1,529 Technical Troubleshooting jobs in India
Helpdesk Associate - Technical Troubleshooting
Bangalore, Karnataka
NTT DATA North America
Posted today
Job Viewed
Job Description
**Req ID:**
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Helpdesk Associate - Technical Troubleshooting to join our team in Bangalore, Karnātaka (IN-KA), India (IN).
"General Duties and Responsibilities:
In these roles, you will be responsible for:
Provide exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes.
Record, Update, and Escalate Support issues to the next level promptly.
Support all IT onboarding activities for end-users
Work with our internal IT Teams on system testing, integration, and maintenance.
Engage in discovering new IT business tools to support our business users and our internal IT Team.
Seek, Suggest, Evaluate, and implement process and technology improvements.
Willing to learn grow in other IT Business areas
Requirements for this role include:
Excellent English written and verbal communication skills.
Exceptional customer service skills.
Great Team player
24/7 rotational shifts and week offs and Work from Office mandatory
Excellent communication skills, comfortable working with various stakeholders
Strong troubleshooting skills, bug-finding, and resolution
Ability to work independently within a diverse global team
IT software and hardware troubleshooting knowledge and skills (Win 10, macOS, iOS, Android, Google Suite and Microsoft Environment)"
**About NTT DATA**
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com ( DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Helpdesk Associate - Technical Troubleshooting to join our team in Bangalore, Karnātaka (IN-KA), India (IN).
"General Duties and Responsibilities:
In these roles, you will be responsible for:
Provide exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes.
Record, Update, and Escalate Support issues to the next level promptly.
Support all IT onboarding activities for end-users
Work with our internal IT Teams on system testing, integration, and maintenance.
Engage in discovering new IT business tools to support our business users and our internal IT Team.
Seek, Suggest, Evaluate, and implement process and technology improvements.
Willing to learn grow in other IT Business areas
Requirements for this role include:
Excellent English written and verbal communication skills.
Exceptional customer service skills.
Great Team player
24/7 rotational shifts and week offs and Work from Office mandatory
Excellent communication skills, comfortable working with various stakeholders
Strong troubleshooting skills, bug-finding, and resolution
Ability to work independently within a diverse global team
IT software and hardware troubleshooting knowledge and skills (Win 10, macOS, iOS, Android, Google Suite and Microsoft Environment)"
**About NTT DATA**
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com ( DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**
This advertiser has chosen not to accept applicants from your region.
0
Helpdesk Associate - Technical Troubleshooting
Bangalore, Karnataka
NTT DATA North America
Posted today
Job Viewed
Job Description
**Req ID:**
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Helpdesk Associate - Technical Troubleshooting to join our team in Bangalore, Karnātaka (IN-KA), India (IN).
"General Duties and Responsibilities:
In these roles, you will be responsible for:
Provide exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes.
Record, Update, and Escalate Support issues to the next level promptly.
Support all IT onboarding activities for end-users
Work with our internal IT Teams on system testing, integration, and maintenance.
Engage in discovering new IT business tools to support our business users and our internal IT Team.
Seek, Suggest, Evaluate, and implement process and technology improvements.
Willing to learn grow in other IT Business areas
Requirements for this role include:
Excellent English written and verbal communication skills.
Exceptional customer service skills.
Great Team player
24/7 rotational shifts and week offs and Work from Office mandatory
Excellent communication skills, comfortable working with various stakeholders
Strong troubleshooting skills, bug-finding, and resolution
Ability to work independently within a diverse global team
IT software and hardware troubleshooting knowledge and skills (Win 10, macOS, iOS, Android, Google Suite and Microsoft Environment)"
**About NTT DATA**
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com ( DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Helpdesk Associate - Technical Troubleshooting to join our team in Bangalore, Karnātaka (IN-KA), India (IN).
"General Duties and Responsibilities:
In these roles, you will be responsible for:
Provide exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes.
Record, Update, and Escalate Support issues to the next level promptly.
Support all IT onboarding activities for end-users
Work with our internal IT Teams on system testing, integration, and maintenance.
Engage in discovering new IT business tools to support our business users and our internal IT Team.
Seek, Suggest, Evaluate, and implement process and technology improvements.
Willing to learn grow in other IT Business areas
Requirements for this role include:
Excellent English written and verbal communication skills.
Exceptional customer service skills.
Great Team player
24/7 rotational shifts and week offs and Work from Office mandatory
Excellent communication skills, comfortable working with various stakeholders
Strong troubleshooting skills, bug-finding, and resolution
Ability to work independently within a diverse global team
IT software and hardware troubleshooting knowledge and skills (Win 10, macOS, iOS, Android, Google Suite and Microsoft Environment)"
**About NTT DATA**
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com ( DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**
This advertiser has chosen not to accept applicants from your region.
1
Helpdesk Associate - Technical Troubleshooting
Bangalore, Karnataka
NTT DATA North America
Posted today
Job Viewed
Job Description
**Req ID:**
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Helpdesk Associate - Technical Troubleshooting to join our team in Bangalore, Karnātaka (IN-KA), India (IN).
"General Duties and Responsibilities:
In these roles, you will be responsible for:
Provide exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes.
Record, Update, and Escalate Support issues to the next level promptly.
Support all IT onboarding activities for end-users
Work with our internal IT Teams on system testing, integration, and maintenance.
Engage in discovering new IT business tools to support our business users and our internal IT Team.
Seek, Suggest, Evaluate, and implement process and technology improvements.
Willing to learn grow in other IT Business areas
Requirements for this role include:
Excellent English written and verbal communication skills.
Exceptional customer service skills.
Great Team player
24/7 rotational shifts and week offs and Work from Office mandatory
Excellent communication skills, comfortable working with various stakeholders
Strong troubleshooting skills, bug-finding, and resolution
Ability to work independently within a diverse global team
IT software and hardware troubleshooting knowledge and skills (Win 10, macOS, iOS, Android, Google Suite and Microsoft Environment)"
**About NTT DATA**
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com ( DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Helpdesk Associate - Technical Troubleshooting to join our team in Bangalore, Karnātaka (IN-KA), India (IN).
"General Duties and Responsibilities:
In these roles, you will be responsible for:
Provide exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes.
Record, Update, and Escalate Support issues to the next level promptly.
Support all IT onboarding activities for end-users
Work with our internal IT Teams on system testing, integration, and maintenance.
Engage in discovering new IT business tools to support our business users and our internal IT Team.
Seek, Suggest, Evaluate, and implement process and technology improvements.
Willing to learn grow in other IT Business areas
Requirements for this role include:
Excellent English written and verbal communication skills.
Exceptional customer service skills.
Great Team player
24/7 rotational shifts and week offs and Work from Office mandatory
Excellent communication skills, comfortable working with various stakeholders
Strong troubleshooting skills, bug-finding, and resolution
Ability to work independently within a diverse global team
IT software and hardware troubleshooting knowledge and skills (Win 10, macOS, iOS, Android, Google Suite and Microsoft Environment)"
**About NTT DATA**
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com ( DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**
This advertiser has chosen not to accept applicants from your region.
2
Customer Support Specialist - Technical Troubleshooting
226001 Lucknow, Uttar Pradesh
₹30000 Monthly
WhatJobs
Posted 18 days ago
Job Viewed
Job Description
Join our growing customer service team as a Customer Support Specialist, focusing on technical troubleshooting. This role offers a hybrid work arrangement, combining the flexibility of remote work with the collaborative environment of our **Lucknow, Uttar Pradesh, IN** office.
You will be the primary point of contact for customers seeking assistance with our products and services. Your core responsibility will be to provide timely, accurate, and empathetic support through various channels, including phone, email, and chat. This involves diagnosing technical issues, guiding users through troubleshooting steps, resolving complex problems, and escalating issues when necessary to higher-tier support or engineering teams. A deep understanding of our product suite is essential, coupled with the ability to explain technical concepts in a clear and understandable manner to a diverse customer base.
Key Responsibilities:
Required Qualifications:
This role requires a blend of independent work and team collaboration, offering the best of both remote and in-office experiences. We are committed to fostering a supportive and engaging work environment for all our employees.
You will be the primary point of contact for customers seeking assistance with our products and services. Your core responsibility will be to provide timely, accurate, and empathetic support through various channels, including phone, email, and chat. This involves diagnosing technical issues, guiding users through troubleshooting steps, resolving complex problems, and escalating issues when necessary to higher-tier support or engineering teams. A deep understanding of our product suite is essential, coupled with the ability to explain technical concepts in a clear and understandable manner to a diverse customer base.
Key Responsibilities:
- Respond to customer inquiries and resolve technical issues promptly and professionally.
- Effectively troubleshoot software and hardware problems, providing step-by-step guidance.
- Document all customer interactions, issues, and resolutions accurately in our CRM system.
- Identify and report recurring technical issues and product bugs to the relevant teams.
- Contribute to the knowledge base by creating and updating support articles and FAQs.
- Collaborate with cross-functional teams to ensure a seamless customer experience.
- Proactively identify opportunities to improve customer satisfaction and retention.
- Meet and exceed key performance indicators (KPIs) for response time, resolution rate, and customer satisfaction.
- Stay up-to-date with product updates and new features to provide informed support.
- Participate in team meetings and training sessions, both remotely and in-office.
Required Qualifications:
- High school diploma or equivalent; Bachelor's degree in a related field is a plus.
- Proven experience (2+ years) in a customer support or technical helpdesk role.
- Strong understanding of common operating systems and software applications.
- Excellent verbal and written communication skills.
- Patience, empathy, and a customer-centric attitude.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Familiarity with CRM software and ticketing systems.
- Willingness to work flexible hours, including occasional evenings or weekends.
- Ability to commute to the **Lucknow, Uttar Pradesh, IN** office for designated in-office days as part of the hybrid model.
This role requires a blend of independent work and team collaboration, offering the best of both remote and in-office experiences. We are committed to fostering a supportive and engaging work environment for all our employees.
This advertiser has chosen not to accept applicants from your region.
3
Senior Customer Support Specialist - Technical Troubleshooting
452001 Bhopal, Madhya Pradesh
₹600000 Annually
WhatJobs
Posted 14 days ago
Job Viewed
Job Description
Our client is looking for a dedicated and empathetic Senior Customer Support Specialist to join their fully remote support team. This role is essential for providing exceptional technical assistance to customers, resolving complex issues, and ensuring a positive user experience. You will be a first point of contact for customer inquiries, offering solutions via phone, email, and chat. This fully remote position allows you to work from the comfort of your home, offering flexibility and work-life balance.
Responsibilities:
Qualifications:
Location: Remote (Bhopal, Madhya Pradesh, IN)
Responsibilities:
- Respond promptly and professionally to customer inquiries via multiple communication channels.
- Diagnose and troubleshoot technical issues related to software and hardware products.
- Guide customers through step-by-step solutions and provide clear, concise instructions.
- Escalate unresolved issues to appropriate internal teams (e.g., engineering, product development) and follow up to ensure resolution.
- Document all customer interactions, issues, and resolutions accurately in the CRM system.
- Develop and maintain a comprehensive knowledge base of product information and troubleshooting guides.
- Identify trends in customer issues and provide feedback to product and engineering teams for continuous improvement.
- Assist in training new customer support representatives.
- Proactively identify opportunities to enhance the customer experience.
- Achieve and exceed key performance indicators (KPIs) for customer satisfaction, response times, and resolution rates.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree in a related field is a plus.
- Minimum of 3-5 years of experience in customer support, preferably in a technical support role.
- Strong technical aptitude and ability to quickly learn new software and systems.
- Excellent problem-solving and critical-thinking skills.
- Outstanding communication, active listening, and interpersonal skills.
- Patience and empathy when dealing with frustrated customers.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to work independently and manage time effectively in a remote environment.
- Demonstrated ability to handle complex technical issues.
- A genuine passion for helping customers and providing excellent service.
Location: Remote (Bhopal, Madhya Pradesh, IN)
This advertiser has chosen not to accept applicants from your region.
4
Senior Customer Support Specialist - Technical Troubleshooting
380001 Vadodara, Gujarat
₹55000 Annually
WhatJobs
Posted 15 days ago
Job Viewed
Job Description
Our client, a rapidly expanding technology solutions provider, is seeking a highly skilled and motivated Senior Customer Support Specialist to join their dedicated team in **Ahmedabad, Gujarat**. This role focuses on providing exceptional technical support to a diverse customer base, resolving complex issues with efficiency and professionalism. The ideal candidate will possess a strong aptitude for troubleshooting, excellent communication skills, and a deep understanding of software and hardware systems.
Responsibilities:
Responsibilities:
- Provide advanced technical support to customers via phone, email, and chat, addressing complex hardware and software issues.
- Diagnose and troubleshoot technical problems, identify root causes, and implement effective solutions.
- Guide customers through step-by-step solutions in a clear and concise manner.
- Escalate unresolved issues to appropriate internal teams (e.g., development, engineering) with detailed documentation.
- Create and maintain comprehensive knowledge base articles, FAQs, and troubleshooting guides.
- Train and mentor junior customer support representatives, sharing expertise and best practices.
- Monitor customer support queues and ensure timely resolution of all tickets.
- Gather customer feedback and provide insights to product development and quality assurance teams to improve product usability and reliability.
- Stay up-to-date with product updates, new features, and technical advancements.
- Ensure a high level of customer satisfaction through proactive and empathetic support.
- Contribute to the development and refinement of support processes and procedures.
- Handle customer complaints and ensure effective resolution, maintaining customer loyalty.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 4 years of experience in a customer support role, with at least 2 years focusing on technical troubleshooting.
- Proven ability to diagnose and resolve complex technical issues related to software applications, operating systems, and hardware.
- Excellent understanding of common operating systems (Windows, macOS, Linux) and network protocols.
- Proficiency in using CRM and helpdesk software (e.g., Zendesk, Salesforce Service Cloud).
- Exceptional problem-solving, analytical, and critical thinking skills.
- Outstanding verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
- Strong customer service orientation and a passion for helping others.
- Ability to work independently and manage multiple priorities effectively.
- Experience in documenting technical solutions and creating support content.
- Familiarity with scripting languages or basic programming concepts is a plus.
This advertiser has chosen not to accept applicants from your region.
5
Senior Customer Support Specialist - Technical Troubleshooting
700071 Kolkata, West Bengal
₹600000 Annually
WhatJobs
Posted 21 days ago
Job Viewed
Job Description
Our client is looking for a highly proficient Senior Customer Support Specialist to join their dedicated team. This role focuses on providing advanced technical support and troubleshooting for a range of sophisticated software products. You will be the primary point of contact for complex customer issues, requiring in-depth product knowledge and excellent problem-solving skills. The ideal candidate has a strong background in technical support, a passion for customer service, and the ability to explain technical concepts clearly and concisely to users with varying levels of expertise. Responsibilities include diagnosing and resolving intricate software issues, guiding customers through complex troubleshooting steps, documenting solutions, and escalating unresolved problems to higher-level support or development teams. You will also be involved in creating and updating knowledge base articles, contributing to customer self-service resources, and providing feedback to the product development team on common issues and potential improvements. The role demands excellent communication, empathy, and a proactive approach to ensuring customer satisfaction. You will work in a hybrid model, allowing for collaboration with your team in the office while also offering flexibility. This is a critical role in maintaining customer loyalty and ensuring a seamless user experience with our client's products. Key Responsibilities:
- Provide advanced technical support and troubleshooting for software products via phone, email, and chat.
- Diagnose and resolve complex customer issues related to software functionality, performance, and integration.
- Guide customers through detailed troubleshooting steps and provide clear, actionable solutions.
- Escalate unresolved issues to appropriate internal teams (e.g., Tier 2 support, Engineering) with comprehensive documentation.
- Create and maintain accurate and informative knowledge base articles and FAQs.
- Identify trends in customer issues and provide feedback to the product and development teams.
- Assist in the training and onboarding of new customer support team members.
- Ensure timely and professional resolution of all customer inquiries.
- Proactively identify opportunities to improve the customer support process and customer experience.
- Contribute to a positive and collaborative team environment.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 4-5 years of experience in a technical support or customer service role, preferably supporting software products.
- Demonstrated expertise in troubleshooting complex technical issues.
- Strong understanding of operating systems (Windows, macOS, Linux) and common software applications.
- Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
- Proficiency in using CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Ability to work effectively both independently and as part of a team in a hybrid work setting.
- Strong analytical and problem-solving skills.
- Customer-centric mindset with a commitment to providing exceptional service.
This advertiser has chosen not to accept applicants from your region.
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6
Senior Customer Support Specialist - Technical Troubleshooting
110016 Delhi, Delhi
₹35000 Monthly
WhatJobs
Posted 22 days ago
Job Viewed
Job Description
Our client is seeking an experienced Senior Customer Support Specialist with a strong background in technical troubleshooting to join their dedicated team in Delhi, Delhi, IN . This role is vital in providing exceptional support to our valued customers, resolving complex technical issues, and ensuring a high level of customer satisfaction. You will be the primary point of contact for escalated customer inquiries, offering expert guidance and solutions.
Key responsibilities include responding to customer inquiries via phone, email, and chat, diagnosing and resolving technical hardware and software issues, and providing clear, concise, and actionable solutions. You will document all customer interactions and resolutions in our CRM system, contributing to our knowledge base. This role also involves training and mentoring junior support staff, sharing expertise and best practices. You will collaborate with product development and engineering teams to identify and report recurring issues, providing feedback for product improvements. Proactively identifying opportunities to enhance the customer support process and customer experience will be a key aspect of your role.
The ideal candidate will have a Bachelor's degree in Computer Science, IT, or a related field, or equivalent practical experience. A minimum of 3-5 years of experience in a customer support role, with a strong emphasis on technical troubleshooting, is required. Proven ability to diagnose and resolve complex technical problems, excellent communication and interpersonal skills, and a patient and empathetic demeanor are essential. Proficiency in using CRM software and ticketing systems is a must. Knowledge of our specific products/services (details to be provided) is highly desirable. The ability to work effectively in a team environment and under pressure is also important. This is a great opportunity to advance your career in customer support and make a real impact.
Key responsibilities include responding to customer inquiries via phone, email, and chat, diagnosing and resolving technical hardware and software issues, and providing clear, concise, and actionable solutions. You will document all customer interactions and resolutions in our CRM system, contributing to our knowledge base. This role also involves training and mentoring junior support staff, sharing expertise and best practices. You will collaborate with product development and engineering teams to identify and report recurring issues, providing feedback for product improvements. Proactively identifying opportunities to enhance the customer support process and customer experience will be a key aspect of your role.
The ideal candidate will have a Bachelor's degree in Computer Science, IT, or a related field, or equivalent practical experience. A minimum of 3-5 years of experience in a customer support role, with a strong emphasis on technical troubleshooting, is required. Proven ability to diagnose and resolve complex technical problems, excellent communication and interpersonal skills, and a patient and empathetic demeanor are essential. Proficiency in using CRM software and ticketing systems is a must. Knowledge of our specific products/services (details to be provided) is highly desirable. The ability to work effectively in a team environment and under pressure is also important. This is a great opportunity to advance your career in customer support and make a real impact.
This advertiser has chosen not to accept applicants from your region.
7
Customer Support Specialist, Technical Issues
201001 Ghaziabad, Uttar Pradesh
₹40000 Annually
WhatJobs
Posted 6 days ago
Job Viewed
Job Description
Our client is seeking a compassionate and skilled Customer Support Specialist to join their dynamic team. This role will focus on providing technical assistance and exceptional support to our diverse customer base, addressing inquiries and resolving issues related to our products and services. As a Customer Support Specialist, you will be the first point of contact for customers seeking help, requiring a patient demeanor and a clear, concise communication style. You will handle inbound calls, emails, and live chat requests, diagnosing technical problems, guiding users through troubleshooting steps, and escalating complex issues to the appropriate departments when necessary. A thorough understanding of our product suite is crucial, and you will receive comprehensive training to ensure you are equipped to handle a wide range of customer concerns. This role is based in Ghaziabad, Uttar Pradesh, IN and operates on a hybrid model, blending in-office collaboration with remote work flexibility. You will be expected to attend team meetings and training sessions at our Ghaziabad office on designated days. Key Responsibilities:
- Provide timely and effective technical support to customers via phone, email, and chat.
- Diagnose and troubleshoot customer issues related to software and hardware.
- Guide customers through step-by-step solutions to resolve their problems.
- Document all customer interactions and issue resolutions in the CRM system.
- Escalate unresolved issues to senior support staff or relevant departments.
- Identify and report recurring technical issues to product development teams.
- Contribute to the knowledge base by creating and updating support articles.
- Gather customer feedback and share insights with the team to improve products and services.
- Maintain a high level of customer satisfaction through excellent service delivery.
- Adhere to service level agreements (SLAs) for response and resolution times.
- Proactively identify opportunities to assist customers and enhance their experience.
- High school diploma or equivalent; Bachelor's degree in a relevant field is a plus.
- Previous experience in customer service or technical support is highly desirable.
- Strong understanding of common computer hardware and software issues.
- Excellent problem-solving and analytical skills.
- Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly.
- Patience, empathy, and a customer-centric attitude.
- Proficiency in using CRM software and ticketing systems.
- Ability to work effectively in a hybrid work environment.
- Demonstrated ability to manage time and prioritize tasks efficiently.
- Willingness to learn and adapt to new technologies and products.
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Customer Support Specialist - Technical Issues
201001 Noida, Uttar Pradesh
₹30000 Annually
WhatJobs
Posted 22 days ago
Job Viewed
Job Description
Our client, a rapidly growing technology firm, is looking for a dedicated and technically proficient Customer Support Specialist to provide exceptional assistance to their user base. This is a fully remote position, allowing you to work from the comfort of your home, with the requirement to be based within or able to work from Ghaziabad, Uttar Pradesh, IN or surrounding regions. You will be the first point of contact for customers experiencing technical difficulties with our client's software products. Your primary responsibility will be to troubleshoot, diagnose, and resolve a wide range of technical issues through various channels, including email, chat, and phone. The ideal candidate possesses strong analytical skills, a patient and empathetic approach to customer service, and a solid understanding of common software troubleshooting techniques. You should be adept at explaining complex technical concepts in a clear and concise manner to users with varying levels of technical expertise. Key duties include managing support tickets, escalating complex issues to senior technical teams when necessary, documenting solutions, and contributing to the knowledge base. We are seeking individuals who are proactive, detail-oriented, and committed to delivering outstanding customer satisfaction. A Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience, is required. Prior experience in a technical support role is highly desirable. You must have a reliable internet connection, a quiet workspace, and the ability to work independently within a remote team environment. This role offers a fantastic opportunity to grow your career in a supportive and innovative tech company, contributing directly to customer success and product improvement. Your problem-solving abilities and dedication will be highly valued.
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