Event Manager - Tourism Experiences
248001 Dehradun, Uttarakhand
₹60000 Annually
WhatJobs
Posted 14 days ago
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Job Description
Our client is seeking a dynamic and creative Event Manager to curate and execute exceptional tourism experiences in and around Dehradun, Uttarakhand . This role is ideal for an individual passionate about hospitality, tourism, and creating memorable events that showcase the region's unique attractions. You will be responsible for the entire lifecycle of event planning and execution, from conceptualization and budgeting to vendor management, logistics coordination, and on-site supervision. The ideal candidate will have a proven track record in event management, preferably within the hospitality or tourism sector, with a keen understanding of destination marketing and customer experience enhancement. Responsibilities include developing unique event concepts, negotiating contracts with suppliers and venues, managing event budgets meticulously, and ensuring seamless execution that meets client expectations. You will work closely with local stakeholders, guides, and service providers to deliver authentic and high-quality experiences. Our client values individuals who are highly organized, possess excellent problem-solving skills, and have a strong ability to manage multiple priorities in a fast-paced environment. Strong communication and interpersonal skills are essential for liaising with clients, team members, and external partners. Experience in risk management and contingency planning for events is also crucial. This role offers the opportunity to shape the tourism landscape of the region by designing and delivering unforgettable events, from adventure treks and cultural festivals to corporate retreats and luxury experiences.
Key Responsibilities:
Key Responsibilities:
- Conceptualize, plan, and execute a wide range of tourism-related events and experiences.
- Manage all aspects of event logistics, including venue selection, transportation, catering, and entertainment.
- Develop detailed event budgets and ensure adherence to financial targets.
- Source, negotiate with, and manage relationships with vendors, suppliers, and contractors.
- Create compelling event proposals and presentations for clients.
- Oversee on-site event operations, ensuring smooth execution and guest satisfaction.
- Develop and implement marketing and promotional strategies for events.
- Manage event staffing and volunteer coordination.
- Conduct post-event analysis, gather feedback, and prepare reports on event success.
- Ensure compliance with all relevant health, safety, and legal regulations.
- Develop contingency plans to address unforeseen challenges and emergencies.
- Foster strong relationships with local tourism boards, businesses, and community stakeholders.
- Bachelor's degree in Hospitality Management, Tourism, Marketing, Business Administration, or a related field.
- Minimum of 5 years of experience in event management, preferably in the tourism or hospitality industry.
- Proven ability to manage multiple events simultaneously from conception to completion.
- Strong understanding of the tourism landscape in Dehradun and surrounding areas.
- Excellent negotiation, vendor management, and budgeting skills.
- Exceptional organizational, time management, and problem-solving abilities.
- Outstanding communication, interpersonal, and client-facing skills.
- Proficiency in event management software and tools.
- Creative thinking and a passion for delivering unique experiences.
- Ability to work flexible hours, including evenings and weekends, as required by event schedules.
- Knowledge of local attractions, culture, and potential activity providers.
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Remote Culinary Tourism Experience Coordinator
248001 Dehradun, Uttarakhand
₹35000 Monthly
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client, a vibrant player in the hospitality and tourism sector, is seeking an enthusiastic and organized Remote Culinary Tourism Experience Coordinator. This fully remote role is perfect for individuals passionate about food, travel, and creating unforgettable experiences for tourists. You will be responsible for planning, coordinating, and managing culinary tours and experiences, working closely with local chefs, restaurateurs, food producers, and guides. Your role will involve designing itineraries, handling bookings, managing logistics, and ensuring exceptional service delivery to clients from around the globe. The ideal candidate has a strong understanding of the culinary landscape, excellent organizational skills, and a knack for customer service.
Key Responsibilities:
Key Responsibilities:
- Develop and curate unique culinary tour itineraries and experiences, focusing on local cuisine and culture.
- Coordinate all aspects of tour operations, including booking venues, arranging transportation, and managing guide schedules.
- Liaise with chefs, restaurateurs, food artisans, and local suppliers to design tasting menus and ensure seamless execution of culinary events.
- Manage client bookings, inquiries, and communications, providing exceptional customer service.
- Prepare pre-tour information packages and post-tour follow-ups for clients.
- Ensure all tours operate within budget and adhere to quality standards.
- Conduct market research to identify new culinary trends and opportunities for tour development.
- Collaborate with marketing teams to promote culinary tours and experiences.
- Troubleshoot and resolve any issues that may arise during tour operations in a timely and effective manner.
- Maintain strong relationships with vendors and partners within the culinary and tourism industries.
- Gather client feedback and use it to continuously improve tour offerings.
- Assist in the development of promotional materials and online content related to culinary tours.
- Stay informed about local food regulations and health and safety standards.
- Manage inventory of tour-related materials and equipment, if applicable.
- Contribute creative ideas for enhancing the overall guest experience.
- Bachelor's degree in Hospitality Management, Tourism, Culinary Arts, Business, or a related field.
- Minimum of 2-3 years of experience in the hospitality, tourism, or culinary industry, with experience in event planning or tour coordination.
- Deep knowledge of and passion for food, culinary traditions, and gastronomy.
- Excellent organizational, planning, and time management skills.
- Strong communication and interpersonal skills, with the ability to build rapport with clients and vendors.
- Proficiency in using online booking systems and customer relationship management (CRM) software.
- Ability to work independently and proactively in a remote setting.
- Familiarity with the local culinary scene in various regions is a plus.
- Creative thinking and problem-solving abilities.
- Fluency in English; knowledge of additional languages is an advantage.
- A customer-centric approach with a commitment to delivering memorable experiences.
- Ability to multitask and manage competing priorities effectively.
- Passion for travel and exploring new cultures.
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1
Operations Manager - Eco-Tourism Resort
248145 Dehradun, Uttarakhand
₹1300000 Annually
WhatJobs
Posted 11 days ago
Job Viewed
Job Description
Our client, an award-winning eco-tourism resort situated in the serene landscapes surrounding Dehradun, Uttarakhand , is seeking a dynamic and experienced Operations Manager. This role is crucial for ensuring the seamless day-to-day functioning of the resort, delivering exceptional guest experiences, and upholding the highest standards of environmental sustainability and operational efficiency.
Key responsibilities include:
Key responsibilities include:
- Overseeing all aspects of resort operations, including accommodation, food and beverage, guest services, housekeeping, and maintenance.
- Developing and implementing operational policies and procedures to enhance guest satisfaction and operational efficiency.
- Managing and leading a diverse team of resort staff, providing training, motivation, and performance management.
- Controlling operational costs and ensuring adherence to budget guidelines while maximizing revenue.
- Maintaining impeccable standards of cleanliness, safety, and environmental sustainability throughout the resort.
- Managing inventory, procurement, and vendor relationships to ensure efficient supply chain management.
- Responding to guest inquiries and resolving any issues or complaints promptly and professionally.
- Collaborating with the marketing and sales team to develop promotional strategies and drive bookings.
- Ensuring compliance with all local regulations and licensing requirements.
- Implementing and promoting sustainable practices aligned with the resort's eco-friendly ethos.
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Senior Tour Operations Executive
248001 Dehradun, Uttarakhand
₹700000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client, a renowned leader in the hospitality and tourism sector, is seeking a seasoned Senior Tour Operations Executive to join their vibrant team in Dehradun, Uttarakhand, IN . This role is crucial for managing and optimizing the delivery of exceptional tour packages, ensuring seamless experiences for travelers. You will be responsible for planning, developing, and executing tour itineraries, managing supplier relationships (hotels, transport providers, guides), and ensuring operational efficiency and profitability. Key responsibilities include negotiating contracts with vendors, overseeing booking processes, managing group logistics, and handling on-ground operational issues that may arise. You will also be involved in developing new tour products, conducting market research to identify emerging travel trends, and ensuring compliance with all relevant tourism regulations. The ideal candidate will possess extensive experience in tour operations, a deep understanding of the Indian tourism landscape, and excellent geographical knowledge of popular tourist destinations. Strong negotiation, communication, and problem-solving skills are essential. You should be adept at managing budgets, optimizing resource allocation, and ensuring the highest standards of customer satisfaction. Experience with tour operating software and a passion for travel are highly desirable. This position offers a dynamic work environment where you will have the opportunity to craft unforgettable travel experiences for clients. The role involves a hybrid work model, allowing for a balance between on-site coordination and remote planning and administrative tasks. You will play a key role in enhancing our client's reputation for delivering outstanding travel services and expanding their reach within the competitive tourism market. Your expertise will be instrumental in maintaining operational excellence and driving the success of our tour offerings.
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Customer Service Team Lead
248001 Dehradun, Uttarakhand
₹400000 Annually
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
Our client is looking for an experienced and dynamic Customer Service Team Lead to manage and inspire a team of customer support professionals in Dehradun, Uttarakhand, IN . This role is crucial in ensuring exceptional customer experiences and maintaining high standards of service delivery. The ideal candidate will have a strong background in customer service management, excellent leadership qualities, and a passion for problem-solving. You will be responsible for overseeing daily operations, coaching team members, and implementing strategies to enhance customer satisfaction and loyalty.
Responsibilities:
Responsibilities:
- Lead, train, and mentor a team of customer service representatives to achieve performance goals.
- Monitor customer interactions across various channels (phone, email, chat) to ensure quality and adherence to company standards.
- Handle escalated customer complaints and issues, providing effective and timely resolutions.
- Develop and implement customer service policies and procedures to improve efficiency and effectiveness.
- Analyze customer feedback and service data to identify areas for improvement and implement action plans.
- Collaborate with other departments to resolve customer issues and improve overall service.
- Manage team schedules, workload distribution, and performance reviews.
- Conduct regular team meetings to discuss performance, share updates, and foster team cohesion.
- Ensure the team meets key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction scores.
- Contribute to the development of training materials and customer service best practices.
- High school diploma or equivalent; Bachelor's degree preferred.
- Minimum of 3 years of experience in a customer service role, with at least 1 year in a supervisory or leadership capacity.
- Proven ability to lead and motivate a team.
- Excellent communication, interpersonal, and conflict-resolution skills.
- Strong problem-solving abilities and attention to detail.
- Familiarity with customer service software and CRM systems.
- Ability to work under pressure and manage multiple priorities in a fast-paced environment.
- A customer-centric mindset with a passion for delivering outstanding service.
- Experience in the Dehradun, Uttarakhand, IN region is an added advantage.
- This role requires on-site presence in Dehradun, Uttarakhand, IN to effectively manage the team and operations.
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Senior Customer Service Representative
248001 Dehradun, Uttarakhand
₹400000 Annually
WhatJobs
Posted 11 days ago
Job Viewed
Job Description
Our client is seeking an experienced Senior Customer Service Representative to join their busy support team in Dehradun, Uttarakhand, IN . This role is integral to providing exceptional customer support and resolving complex client issues. The ideal candidate will have a proven history of outstanding customer service, excellent communication skills, and the ability to handle challenging inquiries with professionalism and efficiency. You will act as a point of escalation for the team and contribute to improving customer satisfaction metrics.
Responsibilities:
Qualifications:
This is a fantastic opportunity for a dedicated customer service professional to advance their career and make a significant impact on customer loyalty. If you are passionate about delivering outstanding service, we encourage you to apply.
Responsibilities:
- Handle high-volume inbound and outbound customer calls, emails, and chat inquiries.
- Provide first-level support and resolve customer issues related to products, services, or accounts.
- Act as a senior point of contact for escalated customer complaints and complex issues, ensuring prompt and satisfactory resolution.
- Educate customers on product features, services, and company policies.
- Document all customer interactions accurately and thoroughly in the CRM system.
- Identify and report trends in customer inquiries and feedback to management.
- Assist in training and mentoring junior customer service representatives.
- Collaborate with other departments to resolve customer issues that require cross-functional support.
- Maintain a high level of product knowledge and stay updated on service changes.
- Contribute to the development and improvement of customer service processes and scripts.
- Strive to achieve and exceed individual and team performance targets, such as resolution rates and customer satisfaction scores.
- Handle customer retention efforts and de-escalate tense situations effectively.
- Proactively identify opportunities to enhance the customer experience.
- Uphold the company's commitment to exceptional customer care.
Qualifications:
- Bachelor's degree or equivalent experience in a related field.
- Minimum of 3 years of experience in a customer service or call center environment, with at least 1 year in a senior or lead role.
- Demonstrated ability to handle difficult customer situations with patience and empathy.
- Excellent verbal and written communication skills.
- Strong problem-solving and critical-thinking abilities.
- Proficiency in using CRM software and standard office applications.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Team player with strong interpersonal skills.
- Familiarity with the products/services relevant to the company's industry is a plus.
- Residency or willingness to work in Dehradun, Uttarakhand, IN is required.
This is a fantastic opportunity for a dedicated customer service professional to advance their career and make a significant impact on customer loyalty. If you are passionate about delivering outstanding service, we encourage you to apply.
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Remote Customer Service Manager
248001 Dehradun, Uttarakhand
₹600000 Annually
WhatJobs
Posted 18 days ago
Job Viewed
Job Description
Our client is looking for an experienced and dynamic Remote Customer Service Manager to lead their customer support operations from anywhere in India. This is a fully remote position, offering the flexibility to work from home while contributing to a world-class customer experience.
As a Remote Customer Service Manager, you will be responsible for overseeing the daily operations of the customer service team, ensuring exceptional service delivery, and driving customer satisfaction. You will lead, train, and motivate a team of customer support representatives, fostering a positive and productive remote work environment. This role requires strong leadership, excellent communication skills, and a passion for customer advocacy.
Key Responsibilities:
As a Remote Customer Service Manager, you will be responsible for overseeing the daily operations of the customer service team, ensuring exceptional service delivery, and driving customer satisfaction. You will lead, train, and motivate a team of customer support representatives, fostering a positive and productive remote work environment. This role requires strong leadership, excellent communication skills, and a passion for customer advocacy.
Key Responsibilities:
- Manage and lead a remote customer service team, setting performance goals and providing regular feedback.
- Develop and implement customer service strategies and policies to enhance customer satisfaction and loyalty.
- Monitor customer interactions across various channels (phone, email, chat, social media) to ensure quality and adherence to standards.
- Train new customer service representatives and provide ongoing coaching and development opportunities for the team.
- Analyze customer feedback and service data to identify trends, areas for improvement, and implement corrective actions.
- Resolve complex customer escalations and ensure timely and satisfactory resolutions.
- Collaborate with other departments to advocate for customer needs and improve overall customer experience.
- Manage staffing and scheduling to ensure adequate coverage and efficient operations.
- Utilize CRM and customer service software to track performance and manage inquiries effectively.
- Contribute to the development and implementation of self-service options and knowledge base content.
- Bachelor's degree in Business Administration, Communications, or a related field.
- Proven experience (5+ years) in customer service management, with at least 2 years in a remote team leadership role.
- Demonstrated ability to lead, motivate, and develop remote teams.
- Excellent communication, interpersonal, and problem-solving skills.
- Proficiency in customer relationship management (CRM) software and customer service platforms.
- Strong understanding of customer service principles and best practices.
- Ability to manage multiple priorities and work effectively in a fast-paced, remote environment.
- Experience with performance metrics and quality assurance processes.
- A proactive approach to identifying and resolving customer issues.
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Customer Service & Helpdesk Team Lead
248001 Dehradun, Uttarakhand
₹600000 Annually
WhatJobs
Posted 5 days ago
Job Viewed
Job Description
Our client is seeking an experienced and motivated Customer Service & Helpdesk Team Lead to oversee their support operations in Dehradun, Uttarakhand, IN . This role is crucial for ensuring the delivery of exceptional customer support and technical assistance to clients, fostering a positive customer experience, and driving team performance. The Team Lead will be responsible for managing a team of customer service representatives and helpdesk agents, setting performance standards, and continuously improving support processes.
Key responsibilities include providing direct customer support, troubleshooting technical issues, resolving complex customer complaints, and escalating issues when necessary. You will also be responsible for training and coaching team members, monitoring service levels and key performance indicators (KPIs), and implementing strategies to enhance customer satisfaction and first-contact resolution rates. The Team Lead will also contribute to the development of knowledge base articles and support documentation. Strong leadership, communication, and problem-solving skills are essential.
The ideal candidate will possess a Bachelor's degree in Business Administration, IT, or a related field, with a minimum of 5 years of experience in customer service or technical support, including at least 2 years in a team leadership or supervisory role. Proven experience with helpdesk software and CRM systems is required. You should have a strong understanding of customer service best practices, excellent communication skills (both verbal and written), and the ability to motivate and guide a team effectively. Experience in developing training materials and performance management strategies is highly desirable.
Qualifications:
Key responsibilities include providing direct customer support, troubleshooting technical issues, resolving complex customer complaints, and escalating issues when necessary. You will also be responsible for training and coaching team members, monitoring service levels and key performance indicators (KPIs), and implementing strategies to enhance customer satisfaction and first-contact resolution rates. The Team Lead will also contribute to the development of knowledge base articles and support documentation. Strong leadership, communication, and problem-solving skills are essential.
The ideal candidate will possess a Bachelor's degree in Business Administration, IT, or a related field, with a minimum of 5 years of experience in customer service or technical support, including at least 2 years in a team leadership or supervisory role. Proven experience with helpdesk software and CRM systems is required. You should have a strong understanding of customer service best practices, excellent communication skills (both verbal and written), and the ability to motivate and guide a team effectively. Experience in developing training materials and performance management strategies is highly desirable.
Qualifications:
- Bachelor's degree in Business Administration, IT, or a related field.
- Minimum 5 years of experience in customer service/technical support.
- At least 2 years of experience in a Team Lead or Supervisory role.
- Proficiency with helpdesk ticketing systems and CRM software.
- Strong understanding of customer service principles and metrics.
- Excellent problem-solving and conflict resolution skills.
- Effective communication and interpersonal abilities.
- Ability to train, coach, and motivate a support team.
- Experience in developing support documentation.
This advertiser has chosen not to accept applicants from your region.
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