13 Telephone Operator jobs in India
Telephone Operator
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Job Description
- Answer all telephone calls and provide a well-mannered reply to all telephone callers in a professional manner.
- Mainly responsible to handle all incoming and outgoing calls at front desk of the hotel.
- Properly Switch Call to Proper Department.
- Provide through an accurate information about different services, amenities or features that the hotel provides.
- Receive telephone call within 3 rings.
- Carefully handle all telephone equipment and maintain proper telephone handling procedure set by hotel authority.
- Process all external and internal calls either by redirecting calls or assisting the guests.
- Have full knowledge of the hotel’s emergency procedures
- Have a sufficient working knowledge of all departments, in particular Housekeeping, Front Office and Engineering.
**Salary**: ₹15,000.00 - ₹20,000.00 per month
**Benefits**:
- Flexible schedule
- Food provided
- Provident Fund
Schedule:
- Flexible shift
- Rotational shift
Ability to commute/relocate:
- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Front desk: 1 year (preferred)
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Telephone Operator
Posted today
Job Viewed
Job Description
Overview
Hotel Avalon is a contemporary retreat situated in the heart of Jumeirah Village Circle, ideally positioned within close distance to Dubai’s key business districts and major leisure attractions. The hotel features 349 elegantly appointed guestrooms and suites, each thoughtfully designed to offer both comfort and convenience to guests.
Hotel Avalon has a comprehensive suite of facilities including an outdoor swimming pool, the Rayya Wellness Spa, and a state-of-the-art fitness centre, catering to the needs of business and leisure travellers alike. The hotel’s culinary offerings include Urban Eatery, an all-day dining destination, and Risen Café, renowned for its artisanal coffee and freshly baked pastries. Additionally, hotel guests get exclusive access to our Soluna Restaurants and Beach Club, on the Palm Jumeirah.
Join our dynamic team committed to delivering exceptional hospitality experiences and unlock endless opportunities for professional growth with Hotel Avalon.
The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.
Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.
At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.
Job Description
Job Description:
The Telephone Operator plays a key role in ensuring seamless communication within the hotel and with external guests. As the voice of Hotel Avalon, the Telephone Operator is responsible for answering and directing incoming calls, handling guest inquiries, managing wake-up call requests, and supporting hotel operations through effective communication. The ideal candidate is courteous, attentive, and professional, providing every caller and guest with a warm and efficient response that reflects the hotel's commitment to exceptional service.
Key Responsibilities:
Answer and direct all internal and external calls promptly and professionally using the hotel’s telephone system.
Respond to guest inquiries, requests, and concerns with accuracy and courtesy.
Process and schedule wake-up calls as requested by guests.
Handle emergency calls according to hotel protocols, including contacting relevant departments or emergency services.
Maintain confidentiality and security of guest and hotel information at all times.
Log and relay guest messages accurately and ensure timely delivery.
Provide information about hotel services, amenities, operating hours, and local attractions.
Coordinate with various departments (Housekeeping, Engineering, Front Office, F&B, etc.) to ensure guest requests are fulfilled efficiently.
Monitor and update telephone directories, extension lists, and communication logs.
Ensure the switchboard and communication equipment are functioning correctly; report any technical issues.
Assist with administrative tasks related to guest communication as needed.
Desired Skill & Expertise
High school diploma or equivalent; certification or diploma in hospitality is preferred.
Minimum 1 year of experience in a similar role, preferably in a 4-star or higher hotel.
Fluent in English (spoken and written); knowledge of additional languages such as French, Russian, Chinese, or Italian is a plus.
Strong verbal communication and listening skills.
Excellent telephone etiquette and a clear, pleasant speaking voice.
Ability to stay calm and professional in high-pressure or emergency situations.
Proficiency in telephone systems and basic computer skills; experience with hotel software (, OPERA or similar PMS) is an advantage.
High level of attention to detail and accuracy.
Flexible to work shifts, including nights, weekends, and holidays.
Options
Telephone Operator
Posted 1 day ago
Job Viewed
Job Description
**Responsibilities**:
- Handling patient calls
- Setting-up appointments
- Interfacing with patients and staff
- Maintaining database and reports
- Other duties as assigned
**Requirements**:
- Previous experience handling US healthcare patient calls is highly preferred.
- BPO / US customer support experience is mandatory.
- Excellent communication with less to no accent communication skills will be prioritized.
- Solid organizational and time management skills.
Pay: ₹25,000.00 - ₹35,000.00 per month
Schedule:
- Night shift
- US shift
Supplemental pay types:
- Performance bonus
Application Question(s):
- Are you available to start immediately?
- What is your pay expectation?
**Experience**:
- US Customer Support: 3 years (preferred)
Shift availability:
- Night Shift (required)
**Speak with the employer**
Telephone Operator
Posted 1 day ago
Job Viewed
Job Description
- To receive call and transfer to concerned.
- To provide call to staff and patients.
- To transfer message to Doctors and concerned departments.
- To transfer difficult calls concerning patients, VIP to HOD/Medical Administrator.
- To follow and maintain all standards of quality as required by the organizational standards.
Graduate with 1-2 years of experience in handling calls
Ready to do rotational shifts (Morning/Evening/Night)
Good communication skills
Pay: ₹15,000.00 - ₹20,000.00 per month
Schedule:
- Rotational shift
**Experience**:
- total work: 2 years (preferred)
**Language**:
- English (preferred)
Work Location: In person
Telephone Operator
Posted 1 day ago
Job Viewed
Job Description
- To receive incoming calls and transfer calls to appropriate location.
- To provide extension number to internal employees and external customers.
- Should have Good communication skill in English, Hindi and Gujarati.
Pay: ₹15,000.00 - ₹16,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
- Rotational shift
**Education**:
- Bachelor's (required)
**Language**:
- English (preferred)
Work Location: In person
Telephone Operator
Posted 1 day ago
Job Viewed
Job Description
1. Operates the console and materializes the calls.
2. Attends to all calls in the sequence in which they come.
3. Requests the caller to hold on if there is a delay.
4. Books trunk calls for patients and staff.
5. Keeps track of all trunk calls/phonograms and fills in the chargesheet book with the relevant details.
6. Assists in any other job as indicated by the department head.
7. Sends the chargesheet book to the bill section in the finance department in case the patient is being discharged immediately.
8. Obtains a receipt for the above.
Pay: ₹20,000.00 - ₹25,000.00 per month
Schedule:
- Rotational shift
**Experience**:
- total work: 1 year (preferred)
**Language**:
- English (preferred)
Work Location: In person
Telephone Operator
Posted 1 day ago
Job Viewed
Job Description
**Profile**
- Telephone Operator
**Company**
- UFLEX LIMITED
**Skills Required**:
- Excellent Communication Skill
- Customer Handling
- Queries Handling
**Qualification**
- Graduation
**Experience**
- Minimum 6 months in Customer support
**Job Types**: Full-time, Permanent
Pay: ₹22,000.00 - ₹28,000.00 per month
Schedule:
- Day shift
**Education**:
- Bachelor's (required)
**Experience**:
- total work: 1 year (required)
**Language**:
- English (required)
Work Location: In person
Telephone Operator
Posted 1 day ago
Job Viewed
Job Description
Salary Rs.15000/
- Timing 6 am - 2 pm or 1 pm - 9 pm
Speak to the employer -
Rotational Shift
Schedule:
- Rotational shift
**Experience**:
- total work: 1 year (preferred)
**Language**:
- English (preferred)
Work Location: In person
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Telephone Operator
Posted 1 day ago
Job Viewed
Job Description
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹18,455.00 - ₹28,755.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
- Morning shift
- Rotational shift
Supplemental Pay:
- Yearly bonus
Work Location: In person
Telephone Operator
Posted 1 day ago
Job Viewed
Job Description
Pay: ₹20,000.00 - ₹25,000.00 per month
Telephone Operator
Posted 1 day ago
Job Viewed
Job Description
A hospital telephone operator manages incoming calls, directs them to the appropriate extensions, and provides information to patients, staff, and visitors. Handle emergency calls with efficiency and must follow hospital safety and patient privacy procedures. Also schedule appointments, maintain records, and operate telecommunications equipment.
**Key Responsibilities**:
**Summary**
Ø **Answering and Directing Calls**: Answer incoming calls from patients, visitors, physicians, and hospital staff. Direct calls to the correct department or personnel within the hospital.
Ø **Message Taking and Delivery**: Take accurate messages from callers and ensure timely delivery to the intended recipient specially activating the emergency code
Ø **Patient Information and Coordination**: To Follow Hospital rules regulation in case of external calls
Ø **Hospital Directory and Information**: Maintain up-to-date hospital directories and provide accurate information to callers.
Ø **Emergency Situations**: Remain calm and composed in emergency situations and take prompt action to ensure the best possible outcome.
Ø **Maintaining a Safe and Healthy Environment**: Ensure a safe and healthy environment for patients, visitors, and staff.
**Duties and Responsibilities**
Ø **Multitasking**: Ability to handle multiple phone lines and prioritize tasks.
Ø **Conflict Resolution**: Ability to remain calm and composed in emergency situations.
Ø **Teamwork**: Willingness to work collaboratively with hospital staff to achieve common goals.
Ø **Adaptability**: Ability to adapt to changing situations and priorities in a fast-paced environment.
Ø **Patient Care**: Demonstrated commitment to providing exceptional patient care and customer service.
**Working Conditions**:
Ø **Work Environment**: Hospital environment, including noise and distractions.
Ø **Shifts**: All types of rotational shift will be there
**Education**
Ø **Qualification -HSC or Graduation Qualification is Required**
Ø **Experience - 1 Year plus as a telephone operator**
Ø **Prior Experience**: Previous experience as a telephone operator or in a related field is an asset
Ø **Communication Skills**: Good Communication Skills
**Organizational and Time Management Skills**: Ability to prioritize tasks, manage time effectively, and remain composed under pressure
or call 022- .
Current CTC:
Excepted CTC:
Notice Period:
Pay: From ₹18,000.00 per month
**Benefits**:
- Provident Fund
Work Location: In person