33,099 Technical Staff jobs in India
Technical Services Manager
Haryana, Uttar Pradesh
Sprinklr
Posted today
Job Viewed
Job Description
Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale - across every customer touchpoint.
By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr's unified platform provides powerful solutions for every customer-facing team - spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management - enabling enterprises to unify data, break down silos, and act on real-time insights.
Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.
**Job Description**
**Key Responsibilities**
**Project & Delivery Management**
+ Engage early in new projects with customer and internal leaders to ensure clarity on goals, timelines, and deliverables.
+ Review and validate Technical Services (TS) Statements of Work (SOW), proactively identifying scope misalignments and driving resolution.
+ Oversee project resource allocation to ensure appropriate staffing and capacity planning.
+ Conduct weekly team and project meetings to track progress, resolve blockers, and ensure alignment with customer objectives.
+ Validate project timelines against TS scope and commitments, ensuring risks are escalated and managed effectively.
+ Maintain and update Asana (or equivalent) for project and resource management, ensuring accuracy and visibility across teams.
+ Confirm resource assignments and highlight any limitations of scope or capacity to stakeholders.
**Team Leadership & Development**
+ Manage and mentor Technical Services team members, providing both guidance and direction.
+ Track performance goals, conduct regular reviews, and foster professional growth and development.
+ Promote a culture of accountability, collaboration, and innovation within the Technical Services team.
+ Provide leadership in complex customer engagements, guiding the team through technical and organizational challenges.
**Cross-Functional Collaboration & Strategy**
+ Partner with Professional Services leadership to drive regional strategies and ensure consistent delivery practices.
+ Work with cross-functional leaders (e.g., Sales, Customer Success, Product, Engineering) to align on customer priorities and ensure cohesive project rollouts.
+ Influence and unify stakeholders across levels of the organization to drive scalable business outcomes.
**Thought Leadership & Customer Engagement**
+ Participate in workshops, executive meetings, and technical deep dives to build strong cross functional relationships.
+ Stay current with company solutions, industry trends, and emerging technologies to drive innovation in customer engagements.
**Qualifications & Experience**
+ 3+ yearsmanagerial experience in leading enterprise technical resources withinProfessional Services setting in aSaaS environment.
+ 5+ years of technical implementation/solutioning experience in areas such APIs, integrations, enterprise platforms, or solution architecture.
+ Bachelor's degree in computer science, related field.
+ Ability to work independently and as a member of a team while leading & mentoring.
+ Strong stakeholder management and cross-functional collaboration abilities.
+ Excellent communication, presentation, and interpersonal skills.Fluency in English.
+ Understanding of data storage technologies/databases. Ex- MongoDB, MySQL.
+ Experience introubleshooting technical issues via Graylogs, Kibana.
+ Working knowledge of at least one object-oriented programming language such as: Java, Groovy, JavaScript, Node.js, Python.
+ Familiarity with project/resource management tools (e.g., Asana, Jira, Financial Force, Rocketlane).
**We focus on our mission** : Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data - helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing and Sprinklr Insights. Sprinklr is here to do three things:
+ Lead a new category of enterprise software that we call Unified-CXM.
+ Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
+ Create a culture of customer obsession, with trust, teamwork and accountability.
**We believe in our product** : Customers who value exceptional customer experiences have what they need on our single unified platform built with an operating system approach on a single codebase. That means that everything - and everyone - can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world's leading enterprise brands.
**We invest in our people** : We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off - it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.
To learn more about employee benefits by region, click here ( .
To learn more about all-things-Sprinklr, visit our candidate resource hub here ( .
**Why You'll Love Sprinklr:**
We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.
For more information on Sprinklr Benefits around the world, head to to browse our country-specific benefits guides.
**We focus on our mission:** We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world's most loved enterprise software company, ever.
We believe in our product: Sprinklr was built from the ground up to enable a brand's digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
**We invest in our people:** At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks and virtual fitness. We have continuous learning opportunities available with LinkedIn Learning and more.
**EEO - Our philosophy** : Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.
Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.
**Warning about Recruiting Scams:** Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review ( the Federal Trade Commission's advice to avoid these types of scams.
If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.
External Field
We're excited that you're interested in joining Sprinklr!
Please check back frequently to follow up on the progress of your application and continue to update your contact information as appropriate.
Here at Sprinklr, we're on a mission to help every organization on the planet create unified experiences that make customers happier. That customer obsession mirrors our commitment to our own people - to treating them like family, and to sharing a culture that reflects our values.
Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.
Sprinklr is proud to be an equal employment opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
See Sprinklr's EEO Policy and Equal Employment Opportunity is the Law notice.
Sprinklr is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans during our application process. If you have a disability or special need that requires accommodations, please let us know by filling out this form ( .
By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr's unified platform provides powerful solutions for every customer-facing team - spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management - enabling enterprises to unify data, break down silos, and act on real-time insights.
Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.
**Job Description**
**Key Responsibilities**
**Project & Delivery Management**
+ Engage early in new projects with customer and internal leaders to ensure clarity on goals, timelines, and deliverables.
+ Review and validate Technical Services (TS) Statements of Work (SOW), proactively identifying scope misalignments and driving resolution.
+ Oversee project resource allocation to ensure appropriate staffing and capacity planning.
+ Conduct weekly team and project meetings to track progress, resolve blockers, and ensure alignment with customer objectives.
+ Validate project timelines against TS scope and commitments, ensuring risks are escalated and managed effectively.
+ Maintain and update Asana (or equivalent) for project and resource management, ensuring accuracy and visibility across teams.
+ Confirm resource assignments and highlight any limitations of scope or capacity to stakeholders.
**Team Leadership & Development**
+ Manage and mentor Technical Services team members, providing both guidance and direction.
+ Track performance goals, conduct regular reviews, and foster professional growth and development.
+ Promote a culture of accountability, collaboration, and innovation within the Technical Services team.
+ Provide leadership in complex customer engagements, guiding the team through technical and organizational challenges.
**Cross-Functional Collaboration & Strategy**
+ Partner with Professional Services leadership to drive regional strategies and ensure consistent delivery practices.
+ Work with cross-functional leaders (e.g., Sales, Customer Success, Product, Engineering) to align on customer priorities and ensure cohesive project rollouts.
+ Influence and unify stakeholders across levels of the organization to drive scalable business outcomes.
**Thought Leadership & Customer Engagement**
+ Participate in workshops, executive meetings, and technical deep dives to build strong cross functional relationships.
+ Stay current with company solutions, industry trends, and emerging technologies to drive innovation in customer engagements.
**Qualifications & Experience**
+ 3+ yearsmanagerial experience in leading enterprise technical resources withinProfessional Services setting in aSaaS environment.
+ 5+ years of technical implementation/solutioning experience in areas such APIs, integrations, enterprise platforms, or solution architecture.
+ Bachelor's degree in computer science, related field.
+ Ability to work independently and as a member of a team while leading & mentoring.
+ Strong stakeholder management and cross-functional collaboration abilities.
+ Excellent communication, presentation, and interpersonal skills.Fluency in English.
+ Understanding of data storage technologies/databases. Ex- MongoDB, MySQL.
+ Experience introubleshooting technical issues via Graylogs, Kibana.
+ Working knowledge of at least one object-oriented programming language such as: Java, Groovy, JavaScript, Node.js, Python.
+ Familiarity with project/resource management tools (e.g., Asana, Jira, Financial Force, Rocketlane).
**We focus on our mission** : Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data - helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing and Sprinklr Insights. Sprinklr is here to do three things:
+ Lead a new category of enterprise software that we call Unified-CXM.
+ Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
+ Create a culture of customer obsession, with trust, teamwork and accountability.
**We believe in our product** : Customers who value exceptional customer experiences have what they need on our single unified platform built with an operating system approach on a single codebase. That means that everything - and everyone - can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world's leading enterprise brands.
**We invest in our people** : We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off - it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.
To learn more about employee benefits by region, click here ( .
To learn more about all-things-Sprinklr, visit our candidate resource hub here ( .
**Why You'll Love Sprinklr:**
We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.
For more information on Sprinklr Benefits around the world, head to to browse our country-specific benefits guides.
**We focus on our mission:** We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world's most loved enterprise software company, ever.
We believe in our product: Sprinklr was built from the ground up to enable a brand's digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
**We invest in our people:** At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks and virtual fitness. We have continuous learning opportunities available with LinkedIn Learning and more.
**EEO - Our philosophy** : Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.
Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.
**Warning about Recruiting Scams:** Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review ( the Federal Trade Commission's advice to avoid these types of scams.
If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.
External Field
We're excited that you're interested in joining Sprinklr!
Please check back frequently to follow up on the progress of your application and continue to update your contact information as appropriate.
Here at Sprinklr, we're on a mission to help every organization on the planet create unified experiences that make customers happier. That customer obsession mirrors our commitment to our own people - to treating them like family, and to sharing a culture that reflects our values.
Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.
Sprinklr is proud to be an equal employment opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
See Sprinklr's EEO Policy and Equal Employment Opportunity is the Law notice.
Sprinklr is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans during our application process. If you have a disability or special need that requires accommodations, please let us know by filling out this form ( .
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Technical Services Manager
Bengaluru, Karnataka
Autodesk
Posted today
Job Viewed
Job Description
**Job Requisition ID #**
25WD90877
**Position Overview**
The work we do at Autodesk touches nearly every person on the planet. By creating software tools for making buildings, machines, and even the latest movies, we influence and empower some of the most creative people in the world to solve problems that matter
We are seeking an experienced Professional Services Manager {Software Development (Application)} to lead the charge on this mission. The ideal candidate will have big ideas and strategies that foster an environment of collaboration and creativity. This role is ideal for someone with an entrepreneurial mindset and real-world experience distilling business value and goals into roadmaps and refined product backlogs. Most importantly, you will be integral to helping us build better products that people love to use.
You will have direct involvement in shaping how we develop custom solutions/integrations as well as establishing thought leadership within Autodesk and beyond. You are a self-starter who thrives on a challenge. You have a growth mindset and enjoy solving problems. You are comfortable managing internal stakeholders, positioning our consulting offerings and setting expectations. You will drive success in a multi-disciplinary team and operate in a matrix environment. You will oversee external customer projects from initiation through to completion. You will play an active role in defining consulting strategies which maximize a customer's return on investment and accelerate adoption with current and future Autodesk solutions.
**Location** : Bengaluru, IN (Hybrid)
**Responsibilities**
+ Deliver customized and configured solutions on top of Autodesk core products in the Architecture, Engineering and Construction (AEC) or Manufacturing (MFG) domain
+ Oversee the development, deployment, monitoring, maintenance, documentation and support of high quality, reliable applications to meet the business needs
+ Collaborate with the business toidentifynew business requirements and lead the technology team to deliver those requirements
+ Maintain a comprehensive and in-depth knowledge of consulting solutions and insights into industry best practices, trends, and gaps
+ Participate and provide thought leadership in global cohort on sharing best practices for custom solution development and delivery of technical consulting services
+ Bachelors/Master's Degree in Engineering, Computer Science, Information Systems, or related field
+ Extensive experience with application development using the latest technology stack for a service-oriented architecture and deep understanding of data models with a view on application of these technologies
+ Highly self-motivated, self-directed, and attentive to detail with ability to effectively prioritize and execute tasks in a high-pressure environment
+ Excellent analytical, communication, collaboration, and negotiations skills
+ Highly efficient in defining and meeting SLAsin order tosatisfy and meet aggressive project timelines, and critical spontaneous requests
+ Excellent communication skills; verbal and written; articulate; must be able to communicate effectively with business executives
+ Strong experience putting together and delivering both business and technical presentations Business focused; results oriented Excellent team building skills Strong leader; leads by example
+ Excellent project management skills
+ Must be skilled at Project Risk Management (Identification, Tracking, prevention / handling)
People Leadership
+ Leads and manages a team of Developers (Front End, Backend), QA & Automation Developer
+ Manages measurable criteria for success and toassistin building organizational alignment
+ Creates andmaintainstaffing plan to support the current and future work demands and project deliverables
Results Leadership
+ Oversees strategic roadmap with Global Delivery Hub to ensure the successful and broad adoption of Autodesk solutions
+ Builds business plans in collaboration with senior management to align customer and Autodesk objectives
+ Ensures the team delivers services to customers
+ Proactively manage/build staffing plans with Consulting Delivery leadership to meet team and individualutilizationtarget
+ Help prepare, review, and manage team delivered outputs to the customer
Thought Leadership
+ Enables team toestablishand maintain excellent collaboration with the wider Enterprise Customer Success
+ Encourages the team to be innovative
Technical Leadership
+ Maintain a competent level of technicalexpertiseto work effectively with team members and the broader Autodesk technical community
+ Keep abreast of technology industry trends, solutions,standardsand methodologies
+ Maintain awareness of relevant development efforts in other organizations within Autodesk. Calibrate project plans and execution where appropriate
+ Proactively engage with customers and Autodesk stakeholders to stay on top of project requirements
+ Identifypotential new product solutions that the market will embrace
+ Determine/champion use of common/inner source components vs. building duplicate functionality
+ (May) Make or help with buy versus build decisions
Personal Leadership
+ Adapts to and leads change
+ Coaches the team in the acceptance and support of change
+ Strong mentoring skills
+ Good organizational skills
Performance Management
+ Manage andmonitorteam's performance to ensure successful project completion according to agree upon goals by fostering effective communications with team members for status updates and issue reporting
+ Ensure that team members perform to the highest level of quality and professionalism
+ Identifying,anticipating, and tackling technical issues - applies well rounded judgment decisions by considering trade-offs and risk mitigation option,identifyingand removing blockers to ensure delivery of project, working with key stakeholders to make project plan course corrections
**Minimum Qualification**
+ 12+ years of technical leadership experience in technology, preferably in
Bachelor of Science degree in Architecture, Engineering, Computer Science, or related degree out of which 8 + years product management experience with 5 + years of experience on software and/or developer platforms.
+ Mandatory full-stack experience with designing, developing, and integrating APIs to efficiently pull, push, and manage data across front-end frameworks such as Angular or React and back-end technologies like .NET, Node.js, or Python.
+ Experience managing and overseeing multiple on-going initiatives simultaneously
+ Must have a solid working knowledge of software development lifecycle processes and how tooperateunder structured project management
+ Strong cross-functional communication and collaboration skills, with proven experience in conducting workshops,facilitatingmeetings, delivering effective presentations, and simplifying complex technical topics for non-technical or business-oriented audiences.
+ Should have passion to coach/mentor team members
+ Experience in Scrum, Kanban, and Scaled Agile Frameworks (SAFe)
+ Experienced in prioritizing the product backlog, defining specifications, aligning work with strategy, and serving as a product ambassador by sharing knowledge and addressing queries internally and externally.
+ MandatoryExperience with cloud services in **AWS or Azure** commonly used for data engineering, such as S3, EC2, Glue, Lambda, RDS, Redshift, Azure Data Lake, Synapse, or Azure Functions.
+ Advanced experience with both **SQL and NoSQL databases** , including query authoring, datamodeling, and hands-on familiarity with a wide range of database systems.
+ Experience in conducting Root Cause Analysis (RCA) and implementing proactive risk mitigation strategies to prevent recurrence and ensure project stability
**Preferred Qualification**
+ Experience deploying technology or services with large enterprise or global customers and the desire for continuous learning and growth
+ You are enthusiastic and creative with the ability to inspire, influence and encourage others, in both relationships with customers and peers
+ Deep understanding of value drivers in recurring revenue business models
+ Strong financial acumen including an analytical and process-focused mindset
+ A strong senseof ownership: You strive for deep understanding, build theappropriate solutionto get the job done, and iterate quickly to deliver high impact results
+ Customer empathy: You have a high degree of customer empathy and drive to understand users' pain points. You strive to frame problems using the best conceptual models
+ You have a deep commitment to delivering exceptional product experiences
+ You are a brilliant communicator, collaborator, and facilitator
+ You are action-oriented, with a willingness to show, tell and iterate on ideas
+ You can shift between big picture and details whenever needed
+ You are a self-starter with a hunger to learn new things
+ Expert knowledge of systems & platform, cloud native and microservices architecture, designprinciplesand technologies
+ Demonstrable deep experience in rethinking/reimagining existing service/application architecture as it is migrated to cloud. This includes services de-composition, security,leveragingnative services,resiliencyand observability.
+ Deep understanding and experience in one of the public clouds (AWS, Azure, GCP) native services
+ Experience with delivery of cloud infrastructure automation,DevOpsand CI/CD
+ Havingleada team of AI/ ML engineers will be an added advantage
#LI -SV2
_You should apply even if you don't feel that your credentials 100% match the position description - we are looking for relevant skills and attributes, not a checklist of experience that exactly matches the position itself_ .
**Learn More**
**About Autodesk**
Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk - it's at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
When you're an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!
**Salary transparency**
Salary is one part of Autodesk's competitive compensation package. Offers are based on the candidate's experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.
**Sales Careers**
Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: & Belonging**
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: you an existing contractor or consultant with Autodesk?**
Please search for open jobs and apply internally (not on this external site).
25WD90877
**Position Overview**
The work we do at Autodesk touches nearly every person on the planet. By creating software tools for making buildings, machines, and even the latest movies, we influence and empower some of the most creative people in the world to solve problems that matter
We are seeking an experienced Professional Services Manager {Software Development (Application)} to lead the charge on this mission. The ideal candidate will have big ideas and strategies that foster an environment of collaboration and creativity. This role is ideal for someone with an entrepreneurial mindset and real-world experience distilling business value and goals into roadmaps and refined product backlogs. Most importantly, you will be integral to helping us build better products that people love to use.
You will have direct involvement in shaping how we develop custom solutions/integrations as well as establishing thought leadership within Autodesk and beyond. You are a self-starter who thrives on a challenge. You have a growth mindset and enjoy solving problems. You are comfortable managing internal stakeholders, positioning our consulting offerings and setting expectations. You will drive success in a multi-disciplinary team and operate in a matrix environment. You will oversee external customer projects from initiation through to completion. You will play an active role in defining consulting strategies which maximize a customer's return on investment and accelerate adoption with current and future Autodesk solutions.
**Location** : Bengaluru, IN (Hybrid)
**Responsibilities**
+ Deliver customized and configured solutions on top of Autodesk core products in the Architecture, Engineering and Construction (AEC) or Manufacturing (MFG) domain
+ Oversee the development, deployment, monitoring, maintenance, documentation and support of high quality, reliable applications to meet the business needs
+ Collaborate with the business toidentifynew business requirements and lead the technology team to deliver those requirements
+ Maintain a comprehensive and in-depth knowledge of consulting solutions and insights into industry best practices, trends, and gaps
+ Participate and provide thought leadership in global cohort on sharing best practices for custom solution development and delivery of technical consulting services
+ Bachelors/Master's Degree in Engineering, Computer Science, Information Systems, or related field
+ Extensive experience with application development using the latest technology stack for a service-oriented architecture and deep understanding of data models with a view on application of these technologies
+ Highly self-motivated, self-directed, and attentive to detail with ability to effectively prioritize and execute tasks in a high-pressure environment
+ Excellent analytical, communication, collaboration, and negotiations skills
+ Highly efficient in defining and meeting SLAsin order tosatisfy and meet aggressive project timelines, and critical spontaneous requests
+ Excellent communication skills; verbal and written; articulate; must be able to communicate effectively with business executives
+ Strong experience putting together and delivering both business and technical presentations Business focused; results oriented Excellent team building skills Strong leader; leads by example
+ Excellent project management skills
+ Must be skilled at Project Risk Management (Identification, Tracking, prevention / handling)
People Leadership
+ Leads and manages a team of Developers (Front End, Backend), QA & Automation Developer
+ Manages measurable criteria for success and toassistin building organizational alignment
+ Creates andmaintainstaffing plan to support the current and future work demands and project deliverables
Results Leadership
+ Oversees strategic roadmap with Global Delivery Hub to ensure the successful and broad adoption of Autodesk solutions
+ Builds business plans in collaboration with senior management to align customer and Autodesk objectives
+ Ensures the team delivers services to customers
+ Proactively manage/build staffing plans with Consulting Delivery leadership to meet team and individualutilizationtarget
+ Help prepare, review, and manage team delivered outputs to the customer
Thought Leadership
+ Enables team toestablishand maintain excellent collaboration with the wider Enterprise Customer Success
+ Encourages the team to be innovative
Technical Leadership
+ Maintain a competent level of technicalexpertiseto work effectively with team members and the broader Autodesk technical community
+ Keep abreast of technology industry trends, solutions,standardsand methodologies
+ Maintain awareness of relevant development efforts in other organizations within Autodesk. Calibrate project plans and execution where appropriate
+ Proactively engage with customers and Autodesk stakeholders to stay on top of project requirements
+ Identifypotential new product solutions that the market will embrace
+ Determine/champion use of common/inner source components vs. building duplicate functionality
+ (May) Make or help with buy versus build decisions
Personal Leadership
+ Adapts to and leads change
+ Coaches the team in the acceptance and support of change
+ Strong mentoring skills
+ Good organizational skills
Performance Management
+ Manage andmonitorteam's performance to ensure successful project completion according to agree upon goals by fostering effective communications with team members for status updates and issue reporting
+ Ensure that team members perform to the highest level of quality and professionalism
+ Identifying,anticipating, and tackling technical issues - applies well rounded judgment decisions by considering trade-offs and risk mitigation option,identifyingand removing blockers to ensure delivery of project, working with key stakeholders to make project plan course corrections
**Minimum Qualification**
+ 12+ years of technical leadership experience in technology, preferably in
Bachelor of Science degree in Architecture, Engineering, Computer Science, or related degree out of which 8 + years product management experience with 5 + years of experience on software and/or developer platforms.
+ Mandatory full-stack experience with designing, developing, and integrating APIs to efficiently pull, push, and manage data across front-end frameworks such as Angular or React and back-end technologies like .NET, Node.js, or Python.
+ Experience managing and overseeing multiple on-going initiatives simultaneously
+ Must have a solid working knowledge of software development lifecycle processes and how tooperateunder structured project management
+ Strong cross-functional communication and collaboration skills, with proven experience in conducting workshops,facilitatingmeetings, delivering effective presentations, and simplifying complex technical topics for non-technical or business-oriented audiences.
+ Should have passion to coach/mentor team members
+ Experience in Scrum, Kanban, and Scaled Agile Frameworks (SAFe)
+ Experienced in prioritizing the product backlog, defining specifications, aligning work with strategy, and serving as a product ambassador by sharing knowledge and addressing queries internally and externally.
+ MandatoryExperience with cloud services in **AWS or Azure** commonly used for data engineering, such as S3, EC2, Glue, Lambda, RDS, Redshift, Azure Data Lake, Synapse, or Azure Functions.
+ Advanced experience with both **SQL and NoSQL databases** , including query authoring, datamodeling, and hands-on familiarity with a wide range of database systems.
+ Experience in conducting Root Cause Analysis (RCA) and implementing proactive risk mitigation strategies to prevent recurrence and ensure project stability
**Preferred Qualification**
+ Experience deploying technology or services with large enterprise or global customers and the desire for continuous learning and growth
+ You are enthusiastic and creative with the ability to inspire, influence and encourage others, in both relationships with customers and peers
+ Deep understanding of value drivers in recurring revenue business models
+ Strong financial acumen including an analytical and process-focused mindset
+ A strong senseof ownership: You strive for deep understanding, build theappropriate solutionto get the job done, and iterate quickly to deliver high impact results
+ Customer empathy: You have a high degree of customer empathy and drive to understand users' pain points. You strive to frame problems using the best conceptual models
+ You have a deep commitment to delivering exceptional product experiences
+ You are a brilliant communicator, collaborator, and facilitator
+ You are action-oriented, with a willingness to show, tell and iterate on ideas
+ You can shift between big picture and details whenever needed
+ You are a self-starter with a hunger to learn new things
+ Expert knowledge of systems & platform, cloud native and microservices architecture, designprinciplesand technologies
+ Demonstrable deep experience in rethinking/reimagining existing service/application architecture as it is migrated to cloud. This includes services de-composition, security,leveragingnative services,resiliencyand observability.
+ Deep understanding and experience in one of the public clouds (AWS, Azure, GCP) native services
+ Experience with delivery of cloud infrastructure automation,DevOpsand CI/CD
+ Havingleada team of AI/ ML engineers will be an added advantage
#LI -SV2
_You should apply even if you don't feel that your credentials 100% match the position description - we are looking for relevant skills and attributes, not a checklist of experience that exactly matches the position itself_ .
**Learn More**
**About Autodesk**
Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk - it's at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
When you're an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!
**Salary transparency**
Salary is one part of Autodesk's competitive compensation package. Offers are based on the candidate's experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.
**Sales Careers**
Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: & Belonging**
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: you an existing contractor or consultant with Autodesk?**
Please search for open jobs and apply internally (not on this external site).
This advertiser has chosen not to accept applicants from your region.
1
Engineer - Technical Services
Gurugram, Uttar Pradesh
Fresenius Medical Care North America
Posted today
Job Viewed
Job Description
1. Provide on-site technical interventions, including installation, training, repair, and maintenance, to ensure optimal operation of machinery at client sites.
2.Engage with customers to deliver necessary technical support, fostering strong and positive customer relationships.
3.Collaborate with the sales and dealer teams by sharing technical insights and support to enhance sales opportunities and business growth.
4.Complete required technical training and assessments to continually enhance technical proficiency and deliver high-quality service to clients.
5. Achieve service targets by negotiating and securing Service Contracts and spare part sales, while managing billing, invoicing, and accounts receivable related to routine service activities.
6.Oversee personal inventory, including spare parts and tools, ensuring adequate stock levels and proper management.
7.Execute technical tasks assigned by team leadership in a timely and efficient manner.
8.Utilize technical management systems effectively to ensure accurate and complete data entry.
9.Document all technical activities thoroughly in Field Service Reports, CRM software, and other prescribed administrative records.
10.Mentor junior engineers through technical escalation support and customer relationship building
11.Aid and support your Area Technical Manager in managing the cadence of Preventive Maintenance and timely installations
12.Support other Area Technical Manager locations when Dynamic Resource Allocation is required and requested by your manager.
Diversity & Inclusion at Fresenius Medical Care:
Fresenius Medical Care is a global leader in providing high-quality healthcare solutions and services.
We are committed to fostering an inclusive and diverse work environment where all employees are treated with regardless of race, gender, caste, ethnicity, religion, disability, or any other characteristic.
We believe in equal opportunities for all and celebrate diversity as a key driver of innovation and success.
Our commitment to equality ensures that every individual has the opportunity to thrive
2.Engage with customers to deliver necessary technical support, fostering strong and positive customer relationships.
3.Collaborate with the sales and dealer teams by sharing technical insights and support to enhance sales opportunities and business growth.
4.Complete required technical training and assessments to continually enhance technical proficiency and deliver high-quality service to clients.
5. Achieve service targets by negotiating and securing Service Contracts and spare part sales, while managing billing, invoicing, and accounts receivable related to routine service activities.
6.Oversee personal inventory, including spare parts and tools, ensuring adequate stock levels and proper management.
7.Execute technical tasks assigned by team leadership in a timely and efficient manner.
8.Utilize technical management systems effectively to ensure accurate and complete data entry.
9.Document all technical activities thoroughly in Field Service Reports, CRM software, and other prescribed administrative records.
10.Mentor junior engineers through technical escalation support and customer relationship building
11.Aid and support your Area Technical Manager in managing the cadence of Preventive Maintenance and timely installations
12.Support other Area Technical Manager locations when Dynamic Resource Allocation is required and requested by your manager.
Diversity & Inclusion at Fresenius Medical Care:
Fresenius Medical Care is a global leader in providing high-quality healthcare solutions and services.
We are committed to fostering an inclusive and diverse work environment where all employees are treated with regardless of race, gender, caste, ethnicity, religion, disability, or any other characteristic.
We believe in equal opportunities for all and celebrate diversity as a key driver of innovation and success.
Our commitment to equality ensures that every individual has the opportunity to thrive
This advertiser has chosen not to accept applicants from your region.
2
Engineer - Technical Services
Kolkata, West Bengal
Fresenius Medical Care North America
Posted today
Job Viewed
Job Description
**Job Description Service Engineer**
1.
Provide on-site technical interventions, including installation, training, repair, and maintenance, to ensure optimal operation of machinery at client sites.
2.
Engage with customers to deliver necessary technical support, fostering strong and positive customer relationships.
3.
Collaborate with the sales and dealer teams by sharing technical insights and support to enhance sales opportunities and business growth.
4.
Complete required technical training and assessments to continually enhance technical proficiency and deliver high-quality service to clients.
5. Achieve service targets by negotiating and securing Service Contracts and spare part sales, while managing billing, invoicing, and accounts receivable related to routine service activities.
6.
Oversee personal inventory, including spare parts and tools, ensuring adequate stock levels and proper management.
7.
Execute technical tasks assigned by team leadership in a timely and efficient manner.
8.
Utilize technical management systems effectively to ensure accurate and complete data entry.
9.
Document all technical activities thoroughly in Field Service Reports, CRM software, and other prescribed administrative records.
1.
Provide on-site technical interventions, including installation, training, repair, and maintenance, to ensure optimal operation of machinery at client sites.
2.
Engage with customers to deliver necessary technical support, fostering strong and positive customer relationships.
3.
Collaborate with the sales and dealer teams by sharing technical insights and support to enhance sales opportunities and business growth.
4.
Complete required technical training and assessments to continually enhance technical proficiency and deliver high-quality service to clients.
5. Achieve service targets by negotiating and securing Service Contracts and spare part sales, while managing billing, invoicing, and accounts receivable related to routine service activities.
6.
Oversee personal inventory, including spare parts and tools, ensuring adequate stock levels and proper management.
7.
Execute technical tasks assigned by team leadership in a timely and efficient manner.
8.
Utilize technical management systems effectively to ensure accurate and complete data entry.
9.
Document all technical activities thoroughly in Field Service Reports, CRM software, and other prescribed administrative records.
This advertiser has chosen not to accept applicants from your region.
3
Engineer - Technical Services
Chennai, Tamil Nadu
Fresenius Medical Care North America
Posted today
Job Viewed
Job Description
1.Provide on-site technical interventions, including installation, training, repair, and maintenance, to ensure optimal operation of machinery at client sites.
2. Engage with customers to deliver necessary technical support, fostering strong and positive customer relationships.
3. Collaborate with the sales and dealer teams by sharing technical insights and support to enhance sales opportunities and business growth.
4. Complete required technical training and assessments to continually enhance technical proficiency and deliver high-quality service to clients. 5. Achieve service targets by negotiating and securing Service Contracts and spare part sales, while managing billing, invoicing, and accounts receivable related to routine service activities.
6. Oversee personal inventory, including spare parts and tools, ensuring adequate stock levels and proper management.
7. Execute technical tasks assigned by team leadership in a timely and efficient manner.
8. Utilize technical management systems effectively to ensure accurate and complete data entry.
9. Document all technical activities thoroughly in Field Service Reports, CRM software, and other prescribed administrative records.
2. Engage with customers to deliver necessary technical support, fostering strong and positive customer relationships.
3. Collaborate with the sales and dealer teams by sharing technical insights and support to enhance sales opportunities and business growth.
4. Complete required technical training and assessments to continually enhance technical proficiency and deliver high-quality service to clients. 5. Achieve service targets by negotiating and securing Service Contracts and spare part sales, while managing billing, invoicing, and accounts receivable related to routine service activities.
6. Oversee personal inventory, including spare parts and tools, ensuring adequate stock levels and proper management.
7. Execute technical tasks assigned by team leadership in a timely and efficient manner.
8. Utilize technical management systems effectively to ensure accurate and complete data entry.
9. Document all technical activities thoroughly in Field Service Reports, CRM software, and other prescribed administrative records.
This advertiser has chosen not to accept applicants from your region.
4
Engineer-Technical Services
Mumbai, Maharashtra
Fresenius Medical Care North America
Posted today
Job Viewed
Job Description
Job Description Service Engineer
1.
Provide on-site technical interventions, including installation, training, repair, and maintenance, to ensure optimal operation of machinery at client sites.
2.
Engage with customers to deliver necessary technical support, fostering strong and positive customer relationships.
3.
Collaborate with the sales and dealer teams by sharing technical insights and support to enhance sales opportunities and business growth.
4.
Complete required technical training and assessments to continually enhance technical proficiency and deliver high-quality service to clients.
5. Achieve service targets by negotiating and securing Service Contracts and spare part sales, while managing billing, invoicing, and accounts receivable related to routine service activities.
6.
Oversee personal inventory, including spare parts and tools, ensuring adequate stock levels and proper management.
7.
Execute technical tasks assigned by team leadership in a timely and efficient manner.
8.
Utilize technical management systems effectively to ensure accurate and complete data entry.
9.
Document all technical activities thoroughly in Field Service Reports, CRM software, and other prescribed administrative records.
1.
Provide on-site technical interventions, including installation, training, repair, and maintenance, to ensure optimal operation of machinery at client sites.
2.
Engage with customers to deliver necessary technical support, fostering strong and positive customer relationships.
3.
Collaborate with the sales and dealer teams by sharing technical insights and support to enhance sales opportunities and business growth.
4.
Complete required technical training and assessments to continually enhance technical proficiency and deliver high-quality service to clients.
5. Achieve service targets by negotiating and securing Service Contracts and spare part sales, while managing billing, invoicing, and accounts receivable related to routine service activities.
6.
Oversee personal inventory, including spare parts and tools, ensuring adequate stock levels and proper management.
7.
Execute technical tasks assigned by team leadership in a timely and efficient manner.
8.
Utilize technical management systems effectively to ensure accurate and complete data entry.
9.
Document all technical activities thoroughly in Field Service Reports, CRM software, and other prescribed administrative records.
This advertiser has chosen not to accept applicants from your region.
5
Engineer - Technical Services
Mumbai, Maharashtra
Fresenius Medical Care North America
Posted today
Job Viewed
Job Description
1.Provide on-site technical interventions, including installation, training, repair, and maintenance, to ensure optimal operation of machinery at client sites.
2.
Engage with customers to deliver necessary technical support, fostering strong and positive customer relationships.
3.
Collaborate with the sales and dealer teams by sharing technical insights and support to enhance sales opportunities and business growth.
4.
Complete required technical training and assessments to continually enhance technical proficiency and deliver high-quality service to clients.
5. Achieve service targets by negotiating and securing Service Contracts and spare part sales, while managing billing, invoicing, and accounts receivable related to routine service activities.
6.
Oversee personal inventory, including spare parts and tools, ensuring adequate stock levels and proper management.
7.
Execute technical tasks assigned by team leadership in a timely and efficient manner.
8.
Utilize technical management systems effectively to ensure accurate and complete data entry.
9.
Document all technical activities thoroughly in Field Service Reports, CRM software, and other prescribed administrative records.
10. **Diversity & Inclusion at Fresenius Medical Care**
Fresenius Medical Care is a global leader in providing high-quality healthcare solutions and services. We are committed to fostering an inclusive and diverse work environment where all employees are treated with respect and fairness, regardless of race, gender, caste, ethnicity, religion, disability, or any other characteristic. We believe in equal opportunities for all and celebrate diversity as a key driver of innovation and success. Our commitment to equality ensures that every individual has the opportunity to thrive.
2.
Engage with customers to deliver necessary technical support, fostering strong and positive customer relationships.
3.
Collaborate with the sales and dealer teams by sharing technical insights and support to enhance sales opportunities and business growth.
4.
Complete required technical training and assessments to continually enhance technical proficiency and deliver high-quality service to clients.
5. Achieve service targets by negotiating and securing Service Contracts and spare part sales, while managing billing, invoicing, and accounts receivable related to routine service activities.
6.
Oversee personal inventory, including spare parts and tools, ensuring adequate stock levels and proper management.
7.
Execute technical tasks assigned by team leadership in a timely and efficient manner.
8.
Utilize technical management systems effectively to ensure accurate and complete data entry.
9.
Document all technical activities thoroughly in Field Service Reports, CRM software, and other prescribed administrative records.
10. **Diversity & Inclusion at Fresenius Medical Care**
Fresenius Medical Care is a global leader in providing high-quality healthcare solutions and services. We are committed to fostering an inclusive and diverse work environment where all employees are treated with respect and fairness, regardless of race, gender, caste, ethnicity, religion, disability, or any other characteristic. We believe in equal opportunities for all and celebrate diversity as a key driver of innovation and success. Our commitment to equality ensures that every individual has the opportunity to thrive.
This advertiser has chosen not to accept applicants from your region.
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6
Engineer - Technical Services
Mumbai, Maharashtra
Fresenius Medical Care North America
Posted today
Job Viewed
Job Description
1.
Provide on-site technical interventions, including installation, training, repair, and maintenance, to ensure optimal operation of machinery at client sites.
2.
Engage with customers to deliver necessary technical support, fostering strong and positive customer relationships.
3.
Collaborate with the sales and dealer teams by sharing technical insights and support to enhance sales opportunities and business growth.
4.
Complete required technical training and assessments to continually enhance technical proficiency and deliver high-quality service to clients.
5. Achieve service targets by negotiating and securing Service Contracts and spare part sales, while managing billing, invoicing, and accounts receivable related to routine service activities.
6.
Oversee personal inventory, including spare parts and tools, ensuring adequate stock levels and proper management.
7.
Execute technical tasks assigned by team leadership in a timely and efficient manner.
8.
Utilize technical management systems effectively to ensure accurate and complete data entry.
9.
Document all technical activities thoroughly in Field Service Reports, CRM software, and other prescribed administrative records.
10.
Mentor junior engineers through technical escalation support and customer relationship building
11.
Aid and support your Area Technical Manager in managing the cadence of Preventive Maintenance and timely installations
12.
Support other Area Technical Manager locations when Dynamic Resource Allocation is required and requested by your manager.
**Diversity & Inclusion at Fresenius Medical Care**
Fresenius Medical Care is a global leader in providing high-quality healthcare solutions and services. We are committed to fostering an inclusive and diverse work environment where all employees are treated with respect and fairness, regardless of race, gender, caste, ethnicity, religion, disability, or any other characteristic. We believe in equal opportunities for all and celebrate diversity as a key driver of innovation and success. Our commitment to equality ensures that every individual has the opportunity to thrive.
Provide on-site technical interventions, including installation, training, repair, and maintenance, to ensure optimal operation of machinery at client sites.
2.
Engage with customers to deliver necessary technical support, fostering strong and positive customer relationships.
3.
Collaborate with the sales and dealer teams by sharing technical insights and support to enhance sales opportunities and business growth.
4.
Complete required technical training and assessments to continually enhance technical proficiency and deliver high-quality service to clients.
5. Achieve service targets by negotiating and securing Service Contracts and spare part sales, while managing billing, invoicing, and accounts receivable related to routine service activities.
6.
Oversee personal inventory, including spare parts and tools, ensuring adequate stock levels and proper management.
7.
Execute technical tasks assigned by team leadership in a timely and efficient manner.
8.
Utilize technical management systems effectively to ensure accurate and complete data entry.
9.
Document all technical activities thoroughly in Field Service Reports, CRM software, and other prescribed administrative records.
10.
Mentor junior engineers through technical escalation support and customer relationship building
11.
Aid and support your Area Technical Manager in managing the cadence of Preventive Maintenance and timely installations
12.
Support other Area Technical Manager locations when Dynamic Resource Allocation is required and requested by your manager.
**Diversity & Inclusion at Fresenius Medical Care**
Fresenius Medical Care is a global leader in providing high-quality healthcare solutions and services. We are committed to fostering an inclusive and diverse work environment where all employees are treated with respect and fairness, regardless of race, gender, caste, ethnicity, religion, disability, or any other characteristic. We believe in equal opportunities for all and celebrate diversity as a key driver of innovation and success. Our commitment to equality ensures that every individual has the opportunity to thrive.
This advertiser has chosen not to accept applicants from your region.
7
Technical Services Engineer
Bengaluru, Karnataka
MongoDB
Posted today
Job Viewed
Job Description
MongoDB's mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere-on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, it's no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications.
MongoDB Technical Services Engineers use their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. Technical Service Engineers are experts in the entire MongoDB ecosystem - database server, drivers, cloud and infrastructure. This also includes services such as Atlas (database as a service), or Cloud Manager (which helps customers with automation, backup and monitoring of their MongoDB systems). Our engineers combine their MongoDB expertise with passion, initiative, teamwork and a great sense of humor to help our customers to be successful with MongoDB.
We are looking to speak to candidates who are based in Bangalore for our hybrid working model.
**Cool things you'll do**
You'll be working alongside our largest customers, solving their complex challenges - resolving questions on architecture, performance, recovery, security, and everything in between. You'll be an expert resource on best practices in running MongoDB at scale, whatever that scale may be. You'll be an advocate for customers' needs - interfacing with our product management and development teams on their behalf. And you'll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics.
This role specifically follows a weekend support model (Sunday to Thursday, with Friday and Saturday as the week-off) and requires adherence to EMEA Hours (2pm to 10pm IST). If you're passionate about being a Technical Services Engineer - Core and are open to flexible, weekend-oriented scheduling, we encourage you to apply!
**As an ideal candidate, you will have**
We consider all candidates with an eye for those who are self taught, curious, and multi-faceted. Our ideal TSE candidate should also have:
+ 5+ years of relevant experience
+ Strong technical experience in one (or more) of the following areas
+ Systems administration
+ Scalable and Highly available distributed systems
+ Network Administration
+ Database architecture and administration
+ Application Architecture
+ Data architecture and design
+ Performance tuning and benchmarking
+ A B.Tech / B.S. or equivalent work experience
**Nice to have**
+ Basic understanding of AI, including ML, LLMs, and RAG principles.
+ Experience on one or more of Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, PHP, or Perl
It's crucial for every candidate that they can check off all of these boxes
+ Excellent communication skills, both written and verbal
+ Genuine desire to help people
+ Uncontrollable urge to investigate and solve problems, with advanced diagnostic and troubleshooting skills
+ Ability to think on your feet, remain calm under pressure and solve problems in real-time
+ Desire and ability to rapidly learn a wide variety of new technical skills
+ Strong teamwork: willingness and ability to get help from team members when required, and the good judgment to know when to seek help
**Success Measures**
+ **In 3 months** , you'll have gained a deep understanding of MongoDB and its ecosystem. You will complete New Hire Training.
+ **In 6 months** , you will be comfortable working frontline with our customers. You will also complete the MongoDB Certified DBA Associate exam.
+ **In 12 months** , you will work on gaining expertise to be a part of a technical experts group within the MongoDB ecosystem and will be helping your peer engineers in advance diagnostics. Also, you will be encouraged to handle technical escalations independently.
To drive the personal growth and business impact of our employees, we're committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees' wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it's like to work at MongoDB ( , and help us make an impact on the world!
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
MongoDB is an equal opportunities employer.
Requisition ID
MongoDB Technical Services Engineers use their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. Technical Service Engineers are experts in the entire MongoDB ecosystem - database server, drivers, cloud and infrastructure. This also includes services such as Atlas (database as a service), or Cloud Manager (which helps customers with automation, backup and monitoring of their MongoDB systems). Our engineers combine their MongoDB expertise with passion, initiative, teamwork and a great sense of humor to help our customers to be successful with MongoDB.
We are looking to speak to candidates who are based in Bangalore for our hybrid working model.
**Cool things you'll do**
You'll be working alongside our largest customers, solving their complex challenges - resolving questions on architecture, performance, recovery, security, and everything in between. You'll be an expert resource on best practices in running MongoDB at scale, whatever that scale may be. You'll be an advocate for customers' needs - interfacing with our product management and development teams on their behalf. And you'll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics.
This role specifically follows a weekend support model (Sunday to Thursday, with Friday and Saturday as the week-off) and requires adherence to EMEA Hours (2pm to 10pm IST). If you're passionate about being a Technical Services Engineer - Core and are open to flexible, weekend-oriented scheduling, we encourage you to apply!
**As an ideal candidate, you will have**
We consider all candidates with an eye for those who are self taught, curious, and multi-faceted. Our ideal TSE candidate should also have:
+ 5+ years of relevant experience
+ Strong technical experience in one (or more) of the following areas
+ Systems administration
+ Scalable and Highly available distributed systems
+ Network Administration
+ Database architecture and administration
+ Application Architecture
+ Data architecture and design
+ Performance tuning and benchmarking
+ A B.Tech / B.S. or equivalent work experience
**Nice to have**
+ Basic understanding of AI, including ML, LLMs, and RAG principles.
+ Experience on one or more of Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, PHP, or Perl
It's crucial for every candidate that they can check off all of these boxes
+ Excellent communication skills, both written and verbal
+ Genuine desire to help people
+ Uncontrollable urge to investigate and solve problems, with advanced diagnostic and troubleshooting skills
+ Ability to think on your feet, remain calm under pressure and solve problems in real-time
+ Desire and ability to rapidly learn a wide variety of new technical skills
+ Strong teamwork: willingness and ability to get help from team members when required, and the good judgment to know when to seek help
**Success Measures**
+ **In 3 months** , you'll have gained a deep understanding of MongoDB and its ecosystem. You will complete New Hire Training.
+ **In 6 months** , you will be comfortable working frontline with our customers. You will also complete the MongoDB Certified DBA Associate exam.
+ **In 12 months** , you will work on gaining expertise to be a part of a technical experts group within the MongoDB ecosystem and will be helping your peer engineers in advance diagnostics. Also, you will be encouraged to handle technical escalations independently.
To drive the personal growth and business impact of our employees, we're committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees' wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it's like to work at MongoDB ( , and help us make an impact on the world!
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
MongoDB is an equal opportunities employer.
Requisition ID
This advertiser has chosen not to accept applicants from your region.
8
Manager, Technical Services
Bangalore, Karnataka
NTT America, Inc.
Posted today
Job Viewed
Job Description
**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Manager, Technical Services is a management role, responsible for providing a service to clients ensuring that their IT infrastructure and systems remain operational through coordinating the proactive identification and resolution of technical incidents and problems that will restore service to clients.
This role ensures zero missed service level agreement conditions and the achievement of client satisfaction through assisting with the planning, building and supporting of technology solutions.
The Manager, Technical Services focuses on ensuring all lines of support for complex incidents, requests, events and/or problems through the effective management and leadership of a team of Engineers and/or Specialists.
This role works closely with a variety of cross functions teams to ensure the highest level of client satisfaction and the successful continuance of business operations within the organization, operating within one or more lines of business.
This is a people management role responsible for providing guidance, mentorship, and fostering a collaborative and high-performing work environment.
**Key responsibilities:**
+ May contribute to strategy development and manages the implementation of strategy to achieve revenue and expense targets.
+ Collaborates with internal stakeholders to set the standard for client satisfaction and assists with the development of client service policies, procedures and standards that will ensure the continued satisfaction of our clients.
+ Manages and coordinates initiatives to solve client problems.
+ Assists with complaint handling or any major incidents that require intervention and ensures the prompt resolution of these incidents.
+ Ensures that assigned infrastructure at the client site is configured, installed, tested and operational.
+ Ensures the identification and development of a feedback; complaints and problem-solving procedure for clients to use thereby ensuring proactive incident management at client sites.
+ Takes full ownership for managing efficiency levels, streamlining procedures to deliver customer excellence.
+ Manages resource capacity to achieve service level agreements.
+ Participates in client reviews to proactively manage client service level requirements and fulfilment.
+ Provides information for the operational plan and works with internal stakeholders to execute the strategy.
+ Provides business advice and technical consultation to clients when required.
**To thrive in this role, you need to have:**
+ Advanced business and commercial orientation and with a supporting interest in technology.
+ Advanced knowledge of technical services, IT service management, and related technologies.
+ Ability to stay up to date with industry trends, emerging technologies, and best practices.
+ Advanced knowledge of technical services concepts, IT service management (ITSM) practices, and industry best practices.
+ Advanced understanding of various information technology domains, including infrastructure, cloud services, cybersecurity, application management, networks, data center and collaboration.
+ Excellent client-facing and communication skills, with the ability to build and maintain strong client relationships.
+ Advanced management qualities, including the ability to inspire and mentor a team.
+ Ability to facilitate presentation of technical and complex matters to a diverse audience.
+ Ability to analyze data and produce reports on issues and recommend resolutions.
+ Ability to multi-task, set priorities and meet deadlines.
+ Advanced knowledge of ITIL (Information Technology Infrastructure Library) practices is desirable.
+ Ability to work collaboratively with cross-functional teams and stakeholders.
**Academic qualifications and certifications:**
+ Bachelor's degree or equivalent in Business or Information Technology or related field.
+ Master's degree or equivalent in Information Technology or Business Administration preferred.
+ ITIL certification is desirable.
**Required experience:**
+ Advanced level of relevant experience in similar role within a related global technology environment.
+ Advanced previous experience operationally managing a technical team.
+ Advanced level of experience dealing with clients and managing service levels.
+ Advanced stakeholder engagement experience at all levels in the organization.
**Workplace type** **:**
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Manager, Technical Services is a management role, responsible for providing a service to clients ensuring that their IT infrastructure and systems remain operational through coordinating the proactive identification and resolution of technical incidents and problems that will restore service to clients.
This role ensures zero missed service level agreement conditions and the achievement of client satisfaction through assisting with the planning, building and supporting of technology solutions.
The Manager, Technical Services focuses on ensuring all lines of support for complex incidents, requests, events and/or problems through the effective management and leadership of a team of Engineers and/or Specialists.
This role works closely with a variety of cross functions teams to ensure the highest level of client satisfaction and the successful continuance of business operations within the organization, operating within one or more lines of business.
This is a people management role responsible for providing guidance, mentorship, and fostering a collaborative and high-performing work environment.
**Key responsibilities:**
+ May contribute to strategy development and manages the implementation of strategy to achieve revenue and expense targets.
+ Collaborates with internal stakeholders to set the standard for client satisfaction and assists with the development of client service policies, procedures and standards that will ensure the continued satisfaction of our clients.
+ Manages and coordinates initiatives to solve client problems.
+ Assists with complaint handling or any major incidents that require intervention and ensures the prompt resolution of these incidents.
+ Ensures that assigned infrastructure at the client site is configured, installed, tested and operational.
+ Ensures the identification and development of a feedback; complaints and problem-solving procedure for clients to use thereby ensuring proactive incident management at client sites.
+ Takes full ownership for managing efficiency levels, streamlining procedures to deliver customer excellence.
+ Manages resource capacity to achieve service level agreements.
+ Participates in client reviews to proactively manage client service level requirements and fulfilment.
+ Provides information for the operational plan and works with internal stakeholders to execute the strategy.
+ Provides business advice and technical consultation to clients when required.
**To thrive in this role, you need to have:**
+ Advanced business and commercial orientation and with a supporting interest in technology.
+ Advanced knowledge of technical services, IT service management, and related technologies.
+ Ability to stay up to date with industry trends, emerging technologies, and best practices.
+ Advanced knowledge of technical services concepts, IT service management (ITSM) practices, and industry best practices.
+ Advanced understanding of various information technology domains, including infrastructure, cloud services, cybersecurity, application management, networks, data center and collaboration.
+ Excellent client-facing and communication skills, with the ability to build and maintain strong client relationships.
+ Advanced management qualities, including the ability to inspire and mentor a team.
+ Ability to facilitate presentation of technical and complex matters to a diverse audience.
+ Ability to analyze data and produce reports on issues and recommend resolutions.
+ Ability to multi-task, set priorities and meet deadlines.
+ Advanced knowledge of ITIL (Information Technology Infrastructure Library) practices is desirable.
+ Ability to work collaboratively with cross-functional teams and stakeholders.
**Academic qualifications and certifications:**
+ Bachelor's degree or equivalent in Business or Information Technology or related field.
+ Master's degree or equivalent in Information Technology or Business Administration preferred.
+ ITIL certification is desirable.
**Required experience:**
+ Advanced level of relevant experience in similar role within a related global technology environment.
+ Advanced previous experience operationally managing a technical team.
+ Advanced level of experience dealing with clients and managing service levels.
+ Advanced stakeholder engagement experience at all levels in the organization.
**Workplace type** **:**
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
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