7,542 The Taj Group jobs in India

Guest Experience Management

• Ensure a seamless check-in and check-out process.
• Address and resolve guest queries, requests, and complaints promptly.
• Maintain high service quality standards across all guest touchpoints.

Operations Coordination

• Oversee daily hotel operations across front office, housekeeping, F&B, and maintenance.
• Monitor staff schedules, attendance, and performance to ensure smooth shift operations.
• Conduct daily briefings with department heads and ensure task allocation.

Quality & Compliance

• Ensure compliance with hotel SOPs, hygiene standards, and safety protocols.
• Conduct regular audits of rooms, restaurants, banquet areas, and common spaces.
• Maintain proper documentation of operational processes and ensure adherence to regulations.

Financial & Inventory Management

• Support cost control through monitoring of expenses and resource utilization.
• Assist in managing room occupancy, revenue targets, and departmental budgets.
• Coordinate with procurement team for timely supply of housekeeping and F&B inventory.

Team Management

• Supervise and guide junior staff members to ensure smooth workflow.
• Provide training and mentoring to enhance team efficiency and service quality.
• Foster a positive work culture, motivating staff to deliver exceptional service.

Reporting & Coordination

• Prepare daily/weekly operational reports for management review.
• Coordinate with external vendors, event organizers, and travel agencies when required.
• Support the General Manager in implementing new strategies and guest engagement initiatives.

Job Type: Full-time

Pay: ₹10, ₹15,000.00 per month

Work Location: In person

Company Description

Hotel Palace View - Murshidabad is a hospitality company based in Lalbagh, Murshidabad, West Bengal. Known for its excellent service and luxurious accommodations, this hotel caters to travelers seeking both comfort and grandeur. Hotel Palace View prides itself on creating memorable experiences for its guests through exceptional service and attention to detail.

Role Description

This is a full-time on-site role for a Hotel Operations Manager located in Murshidabad. The Hotel Operations Manager will oversee daily operations, ensure customer satisfaction, manage staff, and maintain high standards of service. Additional responsibilities include handling guest inquiries and complaints, overseeing financial management, and ensuring compliance with safety and health regulations. The role involves training staff and continuously improving operational efficiency.

Qualifications

• Operations Management skills with experience to handle newly established property.
• Customer Satisfaction and Customer Service skills
• Effective Communication skills
• Training and team management skills
• Proven experience in hospitality or hotel management
• Strong leadership and organizational skills
• Ability to work effectively in a fast-paced environment
• Bachelor's degree in Hospitality Management, Business Administration.

Role of a hotel operations manager:

It involves overseeing daily hotel activities, ensuring guest satisfaction, and managing staff and budgets across departments like front desk, housekeeping, and maintenance. Key responsibilities include managing staff, handling guest complaints, implementing and enforcing health and safety standards, and coordinating with department heads to streamline operations and achieve financial goals.

Core Responsibilities:

Oversee daily operations: Manage the day-to-day functions of all departments, including front desk, housekeeping, food and beverage, and maintenance, to ensure smooth operation.

Ensure guest satisfaction: Maintain high standards of service, handle guest complaints and issues promptly, and implement strategies to enhance the guest experience.

Manage staff: Recruit, train, and supervise hotel staff to maintain high service standards. This includes creating work schedules and fostering a positive work environment.

Financial management: Develop and monitor budgets, manage forecasts, control expenditure, and implement strategies to maximize profitability and revenue.

Implement and enforce policies: Ensure the hotel complies with all health, safety, legal, and licensing regulations.

Develop and implement operational policies and procedures.

Coordinate with departments and vendors: Work with department heads to streamline operations and resolve issues.

Manage relationships with vendors and suppliers to ensure necessary supplies and services are maintained.

Facility maintenance: Supervise and conduct inspections of hotel facilities to ensure they are clean, well-maintained, and properly equipped.

Qualifications

• Strong Operations Management skills
• Excellent Customer Satisfaction and Customer Service skills
• Effective Communication skills
• Experience in Training and developing staff
• Ability to work on-site in Hyderabad
• Bachelor's degree in Hospitality Management, Business Administration, or related field is preferred
• Proven leadership and team management experience
• Strong problem-solving and decision-making abilities

We are looking for a Hotel Operations Executive to manage site operations, facilities ,and Administrative functions. The ideal candidate should have experience in facility management and administrative roles.

Role & responsibilities

• Oversee daily site operations and facility maintenance
• Coordinate with vendors for services and repairs
• Manage office supplies and equipment
• Ensure a safe and productive work environment
• Handle administrative tasks such as record keeping and reporting

Preferred candidate profile

• Preferably male candidate
• 1-3 years of experience in Facility/Site Admin roles
• Ability to draft professional emails
• Experience in hotel operations is an added advantage
• Good organizational skills and attention to detail

Contact - HR Rasigapriya

Phone no call / what's App)

How to apply: Email-

Company location: Kelambakkam(opp to VIT)

Role & responsibilities

Operational management

• Oversee and coordinate the daily activities of departments like the front desk, housekeeping, and maintenance.
• Ensure all operational procedures are followed to maintain high standards of service, cleanliness, and efficiency.
• Implement and enforce health, safety, and fire procedures throughout the hotel.
• Conduct regular inspections of the facilities.

Financial management

• Manage budgets, forecast revenue, and monitor expenditures to control costs and maximize profitability.
• Track financial performance and provide reports to senior management.
• Monitor inventory and coordinate with vendors for supplies and services.

Guest and staff management

• Ensure exceptional guest satisfaction by addressing complaints and resolving issues promptly.
• Recruit, train, and supervise hotel staff, including managing work schedules and monitoring performance.
• Promote a culture of excellent guest care and service among the staff.

Strategy and compliance

• Develop and implement new strategies to increase revenue and occupancy rates.
• Ensure the hotel complies with all local laws, regulations, and company policies.
• Coordinate with other managers and external parties, such as event planners and travel agencies.

For enquiry

Responsibilities:

* Collaborate with departments on strategic planning & execution

* Ensure guest satisfaction through quality service delivery

* Oversee hotel operations from A-Z

* Manage staff performance & development

Company Description

Garuda Nest offers homestays and deluxe rooms for travelers visiting Tirupati and Tirumala for Lord Venkateswara's Darshan. Our services include accommodation, local temple guidance, and local travel support, including airport pickup and drop. We are committed to providing an excellent stay experience for all our guests.

Role Description

This is a full-time on-site role located in Tirupati Urban. The Hotel Operations Manager will oversee daily operations, ensure customer satisfaction, manage staff training, handle customer service activities, and maintain efficient communication within the team. The manager will also be responsible for maintaining high standards of service and addressing any operational issues promptly.

Qualifications

• Proven skills in Operations Management
• Strong focus on Customer Satisfaction and Customer Service
• Effective Communication skills
• Experience in staff Training
• Ability to work on-site in Tirupati Urban
• Strong problem-solving skills and attention to detail
• Previous experience in the hospitality industry is a plus
• Bachelor's degree in Hospitality Management, Business Administration, or related field

This role involves managing all departments (front office, housekeeping, food and beverage, maintenance, etc.), supervising staff, ensuring compliance with policies, and optimizing profitability and guest satisfaction.

Contact: HR)

Perks and benefits

Fooding And Lodging for Outsider Candidates only

About the company

Treebo Hospitality Ventures is India's most loved brand and one of the largest chains in the budget segment of

hospitality. With a network of 850+ hotels across 120+ cities, Treebo offers travellers the unprecedented value

proposition of high-quality stays at affordable prices wherever they go. We are proud of putting dignity back

into budget travel where earlier the traveller was forced to contend with poor quality and hygiene.

Treebo Hospitality Ventures masterfully combines engineering prowess with deep hospitality expertise. Our

operational ethos is clear and focused from Treebo Club, an innovative distribution platform and extremely

rewarding loyalty programme to Hotel Superhero, a cutting-edge SaaS solution and a comprehensive hotel

management software.

With a strong technological foundation and a passion for hospitality, THV aims to deliver exceptional

experiences across our diverse portfolio. Our range of brands—Itsy Hotels, Treebo, Treebo Premium and

Medalio—provides a symphony of choices that blend quality, comfort and affordability.

Treebo is a Great Places to Work certified organisation. We take immense pride in our culture which is built on

a strong foundation of 7 values. Some of these values include - "Exhibit Owner Mindset" and "Have the

humility and hunger to learn and help learn", amongst others. We strongly believe in offering our people -

"Treebs", as they are called - unmatched opportunities to learn and grow. If you're looking to work at a place

that is built on strong fundamentals of business and professional conduct, Treebo is the place for you.

About the Role

As an Area General Manager, you will be responsible for executing the company's strategic vision of

democratizing the joy of travel. You will be responsible for a given area and the portfolio there in to ensure

highest levels of guest experience, product quality and business & profitability of the assets. While managing

the operations and enabling sales for your portfolio, you will also drive the expansion of our hotel portfolio

across your area and beyond through your network. This is a mission critical role that requires a perfect

balance of delivering operational excellence, relationship management, and a business development mindset.

Key Responsibilities -

1) Operational Excellence

● Oversee day-to-day operations across multiple hotel properties in your area, ensuring adherence to

brand standards and service benchmarks

● Drive compliance with Treebo's brand standards and SOPs, health and safety guidelines, and service

quality norms

● Conduct audits, quality assurance checks, and drive corrective/preventive actions through hotel partners

to maintain Treebo standards

● Act as the key liaison between the company and hotel partners, ensuring seamless coordination and

timely issue resolution

● Monitor and enhance overall guest satisfaction by ensuring prompt and effective service recovery

mechanisms

2) Business Development & Growth

● Identify, evaluate, and onboard new hotel properties to expand the company's portfolio within the

assigned area

● Negotiate terms of the agreement and ensure complete alignment with Treebo's operating procedures

before onboarding any hotel

● Collaborate with the central business development team to oversee launch process of the signed

properties

3) Sales & MICE

● Drive regional sales performance by collaborating with internal sales teams and property owners to

achieve revenue targets for your portfolio

● Identify and push sales POCs to close MICE deals for your portfolio properties

● Support pricing, promotions, and campaigns to drive business at the property level

● Engage with local corporate clients, event organizers, and travel planners to push business to your

portfolio if needed

4) Team & Partner Management

● Lead, mentor, and develop on-ground portfolio hotel teams to deliver exceptional guest experience in the

segment

● Train hotel staff in brand values, SOPs, and customer service skills to ensure consistency

● Build strong relationships with hotel owners and partners to foster collaboration and long-term

association

What Are We Looking For -

● Strong communication, leadership, and stakeholder management skills.

● 4–6 years of experience in hospitality management with demonstrated success in both operations and

business development.

● Proven experience in property acquisition and/or sales in hospitality.

● Knowledge and experience in the MICE segment is highly desirable.

● Analytical mindset with problem-solving and decision-making capabilities.

● Ability to thrive in a dynamic, fast-paced environment.

● Willingness to travel extensively within the assigned geography.

● Entrepreneurial approach with a strong focus on execution and accountability.