10,709 Technical Support Agent jobs in India

Title: Technical Support Engineer - Associate

Purpose of the Position:

Provide technical support to users for a wide range of computer-related issues.

Actively partnering with team members, regional stakeholders, and local markets, you will play a key role in delivering technical support for the Local and Global Markets.

You will receive incoming calls and requests from users, and other GTS Personnel, and will be responsible for troubleshooting, analysing, and resolving user problems.

Run queries and tests to identify root causes of system errors.

Conduct research to identify known and emerging issues and write appropriate documentation for workarounds and fixes.

Recommend solutions to users to resolve their problem, help them implement the solution and confirm that problem has been resolved.

In case problem cannot be resolved, escalate problem to the next level.

Present relevant network support reports professionally and succinctly (both written and oral) to senior customer staff.

Plan and participate in Knowledge Transfer for services / system enhancements.

Interact with other technical staff to understand problems and relay information to less experienced agents and /or users;
set Users expectations about problem resolution.

What we are looking for

Qualifications:

Mandatory Certifications:

ITIL Foundation Certification – IT Service Management required.

Microsoft 365 Certified: Fundamentals

Microsoft 365 Certified: Modern Desktop Administrator Associate

Bachelor’s Degree or equivalent

Experience:

Proven experience 3-7 years working experience with Support Operations Microsoft Cloud Technologies, O365 suite, MS Azure.

Other technologies i.E., Service Now, RingCentral will be beneficiary.

• High school diploma or equivalent; Associate's or Bachelor's degree in a technical field is a plus.
• Minimum of 2 years of experience in technical support or a related customer service role.
• Strong understanding of operating systems (Windows, macOS, Linux), common software applications, and basic networking concepts.
• Excellent problem-solving and diagnostic skills.
• Superb verbal and written communication skills, with the ability to convey technical information clearly and concisely.
• Proficiency in using helpdesk software and ticketing systems.
• Ability to work independently and manage time effectively in a remote setting.
• Customer-focused attitude with a high degree of patience and empathy.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Willingness to learn new technologies and adapt to evolving product lines.

Overview

We are seeking a highly skilled Support Specialist to join our team. The ideal candidate will have expertise in providing Level 1–3 support for Horizon VDI user issues, including session performance, access, printing, and profile-related incidents.

The successful candidate will also be responsible for creating, maintaining, and updating golden images for various user groups, including application packaging, patching, and configuration.

Key Responsibilities:

• Provide Level 1–3 support for Horizon VDI user issues, including session performance, access, printing, and profile-related incidents
• Create, maintain, and update golden images for various user groups, including application packaging, patching, and configuration
• Validate and troubleshoot application functionality within VDI sessions in partnership with application owners

Requirements

To succeed in this role, you will need:

• 2+ years in IT support roles with at least 1 year supporting VDI environments
• Experience supporting VMware Horizon View (7.x or 8.x), including Connection Server, Composer, and Agent
• Experience with Windows desktop OS (Windows 10/11), Active Directory, and group policies
• Proficiency with tools like Horizon Administrator/Console, vSphere Client, and basic PowerShell scripting

Preferred Qualifications

While not required, the following qualifications would be beneficial:

• 3+ years supporting end-user computing or VDI in enterprise environments
• Deep experience creating and maintaining golden images including app installs, optimizations, and Windows updates
• Working knowledge of FSLogix, profile redirection, and user data management
• Experience integrating VDI with multi-factor authentication, antivirus, and DLP tools
• Familiarity with Jira or similar ticketing and ITSM platforms
• Experience collaborating with infrastructure teams on networking, DNS, storage, and security configurations for VDI
• Knowledge of monitoring tools (e.g., Horizon Help Desk Tool, vRealize Operations, ControlUp)
• Certifications such as VMware VCP-DTM, ITIL Foundation, or CompTIA A+ are highly desirable

Technical Support Specialist Job Description

We are seeking an experienced Help Desk Technician to provide expert support for Horizon VDI environments. The successful candidate will be responsible for providing high-quality support, creating and maintaining golden images, and troubleshooting application functionality within VDI sessions.

Key Responsibilities:

• Provide Level 1–3 support for Horizon VDI user issues, including session performance, access, printing, and profile-related incidents
• Create, maintain, and update golden images for various user groups, including application packaging, patching, and configuration
• Validate and troubleshoot application functionality within VDI sessions in partnership with application owners

Required Skills and Qualifications:

• 2+ years of experience in IT support roles with at least 1 year supporting VDI environments
• Experience supporting VMware Horizon View (7.x or 8.x), including Connection Server, Composer, and Agent
• Experience with Windows desktop OS (Windows 10/11), Active Directory, and group policies
• Proficiency with tools like Horizon Administrator/Console, vSphere Client, and basic PowerShell scripting

Benefits:

• Opportunity to work on complex technical projects
• Collaborative team environment
• Professional development opportunities

Others:

• Deep experience creating and maintaining golden images including app installs, optimizations, and Windows updates.
• Working knowledge of FSLogix, profile redirection, and user data management
• Experience integrating VDI with multi-factor authentication, antivirus, and DLP tools
• Familiarity with Jira or similar ticketing and ITSM platforms
• Experience collaborating with infrastructure teams on networking, DNS, storage, and security configurations for VDI
• Knowledge of monitoring tools (e.g., Horizon Help Desk Tool, vRealize Operations, ControlUp)
• Certifications such as VMware VCP-DTM, ITIL Foundation, or CompTIA A+ are highly desirable

Job Title - Helpdesk Support Engineer

Years of Experience - 4 - 12 Years

Level - Mid / Senior Level

Location - Bengaluru

About the Role

As global investment firms continue to expand their technology footprint, providing reliable, responsive, and high-quality end-user support has become mission-critical. The Helpdesk Support Engineer will play a key role in delivering outstanding customer service and technical support to a diverse global user base.

This position is part of a technology infrastructure team responsible for building and supporting the foundational platforms and end-user technologies that power critical business operations. The team thrives in a fast-paced, dynamic, and collaborative environment, continually innovating to improve the employee experience and productivity across regions.

What You’ll Do

• Deliver outstanding remote customer service and technical support to employees globally.
• Utilize ticketing platforms (e.G., Jira Service Management) to log, track, and manage incidents, problems, and requests.
• Diagnose and resolve hardware, software, and connectivity issues efficiently, providing clear guidance and advice.
• Escalate complex issues to other support and engineering teams when necessary.
• Manage and prioritize support requests effectively to ensure timely resolution.
• Educate and empower users through self-service portals and training on new tools and processes.
• Create and maintain knowledge-base articles for recurring issues and solutions.
• Collaborate with local and off-site technology service providers to enhance service delivery.
• Provide clear documentation, updates, and root cause analysis on support issues to management as required.

What’s Required

• Minimum 4 years of experience in client service, desktop support, or technical support roles.
• Bachelor’s degree in Technology, Computer Science, or a related field.
• Proficiency in troubleshooting Microsoft Windows, Apple MacBook systems, and Microsoft Office tools.
• Familiarity with market data and electronic trading platforms (e.G., Bloomberg, Neovest) preferred.
• Ability to work independently and collaboratively across global teams, maintaining composure in high-pressure environments.
• Strong scripting and automation skills (PowerShell, Splunk) are advantageous.
• Commitment to the highest ethical standards.

Job Title: Technical Support Specialist

Overview:

We are seeking a skilled Technical Support Specialist to join our team. This individual will provide technical assistance to internal and external users, collaborate with the development team, and assist in quality assurance activities.

Responsibilities:

• Offer technical support to customers, partners, and client service teams
• Communicate feedback and inputs to the development team
• Assist the QA lead with quality assurance activities
• Troubleshoot technical issues with minimal support from the development team
• Propose workarounds to customers when fixes take time
• Provide timely and accurate customer feedback
• Follow up with clients to ensure problems are resolved
• Support new application roll-outs
• Provide procedural documentation
• Manage multiple cases at once

Requirements:

• Bachelor's degree in computer science or information technology
• US hours (9 am - 6 pm central time) work schedule
• Experience with tech support for web-based business applications and mobile interfaces
• Working knowledge of Linux, Java, JavaScript, MySQL, AWS
• Proficiency in browser-based debugging, JSON format, REST APIs, database queries, and logs
• Experience with remote desktop applications and help desk software
• Experience with ticket management tools like Clickup, Jira, Trello
• Certifications in Linux, Java, Web development, AWS desirable but not required
• Development mindset to quickly scale into a developer