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Greetings from Movate technologies formerly known as CSS Corp!

Technical Voice Support Role @Ambattur Movate Ambit IT Park

Please find below Job Description for your reference Job

Title : Technical Voice Process.

• Work Location: Ambattur Chennai ( Ambit IT Park)
• Experience: Minimum 1 Year of Experience Into Technical Support.
• Education Qualification. Any bachelors degree.

Roles and Responsibilities:

1. Assisting US customers via voice calls.

2.Should be capable of handling multiple calls efficiently.

3.Should have hands-on experience in managing high call volumes simultaneously.

4.Must be flexible to work in rotational night shift.

Required Skills & Desired Skills :

1.Excellent Communication Skills both in Verbal and written communication.

2.Should have basic technical knowledge on, Router, modem , Ip Address, and basics of troubleshooting steps.

Perks and Benefits:

• Both ways pick up and drop cab will be provided at the doorstep.
• If people are relocating from Outstation will get 15days of accommodation from the company side.
• Provident fund
• Medical Insurance

Contact Number :

The position of IT Tech Support Engineer is established to provide L1 Technical Support to end customers in the areas like Office 365, MS Teams, Windows, Azure Cloud, Active Directory, Hardware, LAN, VDI Applications.

About the Role

Exp Required: 3 to 7 Years

The role involves providing L1 Technical Support to end customers, addressing various IT and technical queries, and ensuring effective troubleshooting and resolution of issues.

Responsibilities

• Be the first point of contact for all IT & Technical queries.
• Troubleshoot system and network problems and diagnose and solve hardware/software faults.
• Should be well versant with network connectivity testing tools and identify issues.
• Repair a fault or set up a system following diagrams and written instructions.
• Support the rollout of new computer applications.
• Respond to service incidents within the times specified in any Service Level Agreement (SLA).
• Provide technical support on O365 based applications and Portal administration.
• Provide telephone, e-mail, and remote support to all IT users, solving their problems and provide procedural documentation as required.
• Use remote support tools to manage remote systems and desktops.
• Maintain the IT Service Desk system, logging all incidents and requests, their acknowledgements and their resolutions and ensuring that all support tickets are handled effectively and expeditiously.
• Set up new users’ accounts and profiles and deal with password issues.
• Work assiduously on a task until completion (or referral to third parties, where appropriate).
• Prioritize and manage many open cases at one time.
• Identify and correct or advise on operational issues with end users’ computer systems.
• Provide basic software training and advice to end-users.
• Establish and maintain good working relationships with, colleagues, end-users, and other professionals (e.g., suppliers and software developers).
• Perform all duties and responsibilities in line with current security procedures.
• Work flexibly – recognizing that many duties require to be undertaken outside normal working hours to minimize disruption to end-users.
• Carry out any other reasonable request within the capability of the job.
• Other duties as assigned.

Qualifications

• Bachelor’s degree in computer sciences, Technology, degree, or relevant experience.
• Microsoft Operating Systems Windows Server 2016 and above, Windows 10, Windows 11.
• Microsoft Office 365.
• Sophos, Defender Antivirus.
• Knowledge or Experience on Remote Desktop Technologies like Workspot, Citrix.

Required Skills

• Technical Capacity
• Ethical Conduct
• Communication Proficiency
• Personal Effectiveness/Credibility

Hello Folks,

We are hiring for Technical support in Movate - Formerly CSS Corp pvt ltd. Looking for candidates with excellent communication skill for Technical support role.

Job Role and responsibilities

• Min 1 yr Experience in Tech support & Strong in networking concepts.
• Graduate with Computer Science Background is mandatory. Engineering background, certification on networking concepts preferred
• IP Address, Types of IP, Private and Public Address, DNS, DHCP process, OSI Layers and troubleshooting skills
• Ensure resolution provided in the first interaction with the customer.
• Candidate should be flexible with 24/7.
• Candidate should be excellent in English communication.
• Any experience who are willing to work with technical process can also apply.
• Experience with technical voice will be preferable.
• International voice experience will be more preferable.

Required Candidate profile CTC Role / Designation - Technical support

• Candidate would be responsible for handling customer calls.
• Will coordinate international clients for troubleshooting technical issues.
• Ensure resolution provided in the first interaction with the customer.
• Qualification must be 10+12+UG/PG with experience can be required.
• Immediate Joiner's are preferred.

Perks and Benefits

Designation - Technical Support Engineer (L1)

Salary - 3lpa to 5lpa (based on experience)

Shift time - US shift (5.30 PM to 9.30 AM within any 9 hours of working inclusive with 1 hour break)

Cab facility - 2 Ways will be provided within 30km radius from Ambattur.(its completely work from office)

Work Location - ground Floor, 6th, 9th and 10th Floor Ambit IT Park No 32A & 32B, Ambit Park Rd, Ambattur Industrial Estate, Chennai, Tamil Nadu 60005

Language: Excellent in English is mandatory

Benefits: Health insurance leave encashment life insurance paid sick time paid time off provident Fund

Schedule: Night shift (rotational)

Interested candidates can drop your resume to this number or email your resume.

Keerthana HR (strictly call at 11:00 AM to 6:00 PM) (Monday to Friday)

Subject: Job Opportunity Technical Support (Voice Process)

Dear Candidate,

Greetings from Movate Technologies (formerly CSS Corp)!

We are currently hiring for the Technical Support Voice Process role at our

Ambattur (Ambit IT Park), Chennai location. Please find the job details below:

Job Title: Technical Support Voice Process:

Work Location: Ambit IT Park, Ambattur, Chennai

Experience Required: Minimum 1 year in Technical Voice Support

Educational Qualification: Any Bachelors Degree

Roles and Responsibilities:

1.Assist US-based customers over voice calls

2.Handle multiple calls efficiently

3.Resolve technical issues related to networking and devices

4.Should be flexible to work in rotational night shifts

Required & Desired Skills:

1.Excellent communication skills (verbal & written)

2.Basic knowledge of: Routers / Modems, IP Address

3.Basic Troubleshooting techniques

4 .Prior experience with handling US voice support calls

Perks & Benefits:

1.Pick-up and drop cab facility (doorstep)

2.Provident Fund

3.Medical Insurance

How to Apply: If your experience matches the above job description, kindly send your updated

resume to: Email:

Contact : HR Nikhil- (WhatsApp your resume if it is relevant to your JD)

Walk-In Interview Details: Address: 32 A and B, Ground Floor, Ambit IT Park, Ambit Park Road,

Ambattur, Chennai . Tamil Nadu, India

We look forward to seeing you join our growing team!

Best regards, HR Team Movate Technologies

• Providing first-line and second-line technical support via phone, email, and ticketing systems.
• Diagnosing and resolving hardware, software, and network-related issues.
• Installing, configuring, and maintaining computer systems, applications, and peripherals.
• Escalating complex issues to senior support staff or relevant departments when necessary.
• Creating and maintaining detailed documentation for troubleshooting procedures and technical solutions.
• Assisting users with the setup and use of new hardware and software.
• Conducting regular system checks and proactive maintenance to prevent potential problems.
• Contributing to the development and improvement of support processes and knowledge base articles.
• Collaborating with development and IT operations teams to resolve bugs and implement system enhancements.
• Ensuring timely and effective resolution of all support tickets within defined service level agreements (SLAs).

• Provide timely and effective technical support to customers via phone, email, and chat.
• Diagnose and troubleshoot hardware, software, and network issues.
• Guide users through problem-solving processes and provide clear, step-by-step instructions.
• Escalate complex technical issues to appropriate engineering or development teams.
• Document all support interactions, resolutions, and troubleshooting steps accurately.
• Create and maintain a comprehensive knowledge base of technical solutions and FAQs.
• Identify trends in support requests and provide feedback to product development teams.
• Assist in the installation, configuration, and maintenance of company hardware and software.
• Conduct user training sessions on product features and troubleshooting techniques.
• Ensure customer satisfaction by providing professional and courteous support.
• Monitor system performance and identify potential issues before they impact users.
• Contribute to the continuous improvement of support processes and tools.

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• 2-4 years of experience in technical support, helpdesk, or a similar customer-facing role.
• Strong knowledge of operating systems (Windows, macOS, Linux) and networking concepts.
• Proficiency with common software applications and troubleshooting methodologies.
• Excellent problem-solving, analytical, and diagnostic skills.
• Outstanding communication, interpersonal, and customer service skills.
• Ability to explain complex technical issues in a simple and understandable manner.
• Experience with ticketing systems (e.g., Zendesk, Jira Service Management) is a plus.
• Ability to work independently and manage time effectively in a remote environment.
• Relevant certifications (e.g., CompTIA A+, Network+) are advantageous.

• Responding to customer inquiries via phone, email, and chat, providing prompt and accurate solutions.
• Diagnosing and resolving technical hardware and software issues for end-users.
• Escalating complex issues to appropriate senior technical staff when necessary.
• Documenting customer interactions, troubleshooting steps, and resolutions in the ticketing system.
• Providing guidance and training to users on software applications and hardware usage.
• Maintaining a knowledge base of common issues and their solutions.
• Collaborating with the IT department to identify and address recurring technical problems.
• Ensuring a high level of customer satisfaction through effective problem-solving and support.
• Participating in team meetings and training sessions to stay updated on product features and support procedures.
• Contributing to the continuous improvement of support processes and documentation.