36,662 Technical Specialists jobs in India

• Provide expert-level technical support to customers via phone, email, and chat.
• Troubleshoot and resolve complex customer issues related to software, hardware, and services.
• Educate customers on product features, functionalities, and best practices.
• Document customer interactions, issues, and resolutions accurately in the CRM system.
• Escalate unresolved issues to appropriate internal teams (e.g., Engineering, Product Management) with detailed information.
• Contribute to the development and maintenance of the knowledge base and support documentation.
• Identify trends in customer inquiries and provide feedback to improve product usability and support resources.
• Train and mentor junior support specialists on product knowledge and troubleshooting techniques.
• Proactively identify opportunities to enhance the customer support experience.
• Participate in product beta testing and provide feedback from a customer support perspective.
• Ensure customer satisfaction through timely, effective, and empathetic support.
• Manage multiple support tickets simultaneously, prioritizing effectively.
• Stay up-to-date with product updates, new features, and industry best practices.
• Collaborate with cross-functional teams to resolve customer issues and improve processes.
• Assist in creating support-related training materials for internal teams.

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 4-6 years of experience in technical customer support or a similar role.
• Proven ability to troubleshoot and resolve complex technical issues for software products.
• Excellent communication, interpersonal, and customer service skills.
• Strong understanding of operating systems (Windows, macOS, Linux) and common software applications.
• Experience with CRM software (e.g., Salesforce, Zendesk) and ticketing systems.
• Ability to explain technical concepts clearly to both technical and non-technical users.
• Self-motivated with the ability to work independently in a remote setting.
• Strong organizational and time-management skills.
• Experience in SaaS support is highly desirable.
• Demonstrated ability to adapt to new technologies and learn quickly.

Lead the technical positioning of crop protection products

Use crop programs in area of responsibility, collect & analyse the data &provide insights

Provide technical expertise to sales and regulatory

Required Candidate profile

Requires knowledge &understanding within relevant area which would typically be gained relevant experience (CP& crop knowledge)

Familiarity with data analytical programs

Hi

Good day

Please find the below job description,

Movate (formerly known as CSS Corp) is a global customer experience and technology consulting services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models. It has emerged as a compelling alternative to the traditional IT and support service providers with its premium service offerings and differentiated value propositions that solve clients critical business problems proactively. The company is a digital transformation partner of choice for its clients, which include the worlds top innovators across industries, from mid-market players to large enterprises. Its diverse team of over 11,700 customer-centric thinkers, collaborators, and co-creators across 20 global locations, is passionate about helping clients succeed through intelligent automation-led outcomes.

Position : Engineer L1

Experience : 0 – 4 years

Job Location : Chennai

Job Responsibilities:

• Reviewing new orders for accuracy and completeness
• New order processing on a web-based system
• Customer enquiry clarifications
• Maintain service levels and high levels of accuracy
• Placing orders with our partners on a web-based order processing system; Monitoring the status of these orders, taking appropriate action depending on the status.
• Maintaining a high level of accuracy with respect to all activities.
• Ensuring that customer requirements are met on a timely basis; and maintaining accurate records of activities in our own internal systems.

Qualification:

• Any Degree

Technical skills:

• Experience entering data using an alphanumeric keyboard and verifying/proofing entered data.
• Skill in reviewing, proofing and verifying data.
• Able to learn new concepts quickly.
• Comfortable working with limited supervision in a fast-paced environment; A creative problem-solver.
• Knowledge of basic computer operations.
• Strong organizational skills.
• Highly motivated in the performance of sometimes repetitive duties with very low room for error.

DESIRED PROFILE:

• Experience entering data using an alphanumeric keyboard and verifying/proofing entered data
• Skill in reviewing, proofing and verifying data
• Able to learn new concepts quickly
• Comfortable working with limited supervision in a fast-paced environment
• A creative problem-solver
• Knowledge of basic computer operations
• Strong organizational skills
• Highly motivated in the performance of sometimes repetitive duties with very low room for error.
• Prior experience with Microsoft Office a plus
• Prior experience with a plus

Diversity, Equality & Inclusion:

• Movate is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
• Please note that we are a purely merit-based employer and have not authorized any agency or individual to collect money or request a security deposit to receive a job offer at CSS Corp
• We don't send job offers from email services like Gmail, Rediff mail, Yahoo mail, Hotmail, etc.
• We never request for fees for any purpose during or after the hiring process

Job Summary: We are seeking a proactive and customer-oriented Technical Support to join our team. The ideal candidate will provide technical assistance to clients and internal teams, troubleshooting software, hardware, and network-related issues. This role requires strong problem-solving skills, effective communication, and a commitment to delivering timely resolutions.

Key Responsibilities:

• Assist customers via phone, email, and chat to resolve technical issues efficiently.
• Document customer interactions, reported issues, and resolutions in the support system.
• Create and maintain technical documentation and knowledge base articles.
• Collaborate with cross-functional teams, including development and IT, to enhance customer experience.
• Stay updated with industry trends, emerging technologies, and product developments.
• Demonstrate excellent problem-solving skills and the ability to work under pressure.

Qualifications & Skills:

• Bachelor's degree in computer science, Information Technology, or a related field.
• 1-2 years of experience in technical support, IT support, or a similar role.
• Strong knowledge of computer systems, mobile devices, networking, and software.
• Excellent verbal and written communication skills.
• Ability to explain technical concepts clearly to non-technical users.
• Willingness to work under pressure
• Preferred location: Kerala.

Role : IT Help Desk  ( Technical Voice process)

Shift Timing: 24/7

Location: Chennai

Role:  SME

Experience :5- 10yrs( minimum 2 yrs for international technical voice experience is must)

Notice period 0 -30days

Work mode – Wok from office

• Excellent verbal and written communication skills.
• Strong administrative skills; organized, efficient and versatile.
• Ability to maintain both a professional and positive attitude always.
• Ability to diffuse volatile situations with distressed or irate customers.
• Strong client service approach to dealing with people at all levels
• Maturity of judgment under pressure/ability to diagnose level of user need and to escalate problems without delay to appropriate levels for resolution.

Technical Skills:

• Knowledge on Windows 10 OS & Mac OS
• Technical know-how on troubleshooting of MAC and Windows 10
• Knowledge about all functionalities and applications on Windows and Mac OS
• Outlook profiles creation
• Managing Teams meeting and troubleshooting
• Technical know-how of Office 365 package
• Installation and troubleshooting of Office 365 package
• Knowledge of CRM application for case management. ServiceNow, Salesforce, Dynamics CRM application, JIRA or equivalent incident and projects management software for creating/filtering tickets and managing user inquiries
• Active Directory Profile management
• IP address management
• Troubleshooting on MobileIron, SSO, MFA
• Knowledge on VPN connectivity and troubleshooting
• Understanding of Firewall, Proxy Server, NAAF

Technical Support

Rotational Shift

Work from Office

About the Role:

We are looking for a motivated Technical Support Intern to join our team. In this role, you will assist customers post-purchase, helping them effectively use our products and resolving any technical issues they may face. This internship provides hands-on experience in customer support, problem-solving, and troubleshooting hardware and software products.

Key Responsibilities:

• Assist customers in using our products effectively and provide guidance on

best practices.

• Troubleshoot hardware and software issues reported by customers.
• Take inbound calls from customers and respond promptly to inquiries.
• Manage customer support tickets, ensuring timely updates and resolution.
• Respond to customer emails and provide clear, actionable solutions.
• Collaborate with the technical team to escalate complex issues when required.
• Maintain accurate records of interactions and resolutions in the support system.

Qualifications:

• Current student or recent graduate.
• Basic understanding of hardware and software troubleshooting.
• Good communication skills both verbal and written.
• Ability to handle multiple cases efficiently and follow up diligently.
• Customer-focused mindset with problem-solving skills.
• Familiarity with ticketing systems or willingness to learn.

What You Will Learn:

• Real-world experience in technical support operations.
• Hands-on troubleshooting of hardware and software products.
• Professional communication and customer interaction skills.
• Ticketing system management and issue tracking.
• Problem-solving and critical thinking in a fast-paced environment

International Voice Process (Inbound Tech & Customer Support)

Brookfield

puc and above

Fresher: 23,000

Experienced: Up to 30,800 (based on last drawn in-hand salary)

Earn exciting incentives based on performance

contact

HR Supriya

Company Description

Targix Technologies is an Ad-tech company leading innovation with two brands under its umbrella. DoDooH is an advanced DOOH platform with over 1000 screens in clinics across major metros in India, providing advertisers with hyperlocal and broad reach through an AI-based CMS optimizing for reach and frequency. CMS, the second brand, is a SaaS platform offering innovative CMS solutions for digital screens of any size and location, delivering content in a non-repetitive and impactful manner with its AI-based platform.

Role Description

This is a full-time on-site role for a Technical Support Specialist based in Hyderabad. The Technical Support Specialist will handle day-to-day tasks such as providing technical support, troubleshooting issues, engaging in customer support, and ensuring customer satisfaction. This role requires addressing and resolving customer technical issues promptly and efficiently, along with analyzing and enhancing support processes.

Qualifications

• Technical Support and Troubleshooting skills
• Customer Support and Customer Satisfaction skills
• Strong Analytical Skills
• Excellent communication skills, both written and verbal
• Ability to work independently and handle multiple tasks
• Fresher also can apply