1,742 Telecoms Technician jobs in India

• Design, install, configure, and maintain telecommunications systems, including PBX, VoIP, mobile network infrastructure, and related hardware.
• Monitor network performance and troubleshoot telecommunications issues to ensure optimal operation and service quality.
• Implement and manage security measures for telecommunications systems.
• Plan and execute upgrades and expansions of the telecommunications network.
• Develop and maintain comprehensive documentation for all telecommunications systems and processes.
• Collaborate with vendors to evaluate, procure, and implement new telecommunications technologies.
• Provide technical support for telecommunications-related incidents and resolve them promptly.
• Conduct performance analysis and capacity planning for voice and data traffic.
• Stay updated on the latest advancements in telecommunications technology and industry standards.
• Participate in on-call rotations to provide emergency support for critical telecommunications issues.
• Ensure the reliability and availability of all communication channels.
• Assist in the development and testing of disaster recovery and business continuity plans.
• Manage voice and data circuits, ensuring efficient utilization.
• Train junior team members on telecommunications systems and best practices.
• Liaise with service providers to resolve service-related issues.

• Bachelor's degree in Telecommunications Engineering, Electrical Engineering, Computer Science, or a related field.
• Minimum of 6 years of experience in telecommunications engineering and network management.
• Proven expertise in designing, implementing, and managing VoIP systems, PBX, ACD, and related call center technologies.
• Strong knowledge of mobile network technologies (e.g., 4G/5G) and associated infrastructure.
• Experience with network protocols relevant to telecommunications (e.g., SIP, H.323, TCP/IP).
• Familiarity with fiber optics and wireless communication systems.
• Relevant certifications (e.g., CCNA Voice, vendor-specific certifications) are a plus.
• Excellent analytical, problem-solving, and troubleshooting skills.
• Strong communication and interpersonal abilities.
• Ability to work effectively in a hybrid work environment and independently.

• Install, configure, and maintain telecommunications equipment, including routers, switches, modems, and fiber optic systems.
• Perform site surveys and assessments to determine optimal equipment placement and configuration.
• Diagnose and resolve network connectivity and performance issues.
• Conduct regular system checks and preventative maintenance to ensure uptime.
• Collaborate with network operations and engineering teams to implement upgrades and new solutions.
• Respond to service outages and critical issues in a timely manner.
• Document network configurations, troubleshooting steps, and resolutions.
• Train junior technicians and provide technical support to end-users.
• Stay up-to-date with the latest telecommunications technologies and best practices.
• Manage inventory of equipment and spare parts.
• Adhere to safety protocols and company procedures.

• Bachelor's degree in Electrical Engineering, Telecommunications, Computer Science, or a related field.
• Proven experience (3+ years) in telecommunications network installation and maintenance.
• Strong understanding of networking protocols (TCP/IP, MPLS, BGP, etc.).
• Experience with fiber optic splicing and testing.
• Proficiency in diagnosing and resolving hardware and software issues on Cisco, Juniper, or similar equipment.
• Familiarity with wireless communication technologies is a plus.
• Excellent problem-solving, analytical, and troubleshooting skills.
• Strong communication and customer service skills.
• Ability to work flexible hours, including occasional evenings and weekends, and travel within the designated service area.
• Must be comfortable working both on-site in Ghaziabad, Uttar Pradesh, IN and remotely.

Roles and Responsibilities

Monitoring and upkeep of existing systems of HUB including Base Band System, RF System & Networking equipments.

Maintain a log book for any observed problem and action taken to resolve the problem. Status of system including the problem observed has to be reported daily.

Preventive maintenance of equipments at sites

Maintenance of records and its upkeep

Training of customers staffs as and when required.

Liaison with customers.

Spare management, Coordination with vendors & customers, OEM is the responsibility of engineer.

Satellite shifting/ emergency activities/ exigencies

Qualification Required:

Candidate should have completed his BTech/ B.E in IT/ECE/CS.

• Lead the design, development, and deployment of advanced telecommunications systems and networks.
• Architect robust and scalable network infrastructures, including wireless, wired, and optical components.
• Evaluate and integrate new telecom technologies and solutions.
• Mentor and guide a team of telecom engineers, fostering technical expertise.
• Troubleshoot and resolve complex network performance and connectivity issues.
• Collaborate with product management, operations, and other engineering teams.
• Define technical specifications, standards, and best practices for telecom deployments.
• Manage vendor relationships and oversee the procurement of telecom equipment.
• Ensure the security, reliability, and performance of telecommunications infrastructure.
• Stay current with industry trends and advancements in telecommunications.

• Bachelor's or Master's degree in Telecommunications Engineering, Electrical Engineering, Computer Science, or a related field.
• Minimum of 5-7 years of progressive experience in telecommunications engineering.
• Proven experience in leading telecom engineering projects.
• In-depth knowledge of telecom protocols, standards, and technologies (e.g., 5G, LTE, VoIP, MPLS, SD-WAN).
• Experience with network design and simulation tools.
• Strong understanding of network security principles.
• Excellent analytical, problem-solving, and critical thinking skills.
• Effective leadership, communication, and interpersonal skills for remote collaboration.
• Ability to work independently and manage multiple projects simultaneously.
• Relevant industry certifications are a plus.

Mandatory Technical Skills:

• Experience administrating and supporting Genesys Cloud.
• Exp in Inbound and outbound Call management on Genesys Cloud
• Support and administration of Genesys Cloud that includes Move, Add, Change and delete administration of Users, Queues, Skills, call flow, roles and permissions.
• Experience in understand and building flows within Genesys Cloud Architect
• Good knowledge of Voice Networking, VOIP, and Contact center Technology, Application Networking, Voice Gateways, Gatekeepers, H323, IP Telephony etc.
• Understanding & hands on experience of SIP Protocols, Avaya SBC
• Experience of Avaya Voice Platform will be an added advantage.
• Should have good troubleshooting and analytical skills.
• Advanced IT-knowledge
• Social competence and pronounced communication skills.
• Independent working style and high commitment

Roles & Responsibilities:

• Provide support coverage for multiple locations during designated shifts including night shift as needed.
• Work in resolving tickets, outages and reported problems.
• Participates and leads in Incident Management calls related to enterprise VoIP network infrastructure, troubleshoot, and provides evidence as required.
• Create, Maintain, and Report on the Call Management System (ACD) including Call Vectors and Scripts.
• Work with Third Party Providers to assist in Problem resolution of telecommunication Problems.
• Troubleshoot and resolve customer requests, issues in line with customer agreements with agreed timelines.
• Maintain and update voice network diagrams and vendor information for voice network devices Performs Root Cause Analysis
• Should have focus on Change Management, Incident management, Problem Management.
• Monitor health and performance to ensure continued, uninterrupted operation of the telephony systems.
• Call Flow Design in interaction (ACD, CTI, IVR) for GENESYS Pure Cloud
• Carrier Service Number Management
• Responsible for ensuring the operational readiness of the IT and ACD networks via monitoring systems and UHDs
• Extended fault processing (equivalent to 2nd level support of manufacturers) of IT and ACD networks via monitoring systems and UHD, ensuring availability of systems
• Comply with the ratios/objectives established in the service (KPI, SLA, SolveIT)

Educational Background:

• Bachelor's Degree in IT / Computer Studies or Engineering & Management or similar education
• Certification ITIL V3 Foundation

• Design, install, configure, and maintain telecommunications network equipment and systems.
• Monitor network performance and troubleshoot network issues to ensure optimal connectivity and reliability.
• Implement and manage network security measures to protect against unauthorized access and cyber threats.
• Plan and execute network upgrades, expansions, and migrations.
• Develop and document network diagrams, configurations, and standard operating procedures.
• Collaborate with cross-functional teams to support business requirements and ensure network integration.
• Perform root cause analysis for network outages and performance degradation.
• Stay up-to-date with the latest telecommunications technologies and industry trends.
• Manage network inventory and vendor relationships.
• Ensure adherence to quality standards and service level agreements (SLAs).
• Provide technical support and guidance to other IT personnel and end-users.
• Test and evaluate new network hardware and software solutions.
• Participate in on-call rotation for emergency network support.
• Optimize network traffic and bandwidth utilization.
• Contribute to the development of network capacity planning.

• Bachelor's degree in Electrical Engineering, Computer Science, Telecommunications, or a related field.
• Minimum of 3-5 years of experience in telecommunications network engineering.
• Proficiency in network protocols such as TCP/IP, BGP, OSPF, MPLS, and Ethernet.
• Experience with various network hardware vendors (e.g., Cisco, Juniper, Nokia).
• Knowledge of telecommunications technologies including mobile networks (4G/5G), fiber optics, and VoIP.
• Familiarity with network monitoring and management tools.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Ability to work independently and manage time effectively in a remote environment.
• Relevant certifications (e.g., CCNA, CCNP) are a plus.
• Understanding of network security principles.
• Experience with scripting for network automation is advantageous.

• Design, implement, and maintain telecommunications network infrastructure.
• Configure and manage network devices, including routers, switches, and firewalls.
• Monitor network performance, identify bottlenecks, and implement solutions.
• Troubleshoot and resolve complex network issues in a timely manner.
• Ensure network security and compliance with industry standards.
• Develop and maintain network documentation and diagrams.
• Perform capacity planning and optimize network resources.
• Collaborate with cross-functional teams on network projects.
• Stay updated with the latest advancements in telecommunications technology.
• Respond to network emergencies and perform necessary maintenance.

• Bachelor's degree in Electrical Engineering, Computer Science, Telecommunications, or a related field.
• Minimum of 4 years of experience in telecom network engineering.
• In-depth knowledge of networking protocols (TCP/IP, MPLS, BGP, OSPF).
• Experience with network hardware from vendors like Cisco, Juniper, etc.
• Familiarity with network monitoring tools (e.g., Nagios, SolarWinds).
• Strong understanding of network security principles.
• Excellent analytical and problem-solving skills.
• Proficiency in network design and documentation.
• Ability to work effectively in a team and independently.

• Designing and planning telecommunication network infrastructure, including fiber optic networks, wireless systems, and core network components.
• Installing, configuring, and commissioning network equipment such as routers, switches, base stations, and transmission systems.
• Monitoring network performance and availability, identifying and resolving network issues proactively.
• Performing routine maintenance, upgrades, and optimization of network elements to ensure high availability and efficiency.
• Troubleshooting network problems, diagnosing faults, and implementing timely solutions to minimize service disruption.
• Collaborating with cross-functional teams, including operations, engineering, and customer support, to ensure seamless network services.
• Developing and maintaining network documentation, including network diagrams, configurations, and procedures.
• Ensuring network security policies and procedures are implemented and adhered to.
• Staying current with emerging telecommunication technologies and industry best practices.
• Participating in capacity planning and network expansion projects.
• Responding to network emergencies and performing on-call duties as required.
• Conducting site surveys and assessments for new network deployments.

• Bachelor's degree in Telecommunications Engineering, Electrical Engineering, Computer Science, or a related field.
• Minimum of 3-5 years of experience in telecommunications network design, implementation, and maintenance.
• Proficiency in networking protocols (e.g., TCP/IP, BGP, OSPF) and wireless technologies (e.g., LTE, 5G).
• Hands-on experience with network equipment from major vendors (e.g., Cisco, Huawei, Ericsson).
• Familiarity with fiber optic and microwave transmission systems.
• Strong understanding of network security principles.
• Excellent analytical and problem-solving skills.
• Ability to work independently and as part of a team.
• Good communication and interpersonal skills.
• Willingness to travel to sites as needed and participate in on-call rotations.