333 Technical Specialists jobs in West Bengal

• Provide technical assistance and support for incoming queries and issues related to software products.
• Respond to customer queries in a timely manner across various communication channels (phone, email, chat).
• Walk customers through problem-solving processes.
• Install, modify, and repair computer hardware and software.
• Run diagnostic programs to resolve problems.
• Identify and escalate issues to the appropriate internal teams.
• Produce technical documentation and FAQs.
• Manage and maintain IT support tickets.
• Provide feedback on common customer issues to the product development team.
• Ensure efficient and effective resolution of customer technical issues.

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 2 years of experience in technical support or a similar customer-facing IT role.
• Strong knowledge of operating systems (Windows, macOS, Linux) and common software applications.
• Excellent troubleshooting and problem-solving skills.
• Superior communication and interpersonal skills, with the ability to explain technical issues clearly.
• Experience with ticketing systems (e.g., Zendesk, ServiceNow).
• Ability to work independently and manage time effectively in a remote setting.
• Customer-focused mindset with a commitment to providing excellent service.

s discussed, please find below the JD for the Telephony support executive. (Simran's replacement)

The person will be responsible for ensuring seamless calling operations, resolving telephony issues, and coordinating with vendors and users.

Key Responsibilities

• Telephony Management
• Administer and manage telephony systems (VoIP / Cloud Telephony platforms such as Acefone/Ozonetel).
• Set up new accounts, phone numbers, extensions, and user permissions for team members.
• Monitor call logs, dropped calls, and system performance to ensure optimal functioning.

Troubleshooting & Support

• Act as the first point of contact for all telephony-related issues faced by users.
• Diagnose and resolve call quality issues (echo, lag, drops, login errors, headset/softphone problems).
• Provide remote technical support and clear step-by-step troubleshooting guidance to users.

Integration & Tools

• Support telephony integrations with CRM tools
• Ensure accurate call logging, click-to-call functionality, and lead tracking through integrated systems.

Coordination & Reporting

• Liaise with telephony vendors and IT/network teams for issue escalation and service outages.
• Maintain documentation, SOPs, and quick reference guides for users.
• Generate reports on call performance, usage patterns, and system health for management review.

Required Skills & Qualifications

• Strong working knowledge of VoIP / Telephony systems (SIP, DID, IVR, call routing).
• Basic network troubleshooting skills (bandwidth, latency).
• Experience in CRM–telephony integrations.
• Prior experience in IT Helpdesk / Telephony Administrator / VoIP Support roles preferred.
• Strong problem-solving and analytical skills.
• Excellent communication skills to explain technical issues in simple terms.
• Ability to work independently and manage multiple support requests simultaneously.

s discussed, please find below the JD for the Telephony support executive. (Simran's replacement)

The person will be responsible for ensuring seamless calling operations, resolving telephony issues, and coordinating with vendors and users.

Key Responsibilities

• Telephony Management
• Administer and manage telephony systems (VoIP / Cloud Telephony platforms such as Acefone/Ozonetel).
• Set up new accounts, phone numbers, extensions, and user permissions for team members.
• Monitor call logs, dropped calls, and system performance to ensure optimal functioning.

Troubleshooting & Support

• Act as the first point of contact for all telephony-related issues faced by users.
• Diagnose and resolve call quality issues (echo, lag, drops, login errors, headset/softphone problems).
• Provide remote technical support and clear step-by-step troubleshooting guidance to users.

Integration & Tools

• Support telephony integrations with CRM tools
• Ensure accurate call logging, click-to-call functionality, and lead tracking through integrated systems.

Coordination & Reporting

• Liaise with telephony vendors and IT/network teams for issue escalation and service outages.
• Maintain documentation, SOPs, and quick reference guides for users.
• Generate reports on call performance, usage patterns, and system health for management review.

Required Skills & Qualifications

• Strong working knowledge of VoIP / Telephony systems (SIP, DID, IVR, call routing).
• Basic network troubleshooting skills (bandwidth, latency).
• Experience in CRM–telephony integrations.
• Prior experience in IT Helpdesk / Telephony Administrator / VoIP Support roles preferred.
• Strong problem-solving and analytical skills.
• Excellent communication skills to explain technical issues in simple terms.
• Ability to work independently and manage multiple support requests simultaneously.

1. Call current customers and expose them to new or existing features of our products.
2. Design and execute online marketing campaigns through popular social networks and other electronic media channels.
3. Design marketing material (graphics and text). Experience in graphic design will be a plus.
4. Join business meetings and attend tradeshows. Some travel may be necessary.

1. Competitive compensation with base salary
2. Comprehensive training
3. An upbeat, professional, and positive work environment in a high growth technology company

Selected candidates will work at the Columbia, MD office. If interested in making an impact in this world  and excited to be a part of the Agnik team then send your resume with subject "Product Sales Associate".

Local candidates only: Columbia, MD, USA
Required experience: Sales: 1 year
Required education: Bachelor's Degree from a reputed four year university.

AGNIK is looking for top-quality individuals with strong background in system development and data mining. Selected person(s) must have the following qualifications:

1. System Development: Experience in developing large systems in Java and C, embedded system programming, distributed programming, web service development, wireless applications. 

2. Data Mining: Data stream mining, distributed data mining, time series analysis, anomaly detection.
Candidates with graduate degrees in Computer Science or related areas will be preferred. Positions do not require US citizenship but the candidates should be authorized to work in the United States. Agnik offers a highly attractive compensation package along with full range of benefits and an exciting opportunity on state of the art technology. If you love data science/software development and interested in joining the Agnik team then

The Technical Support Specialist - Intern works in a fast-paced, demanding technical customer support centre environment that requires timely solutions to complex technical problems, often of a critical nature to the customer. As a technical support specialist for Teradata s Base Support team, you will perform troubleshooting activities, escalate problems to the appropriate party(s), and assist in communicating the solution to the customer. You will develop and maintain a working knowledge of current hardware, software, firmware, processes, and tools. You are required to have both strong technical and interpersonal skills. The work environment requires 24x7 coverage which is achieved via follow the sub-Model, on-call rotations, and extended hours, as needed, to accommodate customer needs. This position will also be supporting international customers in Japan for after hours and the ability to be proficient in English is a plus.

Who You'll Work With

As the Technical Support Specialist for GSO BASE typically works in a collaborative environment and interacts with various teams and individuals within Teradata. Some of the key stakeholders and colleagues that a Technical Support Specialist- Japanese Support may work with Customers, Product Support Engineers, Platform support engineers, Service Experience Managers, Critical Support Managers, Infrastructure and Operations Teams, Training and Onboarding Teams, Third-party Vendors and other Engineering teams.

What Makes You a Qualified Candidate

• Effective oral and written communications skills in English language.
• 0-1 years of Technical Support related experience.
• Candidate should know the Japanese Language, If certified Japanese certified it would be huge plus.
• Good Database and Operating System knowledge
• Experience in Help Desk/Customer service position is a plus
• Knowledge of Support Center procedures and troubleshooting protocols.
• Knowledge of UNIX, Linux, Windows and other current operating systems.
• Knowledge of Teradata support tools including the installation of remote tools is a plus.

What You'll Bring

As a Technical Support Specialist for GSO BASE, you will need to bring a combination of technical expertise, customer service skills, and problem-solving abilities to effectively assist customers with their cloud-related issues. You will serve as a bridge between customers and the technical aspects of Teradata services. Your ability to solve problems, provide excellent customer service, and stay current with cloud & On prem technologies will be essential in ensuring customer satisfaction and success in this role. .

Here's what you should bring to excel in this role:

• You should accept and respond to incoming calls and emails from English Speaking customers.
• You should be able to collaborate effectively with other support analysts, developers, engineers, and various teams to resolve complex issues.
• Provide Initial problem triage and clarify problem definition.
• Search knowledge bases for known solutions to known problems.
• Identification and management of duplicate incidents
• Extract logs, dumps, error files from customer systems and analyse.
• Prepare and transmit source upgrade files.
• Provide remote support to on-site resources.
• Isolates standard problems.
• Log problem resolution and support knowledge creation
• Coordinates activities associated with product/service resolution issues.
• Apply search tools to identify previously developed solutions and recognize patterns and symptoms.
• Coordinate with customers and end-users to implement solutions.
• Track, monitor and maintain incident progress.
• Work set schedules including weekends and holidays in support of 24X7 coverage.