9,210 Ticketing Support jobs in India

• Troubleshooting : Provide technical assistance to customers by diagnosing, troubleshooting, and resolving technical issues related to software, hardware, or network systems.
• Issue Resolution : Address and resolve customer technical issues efficiently, escalating complex issues to higher-level support teams if necessary.
• Product Support : Assist customers with the installation, configuration, and maintenance of products or services, including setting up software and hardware.
• Documentation & Reporting : Maintain clear, accurate, and detailed records of technical issues, solutions, and customer interactions in the company's ticketing system.
• Customer Communication : Communicate effectively with customers via phone, email, or chat to gather relevant details about technical problems and provide clear instructions or solutions.
• System Testing & Diagnostics : Test and diagnose hardware and software systems to identify potential problems before they affect customers.
• Escalation Management : Escalate unresolved or complex issues to senior technical support teams, ensuring proper follow-up until resolution.
• Knowledge Base Updates : Contribute to the company's knowledge base by documenting common issues and solutions to assist future troubleshooting efforts.
• Product Updates : Keep up-to-date with new product features, system upgrades, and patches to provide accurate advice and troubleshooting steps to customers.
• Training & Education : Provide technical training to end-users on the usage, maintenance, and troubleshooting of company products and services.
• Remote Support : Offer remote troubleshooting and support via remote access tools to resolve customer issues efficiently.
• Customer Feedback : Gather and report customer feedback to improve products, services, and the overall technical support experience.

• Technical Proficiency : Strong understanding of the company's products and services, with experience in troubleshooting technical issues related to hardware, software, or network systems.
• Problem-Solving : Ability to diagnose and resolve technical issues quickly and effectively, with a focus on customer satisfaction.
• Communication Skills : Excellent verbal and written communication skills, with the ability to explain complex technical concepts in a simple and clear manner.
• Attention to Detail : Ability to accurately record and document technical issues, resolutions, and customer interactions.
• Patience & Empathy : A calm and empathetic approach when dealing with frustrated or non-technical customers, ensuring positive customer experiences.
• Multitasking : Ability to manage multiple support tickets simultaneously while prioritizing based on urgency and impact.
• Technical Tools : Experience with ticketing systems (e.g., Zendesk, Freshdesk), remote desktop software, and other IT support tools.
• Time Management : Ability to manage time effectively to meet customer needs within designated timeframes or service level agreements (SLAs).
• Team Collaboration : Ability to work collaboratively with cross-functional teams, such as engineering or product management, to address recurring issues and improve product functionality.
• Adaptability : Ability to quickly learn new technologies, software, or systems, and stay updated on changes in the technical landscape.

Job description

Responsibilities:
List the responsibilities, these should be the roles KPIs that we would measure
on
Essential functions and duties:
1. Takes ownership of technical issues and works towards getting them
resolved to closure with a minimum TAT.
2. Works with existing team members to successfully triage tech support
tickets
3. Provides responsive and exceptional support to customers
4. Resolves escalated customer complaints without the need for team lead
intervention
5. Documents troubleshooting and problem resolution steps
6. Participates in providing training to customers if required
7. Gathers performance metrics
8. Performs other related duties and responsibilities as assigned
Requirements:
For the Type role activities we have identified the required skills, this list must
cover all of them along with educational and other qualifications
1. Bachelor's degree in engineering preferably CS/IT required
2. Experience/ Keen interest with relational Database systems such as Jira
and MySQL preferred
3. Excellent communication skills in English
4. Customer centric and a proactive mindset
5. An inquisitive and analytical mind & troubleshooting skill
6. A hunger to acquire technical knowledge
7. Must have strong collaborative skills coupled with the ability to question
8. Must have an understanding of standard business practices
9. Must have good writing skills (for documenting the process)
10.Must have strong communication and presentation skills

interested candidates can contact on 
/

Qualification:

• The ideal candidate will be responsible for designing, implementing, maintaining, and troubleshooting network systems to ensure seamless connectivity and security. This role requires working in a rotational shift to support 24/7 operations.

Education Qualification :

• Any Degree (Diploma holders are not eligible to apply).
• Design, configure, and maintain network infrastructure, including routers, switches, firewalls, and VPNs.
• Monitor network performance, troubleshoot issues, and ensure high availability and security.
• Perform network upgrades, patches, and maintenance to enhance system efficiency.
• Work closely with IT teams to support business operations and resolve technical issues.
• Implement network security measures to protect against cyber threats and vulnerabilities.
• Maintain documentation of network configurations, diagrams, and policies.
• Provide support for network-related incidents and escalate complex issues as needed.
• Collaborate with vendors and service providers to ensure optimal network performance.
• Stay updated with the latest networking technologies and best practices.

We are seeking a motivated Technical Support professional to join our team in India. The ideal candidate will have experience in providing exceptional technical assistance to customers, ensuring that their issues are resolved efficiently and effectively.

• Provide technical support to clients via phone, email, and chat.
• Diagnose and resolve technical issues related to software and hardware.
• Assist customers with product installation, configuration, and troubleshooting.
• Maintain detailed records of support requests and resolutions in the ticketing system.
• Collaborate with other team members to improve support processes and knowledge base.
• Educate customers on best practices and product usage.

• 1-3 years of experience in a technical support role or related field.
• Strong understanding of computer hardware, software, and networking concepts.
• Proficiency in troubleshooting Windows and Mac operating systems.
• Experience with remote desktop applications and help desk software.
• Excellent communication and interpersonal skills.
• Ability to work independently and in a team environment.
• Customer-focused mindset with a passion for problem-solving.

Contact: Mail: (HIDDEN TEXT)

Appy Before 27-06-2025

Position: Technical support
Location:  Pune
Experience: 1 year
CTC  Details: It would be disclosed after the HR round as depends on the performance.

Requirements:
Qualification: Any Graduate
Certification:  Microsoft Azure/Cisco/AWS/red hat/Cybersecurity/MCSA
Department: Technical Department
Employment Type: Full Time, Permanent
Shift: Night Shift
Gender: Male Only

Responsibilities:

Network Support:
1. Monitor network performance to ensure optimal uptime and availability.
2. Troubleshoot and resolve network issues, including LAN, WAN, and WLAN problems.
3. Manage and configure network devices such as routers, switches, firewalls, and load
balancers.
4. Perform network maintenance and system upgrades including service packs, patches,
hot fixes, and security configurations.
5. Assist in the design and implementation of network solutions and improvements.
Server Support:
1. Monitor server performance and ensure system availability and reliability.
2. Manage and support physical and virtual server environments (e.g., VMware, Hyper-V).
3. Perform regular backup operations and implement appropriate processes for data
protection, disaster recovery, and failover procedures.
4. Install, configure, and maintain operating systems, software, and hardware.
5. Troubleshoot server issues related to hardware, software, and network configurations.
6. Collaborate with L1 support and other IT teams to resolve complex issues.
Security and Compliance:
1. Implement and maintain security protocols to protect network and server infrastructure.
Ensure compliance with organizational policies and regulatory requirements.
2. Conduct regular security audits and vulnerability assessments.
3. Respond to security incidents and provide resolutions.
Documentation and Reporting:
1. Maintain accurate documentation of network and server configurations, processes, and
procedures.
2. Generate regular reports on system performance, issues, and resolutions.
3. Provide training and support to L1 support staff and end-users as needed.

Fields with (*) are compulsory.

Responsibilities:

▪ Identifying hardware and software solutions.

▪ Troubleshooting technical issues.

▪ Diagnosing and repairing faults.

▪ Resolving network issues.

▪ Installing and configuring hardware and software.

▪ Speaking to customers to quickly get to the root of their problem.

▪ Providing timely and accurate customer feedback.

▪ Talking customers through a series of actions to resolve a problem.

▪ Following up with clients to ensure the problem is resolved.

▪ Replacing or repairing the necessary parts.

▪ Supporting the roll-out of new applications.

▪ Providing support in the form of procedural documentation.

▪ Managing multiple cases at one time.

▪ Testing and evaluating new technologies.

▪ Conducting electrical safety checks on equipment.

Technical Support Requirements:

▪ Degree in Computer Science or Information Technology.

▪ Certification in Microsoft, Linux, or Cisco is advantageous.

▪ Prior experience in tech support, desktop support, or a similar role.

▪ Proficiency in Windows/Linux/Mac OS.

▪ Experience with remote desktop applications and help desk software.

▪ Attention to detail and good problem-solving skills.

▪ Excellent interpersonal skills.

▪ Good written and verbal communication.

• Resolving problems on the product s various features and services, including but not limited to troubleshooting user access, data discrepancies or any other product issues reported.
• Will be required to be on-call once assigned on necessary weekends and holidays
• Ensure all customer issues are resolved within the agreed service level agreements.
• Document and record each customer interaction using the CRM and provide analysis where appropriate to enable engineering team to resolve the issues at hand in an efficient manner
• Ensure customers are updated regularly and frequently with progress using the support team s ticketing system.
• Work with Engineering and cross-functional teams to identify impact and help prioritize
• Ensure all customer issues raised are ticketed and that all investigation progress is managed and followed up on.
• Execute the Incident Management procedures in the event of a serious live service incident with customers.
• 2+ years of relevant experience in a customer focused position involving technical knowledge of a companies products and services.
• Bachelor s degree in Computer Science, Information Technology, Engineering, or equivalent is preferred.
• Time-management skills and the ability to establish reasonable and attainable deadlines for resolution.
• Comfortable working in and assisting others through company help desk software, such as Zendesk in addition to other tools required.
• Professional written and interpersonal skills are essential when communicating with customers and clients as well as with internal stakeholders.
• High work ethic and organizational skills with the ability to self-manage time and deliverables.
• Able to work on rotating shifts that cover weekends and holidays as required.