3,636 Technology Operations jobs in India

About the Role

The Technology Operations Specialist is part of the Sales & Marketing Technologies and Reporting team in GSSO. This team focuses on leveraging technologies to improve sales productivity and the overall seller experience.

The Technology Operations Specialist contributes to the organization by supporting Gartner’s global salesforce through high quality and timely support of all sales technology tools. They work proactively to prevent delay for sales through technology errors and limitations. The role will have direct interaction with a global salesforce of 6k+ associates, primarily through ServiceNow, but as needed through conversation. The Technology Operations Specialist is expected to successfully deliver on the daily tasks and responsibilities of the Technology Operations Specialist function that will be assigned by the leadership of Admin and User Support Team.

What you will do:

What you will need:

What you will get :

#LI-AS14 #GSSO

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Job Level 3  (Individual Contributor)

Location  : Pune or Bangalore

Experience  : 6-8 Years

Role Overview:

We are seeking an experienced Technology Operations Specialist  based in Pune or Bangalore with a strong background in technology operations and service excellence. This role requires a highly motivated professional with a 'get-it-done' attitude  who can work independently, manage projects from end to end, and deliver impactful solutions. You will play a critical role in optimizing operational processes, driving automation, and ensuring system reliability and efficiency.

Key Responsibilities:

• Technology Operations Expertise  :
• Manage and enhance multiple operational processes with a focus on Change Management, Availability Management, Asset Management and CMDB.
• Implement innovative solutions to improve operational efficiency and compliance.
• Automation and Engineering Mindset  :
• Apply engineering mindset to enhance system reliability, reduce toil, and optimize performance monitoring.
• Ideate automation to eliminate repetitive tasks and improve operational excellence.
• DevOps & Cloud Knowledge  :
• Understand CI/CD principles and cloud platforms to collaborate effectively with engineering teams.
• Support cloud initiatives through governance and alignment with operational goals.
• Execution Excellence  :
• Independently lead and execute multiple technology operations projects with a focus on delivering results.
• Solve problems effectively under tight timelines and changing priorities.
• Stakeholder Communication  :
• Present actionable insights, recommendations, and updates to senior stakeholders.
• Collaborate with leadership to align technology operations with strategic initiatives.

Qualifications:

• Technical Skills  :
• In-depth knowledge of operational processes, particularly in Change & Release Management, Asset Management, and CMDB.
• Familiarity with concepts like error budgets, DevOps, CI/CD principles and experience with cloud platforms (AWS, Azure, or GCP).
• Execution Excellence  :
• Proven ability to take ownership and independently deliver complex projects.
• Strong decision-making and problem-solving skills to tackle challenges with a 'get-it-done' mindset.
• Behavioral Attributes  :
• Self-motivated, quick learner, and proactive problem solver.
• Exceptional communication and presentation skills, with the ability to engage senior stakeholders effectively.

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Job Overview: We are looking for a full-time, remote IT Operations Analyst to join our Managed Service Provider (MSP) team. In this role, you will be responsible for providing 24/7 monitoring and management of client server, network, and security systems. You will act as the first line of defense in detecting, troubleshooting, and resolving issues that affect system performance and security. This position involves working with multiple technologies, addressing technical incidents, performing routine maintenance tasks, and ensuring that client environments remain secure, optimized, and compliant with industry standards.

Location: Bengaluru, India (Remote)

Schedule:

• Monday to Friday
• 40 hours per week
• Day Shift
• Night Shift
• Weekend Availability*

Experience:

• Server: 2 years (Required)
• Monitoring: 2 years (Required)
• IT Support: 2 years (Required)

Key Responsibilities:

1. Server Operations & Management:

• Monitor Server Health: Continuously monitor the health and performance of client servers, both physical and virtual, including CPU, memory, disk space, and network utilization.
• Patch Management: Manage and apply operating system and application patches in a timely manner to mitigate security vulnerabilities and ensure system stability.
• Troubleshooting: Quickly diagnose and resolve issues related to server functionality, performance degradation, or hardware failures.

2. Network Operations & Management:

• Network Monitoring: Monitor client networks, including routers, switches, firewalls, and VPNs, ensuring optimal performance and minimal downtime.
• Incident Response: Respond to network issues such as outages, slow performance, or security threats, applying appropriate mitigation strategies.

3. Security Operations & Incident Management:

• Security Monitoring: Use security tools (SIEM, IDS/IPS, endpoint security) to monitor security incidents such as malware, unauthorized access, or vulnerabilities.
• Incident Detection & Response: Identify, investigate, and respond to security incidents, following established protocols to mitigate risks and minimize impact.
• Patch & Vulnerability Management: Ensure timely security patching and remediation of vulnerabilities across client networks, servers, and endpoints.

4. Monitoring & Alert Management:

• Proactive Monitoring: Use monitoring tools to identify and address performance or security issues before they impact end users.
• Alert Management: Manage and triage alerts, ensuring critical issues are resolved swiftly while non-critical items are handled within acceptable timeframes.
• Escalation Procedures: Follow proper escalation procedures for incidents that cannot be resolved within the NOC/SOC team, ensuring issues are addressed by appropriate teams or management.

5. Documentation & Reporting:

• Incident Documentation: Accurately document all incidents, issues, and resolutions within the ticketing system for future reference and tracking.
• Client Reporting: Generate regular reports on system performance, security status, and incident resolution for clients, providing recommendations for improvements or optimizations.
• Knowledge Base Maintenance: Contribute to the knowledge base by documenting common issues, troubleshooting steps, and best practices to improve internal efficiency.

6. Service Continuity:

• Backup Monitoring: Ensure regular backups are being performed for client systems and that recovery procedures are tested and documented.

7. Client Collaboration & Support:

• Client Communication: Provide clear and timely updates to clients about system performance, incidents, and resolution status.
• Collaboration with Internal Teams: Work closely with other MSP teams (e.g., support, engineering, security) to resolve complex issues and implement client solutions.
• Proactive Recommendations: Suggest improvements to client systems and security posture, enhance performance, scalability, and protection.

Qualifications, Education, Certification Requirements:

• Associate's Degree in Computer Science, Information Technology, Cybersecurity, or a related field, or equivalent professional experience.
• Relevant certifications such as: CompTIA Network+, CompTIA Security+, Microsoft Certified Solutions Associate (MCSA), or Certified Information Systems Security Professional (CISSP) are a plus.
• Cloud certifications (e.g., AWS Certified Solutions Architect, Microsoft Certified: Azure Administrator) are beneficial.

Experience:

• 2+ years of experience in a SOC/NOC, systems administration, or IT support role, preferably in a managed service provider (MSP) environment.
• Experience with server management (Windows, Linux), network devices (firewalls, routers, switches), and security tools (SIEM, IDS/IPS, endpoint protection).
• Hands-on experience with cloud services (AWS, Azure) and virtual environments (VMware, Hyper-V) is a plus.

Skills & Competencies:

• Technical Knowledge: Strong understanding of server management, network protocols (TCP/IP, DNS, DHCP), and security measures.
• Security Awareness: Familiarity with security threats, vulnerabilities, and mitigation strategies.
• Troubleshooting Skills: Ability to identify, analyze, and resolve complex technical issues quickly and effectively.
• Analytical & Detail-Oriented: Strong analytical skills with a focus on accuracy and attention to detail.
• Communication: Excellent communication skills, both verbal and written, to interact effectively with clients and internal teams.
• Customer Service Orientation: Strong client-facing skills, providing timely updates and ensuring high level of customer satisfaction.
• Time Management: Ability to handle multiple priorities and manage time efficiently in a fast-paced environment.

Benefits:

• Paid sick time
• Paid time off
• Provident Fund
• Work from home

Job Description: IT Operations Consultant

Location : Puducherry; for projects across India

"Note: This will be a Short Term Contractual role for 11 Months of Duration.

About Varahe Analytics:

Varahe Analytics is one of India’s premier integrated political consulting firms, specializing in building data-driven 360-degree election management. We help our clients with strategic advice and implementation, combining data-backed insights and in-depth ground intelligence into a holistic electoral campaign.

We are passionate about our democracy and the politics that shape our world. We draw on some of the sharpest minds from distinguished institutions and diverse professional backgrounds to help us achieve our goal of building electoral strategies that spark conversations, effect change, and help shape electoral and legislative ecosystems in our country.

About the Team:

The IT team ensures seamless operations by resolving technical issues, managing systems and networks, and enhancing efficiency through collaboration, documentation, and automation.

What Would This Role Entail?

• Responding to and resolving technical issues reported via phone, email, or chat.
• Diagnosing hardware/software problems and performing installations, configurations, and updates.
• Providing remote support and troubleshooting using remote desktop tools.
• Managing network devices and administering firewall settings to ensure security.
• Maintaining detailed records and generating reports using Google Docs and Sheets.
• Offering support for login issues, password resets, and general account management.
• Educating users on IT policies and best practices.
• Coordinating with vendors for hardware/software procurement and technical support.
• Utilizing APIs to automate and streamline IT processes.

Necessary Skills:

• Bachelor’s degree in IT, Computer Science, or a related field.
• 2+ years of experience in IT asset management, Networking, hardware/software support.
• Strong organizational and project management capabilities.
• Proficiency in troubleshooting tools and remote support platforms.
• Ability to collaborate effectively with cross-functional teams for understanding technical requirement.

Good to Have Skills:

• Experience working with APIs for automation.
• Familiarity with network security tools and firewall configuration.
• Basic scripting or automation knowledge (e.g., Python, PowerShell).

How to Apply

If you're a professional looking for a high-impact challenge, interested in joining a team of like-minded and motivated individuals who think strategically, act decisively, and get things done, drop in an email at

Job Description: IT Operations Manager

Location: Noida; for projects across India

About Varahe Analytics:

Varahe Analytics is one of India’s premier integrated political consulting firms, specializing in building data-driven 360-degree election management. We help our clients with strategic advice and implementation, combining data-backed insights and in-depth ground intelligence into a holistic electoral campaign.

We are passionate about our democracy and the politics that shape our world. We draw on some of the sharpest minds from distinguished institutions and diverse professional backgrounds to help us achieve our goal of building electoral strategies that spark conversations, effect change, and help shape electoral and legislative ecosystems in our country.

About the Team:

The IT team ensures seamless operations by resolving technical issues, managing systems and networks, and enhancing efficiency through collaboration, documentation, and automation.

What Would This Role Entail?

• Oversee all daily IT operations for a multi-site environment, ensuring the stability, integrity, and efficient operation of our information systems.
• Develop, implement, and enforce standardized IT policies and procedures to ensure consistency and security across all locations.
• Manage the complete IT procurement lifecycle for the entire organization, including identifying needs, evaluating options, negotiating with suppliers, and processing purchases of hardware and software.
• Lead, mentor, and manage a distributed team of IT consultants, fostering a culture of high performance, continuous learning, and excellent customer service across all offices.
• Direct vendor management activities, building strong relationships and ensuring service level agreements (SLAs) are met and value is maximized.
• Serve as the final escalation point for complex technical issues affecting our consultants and client-facing operations.
• Drive strategic initiatives to automate and streamline IT processes, leveraging APIs and
• scripting to boost efficiency for a remote workforce.
• Collaborate with practice leaders and office managers to understand their technological needs and align IT strategy with business goals.
• Generate and present comprehensive reports on IT performance, project status, and team productivity to management.

Necessary Skills:

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 2. 5+ years of proven experience in IT Operations Management, preferably within a professional services environment.
• Demonstrated experience in leading and managing a distributed or multi-site IT team.
• Strong expertise in IT procurement, vendor management, and contract negotiation.
• In-depth knowledge of IT infrastructure, including networking, hardware/software support, and security principles for a mobile workforce.
• Exceptional organizational, project management, and leadership capabilities.
• Ability to collaborate effectively with cross-functional teams and communicate technical concepts to non-technical stakeholders.

Good to Have Skills:

• Professional certifications (e.g., ITIL, PMP, CompTIA Network+).
• Advanced knowledge of scripting and automation using tools like Python or PowerShell.
• Familiarity with cloud infrastructure platforms such as GCP, AWS or Azure and Google
• Workspace, Mobile Device Management solutions.

How to Apply

If you're a professional looking for a high-impact challenge, interested in joining a team of like-minded and motivated individuals who think strategically, act decisively, and get things done, drop in an email at

Job Overview: We are looking for a full-time, remote IT Operations Analyst to join our Managed Service Provider (MSP) team. In this role, you will be responsible for providing 24/7 monitoring and management of client server, network, and security systems. You will act as the first line of defense in detecting, troubleshooting, and resolving issues that affect system performance and security. This position involves working with multiple technologies, addressing technical incidents, performing routine maintenance tasks, and ensuring that client environments remain secure, optimized, and compliant with industry standards.

Location: Bengaluru, India (Remote)

Schedule:

• Monday to Friday
• 40 hours per week
• Day Shift
• Night Shift
• Weekend Availability*

Experience:

• Server: 2 years (Required)
• Monitoring: 2 years (Required)
• IT Support: 2 years (Required)

Key Responsibilities:

1. Server Operations & Management:

• Monitor Server Health: Continuously monitor the health and performance of client servers, both physical and virtual, including CPU, memory, disk space, and network utilization.
• Patch Management: Manage and apply operating system and application patches in a timely manner to mitigate security vulnerabilities and ensure system stability.
• Troubleshooting: Quickly diagnose and resolve issues related to server functionality, performance degradation, or hardware failures.

2. Network Operations & Management:

• Network Monitoring: Monitor client networks, including routers, switches, firewalls, and VPNs, ensuring optimal performance and minimal downtime.
• Incident Response: Respond to network issues such as outages, slow performance, or security threats, applying appropriate mitigation strategies.

3. Security Operations & Incident Management:

• Security Monitoring: Use security tools (SIEM, IDS/IPS, endpoint security) to monitor security incidents such as malware, unauthorized access, or vulnerabilities.
• Incident Detection & Response: Identify, investigate, and respond to security incidents, following established protocols to mitigate risks and minimize impact.
• Patch & Vulnerability Management: Ensure timely security patching and remediation of vulnerabilities across client networks, servers, and endpoints.

4. Monitoring & Alert Management:

• Proactive Monitoring: Use monitoring tools to identify and address performance or security issues before they impact end users.
• Alert Management: Manage and triage alerts, ensuring critical issues are resolved swiftly while non-critical items are handled within acceptable timeframes.
• Escalation Procedures: Follow proper escalation procedures for incidents that cannot be resolved within the NOC/SOC team, ensuring issues are addressed by appropriate teams or management.

5. Documentation & Reporting:

• Incident Documentation: Accurately document all incidents, issues, and resolutions within the ticketing system for future reference and tracking.
• Client Reporting: Generate regular reports on system performance, security status, and incident resolution for clients, providing recommendations for improvements or optimizations.
• Knowledge Base Maintenance: Contribute to the knowledge base by documenting common issues, troubleshooting steps, and best practices to improve internal efficiency.

6. Service Continuity:

• Backup Monitoring: Ensure regular backups are being performed for client systems and that recovery procedures are tested and documented.

7. Client Collaboration & Support:

• Client Communication: Provide clear and timely updates to clients about system performance, incidents, and resolution status.
• Collaboration with Internal Teams: Work closely with other MSP teams (e.g., support, engineering, security) to resolve complex issues and implement client solutions.
• Proactive Recommendations: Suggest improvements to client systems and security posture, enhance performance, scalability, and protection.

Qualifications, Education, Certification Requirements:

• Associate's Degree in Computer Science, Information Technology, Cybersecurity, or a related field, or equivalent professional experience.
• Relevant certifications such as: CompTIA Network+, CompTIA Security+, Microsoft Certified Solutions Associate (MCSA), or Certified Information Systems Security Professional (CISSP) are a plus.
• Cloud certifications (e.g., AWS Certified Solutions Architect, Microsoft Certified: Azure Administrator) are beneficial.

Experience:

• 2+ years of experience in a SOC/NOC, systems administration, or IT support role, preferably in a managed service provider (MSP) environment.
• Experience with server management (Windows, Linux), network devices (firewalls, routers, switches), and security tools (SIEM, IDS/IPS, endpoint protection).
• Hands-on experience with cloud services (AWS, Azure) and virtual environments (VMware, Hyper-V) is a plus.

Skills & Competencies:

• Technical Knowledge: Strong understanding of server management, network protocols (TCP/IP, DNS, DHCP), and security measures.
• Security Awareness: Familiarity with security threats, vulnerabilities, and mitigation strategies.
• Troubleshooting Skills: Ability to identify, analyze, and resolve complex technical issues quickly and effectively.
• Analytical & Detail-Oriented: Strong analytical skills with a focus on accuracy and attention to detail.
• Communication: Excellent communication skills, both verbal and written, to interact effectively with clients and internal teams.
• Customer Service Orientation: Strong client-facing skills, providing timely updates and ensuring high level of customer satisfaction.
• Time Management: Ability to handle multiple priorities and manage time efficiently in a fast-paced environment.

Benefits:

• Paid sick time
• Paid time off
• Provident Fund
• Work from home

Job Description: IT Operations Manager

Location: Noida; for projects across India

About Varahe Analytics:

Varahe Analytics is one of India’s premier integrated political consulting firms, specializing in building data-driven 360-degree election management. We help our clients with strategic advice and implementation, combining data-backed insights and in-depth ground intelligence into a holistic electoral campaign.

We are passionate about our democracy and the politics that shape our world. We draw on some of the sharpest minds from distinguished institutions and diverse professional backgrounds to help us achieve our goal of building electoral strategies that spark conversations, effect change, and help shape electoral and legislative ecosystems in our country.

About the Team:

The IT team ensures seamless operations by resolving technical issues, managing systems and networks, and enhancing efficiency through collaboration, documentation, and automation.

What Would This Role Entail?

• Oversee all daily IT operations for a multi-site environment, ensuring the stability, integrity, and efficient operation of our information systems.
• Develop, implement, and enforce standardized IT policies and procedures to ensure consistency and security across all locations.
• Manage the complete IT procurement lifecycle for the entire organization, including identifying needs, evaluating options, negotiating with suppliers, and processing purchases of hardware and software.
• Lead, mentor, and manage a distributed team of IT consultants, fostering a culture of high performance, continuous learning, and excellent customer service across all offices.
• Direct vendor management activities, building strong relationships and ensuring service level agreements (SLAs) are met and value is maximized.
• Serve as the final escalation point for complex technical issues affecting our consultants and client-facing operations.
• Drive strategic initiatives to automate and streamline IT processes, leveraging APIs and
• scripting to boost efficiency for a remote workforce.
• Collaborate with practice leaders and office managers to understand their technological needs and align IT strategy with business goals.
• Generate and present comprehensive reports on IT performance, project status, and team productivity to management.

Necessary Skills:

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 2. 5+ years of proven experience in IT Operations Management, preferably within a professional services environment.
• Demonstrated experience in leading and managing a distributed or multi-site IT team.
• Strong expertise in IT procurement, vendor management, and contract negotiation.
• In-depth knowledge of IT infrastructure, including networking, hardware/software support, and security principles for a mobile workforce.
• Exceptional organizational, project management, and leadership capabilities.
• Ability to collaborate effectively with cross-functional teams and communicate technical concepts to non-technical stakeholders.

Good to Have Skills:

• Professional certifications (e.g., ITIL, PMP, CompTIA Network+).
• Advanced knowledge of scripting and automation using tools like Python or PowerShell.
• Familiarity with cloud infrastructure platforms such as GCP, AWS or Azure and Google
• Workspace, Mobile Device Management solutions.

How to Apply

If you're a professional looking for a high-impact challenge, interested in joining a team of like-minded and motivated individuals who think strategically, act decisively, and get things done, drop in an email at