What Jobs are available for Technical Specialists in West Bengal?
Showing 109 Technical Specialists jobs in West Bengal
Technical Support Specialist
700001 Motijheel, West Bengal
₹35000 Monthly
WhatJobs
Posted 11 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and knowledgeable Technical Support Specialist to provide exceptional assistance to their user base. This hybrid role involves supporting customers remotely and occasionally from our office in Kolkata, West Bengal, IN . You will be responsible for troubleshooting technical issues, guiding users through product functionalities, and ensuring a high level of customer satisfaction.
As a Technical Support Specialist, your duties will include responding to customer inquiries via phone, email, and chat, diagnosing and resolving hardware and software problems, and escalating complex issues to senior technical staff when necessary. You will maintain accurate records of customer interactions and resolutions in our ticketing system. A key part of your role will be to educate users on best practices and product features to enhance their experience.
Key tasks involve identifying the root cause of technical problems, providing clear and concise instructions for solutions, and ensuring timely follow-up to confirm resolution. You will contribute to the development of knowledge base articles and FAQs to empower users and reduce support volume. The ideal candidate will possess excellent communication and active listening skills, a patient demeanor, and a strong aptitude for problem-solving.
We are looking for candidates with a Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. Previous experience in a technical support or customer service role is required. Familiarity with operating systems (Windows, macOS), network protocols, and common software applications is essential. Experience with CRM or ticketing systems (e.g., Zendesk, Salesforce Service Cloud) is a significant advantage. If you are passionate about technology, enjoy helping people, and are looking for a challenging yet rewarding role with a hybrid work arrangement, we encourage you to apply.
As a Technical Support Specialist, your duties will include responding to customer inquiries via phone, email, and chat, diagnosing and resolving hardware and software problems, and escalating complex issues to senior technical staff when necessary. You will maintain accurate records of customer interactions and resolutions in our ticketing system. A key part of your role will be to educate users on best practices and product features to enhance their experience.
Key tasks involve identifying the root cause of technical problems, providing clear and concise instructions for solutions, and ensuring timely follow-up to confirm resolution. You will contribute to the development of knowledge base articles and FAQs to empower users and reduce support volume. The ideal candidate will possess excellent communication and active listening skills, a patient demeanor, and a strong aptitude for problem-solving.
We are looking for candidates with a Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. Previous experience in a technical support or customer service role is required. Familiarity with operating systems (Windows, macOS), network protocols, and common software applications is essential. Experience with CRM or ticketing systems (e.g., Zendesk, Salesforce Service Cloud) is a significant advantage. If you are passionate about technology, enjoy helping people, and are looking for a challenging yet rewarding role with a hybrid work arrangement, we encourage you to apply.
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0
Technical Support Specialist
700001 Kolkata, West Bengal
₹35000 Annually
WhatJobs
Posted 24 days ago
Job Viewed
Job Description
Our client is seeking a highly motivated and customer-focused Technical Support Specialist to join their dedicated team. This role is fully remote, offering the flexibility to assist users from the comfort of your home. The ideal candidate will possess excellent troubleshooting skills, a strong understanding of software and hardware issues, and a passion for providing exceptional customer service. You will be the first point of contact for customers experiencing technical difficulties, guiding them through step-by-step solutions to resolve issues efficiently. Responsibilities include responding to support requests via phone, email, and chat, diagnosing hardware and software problems, and escalating complex issues to higher-level support teams when necessary. You will maintain accurate records of support interactions, document solutions, and contribute to the knowledge base to help other team members and customers. A key aspect of this role is ensuring customer satisfaction by providing timely, accurate, and friendly assistance. The ability to communicate technical information clearly and concisely to non-technical users is paramount. This is an excellent opportunity to utilize your technical expertise and customer service skills in a remote work environment, contributing to the seamless operation of our client's services. A proactive approach to learning new technologies and a commitment to problem-solving are essential for success. If you are a tech-savvy individual who thrives on helping others, we encourage you to apply.
Responsibilities:
Responsibilities:
- Provide first-level technical support to customers via phone, email, and chat.
- Diagnose and resolve hardware, software, and network issues.
- Guide users through troubleshooting steps and provide clear instructions.
- Escalate unresolved issues to appropriate support teams.
- Document all support interactions, issues, and resolutions in a ticketing system.
- Contribute to the creation and maintenance of a knowledge base.
- Identify recurring technical issues and suggest potential solutions.
- Follow up with customers to ensure their issues are resolved satisfactorily.
- Stay up-to-date with product updates and technical advancements.
- Maintain a high level of customer satisfaction.
- Adhere to support service level agreements (SLAs).
- Assist with user account management and basic system administration tasks.
- High school diploma or equivalent; associate's or bachelor's degree in a technical field is a plus.
- Proven experience in technical support or a similar customer service role.
- Strong understanding of operating systems (Windows, macOS), common software applications, and hardware troubleshooting.
- Excellent problem-solving and analytical skills.
- Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly.
- Patience and a customer-centric approach.
- Ability to work independently and manage time effectively in a remote setting.
- Familiarity with ticketing systems (e.g., Zendesk, ServiceNow) is an advantage.
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1
Technical Support Specialist
700001 Kolkata, West Bengal
₹40000 Annually
WhatJobs
Posted 25 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and technically proficient Technical Support Specialist to provide exceptional assistance to their customer base. This role is crucial for maintaining customer satisfaction and ensuring the smooth operation of our client's products and services. You will be the first point of contact for customers experiencing technical difficulties, diagnosing issues, and providing timely and effective solutions. The ideal candidate possesses a strong understanding of IT systems, excellent problem-solving skills, and a passion for helping others. You will be responsible for troubleshooting a wide range of technical problems, escalating complex issues to higher-level support teams when necessary, and documenting all interactions and solutions meticulously. A key focus will be on maintaining high levels of customer satisfaction through clear, concise, and empathetic communication.
Key Responsibilities:
Qualifications:
This is an excellent opportunity for an individual looking to grow their career in technical support within a vibrant company. Join our client's dedicated support team in Kolkata, West Bengal, IN , and make a difference in our customers' experience.
Key Responsibilities:
- Provide first-line technical support to customers via phone, email, and chat.
- Diagnose and resolve hardware, software, and network-related issues.
- Guide users through step-by-step solutions and clear instructions.
- Escalate unresolved issues to appropriate internal teams or senior support staff.
- Maintain accurate and detailed records of customer interactions, issues, and resolutions in the support ticketing system.
- Develop and maintain a knowledge base of common issues and their solutions.
- Proactively identify trends in customer issues and report them to management.
- Assist in testing new software releases and updates to identify potential problems.
- Provide training and support to end-users on product functionality.
- Ensure all support requests are resolved within defined service level agreements (SLAs).
- Contribute to a positive customer experience by demonstrating patience, empathy, and professionalism.
- Stay up-to-date with product developments and technical advancements.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree in IT or a related field is a plus.
- Proven experience in a technical support or helpdesk role (1-3 years preferred).
- Strong knowledge of operating systems (Windows, macOS), common software applications, and basic networking concepts.
- Excellent problem-solving and troubleshooting skills.
- Exceptional communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
- Familiarity with ticketing systems (e.g., Zendesk, ServiceNow).
- Ability to work independently and as part of a team.
- Customer-centric mindset with a commitment to service excellence.
- Willingness to work in shifts and be available for on-call support if required.
- Demonstrated ability to handle pressure and manage multiple tasks simultaneously.
This is an excellent opportunity for an individual looking to grow their career in technical support within a vibrant company. Join our client's dedicated support team in Kolkata, West Bengal, IN , and make a difference in our customers' experience.
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2
Technical Support Specialist
700001 Kolkata, West Bengal
₹30000 Monthly
WhatJobs
Posted 25 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and customer-focused Technical Support Specialist to join their established team in **Kolkata, West Bengal**. This hybrid role offers a blend of in-office and remote work, providing flexibility while ensuring collaborative engagement. You will be the first point of contact for customers experiencing technical difficulties with our products and services. Your primary responsibility will be to diagnose, troubleshoot, and resolve hardware, software, and network issues efficiently and effectively. This involves meticulously documenting customer interactions, issues, and resolutions in our CRM system. You will be expected to provide clear, concise, and empathetic support via phone, email, and chat. A strong understanding of common technical problems and their solutions is essential. You will also play a vital role in escalating complex issues to higher-level support teams when necessary, ensuring timely follow-up and resolution. This position requires excellent problem-solving abilities, patience, and a customer-centric attitude. The ideal candidate will possess strong analytical skills, the ability to multitask, and a commitment to delivering exceptional support experiences. You will contribute to creating and updating support documentation and knowledge base articles to empower users and other support agents. This role is ideal for an individual who thrives in a fast-paced environment and is passionate about technology and helping others. Continuous learning and staying updated with product advancements will be key to success in this role. Our client offers a supportive work environment and opportunities for career growth within the customer service and technical support field. If you have a knack for technology and a dedication to customer satisfaction, we encourage you to apply.
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3
Technical Support Engineer
700001 Kolkata, West Bengal
₹45000 Annually
WhatJobs
Posted 14 days ago
Job Viewed
Job Description
Our client is looking for a diligent and technically proficient Technical Support Engineer to join their customer service team in Kolkata, West Bengal, IN . This role requires providing high-level technical assistance and support for our client's products and services. You will be responsible for diagnosing and resolving complex technical issues reported by customers via phone, email, or chat. This hybrid position offers the flexibility to work partially from home and partially from the office. Key responsibilities include troubleshooting hardware and software problems, guiding users through step-by-step solutions, and documenting all interactions and resolutions. The Technical Support Engineer will also be involved in creating and maintaining technical documentation, knowledge base articles, and user guides to empower customers and internal teams. You will collaborate with engineering and product development teams to escalate unresolved issues and contribute to product improvements. The ideal candidate will have excellent communication skills, a patient demeanor, and a passion for helping customers succeed. A strong understanding of IT systems, networking concepts, and common software applications is essential. You will be expected to manage your workload effectively, prioritize tickets, and meet service level agreements (SLAs). This is an excellent opportunity to develop your technical expertise and contribute to customer satisfaction in a supportive and dynamic environment. We are seeking a proactive problem-solver who can adapt to new technologies and provide exceptional support. A Bachelor's degree in Computer Science, Information Technology, or a related field, along with 2-4 years of experience in technical support or a similar customer-facing IT role, is required.
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4
Technical Support Lead
700016 Kolkata, West Bengal
₹750000 Annually
WhatJobs
Posted 23 days ago
Job Viewed
Job Description
Our client is seeking a highly motivated and experienced Technical Support Lead to join their fully remote, customer-centric organization. In this critical role, you will be responsible for leading and mentoring a team of remote technical support specialists, ensuring the delivery of exceptional support services to our diverse customer base. You will oversee the daily operations of the support desk, manage ticket queues, and implement best practices to optimize response and resolution times. A significant part of your role will involve developing and maintaining comprehensive knowledge base articles, troubleshooting guides, and training materials to empower both the support team and end-users. You will be the primary point of contact for escalated technical issues, applying your deep understanding of IT systems and software to diagnose and resolve complex problems. This includes troubleshooting hardware, software, network, and application issues across various platforms. You will also play a key role in identifying recurring issues and collaborating with engineering and product teams to implement long-term solutions and product improvements. Performance monitoring, reporting on support metrics (e.g., customer satisfaction, first-contact resolution rates), and conducting regular team meetings to discuss performance and provide feedback are essential duties. The ideal candidate possesses strong leadership qualities, excellent interpersonal and communication skills, and a passion for customer service. You should have a proven track record in technical support management, with a deep understanding of ITIL frameworks and service desk operations. The ability to manage a remote team effectively, foster a collaborative environment, and drive continuous improvement is crucial. This is a fully remote position, requiring a dedicated home office setup and reliable internet connectivity, offering a fantastic opportunity to contribute to a leading tech-enabled service provider from Kolkata, West Bengal, IN , or any location within India.
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5
Technical Manager
Kolkata, West Bengal
CBRE
Posted 4 days ago
Job Viewed
Job Description
Technical Manager
Job ID
Posted
09-Apr-2025
Role type
Full-time
Areas of Interest
Building Management, Engineering/Maintenance, Facilities Management, Property Management
Location(s)
Kolkata - West Bengal - India
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
Job ID
Posted
09-Apr-2025
Role type
Full-time
Areas of Interest
Building Management, Engineering/Maintenance, Facilities Management, Property Management
Location(s)
Kolkata - West Bengal - India
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
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6
Technical Recruiter
700001 Kolkata, West Bengal
₹750000 Annually
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
Our client, a leading recruitment consultancy, is seeking a highly motivated and results-driven Technical Recruiter to join their dynamic, fully remote team. This role is focused on identifying, engaging, and placing top-tier technology professionals with our diverse range of clients. You will manage the full recruitment lifecycle, from understanding client requirements and developing sourcing strategies to candidate screening, interview coordination, and offer management. Leveraging advanced sourcing tools and techniques, including LinkedIn Recruiter, boolean searches, and niche job boards, you will build and nurture robust talent pipelines for in-demand technical roles. The ideal candidate will possess a strong understanding of various technology stacks, programming languages, and IT roles. Excellent communication, negotiation, and interpersonal skills are crucial for building rapport with candidates and clients alike. You will be responsible for conducting in-depth technical interviews, assessing candidate qualifications, and ensuring a positive candidate experience throughout the hiring process. This position requires a proactive approach, exceptional organizational skills, and the ability to manage multiple priorities in a fast-paced, remote environment. A proven track record of successfully filling challenging technical positions is highly desirable. You will work collaboratively with account managers and other recruiters to achieve departmental goals and contribute to the overall success of the consultancy. This is an excellent opportunity for a driven recruiter to excel in a supportive and flexible remote work setting, making a significant impact on the careers of technology professionals and the growth of our client companies.
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7
Technical Recruiter
700001 Kolkata, West Bengal
₹90000 Annually
WhatJobs
Posted 10 days ago
Job Viewed
Job Description
Our client, a leading recruitment consultancy, is seeking an exceptional Technical Recruiter to join our fully remote team. This role is critical to identifying and attracting top-tier talent within the IT and technology sectors for our diverse client base. You will be responsible for the full recruitment lifecycle, from sourcing and screening candidates to managing offers and building strong relationships with both clients and applicants. As a remote-first organization, we provide the flexibility to work from your preferred location, supported by state-of-the-art recruitment tools and collaborative platforms. The ideal candidate will possess a deep understanding of technology roles, exceptional sourcing skills, and a proven ability to engage and influence candidates.
Responsibilities:
Responsibilities:
- Source, screen, and interview candidates for a wide range of technical positions across various industries.
- Develop and implement effective sourcing strategies using various channels, including job boards, social media, professional networks, and direct outreach.
- Partner closely with clients to understand their hiring needs, company culture, and specific role requirements.
- Manage the entire recruitment process, from initial contact through to offer negotiation and onboarding support.
- Build and maintain a strong pipeline of qualified candidates for current and future opportunities.
- Develop and maintain strong relationships with clients, providing regular updates on recruitment progress.
- Ensure a positive candidate experience throughout the recruitment process.
- Stay current with industry trends, market intelligence, and best practices in technical recruiting.
- Utilize and optimize applicant tracking systems (ATS) to manage candidate data and recruitment workflows.
- Contribute to the continuous improvement of recruitment processes and strategies.
- Bachelor's degree in Human Resources, Business Administration, or a related field, or equivalent practical experience.
- 3+ years of experience in technical recruitment, preferably within a consultancy or agency environment.
- In-depth knowledge of various technology roles, skills, and industry trends (e.g., software development, data science, cybersecurity, cloud computing).
- Proven ability to source passive candidates using advanced search techniques.
- Excellent interviewing, communication, and negotiation skills.
- Experience with applicant tracking systems (ATS) and recruitment software.
- Strong organizational skills and the ability to manage multiple requisitions simultaneously.
- Ability to work independently and collaboratively in a remote team setting.
- A proactive approach and a strong sense of urgency.
- A passion for connecting talent with opportunity.
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8
Technical Recruiter
700001 Kolkata, West Bengal
₹650000 Annually
WhatJobs
Posted 17 days ago
Job Viewed
Job Description
Our client, a leading recruitment consultancy, is seeking a proactive and skilled Technical Recruiter to join their expanding team. This hybrid role combines the flexibility of remote work with essential in-office collaboration, based in our Kolkata office. You will be instrumental in sourcing, screening, and identifying top-tier technical talent for a diverse range of clients across various industries. Your primary focus will be on understanding client needs, developing effective recruitment strategies, and managing the full recruitment lifecycle, from initial contact to offer negotiation. The ideal candidate will possess strong sourcing skills, excellent communication abilities, a deep understanding of technology roles and requirements, and a proven ability to build relationships with both candidates and hiring managers. You will leverage various recruitment tools and techniques to identify and engage passive and active job seekers. A sharp eye for talent and a passion for connecting people with their ideal career opportunities are key.
Key Responsibilities:
Qualifications:
This is a fantastic opportunity for a dedicated technical recruiter to contribute to a dynamic consultancy, playing a pivotal role in connecting top tech talent with exciting career advancements, while enjoying the benefits of a hybrid work model.
Location: Kolkata, West Bengal, IN
Key Responsibilities:
- Source, screen, and qualify technical candidates for various client positions.
- Develop and implement effective sourcing strategies using job boards, social media, professional networks, and other channels.
- Conduct in-depth interviews to assess candidate qualifications, skills, and cultural fit.
- Build and maintain a strong pipeline of qualified technical candidates.
- Manage the end-to-end recruitment process, including scheduling interviews, collecting feedback, and extending offers.
- Collaborate closely with hiring managers to understand their staffing needs and provide market insights.
- Maintain accurate and up-to-date candidate records in the applicant tracking system (ATS).
- Negotiate compensation packages and facilitate the offer process.
- Stay abreast of technology trends and the competitive landscape for talent acquisition.
- Build and nurture relationships with candidates and clients.
Qualifications:
- Bachelor's degree in Human Resources, Business Administration, or a related field.
- Minimum of 3-5 years of experience in technical recruitment, preferably within a consultancy or agency environment.
- Proven experience in sourcing and recruiting for IT roles (e.g., software development, data science, cybersecurity, cloud computing).
- Proficiency with applicant tracking systems (ATS) and other recruitment software.
- Excellent communication, interpersonal, and negotiation skills.
- Strong understanding of technical roles and required skill sets.
- Ability to work independently and as part of a collaborative team in a hybrid setting.
- Results-oriented with a strong drive to meet and exceed recruitment targets.
This is a fantastic opportunity for a dedicated technical recruiter to contribute to a dynamic consultancy, playing a pivotal role in connecting top tech talent with exciting career advancements, while enjoying the benefits of a hybrid work model.
Location: Kolkata, West Bengal, IN
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