9,157 Telecom Support jobs in India

Company Overview

TeachEdison is an innovative Education Technology company dedicated to developing high performance software solutions for educators. Our flagship product, EdisonOS, is a comprehensive operating system designed for the knowledge commerce industry. With a dynamic team of 11-50 employees, TeachEdison aims to enhance the educational experience through cutting-edge technology. Headquartered in Bangalore, we are committed to driving success in the software development industry.

Job Overview

We are seeking a dedicated Junior Customer Support professional to join our team in Coimbatore. The role requires 1 to 3 years of relevant work experience in customer support and is a full-time position. As a Junior Customer Support representative, you will be the first point of contact for our clients, ensuring they receive exceptional service and support for our products.

Qualifications and Skills

• Excellent verbal and written communication skills, adaptable to different customer situations.
• Active Listening (Mandatory skill) to effectively understand customer needs and issues.
• Strong problem-solving skills, with the ability to think quickly and provide appropriate solutions.
• Conflict Resolution (Mandatory skill) capabilities to handle challenging situations calmly and effectively.
• Proficiency in using customer support software and tools to record and manage customer interactions efficiently.
• Communication (Mandatory skill) skills to explain complex technical concepts in simple terms to non-technical users.
• A detail-oriented mindset, ensuring accuracy in logging and resolving customer issues.
• An empathetic approach to customer service, understanding the importance of building positive relationships.

Roles and Responsibilities

• Serve as the first point of contact for customers seeking assistance with product-related inquiries and issues.
• Identify and assess customers needs to achieve satisfaction, providing timely and accurate information.
• Handle customer complaints by providing appropriate solutions and alternatives promptly.
• Follow up with customers to ensure their technical issues are fully resolved.
• Maintain detailed records of customer interactions and process customer accounts using support system tools.
• Collaborate with internal teams to share insights and ensure continuous product improvement.
• Stay updated with industry knowledge to provide the best possible service to customers.
• Ensure customer feedback is captured and reported to improve the overall customer experience.

Role & responsibilities

Deliver and support health payer member enrolment, premium billing and payment application, provider demographic data updates and core medical claim processing.

Provide customer service, track and resolve provider and member inquiries.

Need excellent Excel skills

Excellent communication skill required to deal with clients

Job Title:Customer Support

Responsibilities:

1. Listen to customers’ concerns, issues and questions
2. Resolve customers’ concerns and answer customers’ questions to your best ability
3. Maintain a positive attitude and calmly respond to customers’ complaints

Primary skill:

1. Good communicative skill
2. Fluent English speaking and writing.

Internship duration:6 Months

 salary range in CTC:First 6 months stipend. After that confirmation depending on the individual’s performance .

Roles & Responsibilities: 

 - Managing end to end bookings, service and operations 

 - Responsible for supply generation by onboarding and training new partners 

 - Accountable for ensuring a consistent pipeline and development of partners in the designated region

 - Handling customer queries and complaints in a timely manner 

 - Call potential partners to explain business product and service offerings 

 - Coordinate with clients, vendors and supply team 

 - Collaborating with other departments to enhance the company's products and processes

 - Define and analyze metrics and KPIs to efficiently track progress 

Perks: 

- Rewards, Incentives & Bonuses 

- Special Meals & Food Trials 

- Full of Learning’s 

Other Details: 

- Seeking individuals who are energetic, confident, and possess strong street smarts

- Great communication and soft skills 

- Foodies are preferred

Hiring for Customer Support Analyst

With Good communication skills

Interviews will conducted Face to Face

6 days of working and 1 week off

rotational shifts and rotational week off's

work from office

Contact Number -

Email id - (HIDDEN TEXT)

Role Summary: The role is for a Customer Service Executive position based in Vikhroli (West), Mumbai. It

involves handling customer queries over calls, ensuring quality service delivery, and working in a 24x7 rotational

shift environment. Strong communication skills and a customer-first attitude are key for this position.

FEEL FREE TO CALL OR WHATSAPP AT KHUSHI

Key Responsibilities

 Handle inbound and outbound customer calls in a professional manner.

Resolve customer queries and issues promptly and accurately.

aintain high levels of customer satisfaction through effective communication.

dhere to quality and performance standards (AHT, CSAT, etc.).

ecord and update customer information as per process guidelines.

scalate unresolved issues to the appropriate departments when needed.

ork collaboratively with team members and support functions.

tay updated with product knowledge and process changes.

nsure compliance with company policies and customer data confidentiality.

Requirements

to 4 years in customer service or a related field (BPO experience is a plus)

xcellent verbal communication with a clear, neutral accent

bility to understand customer concerns and provide appropriate resolutions

ust be open to working in 24x7 rotational shifts, including night shifts

Job Role: 

·   Answer inbound calls and assist customers with their Queries/Request/Complains.

·   Raise Request & Complaints on behalf of the customer in the CRM tool.

·   Generate leads and educate customers about new products & their benefits.

·   Maintain and adhere to compliance guidelines

·   Capture problem indicators, highlight and suggest improvement

·   Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy

·   Maintain adequate knowledge levels on products, processes and systems used

·   Ensure sales target are met

·   Skills Required:

o  Excellent verbal communication skills

o  Ability to comprehend, capture as well as interpret basic customer information

o  Strong customer service focus

o  Knowledge of Banking / Credit cards preferred

Languages Required: English + Hindi (compulsory). 

Education: Graduates (Any stream)

For more info contact to

Kanmani.S

Roles and Responsibilities

• Provide exceptional customer support to clients through phone calls
• Handle customer queries related to products/services offered by Accenture.
• Resolve issues promptly and efficiently while maintaining a high level of professionalism.
• Collaborate with internal teams to resolve complex customer complaints.
• Meet performance targets set by the organization for quality, productivity, and sales metrics.

Desired Candidate Profile

• 0-5 years of experience in BPO/Call Centre environment (International Voice Process).
• Excellent communication skills with ability to handle international customers effectively.
• Strong problem-solving skills with attention to detail and analytical thinking.
• Ability to work in rotational shifts including night shifts (if required).
• Graduation from any stream with good English language proficiency.