role requires you to work in a shift pattern or non-standard work hours as required. This may include weekend work.Note: By applying to this position you will have an opportunity to share your preferred working location from the following: **Bengaluru, Karnataka, India; Gurugram, Haryana, India; Hyderabad, Telangana, India; Pune, Maharashtra, India** .
**Minimum qualifications:**
+ Bachelor's degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
+ 6 years of experience with writing code in one or more general purpose programming languages (e.g., C++, Java, Python, Go, etc).
+ Experience with Linux/Unix systems with debugging issues across the hardware/software boundary on enterprise-grade server infrastructure.
+ Experience in troubleshooting for customer needs, and triaging technical issues across the stack (e.g., hardware faults, networking, virtualization, kernel drivers, firmware, performance).
**Preferred qualifications:**
+ Experience in working with distributed systems with the knowledge of common solutions, design patterns, or best practices.
+ Experience in working with Artificial Intelligence/Machine Learning (AI/ML) computing hardware, including Graphics Processing Unit (GPUs) or other accelerators.
+ Experience with containerization and orchestration technologies like Kubernetes or Slurm.
+ Experience with ML frameworks (e.g., TensorFlow, Pytorch), with the knowledge of the AI/ML training and inference lifecycle.
+ Excellent troubleshooting and communication skills with attention to details.
**About the job**
The Google Cloud team helps companies, schools, and government seamlessly make the switch to Google products and supports them along the way. You listen to the customer and swiftly problem-solve technical issues to show how our products can make businesses more productive, collaborative, and innovative. You work closely with a cross-functional team of web developers and systems administrators, not to mention a variety of both regional and international customers. Your relationships with customers are crucial in helping Google grow its Cloud business and helping companies around the world innovate.
In this role, you will own customer issues and provide specialized support to other teams. You will be a part of a global team that provides support to ensure customers can deploy their Artificial Intelligence (AI) and Machine Learning (ML) workloads on AI Infrastructure products. You will troubleshoot technical problems with hardware and software debugging, networking, Linux system administration, coding/scripting, and updating documentation. You will help the customer's success in the AI/ML space by making improvements to the product, internal tools, processes, and documentation. You will help drive business growth by recognizing and advocating for the customers' tests related to AI deployments.
**Responsibilities**
+ Manage customer's problems through diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on AI/ML infrastructure.
+ Develop an understanding of AI/ML workloads and underlying hardware architectures by troubleshooting, reproducing, determining the root cause for customer reported issues, and building tools for diagnosis.
+ Act as a consultant and subject matter expert for internal stakeholders in Engineering, Business, and customer organizations to resolve deployment and operational obstacles in AI infrastructure environments.
+ Work with multiple Product and Engineering teams to find ways to improve the product, and interact with our Site Reliability Engineering (SRE) teams to drive production.
+ Be available for non-standard work hours or shifts which may include weekends as needed.
Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google'sApplicant and Candidate Privacy Policy (./privacy-policy) .
Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See alsoGoogle's EEO Policy ( ,Know your rights: workplace discrimination is illegal ( ,Belonging at Google ( , andHow we hire ( .
If you have a need that requires accommodation, please let us know by completing ourAccommodations for Applicants form ( .
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also and If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form:
Cloud Technical Solutions Engineer, Compute
Posted today
Job Viewed
Job Description
_corporate_fare_ Google _place_ Bengaluru, Karnataka, India; Gurugram, Haryana, India; +3 more; +2 more
**Mid**
Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area.
_info_outline_
XThis role requires you to work in a shift pattern or non-standard work hours as required. This may include weekend work.Note: By applying to this position you will have an opportunity to share your preferred working location from the following: **Bengaluru, Karnataka, India; Gurugram, Haryana, India; Hyderabad, Telangana, India; Pune, Maharashtra, India** .
**Minimum qualifications:**
+ Bachelor's degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
+ 6 years of experience with writing code in one or more general purpose programming languages (e.g., C++, Java, Python, Go, etc).
+ Experience with Linux/Unix systems with debugging issues across the hardware/software boundary on enterprise-grade server infrastructure.
+ Experience in troubleshooting for customer needs, and triaging technical issues across the stack (e.g., hardware faults, networking, virtualization, kernel drivers, firmware, performance).
**Preferred qualifications:**
+ Experience in working with distributed systems with the knowledge of common solutions, design patterns, or best practices.
+ Experience in working with Artificial Intelligence/Machine Learning (AI/ML) computing hardware, including Graphics Processing Unit (GPUs) or other accelerators.
+ Experience with containerization and orchestration technologies like Kubernetes or Slurm.
+ Experience with ML frameworks (e.g., TensorFlow, Pytorch), with the knowledge of the AI/ML training and inference lifecycle.
+ Excellent troubleshooting and communication skills with attention to details.
**About the job**
The Google Cloud team helps companies, schools, and government seamlessly make the switch to Google products and supports them along the way. You listen to the customer and swiftly problem-solve technical issues to show how our products can make businesses more productive, collaborative, and innovative. You work closely with a cross-functional team of web developers and systems administrators, not to mention a variety of both regional and international customers. Your relationships with customers are crucial in helping Google grow its Cloud business and helping companies around the world innovate.
In this role, you will own customer issues and provide specialized support to other teams. You will be a part of a global team that provides support to ensure customers can deploy their Artificial Intelligence (AI) and Machine Learning (ML) workloads on AI Infrastructure products. You will troubleshoot technical problems with hardware and software debugging, networking, Linux system administration, coding/scripting, and updating documentation. You will help the customer's success in the AI/ML space by making improvements to the product, internal tools, processes, and documentation. You will help drive business growth by recognizing and advocating for the customers' tests related to AI deployments.
**Responsibilities**
+ Manage customer's problems through diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on AI/ML infrastructure.
+ Develop an understanding of AI/ML workloads and underlying hardware architectures by troubleshooting, reproducing, determining the root cause for customer reported issues, and building tools for diagnosis.
+ Act as a consultant and subject matter expert for internal stakeholders in Engineering, Business, and customer organizations to resolve deployment and operational obstacles in AI infrastructure environments.
+ Work with multiple Product and Engineering teams to find ways to improve the product, and interact with our Site Reliability Engineering (SRE) teams to drive production.
+ Be available for non-standard work hours or shifts which may include weekends as needed.
Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google'sApplicant and Candidate Privacy Policy (./privacy-policy) .
Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See alsoGoogle's EEO Policy ( ,Know your rights: workplace discrimination is illegal ( ,Belonging at Google ( , andHow we hire ( .
If you have a need that requires accommodation, please let us know by completing ourAccommodations for Applicants form ( .
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also and If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form: