811 Telecom Management jobs in India

• Install, configure, and maintain telecommunications equipment, including routers, switches, modems, and fiber optic systems.
• Perform site surveys and assessments to determine optimal equipment placement and configuration.
• Diagnose and resolve network connectivity and performance issues.
• Conduct regular system checks and preventative maintenance to ensure uptime.
• Collaborate with network operations and engineering teams to implement upgrades and new solutions.
• Respond to service outages and critical issues in a timely manner.
• Document network configurations, troubleshooting steps, and resolutions.
• Train junior technicians and provide technical support to end-users.
• Stay up-to-date with the latest telecommunications technologies and best practices.
• Manage inventory of equipment and spare parts.
• Adhere to safety protocols and company procedures.

• Bachelor's degree in Electrical Engineering, Telecommunications, Computer Science, or a related field.
• Proven experience (3+ years) in telecommunications network installation and maintenance.
• Strong understanding of networking protocols (TCP/IP, MPLS, BGP, etc.).
• Experience with fiber optic splicing and testing.
• Proficiency in diagnosing and resolving hardware and software issues on Cisco, Juniper, or similar equipment.
• Familiarity with wireless communication technologies is a plus.
• Excellent problem-solving, analytical, and troubleshooting skills.
• Strong communication and customer service skills.
• Ability to work flexible hours, including occasional evenings and weekends, and travel within the designated service area.
• Must be comfortable working both on-site in Ghaziabad, Uttar Pradesh, IN and remotely.

• Design, implement, and manage telecommunications networks, including wired and wireless systems.
• Evaluate and integrate new telecommunications technologies and solutions.
• Monitor network performance, identify bottlenecks, and implement optimization strategies.
• Ensure the security and integrity of telecommunications infrastructure.
• Troubleshoot and resolve complex network issues, providing timely and effective solutions.
• Develop and maintain network documentation, including diagrams, configurations, and procedures.
• Lead and mentor junior telecom engineers, providing technical guidance and support.
• Collaborate with cross-functional teams to define network requirements and ensure successful project delivery.
• Manage vendor relationships and evaluate equipment procurements.
• Stay current with industry trends, standards, and best practices in telecommunications.
• Plan and execute network upgrades and maintenance activities.
• Ensure compliance with relevant regulations and standards.

• Bachelor's or Master's degree in Telecommunications Engineering, Electrical Engineering, Computer Science, or a related field.
• Minimum of 5 years of progressive experience in telecommunications engineering.
• In-depth knowledge of network protocols (e.g., TCP/IP, MPLS, BGP), wireless technologies (e.g., 4G, 5G), and voice over IP (VoIP).
• Experience with network management tools and performance monitoring software.
• Strong understanding of network security principles and practices.
• Excellent analytical, problem-solving, and troubleshooting skills.
• Proven leadership and mentoring abilities.
• Strong communication and interpersonal skills, with the ability to work effectively in a team.
• Relevant industry certifications (e.g., CCNA, CCNP, CompTIA Network+) are a plus.
• Ability to manage multiple projects and priorities in a dynamic environment.

Roles and Responsibilities

Monitoring and upkeep of existing systems of HUB including Base Band System, RF System & Networking equipments.

Maintain a log book for any observed problem and action taken to resolve the problem. Status of system including the problem observed has to be reported daily.

Preventive maintenance of equipments at sites

Maintenance of records and its upkeep

Training of customers staffs as and when required.

Liaison with customers.

Spare management, Coordination with vendors & customers, OEM is the responsibility of engineer.

Satellite shifting/ emergency activities/ exigencies

Qualification Required:

Candidate should have completed his BTech/ B.E in IT/ECE/CS.

• Lead the design, development, and deployment of advanced telecommunications systems and networks.
• Architect robust and scalable network infrastructures, including wireless, wired, and optical components.
• Evaluate and integrate new telecom technologies and solutions.
• Mentor and guide a team of telecom engineers, fostering technical expertise.
• Troubleshoot and resolve complex network performance and connectivity issues.
• Collaborate with product management, operations, and other engineering teams.
• Define technical specifications, standards, and best practices for telecom deployments.
• Manage vendor relationships and oversee the procurement of telecom equipment.
• Ensure the security, reliability, and performance of telecommunications infrastructure.
• Stay current with industry trends and advancements in telecommunications.

• Bachelor's or Master's degree in Telecommunications Engineering, Electrical Engineering, Computer Science, or a related field.
• Minimum of 5-7 years of progressive experience in telecommunications engineering.
• Proven experience in leading telecom engineering projects.
• In-depth knowledge of telecom protocols, standards, and technologies (e.g., 5G, LTE, VoIP, MPLS, SD-WAN).
• Experience with network design and simulation tools.
• Strong understanding of network security principles.
• Excellent analytical, problem-solving, and critical thinking skills.
• Effective leadership, communication, and interpersonal skills for remote collaboration.
• Ability to work independently and manage multiple projects simultaneously.
• Relevant industry certifications are a plus.

• Lead the architectural design and development of advanced telecommunications networks.
• Evaluate and recommend new technologies and solutions to enhance network capabilities.
• Develop detailed technical specifications, system designs, and integration plans.
• Perform in-depth network analysis, capacity planning, and performance optimization.
• Provide expert technical guidance and mentorship to engineering teams.
• Collaborate with cross-functional teams to ensure successful project delivery.
• Troubleshoot complex network issues and develop robust solutions.
• Contribute to industry standards bodies and stay abreast of emerging trends.
• Ensure network security, reliability, and compliance with relevant regulations.
• Document network designs, configurations, and operational procedures.

• Master's degree or Ph.D. in Electrical Engineering, Telecommunications, Computer Science, or a related field.
• 12+ years of progressive experience in telecommunications network design and engineering.
• Deep expertise in wireless technologies (e.g., 5G NR, LTE, Wi-Fi), optical networking, and IP routing/switching.
• Proven experience in architecting and deploying large-scale telecom solutions.
• Strong analytical, problem-solving, and critical thinking skills.
• Excellent written and verbal communication skills, essential for remote collaboration.
• Ability to lead complex technical projects and mentor junior engineers.
• Familiarity with network simulation and modeling tools.
• Knowledge of cloud-native architectures and SDN/NFV concepts.
• Experience with telecom software development and scripting is a plus.

Mandatory Technical Skills:

• Experience administrating and supporting Genesys Cloud.
• Exp in Inbound and outbound Call management on Genesys Cloud
• Support and administration of Genesys Cloud that includes Move, Add, Change and delete administration of Users, Queues, Skills, call flow, roles and permissions.
• Experience in understand and building flows within Genesys Cloud Architect
• Good knowledge of Voice Networking, VOIP, and Contact center Technology, Application Networking, Voice Gateways, Gatekeepers, H323, IP Telephony etc.
• Understanding & hands on experience of SIP Protocols, Avaya SBC
• Experience of Avaya Voice Platform will be an added advantage.
• Should have good troubleshooting and analytical skills.
• Advanced IT-knowledge
• Social competence and pronounced communication skills.
• Independent working style and high commitment

Roles & Responsibilities:

• Provide support coverage for multiple locations during designated shifts including night shift as needed.
• Work in resolving tickets, outages and reported problems.
• Participates and leads in Incident Management calls related to enterprise VoIP network infrastructure, troubleshoot, and provides evidence as required.
• Create, Maintain, and Report on the Call Management System (ACD) including Call Vectors and Scripts.
• Work with Third Party Providers to assist in Problem resolution of telecommunication Problems.
• Troubleshoot and resolve customer requests, issues in line with customer agreements with agreed timelines.
• Maintain and update voice network diagrams and vendor information for voice network devices Performs Root Cause Analysis
• Should have focus on Change Management, Incident management, Problem Management.
• Monitor health and performance to ensure continued, uninterrupted operation of the telephony systems.
• Call Flow Design in interaction (ACD, CTI, IVR) for GENESYS Pure Cloud
• Carrier Service Number Management
• Responsible for ensuring the operational readiness of the IT and ACD networks via monitoring systems and UHDs
• Extended fault processing (equivalent to 2nd level support of manufacturers) of IT and ACD networks via monitoring systems and UHD, ensuring availability of systems
• Comply with the ratios/objectives established in the service (KPI, SLA, SolveIT)

Educational Background:

• Bachelor's Degree in IT / Computer Studies or Engineering & Management or similar education
• Certification ITIL V3 Foundation

Job Details:

Designation: Team Lead/ Process Lead

Job Level: JL 4B

Shifts: Flexible to work with Rotational Shifts as per the US/ UK and Australia time zones

Work location: Bengaluru (Work from Office)

Experience: 4+ years

About Role:

Mobility TEMS JL4B Technical Team Lead, responsible for managing telecom mobility management operations, which includes telecom expenses, optimizing usage, and supporting lifecycle operations including IMACD activities related to mobility products. It also involves leveraging platforms like ServiceNow for workflow automation, managing Configuration Items (CI), service catalogs, vendor onboarding, and contract governance. The role involves handling teams. Teams handling experience is mandatory. Candidate should have the hands-on experience on Mobility, Order management / Telecom Expense management+ Mobility (MACD/ ICMD), Catalog management.

Job Description:

• Collect data and perform analysis of telecom billing, inventory and contractual information.
• Candidate should have the hands-on experience on Mobility, Order management / Telecom Expense management+ Mobility (MACD/ ICMD), Catalog management.
• Analyze telecommunications information including invoices, contracts, usage reports, inventory data and CSRs to determine expenses and savings that may be achieved.
• Compile Client Telecom Inventory, contract pricing, and invoice pricing.
• Perform detailed audits of telecom invoices to identify discrepancies and billing errors.
• Resolve escalated billing disputes and service issues.
• Design and implement telecom cost optimization strategies.
• Maintain accurate telecom inventory including mobile devices, lines, and services.
• Support IMACD requests: coordinate Installations, Moves, Adds, Changes, and Deletions.
• Oversee IMACD lifecycle and ensure compliance with governance policies.
• Use ServiceNow to manage service requests, incidents, and change tickets.
• Maintain accurate telecom inventory and Configuration Items (CI) in CMDB.
• Manage CI lifecycle and ensure CMDB accuracy and integrity.
• Track provisioning status and ensure timely execution of service orders.
• Support catalog updates for telecom services in ServiceNow or other client tools.
• Define and maintain telecom service catalog entries in ServiceNow.
• Assist in onboarding new vendors and updating vendor profiles.
• Drive new vendor setup processes including documentation, compliance checks, and system onboarding.
• Govern vendor performance and contract compliance.
• Assist in vendor management and service performance tracking.
• Lead strategic vendor negotiations and contract renewals.
• Support contract compliance and SLA monitoring.
• Collaborate with IT, Finance, Procurement, and Legal teams for integrated planning.
• Generate periodic reports and dashboards for internal & external stakeholders.
• Provide strategic insights and recommendations to leadership.
• Use TEM software tools for tracking and reporting.
• Support Configure and optimize ServiceNow & other process workflows for telecom-related
• Demonstrate high proficiency across a wide range of Telecom platforms related to Voice & Data Service, Cloud Services etc.,
• Manage relationships with TEM providers, carriers, and internal partners; System / Service issues and escalations; TEM / Carrier service reviews.
• knowledge of Mobile devices (Smartphones, iPhone/iPad, etc.), hardware/software, and general technologies,
• relationship management and collaboration skills in a global teamwork environment.
• Excellent Coordination skills: Extensive knowledge of cellular carrier management including managing mobile spending, data line and contract optimization, mobile device ordering, and device lifecycle management.
• Complete documentation of all critical aspects of the job SOPs, Technical Reference Documents, this includes revising existing documentation, creating new documentation, and integrating documentation with knowledge transfer.
• Maintain and oversee telecom invoicing across data, voice, and mobile domains, Work closely with 3rd party telecom vendors on all services
• Work with third party billing partners to resolve billing issues collaboration with Network team, and third-party billing management partner, to track MACDs.
• Daily Tasks Management: Collect data and perform analysis of telecom billing, inventory and contractual information.
• Analyze telecommunications information including invoices, contracts, usage reports, inventory data and CSRs to determine expenses and savings that may be achieved.
• Ensure audit requirements are met for specific contracts.
• Determine baseline cost factors.
• Determine compliance with existing services contracts.
• Conduct analysis to identify items for cost savings.
• Support the engineering, documentation and implementation of identified cost savings opportunities.
• Compile Client Telecom Inventory, contract and invoice validation.
• Assist Procurement in contract negotiations and Request for Proposals with telecom vendors.
• Maintain accurate up to date telecom inventories.
• Select, implement and integrate TEM automation.
• Reporting: Produce reporting and dashboards for Senior Management.
• Managing Quality & SLA Targets
• Representing team performance management
• Training & Support team

Qualifications:

• Minimum of Bachelor's Degree.
• Candidate should have the hands-on experience on Mobility, Order management / Telecom Expense management+ Mobility (MACD/ ICMD), Catalog management.
• Experience in the following areas related to Mobility Telecom Expense Management (TEM):
• Mobility Telecom Auditing;
• Mobility Telecom architecture;
• Mobility Carrier services;
• Mobility Carrier billing solutions ;
• Mobility TEM solutions; and/or
• Mobility Telecom accounts payables.
• Handling team management which includes People, Performance, attrition, Client and Inter governance, Quality control, SLA (Service level agreement) Management.
• assess strong data gathering and management skills.
• ITIL Certification is preferred
• ServiceNow (ITSM, CMDB, Catalog Management)
• Experience or Knowledge in TEM platforms (e.g., Tangoe, Calero, MDSL)
• Experience in carrier services, carrier billing solutions and TEM solutions.
• Experience in telecom auditing for careers and enterprise services.
• Possess basic knowledge of telecom architecture, TEM process re-engineering activities and/or telecom accounts payables activities.
• Basic knowledge of various telecommunication products and services.
• Basic understanding of telecom technology and/or billing systems; prefer previous experience with telecom contracts.
• Possess strong written and verbal communication skills. They should be comfortable in presenting ideas, articulating complex concepts clearly and effectively, and engaging in active discussions with team members and clients.