7,464 Telephone Support jobs in India

Job Title: Executive – Call Center

  Location: Whitefield, Bangalore

  Experience: 1–5 Years (International Voice Process Preferred)

  Industry: Healthcare

  Shift: Rotational

  Job Summary

We are seeking a motivated and detail-oriented Call Center Executive to join our dynamic healthcare team. The ideal candidate will have excellent communication skills, prior experience in an international voice process, and a passion for providing outstanding support to clients and internal teams.

    Key Responsibilities

• Handle large volumes of inbound and outbound calls with efficiency and professionalism.
  
• Understand client requirements and provide accurate, timely responses.
  
• Maintain a courteous, helpful attitude to ensure a positive client experience .
  
• Route calls to relevant departments and escalate issues as needed.
  
• Document call details as per SOPs and follow up when necessary.
  
• Monitor and respond to emails in a timely and professional manner.
  
• Coordinate and communicate effectively with internal teams.
  
• Work across multiple internal software platforms to manage tasks.
  
• Identify and escalate priority or technical issues to relevant teams.
  
• Maintain adaptability in a fast-paced and evolving environment .
  

    Requirements & Qualifications

• Excellent verbal and written communication skills in English.
  
• 1–5 years of experience in a voice-based customer service role (International process preferred).
  
• Strong listening skills and a high attention to detail.
  
• Basic proficiency in MS Office and IT tools.
  
• Ability to work independently and collaboratively.
  
• Customer-first mindset with a high level of professionalism.
  
• Willingness to work in rotational shifts, including weekends and night shifts .
  
• Background in Home Science is an added advantage.
  
• Familiarity with customer service principles and basic IT issue handling .
  

  To Apply: Send your CV to

Requirements
• Handle large volumes of inbound and outbound calls with efficiency and professionalism. • Understand client requirements and provide accurate, timely responses. • Maintain a courteous, helpful attitude to ensure a positive client experience. • Route calls to relevant departments and escalate issues as needed. • Document call details as per SOPs and follow up when necessary. • Monitor and respond to emails in a timely and professional manner. • Coordinate and communicate effectively with internal teams. • Work across multiple internal software platforms to manage tasks. • Identify and escalate priority or technical issues to relevant teams. • Maintain adaptability in a fast-paced and evolving environment.

Role Overview:

We are looking for a motivated and enthusiastic Tele-caller Intern to join our on-site team in Bengaluru. This role is critical in driving enrolments by effectively connecting with learners across India, providing clear information, resolving queries, and supporting the sales team in pre-enrolment engagement.

Key Responsibilities:

1. Cold Calling & Lead Generation:

Make outbound calls to prospective learners to promote Unacademy’s offerings.

Identify and qualify leads through effective communication.

Research and understand target audience profiles across various regions.

2. Client Interaction & Follow-Ups:

Engage with prospective learners to understand their educational needs.

Build rapport and maintain professional communication.

Schedule follow-up calls and assist in demo bookings.

3. Pre-Sales Support:

Assist the sales team by nurturing leads and sharing relevant product information.

Collaborate with team members to improve lead conversion strategies.

Share insights from calls to enhance product positioning.

4. Reporting & Documentation:

Maintain accurate records of calls, lead status, and outcomes in the CRM.

Submit regular performance reports including call volume and conversion rates.

Eligibility & Skills Required:

• Freshers or candidates pursuing/completed graduation (preferably in Business, Marketing, or related fields).
• Excellent verbal communication in English, Hindi, and Telugu (Tamil/Kannada is a plus).
• Confident, persuasive, and proactive with a positive attitude.
• Basic computer literacy; familiarity with CRM tools is an added advantage.
• Strong interpersonal skills and the ability to work both independently and in a team.

Stipend: ₹15,000 per month

Internship Duration: 3 Months

Role Overview:

We are looking for a motivated and enthusiastic Tele-caller Intern to join our on-site team in Bengaluru. This role is critical in driving enrolments by effectively connecting with learners across India, providing clear information, resolving queries, and supporting the sales team in pre-enrolment engagement.

Key Responsibilities:

1. Cold Calling & Lead Generation:

Make outbound calls to prospective learners to promote Unacademy’s offerings.

Identify and qualify leads through effective communication.

Research and understand target audience profiles across various regions.

2. Client Interaction & Follow-Ups:

Engage with prospective learners to understand their educational needs.

Build rapport and maintain professional communication.

Schedule follow-up calls and assist in demo bookings.

3. Pre-Sales Support:

Assist the sales team by nurturing leads and sharing relevant product information.

Collaborate with team members to improve lead conversion strategies.

Share insights from calls to enhance product positioning.

4. Reporting & Documentation:

Maintain accurate records of calls, lead status, and outcomes in the CRM.

Submit regular performance reports including call volume and conversion rates.

Eligibility & Skills Required:

• Freshers or candidates pursuing/completed graduation (preferably in Business, Marketing, or related fields).
• Excellent verbal communication in English, Hindi, and Telugu (Tamil/Kannada is a plus).
• Confident, persuasive, and proactive with a positive attitude.
• Basic computer literacy; familiarity with CRM tools is an added advantage.
• Strong interpersonal skills and the ability to work both independently and in a team.

Stipend: ₹15,000 per month

Internship Duration: 3 Months

Your Compass in the Health & Fitness Journey

Total Shape is a community dedicated to making the pursuit of a healthier lifestyle both achievable and straightforward. At Total Shape, we pride ourselves on delivering comprehensive information  tailored to your health and fitness journey. Our mission is to help you make informed decisions  that expedite your path to your health and fitness goals.

Since 2003, our dedicated team has worked hard to create an exhaustive  library of thorough and reliable information. Our team of 60+ team of writers, special contributors, fact checkers and medical reviewers are health and fitness experts , including registered dietitians, nutritionists, board accredited medical doctors, certified personal trainers, qualified coaches, and professional athletes who write, fact check, review and constantly update  our collection of 2,000+ articles.

The Role

Company: Total Shape

Location: Work From Home (Remote)

Salary: $700 - $00 USD/month

Key Responsibilities:

• Answer incoming calls and respond to customer queries
• Make outbound calls for follow-ups or customer outreach
• Provide accurate information and resolve issues efficiently
• Maintain clear records of customer interactions
• Follow scripts and company procedures where required

What We Offer:

• Monthly salary: 700 - 900 USD
• Remote work with flexible shifts
• Paid training and ongoing support
• Friendly, team-oriented work culture
• Opportunities for career advancement

*** Due to the large volume of applications we receive, we will only reply to those we deem qualified for the positions applied for.

We will not reply to messages sent to our social media accounts about job applications -- all communications from us will only be sent via email.

If you don't receive a message, please feel free to reapply after 6 months to another opening suitable for you in our company. ***

Ideal Profile

Requirements:

• Prior experience in a call center or customer service role is preferred
• Clear and confident English communication skills (spoken and written)
• Ability to handle high call volumes with professionalism
• Basic computer skills and familiarity with CRM systems are a plus
• Quiet work environment and reliable internet connection

What's on Offer?

• Work alongside & learn from best in class talent
• Flexible working options
• Opportunity to make a positive impact