1,042 Telecom Management jobs in India
Telecom Supervisor
Job Viewed
Job Description
ISC, WIFI EnodeB, UBR Site maintenance
PM and CM maintenance within SLA
Pay: From ₹30,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
Work Location: In person
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Director/ Sr Manager - India Telecom Carrier management
Posted today
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Job Description
It’s not every day that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re the global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.
We’re a $2 billion company that’s growing at 30+% annually and we’re expanding our Product Management Team to make sure we stay ahead of the competition.
About the Role:
We are looking for an energetic & experienced person to join the Global Voice cloud OPS team.
This position requires in-depth knowledge of Indian VoIP, PSTN, Carrier Partners and the telco transport networks & operations in India
This role is focused on expanding launched RC services in the Indian market with full PSTN telco with the RingCentral Cloud UCaaS and CCaaS experience
Key responsibilities:
- Become SME of RC Cloud based UCAAS for Voice, Conferencing, Web Meetings
- Work directly with Indian Telco Carriers, Regulators and Inspectors be a Champion of RC architecture and compliant solutions
- Create and manage proof of concept and as implemented models & diagrams for new and existing carriers and trunks
- Lead and drive new and existing carriers and connections from NDA, MSA and Contract phases into live production in service
- Manage and assist to create Carrier Interconnection agreements
- Liaise with cross functional teams for validation of concepts with NetOps team, Telco SBC team, Numbers team, DBA’s, Engineering, Product and sales teams
- Create & maintain pre & post implementation of carrier trunk configurations, diagrams and call flow expectations
- Design and grow HA carrier configurations with RC Telco Network Components & carriers and to grow and scale with the RingCentral VoIP Network
- Follow and design operational process and procedure documents and network change management records
- Join in planning sessions internal and external for all projects related to new and existing carriers trunking changes
- Identify and scope all steps and tasks needed for each project
- Create Epic, Master and sub tasks to manage them thru completed for all needed teams involved in task tracking systems
- Insure that all projects and initiatives are completed on time and on budget
- Provide administrative management to team of dev ops engineers
- Lead a team of number analysts
Ideal Candidate must have:
- Knowledge of India telecommunications networks and environments
- Knowledge of India telecommunications licenses, regulations and laws
- Knowledge of India telecommunications lawful intercept services
- Experience and familiarity in PSTN & VoIP terminologies
- Experience in building and maintaining new and existing relations with carriers in the India market
- Experience and knowledge of KYC processes and services
- Working knowledge of India geographic telecom Circles, dial plans
- Working knowledge of India specific call flow limits related to PSTN and VoIP Partitioning with and without OSP Indian licensed network
- Experienced in Contract Negotiation & Voice and Data Transport Buying
- Experienced in sourcing NDA, MSA, Interconnect, Unilateral and Bilateral Agreements
- Experienced with Carrier/Vendor Invoice Reconciliation and Disputes
- Experience in measuring, monitoring and augmentations for Capacity Planning
- Experienced with MOU Usage Cost modeling, Past, Preset, Forecasting
- Experienced in Least Cost Routing principles for Domestic and Intl traffic
- Deep Experience with CDR Analysis and with Network Cost Analysis
- Strong analytical and troubleshooting skills
- Ability to handle multiple concurrent tasks and projects
- Experience in leading a technical team
Ideal candidate should have:
- Demonstrated ability to work in a fast paced environment. We want candidates with the entrepreneurial spark!
- In depth knowledge of Voice PSTN networks and ability to grasp traffic flows in all directions
- An assertive attitude to take initiative in seeking out solutions for problems to optimize performance and quality
- Analytical approach to troubleshooting and problem solving that is strong in isolation, triage and correlation
- Team and cooperative work ethic and approach
- Explore solutions to problems with consideration of full sense of ownership
- Using a system for creating and managing tickets for tracking and momentum
- A tenure of at least 5+ years in similar role
- Must have a high level of technical and analytical knowledge and the ability to handle multiple tasks simultaneously
- Must have a strong strategic thinking capacity, effective communication skills
- Existing knowledge of RC Core telephony components is an advantage
- Ability to create network & call flow diagrams
- Knowledge of the functional role of a trunk side SBC such as Sonus Networks platform experience with Ribbon Sonus EMS, Sonus SBC, Sonus PSX
- Advanced level understanding of SIP, RTP, RTCP and related
- In-depth understanding of MOS Score, Jitter, Delay, etc. and how to plan and consider the effects of these on network designs
Location: Bangalore - Hybrid
Principal Telecom Engineer
Posted 15 days ago
Job Viewed
Job Description
The Principal Telecom Engineer is responsible for interpreting internal or external business issues and recommending best practices. They will be tasked with solving complex Telecommunications (Eng)-related problems and will work independently with minimal guidance. The Principal Telecom Engineer may be responsible for leading functional teams or projects and is regarded as a specialist in Telecommunications (Eng). As such, they must have in-depth expertise in Telecommunications (Eng) as well as broad knowledge of the Telecommunications (Eng) discipline within the Engineering function.
**Key Tasks and Responsibilities:**
+ Perform conceptual, FEED, and detailed analyses and design as per design basis, project specifications, design codes, and standards related to Telecom systems
+ Apply in-depth skills and broad knowledge of the business to address complex problems and non-standard situations
+ Prepare clear and accurate detailed design calculations and analyses including design reports and procedures
+ Manage own time to meet objectives and (as Lead Engineer) forecast and plan resource requirements communicate and explain difficult concepts and persuade others to adopt а point of view
+ When acting as Lead Engineer, in addition:
+ Direct small or medium Telecom Engineering team as а Lead Engineer
+ Led the Discipline engineering design of the assigned work area and completed it within the planned schedule and budget, by standards, MDR, and project-specific procedures and to а high professional standard
+ Plan, organize, and direct all aspects of Discipline execution on the assigned project including scope, deliverables, schedule, and all manpower resources - agree allocations with the Discipline Manager
+ Ensure interfaces and deliverables are identified
+ Maintain responsibility for progress and productivity, identifying any required corrective action
+ Act as project representative for Discipline during meetings with the Project Team, Customer discipline lead, and relevant agencies such as certifying authorities, auditors, third parties, etc.
+ Become fully familiar with the project scope of work, specifications, schedule, and all inter-discipline requirements, including identifying concerns as early as practicable and taking appropriate initiatives to address the issues
+ Interpret contractual requirements as they relate to engineering execution
+ Identify changes to scope and promptly raise change notifications, including providing any necessary supporting documentation and estimates
+ Provide similar support for Variation Orders
+ Interface with all disciplines to develop clash-free designs
+ Interface with other departments to obtain input for Discipline designs and drawings
+ Maintain close coordination with other engineering disciplines, Planning, Fabrication, Marine, and Project Management Teams, as required
+ Document substantive communications (communications that result in significant decisions or assignment of actions) and forward copies to the Discipline Lead Engineer and Discipline Manager
+ Prepare estimates for bid proposals, including technical query reviews, execution statements, and manhour estimates, identifying software requirements and any other project-specific requirements
+ Raise technical queries to obtain missing information, clarify work scope, and maintain preferred McDermott procedures, specifications, standards, practices, and operational requirements
+ Prepare, review, and (as Lead Engineer) approve Discipline engineering design basis, philosophies, and technical specifications
+ Participate in finalizing deliverables lists and deliverables, ensuring compliance with specifications and functional integrity
+ Review project schedule and fabrication schedule about construction sequence, milestones, and engineering scope
+ Attend project kickoff and review meetings, vendor meetings, engineering meetings, and offshore site surveys, as required
+ Provide technical direction and review of Designers producing products related to Telecom Engineering
+ Prepare, review, and (as Lead Engineer) approve design reports and procedures
+ Assist in providing necessary design inputs to other disciplines to enable them to proceed with their deliverables
+ Assist procurement personnel in procuring Discipline equipment, materials, and services; ensuring that work produced complies with Customer objectives and procedures; procurement assistance includes preparing, reviewing, and (as Lead Engineer) approving requisitions, evaluating technical quotations, preparing queries, compiling bid tabulations and recommendations, preparing purchase requisitions, and coordinating with Procurement to expedite vendor documents, as directed by the Discipline Lead Engineer
+ Assist in updating weight reports based on receipt of vendor information
+ Review and (as Lead Engineer) approve vendor and subcontractor submittals, checking for compliance with project specifications and providing comments as necessary
+ Review and (as Lead Engineer) approve design verification through single-discipline check / inter-discipline check (IDC)
+ Provide technical support to fabrication queries, including identifying defect/rectification requirements
+ Keep the Discipline Manager and Project Management Team apprised of all activities and concerns, technical, budgetary, and manpower related
+ Assist in providing inputs for actual, planning, and forecasting progress reports including associated productivity
+ Check final subcontractor and vendor data manuals to ensure that all requested data has been received and approved
+ Present issues and problems to Customers in а timely manner and assist the Lead Engineer in negotiating resolution by project and company requirements
+ Perform (as required) Technical Quality Audit reviews by MDR Global Procedures
+ Assist Lead Engineer with responses to Customers and other agencies (such as certifying authorities, auditors, third parties, etc.) on their review and approval
+ Capture lessons learned and enter into MDR's Lessons Learned system
+ Guide less experienced engineers on MDR and Discipline procedures, standards, worksheets, design calculations, software, requisitions, technical bid evaluations, technical queries, etc.
+ Supervise and guide assigned engineers and coordinate with project Lead Designers for Discipline engineering and design deliverables
+ Responsible for the engineering integrity of the assigned work area
+ Monitor costs of own work processes
+ Assist in the maintenance of departmental technical guidelines and standard calculation notes
+ Participate in the development and maintenance of Global Procedures, Software, and Standards
+ May participate in standards development committees or task groups such as NFPA
+ Develop communication and presentation skills (e.g., write technical papers, participate in conferences and/or seminars, present design solutions, and/or present topics at "lunch and learns"; etc.)
+ Identify and provide training to staff in specific techniques and proprietary software
+ Provide information on employee performance to the Discipline Manager
+ Assist the Discipline manager in interviewing job applicants
+ Prepare, review, and (as Lead Engineer) approve Telecom systems definition, including philosophy, specifications, safety drawings, and system architecture
+ Prepare, review, and (as Lead Engineer) approve FDS&GDS logic (as applicable) / cause & effect diagrams, cooperation with Instrumentation Engineering
+ Review and (as Lead Engineer) approve specifications and data sheets for Telecom equipment
+ Review and (as Lead Engineer) approve Telecom equipment spare parts lists
+ Review and (as Lead Engineer) approve inputs to P&ID (HSE Process Part especially) development and markups based on receipt of vendor information
+ Review and (as Lead Engineer) approve Telecom equipment testing procedures
+ Attend Telecom equipment FATs, as required
+ Participate in HAZOP, SIL, and Classification Studies, as required
+ Assist in closing out HAZOP action items if needed
+ Provide construction, pre-commissioning, and commissioning support, as required
+ Participate in Telecom equipment testing, as required
+ Gain deep knowledge of Telecom related systems (FDS, GDS, CCTV, TEL/LAN, Radio Systems (RS), Intercom Systems (IS), Public Address General Alarm Systems (PA-GA), Intrusion Detection Systems (IDS) and/or Access Control Systems (ACS), etc.)
+ When acting as Lead Engineer, in addition:
+ Act as project-based Discipline point of contact in communications and meetings with Customer counterparts
+ Ensure substantive communications are documented
+ Prepare bids and project Discipline engineering budget and execution plans, updating as required
+ Identify project staff needs based on knowledge of individual engineers' skill sets and provide requests to the Discipline manager
+ Plan, organize, and assign tasks, responsibilities, and manhour budgets to the discipline team, and verify tasks are completed within budgets
+ Plan Discipline Level 4 detail deliverable schedule/ register compliant with the overall execution plan
+ Prepare working forecasts identifying change management plans, corrective action, and real-time schedules
+ Provide Discipline inputs for actual, planning, and forecasting progress reports including associated productivity
+ Alert the project team of any deviation from the scope or а need for a change order
+ Monitor КРI measurement results, and take corrective action as necessary to improve Discipline performance, including performance at interfaces with others
+ Coordinate with other Discipline Lead Engineers and Designers to ensure timely receipt of necessary design inputs
+ Review and approve requisitions, technical quotation evaluations and queries, compiled bid tabulations and recommendations, and purchase requisitions; and coordinate with Procurement to expedite vendor documents as required
+ Lead the Discipline team during project audits (internal, Customer, and third-party technical audits) and Design Reviews
+ Review comments from Customers & other agencies on documents and drawings produced by the team, and resolve and give guidance on their update and incorporation
+ Assist the Discipline manager in the preparation of quarterly forecasts and manpower planning
+ Anticipate project engineering needs and plan accordingly
+ Coordinate with vendors for discipline-managed / procured items
+ Assist the Discipline manager and Project Engineering Manager or Project Manager in the Performance Evaluation of project team members
Reports to:
Project: Lead Engineer, Project Engineering Manager or Project Manager
Functional: Supervising Engineer or Engineering Manager
Liaise With: AII Engineering disciplines, Fabrication Group, Safety Department, Offshore Group, Project Management Team,
Document Control, Project Planner, Project Cost Controller, QC and Certification Group, Procurement Group, Subcontractors
and Vendors, and Customers
Supervises: Senior Telecom Engineers and Telecom Engineers
**Essential Qualifications and Education:**
+ Bachelor's degree in electrical or Electronics and Instrumentation Engineering (Master's Degree is preferred)
+ 15-20 years of experience in oil and gas with major contractors or consultants predominantly performing detail design
+ Detailed knowledge of design techniques and analysis methods, and detailed knowledge of the theory, content and application of standards, codes and guidelines as applicable
+ Knowledgeable in project coordination and execution skills
+ Preferably Registered Professional Engineer or member of a professional engineering society
+ Knowledge of Functional Safety (HW/SW design acc. IEC 61508, Functional Safety Analysis, Design and Operation acc. IEC 61511)
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Field Telecom Engineer
Posted 11 days ago
Job Viewed
Job Description
The ideal candidate will possess a strong background in telecommunications engineering, with hands-on experience in network deployment and support. A Bachelor's degree in Electrical Engineering, Telecommunications Engineering, or a closely related field is required. You should have a comprehensive understanding of telecommunications principles, protocols, and technologies, including knowledge of wireless (4G/5G) and wired (fiber optic) network systems. Proficiency in using testing equipment, diagnostic tools, and network monitoring software is essential. Excellent problem-solving abilities, strong analytical skills, and the capacity to work effectively under pressure are critical. Candidates must be adept at managing their time and resources efficiently, with a commitment to safety and regulatory compliance. This is an exciting opportunity to join a leading telecommunications company and play a key role in shaping the future of connectivity.
Key Responsibilities:
- Install, configure, and commission telecommunications equipment and systems.
- Perform site surveys and assess infrastructure requirements for new deployments.
- Conduct routine maintenance, testing, and troubleshooting of network components.
- Diagnose and resolve technical issues related to network performance and connectivity.
- Ensure compliance with technical specifications and industry standards.
- Collaborate with internal teams and external vendors on project execution.
- Document network configurations, maintenance activities, and repair reports.
- Adhere to strict safety protocols during fieldwork.
- Bachelor's degree in Telecommunications Engineering, Electrical Engineering, or a related discipline.
- Minimum of 2 years of experience in field telecommunications engineering.
- Proficiency with telecom testing equipment and diagnostic tools.
- Knowledge of mobile network technologies (e.g., GSM, LTE, 5G) and fiber optics.
- Strong understanding of network protocols and architecture.
- Excellent problem-solving and analytical skills.
- Ability to work independently and manage field operations.
- Valid driver's license and willingness to travel frequently.
VSAT/TELECOM ENGINEER
Posted today
Job Viewed
Job Description
Roles and Responsibilities
Monitoring and upkeep of existing systems of HUB including Base Band System, RF System & Networking equipments.
Maintain a log book for any observed problem and action taken to resolve the problem. Status of system including the problem observed has to be reported daily.
Preventive maintenance of equipments at sites
Maintenance of records and its upkeep
Training of customers staffs as and when required.
Liaison with customers.
Spare management, Coordination with vendors & customers, OEM is the responsibility of engineer.
Satellite shifting/ emergency activities/ exigencies
Qualification Required:
Candidate should have completed his BTech/ B.E in IT/ECE/CS.
Principal Telecom Engineer
Posted today
Job Viewed
Job Description
Job Overview:
The Principal Telecom Engineer is responsible for interpreting internal or external business issues and recommending best practices. They will be tasked with solving complex Telecommunications (Eng)-related problems and will work independently with minimal guidance. The Principal Telecom Engineer may be responsible for leading functional teams or projects and is regarded as a specialist in Telecommunications (Eng). As such, they must have in-depth expertise in Telecommunications (Eng) as well as broad knowledge of the Telecommunications (Eng) discipline within the Engineering function.
VSAT/TELECOM ENGINEER
Posted 2 days ago
Job Viewed
Job Description
Roles and Responsibilities
Monitoring and upkeep of existing systems of HUB including Base Band System, RF System & Networking equipments.
Maintain a log book for any observed problem and action taken to resolve the problem. Status of system including the problem observed has to be reported daily.
Preventive maintenance of equipments at sites
Maintenance of records and its upkeep
Training of customers staffs as and when required.
Liaison with customers.
Spare management, Coordination with vendors & customers, OEM is the responsibility of engineer.
Satellite shifting/ emergency activities/ exigencies
Qualification Required:
Candidate should have completed his BTech/ B.E in IT/ECE/CS.
Product Manager - Telecom Hardware Management(Telephony/Phone Devices)
Posted today
Job Viewed
Job Description
Overview
We are seeking a highly motivated Product Manager to lead hardware management initiatives,
with a strong emphasis on partnership development, cross-functional collaboration, and
expertise in telephony and phone devices. This role requires an energetic Product Manager who
will drive the product roadmap, foster key relationships with external partners, and work
seamlessly with our internal Supply Chain and Sales teams to deliver innovative and
high-quality hardware solutions.
Work Location: Bangalore
Responsibilities
Product Strategy & Roadmap
● Champion the product vision, strategy, and roadmap for hardware management, with a
keen focus on telephony and phone devices.
● Conduct market research, competitive analysis, and customer feedback analysis to
identify opportunities and unmet needs.
● Translate business requirements and market insights into detailed product specifications,
user stories, and use cases.
● Prioritize features and initiatives based on strategic impact, technical feasibility, and
business value.
Partnership Management
● Cultivate robust relationships with internal teams and external hardware partners to
ensure clear communication and strategic alignment.
● Facilitate collaboration throughout the hardware lifecycle, encompassing firmware
development and certification, managing customer escalations, and conducting issue
investigation and resolution.
Cross-Functional Collaboration
● Supply Chain: Work closely with the Supply Chain team to optimize sourcing,
procurement, inventory management, and logistics for hardware components and
finished goods.
● Sales: Collaborate with the Sales team to understand customer needs, develop
compelling product narratives, and support sales enablement efforts. Provide product
training and technical expertise to the sales force.
● Engineering & Design: Partner with engineering and design teams to ensure technical
feasibility, optimal performance and operation for all certified hardware devices
supported.
● Marketing: Work with marketing to develop go-to-market strategies, product positioning,
and messaging for new hardware releases.
● Support: Work closely with the Support team to develop comprehensive support pages
and knowledge base (KB) articles for new and existing products and features, ensuring
customers have access to accurate information.
Product Lifecycle Management
● Oversee the entire product lifecycle from concept to end-of-life, ensuring successful
product launches and ongoing product health.
● Monitor product performance, gather user feedback, and iterate on products to drive
continuous improvement.
● Manage product obsolescence and transition strategies.
Qualifications
● Bachelor's degree in Engineering, Computer Science, Business, or a related field; MBA
or advanced degree preferred.
● Minimum of 5 years of product management experience, with a focus on hardware
products (preferably IP phones and related accessories as well as headsets and related
accessories).
● Demonstrated expertise in telephony and phone devices is essential.
● Strong understanding of supply chain dynamics and logistics.
● Exceptional collaboration and communication skills, with the ability to influence and align
diverse stakeholders.
● Experience working closely with Sales and Supply Chain teams.
● Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities
effectively.
● Strong analytical and problem-solving skills, with a data-driven approach to
decision-making.
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Network & Telecom Engineer-Cisco
Posted 16 days ago
Job Viewed
Job Description
The Position
The Network & Telecom Engineer will be responsible for implementing, monitoring and maintaining all company networks and telephony configurations. We have adopted a Cisco networking standard for all switch, router, and firewall hardware and as such we need someone with hands-on practical Cisco networking experience.Our wide area network (WAN) consists of 106 sites across the United States, Canada, Mexico and India and is a Fortinet SDWAN design. Additionally, the company has recently migrated the Cisco phone system from an on-premise configuration to the Cisco Cloud, utilizing Webex Calling and Webex Contact Center. As such, this position will work closely with a 3rd party managed services organization in support of these platforms as well.
Our ideal candidate will possess the following traits:
- Results-driven and self-motivated to manage multiple tasks, projects, and workload
- Strong verbal and written communication skills to support to the needs of our production facilities, warehouses, and sales centers, to help align IT with the needs of the business
- Drive to learn the environment and current configurations to challenge the status quo and recommend best practice configurations for our environment.
- Team player who can also work independently on projects and objectives to become an asset for team and organization.
- Strategic thinker who learns of new networking methodologies for future design and implementation in our network
- Strong analytical and troubleshooting skills, with a customer centric focus on Service Availability.
- Desire to understand and identify the root cause of issues, to implement change that prevents issues from re-occurring.
- Possesses and maintains knowledge, skills and experience with Cisco wireless networks including WLC’s (Wireless Lan Controllers)
- Accepts direction and is coachable
Responsibilities and Skills Required
- A strong background with Cisco networking is an absolute.
- Experience with Cisco telephony products, particularly Webex Calling, Webex Contact Center and management of services via the Cisco Control Hub.
- Possess a firm understanding of SIP-trunking architectures and can manage phone number transfers from both analog and other SIP providers in support of acquisitional activities.
- Five to Ten years of experience in a large-scale networking environment consisting of 100+ nodes.
- Five to Ten years of experience managing Cisco hardware components including Cisco Firepower, wireless LAN controllers, routers, and switches (including Catalyst and Nexus 7K and 9K).
- Bachelor's degree in information technology or equivalent; or 5-10 years related experience in LAN/WAN networking environments.
- Provide primary support for the enterprise WAN/LAN/WLAN environment.
- Experience with Fortinet SDWAN technologies both from an implementation and support standpoint.
- In-depth knowledge and experience with on-prem Cisco Wireless LAN Controllers and wireless networking best practices. Ability to design, implement, configure, manage, and troubleshoot wireless networks, preferably in a manufacturing setting.
- Document network and device diagrams, with process flow diagrams as required as part of the Change Management process.
- Monitors network and device performance, recommends, and implements changes.
- Collaborates with our network support vendors and partners as required
- Collaborates with our telecom managed services organization in maintaining the health of our telecom platform.
- Implements device and network changes while adhering to company change control policies.
- Responsible for enterprise core networking design, support and maintenance for Cisco Routing, Firewall and Switching at multiple locations
- Perform troubleshooting using tools such as Wireshark for packet captures and traffic analysis to resolve issues
- Maintain IP scheme and manage DHCP scopes and DNS records. Experience with an enterprise DDI management platform, such as Efficient IP used by Overhead Door, is highly preferred.
- Experience upgrading and patching firmware on Cisco network infrastructure
- It is an essential function of this job to show up on time and be ready to work your regularly scheduled hours.
Beneficial Skills and Certifications
- CCNA - Cisco Certified Network Associate
- CCIE Enterprise Infrastructure
- CCIE Enterprise Wireless Knowledge and skills configuring and using Solarwinds
- Experience with Meraki (not currently used by Overhead Door)
- Knowledge and experience with F5 Load Balancers
- Knowledge, and experience with Cisco Cloud telephony, Webex Calling, Webex Meetings, and Webex Contact Center.
Network & Telecom Engineer-Cisco
Posted 2 days ago
Job Viewed
Job Description
The Position
The Network & Telecom Engineer will be responsible for implementing, monitoring and maintaining all company networks and telephony configurations. We have adopted a Cisco networking standard for all switch, router, and firewall hardware and as such we need someone with hands-on practical Cisco networking experience.Our wide area network (WAN) consists of 106 sites across the United States, Canada, Mexico and India and is a Fortinet SDWAN design. Additionally, the company has recently migrated the Cisco phone system from an on-premise configuration to the Cisco Cloud, utilizing Webex Calling and Webex Contact Center. As such, this position will work closely with a 3rd party managed services organization in support of these platforms as well.
Our ideal candidate will possess the following traits:
- Results-driven and self-motivated to manage multiple tasks, projects, and workload
- Strong verbal and written communication skills to support to the needs of our production facilities, warehouses, and sales centers, to help align IT with the needs of the business
- Drive to learn the environment and current configurations to challenge the status quo and recommend best practice configurations for our environment.
- Team player who can also work independently on projects and objectives to become an asset for team and organization.
- Strategic thinker who learns of new networking methodologies for future design and implementation in our network
- Strong analytical and troubleshooting skills, with a customer centric focus on Service Availability.
- Desire to understand and identify the root cause of issues, to implement change that prevents issues from re-occurring.
- Possesses and maintains knowledge, skills and experience with Cisco wireless networks including WLC’s (Wireless Lan Controllers)
- Accepts direction and is coachable
Responsibilities and Skills Required
- A strong background with Cisco networking is an absolute.
- Experience with Cisco telephony products, particularly Webex Calling, Webex Contact Center and management of services via the Cisco Control Hub.
- Possess a firm understanding of SIP-trunking architectures and can manage phone number transfers from both analog and other SIP providers in support of acquisitional activities.
- Five to Ten years of experience in a large-scale networking environment consisting of 100+ nodes.
- Five to Ten years of experience managing Cisco hardware components including Cisco Firepower, wireless LAN controllers, routers, and switches (including Catalyst and Nexus 7K and 9K).
- Bachelor's degree in information technology or equivalent; or 5-10 years related experience in LAN/WAN networking environments.
- Provide primary support for the enterprise WAN/LAN/WLAN environment.
- Experience with Fortinet SDWAN technologies both from an implementation and support standpoint.
- In-depth knowledge and experience with on-prem Cisco Wireless LAN Controllers and wireless networking best practices. Ability to design, implement, configure, manage, and troubleshoot wireless networks, preferably in a manufacturing setting.
- Document network and device diagrams, with process flow diagrams as required as part of the Change Management process.
- Monitors network and device performance, recommends, and implements changes.
- Collaborates with our network support vendors and partners as required
- Collaborates with our telecom managed services organization in maintaining the health of our telecom platform.
- Implements device and network changes while adhering to company change control policies.
- Responsible for enterprise core networking design, support and maintenance for Cisco Routing, Firewall and Switching at multiple locations
- Perform troubleshooting using tools such as Wireshark for packet captures and traffic analysis to resolve issues
- Maintain IP scheme and manage DHCP scopes and DNS records. Experience with an enterprise DDI management platform, such as Efficient IP used by Overhead Door, is highly preferred.
- Experience upgrading and patching firmware on Cisco network infrastructure
- It is an essential function of this job to show up on time and be ready to work your regularly scheduled hours.
Beneficial Skills and Certifications
- CCNA - Cisco Certified Network Associate
- CCIE Enterprise Infrastructure
- CCIE Enterprise Wireless Knowledge and skills configuring and using Solarwinds
- Experience with Meraki (not currently used by Overhead Door)
- Knowledge and experience with F5 Load Balancers
- Knowledge, and experience with Cisco Cloud telephony, Webex Calling, Webex Meetings, and Webex Contact Center.
Network & telecom engineer-cisco
Posted today
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Job Description
The PositionThe Network & Telecom Engineer will be responsible for implementing, monitoring and maintaining all company networks and telephony configurations. We have adopted a Cisco networking standard for all switch, router, and firewall hardware and as such we need someone with hands-on practical Cisco networking experience. Our wide area network (WAN) consists of 106 sites across the United States, Canada, Mexico and India and is a Fortinet SDWAN design. Additionally, the company has recently migrated the Cisco phone system from an on-premise configuration to the Cisco Cloud, utilizing Webex Calling and Webex Contact Center. As such, this position will work closely with a 3rd party managed services organization in support of these platforms as well.Our ideal candidate will possess the following traits:Results-driven and self-motivated to manage multiple tasks, projects, and workloadStrong verbal and written communication skills to support to the needs of our production facilities, warehouses, and sales centers, to help align IT with the needs of the businessDrive to learn the environment and current configurations to challenge the status quo and recommend best practice configurations for our environment.Team player who can also work independently on projects and objectives to become an asset for team and organization.Strategic thinker who learns of new networking methodologies for future design and implementation in our networkStrong analytical and troubleshooting skills, with a customer centric focus on Service Availability.Desire to understand and identify the root cause of issues, to implement change that prevents issues from re-occurring.Possesses and maintains knowledge, skills and experience with Cisco wireless networks including WLC’s (Wireless Lan Controllers)Accepts direction and is coachableResponsibilities and Skills RequiredA strong background with Cisco networking is an absolute.Experience with Cisco telephony products, particularly Webex Calling, Webex Contact Center and management of services via the Cisco Control Hub.Possess a firm understanding of SIP-trunking architectures and can manage phone number transfers from both analog and other SIP providers in support of acquisitional activities.Five to Ten years of experience in a large-scale networking environment consisting of 100+ nodes. Five to Ten years of experience managing Cisco hardware components including Cisco Firepower, wireless LAN controllers, routers, and switches (including Catalyst and Nexus 7 K and 9 K).Bachelor's degree in information technology or equivalent; or 5-10 years related experience in LAN/WAN networking environments.Provide primary support for the enterprise WAN/LAN/WLAN environment.Experience with Fortinet SDWAN technologies both from an implementation and support standpoint.In-depth knowledge and experience with on-prem Cisco Wireless LAN Controllers and wireless networking best practices. Ability to design, implement, configure, manage, and troubleshoot wireless networks, preferably in a manufacturing setting.Document network and device diagrams, with process flow diagrams as required as part of the Change Management process.Monitors network and device performance, recommends, and implements changes.Collaborates with our network support vendors and partners as requiredCollaborates with our telecom managed services organization in maintaining the health of our telecom platform.Implements device and network changes while adhering to company change control policies.Responsible for enterprise core networking design, support and maintenance for Cisco Routing, Firewall and Switching at multiple locationsPerform troubleshooting using tools such as Wireshark for packet captures and traffic analysis to resolve issuesMaintain IP scheme and manage DHCP scopes and DNS records. Experience with an enterprise DDI management platform, such as Efficient IP used by Overhead Door, is highly preferred.Experience upgrading and patching firmware on Cisco network infrastructureIt is an essential function of this job to show up on time and be ready to work your regularly scheduled hours.Beneficial Skills and CertificationsCCNA - Cisco Certified Network AssociateCCIE Enterprise InfrastructureCCIE Enterprise Wireless Knowledge and skills configuring and using SolarwindsExperience with Meraki (not currently used by Overhead Door)Knowledge and experience with F5 Load BalancersKnowledge, and experience with Cisco Cloud telephony, Webex Calling, Webex Meetings, and Webex Contact Center.