81 Technical Support jobs in Sayan
Customer Service & Technical Support Specialist
395001 Surat, Gujarat
₹30000 Monthly
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and tech-savvy Customer Service & Technical Support Specialist to join their expanding team. This role is ideal for individuals who excel at problem-solving, possess excellent communication skills, and are passionate about providing outstanding customer experiences. You will be the primary point of contact for customers seeking assistance with our products and services, resolving technical issues, and providing product information. This role requires a patient and empathetic approach, coupled with strong technical aptitude.
Responsibilities:
Qualifications:
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Diagnose and resolve technical issues related to our software and hardware products.
- Provide clear and concise instructions and guidance to customers.
- Escalate complex issues to higher-level support teams when necessary.
- Document all customer interactions, issues, and resolutions in the CRM system.
- Educate customers on product features, troubleshooting steps, and best practices.
- Identify trends in customer issues and provide feedback to product development and quality assurance teams.
- Contribute to the creation and maintenance of our knowledge base and FAQ sections.
- Achieve and maintain customer satisfaction targets.
- Proactively identify opportunities to improve the customer support process.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree in a related field is a plus.
- Proven experience in customer service, technical support, or a similar role.
- Strong understanding of common software and hardware troubleshooting techniques.
- Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.
- Patience, empathy, and a customer-centric attitude.
- Proficiency in using helpdesk software and CRM systems.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Adept at learning new technologies and software quickly.
- Experience in the **Surat, Gujarat** region is an advantage but not required for this remote role.
- Ability to work flexible hours, including weekends and holidays, as needed.
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0
Customer Service & Technical Support Lead
395001 Surat, Gujarat
₹35000 Monthly
WhatJobs
Posted 21 days ago
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Job Description
Our client is looking for an experienced and empathetic Customer Service & Technical Support Lead to manage and elevate their customer support operations, serving clients nationwide from **Surat, Gujarat**. This leadership role requires a blend of exceptional communication skills, deep technical understanding, and proven ability to guide a support team towards outstanding customer satisfaction. You will be responsible for overseeing daily support operations, resolving complex customer issues, and developing strategies to enhance the overall customer experience.
Key responsibilities include managing a team of customer service representatives and technical support agents, providing training, coaching, and performance feedback to ensure adherence to service level agreements (SLAs). You will handle escalated customer inquiries and technical problems, acting as a point of contact for critical issues. Developing and refining support processes, knowledge base articles, and troubleshooting guides to improve efficiency and first-contact resolution rates is crucial. Analyzing customer feedback and support metrics to identify trends, pinpoint areas for improvement, and implement corrective actions will be a significant part of your role. Collaborating with product development and engineering teams to relay customer feedback and identify product improvements is also essential. This role requires maintaining a high level of product knowledge to effectively troubleshoot and guide customers. The ability to de-escalate tense situations and provide solutions with patience and professionalism is paramount. This position is fully remote, offering the flexibility to work from anywhere, but requires reliable internet connectivity and a dedicated workspace. We are seeking a proactive leader with strong problem-solving skills, excellent organizational abilities, and a passion for customer advocacy. A Bachelor's degree in a relevant field or equivalent work experience, along with a minimum of 4 years of experience in customer service and technical support, including at least 1-2 years in a supervisory or lead role, is required. Experience with CRM software and helpdesk ticketing systems is essential.
Responsibilities:
Key responsibilities include managing a team of customer service representatives and technical support agents, providing training, coaching, and performance feedback to ensure adherence to service level agreements (SLAs). You will handle escalated customer inquiries and technical problems, acting as a point of contact for critical issues. Developing and refining support processes, knowledge base articles, and troubleshooting guides to improve efficiency and first-contact resolution rates is crucial. Analyzing customer feedback and support metrics to identify trends, pinpoint areas for improvement, and implement corrective actions will be a significant part of your role. Collaborating with product development and engineering teams to relay customer feedback and identify product improvements is also essential. This role requires maintaining a high level of product knowledge to effectively troubleshoot and guide customers. The ability to de-escalate tense situations and provide solutions with patience and professionalism is paramount. This position is fully remote, offering the flexibility to work from anywhere, but requires reliable internet connectivity and a dedicated workspace. We are seeking a proactive leader with strong problem-solving skills, excellent organizational abilities, and a passion for customer advocacy. A Bachelor's degree in a relevant field or equivalent work experience, along with a minimum of 4 years of experience in customer service and technical support, including at least 1-2 years in a supervisory or lead role, is required. Experience with CRM software and helpdesk ticketing systems is essential.
Responsibilities:
- Lead and manage the customer service and technical support team.
- Oversee daily support operations and ensure SLA compliance.
- Handle and resolve escalated customer inquiries and technical issues.
- Develop and improve support processes and documentation.
- Train, coach, and mentor support agents.
- Analyze support metrics and customer feedback for continuous improvement.
- Collaborate with internal teams to address customer needs and product issues.
- Ensure a high level of customer satisfaction.
- Maintain up-to-date knowledge of products and services.
- Act as a primary point of contact for complex support cases.
- Minimum 4 years of experience in customer service and technical support.
- Minimum 1-2 years of experience in a lead or supervisory role.
- Strong technical aptitude and troubleshooting skills.
- Excellent communication, interpersonal, and problem-solving abilities.
- Proficiency with CRM and helpdesk software.
- Ability to manage and motivate a team.
- Strong understanding of customer service principles.
- Experience in remote team management is a plus.
- Bachelor's degree or equivalent experience.
This advertiser has chosen not to accept applicants from your region.
1
Customer Service Representative - Technical Support
395001 Surat, Gujarat
₹350000 Annually
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
Our client is looking for dedicated Customer Service Representatives with a focus on Technical Support to join their team in **Surat, Gujarat, IN**. In this role, you will be the first point of contact for customers experiencing technical difficulties with our products or services. You will provide timely and effective solutions, troubleshoot issues, and escalate complex problems to senior technical staff when necessary. The ideal candidate possesses excellent communication skills, a patient demeanor, and a strong aptitude for understanding and resolving technical challenges. This role requires a commitment to delivering outstanding customer satisfaction through efficient and accurate support.
Responsibilities:
Qualifications:
Responsibilities:
- Respond to customer inquiries via phone, email, and chat regarding technical issues.
- Diagnose and troubleshoot hardware, software, and network problems.
- Guide customers through step-by-step solutions and provide clear instructions.
- Escalate unresolved issues to appropriate technical teams, ensuring proper documentation.
- Maintain detailed records of customer interactions and resolutions in the CRM system.
- Identify and report recurring technical issues to aid in product improvement.
- Provide feedback to management on customer needs and product performance.
- Assist in creating and updating knowledge base articles and FAQs.
- Educate customers on product features and best practices.
- Ensure customer satisfaction by resolving issues promptly and professionally.
Qualifications:
- High school diploma or equivalent required; Associate's or Bachelor's degree in a related field is a plus.
- Proven experience in customer service, with a focus on technical support.
- Strong understanding of common operating systems (Windows, macOS) and basic networking concepts.
- Excellent problem-solving and analytical skills.
- Exceptional verbal and written communication skills.
- Patience and a customer-centric attitude.
- Ability to explain technical concepts to non-technical users.
- Familiarity with CRM software and ticketing systems.
- Ability to work independently and as part of a team.
- Flexibility to work different shifts if required.
This advertiser has chosen not to accept applicants from your region.
2
Senior Technical Support Specialist
395001 Surat, Gujarat
₹60000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client is looking for a dedicated and experienced Senior Technical Support Specialist to provide exceptional customer service and technical assistance. This is a fully remote position, empowering you to deliver support from anywhere. You will be responsible for troubleshooting complex technical issues, guiding customers through product usage, and resolving software and hardware problems efficiently. The ideal candidate possesses a deep understanding of IT systems, excellent communication and interpersonal skills, and a passion for helping others. You will act as a first point of contact for escalated technical queries, ensuring timely and accurate resolution.
Key responsibilities include diagnosing and resolving intricate technical challenges, documenting support interactions, and creating knowledge base articles to aid customer self-service. You will collaborate with engineering and product teams to identify recurring issues and contribute to product improvements. A proven ability to manage multiple support tickets simultaneously, prioritize effectively, and maintain high customer satisfaction scores is essential. This role requires a proactive approach to problem-solving, strong analytical skills, and the ability to explain technical concepts in a clear and understandable manner to non-technical users. You will be a crucial part of our customer success team, ensuring our users have a seamless and positive experience with our products. This is an exciting opportunity to leverage your technical expertise and customer service skills in a fully remote capacity, contributing to our mission of providing outstanding support from **Surat, Gujarat, IN**.
Key responsibilities include diagnosing and resolving intricate technical challenges, documenting support interactions, and creating knowledge base articles to aid customer self-service. You will collaborate with engineering and product teams to identify recurring issues and contribute to product improvements. A proven ability to manage multiple support tickets simultaneously, prioritize effectively, and maintain high customer satisfaction scores is essential. This role requires a proactive approach to problem-solving, strong analytical skills, and the ability to explain technical concepts in a clear and understandable manner to non-technical users. You will be a crucial part of our customer success team, ensuring our users have a seamless and positive experience with our products. This is an exciting opportunity to leverage your technical expertise and customer service skills in a fully remote capacity, contributing to our mission of providing outstanding support from **Surat, Gujarat, IN**.
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3
Senior Technical Support Engineer
395001 Surat, Gujarat
₹55000 Annually
WhatJobs
Posted 4 days ago
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Job Description
Join our client's esteemed customer service and helpdesk team as a Senior Technical Support Engineer, based in Surat, Gujarat, IN . This is a non-remote position requiring your presence at our state-of-the-art facility. You will be the primary point of contact for advanced technical issues, providing expert-level support to our diverse clientele. Your responsibilities will encompass diagnosing complex software and hardware problems, troubleshooting network connectivity issues, and guiding customers through intricate technical processes. You will be instrumental in resolving escalated tickets, conducting root cause analysis, and contributing to the development of knowledge base articles and support documentation. The ideal candidate will possess a profound understanding of IT infrastructure, operating systems, and common software applications. Excellent communication and interpersonal skills are paramount, as you will be interacting with users of varying technical proficiencies. This role demands a patient, methodical approach to problem-solving, with a strong commitment to customer satisfaction. You will work closely with our development and operations teams to ensure swift and effective resolution of technical challenges. Experience with CRM systems and ticketing platforms is a must. We are looking for a proactive individual who can work under pressure, manage multiple priorities, and consistently deliver high-quality support. Your ability to articulate technical solutions in a clear and understandable manner will be critical to your success. This is an excellent opportunity for an experienced support professional to advance their career within a growing organization that values expertise and dedication to service excellence. You will be a key player in maintaining our reputation for outstanding customer support.
This advertiser has chosen not to accept applicants from your region.
4
Senior Technical Support Lead
395001 Surat, Gujarat
₹750000 Annually
WhatJobs
Posted 12 days ago
Job Viewed
Job Description
Our client is looking for a highly motivated and experienced Senior Technical Support Lead to manage and enhance their customer service and helpdesk operations. This role is critical in ensuring exceptional support experiences for their diverse customer base. You will lead a team of technical support specialists, develop support strategies, and oversee the resolution of complex technical issues. The ideal candidate will possess strong leadership qualities, excellent communication and problem-solving skills, and a deep understanding of customer support best practices and relevant technologies. You will be responsible for maintaining high levels of customer satisfaction, improving support processes, and ensuring the efficient operation of the helpdesk system. This hybrid role requires you to work collaboratively with other departments to address customer needs and feedback effectively. Responsibilities include:
- Leading, mentoring, and managing a team of technical support engineers and specialists.
- Overseeing daily helpdesk operations, ensuring timely and effective resolution of customer inquiries and issues.
- Developing and implementing support policies, procedures, and service level agreements (SLAs).
- Analyzing support metrics and trends to identify areas for improvement and implement corrective actions.
- Serving as a point of escalation for complex technical problems and customer escalations.
- Collaborating with product development and engineering teams to provide feedback on product issues and enhancements.
- Developing and maintaining comprehensive knowledge base articles and support documentation.
- Ensuring the effective use and administration of the helpdesk ticketing system (e.g., Zendesk, ServiceNow).
- Conducting regular team meetings and performance reviews.
- Training and onboarding new support staff.
- Identifying opportunities to automate support processes and improve efficiency.
- Monitoring customer satisfaction levels and implementing strategies to enhance the customer experience.
- Working with the management team to define support strategies aligned with business goals.
This advertiser has chosen not to accept applicants from your region.
5
Remote Technical Support Engineer
395001 Surat, Gujarat
₹550000 Annually
WhatJobs
Posted 20 days ago
Job Viewed
Job Description
We are seeking a highly skilled and dedicated Remote Technical Support Engineer to provide advanced technical assistance and solutions to our global customer base. This is a fully remote position, requiring you to troubleshoot complex hardware, software, and network issues. You will be the primary point of contact for customers experiencing technical difficulties, diagnosing problems, and implementing effective resolutions. The role demands exceptional analytical abilities, strong problem-solving skills, and a commitment to delivering outstanding customer service from a distance.
Key Responsibilities:
Key Responsibilities:
- Provide Tier 2 and Tier 3 technical support via phone, email, and remote desktop tools.
- Diagnose, troubleshoot, and resolve complex hardware, software, and network issues.
- Document technical issues, solutions, and customer interactions accurately within the ticketing system.
- Escalate unresolved issues to appropriate engineering or development teams with detailed information.
- Develop and maintain technical documentation, knowledge base articles, and FAQs.
- Proactively identify potential technical issues and provide preventative solutions.
- Collaborate with cross-functional teams, including product development and quality assurance, to improve product stability and user experience.
- Participate in product testing and provide feedback on usability and performance.
- Mentor and train junior support staff on technical procedures and troubleshooting techniques.
- Stay current with the latest technological advancements and product updates.
- Manage customer expectations and ensure timely resolution of support requests.
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6
Senior Technical Support Engineer
395001 Surat, Gujarat
₹800000 Annually
WhatJobs
Posted 23 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and customer-focused Senior Technical Support Engineer to join their team in **Surat, Gujarat, IN**. This role is crucial for ensuring client satisfaction and providing expert-level technical assistance for our client's product suite. You will be responsible for diagnosing and resolving complex technical issues reported by customers, providing timely and accurate solutions, and escalating issues when necessary. This involves in-depth troubleshooting of software, hardware, and network configurations, as well as understanding customer workflows and business needs to provide tailored support. You will also contribute to the knowledge base by creating and updating technical documentation, FAQs, and troubleshooting guides. The ideal candidate will possess a strong technical aptitude, excellent problem-solving skills, and the ability to explain technical concepts clearly to both technical and non-technical users. Experience in a similar customer support role, preferably within a software or technology company, is essential. Strong communication, interpersonal, and time management skills are required. You will play a key role in maintaining our client's reputation for exceptional customer service and ensuring a smooth, efficient experience for all users.
Responsibilities:
Responsibilities:
- Provide advanced technical support to customers via phone, email, and chat.
- Diagnose, troubleshoot, and resolve complex software and hardware issues.
- Escalate unresolved issues to appropriate internal teams (e.g., Engineering, Product).
- Create and maintain technical documentation, knowledge base articles, and user guides.
- Document customer interactions and resolutions accurately in the CRM system.
- Identify trends in customer issues and provide feedback to product development teams.
- Assist in the training and mentoring of junior support staff.
- Manage customer expectations and ensure timely resolution of support requests.
- Participate in product testing and provide feedback on usability and functionality.
- Contribute to improving support processes and customer satisfaction metrics.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 4+ years of experience in technical support or a similar customer-facing IT role.
- Strong knowledge of operating systems (Windows, macOS, Linux), networking protocols, and common software applications.
- Experience troubleshooting complex technical problems.
- Excellent communication, problem-solving, and analytical skills.
- Ability to explain technical concepts clearly and concisely.
- Experience with CRM software and ticketing systems.
- Customer-oriented mindset with a passion for providing excellent service.
- Ability to work effectively in a team environment.
This advertiser has chosen not to accept applicants from your region.
7
Senior Customer Service Representative - Technical Support
395001 Surat, Gujarat
₹40000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a highly skilled and customer-focused Senior Customer Service Representative specializing in Technical Support to join their remote team. This role is essential for providing exceptional assistance to customers experiencing technical issues with our client's products or services. The ideal candidate will possess a strong technical aptitude, excellent problem-solving skills, and a passion for delivering outstanding customer experiences. You will be the primary point of contact for customers requiring technical troubleshooting and guidance, resolving issues efficiently and effectively.
Key responsibilities include actively listening to customer concerns, diagnosing technical problems using established procedures and diagnostic tools, and providing clear, step-by-step solutions. You will document all customer interactions, technical issues, and resolutions accurately in the CRM system. The Senior CSR will escalate complex issues to higher-level support teams when necessary, ensuring timely follow-up and resolution. This position demands excellent communication skills, both verbal and written, with the ability to explain technical concepts in an easy-to-understand manner. Patience, empathy, and a calm demeanor when dealing with frustrated customers are critical. You should be proficient in using customer support software, ticketing systems, and possess a broad understanding of common software and hardware issues. The ability to work independently, manage your time effectively, and contribute positively to a remote team environment is key. This is an exciting opportunity to provide critical technical support and enhance customer satisfaction for our client.
Qualifications:
Key responsibilities include actively listening to customer concerns, diagnosing technical problems using established procedures and diagnostic tools, and providing clear, step-by-step solutions. You will document all customer interactions, technical issues, and resolutions accurately in the CRM system. The Senior CSR will escalate complex issues to higher-level support teams when necessary, ensuring timely follow-up and resolution. This position demands excellent communication skills, both verbal and written, with the ability to explain technical concepts in an easy-to-understand manner. Patience, empathy, and a calm demeanor when dealing with frustrated customers are critical. You should be proficient in using customer support software, ticketing systems, and possess a broad understanding of common software and hardware issues. The ability to work independently, manage your time effectively, and contribute positively to a remote team environment is key. This is an exciting opportunity to provide critical technical support and enhance customer satisfaction for our client.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Minimum 4-5 years of experience in technical support or customer service.
- Proven ability to troubleshoot and resolve common technical issues.
- Excellent verbal and written communication skills.
- Strong interpersonal and active listening skills.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to work independently and manage workload in a remote setting.
- Customer-focused mindset with a commitment to quality service.
- Patience and empathy in handling customer inquiries.
This advertiser has chosen not to accept applicants from your region.
8
Senior Customer Success Manager - Technical Support
395001 Surat, Gujarat
₹60000 Annually
WhatJobs
Posted 12 days ago
Job Viewed
Job Description
Our client, a fast-growing technology company, is seeking an experienced Senior Customer Success Manager with a strong background in technical support to join their team in Surat, Gujarat, IN . This role is crucial for ensuring that our clients receive exceptional support and achieve maximum value from our products and services. You will be responsible for building strong relationships with key accounts, proactively identifying potential issues, and providing timely and effective technical solutions. The ideal candidate will possess deep technical knowledge of our offerings, excellent communication and problem-solving skills, and a passion for customer satisfaction. This hybrid position allows for a balance of in-office collaboration and remote work flexibility, requiring your presence at our Surat office for client meetings and team synergy sessions. You will act as a trusted advisor, advocating for customer needs internally and driving customer loyalty and retention.
Responsibilities:
Responsibilities:
- Manage a portfolio of key customer accounts, ensuring their success and satisfaction with our products/services.
- Develop and maintain strong, long-lasting relationships with customers, acting as their primary point of contact.
- Proactively monitor customer health and engagement, identifying at-risk accounts and implementing retention strategies.
- Provide timely and expert technical support to resolve customer issues, troubleshoot problems, and answer inquiries.
- Educate customers on product features, best practices, and new releases.
- Conduct regular check-ins and business reviews with customers to assess their needs and provide strategic guidance.
- Collaborate with internal teams (Sales, Product, Engineering) to advocate for customer needs and drive product improvements.
- Develop and deliver training materials and resources for customers.
- Identify opportunities for upselling and cross-selling based on customer needs and product offerings.
- Contribute to the development of customer success playbooks and best practices.
- Track key customer success metrics and report on account health and performance.
- Stay up-to-date with product knowledge and industry trends.
- Manage escalations effectively and ensure swift resolution of critical issues.
- Bachelor's degree in Computer Science, Information Technology, Business, or a related field.
- Minimum of 5 years of experience in customer success, account management, or technical support roles, preferably in a SaaS or technology environment.
- Strong technical aptitude and the ability to quickly learn and understand complex software products.
- Excellent problem-solving, analytical, and troubleshooting skills.
- Exceptional communication, interpersonal, and presentation skills.
- Proven ability to manage multiple accounts and priorities effectively.
- Experience working in a hybrid work environment.
- A customer-centric mindset with a passion for delivering outstanding service.
- Experience with CRM and customer success platforms is a plus.
This advertiser has chosen not to accept applicants from your region.
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