73 Technicians jobs in Anand
Technical support engineer
Posted today
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Job Summary:The Technical Support Engineer will be responsible for delivering remote conference room and audio-visual support for our client. This role involves managing and maintaining video conferencing, audio/visual, and webcasting technologies, ensuring seamless operations for global meetings, events, and webcasts, and providing exceptional support to users and executives.Key ResponsibilitiesAdministrative Services:Assist in scheduling, modifying, and cancelling white glove conferences and webcasts.Manage the associated service Outlook mailbox.Create and analyze performance and usage metrics.Open, update, and resolve service tickets related to AV and webcasting technologies.Monitor and update support queues for current and upcoming AV technologies and webcast incidents.Escalate complex issues to third-level support or manufacturer/vendor support teams.Participate in meetings regarding current and future AV and webcasting systems.Maintain and update training and troubleshooting documentation.Video Call and Webcast Support:Ensure video endpoints are online and operational.Manage incident response during active calls and webcasts.Prepare and support webcast events, including creating event webpages and conducting dry runs.Monitor live webcast events and troubleshoot issues as needed.Report viewer metrics during and after events.Trim, encode, and distribute recorded on-demand copies of webcast sessions.Coordinate technology scheduling to ensure successful meetings.Webcast Video on Demand Services:Create and manage streaming VOD directories for Ford users.Manage user groups and multimedia storage on Ford’s network.Troubleshoot issues related to uploaded VOD content.Assist users with training on new and existing video technologies.Provide streaming metrics and analytics for hosted videos.Commissioning Services:Configure Cisco Video Conferencing Codecs and streaming encoders (e.g., VBrick Rev).Test endpoints and network devices.Review, verify, and backup configuration files to facilitate disaster recovery.Support the commissioning and decommissioning of conference rooms and AV devices.Conduct room testing, certification, and troubleshooting.Application Support:Provide Level 1 and Level 2 support for applications including MS Teams, Miro, Vbrick, and other agreed-upon platforms.Collaborate with Product Engineers to resolve application issues.Escalate critical issues to Level 3 engineering.Assist users with application usage and remote training.Manage support tickets within Ford’s ticketing system.Administer access requests and maintain support documentation.Qualifications:Proven experience in AV support, video conferencing, and webcast management.Familiarity with Cisco Video Codecs, VBrick Rev, and related AV/IT infrastructure.Strong troubleshooting and customer service skills.Ability to manage multiple priorities in a fast-paced environment.Excellent communication skills, both written and verbal.Experience with ticketing systems and documentation management.Preferred Skills:Knowledge of webcast and streaming platforms.Experience with AV commissioning and room setup.Ability to train end-users on AV technologies.
Technical support engineer
Posted today
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Technical Support Engineer
Posted 1 day ago
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Job Description
Job Title: Technical Support Engineer II
Location: India, Remote
Shift 1: 4:00 PM to 1:00 AM IST
Shift 2: 10:30 PM to 7:30 AM IST
About Aspect Software: Aspect Software develops world-class Workforce Engagement Management software that empowers businesses to achieve operational excellence. We are committed to fostering a collaborative and dynamic work environment where cutting-edge technology and creative problem-solving converge. Join us as we shape the future of intelligent systems.
Position Overview: Provide remote technical and application problem resolution and escalation assistance related to Aspect products. Diagnose, troubleshoot, repair and debug complex computer systems and software. Respond to situations where end users have failed to isolate or resolve problems in malfunctioning equipment or software.
Key Responsibilities:
- Excellent customer service and teamwork skills. Excellent written and verbal communication skills. Professional demeanor to maintain and enhance customer relationships.
- Gain knowledge of assigned customers' technical and business environment.
- Document and verify reported problems.
- Troubleshoot and resolve issues utilizing all available tools, resources, and documentation.
- Engage additional resources when necessary.
- Provide effective and consistent communication to management, peers, and account team in support of customers.
- Working knowledge of main Aspect products and strategy.
Ideal Experience:
- Understanding of PCs, Networks, OS platforms, Cloud environments, databases, telephony, software applications, and ACDs.
- Demonstrated ability to learn complex software tools quickly.
- Strong customer service and teamwork skills. Professional demeanor to maintain and enhance customer relationships.
- Ability to use professional concepts and company policies and procedures to solve routine problems.
- Ability to develop resolutions to problems of limited scope and follow standard practices and procedures in analyzing situations or data from which answers can be readily obtained.
- Ability to pass a background check may also be required.
- Physical requirements include sitting for long periods of time.
Qualifications:
- 2+ years relevant work experience supporting customers in a technical environment OR commensurate college-level coursework, or a combination of both.
- Limited travel, after-hours, or on-call work may be required.
- Flexibility to work early AM or late US hours, including weekends.
- Technical Certifications and second or third languages a plus but not required.
Why Join Us?
- Work on impactful and challenging projects that make a difference
- Be part of a collaborative and inclusive culture
- Enjoy competitive compensation and benefits
- Access professional development and growth opportunities
- Join a team passionate about innovation and excellence
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.
Technical Support Engineer
Posted 1 day ago
Job Viewed
Job Description
Job Title: Technical Support Engineer II
Location: India, Remote
Shift 1: 4:00 PM to 1:00 AM IST
Shift 2: 10:30 PM to 7:30 AM IST
About Aspect Software: Aspect Software develops world-class Workforce Engagement Management software that empowers businesses to achieve operational excellence. We are committed to fostering a collaborative and dynamic work environment where cutting-edge technology and creative problem-solving converge. Join us as we shape the future of intelligent systems.
Position Overview: Provide remote technical and application problem resolution and escalation assistance related to Aspect products. Diagnose, troubleshoot, repair and debug complex computer systems and software. Respond to situations where end users have failed to isolate or resolve problems in malfunctioning equipment or software.
Key Responsibilities:
- Excellent customer service and teamwork skills. Excellent written and verbal communication skills. Professional demeanor to maintain and enhance customer relationships.
- Gain knowledge of assigned customers' technical and business environment.
- Document and verify reported problems.
- Troubleshoot and resolve issues utilizing all available tools, resources, and documentation.
- Engage additional resources when necessary.
- Provide effective and consistent communication to management, peers, and account team in support of customers.
- Working knowledge of main Aspect products and strategy.
Ideal Experience:
- Understanding of PCs, Networks, OS platforms, Cloud environments, databases, telephony, software applications, and ACDs.
- Demonstrated ability to learn complex software tools quickly.
- Strong customer service and teamwork skills. Professional demeanor to maintain and enhance customer relationships.
- Ability to use professional concepts and company policies and procedures to solve routine problems.
- Ability to develop resolutions to problems of limited scope and follow standard practices and procedures in analyzing situations or data from which answers can be readily obtained.
- Ability to pass a background check may also be required.
- Physical requirements include sitting for long periods of time.
Qualifications:
- 2+ years relevant work experience supporting customers in a technical environment OR commensurate college-level coursework, or a combination of both.
- Limited travel, after-hours, or on-call work may be required.
- Flexibility to work early AM or late US hours, including weekends.
- Technical Certifications and second or third languages a plus but not required.
Why Join Us?
- Work on impactful and challenging projects that make a difference
- Be part of a collaborative and inclusive culture
- Enjoy competitive compensation and benefits
- Access professional development and growth opportunities
- Join a team passionate about innovation and excellence
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.
Technical Support Specialist
Posted 1 day ago
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Job Description
PrimeX Meta, based in Dubai, specializes in AI-powered IT solutions. We develop scalable software, mobile apps, AI automation, and cloud solutions tailored for businesses. Our focus is on delivering cutting-edge technology that meets the unique needs of our clients. Join us to become a part of an innovative team driving digital transformation.
We are seeking a full-time Technical Support Specialist for a remote position. The Technical Support Specialist will provide technical support and troubleshooting assistance to clients, ensuring high levels of customer satisfaction. This role involves responding to support requests, diagnosing issues, and providing timely and effective solutions. Additionally, the specialist will document issues and resolutions, contribute to knowledge bases, and collaborate with other teams to improve product performance.
- Technical Support and Troubleshooting skills
- Analytical Skills for diagnosing and resolving technical issues
- Customer Support and Customer Satisfaction skills
- Excellent communication and interpersonal skills
- Ability to work independently and remotely
- Bachelor's degree in IT, Computer Science, or related field preferred
- Experience with AI and cloud solutions is a plus
Technical Support Specialist
Posted 1 day ago
Job Viewed
Job Description
PrimeX Meta, based in Dubai, specializes in AI-powered IT solutions. We develop scalable software, mobile apps, AI automation, and cloud solutions tailored for businesses. Our focus is on delivering cutting-edge technology that meets the unique needs of our clients. Join us to become a part of an innovative team driving digital transformation.
We are seeking a full-time Technical Support Specialist for a remote position. The Technical Support Specialist will provide technical support and troubleshooting assistance to clients, ensuring high levels of customer satisfaction. This role involves responding to support requests, diagnosing issues, and providing timely and effective solutions. Additionally, the specialist will document issues and resolutions, contribute to knowledge bases, and collaborate with other teams to improve product performance.
- Technical Support and Troubleshooting skills
- Analytical Skills for diagnosing and resolving technical issues
- Customer Support and Customer Satisfaction skills
- Excellent communication and interpersonal skills
- Ability to work independently and remotely
- Bachelor's degree in IT, Computer Science, or related field preferred
- Experience with AI and cloud solutions is a plus
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