9,133 Tier Ii Support jobs in India

Job Title:Customer Support

Responsibilities:

1. Listen to customers’ concerns, issues and questions
2. Resolve customers’ concerns and answer customers’ questions to your best ability
3. Maintain a positive attitude and calmly respond to customers’ complaints

Primary skill:

1. Good communicative skill
2. Fluent English speaking and writing.

Internship duration:6 Months

 salary range in CTC:First 6 months stipend. After that confirmation depending on the individual’s performance .

Ghrs Training is seeking a dedicated and articulate Customer Service Executive to join our team for an international voice process. This is an excellent opportunity for graduates with a proven track record in global customer support to excel in a dynamic environment.

Key Responsibilities:

• Handle inbound and/or outbound customer inquiries with professionalism and efficiency via voice communication.
• Provide accurate information, troubleshoot issues, and resolve customer concerns in a timely manner.
• Maintain a high level of customer satisfaction by delivering exceptional service.
• Adhere to communication protocols, policies, and procedures.
• Document all customer interactions accurately in the designated system.

About You:

• Any Graduate with a minimum of 1 year of experience in an international voice process is required.
• You possess excellent verbal communication skills in English , with a clear accent and strong articulation.
• You are customer-centric, with a strong ability to empathize and build rapport with diverse customers.
• You are a quick learner, adaptable, and can thrive in a fast-paced environment.
• You demonstrate strong problem-solving skills and attention to detail.

Job Role: 

·   Answer inbound calls and assist customers with their Queries/Request/Complains.

·   Raise Request & Complaints on behalf of the customer in the CRM tool.

·   Generate leads and educate customers about new products & their benefits.

·   Maintain and adhere to compliance guidelines

·   Capture problem indicators, highlight and suggest improvement

·   Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy

·   Maintain adequate knowledge levels on products, processes and systems used

·   Ensure sales target are met

·   Skills Required:

o  Excellent verbal communication skills

o  Ability to comprehend, capture as well as interpret basic customer information

o  Strong customer service focus

o  Knowledge of Banking / Credit cards preferred

Languages Required: English + Hindi (compulsory). 

Education: Graduates (Any stream)

For more info contact to

Kanmani.S

Role Summary: The role is for a Customer Service Executive position based in Vikhroli (West), Mumbai. It

involves handling customer queries over calls, ensuring quality service delivery, and working in a 24x7 rotational

shift environment. Strong communication skills and a customer-first attitude are key for this position.

FEEL FREE TO CALL OR WHATSAPP AT KHUSHI

Key Responsibilities

 Handle inbound and outbound customer calls in a professional manner.

Resolve customer queries and issues promptly and accurately.

aintain high levels of customer satisfaction through effective communication.

dhere to quality and performance standards (AHT, CSAT, etc.).

ecord and update customer information as per process guidelines.

scalate unresolved issues to the appropriate departments when needed.

ork collaboratively with team members and support functions.

tay updated with product knowledge and process changes.

nsure compliance with company policies and customer data confidentiality.

Requirements

to 4 years in customer service or a related field (BPO experience is a plus)

xcellent verbal communication with a clear, neutral accent

bility to understand customer concerns and provide appropriate resolutions

ust be open to working in 24x7 rotational shifts, including night shifts

Roles and Responsibilities :

• Responding to customer inquiries via phone, email, or live chat
• Troubleshooting technical problems and providing solutions
• Recording and updating customer information in databases
• Escalating complex issues to higher levels of support
• Maintaining a high level of knowledge about company products and services
• Providing exceptional customer service and building positive relationships with customers
• Collaborating with other teams to resolve customer issues and improve processes
• Staying current with industry developments and updates to company policies
• Continuously seeking ways to improve customer experience and overall satisfaction.

Qualifications:

• Excellent written and verbal communication skills
• Strong problem-solving and decision-making abilities
• Ability to multitask and prioritize tasks effectively
• Knowledge of customer service principles and practices
• Previous experience in a customer support role
• Familiarity with CRM software and ticketing systems
• Positive attitude and a desire to help customers

Hiring for Customer Support Analyst

With Good communication skills

Interviews will conducted Face to Face

6 days of working and 1 week off

rotational shifts and rotational week off's

work from office

Contact Number -

Email id - (HIDDEN TEXT)

Company Overview

TeachEdison is an innovative Education Technology company dedicated to developing high performance software solutions for educators. Our flagship product, EdisonOS, is a comprehensive operating system designed for the knowledge commerce industry. With a dynamic team of 11-50 employees, TeachEdison aims to enhance the educational experience through cutting-edge technology. Headquartered in Bangalore, we are committed to driving success in the software development industry.

Job Overview

We are seeking a dedicated Junior Customer Support professional to join our team in Coimbatore. The role requires 1 to 3 years of relevant work experience in customer support and is a full-time position. As a Junior Customer Support representative, you will be the first point of contact for our clients, ensuring they receive exceptional service and support for our products.

Qualifications and Skills

• Excellent verbal and written communication skills, adaptable to different customer situations.
• Active Listening (Mandatory skill) to effectively understand customer needs and issues.
• Strong problem-solving skills, with the ability to think quickly and provide appropriate solutions.
• Conflict Resolution (Mandatory skill) capabilities to handle challenging situations calmly and effectively.
• Proficiency in using customer support software and tools to record and manage customer interactions efficiently.
• Communication (Mandatory skill) skills to explain complex technical concepts in simple terms to non-technical users.
• A detail-oriented mindset, ensuring accuracy in logging and resolving customer issues.
• An empathetic approach to customer service, understanding the importance of building positive relationships.

Roles and Responsibilities

• Serve as the first point of contact for customers seeking assistance with product-related inquiries and issues.
• Identify and assess customers needs to achieve satisfaction, providing timely and accurate information.
• Handle customer complaints by providing appropriate solutions and alternatives promptly.
• Follow up with customers to ensure their technical issues are fully resolved.
• Maintain detailed records of customer interactions and process customer accounts using support system tools.
• Collaborate with internal teams to share insights and ensure continuous product improvement.
• Stay updated with industry knowledge to provide the best possible service to customers.
• Ensure customer feedback is captured and reported to improve the overall customer experience.

Company: Microvista Technologies Pvt Ltd.

Job Title: Support Executive

Job Location: 909-910, Zion Z-1, Sindhu Bhavan Marg, nr. Maple County Road, Bodakdev, Ahmedabad, Gujarat 380054

Job Type: Full Time

Role Overview:

As a Support Executive, you will be the primary point of contact for customers seeking assistance. Your key responsibilities will include addressing customer queries, troubleshooting issues, and ensuring a high level of customer satisfaction. You will work closely with the support team to resolve issues and ensure smooth operations.

Key Responsibilities:

• Handle inbound and outbound customer inquiries via phone, email, or chat.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Troubleshoot technical issues and assist customers in resolving product/service concerns.
• Ensure timely resolution of customer complaints, escalating issues when necessary.
• Maintain records of customer interactions, transactions, and issues.
• Assist in improving customer service processes and solutions.
• Collaborate with cross-functional teams (e.g., technical, sales) to ensure seamless service delivery.
• Follow up with customers to ensure their issues have been resolved to satisfaction.
• Monitor and track performance metrics (e.g., response time, resolution time) and work to meet targets.

Skills & Qualifications:

• Proven customer support experience or experience as a client service representative.
• Strong communication skills (both verbal and written).
• Excellent problem-solving skills.
• Patience and empathy when dealing with customers.
• Basic technical knowledge, depending on the industry or service offered.
• Ability to work effectively in a team-oriented environment.
• Time management and multitasking abilities.

Educational Requirements:

• Bachelors degree or equivalent experience (preferred).