452 Technical Specialists jobs in West Bengal

• Provide first-line technical support to customers via phone, email, and chat.
• Diagnose and resolve hardware, software, and network-related issues.
• Guide users through step-by-step solutions and clear instructions.
• Escalate unresolved issues to appropriate internal teams or senior support staff.
• Maintain accurate and detailed records of customer interactions, issues, and resolutions in the support ticketing system.
• Develop and maintain a knowledge base of common issues and their solutions.
• Proactively identify trends in customer issues and report them to management.
• Assist in testing new software releases and updates to identify potential problems.
• Provide training and support to end-users on product functionality.
• Ensure all support requests are resolved within defined service level agreements (SLAs).
• Contribute to a positive customer experience by demonstrating patience, empathy, and professionalism.
• Stay up-to-date with product developments and technical advancements.

• High school diploma or equivalent; Associate's or Bachelor's degree in IT or a related field is a plus.
• Proven experience in a technical support or helpdesk role (1-3 years preferred).
• Strong knowledge of operating systems (Windows, macOS), common software applications, and basic networking concepts.
• Excellent problem-solving and troubleshooting skills.
• Exceptional communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
• Familiarity with ticketing systems (e.g., Zendesk, ServiceNow).
• Ability to work independently and as part of a team.
• Customer-centric mindset with a commitment to service excellence.
• Willingness to work in shifts and be available for on-call support if required.
• Demonstrated ability to handle pressure and manage multiple tasks simultaneously.

• Provide timely and effective technical support to users via phone, email, and chat.
• Troubleshoot and diagnose hardware, software, and network issues.
• Guide users through step-by-step solutions and clearly explain technical concepts.
• Escalate complex issues to higher-level support teams when necessary.
• Document all support interactions, issues, and resolutions in the ticketing system.
• Create and maintain knowledge base articles and FAQs to help users resolve common problems.
• Identify recurring technical issues and provide feedback to development teams for product improvement.
• Assist with the setup and configuration of user accounts and software.
• Ensure a high level of customer satisfaction through excellent service.
• Stay updated on product features and technical specifications.

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 2 years of experience in technical support or a similar customer-facing IT role.
• Strong knowledge of operating systems (Windows, macOS, Linux), common software applications, and basic networking concepts.
• Familiarity with remote support tools and ticketing systems (e.g., Zendesk, Jira Service Management).
• Excellent troubleshooting and problem-solving skills.
• Outstanding communication and interpersonal skills, with the ability to explain technical information clearly.
• Patience, empathy, and a customer-focused attitude.
• Ability to work independently and manage time effectively in a remote environment.
• Basic understanding of hardware components and their functions.
• Experience in troubleshooting mobile devices is a plus.

Job Title: Junior Engineer, Technical Support, tier 2

NIKSUN is the recognized worldwide leader in making the Unknown Known, by using next-generation technology that revolutionizes the way networks and services are secured, protected, and managed. The company develops and deploys a complete range of award-winning forensics, compliance, security surveillance, and performance management solutions for applications ranging from core infrastructures to edge and branch environments.

Key responsibilities:

Respond to customer incidents through conducting preliminary assessment to product or system issues. Debug and track until resolution by analyzing the source of the issue and its impact on hardware, network, and storage resources. With your technical expertise you will support cloud solutions, App installs, release updates & upgrade, testing, deploying, maintaining, and enhancing software solutions. You will address bugs and escalate to engineering check code and verify accuracy, testability, functionality, and efficiency. Also, you should have a good understanding of different hardware components: processing, networking, storage. NIKSUN Cloud Support engineer is a customer facing role on which you

• Engage with NIKSUN’s clients on live troubleshooting sessions via telephone, e-mails, live-Chat to provide level 1/2 support on a vast array of NIKSUN products.
• Lead, manage and drive incidents to resolution, whether reported reactively by customers or proactively through NIKSUN monitoring tools.
• Adhere to incident severity standards, escalating none resolved incidents to Tier 3 at due time.
• Work with different NIKSUN engineering departments, relay a technical message back to the customer in a simple non-technical language if required.
• Maintain updates flowing to customers regarding incident resolution efforts at all times.
• NIKSUN Cloud support operates 24x7x365, you’ll be required to work on a shift schedule including day, night, weekends, and holidays.

Requirements:

• Must have 3 years of experience with DevOps support and experience in programming languages (preferred shell scripting).
• Must have 1 year of experience testing and maintaining software products.
• Must have 1 year of experience in cloud computing Kubernetes, Docker, YAML files…etc.
• Experience in providing technical support to Global clients.
• Excellent problem-solving and communication skills.
• Ability to provide step-by-step technical help, both written and verbal.
• Hands-on experience with Windows/Linux OS environments.
• Additional certification in Linux, Cisco, and Network and Information Security or similar technologies is a plus.
• Looking for immediate joiners

Required Skills and traits:

• Experience providing technical support to Global clients
• Excellent problem solving and communication skills.
• NIKSUN encourages teamwork, collaboration, and knowledge sharing.
• Mentor other team members and push the team for success.

Professional Requirements:

• Bachelor’s Degree in computer science or equivalent software engineering discipline.

Qualified applicants will receive consideration for employment without regard to age, race, creed, color, religion, sex, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, or protected veteran status.

Job Title: Junior Engineer, Technical Support, tier 2

NIKSUN is the recognized worldwide leader in making the Unknown Known, by using next-generation technology that revolutionizes the way networks and services are secured, protected, and managed. The company develops and deploys a complete range of award-winning forensics, compliance, security surveillance, and performance management solutions for applications ranging from core infrastructures to edge and branch environments.

Key responsibilities:

Respond to customer incidents through conducting preliminary assessment to product or system issues. Debug and track until resolution by analyzing the source of the issue and its impact on hardware, network, and storage resources. With your technical expertise you will support cloud solutions, App installs, release updates & upgrade, testing, deploying, maintaining, and enhancing software solutions. You will address bugs and escalate to engineering check code and verify accuracy, testability, functionality, and efficiency. Also, you should have a good understanding of different hardware components: processing, networking, storage. NIKSUN Cloud Support engineer is a customer facing role on which you

• Engage with NIKSUN’s clients on live troubleshooting sessions via telephone, e-mails, live-Chat to provide level 1/2 support on a vast array of NIKSUN products.
• Lead, manage and drive incidents to resolution, whether reported reactively by customers or proactively through NIKSUN monitoring tools.
• Adhere to incident severity standards, escalating none resolved incidents to Tier 3 at due time.
• Work with different NIKSUN engineering departments, relay a technical message back to the customer in a simple non-technical language if required.
• Maintain updates flowing to customers regarding incident resolution efforts at all times.
• NIKSUN Cloud support operates 24x7x365, you’ll be required to work on a shift schedule including day, night, weekends, and holidays.

Requirements:

• Must have 3 years of experience with DevOps support and experience in programming languages (preferred shell scripting).
• Must have 1 year of experience testing and maintaining software products.
• Must have 1 year of experience in cloud computing Kubernetes, Docker, YAML files…etc.
• Experience in providing technical support to Global clients.
• Excellent problem-solving and communication skills.
• Ability to provide step-by-step technical help, both written and verbal.
• Hands-on experience with Windows/Linux OS environments.
• Additional certification in Linux, Cisco, and Network and Information Security or similar technologies is a plus.
• Looking for immediate joiners

Required Skills and traits:

• Experience providing technical support to Global clients
• Excellent problem solving and communication skills.
• NIKSUN encourages teamwork, collaboration, and knowledge sharing.
• Mentor other team members and push the team for success.

Professional Requirements:

• Bachelor’s Degree in computer science or equivalent software engineering discipline.

Qualified applicants will receive consideration for employment without regard to age, race, creed, color, religion, sex, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, or protected veteran status.

Job Title: Junior Engineer, Technical Support, tier 2

NIKSUN is the recognized worldwide leader in making the Unknown Known, by using next-generation technology that revolutionizes the way networks and services are secured, protected, and managed. The company develops and deploys a complete range of award-winning forensics, compliance, security surveillance, and performance management solutions for applications ranging from core infrastructures to edge and branch environments.

Key responsibilities:

Respond to customer incidents through conducting preliminary assessment to product or system issues. Debug and track until resolution by analyzing the source of the issue and its impact on hardware, network, and storage resources. With your technical expertise you will support cloud solutions, App installs, release updates & upgrade, testing, deploying, maintaining, and enhancing software solutions. You will address bugs and escalate to engineering check code and verify accuracy, testability, functionality, and efficiency. Also, you should have a good understanding of different hardware components: processing, networking, storage. NIKSUN Cloud Support engineer is a customer facing role on which you

• Engage with NIKSUN’s clients on live troubleshooting sessions via telephone, e-mails, live-Chat to provide level 1/2 support on a vast array of NIKSUN products.
• Lead, manage and drive incidents to resolution, whether reported reactively by customers or proactively through NIKSUN monitoring tools.
• Adhere to incident severity standards, escalating none resolved incidents to Tier 3 at due time.
• Work with different NIKSUN engineering departments, relay a technical message back to the customer in a simple non-technical language if required.
• Maintain updates flowing to customers regarding incident resolution efforts at all times.
• NIKSUN Cloud support operates 24x7x365, you’ll be required to work on a shift schedule including day, night, weekends, and holidays.

Requirements:

• Must have 3 years of experience with DevOps support and experience in programming languages (preferred shell scripting).
• Must have 1 year of experience testing and maintaining software products.
• Must have 1 year of experience in cloud computing Kubernetes, Docker, YAML files…etc.
• Experience in providing technical support to Global clients.
• Excellent problem-solving and communication skills.
• Ability to provide step-by-step technical help, both written and verbal.
• Hands-on experience with Windows/Linux OS environments.
• Additional certification in Linux, Cisco, and Network and Information Security or similar technologies is a plus.
• Looking for immediate joiners

Required Skills and traits:

• Experience providing technical support to Global clients
• Excellent problem solving and communication skills.
• NIKSUN encourages teamwork, collaboration, and knowledge sharing.
• Mentor other team members and push the team for success.

Professional Requirements:

• Bachelor’s Degree in computer science or equivalent software engineering discipline.

Qualified applicants will receive consideration for employment without regard to age, race, creed, color, religion, sex, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, or protected veteran status.

TCS is Hiring - Customer Support Specialist

Location - Kolkata

Experience Range - 2 years to 8 years

Skills - International Voice Support

Responsibility:

1. Excellent customer service skills
2. Must be able to multi-task, prioritize and deliver time sensitive information to proper authorities and stakeholders.
3. Participate in job related training programs and meetings to continually refresh and update knowledge.
4. Shift work in a 24/7 operation center environment includes after hours, weekends, and holidays.

Regards,

Dolly Suryavanshi

Sourcer. HR. TA

1. Call current customers and expose them to new or existing features of our products.
2. Design and execute online marketing campaigns through popular social networks and other electronic media channels.
3. Design marketing material (graphics and text). Experience in graphic design will be a plus.
4. Join business meetings and attend tradeshows. Some travel may be necessary.

1. Competitive compensation with base salary
2. Comprehensive training
3. An upbeat, professional, and positive work environment in a high growth technology company

Selected candidates will work at the Columbia, MD office. If interested in making an impact in this world  and excited to be a part of the Agnik team then send your resume with subject "Product Sales Associate".

Local candidates only: Columbia, MD, USA
Required experience: Sales: 1 year
Required education: Bachelor's Degree from a reputed four year university.

AGNIK is looking for top-quality individuals with strong background in system development and data mining. Selected person(s) must have the following qualifications:

1. System Development: Experience in developing large systems in Java and C, embedded system programming, distributed programming, web service development, wireless applications. 

2. Data Mining: Data stream mining, distributed data mining, time series analysis, anomaly detection.
Candidates with graduate degrees in Computer Science or related areas will be preferred. Positions do not require US citizenship but the candidates should be authorized to work in the United States. Agnik offers a highly attractive compensation package along with full range of benefits and an exciting opportunity on state of the art technology. If you love data science/software development and interested in joining the Agnik team then

ROLE RESPONSIBILITIES

• Perform hands-on design and development for portal sites.
• Support activities for portal sites with focus on feature-rich design, usability, and site performance.
• Deliver solutions based on requirements and pending schedules.
• Establish and execute traceable unit and integration tests.
• Provide estimates, regarding work effort, for assigned projects.
• Understand and apply industry practices, architectural standards, and department policies / procedures relating to work assignments.
• Help troubleshoot and resolve technical issues as they arise.

TECHNICAL QUALIFICATIONS

• Experience delivering customer-facing enterprise-level solutions from start to finish.
• At least 3+ years of advanced development experience utilizing React and related technologies.
• Ability to translate business requirements into technical requirements.
• Experience developing Web UI for complex business applications.
• Required Stack Experience: React, Redux, Typescript, CSS, HTML, Bootstrap, Responsive Design, Media Queries.
• Experience with Ag-Grid and Material UI controls.
• Proven utilization of Web services, including Service/System Integrations.
• Experience with code management tools, automated build setup, and deployment procedures.

GENERAL QUALIFICATIONS

• Personal time-management skills with an ability to meet individual, and team deadlines.
• Excellent communication, presentation, and organization skills.
• Ability to communicate effectively across multiple IT team disciplines.
• Strong analytical and problem-solving skills.
• Insurance industry experience is considered a plus.

EDUCATION REQUIREMENTS

• Bachelor's Degree in Computer Information Science, Engineering, or a related field (or equivalent experience).