14 Technicians jobs in Tiruppur

s discussed, please find below the JD for the Telephony support executive. (Simran's replacement)

The person will be responsible for ensuring seamless calling operations, resolving telephony issues, and coordinating with vendors and users.

Key Responsibilities

• Telephony Management
• Administer and manage telephony systems (VoIP / Cloud Telephony platforms such as Acefone/Ozonetel).
• Set up new accounts, phone numbers, extensions, and user permissions for team members.
• Monitor call logs, dropped calls, and system performance to ensure optimal functioning.

Troubleshooting & Support

• Act as the first point of contact for all telephony-related issues faced by users.
• Diagnose and resolve call quality issues (echo, lag, drops, login errors, headset/softphone problems).
• Provide remote technical support and clear step-by-step troubleshooting guidance to users.

Integration & Tools

• Support telephony integrations with CRM tools
• Ensure accurate call logging, click-to-call functionality, and lead tracking through integrated systems.

Coordination & Reporting

• Liaise with telephony vendors and IT/network teams for issue escalation and service outages.
• Maintain documentation, SOPs, and quick reference guides for users.
• Generate reports on call performance, usage patterns, and system health for management review.

Required Skills & Qualifications

• Strong working knowledge of VoIP / Telephony systems (SIP, DID, IVR, call routing).
• Basic network troubleshooting skills (bandwidth, latency).
• Experience in CRM–telephony integrations.
• Prior experience in IT Helpdesk / Telephony Administrator / VoIP Support roles preferred.
• Strong problem-solving and analytical skills.
• Excellent communication skills to explain technical issues in simple terms.
• Ability to work independently and manage multiple support requests simultaneously.

Required Skills & Experience

- 7+ years of experience providing L2 Incident Support

- Experience supporting apps with the following tech stack: Spring boot, Microservices, Java

- Experience supporting SQL databases

- Experience in L2 IT support, including hardware/software troubleshooting, check logs, system monitoring, patch deployment, etc

- Experience with ITIL framework and ITSM processes (incident, change, problem management)

- Experience with Service Now

- Strong ability to communicate and collaborate with end users, regional and global IT teams, manage vendor relations, and document support activities effectively

Job Description

Insight Global is looking for a L2 Ops Support Engineer to join a client remotely in India. As a Level 2 Engineer, you act as a vital link between frontline support (L1) and advanced technical teams (L3), ensuring the reliability and performance of systems built on Spring Boot, Java, Microservices, and SQL. Your day involves monitoring system health, conducting routine checks, and proactively addressing issues. You investigate and resolve complex incidents escalated from L1, perform root cause analysis, and ensure resolution within SLA guidelines. You also identify recurring problems and collaborate with development teams to implement lasting fixes and solutions for optimization. Supporting change management, you assist in testing and deploying patches, validating functionality, and managing rollbacks when needed. Documentation and reporting are key—you maintain SOPs, update knowledge bases, and track system performance trends. You work closely with business users and technical teams, aligning on priorities and ensuring compliance with ITIL processes and audit requirements. Strong communication and a proactive mindset are essential as you navigate challenges and drive continuous improvement across the stack.

Compensation

$11-$15 USD per hour for the duration of the 12 month contract.

Job Summary:

The Technical Support Engineer will be responsible for delivering remote conference room and audio-visual support for our client. This role involves managing and maintaining video conferencing, audio/visual, and webcasting technologies, ensuring seamless operations for global meetings, events, and webcasts, and providing exceptional support to users and executives.

Key Responsibilities

Administrative Services:

• Assist in scheduling, modifying, and cancelling white glove conferences and webcasts.
• Manage the associated service Outlook mailbox.
• Create and analyze performance and usage metrics.
• Open, update, and resolve service tickets related to AV and webcasting technologies.
• Monitor and update support queues for current and upcoming AV technologies and webcast incidents.
• Escalate complex issues to third-level support or manufacturer/vendor support teams.
• Participate in meetings regarding current and future AV and webcasting systems.
• Maintain and update training and troubleshooting documentation.

Video Call and Webcast Support:

• Ensure video endpoints are online and operational.
• Manage incident response during active calls and webcasts.
• Prepare and support webcast events, including creating event webpages and conducting dry runs.
• Monitor live webcast events and troubleshoot issues as needed.
• Report viewer metrics during and after events.
• Trim, encode, and distribute recorded on-demand copies of webcast sessions.
• Coordinate technology scheduling to ensure successful meetings.
• Webcast Video on Demand Services:
• Create and manage streaming VOD directories for Ford users.
• Manage user groups and multimedia storage on Ford’s network.
• Troubleshoot issues related to uploaded VOD content.
• Assist users with training on new and existing video technologies.
• Provide streaming metrics and analytics for hosted videos.

Commissioning Services:

• Configure Cisco Video Conferencing Codecs and streaming encoders (e.g., VBrick Rev).
• Test endpoints and network devices.
• Review, verify, and backup configuration files to facilitate disaster recovery.
• Support the commissioning and decommissioning of conference rooms and AV devices.
• Conduct room testing, certification, and troubleshooting.

Application Support:

• Provide Level 1 and Level 2 support for applications including MS Teams, Miro, Vbrick, and other agreed-upon platforms.
• Collaborate with Product Engineers to resolve application issues.
• Escalate critical issues to Level 3 engineering.
• Assist users with application usage and remote training.
• Manage support tickets within Ford’s ticketing system.
• Administer access requests and maintain support documentation.

Qualifications:

• Proven experience in AV support, video conferencing, and webcast management.
• Familiarity with Cisco Video Codecs, VBrick Rev, and related AV/IT infrastructure.
• Strong troubleshooting and customer service skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent communication skills, both written and verbal.
• Experience with ticketing systems and documentation management.

Preferred Skills:

• Knowledge of webcast and streaming platforms.
• Experience with AV commissioning and room setup.
• Ability to train end-users on AV technologies.

Oracle Technical Support – SCM_Contract (6 Months)_Pan India(Remote)

Job Title: Oracle Technical Support – SCM

Duration : 6 Months (Contract)

Experience: 7+ Years

Location: Pan India

Mode of work: Remote

Job Description:

Must-Have Skills:

Strong experience in Oracle EBS R12 technical support across multiple Supply Chain and Manufacturing modules.

Proficiency in SQL / PL/SQL, Oracle Forms, and Oracle Reports.

Experience handling inbound/outbound interfaces, data extraction, and data loading.

Expertise in troubleshooting and resolving production issues across Oracle EBS layers.

Capable of managing issue resolutions and handling custom enhancements independently.

Mandatory Requirement:

Candidates must be able to demonstrate 3-4 real production ticket resolutions in Order Management (OM) and Inventory (INV) modules during the interview.

Technical Stack:

Oracle EBS R12

Oracle Forms & Reports

SQL / PL/SQL

Oracle APEX (preferred)

Tech support experience in SCM modules for 4+ years minimum

Relevant Module Experience Required (Please Mention in Resume):

Order Management (OM)

Inventory (INV)

Accounts Receivable (AR)

Accounts Payable (AP)

General Ledger (GL)

Fixed Assets (FA)

Oracle Technical Support – SCM_Contract (6 Months)_Pan India(Remote)

Job Title: Oracle Technical Support – SCM

Duration : 6 Months (Contract)

Experience: 7+ Years

Location: Pan India

Mode of work: Remote

Job Description:

Must-Have Skills:

Strong experience in Oracle EBS R12 technical support across multiple Supply Chain and Manufacturing modules.

Proficiency in SQL / PL/SQL, Oracle Forms, and Oracle Reports.

Experience handling inbound/outbound interfaces, data extraction, and data loading.

Expertise in troubleshooting and resolving production issues across Oracle EBS layers.

Capable of managing issue resolutions and handling custom enhancements independently.

Mandatory Requirement:

Candidates must be able to demonstrate 3-4 real production ticket resolutions in Order Management (OM) and Inventory (INV) modules during the interview.

Technical Stack:

Oracle EBS R12

Oracle Forms & Reports

SQL / PL/SQL

Oracle APEX (preferred)

Tech support experience in SCM modules for 4+ years minimum

Relevant Module Experience Required (Please Mention in Resume):

Order Management (OM)

Inventory (INV)

Accounts Receivable (AR)

Accounts Payable (AP)

General Ledger (GL)

Fixed Assets (FA)

Oracle Technical Support – Sales & Distribution_Contract (6 Months)_Pan India(Remote)

Job Title: Oracle Technical Support – Sales & Distribution

Duration : 6 Months (Contract)

Experience: 7+ Years

Location: Pan India

Mode of work: Remote

Job Description:

Must-Have Skills:

Proven experience in Oracle EBS R12 Tech Support, especially across multiple modules in Supply Chain and Manufacturing domains.

Hands-on experience with SQL / PL/SQL, Oracle Forms, and Oracle Reports.

Proficient in managing inbound/outbound interfaces, data extraction, and data load processes.

Ability to troubleshoot production issues across various Oracle EBS layers and implement effective resolutions.

Independently managed issue resolutions and customization enhancements in live Oracle EBS business flows.

Mandatory Skills:

Oracle EBS Technical Support (R12)

Oracle Forms & Reports

PL/SQL Development

Strong understanding of Sales & Distribution modules

Relevant Module Experience (Please Include in Resume):

Order Management (OM)

Advanced Pricing

Shipping Execution

Inventory (INV)

Accounts Receivable (AR)

Trading Community Architecture (TCA)

Location: Work from Home

Employment Type: Full-Time

Work Hours: 5:30 PM – 3:30 AM IST (US Market Hours)

Days: Monday to Saturday

Probation Period: 3 Months

More info:

Salary range: 40,000 to 60,000 INR/mo (Bonus separate)

**IMPORTANT**:

Before You Apply:

To be considered, please:

• Complete our mandatory questionnaire :

• Please record yourself (audio/video) answering the questions from the questionnaire and submit the audio/video file within the form.

Applications that do not strictly meet both requirements will not be considered under any circumstances.

About Us

We are a leading FinTech company offering a suite of powerful SaaS solutions, our flagship being a B2C trading journal platform used by over 100,000 traders globally . We specialize in delivering advanced trading analytics tailored to individual investors in the US and Indian stock markets . Our mission is to empower traders with the insights they need to make better decisions in fast-moving financial markets.

About the Role

We’re looking for a Technical Support Specialist with strong experience in live chat and email support for technical issues (chat primary and email secondary). You will be the primary point of contact for our global user base, assisting traders in navigating the platform, troubleshooting issues, and understanding key features in real-time.

This role is ideal for someone who is quick-thinking, empathetic, and skilled in written communication. If you’re familiar with SaaS platforms and have a passion for trading or finance, that’s a strong plus.

Note: This is a live chat-intensive role supporting a complex, data-driven FinTech platform . You must have prior experience handling multiple customer chats simultaneously and be comfortable navigating a feature-rich tool and have the ability to deal with tight support deadlines.

Key Responsibilities

• Respond to customer queries primarily via live chat and email
• Guide users through platform features, onboarding, and usage best practices
• Maintain a knowledge base and ensure help content is up to date
• Independently troubleshoot product issues using internal tools, help resources, and platform knowledge
• Track recurring issues and contribute to support process improvements
• Ensure fast, clear, and empathetic communication with a global audience
• Handle concurrent chats/emails accurately

Requirements

• Graduate with 2+ years of experience in live chat and email support roles (must-have)
• Self-starter who can learn product knowledge and workflows independently (must-have)
• Proven ability to manage multiple chat threads simultaneously with high accuracy
• Excellent written English and strong professional communication skills
• Prior experience supporting a SaaS product or FinTech platform is highly preferred
• Ability to confidently navigate and understand a complex, feature-rich platform .
• Familiarity with or interest in stock markets/trading is a strong plus
• Basic Excel proficiency and comfort with structured data formats
• Willingness to work night shifts aligned with US hours

Why Join Us?

• Be the real-time support lead for thousands of global traders
• Collaborate with a focused, friendly, and fast-moving team
• Learn the ins and outs of FinTech, trading analytics, and customer ops
• Competitive pay with performance-based growth opportunities
• Clear upward mobility into senior support, product, technical or operations roles

Timeline

Pre-hiring:

> Once we receive your google forms submission, we will review it and send you a test questionnaire.

> If you pass the test questionnaire there will be 1 or max. 2 follow up interviews post which you will be provided with the offer.

Post-hiring:

> There will be 2-3 sessions of 1-on-1 walkthrough of the platform post which you will be provided with ample resources to study for the next 10 days.

> During these 10-12 days, you will have access to experts from the team and you will also get to know the process. You are expected to independently study the given material which will be a crucial per-requisite knowledge for providing effective chat/email support.

> After 10-12 days of study and preparation, you will be joining live chat/communication platforms where you will be supporting customers directly with the existing support team.

> Your performance will be evaluated on a weekly basis during the probation period and you will notified of the improvements to be made.

Sound like a fit?

We’re looking for someone who thrives in live customer interactions and is passionate about helping users succeed. If you're sharp, responsive, and curious about trading tools, we’d love to hear from you.

We are an equal opportunity employer and value diversity at our company.