3,379 Technical Troubleshooting jobs in India

Req ID:  329704 

We are currently seeking a Helpdesk Associate - Technical Troubleshooting to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

Requirements:

Job description:

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at 

Req ID:  329704  

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Helpdesk Associate - Technical Troubleshooting to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

Requirements:

• Helpdesk Associate at Grade-4 position in Service Desk
• Must be a Graduate.
• Good communication skills with 6+ months of international calling experience
• Ability to work independently
• Adhere to organizational policies and procedures
• Must possess excellent customer handling skills
• Should be comfortable to work in rotational shift.
• Excellent Verbal Communication skills.
• Good communication (demonstrate strong reading comprehension, writing and verbal skills) in English and Polish.

Job description:

• Provide L1 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat.
• Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure.
• Good troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc.

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

NTT DATA endeavors to make  accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at .  This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .

• Provide timely and accurate technical support to customers via email, chat, and phone.
• Diagnose and resolve software-related issues, including installation problems, configuration errors, and user errors.
• Guide customers through troubleshooting steps and product functionalities.
• Escalate complex issues to higher-level support or development teams when necessary.
• Document customer interactions, issues, and resolutions accurately in the CRM system.
• Contribute to the knowledge base by creating and updating support articles and FAQs.
• Identify trends in customer issues and provide feedback to product and engineering teams for improvement.
• Maintain a high level of customer satisfaction through excellent service delivery.
• Adhere to company policies and service level agreements (SLAs).
• Proactively engage with customers to ensure their needs are met.

• High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
• Proven experience in a customer support or technical support role.
• Strong understanding of common software applications and operating systems.
• Excellent communication, interpersonal, and active listening skills.
• Ability to explain technical concepts in a clear and concise manner.
• Proficiency in using support ticketing systems and CRM software.
• Patience, empathy, and a genuine desire to help customers.
• Ability to multitask and manage time effectively in a remote environment.
• Adaptability to learn new products and technologies quickly.
• A reliable internet connection and a dedicated workspace for remote work.

• Provide advanced technical support to customers via phone, email, and chat.
• Diagnose, troubleshoot, and resolve complex software and hardware issues.
• Guide customers through product setup, configuration, and usage.
• Escalate unresolved issues to the appropriate internal teams (e.g., engineering, product development).
• Document customer interactions, issues, and resolutions accurately in the CRM system.
• Create and update technical knowledge base articles and FAQs.
• Identify recurring issues and provide feedback to the product and engineering teams for improvements.
• Mentor and train junior support specialists on technical aspects and best practices.
• Maintain a high level of customer satisfaction through timely and effective problem resolution.
• Proactively identify opportunities to improve the customer support experience.
• Participate in product testing and provide input on usability and functionality.
• Adhere to service level agreements (SLAs) for response and resolution times.

• Bachelor's degree in Computer Science, Information Technology, or a related field; or equivalent practical experience.
• 3+ years of experience in technical customer support or a related role.
• Proven ability to troubleshoot complex technical issues effectively.
• Strong understanding of software applications, operating systems, and networking concepts.
• Excellent written and verbal communication skills.
• Proficiency with CRM software and helpdesk ticketing systems.
• Ability to explain technical concepts clearly to non-technical users.
• Strong problem-solving and analytical skills.
• Ability to manage multiple tasks and prioritize effectively.
• Experience in a customer-facing technical role is essential.
• Customer-centric mindset with a commitment to delivering exceptional service.

Description

The Elevator Pitch: Why will you enjoy this new opportunity?

You have an analytical mind and a passion for the craft of software engineering, and you love solving problems and learning new things. Technologies come and go, but that excites you because of the endless possibilities it creates. You are looking for an opportunity to work for a company whose software is utilized by every Fortune 500 company and significantly impacts every industry. You want to be a part of a collaborative environment whose teams care about the product they are creating, how they create it, and the impact it has on customers’ business objectives.

Today's workplace is growing increasingly mobile. End-users need access to their desktops and corporate information from various devices and locations. For IT, the delivery, management and security of corporate desktops, applications and data is an exceedingly complex challenge. Our business group – EUC - End-User Computing team is building the next generation platform for enabling the mobile, modern workforce.

With End User Computing (EUC) unit at VMware, we are in the business of helping customers bring Business Mobility to reality: transforming their high-demand applications, building, and leading the next-generation desktop, and helping industries shift core business processes and operations to make things happen only possible in today's mobile environment. With over 60,000 customers around the globe, our EUC team is helping companies deliver work at the speed of life, and our technologies are leading what's happening next for users across the enterprise. 

Workspace ONE is a digital workspace platform that simply and securely delivers and manages any app on any device by integrating access control, application management and multi-platform endpoint management. It is available as a cloud service or for on-premises deployment. 

VMware Workspace ONE Intelligent Hub is the single application our users need for work. On any personal or corporate device, users can search for, request, or launch any application with single sign-on, view a personalized feed of corporate communications, complete quick actions, access. 

What is the primary need, technical challenge, and/or problem you will be responsible for?

Our goal is to make ‘VMware EUC’ enable IT effectiveness at scale, and speed and enable customers to successfully implement hybrid work. We are looking for a skilled C#.Net developer with 4-15 years of experience to join our team. The ideal candidate will have strong string debugging skills and experience working with distributed systems, Web API, Microservices, SQL Server, and PostgreSQL.

As part of the EUC Engineering team, you will play a crucial role in designing, developing, and maintaining robust software solutions. You will work in a fast-paced environment, maintaining a healthy sense of urgency, continually improving engineering processes and architecture. You will be expected to solve complex problems, establish a high engineering-bar and value execution to drive highly impactful outcomes. 

Success in the Role: What are the performance goals over the first 6-12 months you will work toward completing?

What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?

What is the leadership like for this role? What is the structure and culture of the team like?

This role will be reporting to the Engineering Manager. The team consists of highly competent senior and junior engineers working closely as a team. Our team’s focus is on challenging the status quo by innovating but at the same time getting stuff done. We believe in building trust amongst team members, all our stakeholders and committing to make our customers successful. The team is organized based on modules to define clear responsibility and accountability. At the same time teams are fluid enough to own up whatever is needed for the larger product to be successful. Culture of the team aims to create a supportive, collaborative, and innovative environment where team members can thrive, learn, and contribute to the success of the organization.

We believe, by nurturing a culture that prioritizes support, collaboration, innovation, individual success, and contribution to organizational success, you can create a positive and motivating environment where team members feel empowered, engaged, and motivated to excel.

Where is this role located?
Bangalore: The role is considered flexible and will be a mix of working from a local VMware office and remote depending on your preferences and the arrangements determined with your future manager. You will be expected to live within a reasonable non-daily commute of the office.

‘VMware EUC’ is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind:  VMware EUC is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at ‘VMware EUC’ are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. ‘VMware EUC’ will not tolerate discrimination or harassment based on any of these characteristics. ‘VMware EUC’ encourages applicants of all ages. ‘VMware EUC’ will provide reasonable accommodation to employees who have protected disabilities consistent with local law.

Description

The Elevator Pitch: Why will you enjoy this new opportunity?

You have an analytical mind and a passion for the craft of software engineering, and you love solving problems and learning new things. Technologies come and go, but that excites you because of the endless possibilities it creates. You are looking for an opportunity to work for a company whose software is utilized by every Fortune 500 company and significantly impacts every industry. You want to be a part of a collaborative environment whose teams care about the product they are creating, how they create it, and the impact it has on customers’ business objectives.

Today's workplace is growing increasingly mobile. End-users need access to their desktops and corporate information from various devices and locations. For IT, the delivery, management and security of corporate desktops, applications and data is an exceedingly complex challenge. Our business group – EUC - End-User Computing team is building the next generation platform for enabling the mobile, modern workforce.

With End User Computing (EUC) unit at VMware, we are in the business of helping customers bring Business Mobility to reality: transforming their high-demand applications, building, and leading the next-generation desktop, and helping industries shift core business processes and operations to make things happen only possible in today's mobile environment. With over 60,000 customers around the globe, our EUC team is helping companies deliver work at the speed of life, and our technologies are leading what's happening next for users across the enterprise. 

Workspace ONE is a digital workspace platform that simply and securely delivers and manages any app on any device by integrating access control, application management and multi-platform endpoint management. It is available as a cloud service or for on-premises deployment. 

VMware Workspace ONE Intelligent Hub is the single application our users need for work. On any personal or corporate device, users can search for, request, or launch any application with single sign-on, view a personalized feed of corporate communications, complete quick actions, access .

Success in the Role: What are the performance outcomes over the first 6-12 months you will work toward completing?
The following is a schedule for the first year of joining:

The Work: What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?

As an engineer, you will:

Required Qualifications

Preferred Skills:

What is the leadership like for this role? What is the structure and culture of the team like?
VMware Workspace ONE Intelligent Hub is the single application our users need for work. On any personal or corporate device, users can search for, request, or launch any application with single sign-on, view a personalized feed of corporate communications, complete quick actions, access 

VMware Workspace ONE Intelligent Hub is headed by Kyle Austin who is the SVP, Engineering of the group based out of US. The leadership of Windows Intelligent hub is based out of India and US. As a part of this role, you will be joining the India team headed by Ajith KP who is Director of Engineering and Lilit Div who is Senior Director of Engineering out of US and working closely with Jyoti Parikh who will be your reporting manager based out of India. The leadership encourages independent thinking and gives a free hand to innovate.

The team is distributed across the globe, in India and U.S. We have a diverse, inclusive, and open culture in the team. We encourage continuous learning, sharing of ideas and thoughts, and growing together as a team. The team consists of engineers, architects, UX designers and Product managers, with experience ranging from less than a year to more than 20 years.

Where is this role located?
Flexible: The role is considered flexible and will be a mix of working from a local VMware office and remote depending on your preferences and the arrangements determined with your future manager. You will be expected to live within a reasonable non-daily commute of the office.

Description