What Jobs are available for Technology in Mohali?
Showing 11 Technology jobs in Mohali
Information Technology Specialist
Posted 9 days ago
Job Viewed
Job Description
Job Summary:
We are seeking a knowledgeable and customer-oriented IT Desktop Support Specialist to join our IT team. The successful candidate will be responsible for providing technical assistance and support related to computer systems, hardware, and software. You will respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions.
Key Responsibilities:
- Provide first-line technical support to end users on various technical issues and problems relating to hardware, software, and peripherals.
- Install, configure, and troubleshoot desktop systems, laptops, printers, scanners, mobile devices, and other hardware.
- Maintain and support operating systems (e.g., Windows, macOS, Linux) and business applications.
- Respond to support tickets and document solutions using an IT service management system (e.g., ServiceNow, Jira, or Zendesk).
- Set up new user accounts and profiles, and deal with password issues.
- Assist in the management of IT assets, including inventory tracking and equipment lifecycle.
- Ensure security and compliance standards are met on all desktop systems.
- Collaborate with other IT team members to escalate complex issues and participate in system upgrades or deployments.
- Provide remote support using tools such as TeamViewer, AnyDesk, or Remote Desktop.
Requirements:
Education & Experience:
- Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent work experience).
- 1–3 years of experience in desktop support or a similar IT support role.
Technical Skills:
- Proficiency with Windows and macOS operating systems.
- Experience with Active Directory, Microsoft 365, VPNs, and remote access tools.
- Basic networking knowledge (TCP/IP, DNS, DHCP, Wi-Fi).
- Familiarity with imaging tools and deployment software.
Soft Skills:
- Strong problem-solving and analytical skills.
- Excellent communication and interpersonal skills.
- Ability to prioritize tasks and manage time effectively.
- Customer-focused with a helpful and professional attitude.
Preferred Qualifications:
- IT certifications (e.g., CompTIA A+, Microsoft MTA/MCSA, ITIL Foundation).
- Experience supporting remote or hybrid workforces.
- Familiarity with ticketing systems and ITIL best practices.
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Technical Support Specialist
Posted 9 days ago
Job Viewed
Job Description
Position Title:
Senior Associate, Technical Support
Location:
Mohali, Punjab
Position Type:
Full Time
Who we are:
Roundglass is a global wholistic wellbeing company dedicated to empowering and enabling people on their personalwellbeing journey. Our mission is simple yet ambitious: to inspire the power of wholistic wellbeing to create a happier, healthier, and more joyfulworld. We work to achieve this by investing in and developing new technology, sharingknowledge, and focusing on action for the good of the individual, their community, and the wider world.
We have established Roundglass Giving, which encompasses various social impact initiatives like the Roundglass Foundation, Roundglass Sports, and Roundglass Sustain. These initiatives are dedicated to promoting wellbeing for communities and the planet.
About Roundglass Foundation
Roundglass Foundation is pursuing a bold vision to bring abundance and prosperity back to the stateof Punjab in India throughphilanthropic initiatives supporting under-served rural and urban communities. Since our founding in 2018, we have been engaged in a wide range of far-reaching projects, directly involving village communities in building opportunity and sustainable development in the region. Our Model Village and Model City initiatives have impacted the lives of 1,724,000 local people in over 1724 unique villages across the state through projects in pillars of: Sustain Punjab, Learn Punjab (Education and Sports), Her Punjab (Women’s Initiatives) and Relief. We have established Roundglass Giving, which encompasses various social impact initiatives like the Roundglass Foundation, Roundglass Sports, and Roundglass Sustain. These initiatives are dedicated to promoting wellbeing for communities and the planet.
About the role:
The Sr. Associate (Technical Support) will be responsible for providing technical, operational, and application support to Change Makers, Block Change Makers, and internal teams in Roundglass Foundation. This role involves troubleshooting issues related to the Roundglass apps & business applications, ensuring smooth onboarding, managing change requests, providing user training, and supporting basic IT and desktop operations.
The ideal candidate is passionate about technology for social good, possesses strong troubleshooting abilities, and can communicate effectively in both Punjabi and Hindi.
What you’ll do:
Application & User Support
- Provide day-to-day technical support for the Roundglass apps, Business applications and related platforms.
- Manage onboarding, user registration, and account activation for Change Makers and Block Change Makers (BCMs) & other associates.
- Troubleshot app-related issues (login, sync, device compatibility, data errors, etc.).
- Assist in resolving user tickets received via phone, WhatsApp, or email.
- Coordinate with the Product & Engineering teams for bug fixes and feature rollouts.
- Able to add/update configuration, master data of programs through Backoffice management console and generate pre-configured reports.
Training & Onboarding
- Conduct remote and on-site training sessions for Change Makers and Block Change Makers.
- Prepare user manuals, video tutorials, and FAQs for the Roundglass Apps.
- Support new deployments and feature updates with structured communication and training plans.
Change & Configuration Management
- Capture user feedback and change requests for continuous improvement.
- Implement approved changes and updates across user groups.
- Document technical and operational processes for consistency.
IT & Desktop Support
- Provide basic desktop, mobile, and network troubleshooting.
- Support device setup, OS updates, and connectivity issues for field teams.
- Maintain records of hardware, software, and user configurations.
Skills and Qualifications
- Bachelor’s degree in computer applications (BCA, B.Sc. or equivalent)
- 5+ years of experience in technical support, application support, or IT helpdesk roles.
- Strong understanding of mobile apps, cloud-based platforms, and user management systems.
- Proficiency in MS Office, MS Excel, Mobile apps troubleshooting, remote desktop tools, and ticketing systems.
- Excellent problem-solving and communication skills.
- Fluency in Punjabi and Hindi (required).
Why Roundglass:
Roundglass was built on the vision that wellbeing should be at the very center of our life journey. We are reimagining how the world experiences wellbeing and how companies (like our own) support the wellbeing of their people. We’re a group of talented, socially conscious, gritty, innovators using technology and human energy to create a vibrant wellnessecosystem. Together, we’vebuilt an amazing community, and we are always looking for people who share our passion.
To learn more, visit our Corporate Website.
Roundglass does not discriminate against race, color, religion, sex, sexual orientation, gender identity, gender expression, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, genetic information (including characteristics and testing), military and veteranstatus, and any other characteristic protected by applicable law.
Werely on legitimate interest as a legalbasis for processing personal information under the GDPR for purposes of recruitment and applications for employment.
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Company Secretary / SMSF Accountant / Tax Accountant- Client Legal Technical Support
Posted 9 days ago
Job Viewed
Job Description
Job description
Company Secretary / SMSF Accountant / Tax Accountant- Client Legal Technical Support
Chandigarh Office
YOU MUST BE IN CHANDIGARH / MOHALI TO APPLY FOR THIS POSITION - 5 AM Start
We are a leading Online SMSF Trust Deed setup and Company Formation (Over 50 - 100 a day) platform.
We set up over 200 online legal documents every day for our 4,000 Australian customer base of Australian Accountants, lawyers and financial planners via our websites such as:
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We are seeking a Company Secretary or an experienced SMSF Accountant or Australian Trained Accountant for Legal Technical Support for our Chandigarh Office where the member will be helping a portfolio of clients on their day to day needs.
We are about to launch our new online software where all company changes documents will be created online, signed digitally and lodged with Australian Securities and Investment Commission (ASIC Govt. Body responsible) online. Many of clients have expressed an interest in us acting as their registered ASIC agent and lodging various company changes forms for them.
Main features of the job are:
1. Early morning start at 5.00 am IST to 2 PM IST (8 hours of work)
2. Office in Chandigarh - this is NOT a WFH opportunity.
3. Providing Legal Technical product support over the phone / online Chat or via email
Including Marketing our products and Services to existing and new clients
Job description
We are seeking a person to assist with company formation, post-formation changes, and Trust creation matters. No prior experience is required — minimal experience is preferable. Please note that spoken and written English should be at least 8/10, as you will be communicating directly with our Australian clients over the phone and chat.
Your Role:
You will be assisting our online users with their queries and provide guidance on various corporation law matters via VoIP computer phone / Chat / Email
Helping our clients in making changes to companies by lodging Form 484 online via our portal by us acting as their registered agent
Attending all queries on their Trust formation and set up of Self Managed Super Funds (SMSF) and other related legal documents
We will provide training how companies are formed in Australia with the government authority - Australian Securities and Investment Commission (ASIC) and give you an insight of how our administration panel works to create over 3,000 legal document & companies per month.
Salary
We pay higher than average salary, 10 days Sick leave, 10 days Public Holidays and 15 days Annual leave and most importantly - only 8 hours of work
How to Apply
Please note this is NOT a work from home position and will be from 5 AM to 2 PM IST from our Chandigarh Office - Please do not apply if you cannot reach our office at that time.
Those who have experience with company formation process and seeking a stable long term employment are encouraged to apply directly with their resume and salary expectation (compulsory requirement) to:
Malik Akif at
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Senior Staff Software Development Engineer
Posted today
Job Viewed
Job Description
Serving thousands of enterprise customers around the world including 45% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world's largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange platform, which is found in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler.
Our Engineering team built the world's largest cloud security platform from the ground up, and we keep building. With more than 100 patents and big plans for enhancing services and increasing our global footprint, the team has made us and our multitenant architecture today's cloud security leader, with more than 15 million users in 185 countries. Bring your vision and passion to our team of cloud architects, software engineers, security experts, and more who are enabling organizations worldwide to harness speed and agility with a cloud-first strategy.
We're looking for an experienced Senior Staff Engineer to join our Shared Platform Services team. Reporting to the Director, Software Engineering, you'll be responsible for:
+ Developing high-quality software that is performant, scalable, reusable, extensible, secure, supportable, reliable APIs
+ Writing microservices, develop and extend in-house APIs, write client-side code which interacts with other APIs (RESTful and SDKs)
+ Working with front-end engineers to understand user requirements and provide endpoints that help accomplish building appealing interfaces
+ Exhibiting DevOps mindset - Work on continuous integration, including provisioning, deployment, testing, and version control of the software
+ Participating in strategic contributions like system design, and guiding long-term architecture
**What We're Looking For (Minumum Qualifications)**
+ Passionate software developer with 10+ years of hands-on software application development experience
+ Strong working experience with Java and Spring frameworks, including Spring Boot, Spring Cloud, Spring Security, and Quarkus, ensuring robust and scalable application development
+ Containerization experience with applications deployed on Docker or Kubernetes using AWS, GCP or other cloud providers
+ Proven expertise in building distributed, cloud-native applications using Dapr and Kubernetes, with a focus on scalability and reliability
+ Ability to quickly adapt & independently work in a fast-paced Agile environment with minimum supervision
**What Will Make You Stand Out (Preferred Qualifications)**
+ Knowledge about Docker/Kubernetes and container infrastructure would be a plus
+ Comfortable switching between languages such as Java, Go, Python, or others based on project needs
+ Hands on experience in writing Gitlab pipelines
#LI-Hybrid
#LI-AC10
At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.
Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:
+ Various health plans
+ Time off plans for vacation and sick time
+ Parental leave options
+ Retirement options
+ Education reimbursement
+ In-office perks, and more!
Learn more about Zscaler's Future of Work strategy, hybrid working model, and benefits here ( .
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.
Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. _See more information by clicking on the_ Know Your Rights: Workplace Discrimination is Illegal ( _link._
Pay Transparency
Zscaler complies with all applicable federal, state, and local pay transparency rules.
Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
Is this job a match or a miss?
Senior Staff Software Development Engineer
Posted today
Job Viewed
Job Description
Serving thousands of enterprise customers around the world including 45% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world's largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange platform, which is found in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler.
Our Engineering team built the world's largest cloud security platform from the ground up, and we keep building. With more than 100 patents and big plans for enhancing services and increasing our global footprint, the team has made us and our multitenant architecture today's cloud security leader, with more than 15 million users in 185 countries. Bring your vision and passion to our team of cloud architects, software engineers, security experts, and more who are enabling organizations worldwide to harness speed and agility with a cloud-first strategy.
We're looking for an experienced Senior Staff Software Engineer to join our Shared Platform Services team. Reporting to the Director Software Engineering, you'll be responsible for:
+ Contributing for developing automated function test cases , building test infrastructure for the product needs and mentoring the juniors
+ Developing and maintaining the automation framework. Use in-house and modern tools to enable automation of network security products, scheduling of runs, etc
+ Implementing continuous integration and continuous deployment (CI/CD) pipelines to ensure smooth and efficient automation runs
**What We're Looking for (Minimum Qualifications)**
+ 10+ years of experience in automated testing, including design and development of test automation frameworks along with strong coding experience in Python
+ Proficiency in automation tools/platforms like Pytest, Selenium or equivalent for UI, API and CLI based automation
+ Expertise in networking protocols, connectivity testing, and internet security concepts (SSL, TLS, VPN, Zero Trust)
+ Solid understanding of Continuous Integration and Continuous Deployment (CI/CD) tools like Jenkins, GitLab CI, BitBucket etc
+ Extensive experience with API testing using tools such as Postman, REST-Assured, or equivalent
**What Will Make You Stand Out (Preferred Qualifications)**
+ Familiarity with cloud-based deployment architectures (AWS, GCP, Azure) and containerization (Docker, Kubernetes)
+ Proven track record of working in Agile methodologies, delivering complex projects with high-quality outputs
+ Excellent debugging, verification, and analytical skills to identify issues and root causes
#LI-GL2
#LI-Hybrid
At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.
Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:
+ Various health plans
+ Time off plans for vacation and sick time
+ Parental leave options
+ Retirement options
+ Education reimbursement
+ In-office perks, and more!
Learn more about Zscaler's Future of Work strategy, hybrid working model, and benefits here ( .
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.
Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. _See more information by clicking on the_ Know Your Rights: Workplace Discrimination is Illegal ( _link._
Pay Transparency
Zscaler complies with all applicable federal, state, and local pay transparency rules.
Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
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Senior Staff Software Development Engineer - C,Linux
Posted today
Job Viewed
Job Description
Serving thousands of enterprise customers around the world including 45% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world's largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange platform, which is found in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler.
Our Engineering team built the world's largest cloud security platform from the ground up, and we keep building. With more than 100 patents and big plans for enhancing services and increasing our global footprint, the team has made us and our multitenant architecture today's cloud security leader, with more than 15 million users in 185 countries. Bring your vision and passion to our team of cloud architects, software engineers, security experts, and more who are enabling organizations worldwide to harness speed and agility with a cloud-first strategy.
We're looking for an experienced Staff Software Engineer to join our Engineering team to contribute as development engineer. Reporting to the Sr. Director, Software Engineering. You'll be responsible for:
+ Designing, developing and testing enhancements to the zscaler nanolog database and associated services
+ Developing features in query parsing and planner modules and the new functionalities zscaler query language for metrics based data stores
+ Collecting log and streaming to 3rd parties, efficient storage and compression algorithms
+ Troubleshooting issues in zscaler production clouds and profile code and improve the efficiency of hot spots
**What We're Looking for (Minimum Qualifications)**
+ 7+ years of software development experience with expertise in C programming
+ Strong working experience in database kernels specifically query optimisations
+ Working knowledge of any Unix system and strong understanding of Algorithms and Data Structures
+ Good understanding of distributed systems and hands on in developing large, maintainable software product architectures
+ Experience building scalable systems with a strong understanding of high-performance computing, event-based programming, multi-threading, memory optimisation, fault tolerance
**What Will Make You Stand Out (Preferred Qualifications)**
+ Knowledge of TCP/IP, HTTP protocols is preferred
+ Experience in developing compiler
#LI-Hybrid
#LI-PM5
At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.
Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:
+ Various health plans
+ Time off plans for vacation and sick time
+ Parental leave options
+ Retirement options
+ Education reimbursement
+ In-office perks, and more!
Learn more about Zscaler's Future of Work strategy, hybrid working model, and benefits here ( .
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.
Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. _See more information by clicking on the_ Know Your Rights: Workplace Discrimination is Illegal ( _link._
Pay Transparency
Zscaler complies with all applicable federal, state, and local pay transparency rules.
Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
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Senior Recruitment Consultant (Technology)
Posted 6 days ago
Job Viewed
Job Description
Responsibilities:
- Manage the full recruitment lifecycle for technology roles, from sourcing candidates to negotiating offers.
- Build and maintain strong relationships with clients, understanding their hiring needs and organizational culture.
- Source, screen, and interview qualified candidates for various technology positions (e.g., software development, data science, cybersecurity, IT infrastructure).
- Develop and execute innovative sourcing strategies to attract top talent in a competitive market.
- Conduct market research and provide insights on salary trends, talent availability, and industry best practices.
- Negotiate employment offers and facilitate the onboarding process for placed candidates.
- Achieve and exceed personal and team recruitment targets.
- Mentor and coach junior recruitment consultants, sharing expertise and best practices.
- Develop and maintain a robust candidate pipeline.
- Utilize recruitment technology and CRM systems effectively to manage candidate data and client interactions.
- Attend networking events and industry conferences to build professional networks and represent the consultancy.
- Contribute to the development and refinement of recruitment processes and methodologies.
- Ensure compliance with all recruitment-related legislation and ethical standards.
- Provide excellent service to both clients and candidates throughout the recruitment process.
- Collaborate with marketing teams on employer branding initiatives.
Qualifications:
- Bachelor's degree in Business Administration, Human Resources, Marketing, or a related field.
- Minimum of 5-7 years of proven experience in recruitment, with a strong focus on the technology sector.
- Demonstrated success in managing end-to-end recruitment processes and achieving placement targets.
- In-depth knowledge of the technology landscape and in-demand roles.
- Excellent candidate sourcing, interviewing, and assessment skills.
- Strong business acumen and ability to understand client needs.
- Exceptional communication, negotiation, and interpersonal skills.
- Proficiency with recruitment software, Applicant Tracking Systems (ATS), and social media sourcing tools.
- Ability to work independently and as part of a collaborative team.
- A proactive and results-oriented approach.
- Strong organizational and time management skills.
- A passion for connecting talent with opportunity and building successful careers.
- Previous experience in a consultancy environment is highly preferred.
- A professional and ethical approach to recruitment is essential.
This hybrid role offers a dynamic career path within a leading recruitment firm. The position is based in Chandigarh, Chandigarh, IN , requiring a balance of client engagement on-site and strategic remote work. We are seeking a seasoned recruitment professional with a deep understanding of the tech talent market and a proven track record of success.
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Technical Support Lead
Posted 6 days ago
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Senior Technical Support Specialist
Posted 6 days ago
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Location: Chandigarh, Chandigarh, IN
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Tier 1 Technical Support Engineer
Posted 9 days ago
Job Viewed
Job Description
Shift time:
Rotational 8 hours shift (5 days a week)
Location:
Remote
Job Description:
As a Tier 1 Technical Support Engineer for the project platform, you will be the first point of contact for technical issues experienced by users. You will be responsible for troubleshooting common platform issues, diagnosing basic application and infrastructure errors, escalating unresolved problems to higher-tier support, and ensuring timely resolutions.
Responsibilities:
Serve as the first point of contact for technical support, handling incoming incidents and service requests via chat, email, or phone.
Troubleshoot basic issues related to the platform, including application errors (Flutter, Python), login issues, feature access, and minor infrastructure issues (AWS).
Resolve common user problems within established SLAs (P1: 1 hour, P2: 4 hours).
Provide basic troubleshooting for application and infrastructure issues and escalate unresolved issues to L2 engineers.
Monitor system alerts and logs for known issues and provide proactive notifications to users when necessary.
Document each incident, troubleshooting process, and resolution in the service management system.
Participate in shift rotation for 24×7 support coverage, including weekends as required.
Skills Required:
1 - 3 years of experience in technical IT support, preferably in a production environment.
Familiarity with mobile app support (Frontend - Flutter & Backend - Python) and web-based platforms.
Strong understanding of cloud infrastructure (AWS ECS, CloudWatch, DynamoDB).
Knowledge of ticketing systems (Jira, Zendesk, ServiceNow) and handling technical issues.
Strong communication skills and the ability to handle multiple support requests concurrently.
Ability to follow predefined troubleshooting processes and escalate technical issues effectively.
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