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Job Description
**Role: Specialist, Technology Support (Data Quality)**
Pearson Professional Assessments is seeking a Specialist, Data Quality to join our Enterprise Data Management (EDM) team, supporting the exam result lifecycle at Pearson VUE. This role is based at our India office and offers the opportunity to collaborate with global teams, working at the intersection of data integrity, technology, and client support.
Role Overview
As a Specialist, Data Quality, you will be responsible for monitoring, managing, and resolving issues related to the processing of exam result data from Pearson VUE's worldwide network of testing centers. You will follow established protocols, collaborate with EDM and technology staff to address challenges, and ensure corrective actions are implemented effectively and efficiently.
Key Responsibilities
+ Monitor and manage the upload of exam result data from testing centers.
+ Identify and resolve issues related to exam result processing, working in an exciting environment that encourages learning and development.
+ Troubleshoot and retransmit problematic data to clients as needed, responding to special client requests with professionalism and accuracy.
+ Report data processing problems to appropriate teams for swift resolution.
+ Investigate missing exam results and prioritize actions based on customer urgency and business impact.
+ Provide technical support to both internal and external customers for queries regarding results and data transfer.
+ Provide technical support to clients on Pearson VUE applications utilized.
+ Collaborate across teams to resolve issues, escalating as needed.
+ Support additional projects and perform ad hoc tasks assigned by your manager.
+ Work flexibly with international colleagues across multiple time zones.
What We're Looking For
+ Curious, motivated, and eager to learn-with a positive, can-do attitude.
+ 3-5 years' experience in customer service or a related field, with proficiency in Microsoft Office Suite.
+ Basic SQL skills are a plus.
+ Ability to thrive in a virtual, globally distributed team environment.
+ Meticulous attention to detail and commitment to data quality.
+ Quick to learn new systems and adapt to changing priorities.
+ Excellent problem-solving and analytical skills.
+ Experience using support tools (e.g., Service Direct) preferred.
Working Arrangements
This position is hybrid based role being on site at the Pearson VUE office in India and partially working from home.
Join the EDM team and be part of a team driving data excellence across the globe, supporting learners and organizations with reliable, high-quality assessment data.
\#LI-AK1
**Who we are:**
At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.
Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing
**Job:** Infrastructure and Cloud Operations
**Job Family:** TECHNOLOGY
**Organization:** Assessment & Qualifications
**Schedule:** FULL\_TIME
**Workplace Type:** Hybrid
**Req ID:** 24901
Pearson Professional Assessments is seeking a Specialist, Data Quality to join our Enterprise Data Management (EDM) team, supporting the exam result lifecycle at Pearson VUE. This role is based at our India office and offers the opportunity to collaborate with global teams, working at the intersection of data integrity, technology, and client support.
Role Overview
As a Specialist, Data Quality, you will be responsible for monitoring, managing, and resolving issues related to the processing of exam result data from Pearson VUE's worldwide network of testing centers. You will follow established protocols, collaborate with EDM and technology staff to address challenges, and ensure corrective actions are implemented effectively and efficiently.
Key Responsibilities
+ Monitor and manage the upload of exam result data from testing centers.
+ Identify and resolve issues related to exam result processing, working in an exciting environment that encourages learning and development.
+ Troubleshoot and retransmit problematic data to clients as needed, responding to special client requests with professionalism and accuracy.
+ Report data processing problems to appropriate teams for swift resolution.
+ Investigate missing exam results and prioritize actions based on customer urgency and business impact.
+ Provide technical support to both internal and external customers for queries regarding results and data transfer.
+ Provide technical support to clients on Pearson VUE applications utilized.
+ Collaborate across teams to resolve issues, escalating as needed.
+ Support additional projects and perform ad hoc tasks assigned by your manager.
+ Work flexibly with international colleagues across multiple time zones.
What We're Looking For
+ Curious, motivated, and eager to learn-with a positive, can-do attitude.
+ 3-5 years' experience in customer service or a related field, with proficiency in Microsoft Office Suite.
+ Basic SQL skills are a plus.
+ Ability to thrive in a virtual, globally distributed team environment.
+ Meticulous attention to detail and commitment to data quality.
+ Quick to learn new systems and adapt to changing priorities.
+ Excellent problem-solving and analytical skills.
+ Experience using support tools (e.g., Service Direct) preferred.
Working Arrangements
This position is hybrid based role being on site at the Pearson VUE office in India and partially working from home.
Join the EDM team and be part of a team driving data excellence across the globe, supporting learners and organizations with reliable, high-quality assessment data.
\#LI-AK1
**Who we are:**
At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.
Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing
**Job:** Infrastructure and Cloud Operations
**Job Family:** TECHNOLOGY
**Organization:** Assessment & Qualifications
**Schedule:** FULL\_TIME
**Workplace Type:** Hybrid
**Req ID:** 24901
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0
Job Description
**Why Citi? Join a Global Bank that believes in its talent.**
We're looking for talented individuals to help shape the future of global banking. At Citi, we are intensely focused on driving innovation and productivity. You'll join a diverse global team and could build the career you want, with the scale, inclusive culture, and technology to support your progress.
**About the Team: Data Solutions Production Management**
Our Production Management team provides critical business and technical support for the Data Solutions applications, ensuring our platforms and services are always available for our clients. We are highly skilled and valued partners to the businesses we support.
Working as part of our team, you will help deliver a world-class client experience by applying engineering, innovation, and risk management across our systems. We collaborate daily to solve complex issues and proactively prevent future problems through diligent systems management.
We are a forward-thinking, collaborative team looking for ambitious professionals who want to improve how things are done. In return, we offer rewarding work in a supportive environment with clear opportunities for progression.
**Role and Position Overview**
As an **Apps Support Lead Analyst** , you will take a leadership role in shaping and overseeing the production environment for Citi's critical Reference Data Applications. These are high-visibility applications forming the backbone of Citi's operations, serving hundreds of partner systems across Citi's main businesses - Markets, Services, Banking, and Functions - enabling them to service our clients. This role will be explicitly managing Products, pricing and rates reference data applications.
You will join a high-performing team and be a key influencer in building a robust, world-class Production Support platform. You will help shape the strategy for leveraging the latest technologies, **AI-driven automation** , and site reliability engineering (SRE) techniques. Our mission is to deliver a world-class client experience by digitizing services, eliminating manual work, and ensuring our platforms can scale for growth.
**Functional Key Responsibilities**
+ Act as a Subject Matter Expert (SME), providing authoritative technical and business support for Citi users. Drive the strategy for improving stability, efficiency, and risk management to help the department and overall business succeed.
+ Lead the resolution of critical incidents, including defining strategy for prioritization, timely escalation, and communication to key stakeholders. Drive comprehensive post-mortems and root cause analysis to prevent problem recurrence.
+ Support the planning and execution of system changes, including application releases, infrastructure maintenance, and continuity of business tests, ensuring production stability is maintained.
+ Shape the production monitoring/observability estate by championing new features and leveraging analytics to enhance system visibility and proactive alerting.
+ Partner with development teams to define and implement long-term improvements to application stability, performance, and recoverability.
+ Define and champion the automation strategy to reduce operational toil, improve efficiency, and mitigate risk.
+ Mentor and develop talent within the team, fostering a culture of knowledge sharing and continuous improvement. Provide guidance and clarify the appropriate course of action for junior team members.
+ Appropriately assess risk when business decisions are made, demonstrate consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Citi's policies and code of conduct, and escalating, managing and reporting control issues with transparency.
**Required Skills and Experience**
+ 10+ years in a Production Support role managing enterprise-level applications, with a proven track record of operating at an SME level.
+ SME-level expertise in Unix/Linux and advanced Shell scripting.
+ Expert-level knowledge of enterprise monitoring tools (e.g., ITRS Geneos, AppDynamics) and log aggregation platforms (e.g., Splunk, ELK).
+ Proven experience in mentoring junior team members and leading technical initiatives.
+ Extensive experience with containerization platforms (OpenShift, Kubernetes).
+ Deep experience with relational (Oracle, MSSQL) and NoSQL (MongoDB) databases.
+ Deep knowledge of messaging solutions (Tibco EMS, MQ, Kafka).
+ Significant experience working with REST APIs.
+ Infrastructure: Expert understanding of distributed application architecture, including networks, load balancers, storage, and authentication (AD/LDAP).
+ Communication: Excellent written and verbal communication skills, with the ability to articulate complex technical issues to both technical and business audiences.
**Desirable Skills**
+ Proficiency in a programming language (e.g., Python, Java) for automation.
+ Experience in applying prompt engineering techniques for interacting with Generative AI / Large Language Models (LLMs).
+ Experience with modern observability standards and tools: Open Telemetry, Prometheus, Grafana.
+ Proven expertise in supporting high-volume, mission-critical applications that process, manage, and distribute financial data related to securities, pricing, and rates.
**Development Value**
The Data Production Management organization follows best-in-class application support procedures, technical solutions, and risk & controls practices. You will be exposed to advanced technologies used to build Citi's Reference Data Applications. This role presents an excellent opportunity to shape strategy, influence the technical direction of the team, and develop a broad range of technical and leadership skills. Data Solutions is a central function of Citi, offering the opportunity to develop extensive institutional knowledge by working in a rich environment, interfacing with virtually all businesses and functions across the bank.
**Education**
+ Bachelor's/University Degree or equivalent experience will be considered.
---
**Job Family Group:**
Technology
---
**Job Family:**
Applications Support
---
**Time Type:**
Full time
---
**Most Relevant Skills**
Please see the requirements listed above.
---
**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
---
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
We're looking for talented individuals to help shape the future of global banking. At Citi, we are intensely focused on driving innovation and productivity. You'll join a diverse global team and could build the career you want, with the scale, inclusive culture, and technology to support your progress.
**About the Team: Data Solutions Production Management**
Our Production Management team provides critical business and technical support for the Data Solutions applications, ensuring our platforms and services are always available for our clients. We are highly skilled and valued partners to the businesses we support.
Working as part of our team, you will help deliver a world-class client experience by applying engineering, innovation, and risk management across our systems. We collaborate daily to solve complex issues and proactively prevent future problems through diligent systems management.
We are a forward-thinking, collaborative team looking for ambitious professionals who want to improve how things are done. In return, we offer rewarding work in a supportive environment with clear opportunities for progression.
**Role and Position Overview**
As an **Apps Support Lead Analyst** , you will take a leadership role in shaping and overseeing the production environment for Citi's critical Reference Data Applications. These are high-visibility applications forming the backbone of Citi's operations, serving hundreds of partner systems across Citi's main businesses - Markets, Services, Banking, and Functions - enabling them to service our clients. This role will be explicitly managing Products, pricing and rates reference data applications.
You will join a high-performing team and be a key influencer in building a robust, world-class Production Support platform. You will help shape the strategy for leveraging the latest technologies, **AI-driven automation** , and site reliability engineering (SRE) techniques. Our mission is to deliver a world-class client experience by digitizing services, eliminating manual work, and ensuring our platforms can scale for growth.
**Functional Key Responsibilities**
+ Act as a Subject Matter Expert (SME), providing authoritative technical and business support for Citi users. Drive the strategy for improving stability, efficiency, and risk management to help the department and overall business succeed.
+ Lead the resolution of critical incidents, including defining strategy for prioritization, timely escalation, and communication to key stakeholders. Drive comprehensive post-mortems and root cause analysis to prevent problem recurrence.
+ Support the planning and execution of system changes, including application releases, infrastructure maintenance, and continuity of business tests, ensuring production stability is maintained.
+ Shape the production monitoring/observability estate by championing new features and leveraging analytics to enhance system visibility and proactive alerting.
+ Partner with development teams to define and implement long-term improvements to application stability, performance, and recoverability.
+ Define and champion the automation strategy to reduce operational toil, improve efficiency, and mitigate risk.
+ Mentor and develop talent within the team, fostering a culture of knowledge sharing and continuous improvement. Provide guidance and clarify the appropriate course of action for junior team members.
+ Appropriately assess risk when business decisions are made, demonstrate consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Citi's policies and code of conduct, and escalating, managing and reporting control issues with transparency.
**Required Skills and Experience**
+ 10+ years in a Production Support role managing enterprise-level applications, with a proven track record of operating at an SME level.
+ SME-level expertise in Unix/Linux and advanced Shell scripting.
+ Expert-level knowledge of enterprise monitoring tools (e.g., ITRS Geneos, AppDynamics) and log aggregation platforms (e.g., Splunk, ELK).
+ Proven experience in mentoring junior team members and leading technical initiatives.
+ Extensive experience with containerization platforms (OpenShift, Kubernetes).
+ Deep experience with relational (Oracle, MSSQL) and NoSQL (MongoDB) databases.
+ Deep knowledge of messaging solutions (Tibco EMS, MQ, Kafka).
+ Significant experience working with REST APIs.
+ Infrastructure: Expert understanding of distributed application architecture, including networks, load balancers, storage, and authentication (AD/LDAP).
+ Communication: Excellent written and verbal communication skills, with the ability to articulate complex technical issues to both technical and business audiences.
**Desirable Skills**
+ Proficiency in a programming language (e.g., Python, Java) for automation.
+ Experience in applying prompt engineering techniques for interacting with Generative AI / Large Language Models (LLMs).
+ Experience with modern observability standards and tools: Open Telemetry, Prometheus, Grafana.
+ Proven expertise in supporting high-volume, mission-critical applications that process, manage, and distribute financial data related to securities, pricing, and rates.
**Development Value**
The Data Production Management organization follows best-in-class application support procedures, technical solutions, and risk & controls practices. You will be exposed to advanced technologies used to build Citi's Reference Data Applications. This role presents an excellent opportunity to shape strategy, influence the technical direction of the team, and develop a broad range of technical and leadership skills. Data Solutions is a central function of Citi, offering the opportunity to develop extensive institutional knowledge by working in a rich environment, interfacing with virtually all businesses and functions across the bank.
**Education**
+ Bachelor's/University Degree or equivalent experience will be considered.
---
**Job Family Group:**
Technology
---
**Job Family:**
Applications Support
---
**Time Type:**
Full time
---
**Most Relevant Skills**
Please see the requirements listed above.
---
**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
---
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
Is this job a match or a miss?
Apply Now
1
Job Description
**Our Company**
At Teradata, we believe that people thrive when empowered with better information. Teradata Autonomous Knowledge Platform activates enterprise intelligence by unifying data, knowledge and business context to achieve tangible outcomes. With Teradata, organizations can provide agents with full context for impact when it matters. Our solution lets businesses connect and scale on premises, in the cloud, or through a hybrid approach. Teradata delivers real business value with AI.
**About Teradata's AI Strategy**
At Teradata, we believe that people thrive when empowered with better information. That's why we built the most complete cloud analytics and data platform for AI. By delivering harmonized data, trusted AI, and faster innovation, we uplift and empower our customers-and our customers' customers-to make better, more confident decisions. The world's top companies across every major industry trust Teradata to improve business performance, enrich customer experiences, and fully integrate data across the enterprise.
This role directly supports that strategy by ensuring the reliability, accessibility, and optimal performance of the AI tool stack that powers Teradata's internal AI capabilities.
**What We Do**
The AI Tech Tool Stack Support Analyst / Specialist is responsible for the day-to-day operational support, configuration, monitoring, and troubleshooting of Teradata's AI stack. This includes Teradata-native tools such as MCP Server, Teradata AI assistant and AI Microservices, as well as integrated third-party components like N8N, JupyterHub, Airflow, JAMS and LLM provider APIs (Anthropic Claude, Azure OpenAI, Amazon Bedrock, Google Gemini).
The analyst serves as a front-line technical resource for data scientists, Data engineers, and business analysts, ensuring they can effectively leverage the AI tool stack to move workloads from experimentation to production. This role operates within the framework of Teradata's governance, security, and compliance standards, contributing to the organization's ability to deliver trusted AI at scale.
**What You'll Do**
1. **Enterprise AgentStack and Agentic AI Support**
Provide technical support for Teradata's AI tools MCP Server. This involves assisting teams in building, deploying, and ensuring agents have proper access to Teradata tools, prompts, and data resources.
+ **MCP Server:** Maintain and support the Model Context Protocol Server that provides agents with semantic access to enterprise data, curated prompts, and Teradata platform capabilities including SQL tools, DBA tools, Enterprise Feature Store, Quality Tools, vector store, RAG, and Teradata AI Studio tools.
+ **Pre-built Agents:** Support deployment and configuration of Teradata developed agents using workflow tools like n8n.
1. **Third-Party AI Tool Integration and LLM Provider Management**
Support for integration between Teradata's AI platform and external AI service providers and open-source tools that form part of the broader AI tool stack.
+ **LLM API Integrations:** Configure and maintain connections to Azure OpenAI, Amazon Bedrock, and Google Gemini endpoints. Monitor API health, manage authentication credentials and secrets, and troubleshoot connectivity or compatibility issues. Track usage analytics and spend per project or model.
+ **Open-Source Ecosystem:** Support the integration and maintenance of open-source tools within the Teradata AI Studio ecosystem, including Airflow (workflow orchestration), Devpi (Python package management).
1. **User Support and Enablement**
Serve as the primary point of contact for internal users and customer-facing teams who rely on the AI tool stack. Provide responsive, knowledgeable support that minimizes friction and accelerates AI adoption.
+ **Ticket Resolution:** Resolve support tickets related to environment setup and configuration, library and dependency conflicts, notebook failures, , data access and permissions, and agent workflow failures.
+ **Documentation:** Create and maintain runbooks, FAQs, troubleshooting guides, and knowledge base articles specific to Teradata's AI tool stack. Document known issues, workarounds, and best practices.
+ **Onboarding and Training:** Conduct onboarding sessions for new users of MCP Server or TD AI assistant and N8N tools. Develop self-service guides and workshops that drive adoption and reduce dependency on support.
+ **Stakeholder Communication:** Communicate proactively about planned maintenance, known issues, platform updates, and new feature releases to user communities.
1. **Monitoring, Performance, and Incident Management**
Implement and manage monitoring and alerting AI platform components to ensure uptime, performance, and rapid incident response.
+ **Monitoring:** Configure and maintain monitoring dashboards for AI workload health, compute utilization, model serving latency, and pipeline execution status. Leverage Teradata's Monitoring Agent and standard observability tools.
+ **Incident Response:** Participate in incident response for AI platform outages, degraded performance, or pipeline failures. Perform initial triage, escalate as needed, and document root cause and remediation steps.
+ **Performance Optimization:** Identify bottlenecks in compute, storage, or networking that impact model training or inference. Recommend instance right-sizing, autoscaling adjustments, and caching improvements.
1. **Automation and Operational Efficiency**
Develop automation scripts and processes to improve operational efficiency, reduce manual toil, and ensure consistency across the AI tool stack.
+ **Scripting:** Write automation scripts (Python, Bash, SQL) for routine tasks such as environment provisioning, user account management, log aggregation, backup verification, and cost reporting.
+ **Infrastructure as Code:** Contribute to Infrastructure-as-Code templates for reproducible AI environment deployments, particularly for Teradata Factory on-premises configurations.
+ **Process Improvement:** Identify recurring support issues and develop preventive solutions, self-service tools, or automated remediation workflows to reduce ticket volume.
**Key Tools and Technologies**
**Category**
**Tools and Platforms**
**AI/ML Platform**
ModelOps, Teradata AI studio, Enterprise Vector Store, AI Microservices
**Agentic AI**
MCP Server, and workflow tool like N8N
**LLM Providers**
Azure OpenAI, Amazon Bedrock, Google Gemini, Claude
**Dev Tools**
JupyterHub, Airflow, Devpi, Python, SQL
**Cloud Platforms**
AWS, Azure, GCP
**Monitoring**
platform observability tools Prometheus, grafana
**Automation**
Python, Bash, SQL, Infrastructure-as-Code frameworks
**What Makes You a Qualified Candidate**
+ Bachelor's degree in Computer Science, Information Technology, Data Science, or a related technical field, or equivalent practical experience.
+ 2-4 years of experience in technical support, platform operations, or IT infrastructure roles, preferably in environments involving AI or advanced analytics platforms.
+ Working knowledge of SQL and relational database concepts, particularly within Teradata Cloud or equivalent enterprise data platforms.
+ Experience with Python scripting for automation and troubleshooting purposes.
+ Familiarity with cloud platforms (AWS, Azure, or GCP) and basic cloud infrastructure concepts.
+ Understanding of AI/ML concepts including model training, deployment, inference, and lifecycle management.
+ Strong troubleshooting and analytical skills with the ability to diagnose complex technical issues across multiple integrated systems.
+ Excellent written and verbal communication skills, with the ability to create clear documentation and interact effectively with both technical and non-technical stakeholders.
**Preferred Qualifications**
+ Experience supporting or administering JupyterHub, Apache Airflow, or similar data science workflow tools.
+ Familiarity with LLM APIs (OpenAI, Anthropic, Google Gemini) and embedding models
+ Knowledge of containerization (Docker, Kubernetes) and Infrastructure-as-Code (Terraform, CloudFormation) Linux/Windows administration.
\#LI-NT1
Why We Think You'll Love Teradata
We prioritize a people-first culture because we know our people are at the very heart of our success. We embrace a flexible work model because we trust our people to make decisions about how, when, and where they work. We focus on well-being because we care about our people and their ability to thrive both personally and professionally. We are committed to actively working to foster an inclusive environment that celebrates people for all of who they are.
At Teradata, we believe that people thrive when empowered with better information. Teradata Autonomous Knowledge Platform activates enterprise intelligence by unifying data, knowledge and business context to achieve tangible outcomes. With Teradata, organizations can provide agents with full context for impact when it matters. Our solution lets businesses connect and scale on premises, in the cloud, or through a hybrid approach. Teradata delivers real business value with AI.
**About Teradata's AI Strategy**
At Teradata, we believe that people thrive when empowered with better information. That's why we built the most complete cloud analytics and data platform for AI. By delivering harmonized data, trusted AI, and faster innovation, we uplift and empower our customers-and our customers' customers-to make better, more confident decisions. The world's top companies across every major industry trust Teradata to improve business performance, enrich customer experiences, and fully integrate data across the enterprise.
This role directly supports that strategy by ensuring the reliability, accessibility, and optimal performance of the AI tool stack that powers Teradata's internal AI capabilities.
**What We Do**
The AI Tech Tool Stack Support Analyst / Specialist is responsible for the day-to-day operational support, configuration, monitoring, and troubleshooting of Teradata's AI stack. This includes Teradata-native tools such as MCP Server, Teradata AI assistant and AI Microservices, as well as integrated third-party components like N8N, JupyterHub, Airflow, JAMS and LLM provider APIs (Anthropic Claude, Azure OpenAI, Amazon Bedrock, Google Gemini).
The analyst serves as a front-line technical resource for data scientists, Data engineers, and business analysts, ensuring they can effectively leverage the AI tool stack to move workloads from experimentation to production. This role operates within the framework of Teradata's governance, security, and compliance standards, contributing to the organization's ability to deliver trusted AI at scale.
**What You'll Do**
1. **Enterprise AgentStack and Agentic AI Support**
Provide technical support for Teradata's AI tools MCP Server. This involves assisting teams in building, deploying, and ensuring agents have proper access to Teradata tools, prompts, and data resources.
+ **MCP Server:** Maintain and support the Model Context Protocol Server that provides agents with semantic access to enterprise data, curated prompts, and Teradata platform capabilities including SQL tools, DBA tools, Enterprise Feature Store, Quality Tools, vector store, RAG, and Teradata AI Studio tools.
+ **Pre-built Agents:** Support deployment and configuration of Teradata developed agents using workflow tools like n8n.
1. **Third-Party AI Tool Integration and LLM Provider Management**
Support for integration between Teradata's AI platform and external AI service providers and open-source tools that form part of the broader AI tool stack.
+ **LLM API Integrations:** Configure and maintain connections to Azure OpenAI, Amazon Bedrock, and Google Gemini endpoints. Monitor API health, manage authentication credentials and secrets, and troubleshoot connectivity or compatibility issues. Track usage analytics and spend per project or model.
+ **Open-Source Ecosystem:** Support the integration and maintenance of open-source tools within the Teradata AI Studio ecosystem, including Airflow (workflow orchestration), Devpi (Python package management).
1. **User Support and Enablement**
Serve as the primary point of contact for internal users and customer-facing teams who rely on the AI tool stack. Provide responsive, knowledgeable support that minimizes friction and accelerates AI adoption.
+ **Ticket Resolution:** Resolve support tickets related to environment setup and configuration, library and dependency conflicts, notebook failures, , data access and permissions, and agent workflow failures.
+ **Documentation:** Create and maintain runbooks, FAQs, troubleshooting guides, and knowledge base articles specific to Teradata's AI tool stack. Document known issues, workarounds, and best practices.
+ **Onboarding and Training:** Conduct onboarding sessions for new users of MCP Server or TD AI assistant and N8N tools. Develop self-service guides and workshops that drive adoption and reduce dependency on support.
+ **Stakeholder Communication:** Communicate proactively about planned maintenance, known issues, platform updates, and new feature releases to user communities.
1. **Monitoring, Performance, and Incident Management**
Implement and manage monitoring and alerting AI platform components to ensure uptime, performance, and rapid incident response.
+ **Monitoring:** Configure and maintain monitoring dashboards for AI workload health, compute utilization, model serving latency, and pipeline execution status. Leverage Teradata's Monitoring Agent and standard observability tools.
+ **Incident Response:** Participate in incident response for AI platform outages, degraded performance, or pipeline failures. Perform initial triage, escalate as needed, and document root cause and remediation steps.
+ **Performance Optimization:** Identify bottlenecks in compute, storage, or networking that impact model training or inference. Recommend instance right-sizing, autoscaling adjustments, and caching improvements.
1. **Automation and Operational Efficiency**
Develop automation scripts and processes to improve operational efficiency, reduce manual toil, and ensure consistency across the AI tool stack.
+ **Scripting:** Write automation scripts (Python, Bash, SQL) for routine tasks such as environment provisioning, user account management, log aggregation, backup verification, and cost reporting.
+ **Infrastructure as Code:** Contribute to Infrastructure-as-Code templates for reproducible AI environment deployments, particularly for Teradata Factory on-premises configurations.
+ **Process Improvement:** Identify recurring support issues and develop preventive solutions, self-service tools, or automated remediation workflows to reduce ticket volume.
**Key Tools and Technologies**
**Category**
**Tools and Platforms**
**AI/ML Platform**
ModelOps, Teradata AI studio, Enterprise Vector Store, AI Microservices
**Agentic AI**
MCP Server, and workflow tool like N8N
**LLM Providers**
Azure OpenAI, Amazon Bedrock, Google Gemini, Claude
**Dev Tools**
JupyterHub, Airflow, Devpi, Python, SQL
**Cloud Platforms**
AWS, Azure, GCP
**Monitoring**
platform observability tools Prometheus, grafana
**Automation**
Python, Bash, SQL, Infrastructure-as-Code frameworks
**What Makes You a Qualified Candidate**
+ Bachelor's degree in Computer Science, Information Technology, Data Science, or a related technical field, or equivalent practical experience.
+ 2-4 years of experience in technical support, platform operations, or IT infrastructure roles, preferably in environments involving AI or advanced analytics platforms.
+ Working knowledge of SQL and relational database concepts, particularly within Teradata Cloud or equivalent enterprise data platforms.
+ Experience with Python scripting for automation and troubleshooting purposes.
+ Familiarity with cloud platforms (AWS, Azure, or GCP) and basic cloud infrastructure concepts.
+ Understanding of AI/ML concepts including model training, deployment, inference, and lifecycle management.
+ Strong troubleshooting and analytical skills with the ability to diagnose complex technical issues across multiple integrated systems.
+ Excellent written and verbal communication skills, with the ability to create clear documentation and interact effectively with both technical and non-technical stakeholders.
**Preferred Qualifications**
+ Experience supporting or administering JupyterHub, Apache Airflow, or similar data science workflow tools.
+ Familiarity with LLM APIs (OpenAI, Anthropic, Google Gemini) and embedding models
+ Knowledge of containerization (Docker, Kubernetes) and Infrastructure-as-Code (Terraform, CloudFormation) Linux/Windows administration.
\#LI-NT1
Why We Think You'll Love Teradata
We prioritize a people-first culture because we know our people are at the very heart of our success. We embrace a flexible work model because we trust our people to make decisions about how, when, and where they work. We focus on well-being because we care about our people and their ability to thrive both personally and professionally. We are committed to actively working to foster an inclusive environment that celebrates people for all of who they are.
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2
Application Support Technology Lead Analyst - Vice President
Chennai
Citigroup
Posted 4 days ago
Job Viewed
Job Description
The SRE Observability Specialist is a hands-on expert, delivering the future of Observability across Services Technology. This role is a part of a central SRE enablement team within Services Production, working closely with SREs, developers, and platform teams to embed telemetry, implement SLOs, and build meaningful visualizations for key production flows - particularly in critical Payments Business.
The ideal candidate will have deep technical knowledge, a collaborative mindset, and the ability to translate strategy into scalable engineering outcomes. You will also act as a bridge between Services Technology teams and central infrastructure/CTO teams, prioritizing observability needs from line-of-business teams and driving improvements. A strong understanding of observability tooling, evolving AI/ML capabilities, and enterprise tooling ecosystems will be essential.
This role requires providing technological Support solution for Function called Project Orion which provides End-to-End payment monitoring like Building an End-to-End payments Dashboard, Toil Reduction, Transformation of legacy monitoring into observability based monitoring solution, requires good understanding of different Payments Taxonomy (ACH, Wires, Instant Payments, etc.). Strong commercial awareness, technical credibility, and excellent communication skills are essential to negotiate internally, influence peers, and drive change. Some external communication may be necessary.
**Key Responsibilities:**
+ Define the roadmap for Engineering enablers for Project Orion team aligned with enterprise reliability and SRE Services organization goals.
+ Translate Organization strategy into an actionable delivery plan in partnership with Services Products, Operations & Engineering function, delivering incremental, high-value milestones.
+ Understand Critical Business Services functional scope and translate into End-to-End monitoring solutions.
+ Deliver against the observability roadmap for Services Technology by building scalable, reusable telemetry solutions.
+ Periodic review and analyze application monitoring TOIL and collaborate with stakeholders and remediate them as per organization goal.
+ Create and maintain dashboards and visualizations for critical client journeys, including real-time flows across Payments.
+ Guide line-of-business teams in implementing SLIs/SLOs, golden signals, and effective alerting to support operational excellence.
+ Support integration and adoption of observability tooling across on-prem, public cloud (AWS/GCP), and containerized environments (ECS, Kubernetes).
+ Customize shared dashboards and observability components in partnership with CTI and other central Engineering functions, ensuring usability and flexibility.
+ Provide technical support and implementation guidance to SREs and developers facing integration or tooling challenges.
+ Effectively manage the observability book of work for Services Technology and drive initiatives to reduce MTTD and improve recovery outcomes.
+ Serve as a key connection point between line-of-business SREs and central infrastructure functions by gathering tooling feedback, surfacing systemic issues, and influencing platform enhancements via the Services Observability Forum.
+ Stay current with observability trends, including AI/ML-driven insights, anomaly detection, and emerging OSS practices, and assess their applicability.
+ Maintain strong knowledge of observability platform features and vendor offerings to advise teams and maximize the value of tooling investments.
+ Foster AI adoption by building use cases performed by Orion L1 Functions and remediation using Citi AI tech stack.
**Qualifications:**
+ 7+ years of experience in SRE, Observability Engineering, or platform infrastructure roles focused on operational telemetry.
+ Hands-on experience in observability tools and stacks such as Grafana, Prometheus, OpenTelemetry, ELK, Splunk, and similar platforms.
+ Deep understanding of SLIs, SLOs, Error Budgets, and telemetry best practices in high-availability environments.
+ Proven ability to troubleshoot integration issues and support observability across hybrid platforms (on-prem, cloud, containers).
+ Experience building dashboards aligned to business outcomes and incident workflows, especially in critical flows like payments.
+ Familiarity with modern observability tooling ecosystems, including AI/ML capabilities, trace correlation, baselining, and alert tuning.
+ Strong interpersonal and collaboration skills - able to operate across federated engineering teams and central infrastructure groups.
+ Experience in enablement or platform teams with a track record of scaling best practices across diverse business units.
**Education:**
+ Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience.
---
**Job Family Group:**
Technology
---
**Job Family:**
Applications Support
---
**Time Type:**
Full time
---
**Most Relevant Skills**
Please see the requirements listed above.
---
**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
---
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
The ideal candidate will have deep technical knowledge, a collaborative mindset, and the ability to translate strategy into scalable engineering outcomes. You will also act as a bridge between Services Technology teams and central infrastructure/CTO teams, prioritizing observability needs from line-of-business teams and driving improvements. A strong understanding of observability tooling, evolving AI/ML capabilities, and enterprise tooling ecosystems will be essential.
This role requires providing technological Support solution for Function called Project Orion which provides End-to-End payment monitoring like Building an End-to-End payments Dashboard, Toil Reduction, Transformation of legacy monitoring into observability based monitoring solution, requires good understanding of different Payments Taxonomy (ACH, Wires, Instant Payments, etc.). Strong commercial awareness, technical credibility, and excellent communication skills are essential to negotiate internally, influence peers, and drive change. Some external communication may be necessary.
**Key Responsibilities:**
+ Define the roadmap for Engineering enablers for Project Orion team aligned with enterprise reliability and SRE Services organization goals.
+ Translate Organization strategy into an actionable delivery plan in partnership with Services Products, Operations & Engineering function, delivering incremental, high-value milestones.
+ Understand Critical Business Services functional scope and translate into End-to-End monitoring solutions.
+ Deliver against the observability roadmap for Services Technology by building scalable, reusable telemetry solutions.
+ Periodic review and analyze application monitoring TOIL and collaborate with stakeholders and remediate them as per organization goal.
+ Create and maintain dashboards and visualizations for critical client journeys, including real-time flows across Payments.
+ Guide line-of-business teams in implementing SLIs/SLOs, golden signals, and effective alerting to support operational excellence.
+ Support integration and adoption of observability tooling across on-prem, public cloud (AWS/GCP), and containerized environments (ECS, Kubernetes).
+ Customize shared dashboards and observability components in partnership with CTI and other central Engineering functions, ensuring usability and flexibility.
+ Provide technical support and implementation guidance to SREs and developers facing integration or tooling challenges.
+ Effectively manage the observability book of work for Services Technology and drive initiatives to reduce MTTD and improve recovery outcomes.
+ Serve as a key connection point between line-of-business SREs and central infrastructure functions by gathering tooling feedback, surfacing systemic issues, and influencing platform enhancements via the Services Observability Forum.
+ Stay current with observability trends, including AI/ML-driven insights, anomaly detection, and emerging OSS practices, and assess their applicability.
+ Maintain strong knowledge of observability platform features and vendor offerings to advise teams and maximize the value of tooling investments.
+ Foster AI adoption by building use cases performed by Orion L1 Functions and remediation using Citi AI tech stack.
**Qualifications:**
+ 7+ years of experience in SRE, Observability Engineering, or platform infrastructure roles focused on operational telemetry.
+ Hands-on experience in observability tools and stacks such as Grafana, Prometheus, OpenTelemetry, ELK, Splunk, and similar platforms.
+ Deep understanding of SLIs, SLOs, Error Budgets, and telemetry best practices in high-availability environments.
+ Proven ability to troubleshoot integration issues and support observability across hybrid platforms (on-prem, cloud, containers).
+ Experience building dashboards aligned to business outcomes and incident workflows, especially in critical flows like payments.
+ Familiarity with modern observability tooling ecosystems, including AI/ML capabilities, trace correlation, baselining, and alert tuning.
+ Strong interpersonal and collaboration skills - able to operate across federated engineering teams and central infrastructure groups.
+ Experience in enablement or platform teams with a track record of scaling best practices across diverse business units.
**Education:**
+ Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience.
---
**Job Family Group:**
Technology
---
**Job Family:**
Applications Support
---
**Time Type:**
Full time
---
**Most Relevant Skills**
Please see the requirements listed above.
---
**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
---
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
Is this job a match or a miss?
Apply Now
3
Applications Support Technology Lead Analyst -Vice President
Pune
Citigroup
Posted 4 days ago
Job Viewed
Job Description
The Apps Sup Tech Lead Analyst is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.
**Responsibilities:**
+ The Apps Support Tech Lead Analyst is responsable to partner with multiple technology teams to ensure appropriate integration of functions to meet goals; identify and define necessary system enhancements; analyze existing system logic, identify problems; and recommend and implements solutions.
+ Provides expertise in area and an advanced level of understanding of the principles of apps support.
+ Formulates and defines systems scope and objectives for complex, high impact application enhancements and problem resolution through in-depth analysis and evaluation of complex business processes, systems and industry standards; documents requirements.
+ Partners with multiple technology areas and management teams to ensure appropriate integration of functions to meet goals.
+ Works closely with Product Owners, Business Analysts and Systems Analysts to determine and document Systems impacts and support requirements
+ Considers the implications of the application of technology to the current environment.
+ Identifies risks, vulnerabilities and security issues; communicates impact; proposes risk mitigation options.
+ Acts as advisor or coach to new or lower level analysts; allocates work.
+ Provides in-depth analysis with interpretive thinking to define problems and develop innovative solutions.
+ Directly impacts the business by influencing strategic functional decisions through advice, counsel or provided services.
+ Persuades and influences others through strong and comprehensive communication and diplomacy skills
+ Performs other duties and functions as assigned
+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
**Recommended Qualifications:**
The successful candidate will be responsible for leading the Equity Derivatives Production Support team in India. The role also has line management responsibility.
This is a hands-on, technical leadership role requiring
+ 10+ years experience
+ Strong technical skills covering Windows, Unix, SQL, infrastructure and cloud-based technologies
+ In-depth knowledge of financial markets including the management of risk
+ An ability to communicate effectively with different audiences
+ An ability to lead incident management calls effectively
+ A dynamic, proactive outlook, focused on continuous improvement and operational excellence
+ Practical problem solving and strategic thinking skills
+ Demonstrated leadership, interpersonal skills and relationship building skills
+ Service oriented attitude
+ Ability to work in a fast-paced environment
+ Experience working or leading requirement gathering efforts for multiple large development projects at one-time
+ Proficient using basic technical tools and systems
+ Good interpersonal and communication skills
**Education:**
+ Bachelor's/University degree, Master's degree preferred
The successful candidate will be responsible for leading the Equity Derivatives Production Support team in India. The role also has line management responsibility.
This is a hands-on, technical leadership role requiring;
+ Strong technical skills covering Windows, Unix, SQL, infrastructure and cloud-based technologies
+ In-depth knowledge of financial markets including the management of risk
+ An ability to communicate effectively with different audiences
+ An ability to lead incident management calls effectively
+ A dynamic, proactive outlook, focused on continuous improvement and operational excellence
---
**Job Family Group:**
Technology
---
**Job Family:**
Applications Support
---
**Time Type:**
Full time
---
**Most Relevant Skills**
Please see the requirements listed above.
---
**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
---
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
**Responsibilities:**
+ The Apps Support Tech Lead Analyst is responsable to partner with multiple technology teams to ensure appropriate integration of functions to meet goals; identify and define necessary system enhancements; analyze existing system logic, identify problems; and recommend and implements solutions.
+ Provides expertise in area and an advanced level of understanding of the principles of apps support.
+ Formulates and defines systems scope and objectives for complex, high impact application enhancements and problem resolution through in-depth analysis and evaluation of complex business processes, systems and industry standards; documents requirements.
+ Partners with multiple technology areas and management teams to ensure appropriate integration of functions to meet goals.
+ Works closely with Product Owners, Business Analysts and Systems Analysts to determine and document Systems impacts and support requirements
+ Considers the implications of the application of technology to the current environment.
+ Identifies risks, vulnerabilities and security issues; communicates impact; proposes risk mitigation options.
+ Acts as advisor or coach to new or lower level analysts; allocates work.
+ Provides in-depth analysis with interpretive thinking to define problems and develop innovative solutions.
+ Directly impacts the business by influencing strategic functional decisions through advice, counsel or provided services.
+ Persuades and influences others through strong and comprehensive communication and diplomacy skills
+ Performs other duties and functions as assigned
+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
**Recommended Qualifications:**
The successful candidate will be responsible for leading the Equity Derivatives Production Support team in India. The role also has line management responsibility.
This is a hands-on, technical leadership role requiring
+ 10+ years experience
+ Strong technical skills covering Windows, Unix, SQL, infrastructure and cloud-based technologies
+ In-depth knowledge of financial markets including the management of risk
+ An ability to communicate effectively with different audiences
+ An ability to lead incident management calls effectively
+ A dynamic, proactive outlook, focused on continuous improvement and operational excellence
+ Practical problem solving and strategic thinking skills
+ Demonstrated leadership, interpersonal skills and relationship building skills
+ Service oriented attitude
+ Ability to work in a fast-paced environment
+ Experience working or leading requirement gathering efforts for multiple large development projects at one-time
+ Proficient using basic technical tools and systems
+ Good interpersonal and communication skills
**Education:**
+ Bachelor's/University degree, Master's degree preferred
The successful candidate will be responsible for leading the Equity Derivatives Production Support team in India. The role also has line management responsibility.
This is a hands-on, technical leadership role requiring;
+ Strong technical skills covering Windows, Unix, SQL, infrastructure and cloud-based technologies
+ In-depth knowledge of financial markets including the management of risk
+ An ability to communicate effectively with different audiences
+ An ability to lead incident management calls effectively
+ A dynamic, proactive outlook, focused on continuous improvement and operational excellence
---
**Job Family Group:**
Technology
---
**Job Family:**
Applications Support
---
**Time Type:**
Full time
---
**Most Relevant Skills**
Please see the requirements listed above.
---
**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
---
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
Is this job a match or a miss?
Apply Now
4
Job Description
**P3-Engineer-Google CES(AI Agent) Support**
Headquartered in Dublin, Ohio, Cardinal Health, Inc. (NYSE: CAH) is a is a global, integrated healthcare services and products company, providing customized solutions for hospitals, health systems, pharmacies, ambulatory surgery centers, clinical laboratories, and physician offices worldwide.
The company provides clinically proven medical products and pharmaceuticals and cost-effective solutions that enhance supply chain efficiency from hospital to home. Cardinal Health connects patients, providers, payers, pharmacists and manufacturers for integrated care coordination and better patient management. Backed by nearly 100 years of experience, with approximately 50,000 employees in 46 countries and Fiscal 2020 revenues of $152.9 billion, Cardinal Health ranks among the top 25 on the Fortune 500.
In Bangalore we are excited to create an Innovation and Capability Centre that allows us to further inhouse talent and scale that talent across our business. Our ambition is to build differentiated opportunities that allows our organization to advance rapidly, to do this we will be looking to partner with Local universities to help develop the skill sets we are looking for including across Software-defined networking, machine learning and big data.
**_Position Accountabilities:_**
+ Able to provide solutions which may set precedent.
+ Able to complete work independently; receives guidance on overall project objectives.
+ Responsible for ensuring stable Development and Operations Support in shift Model on rotation basis.
+ Role involves proactive monitoring, Incident management and continuous improvement of Production System Google Customer Engagement Suite(CES).
+ Able to collaborate with and share best practices across the team.
+ Enthusiastic, open and accessible, and continuously improves the way things are done.
+ Able to work under pressure and adjust to changing priorities, while maintaining integrity and composure.
+ Excellent organizational and behavioral skills, preferred.
**Qualifications**
+ Bachelor's Degree in related field or equivalent work experience
+ 6-9 of years' experience in related field preferred
+ Moderate to Strong Development and Operations support experience on the skills below and similar role in developing conversational AI solutions.
+ Strong Programming experience in **Python,** Java, or JavaScript, preferred.
+ Understanding how ML models work, especially for Smart Reply, Smart Compose, and LLM summarization features.
+ Experience with platforms like Dialogflow, or equivalent framework. Familiarity with Google Gemini and CCAI (Contact Center AI) is preferred.
+ Proficiency in cloud platforms including Google Cloud Platform (GCP).
+ Familiarity with chatbot development tools and libraries.
+ Ability to manage API integrations with other platforms. Experience with Genesys Cloud, Salesforce CRM, and Verint is a Plus
+ Understanding of contact center metrics such as CSAT, NPS, FCR and AHT is preferred.
+ Familiarity with Conversational Agents testing and evaluation techniques and tools.
+ Ability to build architecture on Google Cloud that integrates Gemini with other services such as containerized apps, messaging, databases and storage solutions is preferred.
+ Strategic mindset with ability to translate business needs into technical solutions.
+ Skills in IVA/Conversational AI, GenAI agent assist, and speech/text analytics.
+ Experience in conversational data analysis, including sentiment/topic modeling, to inform model refinement, optimization, and observability.
+ Familiarity with large language models (LLMs), especially multimodal models like Gemini, which handle text, video, and audio inputs.
+ Ability to craft effective prompts for Gemini to generate code, summaries, and process suggestions.
+ Skills in using Gemini APIs and tools for embedding AI into applications and workflows.
+ Experience with freeform prompts, variables, and parameters to fine-tune AI responses.
+ Familiarity with Google Gemini's architecture and how it supports vision-language-action tasks.
+ Experience with custom UIs for agent-facing and customer-facing applications when native integration isn't feasible is preferred.
**Key Responsibilities**
+ Assist in the design, development, and deployment of sophisticated conversational AI applications.
+ Develop configurable solutions leveraging Google's Gemini model to provide AI-driven solutions for contact center agents to support the case channel.
+ Develop intelligent AI solutions leveraging Google Agent Assist and Google Conversational Agents to drive improvements to the agent and customer experience.
+ Collaborate with cross-functional teams to understand requirements and build/deploy solutions that meet their needs.
+ Integrate Google Agent Assist and Google Conversational Agents with key contact center technologies (Genesys, Verint) and CRM platforms (Salesforce, SAP).
+ Ensure the quality, performance, and security of custom code across the Google AI platform.
+ Leverage Google Customer Engagement Suite to implement capabilities to contact center agents across various channels such as case, phone, email and chat.
+ Configure and customize Google Gemini, Google Agent Assist and Google Conversational Agent to meet specific business needs.
+ Set up and manage knowledge bases in the Agent Assist console.
+ Train Smart Reply models and manage allowlists.
+ Troubleshoot and resolve technical issues related to Google AI applications.
+ Stay updated with industry trends and emerging technologies in conversational AI.
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (
Headquartered in Dublin, Ohio, Cardinal Health, Inc. (NYSE: CAH) is a is a global, integrated healthcare services and products company, providing customized solutions for hospitals, health systems, pharmacies, ambulatory surgery centers, clinical laboratories, and physician offices worldwide.
The company provides clinically proven medical products and pharmaceuticals and cost-effective solutions that enhance supply chain efficiency from hospital to home. Cardinal Health connects patients, providers, payers, pharmacists and manufacturers for integrated care coordination and better patient management. Backed by nearly 100 years of experience, with approximately 50,000 employees in 46 countries and Fiscal 2020 revenues of $152.9 billion, Cardinal Health ranks among the top 25 on the Fortune 500.
In Bangalore we are excited to create an Innovation and Capability Centre that allows us to further inhouse talent and scale that talent across our business. Our ambition is to build differentiated opportunities that allows our organization to advance rapidly, to do this we will be looking to partner with Local universities to help develop the skill sets we are looking for including across Software-defined networking, machine learning and big data.
**_Position Accountabilities:_**
+ Able to provide solutions which may set precedent.
+ Able to complete work independently; receives guidance on overall project objectives.
+ Responsible for ensuring stable Development and Operations Support in shift Model on rotation basis.
+ Role involves proactive monitoring, Incident management and continuous improvement of Production System Google Customer Engagement Suite(CES).
+ Able to collaborate with and share best practices across the team.
+ Enthusiastic, open and accessible, and continuously improves the way things are done.
+ Able to work under pressure and adjust to changing priorities, while maintaining integrity and composure.
+ Excellent organizational and behavioral skills, preferred.
**Qualifications**
+ Bachelor's Degree in related field or equivalent work experience
+ 6-9 of years' experience in related field preferred
+ Moderate to Strong Development and Operations support experience on the skills below and similar role in developing conversational AI solutions.
+ Strong Programming experience in **Python,** Java, or JavaScript, preferred.
+ Understanding how ML models work, especially for Smart Reply, Smart Compose, and LLM summarization features.
+ Experience with platforms like Dialogflow, or equivalent framework. Familiarity with Google Gemini and CCAI (Contact Center AI) is preferred.
+ Proficiency in cloud platforms including Google Cloud Platform (GCP).
+ Familiarity with chatbot development tools and libraries.
+ Ability to manage API integrations with other platforms. Experience with Genesys Cloud, Salesforce CRM, and Verint is a Plus
+ Understanding of contact center metrics such as CSAT, NPS, FCR and AHT is preferred.
+ Familiarity with Conversational Agents testing and evaluation techniques and tools.
+ Ability to build architecture on Google Cloud that integrates Gemini with other services such as containerized apps, messaging, databases and storage solutions is preferred.
+ Strategic mindset with ability to translate business needs into technical solutions.
+ Skills in IVA/Conversational AI, GenAI agent assist, and speech/text analytics.
+ Experience in conversational data analysis, including sentiment/topic modeling, to inform model refinement, optimization, and observability.
+ Familiarity with large language models (LLMs), especially multimodal models like Gemini, which handle text, video, and audio inputs.
+ Ability to craft effective prompts for Gemini to generate code, summaries, and process suggestions.
+ Skills in using Gemini APIs and tools for embedding AI into applications and workflows.
+ Experience with freeform prompts, variables, and parameters to fine-tune AI responses.
+ Familiarity with Google Gemini's architecture and how it supports vision-language-action tasks.
+ Experience with custom UIs for agent-facing and customer-facing applications when native integration isn't feasible is preferred.
**Key Responsibilities**
+ Assist in the design, development, and deployment of sophisticated conversational AI applications.
+ Develop configurable solutions leveraging Google's Gemini model to provide AI-driven solutions for contact center agents to support the case channel.
+ Develop intelligent AI solutions leveraging Google Agent Assist and Google Conversational Agents to drive improvements to the agent and customer experience.
+ Collaborate with cross-functional teams to understand requirements and build/deploy solutions that meet their needs.
+ Integrate Google Agent Assist and Google Conversational Agents with key contact center technologies (Genesys, Verint) and CRM platforms (Salesforce, SAP).
+ Ensure the quality, performance, and security of custom code across the Google AI platform.
+ Leverage Google Customer Engagement Suite to implement capabilities to contact center agents across various channels such as case, phone, email and chat.
+ Configure and customize Google Gemini, Google Agent Assist and Google Conversational Agent to meet specific business needs.
+ Set up and manage knowledge bases in the Agent Assist console.
+ Train Smart Reply models and manage allowlists.
+ Troubleshoot and resolve technical issues related to Google AI applications.
+ Stay updated with industry trends and emerging technologies in conversational AI.
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (
Is this job a match or a miss?
Apply Now
5
Institutional Credit Risk Management - Application Support Technology Lead Analyst
Chennai
Citigroup
Posted 4 days ago
Job Viewed
Job Description
Join Citi's Data Solutions Production Management team and play a meaningful role in keeping business-critical applications running at their best for clients across the globe. As an Applications Support Tech Lead Analyst, you will deliver technical and operational support across Citi's application environment, acting as a key connector between end users, internal technology teams, and vendors to resolve issues and drive continuous improvement. This is a high-impact individual contributor opportunity within a team committed to technical excellence, where your contributions directly influence the stability, efficiency, and effectiveness of systems that matter.
**Responsibilities**
+ Coordinate with multiple technology teams to ensure seamless integration of application functions, identifying system gaps and delivering targeted enhancements that meet business goals.
+ Analyze existing application logic to diagnose complex issues, define root causes, and implement scalable, sustainable solutions that reduce operational risk.
+ Formulate and document systems scope and objectives for high-impact application enhancements, translating complex business processes and industry standards into clear technical requirements.
+ Collaborate closely with Product Owners, Business Analysts, and Systems Analysts to determine system impacts, capture support requirements, and align technical delivery to business expectations.
+ Identify application vulnerabilities, security risks, and operational exposures, clearly communicate potential impacts, and present structured risk mitigation options to stakeholders.
+ Serve as a technical advisor to junior analysts, guiding their development, allocating tasks effectively, and sharing expertise to raise team capability.
+ Evaluate the implications of technology decisions within the current environment, ensuring proposed solutions are practical, compliant, and aligned with Citi's risk and control standards.
+ Participate in disaster recovery testing to validate business continuity readiness and contribute to risk mitigation planning.
+ Take active ownership of support project initiatives focused on application stability, operational efficiency, and service effectiveness.
**Required Qualifications & Skills**
+ 6 to 10 years of experience in application support, systems analysis, or a related technology function, with a demonstrated ability to operate independently on complex deliverables.
+ Practical problem-solving ability combined with strategic thinking skills, enabling you to move from issue identification through to resolution with clarity and confidence.
+ Established relationship-building skills, with a track record of guiding peers, influencing stakeholders, and coordinating across cross-functional technology teams.
+ Experience leading or contributing to requirements gathering for multiple large-scale development projects simultaneously, with the ability to manage competing priorities effectively.
+ Proficiency with standard technical tools and systems relevant to application support and systems integration environments.
+ Strong verbal and written communication skills, with the ability to translate technical concepts into clear, actionable information for both technical and non-technical audiences.
+ A service-oriented mindset with the ability to perform at pace in a dynamic, global environment where priorities and demands can shift rapidly.
+ Flexibility to work shifts between 7:00 AM to 8:30 PM, with availability to support weekend rotations as required by the business.
**Beneficial Skills & Qualifications**
+ Bachelor's degree or university-level qualification, or equivalent professional experience in a relevant field.
+ Experience contributing to process improvement initiatives or the standardization of support practices and procedures.
+ Familiarity with how application support functions integrate within a broader technology or operations organization.
+ Familiarity with data-driven environments, business intelligence platforms, or production management practices within financial services.
+ Prior experience coaching or mentoring junior team members within a structured support or delivery function.
**What We Offer**
Joining Citi means becoming part of a global team where your technical expertise has real impact. The Data Solutions Production Management team operates at the intersection of innovation and operational excellence, giving you the platform to deliver meaningful work, grow your capabilities, and collaborate with skilled professionals across the organisation.
+ An individual contributor role with meaningful autonomy - your decisions and recommendations directly influence application performance and business outcomes.
+ Access to learning and development opportunities that support continuous technical growth and career advancement within a global financial institution.
+ Exposure to complex, large-scale systems and global business environments that will sharpen your expertise and broaden your professional impact.
+ A performance-driven team culture built on collaboration, accountability, and shared commitment to delivering excellence for clients worldwide.
Linux
+ 2 - 3 years of experience
Database
+ Good SQL experience in any of the RDBMS.
+ Knowledge in Mongo DB.
Scheduler
+ Autosys / CONTROL-M or other schedulers will be of added advantage.
Programming Languages
+ UNIX shell scripting, Python.
Cloud Native Environment :
+ Working or having Exposure to Cloud Environments ( OpenShift / GCP / AWS )
Monitoring Tools :
+ Working experience of ITRS Active Console/ GCO / other monitoring tools
---
**Job Family Group:**
Technology
---
**Job Family:**
Applications Support
---
**Time Type:**
Full time
---
**Most Relevant Skills**
Please see the requirements listed above.
---
**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
---
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
**Responsibilities**
+ Coordinate with multiple technology teams to ensure seamless integration of application functions, identifying system gaps and delivering targeted enhancements that meet business goals.
+ Analyze existing application logic to diagnose complex issues, define root causes, and implement scalable, sustainable solutions that reduce operational risk.
+ Formulate and document systems scope and objectives for high-impact application enhancements, translating complex business processes and industry standards into clear technical requirements.
+ Collaborate closely with Product Owners, Business Analysts, and Systems Analysts to determine system impacts, capture support requirements, and align technical delivery to business expectations.
+ Identify application vulnerabilities, security risks, and operational exposures, clearly communicate potential impacts, and present structured risk mitigation options to stakeholders.
+ Serve as a technical advisor to junior analysts, guiding their development, allocating tasks effectively, and sharing expertise to raise team capability.
+ Evaluate the implications of technology decisions within the current environment, ensuring proposed solutions are practical, compliant, and aligned with Citi's risk and control standards.
+ Participate in disaster recovery testing to validate business continuity readiness and contribute to risk mitigation planning.
+ Take active ownership of support project initiatives focused on application stability, operational efficiency, and service effectiveness.
**Required Qualifications & Skills**
+ 6 to 10 years of experience in application support, systems analysis, or a related technology function, with a demonstrated ability to operate independently on complex deliverables.
+ Practical problem-solving ability combined with strategic thinking skills, enabling you to move from issue identification through to resolution with clarity and confidence.
+ Established relationship-building skills, with a track record of guiding peers, influencing stakeholders, and coordinating across cross-functional technology teams.
+ Experience leading or contributing to requirements gathering for multiple large-scale development projects simultaneously, with the ability to manage competing priorities effectively.
+ Proficiency with standard technical tools and systems relevant to application support and systems integration environments.
+ Strong verbal and written communication skills, with the ability to translate technical concepts into clear, actionable information for both technical and non-technical audiences.
+ A service-oriented mindset with the ability to perform at pace in a dynamic, global environment where priorities and demands can shift rapidly.
+ Flexibility to work shifts between 7:00 AM to 8:30 PM, with availability to support weekend rotations as required by the business.
**Beneficial Skills & Qualifications**
+ Bachelor's degree or university-level qualification, or equivalent professional experience in a relevant field.
+ Experience contributing to process improvement initiatives or the standardization of support practices and procedures.
+ Familiarity with how application support functions integrate within a broader technology or operations organization.
+ Familiarity with data-driven environments, business intelligence platforms, or production management practices within financial services.
+ Prior experience coaching or mentoring junior team members within a structured support or delivery function.
**What We Offer**
Joining Citi means becoming part of a global team where your technical expertise has real impact. The Data Solutions Production Management team operates at the intersection of innovation and operational excellence, giving you the platform to deliver meaningful work, grow your capabilities, and collaborate with skilled professionals across the organisation.
+ An individual contributor role with meaningful autonomy - your decisions and recommendations directly influence application performance and business outcomes.
+ Access to learning and development opportunities that support continuous technical growth and career advancement within a global financial institution.
+ Exposure to complex, large-scale systems and global business environments that will sharpen your expertise and broaden your professional impact.
+ A performance-driven team culture built on collaboration, accountability, and shared commitment to delivering excellence for clients worldwide.
Linux
+ 2 - 3 years of experience
Database
+ Good SQL experience in any of the RDBMS.
+ Knowledge in Mongo DB.
Scheduler
+ Autosys / CONTROL-M or other schedulers will be of added advantage.
Programming Languages
+ UNIX shell scripting, Python.
Cloud Native Environment :
+ Working or having Exposure to Cloud Environments ( OpenShift / GCP / AWS )
Monitoring Tools :
+ Working experience of ITRS Active Console/ GCO / other monitoring tools
---
**Job Family Group:**
Technology
---
**Job Family:**
Applications Support
---
**Time Type:**
Full time
---
**Most Relevant Skills**
Please see the requirements listed above.
---
**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
---
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
Is this job a match or a miss?
Apply Now
6
Medical Coding fresher Job- Micro Biology , Biotechnology , Bio chemistry , Bio medical Engg , Me...
600001 Chennai
I Skills Solutions
Posted 1 day ago
Job Viewed
Job Description
CT HR Padma - (Whats App)
Position: Medical Coder
Job Description:
Medical Coding is the process of conversion of text information related to healthcare services into numeric Diagnosis (Medical Problems) and Procedure (Treatments) Codes using ICD-10 CM and CPT code books.
Requirement:
Knowledge in Anatomy and Physiology
Good communication and interpersonal skills
Basic Computer Skills
No of vacancy: 500
Eligibility:
Nursing
GNM/DGNM
Life science graduates
Pharmacy
Physician assistant
Bio medical Engineers
Bio chemistry
Bio technology
Micro biology
Zoology and Advanced zoology
Biology
Plant biotechnology
Paramedical
Physiotherapy
M.Sc. Clinical Nutrition
M.Sc. Medical Laboratory Technology
M.Sc. Medical Sociology
M.Sc. Epidemiology
M.Sc. Molecular Virology
M.Sc. Radiology & Imaging Technology
M.Sc. Medical Biochemistry
M.Sc. Medical Microbiology
M.Sc. Clinical Care Technology
B.Sc. - Accident & Emergency Care Technology
B.Sc. - Audiology & speech Language Pathology
B.Sc. - Cardiac Technology
B.Sc. - Cardio Pulmonary Perfusion Care Technology
B.Sc. - Critical Care Technology
B.Sc. - Dialysis Technology
B.Sc. - M.L.T.
B.Sc. - Medical Sociology
B.Sc. - Nuclear Medicine Technology
B.Sc. - Operation Theatre &Anesthesia Technology
Bachelor of Science in Optometry
B.Sc. - Physician Assistant
B.Sc. - Radiology Imaging Technology
B.Sc. - Radiotherapy Technology
B.Sc. - Respiratory Therapy
Accident & Emergency Care Technology
Critical Care Technology
Operation Theatre & Anesthesia Technology
Ophthalmic Nursing Assistant
Medical Record Science
Optometry Technology
Radiology & Imaging Technology
Medical Lab Technology
Dialysis Technology
Dentist
Salary
14K to 18K (fresher) To 50K (experienced) Pm (Incentives & Benefits as per Corporate Standards)
5k Incentives Based on performance
Other Benefit:
1. Pick Up & Drop Facility
2. Food Facility
3. Day Shift
4. Weekend Off
Reach us :
HR HR Padma -
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Apply Now
7
Sr. Prod Support Analyst, Benefits Experience & Technology (BXT)
Hyderabad
Amazon
Posted 4 days ago
Job Viewed
Job Description
Description
We are seeking a skilled resources within our benefit change management function. The ideal candidate will be supporting the system design and implementation of 3P supported change management initiatives related to Amazon's benefit program goals and objectives for Non-US countries. Thereby ensuring seamless transition for our critical stakeholders and customers (Employees). The candidate should be proficient in gathering requirements and converting them into technical specs, understanding the HRIS management systems (Non US benefits Domain) and working with 3P vendors to get the changes implemented.
Key job responsibilities
Regular connects with Internal (Program and benefit managers) and external (Vendors, insurers, providers - Non US benefits) stakeholders
Collecting Benefit requirements - understanding of employee Benefit offering across APAC, LATAM and European region
Converting requirements in to technical specifications
Working knowledge (Configuration, BRD and Payroll spec) of 3P benefit vendor platforms like Darwin, TBA.
Implementing/Launching new countries and sites
Coordinating and conducting UAT, test scenario creation.
A day in the life
1. Elicitation of requirements
2. Writing Technical specifications
3. Coordinating with stakeholders - Employee Benefit
4. Project planning
5. Schedule management - Change request
About the team
International Product support team manages employee benefits across rest of world countries
Basic Qualifications
- Knowledge of Microsoft Office products and applications
- Experience coordinating cross-functional inputs, meeting deadlines, and effectively managing competing priorities
- Experience performing complex business case analysis to justify technical decisions and presenting the justification to management in a high-level review
- Experience developing and executing/delivering product and technical roadmaps
- Experience that includes strong analytical skills, attention to detail, and effective communication abilities, or experience in managing and troublshooting network
- Can communicate effectively with all levels of the organization
- Knowledge of project management tools and methodologies (agile to waterfall)
- - Minimum 2-3 years' experience in executing product feature change requests/technology roadmap from requirement gathering to go live
Preferred Qualifications
- Experience managing confidential and sensitive employee information and adherence to strict confidentiality standards
- 2+ years of HR experience
- Experience in providing consultation and guidance on leave of absence, human resources, benefits, or complex employee matters
- Experience managing multiple projects and priorities across teams in a fast-paced, deadline-driven environment
- Bachelor's degree or above in Information Management, Informatics, Information Technology, Computer Science, Computer Engineering, or other related discipline
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
We are seeking a skilled resources within our benefit change management function. The ideal candidate will be supporting the system design and implementation of 3P supported change management initiatives related to Amazon's benefit program goals and objectives for Non-US countries. Thereby ensuring seamless transition for our critical stakeholders and customers (Employees). The candidate should be proficient in gathering requirements and converting them into technical specs, understanding the HRIS management systems (Non US benefits Domain) and working with 3P vendors to get the changes implemented.
Key job responsibilities
Regular connects with Internal (Program and benefit managers) and external (Vendors, insurers, providers - Non US benefits) stakeholders
Collecting Benefit requirements - understanding of employee Benefit offering across APAC, LATAM and European region
Converting requirements in to technical specifications
Working knowledge (Configuration, BRD and Payroll spec) of 3P benefit vendor platforms like Darwin, TBA.
Implementing/Launching new countries and sites
Coordinating and conducting UAT, test scenario creation.
A day in the life
1. Elicitation of requirements
2. Writing Technical specifications
3. Coordinating with stakeholders - Employee Benefit
4. Project planning
5. Schedule management - Change request
About the team
International Product support team manages employee benefits across rest of world countries
Basic Qualifications
- Knowledge of Microsoft Office products and applications
- Experience coordinating cross-functional inputs, meeting deadlines, and effectively managing competing priorities
- Experience performing complex business case analysis to justify technical decisions and presenting the justification to management in a high-level review
- Experience developing and executing/delivering product and technical roadmaps
- Experience that includes strong analytical skills, attention to detail, and effective communication abilities, or experience in managing and troublshooting network
- Can communicate effectively with all levels of the organization
- Knowledge of project management tools and methodologies (agile to waterfall)
- - Minimum 2-3 years' experience in executing product feature change requests/technology roadmap from requirement gathering to go live
Preferred Qualifications
- Experience managing confidential and sensitive employee information and adherence to strict confidentiality standards
- 2+ years of HR experience
- Experience in providing consultation and guidance on leave of absence, human resources, benefits, or complex employee matters
- Experience managing multiple projects and priorities across teams in a fast-paced, deadline-driven environment
- Bachelor's degree or above in Information Management, Informatics, Information Technology, Computer Science, Computer Engineering, or other related discipline
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Is this job a match or a miss?
Apply Now
8
Job Description
**What you will do-**
+ Translate stakeholder requirements to potential AI & data science solutions independently.
+ Contribute to discussions on identifying opportunities where machine learning can be applied to real-world business opportunities with key stakeholders.
+ Support data science and AI collaboration efforts with partners across functions and teams
+ Build and deliver presentations and communications that explain critical functions and findings to stakeholders with some guidance.
+ Apply fundamental and some advanced concepts, practices and procedures for problem solving
+ Automate repetitive data prep, feature engineering, and model monitoring pipelines with AI-driven tools.
+ Explore and integrate large language models (LLMs) and generative AI solutions to accelerate exploratory data analysis, reporting, and knowledge discovery.
+ Partner with engineering teams to operationalize models, embedding automation into core products and processes.
+ Continuously evaluate and improve model performance using automated monitoring, retraining, and alerting systems
+ Ability to manage individual tasks with minimal guidance and flag project risks as they are identified.
**What you will need-**
**Required-**
+ Bachelor's Degree in data science, computer science, mathematics, statistics, or related field with applicable data science work experience. And Master's Degree or PhD in Data Science or quantitative discipline preferred.
+ Experience- 7 years - 10 years
+ Expert proficiency in at least one programming language central to AI and Data Science (e.g. Python).
+ Familiarity with AI automation platforms and cloud-based native tools such as data storage, distributed computing, business intelligence, and infrastructure as code (Power BI, Azure, Fabric etc.).
**Preferred-**
+ Proficient in at least two statistical techniques (e.g. time series modelling, classification, computer vision); in identifying the most appropriate statistical tool for a particular use case and project.
+ Familiarity with a variety of visualizations (e.g. correlation heat maps, bubble charts) and demonstrate financial acumen to develop financial impacts for existing projects and evaluating new opportunities
+ **Nice to have** : Microsoft Azure or Fabric data science/ AI related certifications here.
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.
+ Translate stakeholder requirements to potential AI & data science solutions independently.
+ Contribute to discussions on identifying opportunities where machine learning can be applied to real-world business opportunities with key stakeholders.
+ Support data science and AI collaboration efforts with partners across functions and teams
+ Build and deliver presentations and communications that explain critical functions and findings to stakeholders with some guidance.
+ Apply fundamental and some advanced concepts, practices and procedures for problem solving
+ Automate repetitive data prep, feature engineering, and model monitoring pipelines with AI-driven tools.
+ Explore and integrate large language models (LLMs) and generative AI solutions to accelerate exploratory data analysis, reporting, and knowledge discovery.
+ Partner with engineering teams to operationalize models, embedding automation into core products and processes.
+ Continuously evaluate and improve model performance using automated monitoring, retraining, and alerting systems
+ Ability to manage individual tasks with minimal guidance and flag project risks as they are identified.
**What you will need-**
**Required-**
+ Bachelor's Degree in data science, computer science, mathematics, statistics, or related field with applicable data science work experience. And Master's Degree or PhD in Data Science or quantitative discipline preferred.
+ Experience- 7 years - 10 years
+ Expert proficiency in at least one programming language central to AI and Data Science (e.g. Python).
+ Familiarity with AI automation platforms and cloud-based native tools such as data storage, distributed computing, business intelligence, and infrastructure as code (Power BI, Azure, Fabric etc.).
**Preferred-**
+ Proficient in at least two statistical techniques (e.g. time series modelling, classification, computer vision); in identifying the most appropriate statistical tool for a particular use case and project.
+ Familiarity with a variety of visualizations (e.g. correlation heat maps, bubble charts) and demonstrate financial acumen to develop financial impacts for existing projects and evaluating new opportunities
+ **Nice to have** : Microsoft Azure or Fabric data science/ AI related certifications here.
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.
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9