219 Technology Management jobs in India
Sr. Associate Director, Technology Management
Posted today
Job Viewed
Job Description
Brand: HSBC
Area of Interest: Technology
Location:
Pune, MH, IN,
Work style: Hybrid Worker
Date: 24 Oct 2025
Description - External
Some careers shine brighter than others.
If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Sr. Associate Director, Technology Management
In this role, you will:
+ Tech Lead for who needs to own Tech initiated projects front to back
+ Deep Data analysis on the Service Sustainability Book of Work across key Controls like vulnerabilities, patching, ICE automation, server upgrades and others
+ Service Governance for Compliance, Regulatory and Cyber Risks.
+ Help with Service Compliance for OS Patching, Vulnerabilities and Evergreening Issues.
+ Understand the common issues behind the Major Incidents.
+ SSP Capacity review and governance
+ Certificate ownership and governance
+ Stakeholder Management
+ Design workflows/ process maps for service transition processes
+ Service Resiliency reviews and governance
+ Act as interface between Production Engineering and Application teams.
Qualifications - External
To be successful in this role, you should meet the following requirements:
+ Sound in IT Risk Management Skill
+ Exposure to Cert maintenance and renewals, Infrastructure Patching, Evergreening, Vulnerabilities.
+ Experience on Change Management and Capacity Management
+ Proven track record in application management and governance.
+ Exposure to software lifecycle (build, testing, transition, maintenance).
+ Proven track record in Technology as well business stakeholder management.
+ Exposure to Payments Processing.
+ Construct and maintain dashboards to uplift visibility on service performance.
+ Knowledge in SDLC, testing automation, infrastructure orchestration is a plus.
+ Curiosity about finding root causes in incidents and outages.
+ Sound in IT Risk Management Skill
+ Exposure to Cert maintenance and renewals, Infrastructure Patching, Evergreening, Vulnerabilities.
+ Experience on Change Management and Capacity Management
+ Proven track record in application management and governance.
+ Exposure to software lifecycle (build, testing, transition, maintenance).
+ Proven track record in Technology as well business stakeholder management.
+ Exposure to Payments Processing.
+ Construct and maintain dashboards to uplift visibility on service performance.
+ Knowledge in SDLC, testing automation, infrastructure orchestration is a plus.
+ Curiosity about finding root causes in incidents and outages.
You'll achieve more when you join HSBC.
is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by - HSBC Software Development India
Head Food Processing Technology Management
Posted 9 days ago
Job Viewed
Job Description
Greetings from PSGRKCW!
Faculty Recruitment 2025 job notification announced by PSGR Krishnammal College for Women for academic year. Eligible candidates may apply through Email.
Department: Food Processing Technology Management
Qualification : Ph. D in Foods and Nutrition and Food Science and Nutrition, Food Science and Technology and Food Processing Technology
Experience:
Assistant Professor - Minimum 5- 10 Years of Experience with Ph.D is Mandatory.
Applicants should preferably hold a Ph.D in the relevant subject from reputed
Institutions.
Should have sufficient experience in Teaching, Industry & Research in reputed Institutions.
Should have research papers published in International / National Journals
Should have books published and Scholars awarded / currently working for.
Applicants with patents registered / consultancy works carried out will be given preference.
Job Location: PSGR Krishnammal college for Women, Coimbatore.
Pay Scale: As per Norms
Apply Mode: E-mail - /
Technology Controls/Sr. Associate Director, Technology Management
Posted 1 day ago
Job Viewed
Job Description
Brand: HSBC
Area of Interest: Technology
Location:
Hyderabad, TG, IN,
Work style: Hybrid Worker
Date: 17 Oct 2025
Some careers shine brighter than others.If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Sr. Associate Director, Technology Management
In this role, you will:
+ We are currently hiring for a Associate Director - IT Controls / Senior Manager - IT Controls who will be responsible for embedding the controls (e.g. Data Movement, Software Development Lifecycle, Deployment Management, etc.) across the Risk and Compliance Technology function (part of Enterprise Technology) and conducting control reviews across Risk and Compliance applications. The IT Controls Lead will play a key role in improving the state of the control effectiveness across Risk and Compliance Technology.Embedding the controls
+ The role holder is responsible for understanding the NFR (Non-Financial Risk) control requirements, operating instructions, devising a plan to roll out the controls and monitor the control effectiveness. This role will require collaborating with the IT application owners, Enterprise Technology stakeholders, Group Control Owner, CCO Technology and Senior Management within Risk and Compliance IT.
+ Control Reviews / Continuous Monitoring Assessment - The role is responsible for gathering information, conducting reviews and identifying any control gaps within our applications. This involves executing spot checks by liaising with the application owners, undertaking documentation reviews and analysing available data (e.g. KCIs). For any identified gaps, the role holder will work with the IT application team to assist them in understanding and remediating those gaps.
Key duties include:
+ Lead multiple themes for R&C Technology under TRCB programme.
+ Understand the IT control requirements, operating instructions and key control indicators (KCIs).
+ Work with the Application owners and Service Leads to ensure that the control requirements are being met.
+ Undertake continuous control monitoring activities (CMA) i.e. periodic detailed reviews/ assessments of IT controls across a sample of Risk and Compliance Technology applications.
+ Ensure all the key stakeholders are aware of the IT Control status, issues and blockers.
+ Collaborate with stakeholders from Enterprise Technology, Group Control Owner, Chief Control Office Technology, Automation Teams and Senior Management within Risk and Compliance Technology
+ Maintain relationships with specialised controls departments such as Cyber to ensure Risk & Compliance Tech remains up-to-date with latest developments and can distil these for consumption by the ITSO community.
+ Represent Risk and Compliance Technology across various governance forums (including senior forums like RCMMs)
+ Supporting the Head of Controls in improving the effectiveness and reporting of the controls
+ Act as an ambassador for the team and promote Risk and Compliance Technology Controls when engaging stakeholders, system owners and wider ET community.
+ Contribute to the ongoing improvement of the team's methodologies and operating assets.
Qualifications - External
To be successful in this role, you should meet the following requirements:
+ Exposure to IT Controls
+ Proven track record of delivering results
+ Ability to work with senior IT stakeholders and drive results within resource and time constraints.
+ Excellent English written & verbal communication skills. Articulate author of analysis - able to present complex issues in a clear, concise and digestible manner.
+ Strong influencing skills that will be required to influence the ITSO and engineering community to adopt the Bank's technology controls.
+ Naturally inquisitive self-starter with the ability to work independently with limited supervision.
Preferred requirements:
+ Experience of working with Financial Crime Risk / Compliance systems such as Transaction Monitoring, Sanctions, etc.
+ Experience of working in the IT function of a large Financial Services organisation or within an associated Assurance or Audit function would be beneficial
You'll achieve more when you join HSBC
. is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Hybrid Integration Platform / Sr. Associate Director, Technology Management
Posted 1 day ago
Job Viewed
Job Description
Brand: HSBC
Area of Interest: Technology
Location:
Pune, MH, IN,
Work style: Hybrid Worker
Date: 19 Oct 2025
Some careers shine brighter than others.
If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role ofSr. Associate Director, Technology Management
In this role, you will:
+ Drive the risk agenda for HIP, uplifting control adherence by performing regular reviews, implementing effective quality gates and reporting to demonstrate uplift, and working with ITSOs to uplift control gaps.
+ Develop high quality governance processes and provide reporting and support to a range of senior stakeholders, leading to proactive outcomes for risk management.
+ Lead and manage projects to deliver adherence to new controls and metrics, co-ordinating uplift requirements with ITSOs.
+ Lead and manage projects to deliver strategic programmes or initiatives.
+ Build trust-based relationships with key internal stakeholders including ITSOs, change raisers and senior leads including head of domain.
+ Work and collaborate as part of an agile team POD.
+ Collect, analyse and act on customer feedback.
+ Identify areas with increased risk exposures and drive internal projects to address the findings.
+ Oversee and run stakeholder governance, forums and reporting for the team, including helping to ensure risks and controls are escalated and mitigated appropriately to leadership in a timely manner.
+ Build strong collaboration between peer domains with EI, CTO Risk and Control, Audit, ERM and across the business lines.
To be successful in this role, you should meet the following requirements:
+ Proven track record of delivering high levels of risk management.
+ Proven track record of governance and control, as well as leading programmes of work, including experience of using Helios, and representation at risk governance forums (i.e. RCMM).
+ Positive outlook including problem solving, and solution-orientated thinking.
+ Experience and working knowledge on HIC, Hybrid Integration Platform, Software Defined Compute, Storage and Networks.
+ ITIL4 qualification strongly preferred.
+ Agile methodology experience, including scrum, Kanban, stand-ups etc.
+ Experience working across cultures and coordinating a globally dispersed team.
+ Effective communication, problem solving skills, strategic and pragmatic approach to develop solutions.
+ Ability to work in a fast-paced, dynamically changing environment.
+ Strong People Leadership, Articulation, Strategic Planning and Execution, Networking, and Influencing Skills.
You'll achieve more when you join HSBC.
is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by - HSBC Software Development India
Director, Technology Risk Management
Posted 2 days ago
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Job Description
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Director, Technology Risk Management
Overview
The ONE ("The Operations, Network, and Employee Digital Experience teams focus on the underpinning platforms that power our Network and the employees that serve it") Technology Operations Controls team is a group focused upon establishing both foundational and transformational risk management practice at Mastercard Technology. Responsibilities include, but are not limited to, leading efforts in support of Technology partners with identifying control gaps, designing key control activities, monitoring such activities (via assessment and testing), and driving risk remediation with TeamONE platform and program owners.
This is an exciting opportunity to be in a leadership role taking part in solving complex problems and working with great Mastercard technology leaders in operations and platforms. This highly visible role will be focused upon leading both global and regional efforts and direct supervision of resources proactively identifying, monitoring, and managing technology risks to protect Mastercard Technology and our customers.
In this role you'll combine your technical, risk, control and leadership expertise with your keen eye for detail to assess, create, implement, and test robust control activities that fortify TeamONE against threats and potential issues. If you're ready to be at the forefront of technological risk management, we invite you to bring your technology controls experience and leadership skills to our innovative and collaborative environment.
Role
- Leading both the assessments and testing of IT controls and processes to identify deficiencies, deviations and compliance gaps.
- Managing resources supporting local and global technology risk management and control efforts.
- Serving as a regional primary team point of contact for technology risk management and control efforts.
- Lead and perform IT and operational control walkthroughs to determine existing process controls and adherence to control framework supporting both assessment and testing activities.
- Leading efforts to support the development and updating of control and process documentation, and relevant standards.
- Partner with first- and second-line risk management teams for all risk related functions to ensure alignment on risk management methodology, practices, terminology, etc.
All About You
Technical Proficiency:
o Experience serving in a leadership function supporting both local and global technology risk and control efforts.
o Knowledge of IT general controls and related operations.
o Experience in Mainframe, Oracle, SQL, Unix/Linux, HP Nonstop and/or Windows environments.
o Knowledge of cybersecurity principles, best practices, and threat landscape.
o Ability to both lead and assess technology controls, vulnerabilities, and potential risks.
o General understanding of technology infrastructure.
Risk Management Expertise:
o Leadership experience with developing, implementing, and delivering technology risk assessment and mitigation approaches.
o Demonstrated leadership abilities in managing and performing technology risk and control assessment and testing activities along with the resources who execute them.
o Leadership experience in developing and implementing technology risk management frameworks and strategies.
o Strong understanding of industry standards and regulatory requirements related to technology risk management (e.g., ISO 27001, NIST Cybersecurity Framework).
Regulatory and Compliance Knowledge:
o Leadership experience in developing, performing, and evaluating/assessing technology controls and testing/validation.
o Demonstrated ability to align the organization's technology practices with legal and regulatory standards.
Execution and Communication:
o Demonstrate strong leadership and execution skills, consistently meeting and exceeding team project deadlines, and goals.
o Demonstrate ability to work as a leader, independently and in a team environment, ensuring tasks are completely, thoroughly and accurately executed.
o Exceptional attention to detail with keen ability to identify errors or discrepancies in processes or documentation.
o Strong analytical skills to identify potential risks, assess their potential impact, and devise effective mitigation strategies.
o Excellent communication skills to effectively convey technical concepts to both technical and non-technical stakeholders, including executive management.
o Ability to lead and collaborate with cross-functional teams, including other technology, security, compliance, application / product teams, and business / regional teams.
Qualifications (preferred but not required)
o Bachelor's degree in Information Technology, Computer Science, or a related field.
o Experience in leading evaluations assessing compliance with legal, regulatory, operational and IT requirements.
o Professional Certification or Designation (e.g., CISA, CIA, CISSP, or equivalent).
o Experience in payment eco systems.
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Senior Manager - Plant Project Management (Technology Transfer)
Posted 2 days ago
Job Viewed
Job Description
Senior Manager 2
**Job Title:**
Plant Project Management (Technology Transfer)
**Job Grade:**
G9B
**Function:**
Manufacturing (FN0066)
**Sub-function:**
Formulation Production
**Managers Job Title:**
Senior General Manager
**Skip Level Managers Title:**
Senior Vice president
**Function Head Title:**
Senior General Manager
**Location:**
Sikkim II -Operation
**No. of Direct Reports (if any)**
**Job Summary**
+ Accountable for timely execution of New Product Launch and Site transfer product.
+ Co-ordinate with corporate project management team / MSTG / RnD / Quality /IRA for seamless execution of transfer and product manufacturing
**Areas of Responsibility**
+ Planning and execution of new lunch product/exhibit batches on time at site.
+ Accountable for timely execution of site transfer product.
+ Co-ordinate with corporate project management team & MSTG team and relevant stakeholders for smooth functioning of new product lunching activities.
+ Support Manufacturing team for Process improvement by innovation and validation during course of manufacturing in new products as well as legacy products.
+ Work closely with CFT for Product robustness.
+ To participate and review the quality system documents like change control, deviation, investigation, CAPA and market complaint etc.
+ Participate in Internal / CQA audit or any other regulatory body audit to ascertain compliance.
**Travel Estimate**
Yes
**Job Scope**
**Internal Interactions (within the organization)**
YES- Quality / MSTG/IPD/ CPM/IRA
**External Interactions (outside the organization)**
As per requirement with Equipment Vendors
**Geographical Scope**
Sikkim / India
**Financial Accountability (cost/revenue with exclusive authority)**
No
**Job** **Requirements**
**Educational Qualification**
BPharm / MPharm
**Specific Certification**
NA
**Skills**
New Product Project Management . Technology Transfer ,Product Robustness
**Experience**
12- 14 Yrs
**_Disclaimer:_** _The preceding job description has been designed to indicate the general nature and level of work performed by employee within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees as assigned to this job. Nothing herein shall preclude the employer from changing these duties from time to time and assigning comparable duties or other duties commensurate with the experience and background of incumbent(s)._
We provide equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, military or veteran status, generic predisposing characteristics or any other basis prohibited by law.
Technology Product Management Senior Analyst
Posted 2 days ago
Job Viewed
Job Description
**Data Governance, Acquisition & Analysis**
+ Strong understanding of data governance principles and best practices.
+ Experience in data acquisition and managing large datasets.
+ Ability to write basic to mid-level SQL queries.
+ Effective at translating complex data findings into clear, actionable insights.
**Stakeholder Management & Communication**
+ Excellent analytical, problem-solving, and critical-thinking skills.
+ Effective communication skills, capable of engaging with business and technical stakeholders.
+ Strong interpersonal skills and ability to work with geographically distributed teams.
**Operational & Project Management**
+ Track production issues and communicate with teams and clients.
+ Conduct issue walkthroughs and coordinate with L2 support as needed.
+ Initiate, coordinate, and communicate Monthly Scorecard runs.
+ Assist with production checkouts after releases.
+ Provide weekly milestone and monthly program/project status updates.
+ Remediate PTSW spot check, Pre-SQM, and SQA issues.
+ Set up PTS Lifecycle and related artifacts.
+ Maintain Data Acquisition Tracker.
+ Provide UAT items to BPMO team and follow up on UAT and PROD CR approvals.
+ Organize and participate in weekly/ad hoc client meetings, morning status calls, and communicate monthly accomplishments.
**Qualifications:**
+ 7+ years in a product development/product management environment
+ Strong analytical and quantitative skills; Data driven and results-oriented
+ Experience in running high traffic, distributed, cloud based services
+ Experience in affecting large culture change
+ Experience leading infrastructure programs
+ Skilled at working with third party service providers
+ Excellent written and oral communication skills
**Education:**
+ Bachelor's/University degree or equivalent experience
---
**Job Family Group:**
Technology
---
**Job Family:**
Technology Product Management
---
**Time Type:**
Full time
---
**Most Relevant Skills**
Please see the requirements listed above.
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**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
---
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
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Information Technology Service Management Specialist
Posted 5 days ago
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Job Description
BMC is looking for a Lead System Administrator to join our amazing team!
In this role, you will be a part of a team of system administrators, responsible for providing Windows, Linux, AWS, Kubernetes, Docker & Virtualization support on VMware & Cloud technology. You will maintain and support all OS platform, Private, and public cloud deployment.
Here is how, through this exciting role, YOU will contribute to BMC's and your own success:
- Develop, configure, and maintain ITSM workflows, modules, and integrations.
- Implement automation and AI/ML-driven solutions (chatbots, predictive service management, workflow optimization) to improve service outcomes.
- Partner with stakeholders to gather requirements, design scalable solutions, and deliver enhancements.
- Ensure ITIL-aligned processes (Incident, Problem, Change, Request, Knowledge) are effectively supported and optimized.
- Provide advanced technical support for ITSM platforms, including complex troubleshooting, root cause analysis, and resolution of high-priority issues.
- Collaborate with operations teams to ensure platform reliability, performance tuning, and proactive monitoring.
- Integrate ITSM platforms with enterprise applications, monitoring tools, and cloud services.
- Mentor junior team members and contribute to development best practices.
- Stay updated on emerging ITSM, AI, and automation trends to propose innovative solutions.
To ensure you’re set up for success, you will bring the following skillset & experience:
- Bachelor’s degree in computer science, Information Systems, or equivalent experience.
- 5+ years of hands-on ITSM development experience (BMC Helix ITSM - Digital Workplace (DWP), Business Workflow).
- Proficiency in programming/scripting (Java, JavaScript, Python, SQL, REST APIs).
- Proven track record in implementing automation within ITSM platforms.
- Solid understanding of ITIL practices and enterprise IT operations.
- Experience in system integrations across ITSM and enterprise ecosystems.
- Experience providing advanced production support, including incident resolution, performance troubleshooting, and issue prevention strategies.
- Hands-on experience with BMC Helix ITSM / BMC Remedy development and administration.
- Hands-on experience with BMC Innovation Studio
- Exposure to AI/ML in ITSM (intelligent routing, NLP chatbots, predictive analytics).
- Familiarity with cloud platforms (AWS, Azure, GCP) and containerized deployments (Docker, Kubernetes).
- ITIL v3 or v4 Certification.
Information Technology Service Management Analyst
Posted 5 days ago
Job Viewed
Job Description
Job Description:
Role : Lead Functional Analyst- ITSM
Mandatory skills : ITSM, ITAM, ServiceNow, Service Request Management, ITIL
Experience : 8-12 years
Location : Bangalore
Role Description:
We are seeking a motivated Lead Functional Analyst to join our dynamic DIOE - ESM
Applications & Processes team. This is an exciting opportunity to drive continuous
improvement within our framework, significantly impacting our operational efficiency
and user satisfaction.
About the Role
As the Lead Functional Analyst, you will be a key player in defining, maintaining, and
enhancing our processes. You will collaborate extensively with several stakeholders and
various divisions, ensuring process harmonization and alignment across the enterprise.
A significant focus of this role is to prepare for the future by exploring and implementing
cutting-edge solutions, particularly around Generative AI, within our ServiceNow
environment to further optimize our process.
Key Responsibilities
Process Ownership & Optimization
● Define the vision, strategy, and roadmap for the ITSM process in line with
PSL/Product priorities. Request management will be a primary focus process to
start with.
● Enforce policies, procedures, and standards to ensure consistent execution.
● Act as the primary point of contact and ultimate authority for all aspects of the
request management process.
● Drive process governance at Airbus Group level and worldwide (including
alignment with AH, ADS and roofs)
● Serve as the primary owner and subject matter expert for the end-to-end Request
Management process, ensuring its alignment with business objectives and ITIL
best practices.
● Continuously analyze, evaluate, and identify opportunities for improvement within
the E2E process lifecycle, focusing on efficiency, effectiveness, and user
experience.
● Design, develop, and implement process enhancements and new workflows,
ensuring seamless integration with existing IT service management processes.
● Drive efforts to reduce the overall fulfillment time and ensure requests created
are fulfilled through automated or self-service which helps in achieving proactive
process optimization.
● Ensure process documentation (e.g., policies, procedures, manuals) is current,
accurate, and readily accessible.
● Maintain the end-to-end workflow, from submission to fulfillment.
● Continuously review the process for inefficiencies, bottlenecks, and areas for
improvement, implementing changes to enhance user experience and
operational efficiency.
● Oversee the development, management, and maintenance of the Service Catalog,
ensuring it is user-friendly, accurate, and comprehensive.
● Collaborate with service owners and PSLs/domains to define and onboard new
request able services into the catalog.
Cross-Functional Collaboration & Harmonization
● Act as a central point of contact for Request management process queries and
escalations across the organization.
● Champion process harmonization initiatives, ensuring consistent application of
request management principles and practices across different organizational
silos.
● Build strong, collaborative relationships with cross-functional teams to ensure
effective communication and mutual understanding regarding request
processes.
Feature Implementation & Enhancement
● Lead the entire lifecycle of new feature implementation within the request
process, from requirements gathering and design to testing, deployment, and
post-implementation review.
● Work closely with ServiceNow administrators and developers to translate
process requirements into technical solutions within the platform.
Transversal Topics : Generative AI (GenAI) Integration & Innovation
● Research emerging GenAI capabilities and trends, specifically focusing on their
applicability within the enterprise ITSM tool (ServiceNow).
● Propose and champion innovative GenAI-driven solutions to enhance the
Request management process.
● Collaborate with innovation and development teams to prototype, test, and
implement GenAI solutions so as to enhance process efficiency.
Tool Expertise
● Possess a general functional understanding of ServiceNow's Request
Management module and related ITSM,ITAM applications.
● Work directly within ServiceNow to configure workflows, rules, and forms to
support process requirements.
● Stay current with new ServiceNow features and releases, assessing their
potential impact and benefits for request management.
We are looking for candidates with the following skills and experience:
● Educated 4-year degree level (or equivalent) in Information Technology
● > 5+ years’ experience in this role or equivalent
● Scrum / Safe methodology
● Strong work ethic, initiative, and attention to detail
● Is able to make his ideas heard. Take risks based decisions.
● Is able to Influence and impact - ability to identify key stakeholders to engage,
challenge them and get their buy in.
● Is keen to be developed and develop others.
● Embrace diversity and background of thought, and use the collective intelligence
● General knowledge of ServiceNow and its foundations
● Manage IT/Business Change & Customers Expectations & Needs
● Ability to work and communicate in a multicultural environment, spanning across
different cultures.
● Risk based approach, creative and Innovative thinking
● Strong & Excellent communication skills with the ability to synthesize complex
information and present them to different stakeholders.
● Leadership, Team Player and collaborative mind-set
● Ability to get involved in various initiatives related to processes and willing to
support organizational needs that span beyond the day-to-day activities.
● Good knowledge and experience on Service Now technology
● Follow Hybrid WoW efficiently
Measures of success and outputs
The role will be measured by the following business measures:
● Analyze and understand business technical & functional requirements
description of matching products and technologies
● Conduct in-depth discovery meetings, targeted at understanding,
capturing and identifying the complex business requirements and
operational objectives of the customer, with our recommendations on
automation/Best practices & best solutions adapted to their needs
● Develop a solid understanding of the customer's existing business and
business processes ideally end-to-end, the key drivers and measures
of success for the
● Identify areas for improvement in business processes providing
possible IT solutions compliant with our global strategy
● Supports the different IT ESM Product Manager in the Product/Service
Planning based on the customer requirements
● Define & develop the required specification documents to be reviewed
with stakeholders and Product team members
● Serve as liaison between Product Management teams and technical
resources during product
● Follow the development and implement to ensure integrity of the
solution delivered with Product’s team support.
● Continuously look for opportunities to increase/optimize efficiency of
operations.
Assistant Professor- Artificial Intelligence- Mukesh Patel School of Technology Management & Engi...
Posted 5 days ago
Job Viewed
Job Description
SVKM’s NMIMS Deemed to be University is pleased to invite applications for the position for Faculty Members at Mukesh Patel School of Technology Management & Engineering - Mumbai Campus in Artificial Intelligence Area
The candidate should have experience in following domains:
- Computer vision
- Natural Language Processing
- Deep Learning
- Reinforcement Learning
- Generative AI
- Research expertise in different applications area of Artificial Intelligence.
FOR THE POST OF PROFESSOR
- Essential :
a) Ph.D. degree in relevant field and First Class or equivalent at either Bachelors or Masters level in the relevant branch., and experience of ten years in teaching, research and / or industry, out of which at least three years at the level of Associate Professor/ Reader or equivalent grade.
AND
b) At least 10 research publications at the level of Associate Professor in the peer-reviewed/SCI
Journals/ UGC/AICTE approved list of Journals.
AND
c) Minimum Research Score of 120
AND
d) Successfully guided at least 2 doctoral candidates.
OR
In the event, the candidate is from industry and the profession, the following shall constitute as essential:
- First Class Master’s Degree in the appropriate branch.
- Significant professional work which can be recognized as equivalent to a Ph. D Degree in appropriate branch and industrial / professional experience of ten years, out of which at least three years at Senior Managerial level in a large Organization / MNC / Conglomerate.
e)Published work of high quality, actively engaged in research with evidence of published work in the peer-reviewed or UGC listed Journals. Published work may include books, Research Periodical, Ph.D. guidance, Consultancy projects, and patent filed.
FOR THE POST OF ASSOCIATE PROFESSOR
- Essential :
a) Ph.D. degree in the relevant field and First Class or equivalent at either Bachelors or Masters level in the relevant branch., and experience of eight years in teaching, research and / or industry out of which at least 2 years shall be Post Ph.D experience at the level of Assistant Professor or equivalent grade, excluding period spent on obtaining the research degree.
AND
b) At least 7 research publications in SCI Journals/ UGC/AICTE approved list of journals.
AND
c) Minimum Research Score of 75
OR
In the event the candidate is from industry and the profession, the following shall constitute as essential:
- First Class Master’s Degree in the appropriate branch
- Significant professional work which can be recognized as equivalent to a Ph.D. Degree in appropriate branch and industrial / professional experience of eight years at Senior Managerial level in a large Organization / MNC / Conglomerate.
d)Published work of high quality, actively engaged in research with evidence of published work in the peer-reviewed or UGC listed Journals. Published work may include books, Research Periodical, Ph.D. guidance, Consultancy projects, and patent filed.
FOR THE POST OF ASSISTANT PROFESSOR
- Essential :
First Class Master’s Degree in the appropriate branch of Engineering (Engg.) & Technology (Tech)
OR equivalent.
- Without prejudice to the above, the following conditions may be considered desirable :
- Ph.D preferred with 2 years of experience.
- At least 2 SCI Publications in refereed journals.