430 Telephone Operator jobs in India
Telephone Operator
Posted 5 days ago
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Job Description
At Harivallabhi, we blend tradition with elegance to bring you timeless treasures. As a newly established jewellery and apparel destination, we specialize in exquisite Gold and Silver jewellery along with a curated collection of premium Sarees. Our mission is to offer customers not just ornaments and attire, but an experience that celebrates culture, craftsmanship, and sophistication. Harivallabhi is committed to quality, trust, and customer delight through intricate designs and contemporary styles. Located in Bengaluru, we are your trusted partner in making every occasion memorable.
This is a full-time on-site role located in Bengaluru for a Telephone Operator. The Telephone Operator will be responsible for managing incoming and outgoing calls through the switchboard, providing customer support, and ensuring effective communication with clients. Daily tasks include answering and directing calls, offering information, handling inquiries, and maintaining phone etiquette.
- Phone Etiquette and Communication skills
- Switchboard Operator and Switchboard handling experience
- Customer Support skills
- Excellent verbal communication and interpersonal skills
- Ability to work independently and under minimal supervision
- High school diploma or equivalent is required; additional qualifications in customer service management are a plus
Front Office Associate (Telephone Operator)
Posted 2 days ago
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Job Description
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The Operator organizes and coordinates services to ensure that each customer experiences a memorable stay from arrival, during the stay, through to departure, in line with Hilton and the hotel policies and procedures.
**What will I be doing?**
As the Operator, you will be responsible for performing the following tasks to the highest standards:
- Actively seeking verbal feedback from customers and team members at every opportunity.
- Agree on and implement actions to make improvements to customer service.
- Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received.
- Handle complaints promptly and efficiently, taking the necessary action and informing the Guest Service Manager to follow-up where appropriate.
- Follow-up with guests to ensure satisfaction with problem resolution (service recovery).
- Positively deal with and learn from customers' complaints and comments with follow-up and feedback to the Communication Supervisor.
- Make sure all customer requests and queries are responded to promptly and effectively while assisting on the floor during peak periods each day.
- Handle all internal and external guest enquiries promptly with minimal delay, directing them to the correct parties with which they wish to speak to and provide information where necessary.
- Effectively manage all hotel communications, telephone, fax, mail, in a prompt, courteous and efficient manner, ensuring that guests feel welcome when they contact the hotel.
- Be up to date with information on facilities, attractions, places of interests, sights and activities in and around the hotel.
- Handle and deliver all messages in a private and confidential manner, ensuring privacy for guests and ensure that the messages are received and delivered clearly, accurately and in a timely manner.
- Be proactive towards customers, assisting them with any reasonable requests.
- Knowledgeable of Hilton departmental standards, ensuring consistency of standards throughout the operation by adhering to Hilton brand standards.
- Familiar with operating the telephone, FCS, OnQ PM and Micros system.
- Take on an active role in the team by being kind, cooperative, and helpful and never forgetting the person behind the guest.
- Take on an active role in the Guest Service Centre.
- Describe, assign and delegate duties and authority for the operation of the department at all times.
- Understand the situation in other departments and their implications for your own department.
- Plan ahead and ensure adequate resources are available.
- Coordinate with the Housekeeping and Engineering departments to ensure cleaning is followed up, ensuring that follow-up procedures are maintained.
- Communicate effectively with F&B and Kitchen teams to ensure in-room dining's quality and effectiveness.
- Ensure that the shift is reviewed, handovers and briefings are carried out.
- Maintain in-depth technical knowledge and skills required for the job.
- Maintain guest histories to assist with returning guests.
- Attend and participate in regular operational and hotel meetings.
- Carry out any other reasonable duties and responsibilities as requested by the Communication Supervisor.
- Understand the goals of the hotel and the department's role in achieving it, communicating these goals to the team and getting members of the team to work cooperatively with others.
- Keep up to date about departmental, hotel and company activities through regular communication meetings and memos, including special events and promotions in the restaurants and bars.
- Be aware of potential highs and lows in the business.
- Create an environment where "everyone sells".
- Forecasting potential costs.
- Following company control procedures, controlling costs without compromising standards.
- Understand the quantity and quality of people needed to operate the department.
- Regularly review individual and team performance against objectives and provide feedback.
- Participate in annual appraisals in accordance with legal and hotel guidelines and identify individual training needs.
- Understand relevant Health & Safety legislations and their implications on the operation of the department, communicating to the team their responsibilities within Health & Safety.
- Ensure that safe and healthy working practices are implemented at all times.
- Maintain personal presentation to hotel and Hilton standards.
- Ensure that all reporting and servicing deadlines are met on a timely basis.
- Adhere to the hotel's security and emergency policies and procedures.
- Carry out any other reasonable duties and responsibilities as assigned.
- The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
**What are we looking for?**
An Operator serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Minimum 2 years of experience in the same position in a 5-star international branded hotel or comparable industry related experience.
- Understand basic spoken English to meet business needs.
- Maintain a high customer service focus by approaching your job with the customers always in mind.
- Positively impact, take personal responsibility and initiative to resolve issues, communicating clearly with both customers and colleagues.
- Motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve personal performance.
- Be flexible and respond quickly and positively to changing requirements including the performance of any tasks requested of you.
- Maintain high team focus by showing co-operation and support to colleagues in the pursuit of team goals.
- Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel.
- Good organization and coordination skills.
- Strong sense of responsibility and self-motivation.
- Patient and responsible to solve all problems.
- Able to maintain excellent relations with team members.
- Able to work under great physical and mental pressure.
- Actively promote the services and facilities of Hilton brands to guests and suppliers of the hotel.
- Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
- Familiar with computer systems preferred.
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Front Office Associate (Telephone Operator)_
**Location:** _null_
**Requisition ID:** _HOT0C1RZ_
**EOE/AA/Disabled/Veterans**
Call Center Specialist
Posted 5 days ago
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Work Location: Mumbai / MH
Experience Range Required: 1-2
Job Description: voice and email support experience 1-2 years required
Essential skills :
voice and email support
Call Center Executive
Posted 6 days ago
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Job Description
Magicbricks is Times of India Company
We have free meals + Medical Insurance Excellent incentive earning policy + subsidized higher education benefits.
We are looking for immediate hiring for the following positions;
Call Center Executives, we call them "Agents or Account Managers" - 30 positions are open
Call Center Executive - Max. upto 4.8 L per annum
For all the positions the common attributes are:
1. Experience in inside sales (Tele-Calling sales in call centers) Out Bound sales process.
2. B2C sales
3. Candidates from companies like No Broker, Square Yards, Unacademy, Byjus, Vedantu, Medibuddy etc are preferred but any other company where it is B2C inside sales will also do.
4. Candidates from industry like Ed Tech and Real Estate, are preferred but any other company where it is B2C inside sales will also do.
Soft Skills:
1. Aggressive
2. Excellent English Communication skills
3. Confident
4. Presentable
Years of Experience:
Call Center Executives- Min 1 year of inside sales B2C sales experience
In this process, we have 6 days working
No night shifts, so you can tab people from international call centers also who do not want to do night shifts.
Saturdays - Sundays are working
Offs are assigned either on a Monday or on a Tuesday.
Office Location- Manyata Tech Park, Bangalore.
Hospital Call Center Manager
Posted 30 days ago
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Company Overview
Sir H.N. Reliance Foundation Hospital & Research Centre is a top-tier, multi-specialty tertiary care hospital in Mumbai with 345 beds. Known for its state-of-the-art infrastructure and a commitment to Respect for Life, it offers advanced diagnostic services and prioritizes excellence in medical care. With a legacy dating back to 1918, the hospital upholds its values through dedicated service and care, continuing a tradition of distinction in the healthcare industry.
Job Overview
We are seeking a dedicated and organized junior level Contact Center Manager to join our team at Sir H.N. Reliance Foundation Hospital & Research Centre in Mumbai. This is a full-time position where you will manage and streamline call routing processes to enhance communication efficiency in a healthcare environment. Join us to contribute to our commitment to excellent patient care and operational excellence.
Qualifications and Skills
- Proficiency in managing call routing, ensuring inbound and outbound call flows are efficient and effective.
- Excellent communication skills to interact with staff and manage patient queries professionally.
- Strong organizational skills to manage multiple tasks and streamline call center operations smoothly.
- Ability to implement and monitor call center performance metrics to ensure high-quality service delivery.
- Previous experience in a healthcare setting is preferred, providing insight into patient needs and operational goals.
- Capability to train and lead a team effectively, fostering a productive work environment.
- Problem-solving skills to quickly address and resolve any issues that arise with call handling and routing.
- Must be adept at using communication technology efficiently, ensuring all equipment functions optimally.
Roles and Responsibilities
- Manage, organize, and streamline call routing, ensuring efficient inbound and outbound call processes.
- Monitor call center operations, including assessing performance metrics to maintain service standards.
- Train and guide call center staff, ensuring team members are well-prepared to handle patient inquiries effectively.
- Address and resolve issues swiftly, maintaining a high level of quality and efficiency in call handling.
- Develop strategies to improve call center productivity and patient satisfaction rates.
- Coordinate with healthcare professionals to ensure patient needs are prioritized and met promptly.
- Maintain records of calls and manage data accurately for reporting and further improvement analysis.
- Oversee staff
Call Center Executive ( Bank)
Posted 23 days ago
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Job Description
ROLES & RESPONSIBILITIES:
To understand / analyze the nature of all channel Transactions reported by the customers at NCRP.
To Outcall the customers for the transactions reported at National Cyber-Crime Reporting Portal (NCRP).
To ensure that the data entry in FRS is captured as per the voice of the customer.
Post ascertaining the right party, caller will disclose the principle reason for the call soon after the introduction.
To understand the rightness of the transaction executed in the account across all the channels.
To ensure that the conversation of the customer is understood and documented appropriately across all platforms such as Dialler / TT and the FRM portals / Excel.
To amicably handle the customer.
To use appropriate rebuttals while on call.
Caller to understand the Telephone Etiquette while on calls, a) Be Proactive, answer the call before customer could voice out b) Listen and then Respond to calls c) Use Language which is known to customer or else to dispose the call as Language barrier d) Ensure every call ends with a WOW e) Ensure the Voice tone is structured f) Not to abruptly disconnect the call before customer could hung up g) Never use un-parliamentary words on calls. f) Never force a customer to avail a product / service g) Maintain Professionalism while on calls, never be rude or abusive even in case the customers voice tone is high h) Never react negatively on calls.
To ensure all compliance metrics are strictly adhered without any deviation.
To meet the set target.
Hiring For Call Quality Analyst In Koperkhairne (BPO Call Center)
Posted 1 day ago
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Job Description
Designation: Call Quality Analyst-(BPO Call Center)
Language : Marathi /Hindi
Location : Koperkhairane , Navi Mumbai
Salary-upto 28,000
Role and Key Responsibilities:
* Conduct Quality audits on Calls and share feedback with agents.
* Conduct compliance and Quality checks and ensure timely reporting.
* Drive continuous improvement - make recommendations and drive improvement.
* Strengthen Quality management processes/ framework to improve quality delivery.
* Ensure data management for all deliverables and be accessible without any delay.
* Participate in internal & external calibrations to ensure consistent scoring & feedback delivery approach.
Key skills & knowledge:
* Minimum 6 months experience into BPO/call centre as Quality Auditor
Understanding of the Audit & Coaching process.
* Good verbal and written communication skills.
* Hands on experience in MS Excel, Power Point presentations and Reporting knowledge.
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Customer Service
Posted 23 days ago
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Job Overview:
We are seeking a Junior Customer Service professional to join our team. This full-time position is based in Noida and requires 1 to 3 years of experience in customer service roles. As a key member of our customer service team, you will play a vital role in facilitating effective communication and coordination with clients.
Looking for only Female Candidates.
Qualifications and Skills:
- Mandatory skill: Customer service expertise with a focus on delivering exceptional customer experience.
- Mandatory skill: Coordination skills to ensure seamless communication and collaboration between internal teams and clients.
- Mandatory skill: Excellent communication skills for effectively engaging with clients and resolving queries.
- Proficiency in sales techniques to effectively cross-sell and promote additional services to clients.
- Strong conflict resolution skills to manage and resolve client issues tactfully and efficiently.
- Proven customer support experience to handle diverse client inquiries and provide appropriate solutions.
- Competency in Microsoft Office applications for preparing reports, presentations, and managing client data.
- Ability to thrive in a fast-paced environment and handle multiple tasks simultaneously with attention to detail.
Roles and Responsibilities:
- Act as the primary point of contact for customer inquiries and provide timely and accurate information.
- Coordinate with internal teams to ensure effective resolution of client issues and concerns.
- Assist in the implementation of customer service strategies to enhance client satisfaction and retention.
- Maintain accurate records of customer interactions and transactions, including details of inquiries, complaints, and comments.
- Identify opportunities to promote additional services and support cross-selling efforts to meet clients' needs.
- Prepare and present regular reports on customer service operations, including key metrics and areas for improvement.
- Collaborate with team members to develop and refine best practices for delivering superior customer service.
- Stay updated with industry trends and emerging customer service tools to enhance service delivery.
Customer Service
Posted 27 days ago
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Job Description
Job Title: International Voice Process Executive
Location: Noida (Work from Office)
Shift Timing: Night Shift (No cab facility)
Salary: 40,000 45,000/month (CTC)
Job Description:
We are looking for dynamic, confident, and fluent English-speaking professionals for our International Voice Process team. This is a full-time, night shift, work-from-office role based in Noida.
Key Responsibilities:
Handle outbound and inbound calls for international clients
Resolve customer queries efficiently and professionally
Maintain accurate call records and customer information
Achieve performance targets as per process requirements
Candidate Requirements:
Excellent verbal communication skills in English
Minimum 6 months to 1 year of experience in international voice process preferred (Freshers with excellent communication skills can also apply)
Willingness to work night shifts
Immediate joiners preferred
Contact Details:
Interested candidates can directly connect via:
Name: Meenakshi Garg
Mobile:
Email:
Perks & Benefits:
Attractive incentive structure
Professional growth opportunities
International process exposure
Note: This is a work-from-office opportunity only. No cab facility available.
Customer Service
Posted 30 days ago
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Job Description
The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists
Responsibilities
- Communicate with customers via phone, email and chat
- Provide knowledgeable answers to questions about product, pricing and availability
- Work with internal departments to meet customer's needs
- Data entry in various platforms
Qualifications
- At least 1 - 3 years' of relevant work experience
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Ability to multi-task, organize, and prioritize work