What Jobs are available for Technical Specialists in West Bengal?
Showing 109 Technical Specialists jobs in West Bengal
Technical Support Specialist
Posted 11 days ago
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As a Technical Support Specialist, your duties will include responding to customer inquiries via phone, email, and chat, diagnosing and resolving hardware and software problems, and escalating complex issues to senior technical staff when necessary. You will maintain accurate records of customer interactions and resolutions in our ticketing system. A key part of your role will be to educate users on best practices and product features to enhance their experience.
Key tasks involve identifying the root cause of technical problems, providing clear and concise instructions for solutions, and ensuring timely follow-up to confirm resolution. You will contribute to the development of knowledge base articles and FAQs to empower users and reduce support volume. The ideal candidate will possess excellent communication and active listening skills, a patient demeanor, and a strong aptitude for problem-solving.
We are looking for candidates with a Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. Previous experience in a technical support or customer service role is required. Familiarity with operating systems (Windows, macOS), network protocols, and common software applications is essential. Experience with CRM or ticketing systems (e.g., Zendesk, Salesforce Service Cloud) is a significant advantage. If you are passionate about technology, enjoy helping people, and are looking for a challenging yet rewarding role with a hybrid work arrangement, we encourage you to apply.
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Technical Support Specialist
Posted 24 days ago
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Responsibilities:
- Provide first-level technical support to customers via phone, email, and chat.
- Diagnose and resolve hardware, software, and network issues.
- Guide users through troubleshooting steps and provide clear instructions.
- Escalate unresolved issues to appropriate support teams.
- Document all support interactions, issues, and resolutions in a ticketing system.
- Contribute to the creation and maintenance of a knowledge base.
- Identify recurring technical issues and suggest potential solutions.
- Follow up with customers to ensure their issues are resolved satisfactorily.
- Stay up-to-date with product updates and technical advancements.
- Maintain a high level of customer satisfaction.
- Adhere to support service level agreements (SLAs).
- Assist with user account management and basic system administration tasks.
- High school diploma or equivalent; associate's or bachelor's degree in a technical field is a plus.
- Proven experience in technical support or a similar customer service role.
- Strong understanding of operating systems (Windows, macOS), common software applications, and hardware troubleshooting.
- Excellent problem-solving and analytical skills.
- Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly.
- Patience and a customer-centric approach.
- Ability to work independently and manage time effectively in a remote setting.
- Familiarity with ticketing systems (e.g., Zendesk, ServiceNow) is an advantage.
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Technical Support Specialist
Posted 25 days ago
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Key Responsibilities:
- Provide first-line technical support to customers via phone, email, and chat.
- Diagnose and resolve hardware, software, and network-related issues.
- Guide users through step-by-step solutions and clear instructions.
- Escalate unresolved issues to appropriate internal teams or senior support staff.
- Maintain accurate and detailed records of customer interactions, issues, and resolutions in the support ticketing system.
- Develop and maintain a knowledge base of common issues and their solutions.
- Proactively identify trends in customer issues and report them to management.
- Assist in testing new software releases and updates to identify potential problems.
- Provide training and support to end-users on product functionality.
- Ensure all support requests are resolved within defined service level agreements (SLAs).
- Contribute to a positive customer experience by demonstrating patience, empathy, and professionalism.
- Stay up-to-date with product developments and technical advancements.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree in IT or a related field is a plus.
- Proven experience in a technical support or helpdesk role (1-3 years preferred).
- Strong knowledge of operating systems (Windows, macOS), common software applications, and basic networking concepts.
- Excellent problem-solving and troubleshooting skills.
- Exceptional communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
- Familiarity with ticketing systems (e.g., Zendesk, ServiceNow).
- Ability to work independently and as part of a team.
- Customer-centric mindset with a commitment to service excellence.
- Willingness to work in shifts and be available for on-call support if required.
- Demonstrated ability to handle pressure and manage multiple tasks simultaneously.
This is an excellent opportunity for an individual looking to grow their career in technical support within a vibrant company. Join our client's dedicated support team in Kolkata, West Bengal, IN , and make a difference in our customers' experience.
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Technical Support Specialist
Posted 25 days ago
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Technical Support Engineer
Posted 14 days ago
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Technical Support Lead
Posted 23 days ago
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Technical Manager
Posted 4 days ago
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Job ID
Posted
09-Apr-2025
Role type
Full-time
Areas of Interest
Building Management, Engineering/Maintenance, Facilities Management, Property Management
Location(s)
Kolkata - West Bengal - India
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
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Technical Recruiter
Posted 8 days ago
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Technical Recruiter
Posted 10 days ago
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Responsibilities:
- Source, screen, and interview candidates for a wide range of technical positions across various industries.
- Develop and implement effective sourcing strategies using various channels, including job boards, social media, professional networks, and direct outreach.
- Partner closely with clients to understand their hiring needs, company culture, and specific role requirements.
- Manage the entire recruitment process, from initial contact through to offer negotiation and onboarding support.
- Build and maintain a strong pipeline of qualified candidates for current and future opportunities.
- Develop and maintain strong relationships with clients, providing regular updates on recruitment progress.
- Ensure a positive candidate experience throughout the recruitment process.
- Stay current with industry trends, market intelligence, and best practices in technical recruiting.
- Utilize and optimize applicant tracking systems (ATS) to manage candidate data and recruitment workflows.
- Contribute to the continuous improvement of recruitment processes and strategies.
- Bachelor's degree in Human Resources, Business Administration, or a related field, or equivalent practical experience.
- 3+ years of experience in technical recruitment, preferably within a consultancy or agency environment.
- In-depth knowledge of various technology roles, skills, and industry trends (e.g., software development, data science, cybersecurity, cloud computing).
- Proven ability to source passive candidates using advanced search techniques.
- Excellent interviewing, communication, and negotiation skills.
- Experience with applicant tracking systems (ATS) and recruitment software.
- Strong organizational skills and the ability to manage multiple requisitions simultaneously.
- Ability to work independently and collaboratively in a remote team setting.
- A proactive approach and a strong sense of urgency.
- A passion for connecting talent with opportunity.
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Technical Recruiter
Posted 17 days ago
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Job Description
Key Responsibilities:
- Source, screen, and qualify technical candidates for various client positions.
- Develop and implement effective sourcing strategies using job boards, social media, professional networks, and other channels.
- Conduct in-depth interviews to assess candidate qualifications, skills, and cultural fit.
- Build and maintain a strong pipeline of qualified technical candidates.
- Manage the end-to-end recruitment process, including scheduling interviews, collecting feedback, and extending offers.
- Collaborate closely with hiring managers to understand their staffing needs and provide market insights.
- Maintain accurate and up-to-date candidate records in the applicant tracking system (ATS).
- Negotiate compensation packages and facilitate the offer process.
- Stay abreast of technology trends and the competitive landscape for talent acquisition.
- Build and nurture relationships with candidates and clients.
Qualifications:
- Bachelor's degree in Human Resources, Business Administration, or a related field.
- Minimum of 3-5 years of experience in technical recruitment, preferably within a consultancy or agency environment.
- Proven experience in sourcing and recruiting for IT roles (e.g., software development, data science, cybersecurity, cloud computing).
- Proficiency with applicant tracking systems (ATS) and other recruitment software.
- Excellent communication, interpersonal, and negotiation skills.
- Strong understanding of technical roles and required skill sets.
- Ability to work independently and as part of a collaborative team in a hybrid setting.
- Results-oriented with a strong drive to meet and exceed recruitment targets.
This is a fantastic opportunity for a dedicated technical recruiter to contribute to a dynamic consultancy, playing a pivotal role in connecting top tech talent with exciting career advancements, while enjoying the benefits of a hybrid work model.
Location: Kolkata, West Bengal, IN
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